Boscolo Lyon Hotel & Spa

France , Lyon
Lyon, 11 Quai Jules Courmont, 11
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100 reviews shown

10/10

Exceptional

22 Feb 2026

Robert

Loved the room. Very spacious. Suggestion to have wash clothes.

10/10

Exceptional

03 Feb 2026

Stacy

The front desk staff was very helpful and knowledgeable (Thanks Andrew) and happy to share where to go and what to see in Lyon. Our room had all the creature comforts and a fabulous shower. We used the spa facilities daily and loved the sauna. Will be back.

6/10

Pleasant

08 Jan 2026

Alan

Definitely more of a 4 star. Sewage smell in lobby. Skeleton staff. But the worst part is that the bed and pillows were as hard as a rock. Staff was nice and accommodating, but I did check out after one night.

10/10

Exceptional

08 Dec 2025

Mariana

Our first time visiting Lyon this was an excellent choice for lodging. Extremely friendly and professional service right from the check in, nice, spacious room with a view of the Rhône river, , separate toilet, shower and double sink, clean, eco-friendly toiletries, chic room decor. Breakfast was excellent, a large variety of dishes, fresh and delicious, good coffee and tea. A very good location, walking distance to a lot of places Lyon has to offer. Truly enjoyed staying at this property and highly recommend when visiting Lyon for all the excellent services they provide.

Partner

10/10

Exceptional

18 Nov 2025

Alan

Very clean, excellent staff, central location

10/10

Exceptional

15 Nov 2025

John

Nice, clean, well designed, great linens and pillows. Good food. Highly suggest.

Business Partner

10/10

Exceptional

04 Nov 2025

William

The staff and service is world class!!! One of the best hotel service experiences we’ve ever had! Our room was beautiful and the location of the property made it so easy for us to navigate the city. We would HIGHLY recommend the Boscolo to friends and family!

Leisure Partner

10/10

Exceptional

25 Oct 2025

Evelyn

Great stay and excellent location

We had a great experience overall. Loved the turn-down chocolates and enjoyed the facilities and staff was terrific.

Partner

8/10

Excellent

23 Sep 2025

Anna

The hotel was very conveniently located and had a great river view. The rooms are large and there was a good selection of channels for the English speaking clientele. The only complaint I have is that the bed was so hard that I had to ask for an extra duvet to sleep on and it was still really hard even with that padding.

Leisure Partner

10/10

Exceptional

12 Sep 2025

mark

Modern. Clean.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Snow

Our stay was fantastic! The front desk team, along with the rest of the staff, were exceptionally warm, attentive, and well-informed. The hotel’s location couldn’t have been better—ideal for exploring the main attractions on foot.

Partner

10/10

Exceptional

06 Sep 2025

MRS RHIAN L

Breakfast good but a wider variety of fruits and nuts would be good.

Partner

10/10

Exceptional

23 Aug 2025

HERIBERTO

Excelente hubicacion muy amables todo el personal muy amplio el cuarto , cerca de buenas areas.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Serhii

We have been staying here for two nights and we were surprised that we also have 3 visits to the Spa. The cleaning staff were the best.

Leisure Family

10/10

Exceptional

17 Aug 2025

Angela

Charming

Charming spot right on the River. Beautiful decor, wonderful staff, and the spa is unbelievable. Definitely worth staying here. Super convenient location.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Alicia

We traveled all around Europe in this hotel was our favorite. Right on the river, amazing. 10 out of 10.

Leisure Family

10/10

Exceptional

17 Jul 2025

Heidi

We arrived late, but were pleasantly surprised by our accommodations. The rooms with river-facing balconies are absolutely worth it. The spa and pool were a lovely bonus—wish we had more time to enjoy them. We’ll definitely be back on our next trip to Lyon.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Christopher

One night unexpected stay — outstanding place with great service

6/10

Pleasant

07 Jul 2025

Chris

The property and staff are nice and the location is good. The restaurant is terrible. I got food poisoning from my meal there simply atrocious.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Christiaan

Splendid

Business_and_leisure

10/10

Exceptional

30 Jun 2025

Sandra

The front desk was fantastic. They arranged transport to the train in Lyon. We were on our way to the Boscolo property in Nice and pick up transportation there was also arranged. Wonderful dinner recommendations as we wanted authentic Lyonnaise food. Highly recommend.

Leisure Family

10/10

Exceptional

29 Jun 2025

Stanton

It was a nice, quiet, elegant hotel

10/10

Exceptional

27 Jun 2025

Abdullah

Leisure Family

10/10

Exceptional

26 Jun 2025

Robert

Great location and top property

10/10

Exceptional

22 Jun 2025

Steven

Wonderful spacious room with central AC, shower was wide and generous with outstanding water pressure and the bathroom has a toilet that flushes like a jet.
Breakfast was amazing, including the usual French offerings with an Italian flair.
Very pleased with the staff as well, helpful and attentive.
Until next time!

Leisure Partner

10/10

Exceptional

21 Jun 2025

Michael

Location,staff ,food !!!!!! Service was amazing . Staff super helpful. Can't have a better area to be in. Room was great with wonder amenities and housekeeping services. Would go back in a heart beat and just a general over all comment... what a great city

Leisure Partner

2/10

Poor

08 Jun 2025

Irina

Disappointing experience at a so-called 5-star hotel

While the hotel may look the part of a luxury establishment, my experience was far from five-star.

I accidentally left my cardigan in the room after check-out and contacted the hotel multiple times. Eventually, they said they had found it and asked me to pay 20 euros to send it to my next hotel in Cannes. What I received instead was a male hoodie and a badge belonging to another guest. My cardigan was never found or returned — so be careful with your belongings.

There were also several small but frustrating issues that should never happen in a 5-star hotel:
•When refilling the in-room coffee pods, instead of replacing the used regular ones, they just added extra decaf — ignoring what was actually used.
•Towel hangers were located outside the shower, forcing you to walk across the bathroom soaking wet to grab a towel.
•Staff were unresponsive, poorly coordinated, and showed little accountability — especially after their own mistakes.

These may seem like small details, but they reflect a larger problem: a lack of professionalism, attention to detail, and true hospitality. I’m giving this hotel 3 stars at best. It simply doesn’t meet the standards it claims to uphold

10/10

Exceptional

06 Jun 2025

Steven

Quiet. Great location.

10/10

Exceptional

31 May 2025

Gail

Clean, great location and lovely breakfast.

Leisure Partner

10/10

Exceptional

22 May 2025

Verified traveler

The staff was wonderful and helpful, the property was very nice and the spa was super clean and very enjoyable. Would stay again!

10/10

Exceptional

20 May 2025

Colette

Great location. Most comfortable bed and pillows added to luxurious feeling experience

Leisure Partner

10/10

Exceptional

17 May 2025

Sharon

loved the location and service

10/10

Exceptional

14 May 2025

Marc

Thank you for your welcome and your services. You made our stay a great experience

Leisure Partner

10/10

Exceptional

13 May 2025

William

Fabulous hotel. Staffare excellent. The manager so very helpful and very nice. The restaurant is excellent.

Leisure Partner

10/10

Exceptional

06 May 2025

farzin

Very friendly staff. Extremely clean property. my room was very large and very clean.
Will definitely stay here again, but I’m in the city

Leisure Self

8/10

Excellent

27 Apr 2025

Carolyn

Lyon hotel

The hotel is lovely. The rooms are comfortable. The location is central and easy to get around.

Partner

6/10

Pleasant

24 Mar 2025

Nataliya

Rooms are spacious enough but not comfortable, especially bathtub. Nice location, walkable from almost any Lyonise site. Service is not attentive at all, just don’t care about yiur stay and comfort. Restaurant serves poor italian food for dinner, better seek for other options

Leisure Family

10/10

Exceptional

18 Mar 2025

Alexander

Had an amazing 5 night stay at the hotel. The interior is beautiful and clean. Our stay coincided with my girlfriend's 30th birthday and the staff went above and beyond to make the day special for her. The spa facilities are also great and the staff were very attentive and welcoming. The hotel is in an ideal location and great for shopping and proximity to restaurants. I can't recommend the hotel enough 10/10.

Leisure Partner

8/10

Excellent

28 Feb 2025

Jean-Francois

Great location, great spa.

Great location and why we picked the Boscolo. The spa was great, we enjoyed our treatment. But overall the hotel is a bit short of a 5 star despite what looked like a recent remodeling. Large salon under the central veranda does not have a bar. Drinks are served from the italian restaurant next door. With some greenery and more comfortable seats, this large and empty sitting area could be more enjoyable and even become a place where people like to gather in the evening. Instead, it's a bit like a hospital waiting area, and it smells like chlorine from the spa down below. As far as the bedroom is concerned, it is total silence thanks to a great sound proofing. But no smart TV / no apps and only french public/free channels. Not sure what they tried to do with the tablet called the SuitePad but it is pretty much useless. If you want to order anything, you are better off calling the reception. Not a bad hotel overall but it may be lacking a soul.

Partner

8/10

Excellent

02 Feb 2025

Maria

Very nice hotel with high standard and with a perfect location.

10/10

Exceptional

29 Jan 2025

Irene

Amazing hotel and restaurant in Lyon center

Exceptional quality hotel in the center of Lyon with easy walking to most attractions and necessities. Helpful staff and the most amazing restaurant.

Partner

10/10

Exceptional

26 Jan 2025

alain

Very nice 4 days stay overall

Business Partner

8/10

Excellent

06 Jan 2025

Ana

Great modern property walking distance from the main shopping area and the old city. Rooms are of great size, especially for European standards. Would definitely stay there again.

Leisure Partner

6/10

Pleasant

05 Jan 2025

Victor

In general, everything was fine. Only 2 things. I went down to the spa and there were a lot of people and noise. The room sometimes smelled bad.

Leisure Family

10/10

Exceptional

02 Jan 2025

Mordechai

Great stay, and fantastic service, we really loved Lyon the location of the hotel is great parking easy and a lot of shopping around, staff is wonderful

Business_and_leisure Family

6/10

Pleasant

25 Dec 2024

YANGSEOK

So-so

Partner

6/10

Pleasant

24 Dec 2024

Charles

Pricey disappointment

The room was spacious and comfortable, but a little loud from neighbors above and from street traffic. Breakfast was excellent, although service was chaotic, especially at peak times - we had to wait 15 minutes one morning to order coffee (no coffee makers available for guest use).

WiFi in our room was horrendous, worst in any hotel we’ve seen in all the years since hotels started providing WiFi. Connection might last 30 seconds, then service would cut out for several minutes. We asked about it three times, to no avail. WiFi was fine in the lobby, which tells me the problem is with the network repeaters near our room. Bottom line is, if good WiFi is important to you, pick another hotel.

Second problem was the “aperitivo italiano” by the hotel’s Italian restaurant. In Italy, aperitivo means that small bites are included in the price of a drink. I verified this with the desk staff before going. But at the bar, for 18 euros each we got a glass full of ice with a few sips of liquor, then were told that snacks were only available by order, at hefty prices. The elevator sign bragged about plates full of tapas, but that was a fiction. My advice: skip the ripoff - there are PLENTY of great bars, cafes and restaurants in Lyon.

Partner

10/10

Exceptional

23 Dec 2024

PING SIN JOYCE LYNN

The hotel team did all they could to ensure a nice and enjoyable stay for us. We stayed in the hotel almost two weeks and everything the hotel team did, was fantastic! We greatly enjoyed everything.

Leisure Family

10/10

Exceptional

15 Dec 2024

Faisal

Everything about this hotel was fantastic. Staff, rooms, location, service, everything. Highly recommended

Leisure Self

10/10

Exceptional

16 Nov 2024

Katie Jo Yee

Leisure Family

8/10

Excellent

07 Nov 2024

Ingrid

We liked Boscolo Hotel. It is a nice hotel and the room was nice. The location is good too. The staff are friendly and receptive at check in. But I wouldn’t say this is a five star hotel and we didn’t feel like we got exceptional service or anything. We sat in the big lounge for about 20 min and no body came to take our drink order so we left. So good location, nice rooms but not what I would call 5 star.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Todd J

Spacious room, nice little Juliette balcony, good spa in the basement. Sunday buffet brunch was a ripoff - €39 with the limits of one entree and one hot beverage, no mimosas and only 5 choices for an entree, one of which was a fried egg and bacon. But most everything is closed on Sunday, am for sure, so there aren't a lot of other options.

Leisure Partner

10/10

Exceptional

29 Oct 2024

Judge

Beautiful hotel in an excellent location close to restaurants, shopping and tourist attractions. Our room was very nice with a comfortable bed, 2 sets of French doors and a huge shower. The staff of this hotel were all very nice as well.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Jorge

Excellent staffing, very professional.

10/10

Exceptional

22 Oct 2024

Patricia

The staff was polite and courteous. This hotel is lovely, clean and very comfortable (especially the beds). We would stay here again.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Sema

So happy we chose this hotel. Sooo close to shopping and restaurants. Easy 10-15 min walk to Old Town. Staff are very helpful and attentive. Room was absolutely perfect-spacious, lots of room to walk around, shower and bathroom separate, beds very comfortable. Would definitely recommend to anyone visiying Lyon

Leisure Partner

8/10

Excellent

18 Oct 2024

Richard

Loved the room & its decor! Also loved that the toilet, vanity and shower are in separate areas! Nice that they had water infused with flavors but it wasn’t always there so we missed it when we came back thirsty in the evening.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Angelina

It deserves its 5 star rating

Leisure Friends

8/10

Excellent

13 Oct 2024

David

The pool and spa were excellent. Open 9am to 9pm we were able to use it each day. Overall, really nice property

Leisure Partner

6/10

Pleasant

29 Sep 2024

Verified traveler

Normally staying at Bosocolo is a pleasure. This time our room on the 6th floor was terrible. One tiny window, it was dark. Far too high a price for such a room.

8/10

Excellent

26 Sep 2024

Joanne

The only issue we had was with the bed configuration. We requested 2 beds at the time of our reservation and 3 days before I received a phone call in Italy to tell me that was not possible. The woman who called said she could not hear when I said that was not satisfactory and she hung up. Thank goodness for the concierge, Mathilde.

Leisure Friends

10/10

Exceptional

25 Sep 2024

Ann

The room was beautiful. The staff were gracious and very helpful. Excellent breakfast. Would come again

6/10

Pleasant

16 Sep 2024

Krista

We loved the location of this hotel since you could easily walk around the lovely town and it is right across from the river... so an excellent location. It felt very safe and is clearly a nice hotel. There was an interesting pool in the basement that was very serene as part of their spa. But otherwise I'm not sure I'd stay here again. It was a bit uptight and had an unusual decor in the rooms... Petite Prince on the closet, Naked statue photo on the wall and a gold lion head on the bathroom door. We also thought our \"balcony\" would be more usable, since we paid extra for it. But the street noise was too loud and the balcony size and large doors didn't quite allow it.

Leisure Family

10/10

Exceptional

25 Aug 2024

jeremy

Nice stay! The hotel is in a good location for walking to restaurants and shopping. There was noise from the road and on the weekend from late night drunk people. I would not recommend the hotel breakfast. Great views of the river. AC was helpful for the heat.

Partner

10/10

Exceptional

17 Aug 2024

Abigail

It was absolutely stunning

10/10

Exceptional

07 Aug 2024

Richard

The bartender at the bar in the evening was absolutely wonderful. His drinks were excellent. They were as good as some of the high end cocktail bars we've been to. He is very knowledgeable as well. It was a real treat. All of the staff was friendly. Our upgraded room large and lovely.

Leisure Family

10/10

Exceptional

06 Aug 2024

Reggie

The staff was very helpful and nice. The location was great and acccesable to everything.

10/10

Exceptional

02 Aug 2024

Victor

All was excellent.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Vesna

Gorgeous property with top rate staff and service. Perfectly located close to restaurants, monuments and shopping.

Leisure Family

10/10

Exceptional

12 Jul 2024

Lisa

drugs, lovely property in a very convenient area. The mass transit around is excellent close to all the main tourist attractions. The room was wonderful.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Ian

Loved the Grotto pool and free chocolates and bottle water distributed by staff.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Rachel

Wonderful hotel!!

Business Partner

10/10

Exceptional

08 Jul 2024

ELENA

Elegant and beautiful hotel. Very nice staff. Good restaurant downstairs

Family

10/10

Exceptional

07 Jul 2024

Lynette

Great

10/10

Exceptional

22 Jun 2024

Salim

Chic modern hotel situated st the heart of the old city of Lyon, perfect comfortable, Italian hotel.

Leisure Partner

10/10

Exceptional

08 Jun 2024

Chuong

First time in Lyon and we had a wonderful visit. Hotel is very nice and updated. Staff is very helpful despite our limited French skills. It’s on a busier road next to river and bridge but well insulated from any bothersome noises. Excellent for walking to restaurants and shops

Leisure Family

10/10

Exceptional

08 Jun 2024

Blake

Beautifully designed and decorated space. Only negative was the somewhat awkward format of the restaurant and bar area. They should make better use of the large and beautiful skylit lounge area as a bar or for breakfast

Leisure Partner

10/10

Exceptional

06 Jun 2024

Rebecca

Beautiful hotel. Newly remodeled in its entirety. Great staff and excellent restaurant.

Leisure Family

10/10

Exceptional

05 Jun 2024

Stephen

Great hotel well situated in Lyon.

Self

10/10

Exceptional

03 Jun 2024

Yvonne

We had a fantastic stay at this hotel. The room was very clean and there were lots of amenities that made our stay more comfortable. The staff were welcoming and knowledgeable– they even had a specific desk for information about the Taylor Swift concert :). It’s in an ideal location to get around Lyon and everything we wanted to do was within walking distance, but the public transportation is easy to reach too. Highly recommend.

Leisure Family

10/10

Exceptional

01 Jun 2024

Shayani

This is truly a 5 star experience. I loved the pool and sauna after the massage. It is close to many of the attractions and shopping areas. Loved it.

Leisure Partner

6/10

Pleasant

30 May 2024

Michael

Large suite. Oddities are spa and property unresponsive with problems with final bill

Leisure

8/10

Excellent

29 May 2024

SARAH

Great service and location in Lyon!

We enjoyed our stay at Hotel Boscolo though we didn’t view or use the spa or eat dinner in their restaurant D’Angelo.
The room was spacious and light (Executive River view) with a Lavazza coffee maker and kettle etc. Location-wise the hotel is in a great place to access all of Vieux Lyon easily - so many shops restaurants as well as historic and cultural sights.
In general the hotel seemed more Italian than French and that it lacked a comfortable French charm.
The breakfast was well worth the €30 - a lot of choice of cold and hot foods - and it left us well set up for the rest of the day!

Partner

10/10

Exceptional

06 May 2024

susan

Great location

Leisure Partner

10/10

Exceptional

28 Apr 2024

Claire W

Our room, the common areas, staff, and breakfast buffet all very nice. The odd location of lights around the bathroom was, however, annoying.

Leisure Partner

10/10

Exceptional

24 Apr 2024

Rachna

Everything was amazing !

Business_and_leisure

10/10

Exceptional

15 Apr 2024

David

Great hotel choice in the center of Lyon

Great hotel choice in the center of Lyon. Recently refurbished large rooms, great spa, fantastic location. Only point of improvement could be the speed of service at breakfast - the hotel seemed under-staffed and having coffee or bread to arrive 5-10 minutes after ordering it does spoil a bit the breakfast experience.

Friends_and_family Family

10/10

Exceptional

05 Apr 2024

Elisabeth

Excellent staff at every moment of service. Dinner, check in & out, breakfast and parking.
I would absolutely recommend this hotel.

10/10

Exceptional

30 Mar 2024

john

Amazing location
Beautiful room

10/10

Exceptional

28 Mar 2024

Jonathan

An amazing value for the money and staff extremely well trained and customers’ oriented.

Leisure Partner

8/10

Excellent

04 Mar 2024

Sophia

Beautiful hotel located in the heart of Lyon.

Leisure Friends

6/10

Pleasant

25 Feb 2024

Yves

Great hotel, lack of flexibility around stay.

Hotel staff made us feel awful for having booked with hotels.com instead of them directly. Awful. Awful. Showed complete lack of flexibility when we dealt with a major family illness and forced us to go that night .. we were only asking to postpone one night and they confirmed they had plenty of space. Told us they could have accommodated us if we had not used you, and outside agency.
Then made sure they told us we could reserve the spa only for an hour, a strict hour. Point. Absolutely awful, very stressful, made us feel bad, treatment on the phone by the agent entrusted with the front desk.
Then, when we arrived, great reception, great room, overpriced but solid bar, excellent spa.
Too bad the hotel staff made us feel like low life before we went.

Partner

6/10

Pleasant

18 Feb 2024

Quentin

The property itself is great, beautiful, pure. However the least you’d expect from a 5-star property is friendly, helpful and organised staff. We may have been unlucky but got disappointed with the tone at check-in to tell us we were early, the 10 min wait-time for breakfast when the place dis not look full at all, and 25min wait to get our car back after paying 40 euros for valet service. Staff was overwhelmed or just poorly organised. Regardless I’ll not come back to this one.

Leisure Partner

10/10

Exceptional

16 Jan 2024

Hristo

nice staff. Spacious room.

Business Self

6/10

Pleasant

04 Jan 2024

Verified traveler

Okay, not great.

Cleanliness not great, especially in terms of the spa. Had a free room upgrade if available with my Platinum status on Hotels.com. Instead they offered me to pay for an upgrade and did not offer me the free upgrade.

Partner

10/10

Exceptional

27 Dec 2023

MOIRA

Beautiful hotel in excellent location, easy walking distance to many different visitor areas. Had an executive room which was a large room with fabulous river views. Excellent breakfast, great quality produce. Did not have dinner in hotel only because so many other restaurant choices in Lyon. The spa is lovely, great to relax in after a busy day. Highly recommend.

Leisure Family

10/10

Exceptional

19 Dec 2023

Paolo Di

The staff was excellent front desk Diana
Restaurant /bar Julien, Fab et Adrien
Spa Clara

Business Partner

8/10

Excellent

15 Dec 2023

Serdar

This is a well-maintained clean hotel in an excellent location in Lyon. The design is a bit dated and ergonomics were missed... some examples: no hooks for towels, small closet in a relatively big room, etc. Five-star should not be about a bathrobe & slipper; this place could not come close to my expectations based on my other five-star experiences. It's a very nice and clean hotel with friendly staff; it's just not 5-star per my opinion.
One funny thing is that they kept sending me emails in French (only French) even when I had reserved through the US website and mentioned that I did not speak the language. Thanks chatGPT!

Leisure Family

10/10

Exceptional

02 Dec 2023

Nafisa

Very helpful staff

10/10

Exceptional

01 Dec 2023

Genevieve

Parfait

Tout etait parfait.