Name: Sofitel Lyon Bellecour
Address: Quai Docteur Gailleton, 20, Lyon, 69002, FR

10/10

Exceptional

23 Jul 2026

Dennis

The room was large and clean. Location is just OK, a good walk to restaurants and farther to shopping. Located on the river. Not close to the train station.

8/10

Excellent

19 Jul 2026

Brian

The staff were excellent. For a top dollar hotel it lacked that bit of luxury. Was a little disappointed to be allocated a room on the first floor as it didn't have the view the higher floors had.

Partner

10/10

Exceptional

28 Jun 2026

Mary E

Excellent breakfast and staff.

Partner

10/10

Exceptional

16 Jun 2026

Hein

Excellent location to all major attractions. If you want to forego the hotel breakfast there's plenty of breakfast options within a short walking distance

Partner

10/10

Exceptional

26 May 2026

Ajit

Very good experience

Partner

10/10

Exceptional

23 May 2026

Jesse

Great place to stay in Lyon for close access (walking distance) to river cruise embarkation

Partner

10/10

Exceptional

13 May 2026

Louis Frantz

Great breakfast menu with a panoramic view of the beautiful city of Lyon

Partner

10/10

Exceptional

06 May 2026

Debra

Great location. Friendly professional staff.

Partner

4/10

Poor

03 May 2026

Amir

Great customer service and staff. Great location! But terrible rooms ! No air conditioner! Bathroom flashing didn’t work! King bed room , was super small even for 1 person !!! Didn’t have Iron . Not clean! Breakfast was terrible! They charges €34 for each person but for nothing. ! No variety!!!! Even basic!!!

Partner

10/10

Exceptional

03 May 2026

Sara

Excellent location, beautiful views from the room, overlooking the river.

Friends

10/10

Exceptional

02 May 2026

Laurie

Great location, wonderful staff.

Family

10/10

Exceptional

10 Apr 2026

Mary Lou

There is a problem with the shower, which floods the bathroom

Partner

10/10

Exceptional

09 Apr 2026

Maritza

Excellent attention by all staff and especially the concierge

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Grace

The hotel was clean and good value for a city but does not seem like a 5 star

10/10

Exceptional

16 Mar 2026

Aaron

The staff is what makes this hotel a great place to stay. Professional and friendly are the best descriptors for them.
The hotel also has a very good location. Don’t let the facade of the building put you off as this is a very nice place to stay while in Lyon.

Self

10/10

Exceptional

09 Feb 2026

Richard

Great full-service hotel in an outstanding location. Every staff person showed complete dedication to making my stay pleasant. Morning breakfast with view of the river was memorable. Facilities are not particularly new, but everything in the room was spotless and worked perfectly.

8/10

Excellent

05 Feb 2026

LINDA

Staff very helpful.

Business

6/10

Pleasant

02 Feb 2026

Timothy

Room was old and dated. Staff were friendly and helpful.

Leisure Self

10/10

Exceptional

29 Jan 2026

Aline

Clean and the staff is very helpful and professionl

Leisure Family

6/10

Pleasant

06 Jan 2026

Chris

The room was fine, but overpriced compared to other options in the area. Steam room was closed which was a big shame

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Pierre-Paul

Très agréable

Business

10/10

Exceptional

06 Nov 2025

Elaine

Room was very comfortable and clean. The bathroom was great size. The shower was huge. The staff was friendly and helpful.

The breakfast buffet was overpriced at euro 34.

Great views from dining area

Leisure Family

10/10

Exceptional

31 Oct 2025

Agustin

Great location, supporting staff

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Charles

We couldn’t make the shower work. The in room coffee was of poor quality. The room was cramped. No Netflix on TV.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Jeffery

Comfortable hotel with excellent restaurant near major tourist destinations in Lyon. Exceptionally helpful staff. Good value.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Tolu

Our four day stay in Sofitel was absolutely a lovely restful experience

The check in was seamless and perfect. The housekeeping five star. The overall experience was fantastic

I must specifically mention Frederic who went the extra mile to assist in getting a doctor’s appointment for my Aunty and Maya who was very helpful and both made the unexpected need for treatment sorted. The hotel is situated in a central position for ease of transportation and a daily walk by the river Rhone was an added bonus . Lots of places to eat and walking distance to the Place Bellcour a massive open space surrounded by local shops and the Metro for rides to other areas in Lyon.

This is a really nice hotel.

Leisure Family

4/10

Poor

19 Oct 2025

Lisa

Good location but that’s all
Room and hallways smelled funny, I could not sleep it was so noisy but noise was coming from inside hotel, thermostat did not work my room was set at 24 degrees

Leisure Self

10/10

Exceptional

23 Sep 2025

Frank

This is my favorite hotel in Lyon. I have stayed there half a dozen times. Can't beat the location on the river and easy access to dining. Also, as a dog owner, I love that there is a dog park half a block away and a large green space at the end of the same block.

The staff is always helpful and friendly.

No need to look further, this is THE place to stay in Lyon.

Leisure Pet

8/10

Excellent

21 Sep 2025

Paul

Great staff in a nice area.
It is still a 5-star hotel, but it is a bit dated, I would the hotel an entry level 5 star.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Francis

Great location

10/10

Exceptional

22 Aug 2025

Susan

Classic Lyon accommodation

Great location to walk to many areas of interest. The staff is amazing-so helpful and efficient.

Partner

8/10

Excellent

14 Aug 2025

Kim

Centrally located very comfortable hotel

Walk in shower would be preferred to shower over bath
Thank you for the minibar
Great location

Self

8/10

Excellent

26 Jul 2025

Puja

This is a pretty hotel in a great location. The carpeting and water closets could use an update. However, we would stay there again.

Leisure Family

6/10

Pleasant

22 Jul 2025

Ryan

A big pass

Definitely not a 5 start hotel. Old and tired. Stuck in the 70s and in need of a major renovation. Bathrooms smelled badly and it was just terrible.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

ROBERT

We were there in very hot weather and the airconditioning in the room and the rooftop restaurant were very good.
Our room facing the river with roadway in between was surprisingly quiet due to double windows.
Rooftop restaurant (Les 3 Domes) was very impressive with floor to ceiling glass and impressive views of the old city, the river, and the newer city. Mid-century deluxe decor.
Very good food and we enjoyed dinner there twice.
Location is excellent with the luxury Intercontinental hotel and \"Grand Dome\" complex 1 block away. The main pedestrian shopping zone is 2 blocks away and is great for people watching and shopping. Restaurants are all around the pedestrian zone offering a wide range of choices within walking distance.We were able to spend 3 nights there while only walking.
Parking isn't cheap (about Eu30 night) but the valet parking garage under the hotel is extremely convenient and safe.
In summary we would certainly stay in this hotel on our next vist. It offers a near perfect balance of convenience, quality, and value.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Daniel

Excellent location and service

We enjoyed our stay at the Sofitel. Not only was it an excellent location (in between the Rue Victor Hugo and Rue de la République and near Vieux Lyon), but the service was exceptional. The hotel is beautiful, clean, and well maintained. The icing on the cake was the turn down service. We would absolutely return!

Friends_and_family Family

8/10

Excellent

06 Jul 2025

William

Great location and staff. Room needs
to be updated. Bathroom tile and wooden trim needs attention.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Verified traveler

Kris

OLD Property

10/10

Exceptional

02 Jul 2025

Maxwell

Superb staff

Leisure Partner

10/10

Exceptional

14 Jun 2025

Jeffery

Beautiful hotel with an excellent breakfast and bar area.

Leisure Family

10/10

Exceptional

11 Jun 2025

Emily

This hotel was amazing. The staff went above and beyond for me amd my dog.

Self

8/10

Excellent

02 Jun 2025

Alberto

Good hotel. I recommend it.

Leisure Partner

2/10

Poor

19 May 2025

biplab

Not a 5 star property

Our room wasn’t ready at check-in time.
No one apologized for that.
We went up to their 8th floor bar for drinks. We waited almost half an hour, no on bother to take our order. So, we just left.

Partner

10/10

Exceptional

21 Apr 2025

SEAN

A nice older hotel; staff is friendly and helpful. Rooms are fine but rather outdated.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Karim

Clean and convenient

4/10

Poor

08 Apr 2025

Seyed

Major capex required

Leisure Friends

4/10

Poor

01 Apr 2025

Alexander

Dissapoing

10/10

Exceptional

23 Mar 2025

Joanna

Great stay for our family and convenient having 2 connecting rooms.

Leisure Family

6/10

Pleasant

17 Feb 2025

phillip

Adequate hotel

Room is outdated. No telephone charging outlets. Breakfast is good. Staff is very pleasant. Gym is good . Location is good . HVAC unit was broken. It was repaired the next day . Not a true five star hotel . Amenities not modern

Business

10/10

Exceptional

07 Feb 2025

nathalie

Excellent service des part des concierges

Leisure Family

10/10

Exceptional

05 Jan 2025

George

Excellent

8/10

Excellent

02 Jan 2025

SOFIA

Excelente ubicación, todos muy amables, lo unico es que la alfombra del cuarto estaba sucia, lo cual deberian revisar.

Leisure Family

8/10

Excellent

15 Dec 2024

Olesia

Cold floor in a bathroom

8/10

Excellent

20 Nov 2024

Scott Alfred

Amazing classy hotel but bar and restaurant closed on SUNDAY - small bar on ground floor open though, so all good in the end.

Business Self

10/10

Exceptional

16 Nov 2024

Tolga

Excellent location clean property with great amenities. The furniture in the rooms and lifts could do with updating

Leisure Friends

10/10

Exceptional

04 Nov 2024

James

We had just finished a river cruise and needed a hotel for 2 nights before flying home. We arrived around noon and were able to check in early. The location makes for easy walk to get around the old city of Lyon. So much to see and do in the area. Our double classic room (queen bed) was perfect for our needs. Hallways could use some updating. The 8th floor bar has spectular city/river night time views but is “tres” pricey.

Leisure Partner

10/10

Exceptional

01 Nov 2024

susan

The room felt very spacious after we stayed in Paris.

Leisure Partner

6/10

Pleasant

28 Oct 2024

Daniel

The a/c did not work properly, I had to open the window for cool air but couldn’t sleep well because of the noise outside. The toilet in the bathroom had almost no space to sit, the wall was 2 inches away from my knees

Leisure Family

10/10

Exceptional

27 Sep 2024

Joanne

Beautiful well-run classic hotel.
Excellent restaurant.

Business_and_leisure Partner

6/10

Pleasant

12 Sep 2024

SERAP

The hotel and room was very old need to change bed and furnutire in the room

Leisure Friends

8/10

Excellent

06 Sep 2024

Kenneth

Hotel well positioned for Bellecour area and old town. Ambience is good.
A reasonable buffet for breakfast. One day we had curdled milk and the water for tea was only warm not boiling.

Leisure Partner

6/10

Pleasant

03 Sep 2024

Margaret

Our small room was okay, but an arkward configuration where they fit a room into a corner of the building. The toilet space was cramped . Staff was nice. Dining room was nice. Breakfast was good, but not included.

Leisure Partner

6/10

Pleasant

31 Aug 2024

Hawra

More of an older hotel. Needs renovation. A bit moldy in the bathroom but the common areas were well kept. You’d expect the rooms to be the same but it wasn’t the case.

Leisure Self

10/10

Exceptional

28 Aug 2024

Richard

The hotel was convenient to Bellecour plaza and the old city. It was clean and well maintained. There was no pool.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Lucia Myongwon

The inside of the building is a bit outdated, but it is kept very clean. Staff are extremely helpful and polite. I loved the gym facility and steam sauna! The room was small, but it had everything I needed to stay for 4 days. The hotel location is superb, especially if you enjoy walking. 10/10, I would come back!

Friends_and_family Friends

8/10

Excellent

25 Aug 2024

Paul

Helpful staff.

Leisure Family

10/10

Exceptional

22 Aug 2024

Verified traveler

Excellent hotel and staff. We will definitely stay again.

Partner

10/10

Exceptional

10 Aug 2024

Haydee

Loved the location, breakfast, room was great

Friends_and_family Family

4/10

Poor

05 Aug 2024

Alain

I booked for 2 bed, only got a king size one, 24 hours room service but there was no more food, rooms furniture and setup is like they are still living in the 70', very poor for a Sofitel in France!

10/10

Exceptional

29 Jul 2024

Emily

Very nice decor in the hotel and staff was very friendly and professional. Conveniently located close to Bellcour plaza with lots of restaurants close by.

Area right next to the hotel was not as well lit as the rest of town so it was a little iffy, but overall no negative interactions.

Business_and_leisure Family

6/10

Pleasant

20 Jul 2024

Anthony

I expected better bathrooms for a Sofitel. It looked like a Motel 6.

10/10

Exceptional

05 Jul 2024

ANNA

This was the prefect stop to rest for our long France trip. The hotel was way fancier than what we expected. Perfect location! It also had a parking garage which was needed for our trip.

Partner

8/10

Excellent

26 Jun 2024

Samantha

It was just a nice hotel, not much more to mention than that.

Leisure Self

10/10

Exceptional

23 Jun 2024

Maryann

Location was perfect for an overnight stay before a cruise. Beds were extremely comfortable. Rooms could use an update which they are working on. Would stay again.

10/10

Exceptional

22 Jun 2024

Keith

Very nice hotel. Good location. Quiet. Friendly staff.

Leisure Family

10/10

Exceptional

20 Jun 2024

Scott

Staff at the hotel were extremely helpful and polite. Their fluency in English made up for what I did to their language. The breakfast buffet was also really well done. Very comfortable room with a great view!

Leisure Family

10/10

Exceptional

07 Jun 2024

alyssa

Great place

Leisure Family

8/10

Excellent

28 May 2024

Richard

Liked the property generally. The staff was very nice, made good recommendations. The air conditioning was not working well, which made it uncomfortable in the room. Also, there were a minimum of electrical outlets, which made it somewhat difficult to keep things charged. Finally, The shower design was poor.

Leisure Partner

8/10

Excellent

27 May 2024

Stephen

Great helpful service. 1970’s dated feel to rooms, they could do with make over, but clean and well maintained. comfortable bed.

Leisure Partner

10/10

Exceptional

21 May 2024

Edward

2 nite stay.

Booked river view room. Room large,bathroom huge walk in shower,bed king and comfortable.
Ac was built in by window, im not sure how effective it might be in summer. One comfy chair one no so much, 2 would have better.
Fridge with free nibbles and softies.
Nice central position in city.

Partner

8/10

Excellent

18 May 2024

Mark

Faded rose. The property shows wear on every surface. We had the largest suite whixh was huge. The bedding and linens were excellent. Every surface was scratched.nthe carpets were worn and the bathroom(s) tiles were outmoded and cracked. The tvs were small with no connectivity.
The spa was underwhelming with a decent steam room and a walking shower that was not impressive. Gym was decent.
Did not try the restaurant but no way does this currently deserve the 5 starsnit got decades ago. Staff was quite nice and helpful.

Leisure Partner

10/10

Exceptional

18 May 2024

David

Very helpful staff. Great location.

Leisure Family

10/10

Exceptional

14 May 2024

Osama

Loved the stay here. Would definitely visit again

Leisure Friends

10/10

Exceptional

10 May 2024

Mark

Stayed just one night. Room was nicer and bigger than expected. Good location on the river and close to the metro. Bell service during arrival and departure was excellent. Breakfast was very good but a bit expensive compared to other properties or options.

Leisure Partner

6/10

Pleasant

13 Apr 2024

Nicolas

Hôtel bien situé pour une visite à Lyon mais un peu défraîchi côté décoration. Il gagnerait à être rénové pour se mettre au goût du jour... Les chambres sont confortables mais petites, sans espaces pour les bagages quand on vient de l'international. Le gym est minuscule et mal équipé. Sinon, le personnel est très courtois.

Friends_and_family Family

10/10

Exceptional

09 Mar 2024

Josh

The staff went above and beyond to help us on our vacation. The beds were very comfortable. The room was clean. The bathroom was spacious and the shower was great!

Leisure Partner

10/10

Exceptional

16 Dec 2023

Richard

Almost perfect hotel in perfect location!

Really recommend this hotel. Perfect location in Lyon, Valet parking (€30/night). Lovely lobby and entrance, meeting 5 star expectations. Very friendly, capable and professional staff too! Location was as good as we could expect. Overall, we really enjoyed our stay, with clean and comfortable rooms. Our only constructive criticism would be that the rooms feel a little tired (4 star standard) but it is obvious that Sofitel plan to address this, based on the incredible refurbished lobby. Furthermore, complimentary minibar (water, soft drinks and nuts) more than made-up for this. I will stay here again on our next trip to Lyon.

Friends_and_family Family

10/10

Exceptional

15 Nov 2023

Denise

Great location!

Leisure Friends

10/10

Exceptional

20 Oct 2023

Wendy

Well located and comfortable. Helpful concierge made several reservations for us

Leisure Friends

10/10

Exceptional

17 Oct 2023

Ivan

Superb service throughout our stay. Thank you.

Business

10/10

Exceptional

09 Oct 2023

David

Lovely position with view over the river. Staff were very helpful. Light bar drinks and service impeccable. Breakfast on Floor 8 super

Business

10/10

Exceptional

07 Oct 2023

Luke

Great stay!

Leisure Self

6/10

Pleasant

03 Oct 2023

Shahryar

The property is in severe need of an upgrade, cabinets, bath, furnishings are from 40 to 50 years ago... views are nice but don't overcome these issues

10/10

Exceptional

01 Oct 2023

Juliana

I’m glad Expedia has some good hotels on their website. This is one of them. Sofitel is in Belecour area which has a metro closed & one can get to the heart of old town- or you can walk crossing the Pont de Bonaparte over the river La Soane. The hotel could do with some updated carpets in the corridor which are worn out & shabby— which gives one a bad impression of what is to come. However the rest of the hotel is well maintained & clean. The breakfast room as a great view. The convenience to the old town is the best thing about this hotel.

Leisure Partner

6/10

Pleasant

29 Sep 2023

Vanessa

Rooms are spacious, bed comfortable but the property is old and tired- service was hit and miss - air conditioning had to be fix (sweated the first night), then had to request 3 times for the removal of someone’s clothing from our room (the repairman’s perhaps) and also found the toilet seat up (did he use our bathroom?). Had to ask at reception for toilet paper as housekeeping forgot to refill.

Certain areas of excellent service- the man who checked me at the front desk staff, concierge and person at downstairs bar.

Excellent central location for visiting rest of Lyon and walkable to Bellacour station.

Leisure Partner

8/10

Excellent

25 Sep 2023

graham

3 nights in Lyon

Good three night stay. Carpets in bedroom were badly stained and should be replaced. Attention in breakfast room could be improved.

Partner

10/10

Exceptional

20 Sep 2023

Alan

RWC 2023 extended stay

Wonderful hotel, stunning restaurant on 8th floor. Junior suite was spacious with a very very comfortable bed. Bathroom/shower looking slightly small and dated compared to some, but water pressure was great.

Partner

10/10

Exceptional

18 Sep 2023

Eleanor

Rooms are beautiful, bed extremely comfortable. Spa service a nice addition and staff extremely accommodating

Leisure Friends

10/10

Exceptional

17 Sep 2023

dacio

The outside terrace are not clean. And at the bar upstairs you have to reserved as people come from outside, as a hotel guest you don’t find a table and they let you know that they have a waiting list.

Leisure Partner

10/10

Exceptional

06 Sep 2023

Gwendolyn

City of frescoes

Great location with access to multiple modes of transportation around the city! Walkable to Vielle Lyon. And I love the free mini bar!

Self