Name: Aparthotel Adagio Access Brussels Airport
Address: Berkenlaan 6b, Machelen, 1831, BE

2/10

Poor

28 Jul 2026

KA MENG

We had a very disappointing stay.

Our room had multiple serious issues:

* The air conditioning was not working.
* The fan was broken.
* There were pieces of broken glass in the shower area, which was a serious safety hazard, especially as we were travelling with a young child.
* We even found dried apple slices/food residue left on the bed sheets, showing the room had not been cleaned properly.
* The laundry room was also out of service.

Despite all these problems, there was no engineer available to fix anything. After waiting, the only solution offered was to move us to the neighbouring Holiday Inn Express.

While we appreciate that alternative accommodation was eventually arranged, this should never have been necessary. The number of issues in a single room, especially the broken glass and dirty bedding, is completely unacceptable. We expected a much higher standard of cleanliness, maintenance and customer service.

To make matters worse, this happened during our family holiday, causing unnecessary stress and wasting valuable time dealing with problems that should never have existed in the first place. We would not recommend staying here until these issues are properly addressed.

10/10

Exceptional

28 Jul 2026

David

Great option for a stay close to the airport to catch an early morning flight. Free shuttle to and from the airport. Good breakfast too.

8/10

Excellent

25 Jul 2026

Jean

Très belle hôtel avant de prendre l’avion

8/10

Excellent

24 Jul 2026

Anusha

Was good for the price

6/10

Pleasant

23 Jul 2026

jeff

One selects this property for 2 reasons. First, proximity to the airport. The second is as an extended work stay as it has laundry and a kitchen. If you are on a vacation and want to use it as a home base- don’t. It’s not convenient to anything in Brussels other than the airport. The facility itself, for a property that isn’t old, looks old. There is no selection of restaurants in the area. You are limited to a poor restaurant in the hotel next door or Uber Eats.
Again, if you have a day between flights and you don’t want to see Brussels it’s fine. Not great, but fine.

10/10

Exceptional

20 Jul 2026

Lynn

The staff person was super helpful!!! We were exhausted and ready to get a quick sleep before a long flight.

Family

4/10

Poor

20 Jul 2026

Justin

Generally pretty dire. No staff at check-in on arrival and despite repeatedly pressing the button to alert staff no one arrived for 20 minutes and then acted as if it was my fault. Was offered complimentary breakfast to make up for it but had an early flight so wasn't much use. Room was functionally fine, but not well cleaned. Bathroom in particular was dirty with plenty of evidence of previous guests. Not good.
The main reason for booking this hotel was the availability of an airport shuttle and I was told it would pick up from the nearby Penta Hotel. It never arrived and I ended up getting an Uber. An airport hotel should live or die on access to the airport (why would anyone ever stay here otherwise) and this one deserves to expire. Not recommended at all,. Poor service. Dirty room. No shuttle. Avoid.

Self

10/10

Exceptional

20 Jul 2026

Margot

Good location to catch a quick shuttle bus to the airport

Family_with_children

10/10

Exceptional

15 Jul 2026

Mahogany

Great stay. There’s not a ton of food options if you’re on foot. But it worked for us. The early shuttle to the airport was great.

10/10

Exceptional

15 Jul 2026

Cindy

Parking was good.

Self

10/10

Exceptional

07 Jul 2026

Bobby

Great value! Excellent, friendly and courteous staff. Good location. Within 10 minutes walk to the train station to go to Brussels Central, where all the hustle bustle is.

Family_with_children

2/10

Poor

06 Jul 2026

Shahzad

There is nothing special, a pathetic service

Self

10/10

Exceptional

05 Jul 2026

Horace

AC was not working in the first assigned room. Although it took us a bit of time waiting in between rooms, yet staff was very helpful working hard to switch for another room for us.

Overall are relatively clean and comfortable, but the floor in the room is dirty.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

JULIE

L'endroit

6/10

Pleasant

30 Jun 2026

Nuno

We got delayed and arrived for check in with 2 young children close to midnight, the receptionist the not acknowledge us and left me waiting while he discussed something about not being told something with some other member of staff. This took more than 5 minutes. We just stood there while he had his little moan about not knowing what rooms had been cleaned while the other member of staff tells him that “He (someone else) always does that.”
Not really any of my business on one of the hottest days of the year, no apologies either.
The room was booked for 4 people but only two beds were available, it was up to us to make another bed for the kids.
There was only 3 pillows in the room, next day I went down to the reception to ask for a 4th pillow - I thought this would be an easy win for them. It was about 10pm, the receptionist told us was empty. I was told by THAT same receptionist that he would look for it and bring it up to me.
I also told him that the TV was not working (which was mildly annoying has there was a World Cup match both me and my son wanted to watch) - he said he would report it, and really pretended to make a note of it on a post it note.
To this day I’m still waiting for the pillow. 4 nights stay, 4 people, 3 pillows.
May I suggest as a training drill, that if the customer is there waiting and willing to the work for you while you are sitting down at an empty reception, you do a quick walk, grab a pillow, and give it to the customer.

Family_with_children

4/10

Poor

29 Jun 2026

Montgomery

At check in staff did not accept that room was prepaid and insisted on payment. On presentation of receipt hotel agreed reimbursement which was confirmed 2 days later. Air conditioning not working, TV not working, there were a few people at reception complaining of same thing. Be aware the airport shuttle has limited times of operation. Cannot recommend this hotel.

Self

10/10

Exceptional

28 Jun 2026

Gerard

Passing through for one night only. Got free shuttle from airport. Quiet area. Not many restaurants nearby. But 15 walk to supermarket. Reception staff excellent. Room was exactly as described. No issues.

Self

2/10

Poor

27 Jun 2026

Doris

Room was very nice and we love it but unfortunately air condition wasn't working, it wasn't repaired till we left even though we complained. We saw the staff knocking people's doors for room services,my sister and I watched and no one came to offer the services for the 5 days we stayed. We used the same towels until Councillor( staff) offered us. Thanks so much to this staff( Councillor), he helped us through and did his best to calm us down. He's the best staff!!!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Timothy

Big rooms, good amenities, nice breakfast, and convenient shuttle.

Family

8/10

Excellent

08 Jun 2026

Iyanuoluwa

I enjoyed my stay, but I could never understand why I had to pay €25 for parking during an 8-hour stay. That's ridiculous

Family

8/10

Excellent

03 Jun 2026

Assane

L’accès est assez facile et à proximité de l’aéroport avec navettes. Seul hic, on ne m’avait pas informé du fonctionnement de l’ascenseur qui prend obligatoirement la clé de ta chambre. Aussi mon lit avait un défaut.

Self

2/10

Poor

03 Jun 2026

Nikolai

This is the worst hotel out of five we stayed during our visit to Belgium. It lists a restaurant and airport shuttle but it fails to mention that actual breakfast is in the next Holiday Inn Express and the shuttle only runs in the morning and in the evening. Air-condition (at 31C outside) and coffee maker didn't work. Basin sink was clogged -- which means you could see snot of previous guests floating back from the drain when you use the faucet. Receptionists are helpless, they only try to respond if you press them with your questions. They don't know where to catch the shuttle at the airport (in case you return your rental car and need a ride to the hotel (I had to use Uber at 18 euro + tips). I saw people wondering with bags around the empty lobby looking for the breakfast site and loading area of the shuttle (which is actually not next to the hotel). I reported all the problems to two shifts of receptionists and I received their \"sorry\" along with the feeling that I'm not the first guy telling them. I stayed in room 201 in late May 2026. If somebody will later stay in the same room and find any improvements, I'll be happy to edit my review.

Friends_and_family Family

8/10

Excellent

28 May 2026

Joseph

Property was nice and clean. No restaurants near by other than those at other hotels near by.

Family

8/10

Excellent

20 May 2026

Salma

The bus to take you to the airport should be 24 hours

10/10

Exceptional

19 May 2026

Anthony

This place is 5 DIAMONDS
The young lady that checked me in was 5-STARS.

Self

10/10

Exceptional

17 May 2026

Estela

My husband and I enjoyed the stay at the hotel. The bed was so comfortable. Everything was clean. However , we initially had a room that we don't like and was noisy, and I had a migraine. The manager responded quickly and changed our room for one more quiet. We really appreciated it. We used the sauna everyday. We will stay there again.

Partner

10/10

Exceptional

15 May 2026

Pradeep

Closer to airport and city centre. Accessible for shops within 15 min walk. Very good front desk service .

Friends_and_family Family

10/10

Exceptional

13 May 2026

brissaa

staff was very nice and room was well put together .

10/10

Exceptional

10 May 2026

Rupa

Quiet location good to stay
Limited food option

Partner

6/10

Pleasant

07 May 2026

MArcio

Th hotel is located 5 minutes from the train station—though that isn't exactly \"close.\" On the positive side, the decor is minimalist; however, the staff seemed disorganized. (The in-room safe wasn't working, and we received five different explanations until we finally got the definitive verdict from a more honest employee, who admitted that the safe in that specific room was broken.) The room itself was clean, featuring a good-sized bathroom and a kitchenette.
My biggest issue is that the room suffered from a lack of maintenance. Since the hotel is relatively new, this isn't a major problem *yet*—but the issues were numerous: an inoperable safe, closet doors off their tracks, a disconnected cooktop, a TV that wouldn't turn on because its power cable was unplugged at the back, and a used sponge left in the sink. Preventive maintenance is definitely not \"up to date.\"
They suggested moving us to a different room, but we didn't feel the need, as we were leaving in the morning and only returning at night to sleep. I don't usually write reviews containing destructive criticism—I work in the hospitality industry myself—but I decided to write this one because these are problems that could be solved very quickly, easily, and at practically no cost. All that's needed is a little more attention from whoever supervises room turnover, along with better coordination among the staff members.
A definite highlight was the airport shuttle—a perfect 10! Also worth praising are the employees th

Partner

10/10

Exceptional

30 Apr 2026

Mohammad Bashir

Yes

10/10

Exceptional

28 Apr 2026

denis

Good to stay for overnight between flight. Also near train to downtown

Self

8/10

Excellent

23 Apr 2026

Bonnie

Lovely hotel and stay. Primarily booked it because of airport shuttle, but learned after booking, the shuttle times were not regular throughout the day only morning or late afternoon, so took local transit rather than wait 2 hours for the next operating shuttle late afternoon. Suggest contacting the hotel for shuttle hours prior to booking if your rate is non-refundable.

4/10

Poor

21 Apr 2026

tara

Hi
Stayed here for 1 night before an early flight. Got woken up at 1am by extremely loud neighbours, playing music and shouting. I had to go down to reception (as there is no phone in the room). The receptionist did manage to get them to quieten down.
The other issue, the AC in the room did not work so the room was extremely quiet. The receptionist was unable to fix this issue.

Self

8/10

Excellent

16 Apr 2026

Abigail

The hotel itself is great with exception of the wifi only working downstairs and there is no restaurants near or onsite except for the one in the holiday inn next door which was booked already.

Family_with_children

10/10

Exceptional

16 Apr 2026

Dominique

Lovely room and convenient location

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Ritu

The room was clean, but the sofa bed was having some damage already like the stains and a cut, one of the bed light was hanging by the wire and not working, this could be fire or electrical shock hazard If not fixed immediately. Spoke to one of the staff about it and I hope they fix it asap. Other than that staff was very polite and helpful, I could also get some milk from the holiday inn bar for my daughter when the supermarket was closed for the day as it was late night we checked in.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Jerilyn

Breakfast was extremely expensive and a large buffet that i did not participate in as i do not eat that much. Staff was great, hotel rooms are tired and worn, especially for the price, but of course not visible in booking photos. The lobby is maintained well so booking photos looked great. Location to airport and train station is close, but lots of other properties in the area to choose from.

Self

4/10

Poor

28 Mar 2026

Suzette

Very poor customer services and room very outdated and no very well clean.

Partner

10/10

Exceptional

05 Mar 2026

luka

Very nice budget friendly hotel

Self

10/10

Exceptional

13 Feb 2026

Oliver

Room was great, even had a mini kitchen! Front desk was willing to send a wake up call at 4:00 which was more successful than my alarm. Great place!

Leisure Self

6/10

Pleasant

05 Feb 2026

Pawel

I ordered breakfast to be packed due to early flight. There was none in the morning. They forgot.

Leisure Family

10/10

Exceptional

27 Jan 2026

Andrew

Everything was great Alexi was very kind and helpful.

Leisure Partner

8/10

Excellent

15 Jan 2026

A N

Spacious room, great contemporary decor.

10/10

Exceptional

08 Jan 2026

Celine

Clean, quiet and convenient for a morning flight!

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Jahaira

Nice hotel, has everything you need

Leisure Self

10/10

Exceptional

01 Jan 2026

Ayan

Thanks for the outstanding services

8/10

Excellent

01 Jan 2026

Helen

Location great for diegem cyclocross!

10/10

Exceptional

28 Dec 2025

Seoknam

시설이 깨끗하고, 음식 조리 등이 가능한 가성비 높은 숙소였습니다. 주차가 유료이나 주변 숙소에 비해 싼 편이고, 인근 도로에 무료 주차가 가능하니 이점 참고하시기 바랍니다.

Leisure Family

4/10

Poor

22 Dec 2025

Justin

Service only once per week. Not ideal

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Vasile Adrian

All good.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Alvaro

Very nice setup. Photos are accurate. In our room the main and second bed were HIDE-AWAYS. Cute place, close to the airport and not far from other local transportation. DO RECOMMEND and will reconsider for the next time I lay over in Brussels.

Leisure Family

10/10

Exceptional

04 Dec 2025

Alvaro

Very nice setup. Photos are accurate. In our room the main and second bed were HIDE-AWAYS. Cute place, close to the airport and not far from other local transportation. DO RECOMMEND and will reconsider for the next time I lay over in Brussels.

Leisure Family

6/10

Pleasant

19 Nov 2025

Pantipa

WiFi was not working the entire night after check in. No in room phone to call front desk to report or troubleshoot the issue.

8/10

Excellent

18 Nov 2025

Maria Rozetta

Staff are courteous. Amenities is good enough

4/10

Poor

17 Nov 2025

Cecilia

La préposée à la réception m'a informé que le déjeuner serait servi à 6.30 heures, j'ai expressément demandé car mon vol était très tôt, (malgré que c'était clairement indiqué 6 heures sur une pancarte). Il a été servi effectivement à 6 heures et je l'ai raté, merci beaucoup. La TV n'a jamais fonctionné et évidemment il n,'y avait personne pour y remédier....ils offrent une navette de l'aéroport jusqu'à l'hôtel, mais aucun renseignement est donné nulle part et aucune réponse à mes questions à ce sujet , j'ai dû prendre un bus pour m'y rendre

8/10

Excellent

16 Nov 2025

Jerald

Cosy room

Leisure Self

2/10

Poor

15 Nov 2025

William

THEY LIE ABOUT THEIR FREE AIRPORT SHUTTLE BEING AVAILABLE FROM 4AM UNTIL 11PM! They neglect to tell you that from 9:45am until 5:35pm the shuttles are not available. This means you will end up paying over $30 for a Taxi if you come between these times

Leisure Partner

10/10

Exceptional

11 Nov 2025

John

Clean, modern, appreciated late check-in. Also appreciate prior to leaving Australia they replied to my email about free airport shuttle bus time table. Unlike the other hotel very close by.

Leisure Self

10/10

Exceptional

08 Nov 2025

Jeannie

Easy access to the airport and very clean hotel was perfect for our last night in Belgium!

Leisure Partner

8/10

Excellent

08 Nov 2025

Tekpenor

The room was clean and convenient. Staff not that responsive, but I got all I needed

Leisure Self

8/10

Excellent

06 Nov 2025

Quirinus

Little studio apartment with a kitchenette. Decent size with good quality beds. In a businesspark some 15 minutes away from Brussels Airport, but the hotel has a free airport shuttle

Self

10/10

Exceptional

06 Nov 2025

Kurt

Very helpful and friendly staff superbly designed and flexible rooms and one of the only hotels that I could find that had an exercise room!

Leisure Self

10/10

Exceptional

02 Nov 2025

Catherine

Great place, glad they had laundry facilities. Staff were extremely helpful. Great breakfast. Spacious room.

Leisure Partner

4/10

Poor

01 Nov 2025

Kim Man

Room fixture such as wall art paints, reading light next to the bed are broken exposed electric wire caused dangerous hazard.
Missing shower gel, asked front desk but never get replenished.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

MARY

Room and hotel overall were clean and fresh, but we did experience a plumbing issue in our room, as water poured out at my feet when running water in the sink in the kitchenette area.
Suggest starting breakfast at 6:00 rather than 6:30, as there were may people taking the 6:55 shuttle and they wanted to eat earlier.

Friends_and_family Friends

2/10

Poor

21 Oct 2025

Camille

My family has enjoyed previous stays at this location. However, this time, checkin was slow, my TV and AC never worked. I had mentioned this to the staff, but only received promises with no resolution until checkout. Disappointed

Business_and_leisure Self

10/10

Exceptional

16 Oct 2025

June

Clean room

Leisure Family

10/10

Exceptional

15 Oct 2025

Rehman

Very clean and comfortable room. We really enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Damaris

Perfect stay

Leisure Self

10/10

Exceptional

11 Oct 2025

Rebecca

Easy access to the city and lots of eating options within walking distance. Over all happy with everything and the service from staff

10/10

Exceptional

05 Oct 2025

Mandy

Modern clean room with free airport shuttle. Not that close to public transport so did have to use Uber to leave to city. Bed was comfy, smart TV and loved the 11am checkout after late arrival in Brussels.

Leisure Family

10/10

Exceptional

27 Sep 2025

Violaine

Very nice hotel, no complaints.

8/10

Excellent

24 Sep 2025

Naoko

Checking in was good no problems. But check out. when I needed to check out no body was at reception desk. Had to wait a while and I missed the airport shuttle. The next one was 1hour later… Room was very clean and spacious. Bed was comfortable. But no shampoo or conditioner.

Leisure Self

6/10

Pleasant

14 Sep 2025

LEE

Property was ok. Room was not made up for the five days we were there. Price was good but everything else just average

Leisure Partner

4/10

Poor

09 Sep 2025

T. Lynne

No tv

The tv did not work and the technician was coming to fix it after I checked out.

Business

8/10

Excellent

21 Aug 2025

Francis

The property met my needs- I stayed with my family. I will stay again if I am back to Brussels.

8/10

Excellent

18 Aug 2025

Bernardo rafael

The hotel is very comfortable. However, the airport shuttle is not available 24/7 as advertised, but only during certain hours of the day.

8/10

Excellent

17 Aug 2025

Dionne

Its was ok, but taxi driver couldn't find entrance. Google maps need to update

Leisure Self

8/10

Excellent

16 Aug 2025

Francis

The room was clean, breakfast was good, easily accessible, local amenities close by- good receptions. Service was good, I couldn’t ask for more. It met my needs.

Leisure Family

8/10

Excellent

11 Aug 2025

Julia

Okay for a one night stay. Room had seen better days. Murphy bed was partly broken. Staff not very clear in terms of explaining breakfast. We had to directly ask. Would not pay for the breakfast. Powdered scrambled eggs.

Leisure Family_with_children

8/10

Excellent

01 Aug 2025

Verified traveler

Good experience. Would go again.

For the price, it was very good to stay at the accommodation that includes breakfast. However they charged me City Tax (€22) which was not informed when committing to book.
Accommodation has a small kitchen with stove, microwave and dishwasher which was good.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Julianna

Nice and comfortable

8/10

Excellent

29 Jun 2025

Jamshid

The staff was very nice and helpful

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

ally

New hotel

Nice, clean rooms
Conveniently located
There is paid underground parking (20 € per day), and free street parking.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Kapka

Property was clean, modern, new and had airport shuttle. The manager was late previous evening and was up and helped us really early around 4.45 in the morning. It will be useful if there is a sign showing that the shuttle leaves a bit further from the front door of the hotel. We will definitely book this hotel again if we travel to Brussels

10/10

Exceptional

13 Jun 2025

Clara

The bed was very confortable. Inslept very well.

The breakfast was very convenient. Simple.but good.

Leisure Self

10/10

Exceptional

12 Jun 2025

kyoko

The shuttle bus helps a lot for our early morning airline

Leisure Family

8/10

Excellent

11 Jun 2025

Susan

Great location to where I needed to be. I could walk to the conference venue. All amenities at the Holiday Inn which was fine.

Business Self

2/10

Poor

07 Jun 2025

Lyle

Cleaning person walked into our room at 9 in the morning. Terrible staff.

Leisure

10/10

Exceptional

20 May 2025

Elise

Very nice room, easy to get to from airport or trains

10/10

Exceptional

16 May 2025

arnold

Very clean, newly renovated, great staff and service

Family

6/10

Pleasant

15 May 2025

Shannon

Just ok

It was ok. Convenient for a night before flying home. The staff were friendly but disorganized. I arrived at about 3pm and had to wait over 30 minutes for my room, and then it wasn't cleaned yet. I was able to get another room but there were still so many rooms being cleaned well after check in time. My bathroom also has a lingering sewer smell.

Self

8/10

Excellent

14 May 2025

Abra Kaya

The staff is professional and helpful

Business Family

10/10

Exceptional

06 May 2025

Paul

Perfect hotel for a short or long stay.

Leisure Self

10/10

Exceptional

05 May 2025

Christina

Excellent location and spacious

Excellent apartment l, spacious and modern within walking distance to train station leading to Brussels central. Friendly staff

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Dennis

No restaurant near the hotel. It had a kitchen but we didn't use it. Ok for one night stay

Friends_and_family Family

2/10

Poor

23 Apr 2025

KUNAL

Horrible experience at the property, the light in my bedroom did not have a switch to switch it off, also the AC in the room was not working we were sweating at 30 degree celsius and even after setting the room temperature at 18 the room did not cool down. There were no instructions on how to control the AC and the staff at reception was super rude about resolving anything.

10/10

Exceptional

23 Apr 2025

Brian

new hotel

10/10

Exceptional

21 Apr 2025

Jacquelyn

Good place to stay during a layover

I loved the Murphy bed in the room. It made it feel even more spacious. The breakfast buffet was varied and filling. Though close to the airport, the room was extremely quiet.

Self