Ibis Madrid Calle Alcala

Spain , Madrid
MADRID, Calle De Valentin Beato, 20
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100 reviews shown

6/10

Pleasant

18 Jan 2026

sarath

Need a water heater kettle in the room

10/10

Exceptional

18 Dec 2025

Irene Ferrera

The hotel is a bit dated but common areas have been tastefully remodeled and the rooms are very well kept and very clean. The hotel itself is basic but is welcoming and spacious.The beds are comfortable and the surroundings are quite quiet. Staff were very kind and welcoming and checking process simple and fast. Public transport is very close and convenient and I had no problem finding easy and free street parking in front of the hotel.

Leisure Self

10/10

Exceptional

11 Nov 2025

Esther

The was sopton amazing staff everything was so beautiful I will stay again definitely I am coming back with my family thank so much I really enjoyed my stay ❤ 😊

Business_and_leisure Partner

8/10

Excellent

01 Nov 2025

Adriana

The room was clean and had everything we needed and you would expect in a budget hotel. The breakfast was good with a lovely variety from fruits, pastries, fresh juice ,salami ,ham , cheese , omelette, boiled eggs.
The hotel staff were all so lovely and friendly Ivan and Jennife are so nice and helpful.
The hotel is located few metro stops away from Madrid city centre.

Leisure Family_with_children

8/10

Excellent

13 Oct 2025

Bonnie

The hotel was fine and the staff were all great. It's just a longer ride on a crowded Metro

Leisure Self

8/10

Excellent

12 Oct 2025

Jose

N/A

Leisure

10/10

Exceptional

07 Oct 2025

Karina Lisseth

Todo me pareció excelente

Business

10/10

Exceptional

23 Sep 2025

Karina

Me gustó que estoy cerca del aeropuerto y a su vez en la esquina se encuentra la estación del metro de la línea 5 que me lleva directo a la Gran Vía sin hacer cambio de metro.
La atención muy buena, la pizza deliciosa al igual que los desayunos.

Leisure Partner

8/10

Excellent

12 Sep 2025

Alejandro

Honestly the only problem was de AC . Need to be reviewed and more for this season . The rest was excellent .

Business_and_leisure Self

8/10

Excellent

25 Aug 2025

Neil

It's an IBIS, you know what you are getting. Very convenient for Metro line 3 which is very handy. Some decent food and drink options around, but a few bits defo in need of an upgrade. Mixed area for sure but fine for a weekend.

Leisure Self

10/10

Exceptional

02 Aug 2025

Victor

It was my second stay at an Ibis hotel and it didn’t disappoint at all just like the first time in Paris. It is located half a block from Suanzes metro station and minutes from the airport by both taxi or public transportation. There are many parks, restaurants, and cafes in walking distance.

Self

10/10

Exceptional

29 Jul 2025

Excellent staff

Quiet area which was refreshibg after the pack of tourists all over madrid. Staff were excellent. Hard working staff
Rooms very clean . Excellent sleep blackout curtains no noise from street no real noise from others in hotel
About a 20 minute train ride to opera train station same line.
Similar to and from airprort but need to change twice trains
.

Self

10/10

Exceptional

16 Jul 2025

Cesar

Rooms are good and comfortable. The reception area has a lot of activities. There are a bar and a restaurant. The day I checked in, there were a Dj putting music very loud. It was little weird but I only saw that one time. So not bad. Staffing is kind of serious. They weren't friendly with me even though I stayed four nights. The hotel is not near the attractions but it has the metro line very close. Nothing more to say. Ibis hotels are always good.

Leisure Self

10/10

Exceptional

15 Jul 2025

Brianna Kristine

Enjoyed our stay at this property. Staff was friendly and helpful. Clean and comfortable room.

Leisure Friends

8/10

Excellent

08 Jun 2025

Graciela

Great stay. Basic accommodations but very nice service. Mildew in the shower needs to be cleaned better. Close to train station.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Marco

The staff at the hotel is helpful and friendly, from housekeeping, restaurant and reception.
The breakfast buffet was complete with options for all tastes, very healthy and fresh. The service at the restaurant is excellent. Special thanks to Nina for the exceptional menu.
Special thanks to Ivana at the reception for the great transportation tips that saved us money.

We would definitely stay here again.

Leisure Partner

10/10

Exceptional

28 May 2025

ANDRES

Excellent breakfast buffet!

Partner

2/10

Poor

02 Apr 2025

NIRAV

Pizza available 24hrs

Leisure Family_with_children

10/10

Exceptional

27 Feb 2025

Glen

Good value. Clean modern in a convenient location, close to the metro. Staff are helpful, and theres food available 24 hours a day

Leisure Family

6/10

Pleasant

11 Oct 2024

Sharon

Property in a good location for night before a flight back to the States. The staff was very helpful. The property just seemed a little worn and tired. And I thought 234 euros was quite expensive for an Ibis.

Leisure Partner

10/10

Exceptional

18 Sep 2024

Kenneth

My Spanish is that good but with the bilingual staff i was able to get everything i needed to make this a terrific vacation.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Antonio Jose

Very clean. Good breakfast.

Leisure Self

8/10

Excellent

13 Aug 2024

Sante

Excellent breakfast. Neat and new property.
The room temperature is centrally set, so you cannot increase or decrease it. It is nice for environmental awareness, but for people that love polar temperatures in hotel rooms I think it should be advertised at the moment of reservation, specially during hot summers like this. Other than that is a perfect option for short transits in Madrid near the airport.

Leisure Self

10/10

Exceptional

12 Jul 2024

Arnaldo

all is good,

8/10

Excellent

03 Jul 2024

Andrew

Very good value stay for Madrid

Leisure Self

10/10

Exceptional

06 May 2024

Stephen

Excellent all round

Leisure Self

10/10

Exceptional

15 Mar 2024

John

Easy to get to from the Metro (Suanzes)
Friendly staff (some English speaking)
Delicious breakfast
Had a great night's sleep in a comfortable bed
Room was very clean.

Self

10/10

Exceptional

31 Jan 2024

Melissa

Very nice property, nice and very convinient room and location. Service from the staff fantatic

6/10

Pleasant

24 Nov 2023

Nick

Location is great for food and work with a metro nearby.
Hotel is very basic, far below any normal Ibis standard. Rooms are very small, dated, with no air conditioning, too few plug sockets, limited bathroom and no extra lock on door.
Breakfast was low standard, very limited choice, not great options, almost nothing hot and truly terrible coffee.
It was clean and well presented but disappointing.

Overall I would stay again if I had no alternative but it would not be my choice next time.

To improve they should offer more breakfast options and update the rooms.

Business Self

8/10

Excellent

31 Oct 2023

Agnieszka

The stuff really friendly. Clean. No cups or glasses in the room. Very close to the metro. Just old and rooms dont look like in the pictures.

Leisure Self

10/10

Exceptional

12 Oct 2023

Wilma

The room was nice but small.

Leisure Friends

10/10

Exceptional

11 Oct 2023

Yongge

Small rooms, but quite and good for metro transportation

Leisure Partner

10/10

Exceptional

03 Oct 2023

Veronica

Great place close to the metro station, staff very nice

10/10

Exceptional

12 Sep 2023

Luisa

Very clean. Excellent breakfast buffet.

Leisure Pet

10/10

Exceptional

04 Jul 2023

Marcos

Good location, service, area

Very good location close to a metro station, restaurants and cafes nearby, and one big mall one metro stop away. Easy access to the center and other tourist attractions by metro. Breakfast is really good (charged separately), staff is courteous, and hotel is clean.

Friends_and_family Friends

8/10

Excellent

03 Jul 2023

Marcos

Great option out of the city center

Really good service, clean, tasty breakfast (charged apart), close to a metro station, and not far from the airport. Easy access to the rest of the city via metro.

Friends_and_family Friends

8/10

Excellent

03 Jul 2023

Marcos

Great location in between the center and airport

Really good location, just a few meters from the closest metro station, and not too far from the airport.

Friends_and_family Family

10/10

Exceptional

03 Jul 2023

Marcos

Good service, staff, conditions

Good location, just half block from a metro station, good option if not necessarily you must stay in the center of the city.

Business

8/10

Excellent

27 Jun 2023

Cesar

Although the room was exceptionally small without even a place to hang up any clothing, the breakfast and piazza available for purchase in the evening made up for all the deficiencies. Easy parking for our big SUV was a big plus at a low price in comparison to other hotels we stayed in.

Leisure Partner

10/10

Exceptional

22 Jun 2023

PLACIDO C.

I love the hotel bar and location.

Partner

10/10

Exceptional

12 Jun 2023

Bharat

Nice place to stay

Leisure Family

10/10

Exceptional

02 May 2023

Roberto

Ibis never disappoints you. They may have to fix little things here and there but the general impression is that the hotel exceeds the expectations for the price to be paid
Excellent hotel for the value

Leisure Partner

10/10

Exceptional

24 Mar 2023

cesar

The location and practical
A hotel to visit Madrid is genial!
Clean,practical and convenient

8/10

Excellent

06 Mar 2023

Darren

A comfy room and an overall pleasant experience. Fantastic location right next to Suanzes metro with a direct line to Madrid city cente

Leisure Family

8/10

Excellent

28 Jan 2023

kathryn

Good place to stay for business traveler

This was a fine hotel to stay for business. The room was comfortable, not fancy. The hotel is located close to a metro station so easy to get into city center. The breakfast was well stocked and tasty. I wouldn't suggest this hotel for tourists wanting to be close to tourist attractions.

Business Self

8/10

Excellent

06 Sep 2022

Hema

good budget hotel with easy access to the metro

Leisure Family

8/10

Excellent

24 Jul 2022

Jaime

Well maintained

Leisure Family_with_children

8/10

Excellent

05 Jul 2022

ellie

Great pizza

Lovey stay for 1 night, we had a lovely pizza at hotel bar

Partner

6/10

Pleasant

08 Jun 2022

Nishtha

Breakfast

For the price..the breakfast was lower than basic…did have a look but was not worth the price..ate cheaper at the airport

Friends_and_family Family

2/10

Poor

26 Oct 2021

Carlos W.

Horrible staff and rooms.

Front desk clerk on day shift are RUDE and helpless. They don’t have a office center(computer) available to print any boarding pass or health forms required by the airport. Rooms are dirty and old. They don’t allowed you to use the wifi unit you checked in. I have stayed at ibis hotels before without any problems but this location it’s horrible stayed away if you can!

Partner

10/10

Exceptional

02 Sep 2021

Verified traveler

Great little hotel and location to central Madrid

Wonderful stay for a meeting at IFEMA. It is about 1 block from the Suanzes metro stop so VERY easy to get around all of Madrid from there. There also is a bus that goes directly to IFEMA on Calle Acala. Staff were very helpful, friendly and always available.

Business

10/10

Exceptional

11 Aug 2021

Verified traveler

Convenient with pets

Stayed for 2 nights before our flight , convenient with a dog due to a nice park crossed the street. Nice stuff and clean .

Business

10/10

Exceptional

29 Dec 2019

Verified traveler

Lovely. Staff is really polite and helpful, always wearing a smile.

Friends_and_family Friends

10/10

Exceptional

23 Dec 2019

The bed is so comfy and the staff is really lovely.

Friends_and_family Friends

8/10

Excellent

20 Nov 2019

Paul

It was pleasurable

Business

10/10

Exceptional

04 Nov 2019

Rebeca

Pretty cozy and warm, the bathroom a little weird but it was good

Leisure Partner

4/10

Poor

30 Oct 2019

Verified traveler

Well they have construction in the back of the building and the noise didn’t stop until almost 7:30 at the time was a little bit hot and they didn’t have the AC on because they have already the boiler on we open the window and combine the noise and hot air impossible we can’t sleep but not everything was bad they have a good breakfast for $7,50 for person plus 11 or 14 euros for parking

8/10

Excellent

30 Oct 2019

Verified traveler

Parking on the street was available; lots of restaurants nearby; large park across the major road; gas station very close.

Leisure Friends

10/10

Exceptional

21 Sep 2019

ANDRES

Great location. 10 minutes from airport. 15 from downtown. Very clean, well maintained. Great breakfast

Partner

10/10

Exceptional

15 May 2019

Ian

Great little secret !

Awesome staff , wonderful breakfast and good food available for dinner , my new go to place in Madrid
1

10/10

Exceptional

23 Nov 2018

Verified traveler

Great location, price and service. I recommend this hotel.

Leisure Family

10/10

Exceptional

10 Nov 2018

Glenys

This Ibis is a little out of town, but very easy to get to by metro, which is only 200 metres away. It was lovely not to have a long way to go to the airport and back for our short stopover. Staff were very friendly and accommodating. The bathroom was much bigger than I expected. Things have changed for Ibis it seems. Very happy with our stay.

4/10

Poor

16 Oct 2018

Brian

Not great

The pillows smelled of tobacco. Take a shower and the soap container was empty with a message to call and buy bath soap. Asked for directions to the airport and received directions that would have resulted in travel for more then an hour vs 25 minutes.

Partner

6/10

Pleasant

14 Oct 2018

Jose

One night

Overall ir es a good.. the area was no very closet to madrid downtown. Metro very close. Air conditioner das workworking properly.

Family

10/10

Exceptional

22 Sep 2018

Victor

Nice hotel close to a metro station and the airport, perfect for one last night in Madrid to shop before heading home

10/10

Exceptional

12 Sep 2018

Verified traveler

I am very happy eith my stay there. I liked that the metro entrance was around the corner.

8/10

Excellent

04 Sep 2018

Verified traveler

Great location for easy access to the airport! Also right by a metro station and restaurants. The hotel also has a restaurant.

8/10

Excellent

31 Aug 2018

Julie

Good hotel stay

Nice stay, good dinner and breakfast, clean and spacious room and good customer service.

Family

10/10

Exceptional

06 Aug 2018

Y0k3

A day in Madrid

Arrived in Madrid in the afternoon, and left the next afternoon. It was easy to get to the hotel from the airport (two buses or one bus and a subway). The journey only took half an hour. The hotel area is in a non-touristy area so at night it's quiet and nice. Not too crowded in the day time either. There are a few small stores and a supermarket within 5-10 minutes of walking distance. There's a bar and restaurant in the hotel. My one day experience with the hotel has been fantastic. I did not have an European laptop adapter and the front desk personnel loaned me one for the night. I would highly recommend this hotel if you prefer to stay away from the busy and noisy touristy areas.

10/10

Exceptional

15 Jul 2018

Verified traveler

Great hotel with easy access to metro

The hotel is close to a metro station, but not super close to city center. Overall I would recommend the hotel. It was clean, nice, and staff was friendly. If you're vacationing in Madrid then be mindful about when the metro closes.

Family

8/10

Excellent

22 May 2018

VERY NICE STAFF, especially DIEGO the Night Manager. He helped me print a Boarding Pass out of his busy schedule. He was very good employee and should be considered for additional Management Opportunities.
Hotel is a good value for the rate situated near the Suanzes Metro Station. That station stays open until about 1:30 AM which is convenient. The Madrid Metro automatic machines are quite confusing, though. The machines make you pay 2 Euro for a Metro card and then you can add purchases to it instead of simply buying a one way ticket. They will note whether you would like service in English but every page thereafter is listed in Spanish? Try to use the Single trip option and add money to the card as needed. A 10 trip option charge is allowed but the customer cannot add value to it. I noticed a lot of confusion at every station, especially the larger ones in how visitors tried to make Metro purchases. The Madrid Metro authorities do a pretty poor job in making those automatic Metro machines understandable in languages beyond Spanish.
Area is fairly decent with various types of restaurants nearby. Avoid The Irish Corner Restaurant and Bar a few hundred yards south of the hotel. High prices for drinks and carefree attitude toward service. A type of warped Spanish pride was noticeable at this restaurant even though it gives an outside International, (Irish) welcoming appearance.
This insular Spanish pride and lack of friendly behavior to the (Hotel) visitors is beyond me.

10/10

Exceptional

08 May 2018

Adriana

Nice and clean

All staff are very nice, the rooms are very clean, the ubication is excellent.

10/10

Exceptional

14 Feb 2018

Heather

Handy to airport, clean and comfy

Quick 2 day stopover so wasn't expecting much but was pleasantly surprised by the friendliness of staff, the cleansiness of everywhere and great restaurant facilities. rooms are functional with comfortable bed and great big walk in shower.

8/10

Excellent

30 Dec 2017

Louis

Decent hotel, overall

Good hotel for the cost. Good service. Area seems transitional: if you stay around the Metro station nearby (Suanzes) there are lots or restaurants and shops and such; if you head south of hotel, it’s a lot of businesses and automechanic/car dealerships. Somewhat weird place to put a hotel, but the hotel is great if you’re budget traveling. No complaints.

10/10

Exceptional

06 Dec 2017

Peter

Nice Hotel

It's a bit out of the city but if you can either figure out the new Metro card system or are prepared to walk half an hour, it's fine cos there is a station pretty much right outside. The staff were all very friendly and the rooms comfy and spotless. Taxi from the airport should cost around €24 as it did on the way back rather than the non meter con of €30 on the way in but that guy got very lost and pretty much lost out on the extra €7 he tried to extort from us. Not a bad price but take into account the taxi fare cos there is NO shuttle service. Overall... excellent

Partner

8/10

Excellent

19 Sep 2017

Steve

A good hotel not to far from the airport, using the Madrid metro from the airport takes 2 changes of lines and takes around 1.15, to use a cab takes 15 mins. Nice food in the restaurant and a good bar. Pleasant room and in a very quite area. If I went to Madrid again I would use this hotel.

6/10

Pleasant

01 Sep 2017

Mohamed

Basic clean hotel

very basic hotel with no facilities at all... just if u wana a clean calm hotel for sleep only i would recommend...location is 15 mins by taxi to puerta del sol city center..

10/10

Exceptional

03 Jun 2017

Kaela

Great stay!

Great stay for business. Convenient to airport.

8/10

Excellent

04 May 2017

Diego

We have stayed at a hostelin the center of Madrid on our prior visits. The hostel is ok if you don't have children . Mine is 3 yo so this hotel work great for us. It is small but we love it. We took 2subway trains to reach the city center . Toally recommend

Family

6/10

Pleasant

23 Nov 2016

Alberto

On the average

Bed was not good.

8/10

Excellent

17 Oct 2016

Ashvini

Comfortable Stay!!!

Hotel location is only 2 min walk from Metro station. Had a supermarket in vicinity and few restaurants. Airport is far from the hotel and need couple of metro changes.
Hotel staff was good, co-operative n helpful. Room was clean, comfortable.There should be an electric kettle in the room with some relevant tea n coffee supplies..
Breakfast had healthy options ,still it would be nice if some egg options like soft boiled eggs, scrambled eggs are also served.

10/10

Exceptional

27 May 2016

Verified traveler

Excellent

8/10

Excellent

11 Dec 2015

Manuel

Ibis

Like any other Ibis. Good for a night sleep

8/10

Excellent

26 Oct 2015

Rosemarie

new to Madrid

Very pleasant service and will stay agaiColorado

Family

8/10

Excellent

15 Oct 2015

Alan

Fair value in Madrid

Fair value - no major problems though TV channels limited. Would stay again.

Family

10/10

Exceptional

21 Sep 2015

Verified traveler

EXCELLENT HOTEL

EXCELLENT HOTEL CLOSE TO TUBE AND NICE RESTAURANTS

Family

6/10

Pleasant

30 May 2014

nmay3453

Close to metro and clean

For the price and a night it was good. Cannot complain about the cleanliness or attentiveness of staff. But this was a very basic hotel. It was close to transport and very convenient.

8/10

Excellent

05 Oct 2013

Yuval Adam

Standard Ibis Hotel

Overall the hotel is typical of Ibis, you get a good deal for a good price, and this case wasn't any different. This time, though, we arrived to a room that had a busted sink pipe. We had the room changed, but only after an hour that no one came to fix the problem after reporting to the front desk. Additionally, the new room was a non-smoking room but clearly smelled as if someone did smoke there earlier. Otherwise, all the other hotel services were on par.

8/10

Excellent

03 Jul 2012

Adam Taylor

Located in the business area of Madrid. Not much else in the area but ideal for me as my meetings were 5 minutes around the corner. Tube into the centre of Madrid is just around the corner but it is quite a way out. Hotel did its job for me!

8/10

Excellent

17 Mar 2026

Marie-Louise

Morgenmad varierer men lidt kedelig, jeg savnede mere frugt og sunde valg

Self

8/10

Excellent

23 Feb 2026

Andrea

Excellent déjeuner, emplacement proche d’une station de métro. Lit confortable malgré la petite chambre.

8/10

Excellent

27 Jan 2026

Janette

El personal

10/10

Exceptional

26 Jan 2026

JOSIANE

Muito bom em todos os sentidos, um pouco afastado de centro, mas nada que atrapalhe, otimo custo beneficio

10/10

Exceptional

12 Jan 2026

Viridiana

Metro cerca! Buenas instalaciones

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

José Miguel

Habitación limpia, un poco vieja, le hace falta algo de mantenimiento.

Partner

10/10

Exceptional

10 Jan 2026

Cristina

Buena ubicación, habitación cómoda y con cuna para el bebé.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Cristina

Personal muy amable y la habitación muy cómoda.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Flavia Maria

Equipe, quarto , café
Fica um pouco longe do centro. Gastamos muito em transporte

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Lucas

Quero deixar em destaque a equipe da noite, muito simpáticos e sempre nos ajudando com o idioma! Solicitei copos, taças e foram muito solicitos também! O quarto amplo, muito limpo, colchão excelente (que faz muita diferença para uma noite boa de descanso) e banheiro limpo e equipado também! Super voltaria e recomendo, tem muitos cafés em volta e menos de 5 minutos você está no metrô!! Excelente

Friends

10/10

Exceptional

31 Dec 2025

Antonio

Todo excelente

Partner