Name: Eurostars Puerta Madrid
Address: Juan Rizi, 5, Madrid, 28027, ES

10/10

Exceptional

24 Jul 2026

Dipika

5 star place!

10/10

Exceptional

07 Jul 2026

Jazmin

Muy bien ubicada y excelente servicio y calidad

Self

6/10

Pleasant

15 Jun 2026

Chris

Comfortable but no wow whatsoever. Breakfast was basic for 15 euros.

Business

8/10

Excellent

30 Apr 2026

Daniel

Excellent hotel - top quality. We would return but two things were unusual for a hotel of this category: 1. the air was turned off in the room and we coul not open the window because of the wind and alergies. So, the room was overly warm and there was no way to remedy it. We tried the thermostat but the system was obviously turned off which is fairly normal in this season because the hotels try to save on energy. BUT it was uncomfortable and will cause us to consider an alternative hotel in the future. 2. We had a late event and so wanted to get something light to eat at about 6 pm (= time for \"merienda\" in Spain). The bar had drinks and a couple of stale sandwiches - two of which involved shell fish although not in a refrigerated display case. The lady was helpful and told us we could walk down the street about 6-10 minutes, which we did. It was not a pleasant experience because our time was extemely tight. Again, in a lesser hotel I wouldn't think twice. But one of this category with a bar present . . . not a wise management decision from a client's perspective.

Partner

10/10

Exceptional

22 Jan 2026

Andreas

Clean room, grad location, friendly staff

10/10

Exceptional

19 Dec 2025

Abigail

We didn’t get breakfast but I did appreciate being able to have an early check in. Only issue was there was hair on the shower assuming from previous guests… there was a full body mirror.

Friends_and_family Friends

2/10

Poor

01 Dec 2025

Mohamed

The TV was not connecting to the Wi-Fi, and the staff mentioned they were unable to fix it.
The hotel is also in need of renovation, as the overall condition feels very old.

Business_and_leisure Partner

10/10

Exceptional

30 Nov 2025

Jose

Grate rooms, clean and friendly staff

Business_and_leisure Partner

10/10

Exceptional

19 Nov 2025

Jose

Very comfortable bed and clean

Leisure Self

10/10

Exceptional

02 Nov 2025

LUIS G

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the ONE OF best breakfast in Madrid — delicious and beautifully presented. Highly recommended!

Leisure Self

2/10

Poor

01 Sep 2025

Darshan

Don't believe the hype on the website

The purpose for choosing this hotel was it is located proximate to the big conference arena. The website boasts easy access using their own complimentary shuttle bus. Guess what - it doesn't exist. There are no easy access to metro stations so you cannot even get the transit to iFEMA. A ten minute walk and then two buses.

It has added a daily 30-40euro cost on taxis. Room clean, but everything is a little off. A 21\" tv screen makes no sense. The shower door doesn't close so each time you shower you flood the bathroom, there is a bath, but it is sized for a large child at 1500mm.

The highlight was the automatic coffee machine at breakfast - but even then, each serving could fill one of the minuscule cups twice.

I told front desk that their website was misleading. The answer was \"we don't control the website, we control the reception\"!

Business

10/10

Exceptional

01 Jun 2025

Stephanie

Excellet

10/10

Exceptional

07 Mar 2025

Peter

Excellent no frills hotel. Good breakfast, clean rooms, attentive staff. Not elegant, just effective.

6/10

Pleasant

29 Dec 2024

Adriana

The property is okay and close to the airport

Leisure Partner

8/10

Excellent

08 Dec 2024

Ana Paula

It’s a nice place to stay if you need somewhere to sleep, but if you’re planning to go to turistic areas everything is far away.

Leisure Self

10/10

Exceptional

26 Sep 2024

Valerie

Out of the city, but excellent bus service into the centre

Leisure Friends

8/10

Excellent

19 Sep 2024

Anadri

Excellent!

8/10

Excellent

23 Aug 2024

Maria

Convenient to stay near airport.

Leisure Family

10/10

Exceptional

01 Aug 2024

Alexander

This is a good hotel located close to the airport.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Verified traveler

Our stay was very pleasant, hotel staffs were very friendly and helpful, very clean room and the cleanliness was maintained throughout our stay, breakfast was of good quality and had various choices , especially healthier choices, check in/out was made at an ease.i would recommend my family and friends,and I would return without doubts.

Friends_and_family Family

10/10

Exceptional

12 Jul 2024

Meghna

Easy to get the bus and get into the city center area

8/10

Excellent

09 Jul 2024

Reza

Clean, safe

6/10

Pleasant

21 Jun 2024

Joelle

Strictly a hotel to stay 1 night if you have to get or you arrive from airport.

Partner

10/10

Exceptional

03 Jun 2024

Blanca del Rosario

.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2024

Sheniz

Very clean, great service

10/10

Exceptional

27 May 2024

Michael

Quiet industrial type neighborhood. Not much to do,no shopping or restaurants.

Leisure Partner

10/10

Exceptional

14 May 2024

Marilyn

Pros: clean, comfortable bed, good water pressure in shower, friendly and helpful staff. The hotel is a distance from the city center but there are two buses that take folks right into the city. Varied, ample, and tasty breakfast.

My only disappointment was that there were no tissues in the room which was especially tough for me as I had gotten a bad cold with a lot of sneezing and nose blowing. We were not in an area where I could buy tissues, so toilet paper had to do. Also tp served to remove make up and didn’t do such s good job! However, when I asked why they didn’t provide tissues in the room, I was told it was not their policy but that she’d be happy to give me a packet, which she did. I probably should have asked earlier.

Leisure Partner

8/10

Excellent

21 Oct 2023

Adi

Good hotel, well located if you don't want to look for parking inside the city. Close to the airport. Amenities were ok. Basic breakfast. Overall experience - Good!

Leisure Family

8/10

Excellent

02 Oct 2023

Heba

Breakfast needs to have more options for vegetarian and vegan

10/10

Exceptional

27 Jul 2023

maria

Todo el personal que trabaja en el hotel es muy amable

6/10

Pleasant

18 Apr 2023

Dahlia

La alfombra huele muy mal. Los cuartos no tienen agua para tomar .

Leisure Family

4/10

Poor

14 Apr 2023

Huei

Multiple issues with my room

Our room is clean and 2 twin beds are big and comfortable, however it doesn’t come with facial tissues, electric kettle, coffee or tea bags which is super inconvenient! Our room also has an issue where the bathroom door won’t stay in place instead it’ll keep moving towards the toilet before it stops. This caused me hitting my head or hitting my knees if I didn’t make a point to kick it back when standing up!! There’s a design issue in my opinion. There’s another issue with the shower door not shutting close so waters are spilled all over the floor. I’m super annoying with my room and will not recommend this hotel.

6/10

Pleasant

07 Feb 2023

Sabet

Kettle for coffee 30€ per day

Print boarding pass at reception 20 cent

Business Partner

10/10

Exceptional

24 Jul 2022

Kimoi

Best hotel in Madrid. They are very helpful and honor all your requests as best as possible
The sixth floor hangout is nice !

Leisure Family_with_children

10/10

Exceptional

15 Jun 2022

PERCY

El hotel es recomendable
Todo exelente.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2022

Donald

Servicio Excelente

Los empleados fueron todos fantásticos.

Business

8/10

Excellent

18 Jan 2022

Samet

Average satisfaction.Fair enough

Was unexpected room which was not corporate for us.We didnt have any kettle and or coffee in our room.This is the first experence in my life in one of the 4 stars hotel dont provide anything to guests.

Friends_and_family Family

10/10

Exceptional

08 Jan 2022

Rosa

This is an excellent Hotel, and the service and kindness of the personnel second to none … really happy with the stay

Leisure Self

10/10

Exceptional

04 Jan 2022

Mr Charles

Silken Puerta Madrid

I have stayed at the Silken Puerta Madrid a few times and always been happy with my stay. Excellent hotel. Also you have a bus 146 that takes you to the city centre.

Partner

10/10

Exceptional

25 Dec 2021

Edurne

Impecable, the sheets, pillows and towels are super nice. Beautiful, clean and quiet

Leisure Family

10/10

Exceptional

07 Dec 2021

Lourdes

Me encantó este hotel! Las habitaciones espaciosas y las camas comodisimas. El staff súper amable.

Leisure Family

10/10

Exceptional

24 Sep 2020

Verified traveler

Location is good on the road but nothing really close by foot

Friends_and_family Family

10/10

Exceptional

30 Jun 2020

Clark

Great hotel for a stopover

We just stayed for an overnight stopover and didn't really use any of the facilities but the room was nice and comfortable. Plus we couldn't hear any noise from the road. The staff were friendly we would happily stay here again.

Partner

8/10

Excellent

09 Jun 2020

Verified traveler

Homeward Bound

I traveled thru Madrid to get back to USA after being in Spain since January. Nice hotel, good location close to airport. Will come back for a longer stay someday.

Self

10/10

Exceptional

22 Feb 2020

Geoffrey Robert

Good Hotel for Madrid

Easy transfers from the airport. Nice ambience and great friendly service.

Business

10/10

Exceptional

14 Feb 2020

Verified traveler

Very nice hotel close to the airport, good restaurant, very helpful staff. Would stay again.

Business

2/10

Poor

01 Feb 2020

Hassan

There is no room slipper electric catttle water cut off in the morning.
In short its worst to stay there

Business

8/10

Excellent

25 Jan 2020

Verified traveler

This hotel is too far from Madrid Center
25 minutes in taxi is 25 and mire euros
Very inconvenient for tourists
The hotel is in general very good

Leisure Family

8/10

Excellent

25 Jan 2020

Maddalena

Good but can improve

Good hotel, very comfortable bed and clean. Only down is the food choice. The menu for the restaurant is not available in the room and room service menu is really basic. Also no dinner available before 8pm. For someone that has flown in and jet lagged is not very good.

Business

10/10

Exceptional

03 Jan 2020

Mr Charles

Overall worthy of 5*

Have stayed at this hotel 6 times and always found the level of service good and friendly staff. Also there’s a bus 146 that take you to the centre of Madrid, 1.50€

Partner

8/10

Excellent

15 Dec 2019

Chris

Nice Madrid hotel

The hotel was well maintained with a nice bar and restaurant. The staff was helpful. They offer a free shuttle to and from the airport. Just keep in mind to give a later time when arriving for airport transportation, (shuttle only waits 10 minutes) we were left and had to take a taxi. It is close to public bus station and walking distance to a few shops and restaurants.

Partner

10/10

Exceptional

30 Nov 2019

kelly

Highly recommend

Great stay, fantastic communication, excellent service. For our 4 year old they even provided chocolates, an extra cot, and a children’s travel toothbrush. Great restaurants within walking distance.

Friends_and_family Family

8/10

Excellent

20 Oct 2019

Judy

The hotel was OK. I did not get the feeling from the staff that they were trying to be helpful.

Business Self

8/10

Excellent

17 Oct 2019

Verified traveler

I tried to cancel an extra night that I had booked due to a memorial service in NY that was scheduled after my booking. The hotel did not allow me to cancel so I had to pay.

Business

4/10

Poor

23 Sep 2019

Verified traveler

This property should not be listed as an airport hotel. It's \"shuttle\" runs only at certain times of day and was useless to us. It cost more than 20€ for a cab from the airport and the \"shuttle\" hours began too late to accommodate us and our flight left at 9 a.m.

Leisure Friends

10/10

Exceptional

08 Sep 2019

Verified traveler

Great for long layover in Madrid they even came to coffee bar ti let me know airport shuttle was departing

Leisure Self

8/10

Excellent

07 Sep 2019

Verified traveler

Standard accommodations

Our stay was quick and used to stay close to the airport for an early flight the next day. Hotel staff was friendly upon greeting and quickly checked us in as we arrived late at night. The hotel room smelled like it was recently painted, which was a small nuisance. Breakfast included standard continental breakfast options, and other accommodations were standard.

Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Great staff, clean rooms, and free airport shuttle

Leisure Self

2/10

Poor

25 Jul 2019

tim

Never seen carpets as bad as this , just look

Business

10/10

Exceptional

19 Jul 2019

Verified traveler

Close to airport! Also not to far from the center of Madrid.

Leisure Family

10/10

Exceptional

13 Jul 2019

Verified traveler

Very good, very good staff, I can found easy the nice place

Friends_and_family Family

10/10

Exceptional

04 Jul 2019

Geoffrey Robert

Good location

Friendly staff, quick check-in/out and good food.

6/10

Pleasant

28 Jun 2019

Verified traveler

Dirty bath

The bath was very dirty

8/10

Excellent

26 Jun 2019

Verified traveler

Everything was Wonderful...Hotel was centrally located between Downtown Madrid & The Barajas Airport....

Business_and_leisure Friends

6/10

Pleasant

07 Jun 2019

Verified traveler

Poor attention to guest

Fine, we had a flight delay & needed a hotel. I left my bracket in room & they wouldn’t mail it back to me? I offered to pay for it, and they still wouldn’t?
Don’t understand that kind of customer service?
Wouldn’t stay there again or recommend because of it.

Partner

10/10

Exceptional

06 Jun 2019

Verified traveler

Loved this hotel. Modern, clean, comfortable. Attentive staff, efficient airport shuttle. Room clean, spacious, modern. Breakfast was nice. Would definitely return.

Leisure Family

10/10

Exceptional

28 May 2019

Jaime

Nice place

Everything was good

Family

10/10

Exceptional

17 May 2019

Verified traveler

Very clean, convenient location, very friendly staff

Leisure Family

8/10

Excellent

24 Apr 2019

Verified traveler

Large rooms. Friendly staff nice place overall a fair price.

Friends_and_family Family

8/10

Excellent

22 Apr 2019

Verified traveler

Nice. But over priced.

Very nice hotel. Clean. Airport shuttle was huge help. Not near downtown or near metro line. Price was too high.

Partner

8/10

Excellent

16 Apr 2019

Verified traveler

This property had positives and negatives. The positives are that it has a free shuttle to the airport and the airport is close, if you need to be for an early flight. The bathroom is large and has a tub and shower. The room was okay, but there was water damage on the ceiling and it needed a new paint job. The lobby was dingy and unattractive as was the outside. The staff was fine.

Leisure Self

10/10

Exceptional

12 Jan 2019

Nick

A great hotel with a great shuttle service!

The hotel isn't near the city centre but the shuttle service it offers takes care of this. The room was cleaned daily and the beds were fantastic to sleep on.

Family

10/10

Exceptional

08 Jan 2019

Verified traveler

Clean and very helpful staff made the stay excellent o

10/10

Exceptional

06 Jan 2019

Saul R

Good hotel

The hotel is really good, is clean and everything is neat. The service is good and they also provide free breakfast with the reservation; they have a variety of cheese, bread, ham, egg and coffee. The hotel is not located at a walking distance from the Madrid main center (Ex; El Prado Museum, Reina Sofia Museum or Jardin Real), however there is a bus station (Diario ABC) at a walking distance (~3 mins), from this stop you can go to the main tourist sites in Madrid. Everything else in this hotel is good; the rooms are comfortable, clean and spacious.

Partner

10/10

Exceptional

04 Jan 2019

Morgan

Great place to stay, only a little far from the train station however there is a bus nearby which will take you into central madrid. Staff were really great

10/10

Exceptional

31 Dec 2018

Verified traveler

Very clean, staff is very cooperative and helpful. Rooms are spacious. Good location with great access to local transportation.

Leisure Family

8/10

Excellent

29 Dec 2018

Verified traveler

Overally good. The only problem was hotel’s parking wasn’t available during our stay.

Family

10/10

Exceptional

12 Dec 2018

Doug

So beautiful and amazing all the way around

Five stars is not enough of a positive rating for this beautiful luxurious friendly comfortable Hotel! We were thrilled with every We were thrilled with every aspect of it from beginning to end :-) :-) highly recommended!

Partner

2/10

Poor

29 Oct 2018

Verified traveler

stayed there for a conference. all of the shuttles were overbooked and not available so I had to pay for taxi to/from IFEMA. Rooms are depressing. Food options are zero.

6/10

Pleasant

23 Oct 2018

David

My wife and I usually stay at Silken Puerta América when we have an early flight from Madrid, but this time we chose Silken Puerta Madrid as it had a better rate and offered a shuttle service to the airport (very useful). The staff was helpful and polite, and the room in itself was OK. However, it was very noisy. From the bedroom we could perfectly hear the conversations of people passing by our door. Ditto of the lovemaking going on in a room nearby. Place to avoid if you need a good night's sleep

6/10

Pleasant

15 Oct 2018

Patrick

Room key did not function. Had to return to desk for duplicate.
Only one elevator in operation and had a long wait late at night.

10/10

Exceptional

06 Oct 2018

Brian

Stop over

We had a stopover for the airport which we have done several times. This is the first time we have stayed here but by far the best. Turn left from the hotel, through the roundabout and there are several tapas bars, pizza restaurant (popular) and an Asian restaurant where we had a fantastic meal. The hotel it's self is clean, staff great and room really nice. Can't fault it

Partner

10/10

Exceptional

05 Oct 2018

William

I would certainly go back

Very nice hotel

10/10

Exceptional

27 Sep 2018

elizabeth

Loved it!

Very comfortable and clean. Thank you!

Family

8/10

Excellent

20 Sep 2018

Ryan

Decent but far out

Great hotel just a bit far away, shuttle helps a lot but has to be prebooked

Partner

8/10

Excellent

31 Aug 2018

SHANTILAL JAYANTILAL

Will recommend

A great stay

Partner

10/10

Exceptional

30 Aug 2018

Verified traveler

The hotel is located near the airport very convenient for travelers. The staff is pleasant, the shuttle came on time.
The only issue the wall is very thin, the person next door woke me up several times in the middle of the night.

10/10

Exceptional

24 Aug 2018

Verified traveler

Super experience and super good services, I recommend it a lot

10/10

Exceptional

23 Aug 2018

Ernest

We had a lovely time at Hotel Silken Puerta Madrid. All The Staff members were so welcoming and informative, they gave us instructions on how to get around Madrid and what to see on our short visit. The Hotel Shuttle driver was excellent and was always there for us with a smile and a big helping hand with our baggage. We had breakfast there twice and the food was plentiful and the staff there were also very good. The location is perfect from the Airport, bus stops and the down town area. I will surely return to this hotel and tell others about it.

10/10

Exceptional

13 Aug 2018

Verified traveler

Very nice - comfortable, large beds and easy access to airport with shuttle.

10/10

Exceptional

07 Aug 2018

Ernest

The hotel staff were excellent, they went out of their way to help us in what ever we needed

10/10

Exceptional

29 Jul 2018

Verified traveler

I will stay here again

Customer service was good. They have information about local tours at the hotel. A bus stop is right around the corner and it is pretty easy and cheap to get around the city via bus.

Family

8/10

Excellent

22 Jul 2018

Emza

Extremely clean and very comfortable room. We only stayed for one night due to our flight the next day. I would recommend it to anyone.

10/10

Exceptional

16 Jul 2018

juansimon

Very nice hotel

Very good!!,nice room nice bed,batroom,all I like,I will reccomend to all of my friends and family

8/10

Excellent

28 Jun 2018

Jorge

El servicio en la terraza fue bastante malo

Family

8/10

Excellent

17 May 2018

Panagiotis

Good value for money, great room!

Comfortable room in great condition. Great value for price.
Restaurant : very poor experience; ran out of pasta and burger badly grilled and served.

Family

4/10

Poor

15 May 2018

Grace

No smoking room smelled like cigarettes

Good size room, clean bathroom, and great shower. But the lobby was loud, filled with people having a party, kids pressed all the buttons in the elevator, and the room said \"No Smoking\" but there were cigarette marks on the window edges. My room smelled like cigarettes so I had to open the window most of the night. I won't stay here again.

Partner

2/10

Poor

30 Apr 2018

stephen

Rude staff , don’t eat at the poor restaurant,

Arrived on time at the airport to find minibus had left without us, although we landed at 950am , 10 minutes early

6/10

Pleasant

20 Jan 2018

Yan

Nice hotel but no suitable for tourist

I was disappointed with the location of the hotel, it was too far and a lot of money was spent on taxi's. I like that there was a shuttle for airport pick up and that was one of the reasons i chose this place, but i wished it was available for traveling into the city. There was no friendliness from the front desk staff, it was a very cold greeting and it made me feel uncomfortable each time in entered or existed the building. I didn't like the breakfast, it was very limited and there were more seats available than there were food. The shuttle drivers and maid were very kind and helpful, they were the only pleasant aspect about this place.

8/10

Excellent

04 Nov 2017

marco

Nice and Clean. Far from Airport.

I booked this Hotel because the Meliía Barajas was not available, whic has a convenient shutel Airport service.
This hotel although advertises a shutel service is very limited or do no exist if it comes already full from the other Silken Hotel. Good luck!
The staff strait to the point yes or no Robot like.

Congratulations to the Suthel driver the only nice and kind that truly went above and beyond.

This hotel is really but four Stars! “ I don’ Think so!