Name: Best Western Hotel du Pont Wilson
Address: 6 Rue Mazenod, 6, Lyon, 00000, FR

10/10

Exceptional

01 Aug 2026

Hélène

Très bien situé, propre, personnel serviable.

10/10

Exceptional

19 Jul 2026

Brian

We arrived early to avoid the forecast storm (which didn't materialise) Staff were excellent and got us a room before the check in time. Staff also helped us get our boarding passes printed and gave excellent advice on where to go in Lyon

Partner

8/10

Excellent

03 Jul 2026

Éric

Le personnel était bien
L'hotel était bien
La chambre était petite mais OK
L'ascenceur était en panne (nous avons été averti un peu d'avance) mais notre chambre était au 2e et nous avons du monter nos valises dans un escalier exigue en colimacon - Un dédommagement ou une gratuité aurait été bienvenue

Partner

10/10

Exceptional

22 Jun 2026

William

Nice hotel. Good location to restaurants and tours. Staff very friendly and helpful. The lift was not working but staff helped carry luggage up the stairs. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Peter

Very helpful staff and well located hotel

Partner

10/10

Exceptional

19 Jun 2026

Sylvia

This hotel was great. Perfect location as it is a block away from the river. Many stores and restaurants near by. B

The staff could not have been nicer, our room was very clean and very roomy.

Definitely would recommend staying at this hotel.

Partner

6/10

Pleasant

12 May 2026

Denis

The location is in a district that has no restaurants open on Mondays. All the restaurants and pubs were closed for a five block radius. I would not stay there on Mondays.

If there are 2 of make sure to request an extra towel because the hotel only supplies 1 per room.

Partner

10/10

Exceptional

15 Apr 2026

L Lee

The staff was very friendly and spoke very good English to me. The room was roomy with a wonderful view of rooftops. My room was clean and very comfortable.

10/10

Exceptional

08 Apr 2026

Roy

Excellent location for visiting Lyon. Staff very friendly and accommodating rooms, clean and well appointed you very much. Enjoyed our stay.

10/10

Exceptional

13 Mar 2026

Emma

This is such a small hidden gem and I’m glad I booked here. It is super close to both the T2 tram (a quick ride from Gare de Lyon Part Dieu station, for rail and air connections), and a bridge over to Bellecour. Victor and the rest of the desk staff were so lovely- he even upgraded me to a room with a fantastic view when he learned I was on a birthday trip. Quiet and cozy but also super useful for exploring the city.

Self

8/10

Excellent

06 Mar 2026

Anson

clean room, the building itself is a bit outdated. staff friendly.

Partner

8/10

Excellent

11 Feb 2026

Izik

Yes

Self

10/10

Exceptional

22 Jan 2026

Emma

Clean room, nice deco and friendly staff

Leisure Partner

8/10

Excellent

28 Dec 2025

Whitney

good variety of breakfast items. The breakfast staff was extremely welcoming and nice. Would recommend the breakfast if getting an early start to the day

8/10

Excellent

26 Oct 2025

jeff

Clean room great location

Business

10/10

Exceptional

06 Oct 2025

Owen

The room was spacious, well-equipped and had lovely large windows. There are many good restaurants in the area, but make sure to make reservationsnin advance!

6/10

Pleasant

23 Sep 2025

Georgia

The receptionist who welcomed us was really kind but the following morning I walked the dog and when I returned I had to use a code to get in,which I was not made aware, buzzed three times and the female receptionist was at the desk ignoring the buzzer. The room was ok, bathroom looked a bit dirty. The location was close to the river and really enjoyed the walk with the dog

Leisure Partner

10/10

Exceptional

18 Sep 2025

John

Hotel staff was very friendly and helpful. The hotel is located close to the river and not far from Old Lyon. The room was nice and the amenities were good: The bed was comfortable and the shower was great.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Loredana

We got attacked not far from the hotel, plus i seen a lot of window broken glass în the floor.

8/10

Excellent

07 Aug 2025

David

Centrally located in the down town area . Everything was in a walkable distance. We enjoyed our stay here

Leisure Family

4/10

Poor

23 Jul 2025

Angela

They did not offered parking!

Family

10/10

Exceptional

05 Jul 2025

David

Excellent

Stayed for five nights for a conference and had a very positive experience. Room was clean and comfortable, breakfast generous and delicious, and personnel friendly and professional. Highly recommended.

Business

10/10

Exceptional

03 Jul 2025

Boris

Wonderful Stay – Special Thanks to Lukas!

We had a fantastic stay at this hotel! The location was perfect, and everything was spotlessly clean. But what truly made our experience unforgettable was Lukas.
Lukas is an exceptional hotel staff member kind, attentive, and genuinely caring. He went above and beyond to make our stay as memorable as possible. He recommended a charming, authentic local restaurant where we had one of the best meals of our trip. He even checked the weather forecast for us and offered us an umbrella before we headed out such a thoughtful gesture!
Lukas is a true gem, and we’re so grateful for his help and hospitality. Thank you for making our trip so special!

Leisure Partner

10/10

Exceptional

20 Jun 2025

Glenna

David was excellent when checking us in. He was helpful with the car parking and other questions. The last morning of our stay we discovered that the elevator was out of service. He quickly and graciously helped us with heavy bags in spite of everything going on.
Great location.

Leisure Partner

8/10

Excellent

16 Oct 2024

Nizar

Nice convenient location, clean, comfortable bed, great shower water pressure.

10/10

Exceptional

28 Sep 2024

Nancy

Great hotel with a wonderful upgrade. Very convenient, great bed and linens and great shower. This was at the end of a cycling trip and they helped us with our bikes and arranging a hotel to the airport that would fit our boxed bikes. Close to old town and many restaurants.

Leisure Partner

10/10

Exceptional

14 Aug 2024

Ronny

Unexpectedly nice. Great location and very friendly staff.

Leisure Partner

6/10

Pleasant

11 Aug 2024

Aaron

The staff were very friendly and the hotel is very modern and clean. The shower was clogged when I first arrived and the air conditioning wasn’t working properly. They said they would have their technician look at it but it never cooled the room down properly. After sweating in bed for hours unable to sleep I finally went downstairs and they provided me with a fan. I specifically chose this hotel because it had air conditioning. As I was leaving I found that the air conditioning unit had been leaking water all over the floor. For the price I paid to stay there for 3 nights I feel pretty taken advantage of to say the least.

Leisure Self

10/10

Exceptional

30 Jul 2024

Angela

Practically perfect in every way

The trip was great! Very convenient. Great location and lovely environment.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2024

Fayez

Central and clean

Leisure Family

8/10

Excellent

01 Jul 2024

Judy

Needs a few small changes

A few small changes would make a better stay. There is no soap except what is attached in the shower for multi-purpose hair care. The shower floor was so slick when wet that we used a hand towel on the floor to prevent an accident. There is no safety bar in the shower. No Netflix.

Partner

10/10

Exceptional

25 Jun 2024

Lynn

The hotel was in a great location so we could walk everywhere, and the staff was so friendly and helpful. The bed was the most comfortable ever, so we were well-rested.

Leisure Family

8/10

Excellent

15 Jun 2024

Emily

Very welcoming and friendly staff. Familiar with the local area including the events and cuisine

Friends_and_family Friends

6/10

Pleasant

11 Jun 2024

SOHEIL

It is summer already…

no air conditioning in second week of June… because summer “officially” hasn’t started???!!! had to leave the windows open and the street noise made it impossible to get a descent rest. Dissapointing.

Partner

10/10

Exceptional

15 May 2024

Verified traveler

look no further and stay with best western!

Location is good, close to river and walking distance to good restaurants. Room was clean and spacious, shower was hot and strong enough. Staff were professional and friendly, I had left my wallet behind after I checked out and the staff assisted me swiftly and were very helpful and professional. I will definitely recommend them to everyone.

Friends_and_family Friends

2/10

Poor

25 Mar 2024

Mandy

Booked this hotel due to it having parking so read the small print on the last page of terms.
It was 26 degrees but as it was “winter” the air con wasn’t switched on and only did hot air. I was told to leave the window open in a busy town.
We had no sleep as it was boiling.
The breakfast was good and the lady that served us was brilliant

Partner

10/10

Exceptional

08 Feb 2024

Graham

Hotel very nice, a little dated but clean and comfortable. Would stay again

Business

10/10

Exceptional

20 Oct 2023

Timothy

The facilities were nice and the staff were exceptionally nice and helpful. Breakfast was overpriced so we didn't eat there.

Leisure Partner

6/10

Pleasant

13 Oct 2023

Verified traveler

Great reception and location but very dated.

This is a tiny hotel (few rooms) that makes a v-corner. It is well situated, 1 block away from the river and in a fairly quiet area. This is good because the walls and windows are fairly thin and you can easily hear what your neighbours are saying. My room was just outside the slow elevator so I was worried but the bathroom was closed off with a vestibule and no noise carried from my front door. The bed was comfortable and all required was there. However, everything in the room was old (not dated but well used). Holes in the curtain and bed cover, sheets with fuzz, etc. While all smelled clean, there were hairs in the shower and in the bed. Long story, I did not expect this from a BW at this price range. I would not stay here again nor would I recommend it. The reception staff were excellent, it was well located, and all seemed clean are the only positive comments I can make.

Self

8/10

Excellent

04 Sep 2023

Sarah

The view from our window was something to be desired. But it was for only one night so no big deal.

Leisure Partner

10/10

Exceptional

22 Aug 2023

mario

The staff at the hotel were friendly and welcoming. Good location very close to city center

Leisure Partner

8/10

Excellent

10 Aug 2023

Paul

Nice place

Leisure Self

8/10

Excellent

04 Aug 2023

Michael

Great base point for exploring Lyon as it near the Tram 1 at Liberté, Metro D at Guillotière Gabriel Péri, and various bus lines. It is also very walkable to neighboring districts. Breakfast is very basic and needs a little work - they need to do something about the flies near the buffet table. The reception and maid staff are five-star: very nice and will help you with anything. I would stay again.

Leisure Self

10/10

Exceptional

20 Jul 2023

Thure

Also excellent breakfast buffet.

Business Self

6/10

Pleasant

14 Jul 2023

Martin E

Everything was fine but the area immediately around the hotel was sketchy.

Leisure Partner

10/10

Exceptional

10 Jul 2023

Verified traveler

Great location and a very lovely hotel. Met all our expectations.

Partner

8/10

Excellent

05 Jul 2023

anthony

Pleasant experience

Enjoyed our stay - reception staff pleasant and helpful

Partner

10/10

Exceptional

30 Jun 2023

Peter

Great location and easy access to Tram stop. This hotel was clean and comfortable with good air conditioning meaning a cool room to sleep in. The decor was slightly tired, but the bathroom had been recently refitted.

Leisure Partner

8/10

Excellent

21 Jun 2023

Samantha

Pleasant stay

Amazing spot within the city, clean, and had just about everything I needed. Once the staff showed up at the front desk after 15 minutes (this is why I have service a lower score), they were very helpful and pleasant to speak with. My only suggestion would be for the staff to have a bell or some other way to notify them of a guest's arrival when the staff has to step away.

Partner

10/10

Exceptional

01 Jun 2023

Aneta

Great location. Close to everything.

Leisure Partner

10/10

Exceptional

28 May 2023

JAYA

Great property,walkable to other interesting areas including the river front

4/10

Poor

02 Feb 2023

Sam

Definitely not a refurbished hotel. Tired only one lift that took forever, no bar. Disappointing in general

Business Self

10/10

Exceptional

05 Dec 2022

Abdulelah

Wonderful staff

10/10

Exceptional

23 Nov 2022

Ahmet

Wonderfull experience

Wonderfull experience. Smiling staff.Very central location close to shopping districts. Excellent surrondings and walking alleys. Just 20 meters to river Rhone where they held food bazaar on saturday and sundays. Thank you for everything.

Partner

2/10

Poor

19 Oct 2022

Verified traveler

Dreadful stay

Old, uncomfortable hotel, hard to find in a bad, dirty part of town with graffitied walls all around. One elevator for seven floors of rooms. Everyone in our party complained about the hot rooms and sorry excuse for what is advertised as \"air conditioning\" (let alone \"four-star hotel\"). Mild temperatures (low twenties C/mid-seventies F) shouldn't mean that every room in the hotel turns into an oven. Fix your air conditioning! Worst night of sleep in years.

Business

10/10

Exceptional

12 Aug 2022

D

Great location

Clean tidy and really well located hotel close to the river and the heart of the city

Partner

10/10

Exceptional

19 Jul 2022

ANITA

Easy access to the river front and cafes. Convenient for overnight stay. Secure parking

Leisure Pet

10/10

Exceptional

30 Jun 2022

Sigrid

Hôtel was perfect except for the instant coffee in the rooms.

Leisure Self

8/10

Excellent

27 Jun 2022

Harriet

Great central location. Comfortable room with good clean bathroom. There is only one lift for seven floors and staff so one can wait for awhile during busy times. Good continental breakfast. Helpful smiley staff . Good value for money

Leisure Family

10/10

Exceptional

04 May 2022

Verified traveler

This hotel is in a quiet street but close to everything - the river, tram from station and plenty of food choices for all budgets. My room had a bar fridge and kettle which I appreciated. Highly recommended.

Leisure Self

10/10

Exceptional

22 Apr 2022

Catherine

Although a non-working elevator was a disappointment, the extra helpful morning and evening staff made for a pleasurable stay

Leisure Partner

8/10

Excellent

11 Apr 2022

William

good breakfast, comfortable room

Leisure Family

4/10

Poor

05 Feb 2022

Paul

Not what I expected

The ground floor is a building site - this was not made clear at the time time of booking which seems somewhat odd

8/10

Excellent

29 Nov 2021

Thomas

Good value hotel

Excellent location. Easy walking distance to most sights. Clean and comfortable rooms. Nice breakfast. Friendly and helpful staff.

Partner

8/10

Excellent

26 Nov 2021

Dmytro

Nice location

Business Self

10/10

Exceptional

12 Nov 2021

Eric

A room with a view

The hotel was excellent, with a great location and friendly staff. Liliana at the front desk was especially helpful. The room she put me in had a lovely view of the Basilica of Notre Dame de Fourvière.

Business

10/10

Exceptional

09 Nov 2021

Diane

Perfect Hotel for a City Break

A fabulous stay here. Great location, friendly staff who excelled in customer service. Lovely room, fab shower and really comfortable bed. Will definitely stay here again

Partner

8/10

Excellent

29 Oct 2021

BATUHAN

Nice location , very friendly staff , breakfast was more than enough…

Partner

8/10

Excellent

26 Oct 2021

Richard

Advise limited parking when booking.

Partner

10/10

Exceptional

29 Sep 2021

Kurin

Easy Check in

Business

8/10

Excellent

18 Sep 2021

elizabeth

We had a suite here as we were traveling for a longer period of time. Plenty of room. Hotel is convenient for access to Old Lyon, shopping and all the major sights. We walked everywhere.
Associates at the front desk were always helpful. Clean rooms, good breakfast, friendly staff.

Leisure Partner

8/10

Excellent

11 Oct 2020

Verified traveler

Nice location, quiet, good condition.

Self

8/10

Excellent

11 Oct 2020

Verified traveler

Close to the river-bank, quiet neighborhood, small but in good condition (recently renovated). Good price-value ratio.

Self

8/10

Excellent

11 Sep 2020

Jenna

Beautiful location

Unfortunately hotels.com does not mention you need to reserve the parking to access the free parking. Fortunately there was parking nearby that wasn’t expensive and friendly staff to direct me

Self

8/10

Excellent

17 Nov 2019

Steve

Was a place to sleep.Two things with issues were sink was not draining good & bathroom fan did not work.

Friends_and_family Partner

8/10

Excellent

17 Oct 2019

Cherie

Good location, but a bit noisy because of the wine bar nearby.

Leisure Self

10/10

Exceptional

11 Oct 2019

Mark

Good hotel in a good location.

Amazing location. Room (penthouse) with great views.
Breakfast was good with good choice for France. Downside breakfast area is quite crammed.
Parking also available ideally pre book it as space is rather limited.

Business

8/10

Excellent

22 Sep 2019

Robert

The hotel is going through some renovations, it starts with the elevator which looked awfull, covered with protection and duct tape all over it.
But... once you get into the room you quickly forget about it...
The room is freshly renovated, it is really comfortable, clean and have a great bed and sheeting.
Super quiet, spacious compare to regular european standard, had a great stay.
And the hotel is well located just close by the Rhone river and a few minutes walk to Lyon presqu’ile

Leisure Partner

10/10

Exceptional

17 Sep 2019

Verified traveler

The staff was so friendly and helpful, they were most definitely the highlight of stay here! The room was spacious and nicely laid out as well.

Leisure Self

8/10

Excellent

20 Aug 2019

Verified traveler

Central location, just one block from the Rhone. The property was under renovation.

Leisure Family

10/10

Exceptional

03 Aug 2019

AS

Clean and comfortable, convenient walk to riverfront

Leisure Family

6/10

Pleasant

09 Jul 2019

Verified traveler

Close to the river, but 10mins walk from metro station

Leisure Family

8/10

Excellent

08 Jul 2019

Verified traveler

Good value for clean quiet hotel in a very convenient and walkable location. Front desk staff was excellent.

Friends_and_family Family

10/10

Exceptional

06 May 2019

Verified traveler

Our room was lovely, very large, with two balconies and a wonderful view of Lyon. Everything was spotlessly clean and well furnished.

Leisure Partner

6/10

Pleasant

20 Apr 2019

Verified traveler

I like the breakfast formidable
I did not like my room very basic and some basic things missing

Business Partner

8/10

Excellent

04 Mar 2019

James

Suitable for short stay.

Suitable for short stay.
No problem with hotel or locality.
Would recommend.

10/10

Exceptional

18 Jan 2019

Nicole

A great stay!

Excellent hotel and a very good location. Public car parking very nearby. Would stay here agai

Partner

8/10

Excellent

25 Nov 2018

John

Good location and good service. I would recommend it.

8/10

Excellent

17 Nov 2018

Verified traveler

Great location friendly staff.

A lot of traffic noise at night. Air condoning was turned of, so windows had to stay open, which made the noise problem worse. Breakfast was over priced.

Friends_and_family Family

8/10

Excellent

06 Nov 2018

Ben

Great stay

Excellent stay. Comfortable, great location and friendly staff.

8/10

Excellent

30 Oct 2018

Mike

Very good location within walking distance to central and vieux Lyon. Relatively spacious rooms with well equipped bathrooms. Safe, mini refrigerator and coffee in the room. Iron available on demand. Older building and carpets, otherwise would be tops.

10/10

Exceptional

24 Oct 2018

Kathy

The hotel was very clean and comfortable . The location was a block off the river Rhône and perfect for walking through the old town . Fit all our needs .

6/10

Pleasant

19 Aug 2018

Cheng Hoo

location is good

ok

6/10

Pleasant

23 Jul 2018

abextra

OK for short stay but not the best end of town

Strict check-in policy disappointing; even at 10 minutes before 3.00pm we could not get the room key (not available til 3!!). Clearly rooms are available as people check out early, (they came to clean our room at 9.30am on our first day despite we were staying for 3 days and the check out time is not til11.00am anyway).
The location is close to the river, tram and metro but not in the best part of town - scruffy and noisy. Rooms were OK but somewhat tired; a refurbishment was starting as we were leaving so may improve; note the signs indicated refurbishment start on Monday but we could not get access to the lifts on Sunday as they had already started! In summary disappointing

8/10

Excellent

16 Jul 2018

Wendy

A Pleasant Stay at Hotel du Pont Wilson

The hotel staff were all really pleasant, especially David the receptionist who spoke perfect English. He was so helpful and asked us where we came from, which I explained to him. He seemed really pleased to help us with any questions and gave us good directions to a local restaurant. I probably wouldn't recommend this hotel to a friend or family member however because the beds were so hard and not very comfortable. I think if they could replace their beds then I would have given a 5/5 rating.

10/10

Exceptional

03 May 2018

lori

Very good location, for seeing the sites and from the train ( use the tram). Staff was very helpful.

Partner

10/10

Exceptional

27 Apr 2018

Judith

Picturesque

We enjoyed the scenic and assessable location and its many restaurants.

8/10

Excellent

28 Mar 2018

Jean-Marc

A great location close to city center

Great hotel close city center. Good service, friendly personel. WiFi could be improved since internet phone calls (voip) don't get through. Also some soundproofing would be welcomed

6/10

Pleasant

07 Feb 2018

Lolo

Good location, good sized-room

It was a good stay, it´s walking distance to major attractions, close to public transportation. I was really shocked when we go into the room and on ceiling close to the window it was full of mold and the room was smelling bad. As it was late at night, I only complained on the following day and they cleaned it, but for me it was unacceptable that in a 4 star hotel this would happen.

10/10

Exceptional

20 Nov 2017

Peter J

Outstanding Overall Experience

All the staff were just so incredibly friendly and helpful! And I mean everybody from front desk to the housekeeping.
The hotel location is perfect, a short 5 minute walk to all the beautiful shopping and so.much more.
The rates are very fair given you get a big super comfy bed and a relatively big room.
I would absolutely stay again and would recommend to anyone.
Lyon is beautiful by the way...
Thanks