Name: Holiday Inn Express Brussels Airport
Address: Berkenlaan, 6A, Machelen, 1831, BE

10/10

Exceptional

01 Aug 2026

Stephane

Très bon déjeuner mais un peu loin de la gare de Diegem pour les déplacements dans Bruxelles centre , il y a une navette pour l’aéroport qui part à peu près toutes les heures , nous avons décidé de prendre un Bolt taxi pour 14 euros.

10/10

Exceptional

31 Jul 2026

Christina

The bar served food late which was great for our arrival. Staff very friendly and helpful. I wish I could have accessed Netflix 🤔overall great stay and affordable!

6/10

Pleasant

30 Jul 2026

Skye-Blue

The staff were very kind and the room was clean, but the meal we had in the on-site restaurant was horrendous and the average drink in there on-site store was €5.00.

10/10

Exceptional

30 Jul 2026

Patricia

The room was very spacious and I loved the standing shower. I would definitely recommend.

10/10

Exceptional

24 Jul 2026

Deborah

The room was clean, spacious and comfortable. The staff was polite and helpful. I had to leave early so wasn’t able too enjoy the breakfast. I appreciated that there was a shuttle to and from the airport. It would have been nicer to be let off at the front door of the hotel because I had a lot of luggage. The shuttle drivers were very kind and helpful. At the airport the driver went and got a luggage cart for me to use. So very thoughtful when he saw me struggling to drag my crate.

10/10

Exceptional

22 Jul 2026

Jerry

The property was clean and neat. The staff were VERY kind & helpful and the room was large enough to be comfortable, not on top of one another. The breakfast was FANTASTIC.

10/10

Exceptional

22 Jul 2026

HARSHANA

Well maintained and very clean. We were very happy with our stay

Family_with_children

10/10

Exceptional

20 Jul 2026

Fernando

Excelente Hotel

Family

10/10

Exceptional

19 Jul 2026

Melanie

We had a wonderful stay! The price was very reasonable, and the complimentary breakfast was a great bonus. The room was clean, comfortable, and had air conditioning, which made our stay very pleasant. The staff was friendly, welcoming, and always willing to help. Overall, this hotel offers excellent value for the money, and I would definitely recommend it to other travelers. We would gladly stay here again.

Partner

8/10

Excellent

19 Jul 2026

David

Nice modern hotel with convenient shuttle service to airport

Business

10/10

Exceptional

13 Jul 2026

Robert

Ok. Great staff

Family

10/10

Exceptional

12 Jul 2026

Daisy

The room was spotless! Friendly staff. Breakfast was a buffet and absolutely delicious! One of the better hotels and super affordable. Had a beer at the bar and delicious! My friend and I had such a great night there!

Friends

10/10

Exceptional

11 Jul 2026

rich

Breakfast menu should be different daily and not always the same.

Family_with_children

8/10

Excellent

10 Jul 2026

carol

Pas possible de payer en cash

Self

10/10

Exceptional

09 Jul 2026

Caroline

Nice hotel to stay when you want something close to the airport. Price was reasonable, room was clean, breakfast was decent. I saw bad review about the personal on Trip Advisor, the person at the desk may not have given the warmest welcome but was polite and professional. I had an issue with the air conditioned, he came up to the room right away and knew how to fix it. I was travelling with my 2 teenagers and was happy they had set the sofa bed ready to sleep. Most hotels during the trip just let you prepare the bed. I also read bad reviews about the shuttle from/to the airport, we had no issue at all, the shuttle was a bus, lots of room, was on time both ways and the driver was very nice. All good for us!

Family_with_children

8/10

Excellent

08 Jul 2026

Luke

A really nice, updated holiday in express with good breakfast, the only issue with it, is the claim that they have an airport shuttle. Its not a dedicated shuttle, its a shared bus that only runs every 4 to 5 hours. So we had to pay 25 euros for a taxi at 2 am for a 6 minute ride, then the next morning, we were informed that after the 9:20 am airport shuttle, the next would be at 1:20 pm. Very nice property, but we had to rush to catch the morning shuttle and ended up at the airport hours early to avoid another 25 euro cab fare.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Katie

This was a wonderful experience. The bed was comfortable and we enjoyed breakfast! We will stay here again when we visit again!

Family

4/10

Poor

07 Jul 2026

Kumaravadivelan

We were not given the room what we have booked for. While checking in they told us the room we booked for was mistakenly allocated to others and they were sold out for all the rooms. We were forced to stay in a 4 person room with additional bed .

We were told that they will provide $ 40 credit for each day's stay however we didn't receive any credits.

Family_with_children

10/10

Exceptional

04 Jul 2026

Joseph

Clean room, friendly staff, and good location for travel. It is close to the Brussels Airport and a shuttle runs between the hotel and the airport which is very helpful. I would recommend staying here is you have an early flight.

Self

2/10

Poor

02 Jul 2026

RICHIE

We came 1 hr early , cannot check in has to wait 3 pm , when we check in . It changing shifts we have to wait again terrible customer service

Family

6/10

Pleasant

02 Jul 2026

Ernest Chandana

The airport transfer is a total farce. Suggest they don't offer this as it's close to the airport and a taxi will be cheap and fast. I was at the shuttle station from 8.30pm to 9.30pm for a shuttle. when I got to the hotel, the kitchen was closed by 9.30pm. so did not have a chance to eat.
I was given a disability room with multiple alarms. when I asked to change, they refused.
I had no remote control for the TV. I was told this will be sent over. no one came in.
the staff are not the best.
the guy at the bar was exception and went out of his way to keep me calm and least annoyed with what happened. I will not stay here again !

Self

4/10

Poor

01 Jul 2026

Sheng

garbage can is not empty, some hairs on the bed.
Reception is not organized.

Family

10/10

Exceptional

30 Jun 2026

Don

Staff was kind and helpful. The room was great. The breakfast was great. It was everything we wanted.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Michael

This hotel did the job of providing a room the night before an early flight.

Family_with_children

10/10

Exceptional

19 Jun 2026

Linda

Very clean and great bathroom! Free airport shuttle was a great perk. Would definitely recommend.

Partner

8/10

Excellent

17 Jun 2026

Terrence Brent

You need to let fuure guests know that the hotel shuttle doesnt run from approx. 10am
until 5pm.
this will prevent guests like myself from standing at the shuttle stop for an hour and then finding out the actual hours it operates.
I incurred a cost of over 30 euros for a taxi.
Your greeting email says \"Look for Big Hotel shuttle - you can't miss it!\"
Nothing about the hours it operates.

8/10

Excellent

17 Jun 2026

Audrey

room clean
friendly staff
breakfast so so
bar did use

Friends

10/10

Exceptional

16 Jun 2026

Elise

Airport shuttle, breakfast to go

Friends

6/10

Pleasant

15 Jun 2026

Renée

Le plus intéressant: les lits et les couvertures
Le pire: pas de resto autour. Le resto de l’hôtel: ils ne savent pas faire un sandwich au jambon. Degeulasse pour 20 euros…le personnel du resto détestable. Le séchoir fait de la boucane 3 minutes après l’ouverture donc inutilisable. Le lendemain matin la commande du petit dej n’a jamais été prête. Je n’y retournerai jamais!

Friends

10/10

Exceptional

14 Jun 2026

Sheryl

Perfect for a quick rest before a flight. Great breakfast, free shuttle, and overall great value for the price.

Friends

8/10

Excellent

12 Jun 2026

Robert

The bartender was kind to recommend the restaurant at the Holiday Inn next door for the full menu. There are no other restaurants nearby that he would recommend. For a one night stay before flying out in the morning it fit my needs nicely.

Self

8/10

Excellent

12 Jun 2026

Andrew

Appropriate for my 3 night business trip.

Self

10/10

Exceptional

11 Jun 2026

Clarice

Good selection for breakfast

Family_with_children

8/10

Excellent

11 Jun 2026

Gary

A very good hotel. Perhaps would have benefited from having a few more staff on the bar in the evening.

6/10

Pleasant

10 Jun 2026

Glenn

The airport shuttles are not continuous. I had to take a cab to the hotel. Once at the hotel, I had to wait to check in, as the front desk is not manned continually.

I stayed at the hotel for 3 nights. I asked to have my room serviced, and the front desk started to push back and required me to insist that they service the room.

The hotel appears to be structured for a single night's stay.

Self

4/10

Poor

08 Jun 2026

Raksha Gopal

So the check process was easy and room was clean enough. They have a policy thaht they sould clean the room only if you book your stay for at least 5 days of minimum which I wasnt told until I realised the room wasnt cleabed for next day and there were no clean towels . Anyways I called the receptionist and he made me understand about policy and got fresh towels . The most horrible thing was tje shuttle . I swear to God we were very near to missing the flight . We were told that shuttle would arrive beside the building and I made sure I asked at least 3 to 4 times confirming if they are sure and they were like yes 100% sure but the shuttle did not arrive and when asked they said sorry we are not responsible for the shuttle and I was like why do you have a big slogan in your booking system that says includes airport shuttle. We had to book cab and at that time of the daybthe cabs were cancelling and we were very worried of missing the flight . Anyways after 30min one the cab agreed to pick us up near hotel and got on time . That was a horrible part of the hotel . They have good and this is how they care of their guests . I was completly shattered.

Partner

10/10

Exceptional

07 Jun 2026

Tomislav

Everything was ok and as described.

Self

8/10

Excellent

07 Jun 2026

Micheal

Good hotel with decent sized rooms.

Let down partly by some staff who really didn't seem to be bothered and lack of clear information around housekeeping.

If using as a base to explore Brussels then be aware that there is a convoluted hike to the nearest train station.

Partner

8/10

Excellent

07 Jun 2026

Gilda

Room was clean and comfortable. The free airport shuttle was a nice bonus.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Nicole

Pros: the room was very clean and the breakfast was great.

Cons: the person at the front desk was quite unfriendly and unhelpful, and he made the check-in process confusing and unpleasant. Also, the rooms are designed strangely... no counter space, towel racks, or shelves in the bathroom, an ironing board but no iron, blackout curtains that are too small for the window, strange light switch locations, no mini fridge, etc.

Family_with_children

10/10

Exceptional

02 Jun 2026

Francisco

Room was clean, closed to the train station which you can be in the center of Brussels in 10 minutes. Free shuttle to the airport as well. They do have food but I had purchased dinner from the outside base on reviews from another person. The only complaint that I have is the the toilet seat one side was broken maybe they had not had a chance to fix it.

Family_with_children

10/10

Exceptional

02 Jun 2026

Xavier

Very good place to stay

Family_with_children

6/10

Pleasant

01 Jun 2026

Nicholas Rae

The rooms are excellent- spacious and well appointed, modern and clean, and finally with an iron and ironing board!

The breakfast buffet met expectations…., but I don’t think I met any staff member who was able to do their job without difficulty.

There was a technical issue that made check-in lengthy, and the taps weren’t working at the bar. At evening meal time, there was only one person serving there. She did her best, but every tiny action took forever and it wasn’t easy to get attention, so there was a line up of people waiting a long time, simply to order the most basic thing.

All three mornings at breakfast, there weren’t any forks and you had to ask - plenty of knives and spoons, and there wasn’t a large enough buffet for the number of people, so again, it took a long time and emptied food options were slow to replenish if at all.

In the end, I was very comfortable in my room for comparative Brussels prices, but the rest of the operation was very sub-standard.

Self

8/10

Excellent

01 Jun 2026

Sir David

At the breakfast bar, Food dishes were empty, had to ask for eating utensil, tables were not bused

Friends_and_family Family

8/10

Excellent

31 May 2026

Tiffany

Good to stay

Family

10/10

Exceptional

31 May 2026

Gurpreet

Lovely breakfast, clean room. No issues

Partner

10/10

Exceptional

29 May 2026

Shelah

Ok

10/10

Exceptional

28 May 2026

Gilles

Déjeuner délicieux.

Self

10/10

Exceptional

28 May 2026

Irma

Airport shuttle is very convenient

Family_with_children

10/10

Exceptional

26 May 2026

Rochell

Airport shuttle was great and on time. Staff was helpful and we were able to drop bags before check in. Only complaint was the check out kiosk for the small \"store\" for amenities and drinks/snacks. It is not user friendly and does not scan items so it is not easy to use, not just user error. Me and several others had issue trying to use. Otherwise all around great l9cation, close to transport hubs as well.

Friends

10/10

Exceptional

26 May 2026

Joao

Clean ans spacious room - tasty breakfast - welcoming staff - FREE shuttle.
However be aware that the facility is NOT that close to the airport. The free shuttle provided took over 20 minutes ride to take me there

Family

8/10

Excellent

25 May 2026

Stephen

Airport shuttle was a mess. Does not run in the afternoon and does not come to the hotel.

2/10

Poor

25 May 2026

Iyanah

Do not book this hotel. I was left stranded at the airport for 2 hours after landing and having reserved airport shuttle for a 10 minute drive from airport to hotel. Nobody came to pick me up after being told to wait and a driver was on the way. I had to uber both ways there and back because of the fake shuttle service they advertised but they don’t offer!!!

Self

10/10

Exceptional

24 May 2026

Alyssa

Great stay - easy access from train or bus if you do not want to wait for airport shuttle (runs hourly). Shuttle also easy to find and smooth. Room was clean and comfortable and great choices for breakfast.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Eric

Nice

Self

10/10

Exceptional

20 May 2026

Larry

Unfortunately our flight was too early for us to try the breakfast menu....Maybe next time!!

The shuttle service was very good and much appreciated!!
Two suggestions...
1) A clearer indication as to where to wait for the shuttle would be helpful.
2) Perhaps a shelter should be considered in the event of rain

Partner

4/10

Poor

19 May 2026

Johannes

Regretfully there was Fire alarm testing and wall drilling during my stay. Not pleaseant after a long flight and you want to sleep.
Breakfast was really good with Fresh baked Bread and pastries

Self

8/10

Excellent

17 May 2026

jon

The only thing I didn’t like very much was the airport shuttle. It was a short hike away. There was no enclosure so we got wet in the rain while waiting for the recommended 10 minutes. Also the pickup location was unmarked so we couldn’t be sure we were in the right place until the bus arrived.

Drop off location was pretty far from the terminal. In hindsight sight I think a taxi would have been a better solution.

Partner

6/10

Pleasant

17 May 2026

Michelle

The breakfast was decent. However, when they say free airport shuttle, it is misleading because there is a 4 hour break when they do not do any pick ups. We picked this hotel because of the free airport shuttle. When we arrived, it was their break time, which does not make sense. It was in the middle of the day. So we had to pay to take a taxi to the hotel instead, which defeats the purpose of a free hotel
Shuttle.

10/10

Exceptional

13 May 2026

zakariyaou

Propre

Partner

8/10

Excellent

11 May 2026

Vadim

The room was not cleaned during our 3-hights stay.

Friends

10/10

Exceptional

09 May 2026

Diego Armando

.

8/10

Excellent

08 May 2026

Geoffrey

Room very good
Staff excellent
Hot breakfast was cold not good.
Other breakfast good
Bar good

Family

10/10

Exceptional

03 May 2026

Lori

Very clean, modern hotel, staff were pleasant and welcoming. Shuttle arrived in time to Er is to the airport for our flight! Highly recommend!

Family

8/10

Excellent

30 Apr 2026

Roy

Everything was nearly perfect. Only two things not perfect. Maintenance crew started at around 7:30 am drilling next door room and pillows a little too firm.
Oh, minimal dining options.

Friends

8/10

Excellent

29 Apr 2026

Clare

The hotel shuttle is from 4 am - 9:00 am then again at 5 pm - 11 pm. I thought it was all day and that is why I booked the hotel. It is a 10 min walk to the train. There is a hotel right on the train line that would have been more convenient. This said, it was easy to get a taxi to the airport, the free breakfast was good, the room was spacious, and the staff were very nice.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

JESSICA

Very clean, large rooms and 8-10 minutes from the Diegem train station. Shuttle to & from airport is convenient. Breakfast is plentiful but the same each day. Gym is across the way at another hotel and very small. Quiet area but absolutely NOTHING around—you must go elsewhere for food, coffee, etc.

Family

10/10

Exceptional

26 Apr 2026

Ray

Room are clean and perfect to rest.Breakfast is awesome! Staff are nice!

Family

10/10

Exceptional

26 Apr 2026

Upeksha

Excellent

Family_with_children

2/10

Poor

26 Apr 2026

Temofe

It was only the receptionist that checked me in and the guy at the bar , every other thing was a mess , bathroom not clean also pleading to get a change towers not just me every other customer.

10/10

Exceptional

25 Apr 2026

Ramanlal

I was very upset as big name of Holiday inn hotel
I came by train from Rotterdam to Brussels by train in airport I was waiting for shuttle bus almost 1 hour waiting outside in cold . After I took taxi to hotel .
Cost me money to get to hotel they should have shuttle every 30 mins in this kind of hotel . Very upset

6/10

Pleasant

21 Apr 2026

Pierre

The shuttle only runs early morning and late afternoon and evening. No information for users who arrive outside those hours. We paid 40 euros for a taxi to the hotel...should have info for users accessing the hotel outside shuttle hours.

Partner

8/10

Excellent

21 Apr 2026

Luc

Propreté des lieux.
Bon repas.
Navette, proximité de l’aéroport

Friends

10/10

Exceptional

19 Apr 2026

Kadesha

I enjoyed my stay

Self

4/10

Poor

14 Apr 2026

Inge

Airport shuttle was great, although left earlier than advertised. Clean rooms but first room was used and we had to request a different room. The hotel was a bit out dated- the place across is mite guo and cheaper!

Family_with_children

10/10

Exceptional

13 Apr 2026

Zoe

Good ❤️

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jacqueline

Yes

Partner

6/10

Pleasant

13 Apr 2026

Rishna

Spacious room. Funny smell in the bathroom, probably coming from the sewer pipes. Awesome breakfast. Could be cleaner. Found dirty mugs and trays.

Family_with_children

6/10

Pleasant

13 Apr 2026

Lauren

The gal who checked us in was fantastic; kind, polite, thorough. The room was great, the bed was very comfy! However we had a very early flight out so we asked for a bagged breakfast. The man who was at the desk for the overnight was rude not only to us but to other customers ahead of us, made us feel like a complete imposition that he had to do his job, and when he had to put together an extra breakfast because there was only 1, he picked a banana that was already split open, a rock hard pear, and a yogurt. I saw the breakfast buffet and it looked very good so that made it extra disappointing. However his attitude was what left a sour taste in my mouth about the whole stay, despite not having any other issues.

Partner

10/10

Exceptional

12 Apr 2026

GAGANdeep

Clean and spacious rooms

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Anita

It was such a nice experience and place for my holiday.See you guys soon for my next trip. Xx

Self

10/10

Exceptional

05 Apr 2026

Gary

Stayed for a swift in and out work trip. Considering location to the airport the room was silent. Room was an excellent size and had a desk I could do some work on in the evening.

Breakfast was alright but I am fussy with what I eat. Still managed to fill up for the day though as there is a lot of choice.

As a work stay the hotel was perfect.

Business

10/10

Exceptional

29 Mar 2026

George

Breakfast was very good

Self

10/10

Exceptional

29 Mar 2026

Gregory

Very convenient and comfortable hotel near airport.

Self

6/10

Pleasant

28 Mar 2026

ADRIAN

Not so clean.

10/10

Exceptional

28 Mar 2026

MEHMET H

The breakfast was topnotch! It was always so fresh, clean and filled with a variety that made us so happy. Check-inn was really easy, the room was clean and spacious enough. Thank you to the staff will definitely stay here again.

Family

10/10

Exceptional

27 Mar 2026

Christian

Neat and quiet

Family_with_children

8/10

Excellent

23 Mar 2026

Jean

Très bon

10/10

Exceptional

22 Mar 2026

Verified traveler

Others have mentioned complaints about breakfast being crowded or not well-stocked. That was NOT my experience. Plenty of food was available at all times during the morning hours. There were three rooms for seating in addition to the \"lobby\" by the bar, three coffee machines, and two juice machines, plus milk and tea areas. Gluten-free rolls were available every time I asked.

The Diegem train station (and Diegem bus stop) is an easy walk but part of the distance is not well-lit at night. The Diegem KENNEDY bus station is right in front of the hotel. Take 3 euro bus from airport.

If traveling by train or bus, you may want to enter by the Greenhouse office entrance or the ParkingHouse sidewalk. It's just a 3-4 minute walk through the parking areas from Diegem KENNEDY to the hotel entrance. (I suggest the STIB/MIVB app for purchasing tickets and tracking transportation options, though the latter is also possible with Google Maps.)

Be sure to choose Holliday Inn EXPRESS if using the Uber or Bolt App, or you'll end up at the other Holiday Inn a kilometer away.

There are items for sale in the hotel snack show (water, non-alcoholic and alcoholic beverages, chips/chocolate, even sandwiches/salami bites). They are more expensive than a grocery store, but the nearest is beyond the train station (1+ km away). Fruit-infused water is free in the lobby during waking hours.

The hotel restaurant/cafe has limited lunch / dinner items but what I ordered (seafood stew?) was delicious.

Friends

10/10

Exceptional

22 Mar 2026

Barbara

The hotel is clean and comfortable with a good complimentary breakfast and my only issue was the complimentary shuttle bus only runs for a few hours a day so when my flight arrived at 2300, the bus was no longer running so I had to taxi or Uber to the hotel and again the same when I returned to the airport at noon

Friends_and_family Friends

4/10

Poor

21 Mar 2026

Jean-Michel

One of the worst hotel experiences I’ve had. I travel frequently and rarely leave reviews, but this stay was unacceptable on multiple levels.

The room was not properly equipped—there was a mug and coffee condiments, but no kettle, boiler or coffee maker (?). More concerning, the room itself appeared unfinished, with missing wood paneling around the door. It genuinely felt like I was placed in a room that should not be available to guests. The staff offered to change rooms (no upgrade), but since it was late in the evening, I refrained from re-packing and move elsewhere.

The most serious issue was that the air conditioning was also not working throughout the entire hotel rooms. This was not disclosed in advance, and staying in those conditions was extremely uncomfortable. The only “solution” offered by staff was a \"credit for a future stay\", which is completely inadequate given the circumstances.

At no point should a hotel operate under these conditions while continuing to accept bookings without clear disclosure. This falls far below even basic hospitality standards.

For context, I have stayed nearby at the Hilton Garden Inn (5min away) and had a completely different, far more professional experience.

The only reason this is not a one-star review is the decent breakfast selection. Otherwise, this stay was a complete failure and I would strongly advise others to look elsewhere.

Self

10/10

Exceptional

18 Mar 2026

YONGCHANG

Affordable price with good service. Plus free breakfast. Close to bus stop and train station. Very convenient to go anywhere. Bed is comfortable. Room is very clean. We did change stay to Hilton , pay extra $100 per night. Later we move back to holiday inn , Because the same conditions of the room , but Hilton is no breakfast and far from train station. Compared both, holiday inn express is our best choice.

Partner

10/10

Exceptional

18 Mar 2026

Yuta

Affordable price with good condition plus free breakfast. Very good experience

Partner

10/10

Exceptional

16 Mar 2026

Ethan

Great breakfast was included. Free shuttle also appreciated. Room was oddly shaped but in a great way.

10/10

Exceptional

13 Mar 2026

Alex

I needed to book a hotel at very short notice due to travel problems and the Holiday Inn Express was definitely the best of the choices I had.

COmbined with the free shuttle service, staff were incredibly helpful, room was comfy and quiet and the breakfast was very good as always with Holiday Inn - would definitely use them again.

Business

8/10

Excellent

12 Mar 2026

Martin

Nice shuttle to the airport

10/10

Exceptional

28 Feb 2026

Barry

no coffee pot or bottled water
no remote for tv

6/10