Name: Mercure Lyon Centre Chateau Perrache
Address: Cours de Verdun Rambaud - Esplanade de la gare, 12, Lyon, 69002, FR

10/10

Exceptional

25 Jul 2026

Trevor

Clean and Well presented. Decor was tasteful. Rooms were clean and well looked after.
Plenty of character and history. A really pleasant stay.

6/10

Pleasant

25 Jul 2026

melissa

Clean room, staff was nice. Ac wasnt working well, old room

8/10

Excellent

16 Jul 2026

Sian

Lovely hotel but the air conditioning was extremely weak in our room. We spent two nights sweating and very uncomfortable. However, the location was perfect for us being right next to the station; we also ate at the restaurant and the food was wonderful.

Family_with_children

6/10

Pleasant

11 Jul 2026

Agnieszka

Great location

Family

10/10

Exceptional

06 Jul 2026

Ingrid

We booked this room for 1 night as we wanted to drive from Paris to the south of France over 2 days and settled on visiting Lyon at the same time. We chose this hotel because it is quite central, has air conditioning in the rooms (which was highly appreciated as there is a heat wave in France right now), is next to a large covered parking area and was reasonably priced. Despite being right next to the train station the hotel was extremely quiet The hotel looks very nice and has games and toys by the reception to entertain kids. The room was spacious and we enjoyed amenities such as free drinks, slippers and bathrobes. We did not try the hotel restaurant (we went to Brasserie George a few steps away and it was a great experience) and missed the cutoff for the breakfast buffet (due to jet lag). The staff was amazing: very friendly and knowledgeable and they helped us with our bags and suitcases on the way out. I would definitely book that hotel again if going back to Lyon.

Family_with_children

8/10

Excellent

02 Jul 2026

CHRISTOPHE

CHAMBRE SUPER SYMPA. LE SEUL REGRET PEUT VENIR DE L'ESPACE EAU QUI N'EST PAS VRAIMENT A LA HAUTEUR D'UN 4 ETOILES

Partner

10/10

Exceptional

30 Jun 2026

Peter

Beautiful building, great staff and generally excellent

Partner

10/10

Exceptional

26 Jun 2026

Anita

Veldig koselig hotell men litt utenfor allfarvei.

Friends_and_family Friends

4/10

Poor

22 Jun 2026

Jean-Alain

Bonjour,
Plusieurs sujets :
1- Aucun serveur au bar de l’hôtel de 19:00 a 20:00
2- Room service désastreux : commande faite sur le site, 30 min plus tard la réception m’appelle pour me dire que personne ne peut venir me déposer le plateau et que je dois venir dans 45 min le récupérer. 45 minutes plus tard je descends et l’on me dit qu’aucune commande n’a été passée et que je n’ai qu’à aller au bar pour commander. Je retourne à la réception qui m’accompagne au restaurant pour essayer de négocier et qui finalement arrive à prendre une commande pour la livraison d’une boisson et d’un morceau de fromage 30 min plus tard
3- Aucun serveur au petit déjeuner lors de ma venue de 07:30 à 08:15 (personne ne me demande mon numéro de chambre, personne ne vient me voir en salle)
4- Aucun mot d’excuse ni le soir après l’aventure du room service ni au moment du check-out
Les problèmes de services ou de personnel peuvent arriver bien entendu et ça n’est pas dramatique en soit et j’imagine (j’espère) que je n’ai juste pas eu de chance, mais un « désolé » aurait été un minimum pour un 4 étoiles…
Cdt

Self

10/10

Exceptional

15 Jun 2026

SHALI

The hotel is located just behind the train station in Lyon’s 2nd arrondissement. The building itself is beautiful, elegant, and full of historic charm. While some parts of the interior décor feel a bit dated, the beds are modern and extremely comfortable, providing a great night’s sleep. The hotel was clean and well maintained.
What impressed us most was the friendliness and warmth of the staff. We arrived very early in the morning, and the front desk kindly allowed us to check in well before the standard check-in time. They even mentioned that they completely understood how exhausting a long journey from Canada could be. This thoughtful gesture made us feel genuinely welcomed and was greatly appreciated. Excellent customer service and a wonderful stay overall!

Family_with_children

10/10

Exceptional

13 Jun 2026

Evangelina

⭐⭐⭐⭐⭐

We loved our stay in Lyon! The hotel was perfectly located, making it easy to explore the city on foot.

The architecture was absolutely magnificent. We especially loved the beautiful blend of old and modern design—the high ceilings, large windows, and historic details gave the hotel so much character while still feeling stylish and comfortable.

A truly beautiful place to stay, and we would happily return!

Family_with_children

10/10

Exceptional

05 Jun 2026

Daniel

A truly enjoyable visit. The staff- particularly Cherine went well out of her way to assist us with transport, information and directions. I cannot say enough about hoe great our stay was. When I return to Lyon this is my preferred residence!

Friends

10/10

Exceptional

03 Jun 2026

Avinava

Ok great property and hotel staff

8/10

Excellent

03 Jun 2026

Phoebe

We enjoyed our stay. The room was large and comfortable with good air-conditioning. The staff very helpful. We decided not to have breakfast there in the hotel. We did have both lunch and dinner there. The food was good!

My only reservation about this hotel is the location. It is a little inconvenient and taxi and uber drivers don't always know where to pick you up. However, if you have a car, there is good parking, and the train station is right next door (although you can't hear the trains.)
!

Partner

10/10

Exceptional

30 May 2026

jeremy

This was very good value for money. Beautiful hotel, great breakfast.

Friends_and_family Family

10/10

Exceptional

30 May 2026

saeid

All was good

6/10

Pleasant

25 May 2026

Dimitris

Hotel needs renovation. Only one very old lift , long waits. Location ok. Clean room good air condition.

Friends_and_family Friends

10/10

Exceptional

21 May 2026

Asta

We had a room on the 4 th floor, windows were facing the city, it was spectacular view. Old fashioned door knobs, very neoclassical atmosphere with modern beds and bathrooms. It was very French ambiance.
Maybe outside was not the best view when exiting the hotel but proximity to metra, trains no one can beat! Sound isolation is excellent, I never heard any outside noise.

10/10

Exceptional

18 May 2026

Wladislas

Accueil trés chaleureux est ouvert à nos demandes,suite trés accueillante, spacieuse et propre. Nous n'avons pas pris de petit déjeuner pour cause de timing trop court.

Friends_and_family Friends

6/10

Pleasant

14 May 2026

Kamel

Déçu par la vétusté alors que le batiment est superbe. Dommage !

8/10

Excellent

12 May 2026

Meghan

Room was clean and gorgeous, its obviously an older building they are working on so there is a lot of character. The staff was fantastic and really made our stay wonderful

Partner

10/10

Exceptional

28 Apr 2026

Patrick

The hotel is in a great location. Convenient to the train, public transport and walking distance to many sights.

Family

8/10

Excellent

16 Apr 2026

Lindsay-Meg

Good location

Family_with_children

6/10

Pleasant

02 Mar 2026

Nicolas

Qualité de prestation dans la chambre moyenne pour un 4 étoiles.
Pas de produit de toilette, pas de crémé, pas de pantoufles...

8/10

Excellent

07 Feb 2026

Gilberte

Chambre propre et correcte, personnel a l’ ecoute

Business

8/10

Excellent

11 Jan 2026

CORINNE

Il serait bon de trouver une couverture en plus dans les chambres l hiver car elles sont trop froides !

Self

8/10

Excellent

28 Dec 2025

CORINNE

Bonjour, il est bien dommage de ne pas trouver d’après shampooing dans les chambres d’un hôtel quatre étoiles.
Merci d’y penser. Bonnes fêtes !

4/10

Poor

06 Dec 2025

Ali

The room ac so loud

10/10

Exceptional

27 Oct 2025

Lucrecia del Carmen

Being close to an important train station is the best!!! It is a great hotel to be so close to the train station! Big room! Quiet to sleep! The staff really nice and helfull.

Leisure Self

6/10

Pleasant

26 Oct 2025

Rene

Hotel is dated and could use remodeling. Staff was good.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Manon

Très bel hotel avec un personnel très accueillant et gentil ! Notre chambre pour 3 était spacieuse et l’isolation bien faite car nous étions à côté de la gare

Friends_and_family Friends

8/10

Excellent

07 Sep 2025

richard

Hotel is very dated. It is nice but needs some work. Parking is very limited. Next to train station and rental cars.

Partner

10/10

Exceptional

15 Aug 2025

Inderjeet

Property is well maintained and is very close to Train and bus station

Leisure Family

4/10

Poor

15 Aug 2025

Asiana

Redeeming quality of location

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

marisol

The property was very nice and centrally located. We were right next to the train and the metro. The stay itself was very comfortable and colorful which was very nice for our family of 4.

Leisure Family

8/10

Excellent

10 Aug 2025

Marie-Laure

Hotel overall, staff and breakfast were very good. Area felt a little unsafe at night. We booked a room with two beds and we got one bed plus a totally run down sofa bed instead (it didnt close all the way anymore). The chair had a large stain on its fabric seat. The large bed was very comfortable though and the bathroom was in excellent condition.

Leisure Family

10/10

Exceptional

09 Aug 2025

Tamer

The crew at the reception was great , especially Shireen she went above and beyond. The hotel is next to train , Tram and bus station.. Rooms are clean and amazing

Leisure Family

8/10

Excellent

04 Aug 2025

Theresa

Staff very welcoming and the hotel is very clean and well laid out. Only minor issue is that pedestrian access is lacking.

Leisure Family

10/10

Exceptional

02 Aug 2025

Chris

A wonderful welcome from the reception staff was followed by a nice sized room, perfect for our 5 night stay. The bed, although a little harder than I'm used to, was very comfortable, and the room itself was quiet. We unexpectedly also had two small balconies, one of which had a view across to the basilica.

My only minor criticism was the lift/elevator. Only one small lift was in operation during our stay, which was an issue for some at the hotel who had to cart luggage up and down the stairs. That said, I appreciate it's an old building so they are limited in what they can do.

I can't comment on food as we didn't eat here, but being adjacent to Perrache station, the metro whisks you into the city centre and its array of eateries within minutes.

All in all, a good hotel.

Leisure Partner

6/10

Pleasant

27 Jul 2025

Yousef

3 Night

The hotel near train and metro station (100 M Away)
The stuff two part good and uncaring
The room wide and clean but the air conditioning not cooling
The internet very good
The breakfast buffet but limited choice
Car parking you have to make reservations away from the hotel and by fee

Friends_and_family Family

4/10

Poor

23 Jul 2025

Franklin

Never again

4/10

Poor

22 Jul 2025

Nathalie

Very poor experience

Very poor experience, starting from the receptionist who needs to go back to his basics trainings on how to talk to a guest in hospitality… no parking available… lifts out of order with a room on the 5th floor… poor condition of the common spaces with low maintenance
very disappointed with Mercure quality standards which was supposed to be 4 stars hotel and clearly does not deserve this rating

Partner

4/10

Poor

22 Jul 2025

Franklin

The hotel is old and we knew that going in, but it looks like a pack of wild puppies were let loose. Some paint would help the chewed up walls a lot. The employees were not very helpful. We asked quite a few times if someone could look at the tv since it would not work. Not until the last night did someone finally come up and say it doesn’t work. That was it. We were stuck in the room for a couples sick and it would have been nice to have. The same with room service and a couple of other issues. Just not very attentive.

6/10

Pleasant

22 Jun 2025

Barbara

Hotel a little shabby and could do with a refresh. It's a big old building and in it's day would have been beautiful. I chose it because of it's location to a train station but found it awkward to get to. Towels weren't changed everyday and milk was not provided with the tea and coffèe sachets i had to ask for it.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Marcin

Window direct to the train station

Leisure Partner

10/10

Exceptional

13 Jun 2025

Leigh

Fantastic first night in France very comfortable and the breakfast was excellent!!!!

Leisure Partner

10/10

Exceptional

01 Jun 2025

Ricardo J

Hotel was well located and service was friendly and very nice people to deal with. However. A/C was not cooling with the excuse that is centrally managed and since it’s not summer yet they cannot I have it on 😡
Front desk was nice to provided a fan after asking.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Warren

Beautiful building facade and high ceilings, great location for easy travels

Leisure Family

10/10

Exceptional

31 May 2025

Deborah

Excellent in every respect. Perfect position.

Leisure Friends

10/10

Exceptional

24 May 2025

charles

Great hotel

Overall great .

Partner

10/10

Exceptional

16 May 2025

Young shin

위치, 방 컨디션, 조식, 직원들 모두 훌륭합니다. 또 이용하고 싶어요

Friends_and_family Family

6/10

Pleasant

29 Apr 2025

Verified traveler

Beautiful hotel but mediocre service

This hotel has the potential of being great, but it's not. First of all, the parking is expensive and very small, and not connected to the hotel (which is problematic when it rains, for example). Second, there was only one elevator from the parking level to the hotel, and it wasn't working for 24 hours during our stay, so my handicapped father had to go up 2 floors by foot with a cane. When we asked about the repairs the front desk said they called someone \"but this is France\", so timing was unclear. There was only one tiny elevator going up to the rooms, and it was not sufficient for this big hotel. The rooms are large and beautiful, which an old look but new touch. When we asked for towels we were told we had to go get them ourselves (we expected someone to deliver them at a 4 star hotel, especially if only one elevator was working). Breakfast was great and varied, but staff in the dining room was not friendly and a little rude. The location is central but being so close to the train station is not amazing, even though we did feel safe all in all.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Mike

it was all fine

2/10

Poor

13 Apr 2025

Maryam

Very old and run down. Definitely not worth 4 stars. No help with bags. Elevator was Brocken. Paint chips out from the doors. Very very old, it wasn’t dirty just old and looked ugly

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Forrest

Loved this hotel. The proximity to everything was amazing.

Leisure Partner

8/10

Excellent

12 Jan 2025

Geoff

Convenient location, close to Perrache train and bus stations.

Leisure Partner

6/10

Pleasant

01 Jan 2025

Vered

Beds are not that comfortable and the bathroom is very small ..the condition is average

Leisure Family

10/10

Exceptional

27 Dec 2024

Mark

Great location for using the metro and bus station

Leisure Friends

10/10

Exceptional

22 Dec 2024

Chris

Very convenient location to the train station. Very friendly staff and good dinner in the restaurant.
Really spacious and clean room.
The only downsides were the too hard bed and the bad pillows. Some memory foam or firm fellow pillows would be great.

Leisure Family

4/10

Poor

19 Dec 2024

Christophe

bad

very little room ,very old fournitures, doors, the door of closet can't close and stay in the middle of the corridor

Business

10/10

Exceptional

14 Dec 2024

Melissa

Lovely hotel!

We only stayed one night, but it was a lovely hotel with great service. Our room was comfortable and clean, with nice amenities. We also had a nice meal at the hotel restaurant. Would definitely stay here again if back in Lyon.

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

Julie A

This beautiful hotel was located next to a train station which made our traveling convenient and easy. We loved the use of the back entrance as we walked everywhere. Check in was easy and friendly. Our room was a good size for the 3 adults. We enjoyed the space and appreciated the mini fridge. My daughter is attending LCU and it was perfectly located to walk into Vieux Lyon and the Bellacour Square.

Friends_and_family Family

10/10

Exceptional

16 Oct 2024

Diana

Sojourn at Mercure Perrache

Adequate comfortable room bed bathroom

Partner

6/10

Pleasant

10 Sep 2024

corinne

Je suis très déçue de la propreté, des toilettes du rez de chaussée

Business

6/10

Pleasant

04 Sep 2024

Nicola

Beautiful but tired building, needs some updating. Initial room had a blocked sink, flys in the window and the door handle was coming off. Spoke to receptionist who moved us immediately. The next room was much better but still very tired looking with stained carpets and a duvet that was too small for the bed. Staff were lovely though.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Laura

Would stay here again

Very comfortable and great location

Friends_and_family Family

10/10

Exceptional

20 Aug 2024

Amy

A great service, very comfortable beds. Great hotel to bring two dogs

Partner

10/10

Exceptional

11 Aug 2024

Angela

The room was spacious and clean. Our request for a morning taxi was made incorrectly but otherwise staff were very helpful.

Leisure Family

10/10

Exceptional

26 Jul 2024

Milagritos

Charming hotel, clean and comfortable rooms, not so friendly staff

Leisure Family

8/10

Excellent

26 Jul 2024

Edmund G

Staff was helpful. Meals were good

Leisure Self

10/10

Exceptional

19 Jul 2024

Valerie

The privilege room was large and great for a toddler to run around in between going out to see Lyon. Despite being next to the train station, the room was extremely quiet. Bed was comfortable, and they provided a lot of amenities.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2024

Darla

Beautiful historic hotel near walkable neighborhood; convenient to train station. Rooms are large and have nice amenities and staff is very friendly and helpful. Morning breakfast buffet top notch with many yummy high quality choices.

Leisure Family

6/10

Pleasant

21 May 2024

Verified traveler

Hotel confortável, mas com serviços limitados.

Partner

8/10

Excellent

19 May 2024

JOSE MARCELON

Hotel confortável

Regular, hotel distante dos pontos de interesse.

Partner

8/10

Excellent

19 Apr 2024

Matthew

All ok. Dated interior and slow single lift. Lighting in room very poor - quite dim

10/10

Exceptional

07 Apr 2024

Sabatino

Outstanding service throughout the property. Great location next to the Gare de Lyon Perrache.

Leisure Self

10/10

Exceptional

11 Feb 2024

Paul

The hotel was very lovely. Centrally located for public transportation, walkability, and close to many desirable sites.

Leisure Partner

8/10

Excellent

31 Dec 2023

Massimiliana

A little outdated,parking is a hassle if the hotel doesn't have any space available. Area around is not the greatest

Leisure Family

10/10

Exceptional

25 Dec 2023

Celine

I just love this hotel. It’s so elegant and the service is top notch.

Self

8/10

Excellent

14 Dec 2023

Stanley

Conveniently located

Conveniently located

Partner

8/10

Excellent

26 Nov 2023

Marie-Pierre

Easy to get to and from the airport. Perfect location to go to the Christmas Market. Good restaurants around the area

Leisure Family_with_children

10/10

Exceptional

20 Nov 2023

Richard

Great hotel in a nicely refurbished building right next to the station

Business Self

10/10

Exceptional

04 Nov 2023

Pedro

Very nice property, rooms and excellent service by the staff. Very near to public transport which you can easily take walking distances.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jul 2023

Joseph

Great stay. Short walk to rue Victor Hugo. And 15 min walk to old town. Rooms were great

8/10

Excellent

10 Jul 2023

Bob

Good short stay

2/10

Poor

07 Jul 2023

ramin

The Mercure hotel was located at a very weird area. The hotel check in was terrible staff were very disappointing and didn’t help at all. The elevator was very small and did not fit more than 2 people. There was also only one elevator which for a hotel that big was ridiculous. The service and staff overall were terrible. This was a very disappointing experience.

Business_and_leisure Family

10/10

Exceptional

22 Jun 2023

Daniel

An elegant hotel in a convenient location for walking and nearby transportation. We enjoyed our room and the hotel restaurant. Breakfast buffet is excellent!

Leisure Family

10/10

Exceptional

24 Apr 2023

Janet D

It was all nice

Leisure Self

8/10

Excellent

17 Apr 2023

Margaret

The staff were polite and friendly, our room was super and, as my husband loves trains, was ideally situated overlooking the station. Lovely and quiet plus within easy walking distance to town.

Leisure Partner

6/10

Pleasant

06 Dec 2022

Karine

Belle chambre propre
Bel endroit
Bien mangé
Par contre laisse un peu désiré au niveau du service

Business

2/10

Poor

21 Nov 2022

Peter

The hotel is attractive, but the service is terrible. The safe did not work and the staff never helped to fix it. The cleaning staff never removed dirty plates and coffee cups. Very little cleaning done. The bar service was slow. 45 minutes just to make an order. The hotel is encircled by a train station and homeless tent city.

Leisure Family

8/10

Excellent

04 Oct 2022

Jeff

Great location, but the can be confusing to navigate, and the hotel entrance is not obvious. The room was quite comfortable, bright, quiet (particularly for being next to a train station) and pleasant. Staff were extremely nice, and the restaurant was very good. However there were some puzzling service issues with delivering our dishes. It did not diminish at all from the overall great experience. Would definitely stay again.

Leisure Family

10/10

Exceptional

15 Jun 2022

Sharon

Wonderful stay

Extremely helpful front desk
Excellent location
Be sure to have breakfast in hotel

Partner

6/10

Pleasant

05 Jun 2022

Michael

Nothing personal about this hotel.

The hotel is quite difficult to access via car if your not local. The off-site parking is not great as you have to walk through a area which had lots of homeless people.
At breakfast the items did not get refreshed very quickly.
No milk, no bacon then no cutlery on the table for cearels or tea spoon.
Whilst we thought the city was great, we will not be using the this hotel.

Partner

10/10

Exceptional

01 Jun 2022

Rita

Hotel is very good, charming and well serviced. It is a little out of the way for a woman travelling on her own and who wants fro dine in the city centre at night. However the dinners in the hotel were excellent.

Leisure Self

10/10

Exceptional

16 May 2022

Lacy

The atmosphere and location in Lyon

Business Self

10/10

Exceptional

09 Jan 2022

Xavier

excellent one night stay

great hotel, very comfortable and great staff poeple

Friends_and_family Family

10/10

Exceptional

15 Dec 2021

Verified traveler

A lovely stay in a beautiful hotel

We really did enjoy the hotel and the town. The staff was very kind and helpful and the hotel clean and well appointed. It was a bit of a walk from the Old Town but, the Christmas Market was right there and we didn't mind strolling through it and the pedestrian shopping area on the way to the old center.

Partner

10/10

Exceptional

24 Oct 2021

Verified traveler

Art Nouveau Downtown Lyon, good food!

Great \"art nouveau\" hotel . Convenient location. Very good food if you go for the dinner included bungle.

Business

10/10

Exceptional

18 Oct 2021

Trong Luu