Name: Sercotel Alcala 611
Address: Calle Alcala, 611, Madrid, 28022, ES

10/10

Exceptional

17 Jul 2026

Jonathan

We stayed at this hotel as part of a motorbike trip across Spain and stayed one night. Rooms were great, amenities wonderful, bar staff were helpful, breakfast was good with a variety of food options and the major benefit was the onsite pool area. We really enjoyed our stay here, so much so we delayed our departure time to make the most of the pool! Finally the overnight cost was reasonable and offered good value

Friends_and_family Friends

8/10

Excellent

09 Jul 2026

Coleman

This was away from the city center. The room was big enough that it had a closet and a stand where you could put your suitcases on and that helps with packing night. The breakfast buffets was just okay, nothing special. The air conditioning was okay.

Friends_and_family Family

4/10

Poor

17 Jun 2026

seydi

I forgot my neck travel pillow after I checked out of my room. When I remembered that I left it, I told the front desk about my situation. They attempted to go back to my room to see if I left it. I was told nothing was there and they would check in the lost and found and ask housekeeping. The front desk said nothing was there, and as well as housekeeping said they didn’t find anything. Which I know I left in the room. I had no use of my neck pillow while on vacation and I also left a traveling blanket in the room on purpose because it didn’t fit in my suitcase. I was also told that nothing was there. I know housekeeping took my pillow and blanket. Not helpful at all.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Yesenia

Great stay!! Very clean, and the pool is amazing to have access to. The bar food was very good. Staff was helpful and friendly. The Metro is very close to travel to Downtown Madrid.

Family

10/10

Exceptional

04 Jun 2026

Nydia

Clean room, friendly staff, good breakfast

Partner

10/10

Exceptional

20 May 2026

Manuel

Excelente atencion como siempre la unica observacion es que para el desayuno habia un grupo de turistas y acababan con la comida y no reponian para los demas huespedes pero todo muy bien

Partner

8/10

Excellent

10 May 2026

Ramiro

Ok

Partner

10/10

Exceptional

04 May 2026

Jeff

Nice people & nice hotel. It’s near the stadium

Self

8/10

Excellent

30 Apr 2026

Mark

All ok, breakfast was slightly disappointing but would stay again.

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

remberto

Excellent

10/10

Exceptional

06 Apr 2026

ANDRES

Close to metro station and airport. 30 minutes metro ride from city center. Great and quiet place. Great place.

Partner

8/10

Excellent

31 Mar 2026

Lauren

Rooms are clean so is all public areas. Beds are super comfy. Alot of amenities nearby

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Andrea

Great location for a quick stopover in Madrid. Would definitely stay again !

Partner

10/10

Exceptional

03 Feb 2026

Rick

Staff, property managers, cleanliness. Good breakfast.

6/10

Pleasant

13 Dec 2025

Emma

It was OK for the few number of nights I stayed. The female front desk clerk wasn’t very nice when I checked in… There were a lot of black hairs all over the bathroom (I don’t have black hair). The doors are always slamming up and down the hallway…But it is close to the metro… and it had nice windows, real glasses, a hairdryer and a refrigerator.

Business

10/10

Exceptional

03 Dec 2025

Ehsan

So clean

Business Self

10/10

Exceptional

30 Nov 2025

Norma

Clean and spacious room and bathroom. I actually extended my stay for an additional night. Great breakfast. Location close to the Metro.

Leisure Self

10/10

Exceptional

23 Nov 2025

Norma

Enjoyed my stay. Room and bathroom were both spacious and clean. Breakfast had lots of options and was delicious. Metro stop was nearby.

Leisure Self

6/10

Pleasant

04 Nov 2025

Leoncio

A/C was disconnected, very uncomfortable

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Adam

Hotel was nice but nothing spectacular. Called the number to get room service and it was not operational. Had to walk down to order the food.

Leisure Partner

6/10

Pleasant

25 Sep 2025

Cyrus

Helpful staff. Clean rooms. Nice pool area.

Leisure Self

6/10

Pleasant

23 Sep 2025

Lorna

Ants in the bathroom.

Leisure

4/10

Poor

10 Sep 2025

Ricardo Nicolas

There were huge wet stains on the beds. They did change us to different rooms, but we had to move all of our stuff late at night.

8/10

Excellent

22 Jul 2025

Shana

I was not impressed with the location. It was too \"city like\" for my taste.

Leisure Self

6/10

Pleasant

01 Jun 2025

Jimy

unpoco sucio muy lenta la atemcion del personal

4/10

Poor

27 May 2025

Michael

Old outdated rooms. They gave us a \"Classic room\" and really was classic. Small, hardly space arround the bed. No coffeemaker or water cooker, as you usually have in a Sercotel and expect nowadays for the tariff they charge.

Business_and_leisure Partner

8/10

Excellent

24 Apr 2025

David

Twas good

Leisure Friends

8/10

Excellent

19 Feb 2025

Giovanni

Per friendly!

It was nice to be able to stay at a hotel that accepted our cats (we just moved to Spain and needed a place to spend the night before we moved on to our final destination). Breakfast was good, though considering the cost of the room it should have been included.

Partner

10/10

Exceptional

17 Feb 2025

Fabian

Excellent location, Plenilunio mall, Hipercor and Atletico Madrid stadium are literally 5 minutes away by car. Good place to stay.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Fahed

Staff

6/10

Pleasant

21 Jan 2025

GLEN

Human pubes in the bidet and in the bath on arrival!!!

Leisure Family

10/10

Exceptional

17 Jan 2025

Conny

Perfect stay

Nice big, warm rooms. Nice view over gardens, pools, houses, moon, mountains and part of the city. Tasty gluten free bread. Friendly people in breakfast place. Tasty fruits. Fresh squeezed orange juice from machine.

Partner

10/10

Exceptional

29 Dec 2024

Zachariah

All around great hotel with friendly staff! Right next to a metro station and a couple cute cafes.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Catherine

The hotel was barely two blocks from the Metro line. Very convenient to getting to the center of town or any place else we wanted.
There is no longer an airport shuttle but it was a very quick, inexpensive Uber ride from the airport.
We especially liked the breakfast buffet. What it lacked in variety it made up for in quality and quantity. The staff is always helpful.

Leisure Partner

8/10

Excellent

14 Nov 2024

Mohammed Fayyaz

Nice, clean hotel did the job, but didn’t give double beds like we booked and gave twins instead. Also only some rooms had AC and ours didn’t.
But overall a nice clean hotel with a good surrounding area.

Leisure Family

4/10

Poor

22 Oct 2024

Marwa

Don’t recommend

Leisure

8/10

Excellent

15 Oct 2024

Kimberly

Great property overall, close to everything especially airport. Rooms were clean and staff was friendly.

Leisure Friends

8/10

Excellent

14 Oct 2024

Jonathan

Ok simple hotel close to airport and transport links but is 40 mins by underground to Center of town.

Self

8/10

Excellent

01 Aug 2024

Karen

The surrounding area didn't have much going for it, but the hotel was clean and comfortable, the breakfast buffet was great, and the pool was fabulous. Handy to IFEMA if you have a car, and close to a metro station for travelling to more touristy locations.

Business_and_leisure Partner

6/10

Pleasant

25 Jul 2024

Steven

I liked that it had a pool

Leisure Friends

6/10

Pleasant

06 Jul 2024

Michelle

The gentleman who checked me in was very helpful and considerate, but when I explained to the woman who worked the night shift that my air conditioning was not working (and it was 97’ on July 5) she was not helpful and I had a terrible stay because of it. The same considerate gentleman checked me out the following morning early and offered complimentary breakfast.

Leisure Self

10/10

Exceptional

19 Jun 2024

Verified traveler

LLovely for short break

Lovely hotel well situated for attending gig at metropolitan stadium. Direct metro into centre from nearby. Nice pool/ outside area. Very quiet and peaceful. Excellent breakfast too.

Partner

2/10

Poor

13 Jun 2024

Michael

Fortunately, I was only there for 1 night. I paid around $400 and was given a small, handicapped person's room (I did not ask for it and I'm a healthy tall person. It was facing the very, very loud street out front. The toilet set kept coming off the toilet, the pool was closed for maintenance, and the breakfast buffet was a joke - I showed up at 9:00 am (it ran until 10:30 am) and 2 of the 3 cut fruit bowels were empty, most of the breakfast breads were picked over, and the eggs were not real eggs. This place is 1-2 stars at best, not 4 and I wouldn't pay over $125 for it if you are looking at it.

Business_and_leisure Self

10/10

Exceptional

11 Jun 2024

Douglas

This place was clean, quiet, and comfortable. The front desk staff were kind and friendly.

Business

10/10

Exceptional

03 Jun 2024

John

Good value

Great place. Staff is exceptional. Nice neighborhood. Within walking distance of Estadio Metropolitana.

Partner

8/10

Excellent

10 May 2024

Dawn

The shower was interesting with half a glass door, hard to prevent water from going all over and the toilet seat kept coming off. Also there was construction going on, the staff was great nice and accommodating

Family

6/10

Pleasant

08 May 2024

Jenny

I'm surprised it is listed as a 4 star hotel...there were very few amenities, the pool was closed and shortly after booking- they emailed saying there was no airport transfer included, which was a big reason we booked to begin with. Overall, average stay.

Leisure Partner

10/10

Exceptional

24 Mar 2024

Chintan

We stayed to be close to Cívitas Metropolitano.
It was worth the price. Rooms were nice, beautiful city view from the window and quiet neighborhood with walkable distance to metro.

Leisure

10/10

Exceptional

03 Jan 2024

Jose

Great okace to stay when waiting for your flight

Leisure Self

10/10

Exceptional

20 Nov 2023

Thomas

This hotel was clean and modern. Minutes from the metro with a straight route downtown with no transfers. Amenities were good, dining, gym but the best thing was the 24 hour airport transport. I had a 6:00 am flight. Ten minutes from the airport and the ride was waiting for us at 3:45 am. This place had it all! Will stay there again!

Leisure Friends

8/10

Excellent

15 Nov 2023

Patrick

The staff was very supportive and helpful, from getting us checked in when exhausted speaking English for our benefit, to setting up the morning shuttle to the airport, to later giving us excellent instructions and advice to support our sightseeing. I did feel safe in a busy (and noisy for some hours in the evening) part of the city.

The room was not fancy, nor was it priced fancy. Very pleased with the experience.

Leisure Family

6/10

Pleasant

14 Nov 2023

Helena von

A pretty average airport hotel. To the point accommodation for one or two nights. The hotel felt a bit dated and worn. The staff was accommodating. We had a very early morning departure and an Uber was booked as an airport shuttle. This worked out without a glitch. We found the existing dining options limited. Most restaurants do not open until 8PM. With such an early departure the following day, we needed something to eat earlier than that, which proved to be difficult.

Leisure Partner

10/10

Exceptional

06 Nov 2023

Jessie

Great hotel for arrival or departure from Madrid airport. Hotel provides shuttle service and is in a very good condition. Comfortable stay.

Business_and_leisure Self

10/10

Exceptional

01 Nov 2023

Francisco

Nice option for a fly early in the morning. Recommended.

10/10

Exceptional

24 Oct 2023

Susan

Staff were all excellent and responsive to issues right away.
Microwave was difficult to use since all lettering was erased after years of cleaning.

Leisure Partner

6/10

Pleasant

11 Oct 2023

France

That hotel was good but the only thing I really didn't like was that we got two twins beds.

Leisure Partner

10/10

Exceptional

23 Sep 2023

Wilmarie

Nice hotel

Family

10/10

Exceptional

16 Sep 2023

Subina

Airport free shuttle is amazing- they contract it out to Uber. Clean, basic but with all necessary amenities in the room. Perfect for early flight the next day

Leisure Family

10/10

Exceptional

17 Aug 2023

julia

Mi estancia fue muy agradable, la recepcionista, Pilar fue muy amable y me ayudó a pedir un taxi a la ciudad y programar un autobús al aeropuerto al día siguiente. Recomiendo :)

Leisure Self

10/10

Exceptional

09 Aug 2023

Brian

Conveniently located between airort and Centro. Great staff and facilities are well maintained. Hotel aid for our Uber to the airport. Nice touch

Leisure Partner

8/10

Excellent

06 Jul 2023

Masoud

It is a 3 star hotel. Hallways were not cleaned properly and there was dirty spots on furniture.

Leisure Family

8/10

Excellent

28 Jun 2023

Michael

Friendly staff, good location for the concert I was attending.

Leisure Partner

10/10

Exceptional

09 Jun 2023

Rachelle

Pleasantly Surprised

It was an overnight stay adjacent to Madrid airport. I was not overly impressed with the area? However, felt safe and extremely impressed with the hotel. Kudos out to the staff, attention to detail and Courtesy. Transfer to airport and a light picnic breakfast and I was on my way,

Self

2/10

Poor

06 Jun 2023

Julius

Hotel cancelled our reservation without notification so when wew showed up we did not have any rooms. Earlier that day we received an email confirming our booking. However, we cannot get thru to the hotel either by phone or thru their website.

8/10

Excellent

30 May 2023

David

Convenient and pleasant

5 minutes from the airport. Free shuttle to the airport. Very nice breakfast for 13euros. Lots of restaurants within 5 minutes walk. Small fridge in the room. Fitness room has decent machines and free weights and room to do floor exercises - a plus in Europe. Downsides are a bit trivial but there is no water or coffee provided in the room and we are not supposed to drink the tap. I wish I had known that - went a bit thirsty.

Self

8/10

Excellent

14 May 2023

Julia

I was really looking forward to using the pool and spa services, but all of them were to be closed until mid June. They said it was too cold.

Business_and_leisure Friends

8/10

Excellent

05 May 2023

Hugh

Very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

26 Apr 2023

Jeffrey

Just stayed one night. Convenient location to airport and to metro for downtown. Clean.
Only issue is the long pillow vs two standard size pillows for each bed is preferred.

Leisure Partner

8/10

Excellent

15 Apr 2023

Maria L

The staff was wonderful. However, our rooms were very hot. Neither room I rented, one for my son & daughter-in-law and one for me and stepson had air con-conditioning or we couldn't get it to work. We had to have the window open all night.

Friends_and_family Family

10/10

Exceptional

03 Apr 2023

Verified traveler

Highly Recommend

Great place to stay. Staff are always helpful and friendly. Transfer to the airport is very convenient. Clean comfortable room every time I've stayed. Excellent breakfast buffet. I highly recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2023

Juliet

Clean and updated rooms and entire hotel. No cafe though but near neighborhood stores.

Leisure Family

10/10

Exceptional

15 Mar 2023

Ariadna

Closeness to the airport and Metro station. Breakfast is excellent for the price, cheaper if you pay in advance when you get to the hotel. Very clean and in a quiet area. Friendly staff.

Leisure Self

10/10

Exceptional

10 Mar 2023

Cesar

excellent

Leisure Family

10/10

Exceptional

02 Mar 2023

Denise

Lovely hotel with friendly service.

Leisure Self

10/10

Exceptional

28 Feb 2023

Thasit

It's a good and simple place to stay if you are looking to stay around the IFEMA. You can call a taxi which will take you to the IFEMA in 5-10 minutes. It is also 5-10 minutes taxi to the Atletico Madrid's stadium if you are looking to catch a game. Around the hotel there are convenient stores, some small diners, a Burger King, and a super market which is 5 minutes walk away. The subway station is also 5 minutes walk away which will take you to Gran Via in around 20-30 minutes.

Business

10/10

Exceptional

15 Feb 2023

VARTOUHI

The staff. The availability of transportation between the airport and the hotel

10/10

Exceptional

04 Feb 2023

kathryn

Great place to stay - location, staff, room

Great stay at the hotel. Comfortable room, good location not far from bus and metro to get to city center, great breakfast offerings, friendly and helpful staff.

Business Self

8/10

Excellent

24 Jan 2023

Paul

Great location for Fitur but no shuttle. (great free airport tsfr though). Excellent breakfast warm rooms although on Main Street excellent soundproofing. Not so many good dining options in the area. Staff always helpful

Business Self

10/10

Exceptional

22 Jan 2023

Ana

Good for business travel

Business Self

10/10

Exceptional

12 Jan 2023

Vanesa

100% recomendable!!!

Fui con mi perrita Yorki y no tuve ningún problema. Excelente atención por parte del staff, las habitaciones limpias y muy cómodas. 100% recomendable!!!

Friends_and_family Family

8/10

Excellent

01 Dec 2022

Felicity

Convenient to the airport; appreciated pick up and drop off the next morning. Did not receive a wake up all even though I had booked one .

Leisure Self

10/10

Exceptional

16 Nov 2022

Jeffrey

Breakfast was great value.
Room was a good value. Only negative was fire doors/ entry
were noisy, need mechanism
to keep doors from slamming.

Leisure Self

10/10

Exceptional

02 Nov 2022

Jose

Breakfast and cleanliness

Leisure Partner

10/10

Exceptional

30 Oct 2022

Yohana

Convenient hotel despite it being a bit old. We had a very good 2-night stay here. Staff were friendly and accomodating. They kept our 5 deliveries from Amazon despite one of them was big. The hotel compensated us for not having AC in the room due to its original setting (not because it was broken). Very good to provide free shuttle from & to the airport. Special thank you for Mario for making our stay more enjoyable.

Leisure Partner

10/10

Exceptional

26 Oct 2022

Malcolm

Very convenient from the airport.
Unfortunately the shuttle didn’t show up so it was 30€ taxi ride.

Leisure Self

10/10

Exceptional

12 Oct 2022

Desiree

I loved how they arranged transportion to and from the airport. The staff was very friendly and accommodating and i was able to leave my luggage while my room was being cleaned. The metro stop is 5 mins up the street and easy to navigate to get to the Plaza Mayor.

10/10

Exceptional

11 Oct 2022

Lynda

Property was good in terms of amenities: clean, comfortable bed, easy access to downtown via subway line and free shuttle to airport. Staff were friendly and knowledgeable about transportation. Great breakfast.

Leisure Self

10/10

Exceptional

11 Oct 2022

Solomon

I highly recommend this Hotel

6/10

Pleasant

01 Sep 2022

Jorge

I liked the airport transportation service that the hotel provides. The place is just ok. No microwave guys, that is a must in every hotel.

Friends_and_family Family

10/10

Exceptional

27 Aug 2022

Julio

Hermoso hotel, muy moderno y limpio. Todo espectacular. Servicio de Shuttle excelente y el desayuno a pago muy completo. La habitación cómoda y grande. Cerca de estaciones y paradas.

Leisure Family_with_children

8/10

Excellent

25 Aug 2022

Gustavo

The hotel has good amenities (used their outdoor pool and gym) and an amazing system that they can get you to the airport anytime you want (they call a car service for you and pay for it if the shuttle is not available). Room is a bit of the small side and neighborhood not the best but I definitely recommend it and would stay again.

Leisure Partner

8/10

Excellent

23 Aug 2022

SONIA

Good location
Food not so good

Leisure Family

8/10

Excellent

18 Aug 2022

Verified traveler

Great hotel near the airport. Staff was outstanding, very friendly and helpful. Ride to the airport was prompt and courteous. Highly recommend!

Friends_and_family Family

10/10

Exceptional

16 Aug 2022

Verified traveler

Clean, comfortable, and convenient.

The shuttle to the airport is actually a Bolt car hired on the spot, but it works much better. Make sure you have the correct tel. number when you arrive at the airport, as the one displayed at the shuttle terminal corresponds to a different Sercotel. The area is not touristic, which is a plus for me. Plenty of economical food places. The swimming pool was wonderful!

Self

10/10

Exceptional

15 Aug 2022

Daniel

All fine and the airport shedul service was very good

Leisure Family

10/10

Exceptional

12 Aug 2022

Anthony

Nice clean and accurate as listed