Name: Novotel Brussels Airport
Address: Leonardo Da Vincilaan, 25, Zaventem, 1831, BE

8/10

Excellent

21 Jul 2026

Monica

We stayed 1-night. Hotel shuttle to airport comes every 30 min. Schedule changes depending on time of the year. Room was OK. Shower was a bit complicated to operate, but OK once we figured it out. Unfortunately there is no \"Room Service\" even though there is a \"room service\" button on the phone?! we had to go down to the restaurant to order the food and then bring it back up to our room.

Family_with_children

10/10

Exceptional

20 Jul 2026

Simona

Clean room
Airport shuttle
Very helpful staff

Family_with_children

10/10

Exceptional

19 Jul 2026

Martin

La chambre était propre et la navette gratuite pour l’aéroport est très pratique

Family

10/10

Exceptional

16 Jul 2026

Marco

Everything is perfect and the transport to the Aeroport is perfect!! Excellent breakfast !

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Caroline

A

Family_with_children

6/10

Pleasant

13 Jul 2026

Tyler

The shuttle driver claimed he wasn’t the driver despite the sign being on the bus. And it’s not so much a shuttle as a shared bus with other hotels that stops on the street. If you have a lot of luggage and kids it’s not very convenient. The buffet was also a lot of money for what it was.

Family_with_children

8/10

Excellent

13 Jul 2026

Greg

Nice room - super close to airport

8/10

Excellent

13 Jul 2026

Ghislain

Très bien pour une nuit. Très bien situé pour l'aéroport. Les chambres sont bien. La clim a eu de la misère à fournir au depart, mais y est arrivée. Beaucoup de jeunes qui criaient dans le corridor après 22h. Je ne sais pas si c'est la norme ou l'exception, mais un dimanche soir, quand tu as un vol tôt le lendemain, c'est déplaisant.

Self

8/10

Excellent

13 Jul 2026

Margaret

Staff was very helpful and efficient. Room was comfortable and clean

Partner

10/10

Exceptional

12 Jul 2026

Peter

Close to airport. Clean and well presented room. Very efficient shuttle service both ways. Helpful staff.

Self

10/10

Exceptional

03 Jul 2026

Eleonora

Everything was great, easy shuttle ride. Great place close to the Airport.

6/10

Pleasant

19 Jun 2026

Douglas

Even with the mini fridge in the room, this place is in need of a serious upgrade. The 1990s called and they want their amenities back.
For the €26 price of breakfast, the quality was severely lacking.
No USB ports in the room.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Marco Antonio

The room was very spacious and clean, breakfast was great and the staff were very helpful. Will definitely be coming back.

Self

6/10

Pleasant

12 Jun 2026

Kristopher

It was an average hotel, nothing more and nothing less. Made me wonder how clean the room was made up to due to the fact the amenities in the shower weren't stocked up. If they can't do that, what else could they be cutting corners on ????

Partner

8/10

Excellent

06 Jun 2026

James

I usually only stay here at the end of a business trip. It is super convenient to catch early flights from the BRU airport and they have a good shuttle service to the airport.

My only complaint, and I don’t know when it started, but the last two times I’ve stayed, the restaurant was only serving an overpriced (€30+), sub-par, cafeteria style buffet for dinner. No other menu items.

Self

10/10

Exceptional

06 Jun 2026

Kristian Jesus

It is a great place to stay in with the family. Location is top sorroundee

6/10

Pleasant

27 May 2026

David

The staff wasn’t helpful. Everyone was slow and they gave us poor instructions for the shuttle bus which caused us to waste over an hour of time at airport returning our rental. Would recommend looking elsewhere even though it might cost a bit more. Ended up using an uber to the airport rather than the shuttle because it was inconvenient.

6/10

Pleasant

25 May 2026

Rohit

Good location , shuttle service to airport. Restruant is not great. Room are also quite old.

Family_with_children

6/10

Pleasant

25 May 2026

willem

The hotel is build 60 years ago and feels you are going back in time
Everything is quite dated.
The bed feels like a wooden shelf .
Tv is not working .
The water in the shower goes from very hot to very cold without even touching it
Would recommend to stay at Van Der Valk Hotel.
A much better experience

Self

6/10

Pleasant

24 May 2026

Andrew

Average airport hotel. Hot water changed temperature repeatedly in shower. Shuttle bus to airport did drop off far from airport entrance.

8/10

Excellent

16 May 2026

John

Front desk was very helpful. Costs $20 euros to get to from the airport. A city bus runs right in front of the hotel so you do not need a taxi back to the airport. Good hotel for an overnight and an early flight.

Partner

10/10

Exceptional

10 May 2026

Cheryl

The hotel was nice. A quick ride from the airport.

10/10

Exceptional

28 Apr 2026

RICHARD

Excellent hotel which we use couple of times a year

Family

4/10

Poor

27 Apr 2026

Álvaro roberto

ok

Self

8/10

Excellent

25 Apr 2026

Neil

Bar has patio. Fooseball table in lobby. Exercise room. Shuttle to airport. Room good size. Separate toilet room from shower. Heat wasn't working though and TV channel reception poor on some channels. Nice to have fridge and Nespresso machine. Big windows.

10/10

Exceptional

19 Apr 2026

Peter

The shuttle service worked well and the room was comfortable. Staff were all helpful.

10/10

Exceptional

10 Apr 2026

Bert

Clean room, excellent breakfast, great staff

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Victor

Near the airport, easy access by walking with light luggage. Clean rooms, friendly staff.

Family_with_children

10/10

Exceptional

01 Apr 2026

Mark

I didn’t eat breakfast cuz I left at 6am.
It’s winter, I have no idea if he a/c works.

Self

10/10

Exceptional

25 Mar 2026

Julie

Very convenient place to stay near the Brussels Airport. I enjoyed my stay even though it was short.

10/10

Exceptional

24 Mar 2026

Emmanuel

Clean room, staff were excellent and exceptional. Will definitely stay there again whenever I’m in Brussels.

8/10

Excellent

24 Mar 2026

Ian

Very convenient for the airport. Free shuttle bus is great

8/10

Excellent

17 Mar 2026

Abril

Good location, staff was friendly and the shuttle runs every 30 minutes from the airport to the hotel.
My room was next to the staff-restaurant door so it was pretty noisy from around 5 am.

Self

10/10

Exceptional

09 Mar 2026

doug

for an airport hotel, this was very nice indeed! quite close to the terminal (10 min shuttle ride), and car rental return sites (also around 10 minutes) with a surprisingly nice restaurant. Room had a tiny room just for the toilet - odd, but not a big deal and possibly convenient for some situations. Decent value too.

Partner

8/10

Excellent

05 Mar 2026

adrienne

Room was clean, had checked in online but it took awhile to get checked in on arrival. Menu was limited and overpriced

Self

8/10

Excellent

19 Feb 2026

Christian

Personnels agréables

Partner

2/10

Poor

07 Feb 2026

tara

Receptionist at check-in was lovely and polite! The room had a weird smell.
Had dinner in the reataurant and the staff were extremely rude.
Wouldnt be staying here again.

10/10

Exceptional

20 Jan 2026

Adriana

Nice

Leisure Self

10/10

Exceptional

15 Jan 2026

Nick

Convenient to and from by shuttle, close to the airport, nice hotel with great rooms. Clean, nice bathroom, great sleep.

Business_and_leisure Self

10/10

Exceptional

13 Jan 2026

Stephen Bernard

The room was great, clean ans spacious.
The most outstanding thing was the staff, in particular Carl, he helped me with a couple of issues, thanks.

Business

10/10

Exceptional

07 Jan 2026

Brian

Everything just perfect

Business

8/10

Excellent

05 Jan 2026

Ana

Staff hospitality and cleanliness

10/10

Exceptional

01 Jan 2026

Ayan Ali

Thanks for the premium services stay blessed

Self

8/10

Excellent

26 Dec 2025

ValerieLyn

Clean & convenient

Partner

10/10

Exceptional

25 Dec 2025

Jean jacques

PROPRE, CALME BON SERVICE

Business

8/10

Excellent

18 Dec 2025

Katherine

Clean room, airport shuttle was a plus. Restaurant was rather mediocre, but we were able to walk to other food options nearby. Staff was friendly.

2/10

Poor

14 Dec 2025

irfan

Hotel is fine but literally nothing around

Business

10/10

Exceptional

02 Dec 2025

Gideon

Staff

4/10

Poor

29 Nov 2025

Christina

I’ve stayed at Novotel Brussels Airport a couple of times. Staff are friendly and the hotel is clean. The restaurant food is decent but pricey. It’s easy to reach by shuttle during limited hours. Taxis outside that window can cost €30+ for a 5 minute ride. I’m giving 2 stars because the rooms feel very dated for the price. The mattress and frame are noisy and uncomfortable, linens and towels are worn, carpets are stained, and some fixtures are cracked. Soundproofing is also poor. Overall, the cost doesn’t match the comfort or quality, especially compared to nearby hotels at similar rates.

Business_and_leisure Self

4/10

Poor

28 Nov 2025

oliver

Tired

8/10

Excellent

17 Nov 2025

Sophie

Yes

Business

8/10

Excellent

02 Nov 2025

Werner F M

Excellent for travelers to and from Zaventem Airport.

10/10

Exceptional

02 Nov 2025

Marcus

The room was clean and all the amenities was on point. And also thanks to the staff

Leisure Family

8/10

Excellent

31 Oct 2025

Y

Clean room, good staff

Business

10/10

Exceptional

26 Oct 2025

Saydi

Convenient Airport Hotel with Shuttle Service

Perfect for an overnight stay when connecting flights. The free shuttle makes it very convenient, and everything works just as needed for a short stay.

8/10

Excellent

19 Oct 2025

Robert

Availability of the airport shuttle

Leisure Self

8/10

Excellent

11 Oct 2025

Rahila

The best part was easy pick up and drop off from airport.

Business

2/10

Poor

07 Oct 2025

Catherine

Have stayed at this hotel a number of times previously but on my last visit it was nothing short of disastrous.
Road works/works on site began at 6am and continued through the day - noise levels were unbearable and extremely frustrating.
Would have to reconsider staying at this location again

Business

10/10

Exceptional

08 Sep 2025

Yong

Everything is good

10/10

Exceptional

05 Sep 2025

Eldrith

Rituals brand for shampoo and shower gel is amazing.
Breakfast: lots of options. Also healthy ones.
Room: spacious, comfortable bed

Business

4/10

Poor

03 Sep 2025

Robert

One of the most uncomfortable beds I have ever slept in and very noisy. Avoid.

Business

6/10

Pleasant

01 Sep 2025

John

didnt spend enough time to make a value judgment

Business_and_leisure Partner

8/10

Excellent

31 Aug 2025

Mukuasa

Close to airport

Business Self

6/10

Pleasant

27 Aug 2025

Verified traveler

Review

Ok Hotel,
The only dinner option was a €33 buffet which was a bit expensive since I only needed a small snack.

Business

10/10

Exceptional

22 Aug 2025

Jeneene

Great to have the free shuttle pick up to/from the airport.
Comfortable beds. Great restuarant onsite. Friendly staff. I'll definitely stay again for the convenience of being so close to the airport when arriving late at night.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Karin

one night before an early flight

Just spent one night at Novotel before an early flight. Everything was ok but I was a bit disappointed that the menu at the restaurant was a reduced menu. I was looking forward to my usual salmon dish but was told that a reduced menu was in place until the end of the month.
Breakfast, however, was as always quite nice.
This hotel has a great location if you dont have too much luggage. The shuttle is very convenient, but it drops you off at the bottom of a very steep encline and, although I only had 1 suitcase, it has a bit hard to push it up the way to the main door. Apart from that, great place to stay close to airport.

Self

8/10

Excellent

17 Aug 2025

Eldrith

Breakfast: good, many options.
Room: air-conditioning is a plus in summer, bed is comfortable. Rituals brand for shampoo, body wash.
Staff: helpful

10/10

Exceptional

15 Aug 2025

sergio

Great hotel, just a couple of miles away from the airport

10/10

Exceptional

30 Jul 2025

JOSE ESTEBAN

Excellent Facility and Value

Shuttle bus from the airport was on time. Fast and friendly check in process. Room was very clean, right sized, and included amenities. Breakfast was varied and good food quality. Excellent facility and value.

Partner

6/10

Pleasant

07 Jul 2025

David

Place to stay don’t eat there

Your food is super overpriced. 14€ for 2 silver dollar sized croquettes. My burger and croquettes 37€ eu . Add 2 colas and close to 60$.

10/10

Exceptional

07 Jul 2025

Peter

My final hotel night after a two week trip. The room was clean, spacious, has window that open to allow fresh air, and the best shower I’ve experienced this trip. The bed squeaked, but was still comfortable.

Leisure Self

8/10

Excellent

01 Jul 2025

Simon

Good location.

Leisure Partner

10/10

Exceptional

29 Jun 2025

will

VERY CLEAN BEHOND MY EXPETATION

8/10

Excellent

29 Jun 2025

Leon

I had a good stay

Leisure Self

6/10

Pleasant

23 Jun 2025

Verified traveler

Had to call reception twice for noise complaints
so much noise coming from rooms above and next door
Chairs tables and jumping around until 11:30pm at night. Was very hard to get a young child to sleep with this happening especially when leaving at 4:30am

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Vlad

Bar

Business Self

8/10

Excellent

15 Jun 2025

Hanna

The priperty was decent. There was a seat in my room which had some stains but itherwise the room had all i needed for an overnight stay.

Business Self

10/10

Exceptional

03 Jun 2025

Curtis

Very nice compared to what most advertise! It looks like the pictures on the web.

Business Self

10/10

Exceptional

24 May 2025

Nageshwari

Pretty close to airport and shuttle service is very nice.
Not many options for dining. Around the property lot of construction going on

Business Self

10/10

Exceptional

18 May 2025

Preston

Simple, close to airport

8/10

Excellent

17 May 2025

Hongtao

It's wonderful hotel if you'll transfer another flight in Brussels airport.

Business Family

10/10

Exceptional

17 May 2025

Verified traveler

Very good airport hotel

My wife and I stayed one night in this comfortable hotel. Everything was clean and functioned well. We were pleasantly surprised to find a refrigerator and kettle in the room. We avoided the restaurant because of bad reviews and there are restaurants and a grocery store about a 15 minute walk away. The shuttle to the hotel was very good.

Partner

8/10

Excellent

16 May 2025

Gerry

Good stay at the airport

Good breakfast for a reasonable price. Airport shuttle included.

Partner

8/10

Excellent

05 May 2025

Pollen

Good clean property with a convenient shuttle service to the Brussels airport ! Very comfortable and a good price for ordinary travel!

Leisure Family

10/10

Exceptional

28 Apr 2025

Astrid

The property is very close to the airport so you hear the airplanes, buses and vehicles. However, the property is conveniently located close to the airport and offers a shuttle service.

Leisure Partner

4/10

Poor

26 Apr 2025

Nageshwari

Location and transportation are good. Property cleanliness and maintenance are very poor. No good restaurant. Nothing satisfactory

Business_and_leisure Self

10/10

Exceptional

18 Apr 2025

David

within walking distance from airport & train station

Leisure Family

6/10

Pleasant

11 Apr 2025

Kimberly

The dinner buffet price was outrageous - the most we paid for a meal our whole time in Europe. And the food wasn't good.

10/10

Exceptional

08 Apr 2025

Elizabeth

There was a d8sturbing event on the evening of 6 April. An adult male lay on the floor near the restaurant yelling for about ten or fifteen minutes. Others were trying to talk to him w8th little effect. Why didn’t security handle this more quickly and discreetly.

Leisure Self

8/10

Excellent

07 Apr 2025

Verified traveler

What you're looking for.

Convenient, efficient and very nice staff.

My bed had a big lump in it, and the food was so-so.

Self

6/10

Pleasant

01 Apr 2025

Li

Decent hotel close to the Brussels airport. However, everything needs to pay, including early check-in, parking, and even weighing your luggage. The hotel food is expensive, and there is not many options close by unless you go back to the airport for dining. Still, the facility is quite new and the room is spacious and well-equipped.

Leisure Self

10/10

Exceptional

01 Apr 2025

Donna

Good location if you just need a place close to airport. The shuttle at arrival was confusing as when I called the person couldn't tell me where/number to wait under...But was convenient to use in AM. Staff was nice and easy to check in. I had asked a question on Hotel.com \"contact property\" but never got a reply. But still a good place to stop for airport Lodgings

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Stefan

The hotel itself and staff are great.
Its the location. Just a but too far to walk. Shittle service good but starting only at 6 am. Thats not good for most early flights. Taxi costs about 20neurp for 5 minutes. Flat fee. Hmmmmm

Business Self

10/10

Exceptional

28 Mar 2025

Ajit

Excellent value for money hotel

Business

8/10

Excellent

24 Mar 2025

Louise

Stayed here for one night as needed to be close to the airport. Check in staff very good.

Business

8/10

Excellent

10 Mar 2025

Brent

Really enjoyed the buffet breakfast.

Business

8/10

Excellent

10 Mar 2025

jean pierre

PMR soyez attentifs

je suis PMR et je suis déçu par l'accompagnement pour les personnes qui, comme moi, ont des difficultés à se déplacer
- transfert: impossible de gravir la marche du bus qui est très haute
-sur place: de nombreux passages avec borne trottoirs et pas de pente douce en dehors de l'arrivée voiture à l'entrée
-inscription: aucun siège dans la file d'attente. Si on va s'asseoir, on perd sa place
en plus: j'ai bu UNE bière au bar; il m'a été facturé 17 euros. Conclusion: la prochaine fois j'irai loger ailleurs

Self

6/10

Pleasant

23 Feb 2025

Jeremy

A bit further away from the terminal than I expected. A €15 taxi. A free shuttle bus back to airport. Good restaurant for dinner and breakfast.

Business

10/10

Exceptional

26 Jan 2025

Austin

Area was close to airport and they offered a free shuttle starting at 6 AM. Rooms were very spacious and clean. Would stay again given convenience to airport.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Petra C

I like the location of this hotel. Very close to the airport and train station which is underneath the airport complex. I choose this hotel because of the convenient and free airport shuttle.
The hotel is nice and clean. The staff very kind and helpful. The hotel has a small restaurant. My stay was very pleasant.

Leisure Self