Name: ibis Brussels Airport
Address: Bessenveldstraat 17b, 17b, Diegem, 1831, BE

10/10

Exceptional

04 Jul 2026

valmir

The room was clean and well maintained, making for a comfortable stay overall. However, the mattresses were poor and uncomfortable, which affected sleep quality. On the positive side, the staff were helpful, friendly, and always willing to assist, greatly improving the experience.

Family_with_children

4/10

Poor

23 Jun 2026

Jennifer

Overall not a great experience. The staff was not helpful or friendly and the rooms were not very clean.

10/10

Exceptional

10 Dec 2025

John

Nothing to share. Arrived late, left early.

Business

6/10

Pleasant

07 Dec 2025

Pinhas

Basic, need some renovation

Business

6/10

Pleasant

21 Nov 2025

Lenka

The room was clean, but without necessarily accessories.
No tresor, the hair dryer ilwas constantly overheated and didn't work. And the main issue was missing brush for toilet.

Business

8/10

Excellent

13 Nov 2025

Uche

Breakfast was worth it, friendly staff, clean room and amiable environment

Business

4/10

Poor

24 Aug 2025

jose

Could be better but regular and serious day to day cleaning meeds to be carried out on daily basis. Dust and cobweb are abundant in the room and staff should verify the smooth operating of wifi and tv.

Business_and_leisure Self

10/10

Exceptional

19 Jun 2025

Olivier

Came a few days for a conference in a nearby hotel that was more expensive. Exceeded my (moderate) expectations. The chain is in general quite predictable though. Train station is convenient bit quite far away. No commerce, no restaurant at reasonable distance. Walked to downtown but not a great walk.

Business Self

8/10

Excellent

13 Jun 2025

Lynda

Older hotel kept up quite well. Decent breakfast and quiet enough for a good sleep. Staff in reception explained which public bus to take to get to the airport the next day. That was kind and really helpful.

Partner

4/10

Poor

23 May 2025

Afroze

Not impressed by customer service

Business Self

6/10

Pleasant

21 Nov 2024

Michael

Pretty unimpressive. I thought maybe I accidentally checked in at the Budget IBIS. Decent breakfast though.

Business Self

8/10

Excellent

07 Nov 2024

Mark

Great for the airport

Leisure Self

10/10

Exceptional

14 Aug 2024

Anthony

Excellent

10/10

Exceptional

25 Jul 2024

osayande

Cool

Leisure Partner

8/10

Excellent

21 Mar 2024

Paul

Comfortable stay !

Comfortable stay for 2 nights. Staff friendly and helpful. Room was clean with a good shower, hairdryer, reasonably comfortable bed, soft pillows. Buffet breakfast has a good selection of hot and cold items. The restaurant in the evenings can get busy, as there is not much else in the area. The De Lijn 272 bus stops very close to the hotel (150m) and goes to the airport (15 - 20 mins) or to Brussels Noord.

Self

6/10

Pleasant

20 Feb 2024

Alice

The hotel was functional but not stellar. I had anticipated a shuttle service to the airport, but instead was instructed to take a city bus. There was nothing to eat until the restaurant opened at 18:00. The room itself was fine.

Leisure Self

8/10

Excellent

06 Sep 2023

Michael

Nice

Business

2/10

Poor

20 Mar 2023

Megan

The hotel is dated and near a refugee camp that is very poorly presented. The area and hotel itself were extremely loud, the corridors remained busy all night. You can hear planes taking off and cars driving along the road. We were quite far outside of the city, so we opted to get food at the hotel, by the way the restaurant is closed on weekends! So we were left with a “light” menu which was just overpriced pasta. I paid €7.50 for a water and €50 for spaghetti, and pizza. The room itself was dated and the mattress kept folding over every time we adjusted the sheet that didn’t fit. There was hair on the wall in the bathroom, and hair/ staines in the toilet. The door to the bathroom also didn’t secure, so make sure you’re comfortable with your guest if you’re not alone. After a terrible night sleep we had to be up at 4:30 am for our flight, the doors were locked and no one was at the desk to let us out. We finally found someone who was extremely rude to us, she just opened the door and went back. We had to walk up the road to catch the bus, and there is no sidewalk out the front. So my wife and I tried to go down the road in the back, however we were confronted by a man in a white Mercedes who slowed down next to us, then pulled up to block the pavement in front of us. We quickly turned around and headed back to the hotel, he followed us back to the hotel lot but wasn’t able to turn in because of a bar! We decided on the front way after that. Be careful if you stay here!!

Leisure Partner

10/10

Exceptional

15 Jan 2023

Hazem

Clean

Leisure Self

6/10

Pleasant

17 Nov 2022

Gavin

No tea / coffee in room. No iron either. Breakfast was very poor.
Not easy to get to from airport as a lot of the hotels have given up their transport.
Staff were friendly and helpful though. It was clean albeit dated. 1 towel - fine as on my own, but difficult if you were a couple I guess! Bed and pillows were acceptable - had worse!

Business Self

8/10

Excellent

21 Sep 2022

Janis

It does its job

It does its job for spending one night while waiting your next flight. Overpriced though.

Business

10/10

Exceptional

10 Aug 2022

Thomas

The staff was very friendly and helpful and the rooms were great.

Leisure Partner

8/10

Excellent

11 Nov 2021

Darcy

great

Business Self

6/10

Pleasant

28 Aug 2021

Bianka

Lobby is misleadingly nice, it's trendy and refurbished. The floors where the actual rooms are located however are very disappointing, old and run-down.
There's nothing horrible about it, it's just most definitely not worth 60 EUR per night. Hotel is way over-priced for what it is, and the fact that they charge 12 EUR extra for parking (and another 12 EUR per person if you want breakfast) on top of that is just incredible.

Business Partner

6/10

Pleasant

18 Jun 2021

Verified traveler

It’s fine. Can surely use some polish. Clean, at least.

Self

10/10

Exceptional

20 Feb 2020

Verified traveler

I liked the free airport shuttle. The hotel is close to a tram station. So between the tram and the bus it's pretty easy to get downtown. We asked the lady at check-in how to get downtown and she was very helpful.

Leisure Partner

4/10

Poor

03 Feb 2020

Roy

This is not an hotel, its more like a guest house.
terrible experience for my perpose.

Business

10/10

Exceptional

24 Jan 2020

Verified traveler

Excellent staff. Hotel is in quet good condition. I l go again.

Business Self

10/10

Exceptional

10 Jan 2020

Raushan

Excellent

Very good hotel for overnight. Will stay again if travel via Brussels

Self

6/10

Pleasant

03 Jan 2020

Verified traveler

It took ages for us to be served lunch. Our order for pre-prepared meals was only taken after about 40 minutes of waiting in the snack bar. The restaurant was closed, although at the point of making the reservation there was no indication that this would be the case. Shuttle service to airport was good and place was clean.

Friends_and_family Family

4/10

Poor

09 Dec 2019

Verified traveler

Staff were extremely rude. I had to wait 30 mins to check in at 2am. Then in the morning got told I was in the wrong hotel for breakfast because I wasn’t on their list which was their mistake. No apologies for all the mistakes.

Leisure Friends

6/10

Pleasant

07 Dec 2019

Verified traveler

Good for a quick night sleep. Great bar downstairs . Friendly staff . Internet never worked though on all floors , and only worked by the reception desk

Leisure Self

6/10

Pleasant

26 Nov 2019

Gary

handy (shared with other hotels) free bus service from the airport in under 30 mins

Leisure Family

6/10

Pleasant

21 Oct 2019

Peter

Overpriced for the state of quality

The hotel itself is quite OK, but the price/quality ratio is very bad. At some weeks the prices are exorbitantly high, but the hotel is quite run-down, rooms are small, the price for breakfast is not equal the quality. When you get the hotel relatively cheap, then it is OK, but for my week I paid almost 700 EUR for 5 nights, including a cheaper weekend, and the hotel is definitely not worth this price.

Business

2/10

Poor

10 Oct 2019

Verified traveler

Rooms too small. No amenities. No room service. Soap used for showering/shampoo left my hair in a mess.will never stay in an Ibis property again!!

Leisure

8/10

Excellent

29 Sep 2019

Dr.HishamAdel

Nice cuzy hotel near airport with easy transportation around

Business_and_leisure Self

8/10

Excellent

31 Aug 2019

AUDIL

Good

It was good.

Family

10/10

Exceptional

22 Aug 2019

Verified traveler

24 hour check in
Close to the station
Great coffee!
Only drawback: extra charge if you extend your checkout by even an hour.

Leisure Partner

10/10

Exceptional

21 Aug 2019

Sunny

Free shuttle to airport and near to bus station

Leisure Friends

10/10

Exceptional

19 Aug 2019

Djordje

Good rates, good service and convenient.

Very nice hotel with good rates. Very good choice for staying near the airport. The service is stellar and Micheline is particularly welcoming and helpful.

Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

Very clean hotel, close to the airport and transportation.

Leisure Pet

6/10

Pleasant

03 Aug 2019

Verified traveler

Clean, convenient, courteous staff. The hotel shuttle is a big plus.

Leisure Family

8/10

Excellent

29 Jul 2019

Verified traveler

Its relatively convenient for Brussells airport (my only reason for staying there. I'm not sure what time the restaurant closes, but the bar and kitchen (with limited options) are open around the clock. It's worth noting that the shuttle bus does the rounds of a number of hotels, only runs every 40 minutes and with limited hours.

Leisure Self

6/10

Pleasant

24 Jul 2019

Mohammed

The team needs to have training course

The reception was very bad , difficult to ask about anything especially John , he was always nervous.

Friends_and_family Friends

8/10

Excellent

20 Jul 2019

Mei

Overall good, just what we expects from IBIS hotels. Enjoyed our stay. The hotel shuttle was a key consideration for choosing this hotel. Will stay again at this property.

Leisure Partner

8/10

Excellent

10 Jul 2019

Alison

Good Stay, cost effective

Stay was what you would expect. It took a while for someone to show up to check us in and the bathroom smelled very musty. Other than that, a good budget airport hotel.

Friends

8/10

Excellent

27 Jun 2019

Allen

Good Business Hotel

Nice comfortable hotel, good basic restaurant and ideally located for the business trip I was making

8/10

Excellent

03 Jun 2019

Eddy

Room very good
Parking to expensive

Partner

6/10

Pleasant

29 May 2019

Jamie

Very handy for the airport

I stayed in this hotel as it is close to the airport for an early morning flight. The staff were excellent throughout. The hotel is a little dated and old fashioned in parts, but my room was clean. There is absolutely nothing to do or any facilities around the location. You stay in this for one simple reason, you're flying early or late from Brussels airport...and for that reason, it's fine. Very handy free shuttle bus to and from airport too.

10/10

Exceptional

24 Apr 2019

suttarwala

staff is excellent.shttel for Airport cleanliness location is good small room but comfortable

Friends_and_family Family

6/10

Pleasant

19 Apr 2019

Arturo

Disappointing

We have stayed at other Ibis hotels before. In comparison this was old, a little run down and our room smelled mouldy.
Breakfast was way overpriced for what it was!!

Partner

10/10

Exceptional

08 Feb 2019

Verified traveler

more towels and face clothes and larger bath mat.Close to airport and first in line for airport shuttle bus.

Friends_and_family Partner

2/10

Poor

06 Feb 2019

Verified traveler

Hotel staff were very rude to me , when I made a mistake with the booking dates they refused to accommodate me to change the date would not recommend this hotel to anyone

10/10

Exceptional

22 Jan 2019

Michael

Staff very friendly and helped me translate transportation process for the Brussels Tramway system. Tram into Brussels as well as a large bus stop within 5-10 minute walk of hotel, with round trip into town only 4,20€. Also, if you’re looking for quick and easy food, the pizza from the bar is excellent... they said it is frozen pizza, but it was too good to be frozen! :)

Business Self

8/10

Excellent

14 Jan 2019

Verified traveler

The hotel staff were friendly and car parking was convenient

8/10

Excellent

31 Dec 2018

Verified traveler

Fine for the basics, check shuttle hours!

Just the basics at a good price, a good place to stay near the airport. No fridge, coffee maker, or safe in the room. The evening receptionist didn't speak French in case you care. She was very nice though and was able to lend me a device to weigh my suitcase. Important thing: the hotels.com website says the hotel has a free shuttle to and from the airport - true but it only runs in the morning and evening so plan accordingly. Cabs in Brussels are very expensive and I was lucky to find a friend to give me a last minute ride to the hotel and also downtown since there was no shuttle to take me back to the airport to get downtown from there by train. I would only book this again if i'm traveling at times that the shuttle is available.

10/10

Exceptional

07 Dec 2018

Andrew

Great place to nap!

I arrived in Brussels at 7:00 AM and needed a place to sleep for a few hours. This hotel perfectly suited my needs. I booked a room for the previous night and officially had it until noon, but I requested a late checkout and was given until 1:30 PM. The room was clean, quiet, comfortable, and cheap. And the shower felt great. The free shuttle bus to the airport wasn't running in the afternoon, so I took an Uber for 14 euros. All in all, it was money well spent for me. Much better than trying to sleep on a chair at the airport.

4/10

Poor

01 Dec 2018

Verified traveler

The bathroom was nice and roomy. The bed and pillows were comfortable. However, the room itself was very small for two people and there is a very strong smell of cleaning materials throughout the hotel, and VERY strong in the bathrooms. We had to change rooms because the ventilation system in the first room made a continuous high-pitched squeal – and the smell was the same in both, and in the hallways.

Check-in person was rude when we asked for a new room due to the squealing noise coming from the ventilation, claiming all the rooms will sound like that. (Not true, 2nd room was fine but she didn't bother to either check our room, or the new room she gave us.)

Airport shuttle doesn't run all day, only peak hours.

Leisure Partner

2/10

Poor

25 Nov 2018

Verified traveler

The Ibis super clean and professional.everything was very nice.

4/10

Poor

30 Oct 2018

John

Hotel advertised having a restaurant but none was available.
Hotel is advertised as an airport hotel but is some distance from the airport and so requires a good airport shuttle service. The service does not arrive on schedule and although it has a large bus, it was very over crowded in both directions.
Not having a restaurant and having an inadequate shuttle means it is not adequate as an airport hotel.

8/10

Excellent

27 Oct 2018

Verified traveler

OK airport hotel

Fine for a night if you need a bed close to the airport.

10/10

Exceptional

10 Oct 2018

SKS

Excellent stay at ibis Hotel.
Staff is attentive @ helpful.
Room is clean.
Bed very comfortable.
Bathroom/toilet very clean.

4/10

Poor

08 Oct 2018

Verified traveler

Unfriendly staff

Hotel looks clean and modern. Most staff is completely unwelcome with the customers. No smile, no hi, no bye! Also a beat late to come for the breakfast check inn. Also breakfast cost 15€. Machine coffee like that one in the hospitals (1€ for coffee). Menu very poor.

8/10

Excellent

06 Oct 2018

Jackie

Very nice hotel, close to airport and free shuttle bus

10/10

Exceptional

24 Sep 2018

Verified traveler

Friendly helpful staff, good food in the restaurant, free airport transfer

8/10

Excellent

13 Sep 2018

Verified traveler

Recommended

Hotel close to the airport. The staff is friendly. Breakfast is good. The room was clean. There is a free shuttle from/to the airport. I recommend this hotel!

6/10

Pleasant

03 Sep 2018

Ian

This hotel is convenient to stay at if you are in transit as it has a free shuttle to and from the airport. They have a restaurant and the food is not bad and the optional breakfast is good.

10/10

Exceptional

31 Aug 2018

Verified traveler

Fantastically convenient, super shuttle

Very convenient- traditional Ibis. Well, we came to visit family, to do the city, to shop At Rue Neuve, to have coffee at Starbucks, to check out la Grand-Place and to sleep with my wife and argue with bus drivers and try out my Dutch, French and German and to spend all the waiting time at the Brussels airport filling out this silly review.

6/10

Pleasant

20 Aug 2018

David

Just OK. Definitely an older hotel.

Could use some cleaning/renovation, but fit the bill for what we needed--a quick overnight stay before flying out the next morning. Parking at 12 euros was extremely steep for a suburban location with ample parking like this one; didn't appreciate that added to bill without disclosure.

Partner

10/10

Exceptional

16 Aug 2018

Verified traveler

Quality Budget Airport Hotel

good quality budget airport hotel with free airport shuttle, clean and quiet rooms, and good wifi

Partner

8/10

Excellent

08 Aug 2018

Summer

Airport shuttle was available most hours throughout the day, very convenient for our early morning flight. Everything was exactly as expected and described in the initial booking.

8/10

Excellent

07 Aug 2018

Denise

Loved how comfortably my bed was, room size for the price.

Liked the breakfast, atmosphere.

Didn’t really like the weird smell in my bathroom (old water?), no vegetarian options when the kitchen wasn’t open during dinner time

6/10

Pleasant

13 Jul 2018

k

The bathroom had a moldy smell. The front desk staff was not helpful when we asked for recommendations of places to eat nearby. It was nice that there was a restaurant on site as a last resort, but the food was not great and pretty expensive.

6/10

Pleasant

02 Jul 2018

Verified traveler

Long check in time

High price car parking and had to get back into hotel after checking out to get a ticket so we could exit with the car.

10/10

Exceptional

23 Jun 2018

Karina

Solid choice for airport layover

8/10

Excellent

18 Jun 2018

Mary

Spartan but fine for a night!

Spartan! Totally fine for a nights stay and clean, but a bit old. Staff was super helpful.

2/10

Poor

25 May 2018

Verified traveler

Nothing good here

Smokers in non-smoking area. Shuttle service only part-time could leave u hanging. Had to go back to front desk to pick up bathroom towels. Bed saggy. Pricey.

6/10

Pleasant

22 May 2018

JP

Budget hotel and very bare bones, but served the purpose. It would be nice if more than two towels were provided. Also mattresses kept sliding off the box springs.

8/10

Excellent

20 May 2018

Verified traveler

The people there were helpful, and the room was clean. There was no public transport going to the hotel, so little bit inconvenient. Overall, the room was worth the price.

8/10

Excellent

13 Mar 2018

Ryan

Next to airport

We missed our flight and had to stay at a nearby hotel. We picked this hotel was happy with the result. Great for a short term stay. Staff was super friendly and we enjoyed the restaurant and bar and anemities it had to offer.

6/10

Pleasant

07 Mar 2018

Verified traveler

I need a hard mattress and the one I slept on was rather soft.
But it was clean

There was a smell in the bathroom

Breakfast was great

8/10

Excellent

31 Jan 2018

Stacey

Affordable hotel close to airport

Arrived in Brussels from an early arriving flight, stayed at Ibis one night to catch an early departing flight. We used the free shuttle from the airport to get to hotel and were checked into the first available clean room shortly after arriving. There isn’t much around but if you have the time public transportation is close by and you can head into the city. There’s an express supermarket (not open on Saturdays) and a regular supermarket in the general area (you can walk to both, but it’s a 15-30 mins walk depending on which one you go to). Note: the airport shuttle does not operate late morning or in the afternoon.

2/10

Poor

06 Jan 2018

andrei

Awful

Nobody mention about the parking fee of 12 euros and city tax before I arrived at the hotel. It will be useful to know this taxes before booking a hotel. Shame on you Expedia and Ibis.

6/10

Pleasant

17 Dec 2017

Verified traveler

Airport ibis

We liked the hotel despite the over abundance of pet owners. I believe it was a special occasion. Disturbing, was the lack of wifi on the upper floors, and a lack of desire to effect repairs.

Partner

8/10

Excellent

21 Nov 2017

se won

dissapointed

Not that good codition of the room and I dont like to charge for car parking.
Basically it is near airport area.

10/10

Exceptional

19 Nov 2017

Verified traveler

Excellent

4/10

Poor

16 Nov 2017

Stranded in BRU

Nothing exceptionally bad but small annoyances from airport transport through language problems to room equipment.

4/10

Poor

10 Nov 2017

Verified traveler

Disappointing room

Convenient location close to the airport, but very disappointing room. The room was small and needs renovating. There was noise in the room even when the A/C was turned off. Overall very disappointing for a hotel in this price class. The comfort level is far below that of the standard Ibis hotels. It made me wonder in what respect this hotel is better than the Ibis Budget on the other side of the parking lot.

6/10

Pleasant

01 Nov 2017

Verified traveler

Shuttle bus lets this hotel down!

Hotel was ok, clean and comfy but nothing special. But the shuttle bus is not as good as it sounds. We had to wait 40mins for a bus! When arriving at 11 at night, you just want to get to the hotel not wait outside for a bus!

8/10

Excellent

19 Oct 2017

Robert

Not much changed in 7 years

Turns out I stayed in this hotel 7 years ago and it really hasn't changed much. While the breakfast was very good at 15 Euros it was overpriced. Wasn't able to eat dinner on site as they were short staffed so the restaurant was shut down. The advertised airport shuttle only runs in the morning and evening, so you're out of luck if you arrive midday. This is definitely a budget hotel.

Family

8/10

Excellent

18 Oct 2017

Steven C

very helpful and motivated staff, wonderful breakfast buffet.

Partner

6/10

Pleasant

16 Oct 2017

Jong-Soung

Convenient for flying in and out of Brussels airpo

I chose this hotel for its convenient location, because I had to fly in and out of Brussels airport.

4/10

Poor

21 Sep 2017

Joe

Room. was small and stuffy. The air was stale. The fan/AC did not work. Both the hotel and the restaurant were over priced.

10/10

Exceptional

07 Sep 2017

J

Close by to the airport!

We stayed overnight at this hotel and it was close to the airport AND it had an airport shuttle that brought us from the airport at night and took us back in the morning which was very helpful! There was air conditioning! which was a relief since the other places we stayed at did not even have a fan! The staff was very nice as well.

8/10

Excellent

07 Sep 2017

Matt

Airport shuttle is a convenient way to get to and from the hotel. Room was a good size, with a very comfy bed. Breakfast buffet had a lot of variety, and all tasted good.

6/10

Pleasant

02 Sep 2017

Susanne

Cheap and clean enough.

Unfortunately, the restaurant was closed due to holidays. The logic of this escapes me.
Food options at the bar: lasagne, pasta or pizza. Too bad if you are gluten sensitive.
The airport shuttle from the airport was not indicated clearly enough.....

6/10

Pleasant

01 Sep 2017

Jaime

Small room but efficient for short stay.

Room has free wifi, free breakfast and fairly brand new, a plus for any customer. The negative side it has no fridge and microwave oven and yes the room size is very limited.

6/10

Pleasant

22 Aug 2017

Verified traveler

Business

Arrived from the local airport into the hotel room the bad smell that knock me out! Went back to the reception to sort something out . I was given a spray to help with smell.

10/10

Exceptional

02 Aug 2017

Verified traveler

Staff was very gracious and most helpful, especially the night clerk who greet us at midnight after our long day of travel. Thank you.

Family

2/10

Poor

16 Jul 2017

Verified traveler

Water system for bath is worst...IBIS budget hotel is 100% better than this hotel