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Khaban Bacalar Hotel Boutique

Chetumal · Mexico

Regiã³n 15, Mz 1, Lt 217View location

8.8/10Excellent124 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort8.2/108.2
Condition8.8/108.8
Amenities9.0/109.0
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  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Khaban Bacalar Hotel Boutique

Located in the heart of the Bacalar lagoon, Khaban hotel boutique emerges with its singular escence. Surrounded by the lagoon and the gorgeous riviera maya jungle, it is an oasis where you can breath calm and where harmony with nature makes your stay something unique and pleasent.

With direct access to the lagoon, restaurant, parking and a variety of activities, it is your best opcion for your visit to Bacalar.

Read more about this hotelShow less

Located in Bacalar, Khaban Bacalar Hotel Boutique is on a lake, a 1-minute drive from Lake Bacalar and 13 minutes from Laguna Bacalar Ecological Park. This hotel is 7.2 mi (11.5 km) from Fort of San Felipe and 8.1 mi (13 km) from Municipal Spa of Bacalar.

Make yourself at home in one of the 13 air-conditioned rooms featuring minibars. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads. The front desk is staffed during limited hours.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 9:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Private host property Pets not allowed Service animals are allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 9:30 PM. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 010-047-007396/2025
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lake Bacalar 0.1 km / 0.1 mi
Polytechnic University of Bacalar 10.4 km / 6.4 mi
Laguna Bacalar Ecological Park 10.7 km / 6.7 mi
Ecopark Bacalar 11.1 km / 6.9 mi
Fort of San Felipe 11.5 km / 7.2 mi
Zócalo 12 km / 7.5 mi
Municipal Spa of Bacalar 13 km / 8.1 mi
Cenote Negro 13 km / 8.1 mi
Cenote Cocalitos 16.4 km / 10.2 mi
Cenote Azul 16.5 km / 10.2 mi
Cenote Esmeralda 17.4 km / 10.8 mi
Laguna Milagros 38.5 km / 23.9 mi
Chacchoben Ruins 39.6 km / 24.6 mi
Ichkabal 47.8 km / 29.7 mi
Palacio Municipal De Othon P. Blanco 49.1 km / 30.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 12
  • Number of floors (annexe): 2
  • Family rooms: 1
  • boutique hotel
  • Car park
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
Show 22 more facilities & services
  • Room serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Hotel safe
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Luggage room
  • Private pool
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Breakfast
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Minimum check-in age: 18
  • Canoeing
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE LAGOON VIEWSUITE • LAGOON VIEWSUI.VL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    SUITE LAGOON VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA WITH PRIVATE POOLVILLA • WITH PRIVATE POOLVIL.PP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    VILLA WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.PP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR GARDEN VIEWDOUBLE • SUPERIOR GARDEN VIEWDBL.GV-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    DOUBLE SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE GARDEN VIEWRoom • DELUXE GARDEN VIEWROO.DX-GV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    Room DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR GARDEN VIEWQUADRUPLE • SUPERIOR GARDEN VIEWQUA.GV-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    QUADRUPLE SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    DOUBLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LAKE VIEWQUADRUPLE • LAKE VIEWQUA.LK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    QUADRUPLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GARDEN VIEWDOUBLE • DELUXE GARDEN VIEWDBL.DX-GV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    DOUBLE DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA LUXURYVILLA • LUXURYVIL.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    VILLA LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Khaban Bacalar Hotel Boutique

    DOUBLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Khaban Bacalar Hotel Boutique

8.8
Excellent
124 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
8.8 /10
Amenities
9.0 /10
50 reviews shown
10/10
Exceptional
07 Jul 2026
Angel
Very nice and quiet hotel.
If you want peace, this is the place with no TV but excelent WiFi
Breakfast is included and it is more than complete and delicious.
Very good experience for me and my family.
All personnel is very kind and in the restaurant the service is awesome.
Friends_and_family Family
10/10
Exceptional
06 Jun 2026
Laura
Un lugar increible. Disconnected from the world and connected with nature
Family_with_children
10/10
Exceptional
30 May 2026
Anibal
This place is amazing! Excellent costumer service.
The restaurant has a good variety of food.

Definerly you need a car to go there. If you dont rent a car or have a car you should avoid it. Service taxi is around 20 dollars from downtown to the hotel and 20 dollars to go from the hotel to downtown.

If you want to disconnect and stay the whole time at the hotel then you will enjoy they have the necessary there.
Self
10/10
Exceptional
06 May 2026
Maricela
Beautiful location right on the water.
Family
10/10
Exceptional
21 Apr 2026
Manuel
Tutto benissimo
10/10
Exceptional
30 Mar 2026
Ishmail
10/10. The resort was amazing, very beautiful very peaceful and relaxing. The staff was very accommodating and attentive. I would recommend 10/10.
Partner
10/10
Exceptional
09 Mar 2026
chloe
We had a great time here. We enjoyed the wonderful, made-to-order breakfast each morning with great views. We took the kayaks out on the water. The pool was cool and refreshing. Our room had great a/c and a comfortable bed.
Family_with_children
8/10
Excellent
03 Mar 2026
Sarah
The hotel is remote, down a 2km dirt track road. This adds to the relaxation and \"switch off\" feeling. The property is right on the lagoon, so it is very beautiful and nice to be so close to the water. The kayaks are free to use. However, the hotel has only 1 restaurant and the menu is rather limited. Service was rather slow considering the place never had more than 4 tables for dinner service. Given that there are no other places to eat nearby and no hotel entertainment, evenings can feel a little slow. Our room was large and spacious with a large balcony. At times there was a bad smell coming from the sink, but other than that no complaints. I think this hotel is suited for maybe 2 nights, but we stayed for 4, which in hindsight felt too long.
Partner
10/10
Exceptional
03 Mar 2026
Helena
Perfekt
Friends_and_family Friends
2/10
Poor
25 Nov 2025
Margarita
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10/10
Exceptional
19 Nov 2025
Lucy
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
Leisure Friends
8/10
Excellent
05 Nov 2025
Ala
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Leisure Family
10/10
Exceptional
09 Sep 2025
Daniel
Magnificent place right off the Bacalar Lagoon. Staff and hotel was very accommodating and friendly. Would absolutely recommend this place.
Leisure Family
10/10
Exceptional
05 Jun 2025
Sonia
Limited on the food
The outside of the property was not to clean to many leaves
10/10
Exceptional
13 May 2025
Katia
Everything was great! Location, food, rooms, service
6/10
Pleasant
11 Feb 2025
Alberto
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
2/10
Poor
07 Feb 2025
Carlos

Horrible! Don’t stay here!

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Partner
10/10
Exceptional
25 Jan 2025
oscar
Nice resort, i will be back again. Calm & relax
Leisure Friends
6/10
Pleasant
02 Jan 2025
Judith
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
Leisure Family
10/10
Exceptional
29 Sep 2024
odaly
Everything was excellent and clean staff were friendly and helpful.
Leisure Family
10/10
Exceptional
17 Sep 2024
Verified traveler

Muy bonita experiencia

Todo muy bonito y excelente servicio !
Friends_and_family Family
10/10
Exceptional
16 Aug 2024
Michael

Stay here for sure!!

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Friends_and_family Friends
10/10
Exceptional
07 Aug 2024
Yossie
Place was quiet and peaceful
Leisure Friends
10/10
Exceptional
03 Jun 2024
Ricardo A

Great experience

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Friends_and_family Family
8/10
Excellent
08 May 2024
Yasmin
View was beautiful
Leisure Partner
6/10
Pleasant
12 Nov 2023
Juan
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Leisure Family
10/10
Exceptional
01 Oct 2023
Sandra
Nice place to stay quite, beautiful view to lake, staff friendly .
10/10
Exceptional
06 Jul 2023
Jennifer
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Leisure Family
2/10
Poor
23 Jun 2023
Rafaela
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10/10
Exceptional
09 Apr 2023
Lucia

Stunning property

Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum.

I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Friends_and_family Family
10/10
Exceptional
15 Nov 2022
Roberto
Me gustó las instalaciones, la tranquilidad y ambiente que se vive aquí.
Leisure Family
6/10
Pleasant
09 Jul 2026
Jorge Alberto
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar:
1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse.
2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia.
Le doy 3/5 estrellas a mi estancia.
Family
10/10
Exceptional
05 Jul 2026
Arianna
Excelente opción
Friends
10/10
Exceptional
29 Jun 2026
Rebecca Camila Gonzalez Montes de
Poner el cobro extra por noche que hacen
Family
8/10
Excellent
26 Jun 2026
Héctor alejandro
Mis comentarios:
- A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado.
- Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares
- La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena.
- No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas
- El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar
- Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos.
- Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal
- Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo
- Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México)
- Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo
- Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles
Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Family_with_children
8/10
Excellent
26 Jun 2026
Victor Edgar
Muy buen hotel, limpio, bonito, tranquilo, el personal con excelente servicio, atendieron todas las necesidades, el único inconveniente es que esta alejado de Bacalar y la entrada es de terracería.
Family
10/10
Exceptional
24 Jun 2026
Jesus
Todo muy bien excelente hotel lo único q para los fumadores tenemos q salirnos de la propiedad
Friends
10/10
Exceptional
22 Jun 2026
Amanda
El desayuno muy rico. Habitación limpia.
Solo no hay televisión
Partner
10/10
Exceptional
12 Jun 2026
Sheila Mariana
buena atención y muy lindo
Family
8/10
Excellent
12 Jun 2026
Yamil
Tematica rustica agradable. Demasiados escalones para acceder a alberca, lobby y habitaciones. Buena cocina. Muchas restricciones de horarios y consumos de alcohol en zonas publicas tomado en cuenta que las estancias son pequeñas
Friends
10/10
Exceptional
06 Jun 2026
Veronica
El viaje que mi alma necesitaba
Khaban Bacalar es un lugar irreal, el servicio es excelente, las habitaciones increíbles y la comida deliciosa
Excelente para conectar con la naturaleza
Self
10/10
Exceptional
27 May 2026
Nancy Monserrat Ramirez
Habitación limpia el aire acondicionado fabuloso y el personal todos buenos
Friends
10/10
Exceptional
26 Apr 2026
RENATA
Excelente
10/10
Exceptional
18 Apr 2026
DAVID JORGE
Habitacion comoda bonita vista desayuno bueno. Mal el acceso anuncio de la carretera no es visible y el camino en mal estado.
Partner
10/10
Exceptional
25 Mar 2026
abraham
Todo excelente el personal súper amable muchas felicidades !!
Partner
10/10
Exceptional
12 Mar 2026
Luis
Habitaciones limpias, personal muy atento y la vista a la laguna es increíble
Partner
6/10
Pleasant
05 Mar 2026
Moritz
Leider war das Hotel Zimmer nicht in einem sehr guten Zustand. In der Dusche spritzte das Wasser in alle Richtungen. Die Lage war hingegen sehr gut. Das Personal sehr freundlich.
10/10
Exceptional
18 Feb 2026
Claudia Gabriela Ferrer
La habitación hermosa, el personal súper atento y amable. El restaurante buenísimo. Los desayunos están incluidos y son deliciosos. Volveré sin duda.
Partner
10/10
Exceptional
13 Feb 2026
Karla
La habitación es muy amplia y la cama es muy cómoda, el desayuno que sirven es excelente, los alimentos de excelente calidad y su cantidad es muy basta.

A mi parecer, tienen la mejor vista a la laguna, sus zonas de descanso son muy confortables.

El personal es de lo más amable, todos dispuestos a ayudar y saludan en todo momento, nos apoyaron con sugerencias para aprovechar mejor nuestra estancia.

El kayak y chalecos están disponibles para todos los huéspedes!

Muchas gracias por todo!
Leisure Partner
10/10
Exceptional
19 Jan 2026
Luis Fabricio
El hotel esta muy bonito, el personal es muy agradable atento y amable, la vista es espectacular y los cuartos son acogedores realmente te aíslan y te sientes descansado tras pasar la noche, la comida es rica, quizá mas opciones en el menú de desayunos o un buffet serían buenas opciones, tienen actividades extra en el hotel, y la vista desde el muelle es preciosa, quizá solo como recomendación sería mejorar el acceso ya que el camino que es de terracería esta algo feo, como recomendación si te hospedas aquí es alquilar un vehículo para poderte mover cómodo, en general me volvería a hospedar aquí sin dudarlo!
Leisure Partner

Location & surroundings

Khaban Bacalar Hotel Boutique
Regiã³n 15, Mz 1, Lt 217, Bacalar, Mexico

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Khaban Bacalar Hotel Boutique

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