Ilunion Atrium

Spain , Madrid
MADRID, Calle De Emilio Vargas, 3-5
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100 reviews shown

10/10

Exceptional

03 Mar 2026

Jose

Todo muy bien

Self

10/10

Exceptional

17 Feb 2026

Roderick

10/10

Exceptional

15 Feb 2026

michael

excellent hotel and excellent service!!

Leisure Pet

10/10

Exceptional

13 Feb 2026

Heidi

The room was cleaned daily. It was a clean nice stay.

Leisure Family

10/10

Exceptional

08 Feb 2026

Junbin

The food was excellent, and the service was great.

The only minor issue for me was that the room felt a bit dark. I understand that some people may enjoy this ambiance, but I personally prefer a brighter, well-lit space.

Leisure Family

10/10

Exceptional

03 Feb 2026

Sabri

It’s great, nice clean and quiet

10/10

Exceptional

22 Jan 2026

Abraham

Nice hotel,

Leisure Family

10/10

Exceptional

20 Jan 2026

Muhammad

Great overall.

8/10

Excellent

13 Jan 2026

AHMAD

The hotel is overall good, but its location is somewhat far from the city center. The rooms appear slightly outdated, and the room lighting is weak and insufficient, which created a sense of darkness and was not comfortable for the eyes.

Friends_and_family Family

2/10

Poor

09 Jan 2026

reza

I arrived at this hotel in Madrid at around 10:00 PM after a long and exhausting day attending a seminar. I was extremely tired when I finally entered the room, unpacked our luggage, and prepared to rest.

Unfortunately, when I went to use the bathroom, I discovered that there were no basic toiletries at all — no shampoo, no soap, nothing. This was unacceptable for a hotel room, especially late at night.

To make matters worse, the toilet was broken and leaking water, creating both discomfort and hygiene concerns. On top of that, the heating system was not working, leaving the room cold and unpleasant.

After repeated complaints, around 11:00 PM a staff member finally came upstairs and offered to change our room. However, by that time we had already unpacked all our belongings, and my family — including tired members who were already resting — could not reasonably move rooms in the middle of the night.

This experience showed a serious lack of preparation, maintenance, and consideration for guests. Arriving late at night and facing multiple basic failures at once is simply unacceptable. I have attached photos as evidence of the issues mentioned above.

I strongly do not recommend this hotel, especially for families or business travelers who expect basic comfort and functionality.

10/10

Exceptional

01 Jan 2026

Michael

This hotel seems to be a hidden little gem within Madrid. The staff was friendly and accommodating. The rooms albeit it wasn’t the Ritz Carlton, it wasn’t a Motel 6 either. It was a pleasing stay. I’d definitely stay here again. If you’re traveling w family, this is the place.

Family

8/10

Excellent

30 Dec 2025

Maja

Staff were great and the service was impeccable. However, the room did not feel like 4 stars at all. The floor was vinyl, the faucets in the bathrooms were tatty, the deco reminded me of a hostel. Altogether - not impressed with the room.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Majid

Room was very spacious with a nice view, but breakfast wasn’t very fresh and good. Location was ok.

Leisure Self

10/10

Exceptional

20 Dec 2025

Sandra

Everything is good 😊

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

daniel

The staff is very kind and great

Business_and_leisure Family

10/10

Exceptional

06 Dec 2025

Graham

Clean hotel, good size room for myself and my daughter to share

Friends_and_family Family

4/10

Poor

04 Dec 2025

Jennifer

The staff was friendly and accommodating with the exception of one waiter. The location is not ideal. The distance it describes from the stadium, airport etc is false. We had to take a 20minute uber each time. The first room we got wa dirty and smelled like mildew.

10/10

Exceptional

03 Dec 2025

Ileana

Our stay there was comfortable

Leisure Family

10/10

Exceptional

01 Dec 2025

Nicole

The hotel was clean, smelled good. The staff was nice and helpful.

8/10

Excellent

29 Nov 2025

Reynaldo

Nice location, close to restaurants, shopping, staff pleasant and helpful.

10/10

Exceptional

20 Nov 2025

Thomas

Clean room, helpful and courteous staff. Transit to the centre of Madrid one block away. It was a short walk to a small mall with some nice stores and some goods eats.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Milton

This hotel was stunning.

8/10

Excellent

12 Nov 2025

Sergio

should have a coffee maker on every room

Leisure Family

10/10

Exceptional

06 Nov 2025

Ryan

Good hotel, good location, nice staff

Business

10/10

Exceptional

01 Nov 2025

MUSTAFA

Very good hotel near the city center and calm

8/10

Excellent

28 Oct 2025

Rachel

Yes room clean staff courteous. Only down side was vegetarian options in room service - minimal and vegetarian bolognese was horrible sadly.

Self

8/10

Excellent

27 Oct 2025

Michael

Clean and friendly service

8/10

Excellent

23 Oct 2025

Gabriel

No iron was available in the room. On our second night, we ran out of shampoo, and unfortunately, there was no staff available to bring a replacement to the room.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Julie

Accès direct à l’aéroport par le bus express. Gentillesse du personnel. Valeurs d’inclusion sociale.

Leisure Family

10/10

Exceptional

14 Oct 2025

edmundo

Everything was perfect

Business Partner

10/10

Exceptional

12 Oct 2025

Leslie Cedula Numero

Excellent

Leisure Family

2/10

Poor

11 Oct 2025

Gurvinder

One of the worst hotels I've experienced in a very long time. Staff were excessively rude, particularly those in the lounge. Rooms were barely clean. No hot water one morning. Management should be replaced as the poor staff attitude and rudeness are a function of poor training and poor corporate culture. I will never stay at this hotel again or any in this particular chain of hotels.

8/10

Excellent

11 Oct 2025

Hamid Reza

Totally good

Leisure Family

10/10

Exceptional

02 Oct 2025

Yilam

Very clean place and well maintained

Leisure Family

8/10

Excellent

02 Oct 2025

Dimitri

Generally, I like it. It was OK. Except for several little issues, which do not change the full picture, and even if I mention them, you won't change it.
At the end, I am satisfied with my stay in the hotel.

Business_and_leisure Family

10/10

Exceptional

25 Sep 2025

reiner

Very nice to stay away from city center

Leisure Family

10/10

Exceptional

23 Sep 2025

Barbara

Enclose proximity to a lot of restaurants and bus stops. Very walkable and safe. The hotel was very beautiful and they have a full restaurant and bar. The staff were nice.

Leisure Self

10/10

Exceptional

22 Sep 2025

Giuseppe

Size of room was better than most other standard sized rooms, mattress was great.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Nicole A.

The overall experience was good! Felt very safe with extra security to enter the lobby area. The room was very modern & nice; except from some hairs in the bathroom, but the rest of the room seemed cleaned. The phone in the room never worked, front desk was notified, but wasn’t replaced.

Leisure Friends

8/10

Excellent

08 Sep 2025

Alexander

the room was very nice i just dont like how the cleaning act like they are confused when a sign was hanging on the door handle that says i am resting

Leisure Self

10/10

Exceptional

29 Aug 2025

Jyothi

10/10

Exceptional

27 Aug 2025

kate

Everything is good and nice

Family

10/10

Exceptional

25 Aug 2025

Luis E

Todo estuvo perfecto gracias por su atención

10/10

Exceptional

21 Aug 2025

Benjamin

Very friendly staff. I love the way the clientel was very mixed. As an African in Spain it felt very welcoming.

Leisure

8/10

Excellent

04 Aug 2025

Luke

Pleasant stay, room was typical city hotel size. Extra bed for a child makes it very tight. Batheoom was very dated. Breakfast was enjoyable and the staff very friendly. Pool was too cold to use even though it was 33 degrees.

Leisure Family

8/10

Excellent

24 Jul 2025

Susan

Excellent breakfast.

10/10

Exceptional

22 Jul 2025

Daneska

Great property! Safe and quiet will stay there again

Leisure Partner

10/10

Exceptional

18 Jul 2025

Kasia

I liked the spacious room, breakfast, and evening menu. It was always easy to get a taxi or ride share. The WiFi did not work with my laptop from U.S. A. (but has worked elsewhere in Spain).

Leisure Self

6/10

Pleasant

10 Jul 2025

Amy

Our room on the 3rd floor corner room as my request, the room was very hot and we mentioned to the staff was told will come up and check on us maybe could change the room, he never shows up! Luckily I’ve got a personal fan that helps us through the whole week!

Leisure Family

10/10

Exceptional

09 Jul 2025

Tania

Great dining menu and convenient. The only thing that I didn’t like is that the last day they took one hour to bring the food and when they arrived we realized that it wasn’t the food that we ordered. They offered free dessert for the inconvenience. They must be kidding me.

Family

10/10

Exceptional

08 Jul 2025

Olanrewaju

Lovely place to be

Services 100/100. Environment nice. Room comfy. Price Affordable. The experience was amazing. I will come back next time

10/10

Exceptional

07 Jul 2025

Gladys

Comfortable stay a bit always from the city. However, it worked for us as it was a busy pride weekend in Madrid and we were happy to be away from the noise / fiesta.
Taxi services were easily accessible so the location was not a problem for us.

Partner

2/10

Poor

06 Jul 2025

Sarah

I took pictures of my room. The bed not done properly, with stains on the bedsheets. Baseboards damaged, paint peeling off, food on the floor. The room was large decorated with ugly furniture . Breakfast area tables with coffee stains and breadcrumbs left on the tables. Staff rude snd not accommodating. Credit card charged ahead of time without my consent.

Business Family

8/10

Excellent

02 Jul 2025

John

Nice Hotel

A nice hotel convenient for work but if touring a good bit out of town and the nearest metro is 1km away. I found the restaurant staff quite rude and abrupt, so would need to work on their customer service I feel.

Business

10/10

Exceptional

28 Jun 2025

Evelyn

Nice and convenient

Leisure Partner

10/10

Exceptional

20 Jun 2025

Patricia

Hotel has been excellent, all staff members has been polite, special thank you to Tamara in reception, very kind and professional 😀 I have enjoy the pool and spent relaxing time there.

Leisure Self

8/10

Excellent

03 Jun 2025

Daneka

They stay was great overall. Beds and pillows were a little uncomfy but I may just be being a bed snob. Had such a lovely time.

10/10

Exceptional

02 Jun 2025

carlos

Beautiful property, breakfast was great, front desk staff was very friendly and helpful. The floor to ceiling window in our room was spectacular!

Leisure Partner

4/10

Poor

01 Jun 2025

Louise

The staff in restaurant were very rude. We ordered cocktails which took almost an hour. They didn’t know how to make anything we asked for despite it being on the menu. It became a joke in the end we had to settle on a beer and a warm glass of wine! Which the waiter brought over and said this is warm. The table was broken. It was comedy bad! The pool was closed. The reason we booked the hotel. No apology. No mention of it on the website. The air con didn’t work in the room.

Leisure Friends

6/10

Pleasant

31 May 2025

Murray

The property was chosen because it was closer to the airport. The lobby was nice. The check in procedure was fine. When we got to the room, the temperature was 27 degrees Celsius. It was 33 outside. We tried to get the A/C to work, and ended up getting hotel staff to help. The A/C never went below 24 degrees for the two night stay. No apology was given, and no remedy (another room) was offered.

Partner

8/10

Excellent

29 May 2025

Sunday Emmanuel

It would have been a 10/10 if the pool was working. The staffs were very nice. Also the gym could be better equipped.

Leisure Family_with_children

8/10

Excellent

20 May 2025

Oliver

We had some problems with air conditioning when we arrived. Staff was very good at helping us to resolve the issue.

Leisure Partner

10/10

Exceptional

17 May 2025

Giselle

Nice hotel with the family

Leisure Family

10/10

Exceptional

17 May 2025

Theodore

Excellent hotel like always

Business Self

10/10

Exceptional

16 May 2025

ELIZABETH

We had a wonderful experience at this hotel. The location is very convenient, especially if you want to run away from the noisy city center,
Having good restaurants near the property, and public transportation, but also in front of the hotel, there is a taxi spot and prices are similar to Uber.
But what truly made the stay exceptional was the staff. From the moment we arrived, every team member we interacted with was professional, welcoming, and genuinely helpful. They went above and beyond to ensure I was comfortable and had everything I needed.
Their efficiency and warm attitude stood out and made me feel at home.
I highly recommend this hotel not just for its location, but especially for the outstanding service. I’ll definitely be coming back!

Leisure Partner

10/10

Exceptional

11 May 2025

MARIANA DANIELA

Good location, clean, and hosting a diverse population.

10/10

Exceptional

11 May 2025

Katrina Patricia

Gorgeous Hotel, it’s like new and in a prime location to access all the main attractions within Madrid. It’s not central to the City but is ideal for the Airport/Central Madrid/Bernabeu and Athletico Stadium

Leisure Family

10/10

Exceptional

06 May 2025

jordan

Amazing property!!

Leisure Friends

10/10

Exceptional

21 Apr 2025

Alberto

The rooms are very spacious, with excellent common areas for working, and the food is great. The only suggestion I have is that during the day, I had to walk to the back of the bar to find someone to take my food order.

Leisure Self

8/10

Excellent

21 Apr 2025

Abu-Hurayrah

The property was close to the airport and close to public transport making it easy to get into city centre. It is further away from most attractions but fairly easy to get around. Cleanliness standards could be better.

Leisure Partner

6/10

Pleasant

31 Mar 2025

Tom

Everything was fine but we couldn't check-in when we arrived because the system was down. The balcony door also didn't shut properly so there was traffic noise.

Business Self

10/10

Exceptional

27 Feb 2025

Jose

It was as expected.

4/10

Poor

21 Feb 2025

Mariana

the property used to be very nice but lacks maintenance.

Leisure Family

10/10

Exceptional

29 Jan 2025

Lori

Great spot to stay in Madrid near Salamanca

Great value & location. Bed was comfortable, room was large with a nice view, breakfast was outstanding.

Business

10/10

Exceptional

18 Jan 2025

Esteban

very ver good, could be a little better but, had a great time

Leisure Family_with_children

10/10

Exceptional

18 Jan 2025

Emile

Leisure Partner

8/10

Excellent

02 Jan 2025

Tarnjeet

Good location, quiet and good access to public transport

Leisure Family

10/10

Exceptional

30 Dec 2024

DINORA

Friendly staff

Leisure Family

10/10

Exceptional

28 Dec 2024

SORAYA

Comfortable beds. Good location. Close to the airport and less than 10 minutes walk to a shopping center with plenty cafes and dinning options. Friendly and efficient staff.

Leisure

10/10

Exceptional

22 Nov 2024

Kenya

Staff was kind and accommodating.

Leisure Family

8/10

Excellent

21 Nov 2024

Ryan

Really nice hotel clean modern and the staff are super polite and freindly. Multilingual as well.

The choice of food at breakfast is amazing you could stay for a week and have something different every morning. Also room service is pretty (surprisingly) reasonably priced.

Its far enough out to be quiet but close enough to be able to get in to the city. 10/15E taxi tops.

You can take a nice leisurly walk to the Bernabeu no problem. its 30/40 mins but you make 2 turns. I imagine in the summer when the pool is open its amazing.

Would reccomend staying here.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2024

Ethan

Perfect for the night

Lovely hotel room and great service from the front desk staff

Partner

10/10

Exceptional

17 Nov 2024

Mark

Great hotel

Leisure Partner

8/10

Excellent

17 Nov 2024

Carolyn

Beautiful hotel but nowhere near Madrid centre

Lovely, clean and modern hotel, near to airport. Booked here to be near Santiago Bernabeu but it was a 45 minute walk to the stadium. However it was a nice experience walking through the different neighbourhoods and seeing how Madrid people live. An Uber to the centre costs around 12 Euros each way and takes 15 minutes. Breakfast was okay but not worth 38 Euros for 2 adults; better heading into town for churros and chocolate at Saint Gines which was delicious. Overall I would recommend the hotel if you don't mind walking and using taxi/Uber or public transport.

Partner

10/10

Exceptional

16 Nov 2024

Hernando

Great location

Leisure Self

8/10

Excellent

12 Nov 2024

Ryan James

All of the staff were very freindly and helped with directions and travel advice. The breakfast is absolutley fantastic so much choice incredible spread. Room service quality of the menu and price was also very very good. The hotel was exceptionally clean and tidy.

I had two issues at the hotel but they didnt really affect our stay. The kettle was broken when we got their it leaked when i filled it up and put it on so i took it to reception but they never sent a replacement. I also got charged 3 different amounts for the same breakfast buffet on each of the three mornings we ate there. Like i say didnt affect the stay just could have been a little better there.

Leisure Family_with_children

6/10

Pleasant

27 Oct 2024

Neil Javier

Bedding needs upgrade, very flat pillows. Needed to ask for hand towels in one occasion. Very noisy party last night over 12 pm, no intervention from the hotel reception. Full breakfast cost 20 euros very expensive in terms of quality/price. Observed large metal structure coming off the highest exterior part of the building, luckily nobody was hurt.

Leisure Partner

10/10

Exceptional

25 Oct 2024

Brian

Great stay. Staff was helpful and cleaning service was available almost everyday.

10/10

Exceptional

24 Oct 2024

Patrick

This hotel was a nice find

Room was very clean and tidy. Room also had air conditioning, so I was able to cool the room in the evening before sleeping. The hotel's main areas were well maintained. The lobby bar and dining areas were very nice. I enjoyed breakfast and a cup of coffee daily.

Self

10/10

Exceptional

18 Oct 2024

Eduardo

The hotel is well located, enjoy the friendly service. I will definitely stay again at the hotel Ilunion on my next trip to Madrid.

Business_and_leisure Family

10/10

Exceptional

16 Oct 2024

Jennifer

Modern, clean and overall had a luxurious feel. Would stay again.

Leisure Self

10/10

Exceptional

13 Oct 2024

Ahmad

Calm and elegant

Business_and_leisure Self

10/10

Exceptional

12 Oct 2024

Paul

Great location

Leisure Family

10/10

Exceptional

08 Oct 2024

Carl

Amazing hotel, great location, quiet area, close to transport links into the city, and 10 mins in a car to the airport. Very friendly and helpful staff.

Friends_and_family Family

6/10

Pleasant

08 Oct 2024

kathryn

Bathrooms were old and need updating- toilet seat and bathtubs. There is a mall 3 blocks up with many restaurants options.

2/10

Poor

06 Oct 2024

Jussye

Big spot with black mould on the roof above the tub, that spot on the roof seems like it is falling off. Bed and pillows so uncomfortable, my bed would make a noise every time I move. Horrible

Leisure Family

8/10

Excellent

05 Oct 2024

Sepou

Leisure Family

4/10

Poor

04 Oct 2024

Cynthia

Was industrial area unless your traveling for business not the right location

Leisure Partner

8/10

Excellent

27 Sep 2024

Raul

Service

10/10

Exceptional

23 Sep 2024

PETER

It is a very nice hotel with a great staff. We have stayed at this hotel many times because of the staff, the proximity to the airport and closeness to many restaurants and shops.

Leisure Family