Name: Hilton Garden Inn Brussels Airport
Address: Culliganlaan 3A,bus00, Diegem, 1831, BE

8/10

Excellent

24 Jul 2026

Sai mani

The AC is set very high and can’t be changed from room. Room was big without much AC

2/10

Poor

23 Jul 2026

Olukayode

Hotel took my money after complaining to them that I double booked

2/10

Poor

22 Jul 2026

Olukayode

Not a good experience
Couldn’t reach room service

6/10

Pleasant

19 Jul 2026

Alexandro

Everything was fine, beside the restaurant the food wasn’t good at all

Self

10/10

Exceptional

07 Jul 2026

Horace

Clean and spacious room with a nice view

10/10

Exceptional

06 Jul 2026

Natalia

My stay was very pleasant overall. The check-in and check-out processes were both smooth, efficient, and hassle-free. The hotel is conveniently located just a short drive from the airport, making arrivals and departures very easy.

One of the biggest advantages is the complimentary airport shuttle service, which was reliable, punctual, and incredibly convenient. If you're looking for a hotel with quick and easy access to the airport, this is an excellent choice.

The only drawback is its distance from Brussels' main train stations, including Bruxelles-Central, Bruxelles-Nord, and Bruxelles-Midi. Travelers planning to spend most of their time exploring the city center may find the commute less convenient, but for airport access, the location is ideal.

Self

10/10

Exceptional

27 Jun 2026

Paul

New property in proximity to airport. Rooms were well appointed and spacious. Restaurant served a great meal.

Partner

10/10

Exceptional

26 Jun 2026

Nancy

Good and friendly

Partner

10/10

Exceptional

19 Jun 2026

Curtis

This is a new, very modern property with lot's of amenities. We arrived around 9:30pm and there was still lot's of socializing around the bar area. The rooms are great!

Partner

10/10

Exceptional

29 May 2026

Andrew

They were fantastic. Staff was very helpful

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Jessica

Nice time with good service and friendly environment. I would love to go again

Partner

10/10

Exceptional

23 May 2026

Janette

Great breakfast

8/10

Excellent

18 May 2026

Wojciech

Good stay, no issues at all

Self

8/10

Excellent

16 May 2026

Robert

Could use better mattresses, very uncomfortable. On site restaurant was good, except the ribs. They were over cooked. No other eating facilities nearby. No shuttle from the airport, will need to use Uber.

Partner

6/10

Pleasant

14 May 2026

Jean

I was fi

6/10

Pleasant

12 May 2026

Bianca

The hotel itself was nice overall, and the staff were friendly, professional, and spoke multiple languages, which was very helpful. However, for a 5-star airport hotel, there were several disappointing aspects that felt hard to overlook.

The restaurant was decent, but extremely overpriced. The only available room with two beds was incredibly small, and despite the photos suggesting there was a patio or balcony area, it was actually just large windows that did not open at all. Having no access to fresh air was frustrating.

The walls were also extremely thin, we could hear our neighbours showering so clearly that we initially thought there was a leak or flooding in the room next door. On top of that, a fire alarm went off around 5am. When we called the front desk, we were told it was “just a test message” and to ignore it, which felt poorly handled and unsettling.

Another disappointment was the airport shuttle not being included in the stay. It cost an additional €6 per person each way, which feels unreasonable for an airport business hotel where a shuttle would normally be expected as part of the service.

Overall, the stay was comfortable enough, but there were multiple small issues that made the experience feel far less premium than expected for a 5-star property.

Friends

10/10

Exceptional

11 May 2026

Philip J

Simply wonderful. The airport shuttle was inconvenient because they dropped us and our bags 1/4 from the actual terminal.

Partner

10/10

Exceptional

03 May 2026

Israel

Everything was great. Early flight in from Africa and being able to check in in the morning was an awesome bonus.

10/10

Exceptional

08 Apr 2026

Vinayak

Clean room. Excellent staff.

Family_with_children

10/10

Exceptional

05 Apr 2026

Wataru

Clean room

10/10

Exceptional

27 Mar 2026

Noel

Clean great room, friendly and helpfull staff

10/10

Exceptional

25 Mar 2026

Martin

In easy reach of local transport to zBrussels

8/10

Excellent

19 Mar 2026

Terrance

Beautiful hotel. Rooms were awesome.

Partner

10/10

Exceptional

28 Feb 2026

Ricardo

Very modern hotel and convenient if you are flying early because the airport it’s like 10 minutes away. The complimentary shuttle is great, they have a schedule so prepare accordingly.

The area is like commercial, a lot of private offices and sorts, so there’s no other places to eat near the hotel besides the hotel restaurant. We ended up using a food delivery service which worked great.

Bed was comfy and they provided two types of pillows which you can choose whatever you prefer.

Friends

10/10

Exceptional

17 Feb 2026

Christian

Everything was pretty outstanding and the hotel was super clean! The food was amazing and the staff was very helpful. HOWEVER, the shuttle service was TERRIBLE. The driver was absolutely not helpful and did not seem to care AT ALL. We had no idea what shuttle it was or who was driving it. Please fix that!

Family_with_children

8/10

Excellent

24 Jan 2026

Tamara

Absolutely gorgeous place. We love mostly everything- location is unbeatable, food taste great, personal are greatest we have ever seen in Hilton. Rooms are bigger than we thought. Clean and beautiful inside and outside. Wound give 5 star, the only one negative thing that prevents it from 5 star is lack of ventilation. There also no balcony which is unusual for Hilton. Overall it’s pretty nice but the ventilation needs to be fixed. The smell kind of stinks.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Katie

Impeccable

Partner

10/10

Exceptional

11 Jan 2026

Ilya

Generally all was great!

Business Self

10/10

Exceptional

03 Jan 2026

Joseph

Very clean room with great customer service !! i enjoyed my stay

Leisure Partner

10/10

Exceptional

02 Jan 2026

Erika

Great place to stay with kids. Very pleased with our room. The only thing that was not so good is that we waited over 2hrs for our room service meal. Other than that, love it!

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Adina Caroline Kevin

No amenities ir water was provided by HILTON

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Michelle

Perfect! Our stay was as planned.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Elizabeth

Clean spacious room, great staff and breakfast Buffett

10/10

Exceptional

05 Dec 2025

Marc-Antoine

Quick stay, very comfortable

Business

10/10

Exceptional

18 Oct 2025

Harvinder

Happy Overnight Stay

Room were good size and along with staff everything was excellent.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Daniel

Good rest-quiet.

Great Hotel. Very peaceful!

Business Self

2/10

Poor

15 Oct 2025

Anthony

Horrible Horrible Horrible. Moved me to another hotel that was way cheaper and did not refund me.

10/10

Exceptional

07 Oct 2025

Renato

Kevin at front desk gave me a great customer sevice

Business Self

8/10

Excellent

11 Sep 2025

Linh-Phuong

.

Business

8/10

Excellent

05 Sep 2025

Allan

In a nutshell: Modern and clean with friendly staff but some operational failures (shuttle, late rooms, poor room setup).
We had a mixed stay at the Hilton Garden Inn. The hotel looks great with modern green architecture, quiet carpeted hallways, and cool dimmable lighting. Our large family had three rooms, two of them were spacious, clean, and had a comfy king-size bed. Housekeeping was especially friendly (big thanks to the Portuguese lady with the cool hair.) Some front desk staff were helpful, and the waitresses in the restaurant and Moroccan lunch shop guy were very accommodating.
On the downside, the shuttle service advertised only runs in the morning and evening (this wasn’t clearly mentioned.) This caused a lot of inconvenience and we had to pay expensive taxis. Rooms weren’t ready until late, and ours wasn’t next to the kids’ at all, which was not ideal. The rooms felt sparse and echoey with minimal furniture and noisy closet doors. Toilets were very uncomfortable, and the glass walls looked nice but didn’t open onto the wraparound deck. But any guest could access it through the emergency door and walk in front of anyone’s room! Could be a privacy issue.
Key cards kept failing, especially for the laundry rooms, which was frustrating. Breakfast timing was inaccurate, so we missed it!
It also felt a bit boring and incomplete.
Overall, while the hotel has potential and some great staff, the lack of clear communication and poor service follow-through affected our stay.

Leisure Family

10/10

Exceptional

21 Aug 2025

Jorge

The dinning option was more expensive than the hotel, no microwave in the room.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Jorge

it was far from shopping, I wish they have a microwave in the room.

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Maria April

I booked a family room for 2 adults and 2 kids. The room is very spacious and clean. The bathroom is as well very clean and modern. The only thing I was disappointed is they didn’t make sure the shampoo bottles etc. were filled before we checked in. I had to call reception for this.

Leisure Family

10/10

Exceptional

15 Aug 2025

Michael

Room was amazing , food was superb

Business

8/10

Excellent

24 Jun 2025

Neil

Will be a Good Find in Future!

Feels like it’s been very recently rennovated and maybe the finishing touches are not all there yet, but the staff and service was excellent. Had an issue, very promptly resolved in a very friendly manner.
Restaurant was very good, again attentive staff and beautifully cooked food. Ill be back, maybe in a month or so on my next trip when they will be in full swing.

Business

10/10

Exceptional

16 Jul 2026

Susanne

Is there a better airport hotel? If there is I haven’t seen it! Beautiful hotel, personal is amazing and the bed was 10/10!

10/10

Exceptional

07 Jun 2026

Martina

Nice rooms, clean och good breakfast! :)

Business