Name: Grupotel Orient
Address: Carrer Duna, 3, Playa De Palma, 07600, ES

10/10

Exceptional

18 Apr 2026

Jessica

The single room was very comfortable and plenty big enough for one person. The hotel this year was a lot quieter at night, they have solved the issue of lots of drunks coming in throughout the night and waking everyone up. Rooms always clean. Choice of buffet selection is brilliant both at breakfast and evening meal and generally cooked really well.

Friends

4/10

Poor

16 Oct 2025

Jo

On a positive note first we were happy with the room, house keeping, bar area and the bar staff. On a negative note, we weren’t impressed with the food or the waiting staff. The food hardly warm and the quality of the ingredients was a lot to be desired on certain items. The crockery and glass ware not up to a clean standard. Waiting staff were busy but we were disappointed not to be offered a drink with our meal even though we tried to attract their attention. This also happened at breakfast time so we did not have a hot drink. Everyone else seemed to be offered. To be woken at 4am on two occasions by people returning to their rooms, shouting and singing and banging around etc not acceptable, this lasted for between 45 and 60 minutes. All in all a disappointing experience. We were happy enough with the location etc but with the negatives we would not choose to return as we left disappointed.

Leisure Partner

6/10

Pleasant

30 Aug 2025

Jonathon

I’d rate this more as a 3-star than a 4-star hotel.

Check in: The man on reception when we arrived was really nice and welcoming, no issues there. Don’t know his name but he was bald (sorry).

Check out: Completely different story. There were three people on reception – a middle-aged brunette man, an older man sitting down, and an older woman – and they were honestly so rude. They tried to charge us an extra £1000, saying we hadn’t paid, even though we had the receipt right in front of them. Instead of even checking properly, the brunette guy and woman just kept repeating, “we wouldn’t have the bill if you’d already paid.” We had to message Expedia (who we booked through), and when Expedia called the hotel, the older guy answered and actually said, “I don’t know why the hell they’re calling you.” In the end, it turned out we were right and we had paid, but there were no apologies at all. They also tried to charge us for soft drinks during meals, even though we were all-inclusive. Again, once we pointed it out, they took it off, but still no apology.

Other cons: Bed was really uncomfortable, food very repetitive, gym wasn’t great, and the pool was tiny.

Pros: Room was clean, nice view, short 10 min walk to the beach. Most of the staff throughout our stay were actually really lovely – it was just the reception team on check-out that left a bad taste.

Overall, I wouldn’t call this a 4-star experience and wouldn’t return.

Leisure Partner

10/10

Exceptional

11 Jul 2025

karam

Clean , organized hotel and near to bus station and beach

Leisure

8/10

Excellent

06 Jul 2025

Gina

Quiet rooms, great breakfast buffet but our air condition wasn’t working. This is innacceptable in a place where you have 33 degrees every day.

Leisure Friends

8/10

Excellent

08 May 2025

Michael

Lovely place to stay BUT very noisy especially at night.

Leisure Friends

8/10

Excellent

28 Apr 2025

Liam

Lovely and relaxing stay

Clean hotel, friendly bar and reception staff. Pool was lovely (and quiet, during my stay!)

Food was a little bit hit-and-miss with the all-inclusive, but there was generally a wide selection available.

Self

10/10

Exceptional

06 Sep 2024

Nele

Very friendly staff and perfect location!

Leisure Friends

8/10

Excellent

12 Aug 2024

Ramona

Grupotel Orient in Mallorca advertises itself as a four-star establishment, but in reality, it is more akin to a good three-star hotel. While it was clean, the facilities have clearly aged and no longer meet the standards one would expect from a four-star property. The hotel staff were quite authoritarian, creating the impression that they were looking for any opportunity to impose rules, which negatively affected the overall experience.

Another downside was the air conditioning system, which could not be adjusted to the desired temperature but was instead set according to the hotel's preference. Additionally, the pool and sun loungers were insufficient for the size of the hotel, which has seven floors. Even at the pool's opening time at 10 a.m., there was already a queue for sun loungers.

On the positive side, the hotel is well-located, just a 15-minute walk from the beach. The beach itself was a true oasis of relaxation, with a beautiful sea that made the effort worthwhile. In conclusion, the hotel does not live up to its four-star rating, and the overall experience was mixed, with both positive and negative aspects.

Leisure Family

6/10

Pleasant

06 May 2024

Jessica

The property is ok, but a lot could be improved with the facilities and warmness of staff. Had to pay cash for a towel deposit which was unexpected and didn't have any.

Leisure Family

8/10

Excellent

13 Oct 2023

Debra

Only a one night stay but comfortable & with a pleasant view - always a plus when you want to relax in the evening.

Self

6/10

Pleasant

22 Sep 2023

Sylvia

The restaurant and staff and choice of food was beyond my expectations, i would definitely rate that a 4 star. The spar facilities also fab! Hotel rooms i would rate a 3* as certain things are in need of an upgrade. Their was alot of noise all throughout the nights, \"lots of knocking on doors, there was no consideration towards the other guests at all\"! When notified reception, it was delt with very well however it's a constant turnover so the same problem with a different room, had minimal sleep over 2 of the nights. It was mentioned from a female member of reception staff that, we try and put all the old together on the same floor, \"so what about young families with small children \"do you also have a seperate floor for them\"! Nobody likes to be put in a box only for you to accommodate the customer's you find matter the most!

Leisure Self

10/10

Exceptional

17 Sep 2023

Jairo

Everything excellent!!

Leisure

10/10

Exceptional

07 Sep 2023

Wayne Anthony

Excellent

8/10

Excellent

22 Aug 2023

Ria

Wonderful hotel

Leisure

8/10

Excellent

27 Sep 2022

Verified traveler

Beds are very stiff and a little expensive for an all inclusive but the included drinks were good. The food was pretty good! Staff at the front desk was very friendly and the dining area staff were amazing.

Friends_and_family Friends

8/10

Excellent

06 Oct 2019

Verified traveler

Good location to the beach. Only 10 min walk. Property is nice. Clean and fairly modern. Big percentage of German visitors. Staff are accommodating. Views from the rooms are not the best.

Business_and_leisure Self

8/10

Excellent

31 Aug 2019

Wayne

Comfortable stay

A very good stay, room was very modern and clean, food was fantastic as was the service,

Friends_and_family Family

8/10

Excellent

29 Aug 2019

david

Nice hotel

Hotel was very clean as were the rooms. Majority of staff helpful and polite. One draw back is that there is quite a steep hill up to the entrance. On the whole I would return.

Self

10/10

Exceptional

13 Aug 2019

Verified traveler

Unique part of the hotel was friendly, helpful and very kind of staff they had. I would like to recommend to everyone to stay ın Grupotel Orient, where we felt safe, welcomed, enjoyed every minute of our stay. The night shows and kive musics were also good surprise. Thank you for management who thought about every details to make their guests to feel comfortable like at home and thank you to all workers of the hotel, who did not work to just earn a wage but put their good heart and lights on work and services.

Leisure

10/10

Exceptional

02 Aug 2019

Verified traveler

Staff all very friendly
Spotlessly clean the whole property and pool areas
Food, for an all inclusive hotel was excellent

Leisure Partner

8/10

Excellent

11 Oct 2018

Verified traveler

Good value for money

Pleasant solo stay during the first week of October, but the weather was a bit hit and miss and not warm enough for pleasant swimming in my opinion. The hotel is really good value for money with the inclusive buffet meals and unlimited use of the outdoor pool and the spa/wellness centre which includes a wet and dry sauna and indoor pool. If you're a light sleeper I'd advise requesting a room on the rear side of the building. The front side can be subject to noise from entertainment out the front. I requested to move and was given a quieter room without issue.

10/10

Exceptional

11 Oct 2018

Verified traveler

Very friendly and helpful staff! The hotel even prepared some dinner for us although we were late and the restaurant was already closed.

8/10

Excellent

21 Sep 2018

Jack

Good food, rooms but no parking & terrible manager

I was staying at the orient for one night on a stopover and overall the hotel was great, reception staff were great. Food was good and I really enjoyed the hotel overall. I only had one issue and that was with the manager.

First of all I was stopping over for one night only and I would have a hire car so I chose this hotel as it clearly states that it has free parking. As I was unable to find the parking I pulled up outside the hotel (which is on a side street and not in a very busy area) in a spot designed for the shuttle bus, as I was only going to be there for 2 minutes while I ran in to reception to ask them whereabouts the parking was.
It was approximately 00:00 and just as I got out of the car a person who told me he was the hotel manager immidately rushed over the me and told me that I must move immediately, I said sorry is it okay if I leave it there for two minutes to go and speak to the reception about parking.
Immediately and aggressively he said \"no you must move the car now and I am copalling the police\"
I was shocked to say the least and I said I'm sorry I don't think that's necessary it's only for a minute while I run in and ask about parking.
Very abruptly he responded with \"there is no parking, I'll call the police. Park somewhere else\"

I said I'm sorry but where am I supposed to park? The hotels.com website clearly states free parking\"
He said that these aren't the hotel website so it's none of his concern and mentioned the police again.

8/10

Excellent

07 Sep 2018

Denzil

Good Quality and Good Facilities

Great Hotel. A bit of a walk up the hill to get there from the beach but really good facilities and quite chilled

10/10

Exceptional

11 Aug 2018

Steven

Perfect for a few days away.

Beautiful hotel, very clean and modern throughout, room was amazing and cleaned daily. Food was superb, all diets catered for and very tasty. Can't fault the hotel at all and i got it at a great price and was upgraded to a double room from a single. Would definitely return. 10 minutes from the airport by taxi, near to a bus stop to take you to Palma, and 5 minute walk from the beach. I think I was the only English person there as everybody else seemed to be German, but I travel to get away from home so this suited me just fine :-)

4/10

Poor

19 Nov 2017

Iryna

Very rude staff in hotel's restaurant.

I bought a full board with this hotel, meaning breakfast, lunch and dinners were included. On our second day waiter at the restaurant was super rude during lunch. He was telling me that our names were not on the list. He was very agitated, yelled at us in front of other patrons. I firmly asked him for his name, but he covered his name tag and run away. It was very humiliating scene. I have complained to the hotel's manager, but he told that he already spoke to the waiter and apparently the waiter thought that we are from another hotel. He sent us a bottle of wine, but I felt that the whole situation was completely mismanaged and the waiter never apologised to us.
One thing I would suggest - simple wrist bracelet appropriately colour coded would eliminate this type of situation in the future. May be recognising that some waiters are more suited to work as security officers would be a much better fit, would also help.
The whole incident left a really sour taste and I am not planning to return to this hotel.

10/10

Exceptional

17 Jun 2017

Laura

Lovely hotel short walk to beach in a quiet street

Overall hotel was lovely. Modern room and bar, staff were all lovely. Only ate in hotel a couple of times but food was good and plenty variety. I would say the hotel definitely falls into Arenal. It seems the influence of that resort is creeping along toward Palma so depending on the time of drinking/dining you like it may not be for you. Heading away from Arenal and toward Palma is less German influenced.

8/10

Excellent

07 Jul 2016

Annabel

Overall very nice hotel, great clean rooms and food! staff are friendly. Only thing that spoilt the stay were the very noisy groups of German tourists (mainly lads holidays). Drunken in the night, wouldn't say its suitable for families with small children. Lovely beach, however, more of a party scene. easy to travel to other areas! and buses are cheap and often :)

Partner

8/10

Excellent

04 Jul 2016

Verified traveler

The hotel is nice and staff friendly. My room was small but cozy. Unfortunately the hotel was really noisy. At the evening and night time there were groups of young people getting drunk and being noisy across the hotel. My room was close to staff room which was really noisy from 8am. Overall hotel nice in good location but it's impossible to get a good sleep.

8/10

Excellent

10 Oct 2012

Olga

Large hotel with a excellent service, but noisy

It is a large hotel with a good service, excellent food (hot drinks are not available at dinner even for money). Everything is provided, but environment is quite noisy. There is a restaurant on the one side of building where music plays till the night, while an equipment, which rustles day and night, is at the other side. There are German people only.

2/10

Poor

27 Jul 2026

Prudenci

Una pesadilla de hotel... Empezando por una minúscula cama para un pre-adolescente. De manera general, el personal muy poco empático hacia los clientes nacionales, a excepción de los 2 camareros del Bar. El buffet muy justo y básicamente mal atendido por alguna de las camareras. En la habitación, la mini-nevera servía para mantener en caliente las bebidas o comidas... Como amenities, sólo una simple pastilla de jabón tipo \"low-cost\"... En definitiva, mil pegas más... pero para no cogerme un mayor enfado no quiero recordar la estancia. Lo que no comprendo que por el excesivo precio versus calidad/etc... el hotel estuviera al completo!! Por cierto, sonó la alarma de incendios, y nadie, absolutamente NADIE del hotel, indicó qué debíamos o como proceder, cuando los clientes salían de sus habitaciones...

6/10

Pleasant

04 Jul 2026

Florian

Sehr sehr kleines Zimmer, der Fitnessraum ist unterdurchschnittlich, das Personal war diesmal sehr freundlich. Die Umgebung ist halt nicht schön. Es riecht nicht gut weil all die Leute nachts denken die Straße sei eine Toilette.

Self

10/10

Exceptional

23 Jun 2026

Ümit

Wir hatten ein sehr sauberes Zimmer. Das Personal war wirklich super lieb. Die Lage ist zum Ballermann ganz nah, aber dennoch ruhig. Das Essen war wirklich überragend, vor allem das Abendessen.

Friends_and_family Friends

6/10

Pleasant

14 May 2026

Etienne Rene

Buen hotel pero mucho ruido por los pasillos en la noche. Personal de recepción muy serio por la noche cuando llegamos

Business

8/10

Excellent

03 May 2026

Christian

Hotellet står til sine fire stjerner. God beliggenhet og fine fasiliteter for syklister og festglade voksene mennesker.

Friends_and_family Friends

8/10

Excellent

02 May 2026

Curt

Ok, riktignok sjeggkre eller sølvkre på badet. Men eller fint hotell, OK innendørs basseng og bra mat.

10/10

Exceptional

29 Mar 2026

Petra

Tolles Zimmer mit seitlichem Meerblick. Alles sauber und gepflegt. Es gab Halbpension. Das Essen war frisch und lecker. Das Personal sehr hilfsbereit und super nett. Zum Strand / Promenade ist es nicht weit . Auch kann man bequem und günstig mit dem Bus nach Palma fahren. Dieses Hotel würde ich jederzeit wieder buchen. Danke

Partner

8/10

Excellent

29 Oct 2025

Herman

Kamers tip top in orde. Goede bedden en heerlijke douche

2/10

Poor

28 Oct 2025

Florian

Buchung konnte nicht gefunden werden. Dann wurde mir ein nicht aufgeräumtes Zimmer gegeben. Dann wollte man mir ein Mittagessen verwehren dass aber in meinem all inclusive enthalten war. Ich warne vor diesem Hotel

Business

8/10

Excellent

21 Oct 2025

Torben

Godt hotel og god service

Godt hotel med god morgenmad og fin aftensmad. Ligger midt i “Tysker” Arenal. Eneste kritikpunkt herfra er at håndklæderne blev skiftet hver dag. Det er ikke særlig miljørigtigt, og overhovedet ikke nødvendigt.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Anna

Hotel Na Taponera

Rent, snyggt och prydligt. Inget att klaga på. Trevlig personal, fint städat på rummet förutom en dag (annan städerska dvs personnumret). Saknade dricksglas på rummet utöver tandborstglasen och någon form av skål så man kan sitta på balkongen och ta ett glas med lite snacks till. Ibland fick vi påfyllning med vatten på rummet och ibland inte. Bra frukostbuffé, saknade nötter och frön till yoghurten - mer sockerfria alternativ borde finnas. Överlag trevligt hotell.

Partner

6/10

Pleasant

02 Oct 2025

Regina

Das Servicepersonal wirkte leider oft lustlos. Essen nichts qualitativ kein Highlight, aufgrund des Budgets teilweise nicht frisch. Geschirr teilweise dreckig/fleckig. Lage war hingegen top und auch die Mitarbeiter an der Rezeption waren nett. Würden wieder buchen, allerdings das Abendessen weglassen.

10/10

Exceptional

17 Sep 2025

Chloé

Bon hôtel

Bon hôtel si tu es proche de la plage, donc pratique. Le seul hic auquel je n’avais pas forcément fait attention au moment de ma réservation. Les doubles ne sont pas des doubles, mais deux lits simples, collées, pas très pratique et confortable.
Au niveau de la restauration j’ai choisi la formule tout inclus et je ne regrette pas les plats variés en fonction des soirs, même si certains produits étaient là en continu, ça ne m’a pas dérangé. Par contre il faudrait peut-être voir le système de service des boissons car à chaque page, j’attendais au moins 10 ou 20 minutes avant qu’on vienne me demander ce que je voulais boire. Les chambres sont malheureusement pas très bien insonorisé, on entend les portes qui claquent la nuit des autres personnes de l’hôtel qui rentrent tard. Je recommande cependant, car grande piscine il y a souvent des transats.

Self

4/10

Poor

15 Sep 2025

Maria

Inget jag återvänder till

Rummet låg nära hissen och stora trappen och var otroligt lyhört. Vaknade 10-tal gånger ända tills på morgonen, tyskar igång dygnet runt. Poolen skulle öppna 10, vilket är sent. Poolområdet öppnades upp men dröjde ytterligare ca 15min innan själva poolen öppnades och badhanddukarna kom.

Self

8/10

Excellent

14 Sep 2025

Marcus

War ok! Die Zimmer müssten mal wieder etwas Farbe bekommen! Ansonsten ist die Lage sehr gut am Ballermann und das Personal ist freundlich! Preis/Leistung top

Leisure Friends

8/10

Excellent

01 Sep 2025

Frank

Die Toilette im Einzelzimmer ist sehr eng. Kräftigere Personen passen dort nicht drauf, weil die Nische sehr eng ist.

Leisure Self

8/10

Excellent

08 Jul 2025

Sandra

Bewertung

Ich habe im Group Hotel Orient in Palma de Mallorca übernachtet. Insgesamt war es ein sehr sauberes Hotel mit einem wirklich ausgezeichneten Service – das Personal war durchweg freundlich und hilfsbereit. Auch meinen Freunden hat ihr großes Zimmer sehr gut gefallen.

Leider muss ich als Rollstuhlfahrer sagen, dass mein Zimmer nicht barrierefrei war. Es war deutlich kleiner, es fehlte ein Duschstuhl und Haltegriffe im Bad, und der Balkon war für mich nicht nutzbar – zu eng und mit einem Absatz, den ich nicht überwinden konnte. Das ist schade, da das Hotel ansonsten einen sehr guten Eindruck gemacht hat.

Für Reisende ohne Mobilitätseinschränkungen ist es sicher ein Top-Hotel, aber wer auf Barrierefreiheit angewiesen ist, sollte sich vorher genau informieren oder eventuell nach Alternativen schauen.

Friends_and_family Friends

6/10

Pleasant

03 Jul 2025

Christian

Houskeeping was very annoying and came into the room several times without really knocking

Business

6/10

Pleasant

28 Jun 2025

Christian

Qualität der Speisen eher mau

Leisure Friends

4/10

Poor

28 Jun 2025

Christian

Essen schlecht

Leisure Friends

6/10

Pleasant

28 Jun 2025

Christian

Lage & Essen

Leisure Friends

8/10

Excellent

26 May 2025

Michael

Wir waren für eine Nacht dort. Großes Abendessen sowie Frühstück buffet. Die Lage ist nicht weit weg vom Zentrum, ruhig aber doch erreicht man alles schnell.

Business

8/10

Excellent

12 May 2025

Jennifer

Wir haben ein Partywochenende hier verbracht. Das Hotel ist super gelegen, sauber und das Personal ist durchweg sehr freundlich. Wir hatten Halbpension und für mich hat es an nichts gefehlt.

Leisure Friends

10/10

Exceptional

19 Oct 2024

Yolanda

El personal atento y muy amable y empático. Instalaciones muy limpias.

Leisure Friends

10/10

Exceptional

15 Oct 2024

Guillermo

Nos ha gustado mucho,volveremos

8/10

Excellent

05 Oct 2024

Lety

Muy cerca de playa

6/10

Pleasant

05 Oct 2024

Florence

Bonjour séjour agréable par la météo mais il manque des informations en Français pour le dîner pour les excursions et surtout pour le manque de savoir vivre des Allemand ( bcp de bruit dans les couloirs a leur retour de sorties mais également à la piscine dommage je retournerais à Palma mais pas dans cet hôtel…

Leisure Self

10/10

Exceptional

16 Sep 2024

Karla Patricia

Me encantó el hotel y la atención por parte del personal 10 de 10 me volvería a quedar aquí si vuelvo a palma

Leisure Self

8/10

Excellent

07 Sep 2024

Caterina

Bel soggiorno

Leisure Partner

6/10

Pleasant

05 Sep 2024

Verified traveler

For meget larm om natten fra fulde tyskere

Partner

10/10

Exceptional

21 Aug 2024

Verified traveler

Die Auswahl an Essen ist überwältigend. Es gibt mehrere Pools und auch bei frühem Abflug hat man die Möglichkeit einen Snack und Kaffee am Morgen zu bekommen.

Leisure Family

4/10

Poor

26 Jun 2024

Marie

Mitigé

Sur le papier cet hôtel a tout pour plaire malheureusement notre expérience ne sait pas passé comme nous l’espérions. L’hôtel en lui même est très beau, pas loin de la plage, si vous parler espagnol ou allemand il n’y aura pas le moindre soucis pour communiquer avec le personnel.
On a pris l’option demi pension pour organiser nos journées au mieux, hors ce qui n’est écrit nul part c’est que les boissons du soir que ça soit soft ou alcool sont payant lors du dîner… première surprise
Sur le site on peut lire que l’hôtel offre beaucoup de services ( piscines intérieure et extérieure, spa, location de voiture, snack etc). Or si vous ne demandez pas où se situe toutes ces choses, comment ça fonctionne ou même où se trouve le restaurant personne ne vous le dit. D’habitude les réceptionnistes prennent toujours le temps de tout vous expliquer alors qu’ici on a du être constamment dans la demande de renseignements et je n’ai pas apprécié cela car j’avais l’impression de déranger le personnel.
Niveau gastronomique beaucoup de choix le matin, un peu moins le soir mais la qualité n’est pas au rendez-vous. Il serait mieux de réduire les buffets et privilégier des produits de qualités.
Gros gros point négatif on a passé de très mauvaises nuits à cause d’autres usagers qui se pensent tout seul et qui déambulent dans les couloirs tard dans la nuit. La sécurité est d’ailleurs intervenus à plusieurs reprises à cause de ces comportements répétitifs.

Partner

10/10

Exceptional

23 Jun 2024

Björn

Fußballausflug in gehobenem Ambiente

Neuwertige saubere und klimatisierte Zimmer, ein schöner Außenbereich mit super tolles Frühstück und sehr gutes Abendessen runden einen tollen Urlaub mit Freunden ab.
Die Unterkunft war zwar nicht günstig, aber das Preisleistungsverhältnis passt.

Friends_and_family Friends

6/10

Pleasant

18 Jun 2024

Tobias

Zimmer sind renoviert zwar etwas klein aber OK, der Rest etwas in die Jahre gekommen …Frühstück ist gut Abendessen ist lala schon besser in 4 Sterne Hotel gegessen

Leisure Friends

6/10

Pleasant

09 Jun 2024

Siegfried

Hallo, das Essen hat leider nachgelassen!

Leisure Friends

8/10

Excellent

21 May 2024

Oliver

Wir kommen wieder 👍

Das Frühstück und Abendessen war super und Abwechslungsreich, es ließ keine Wünsche offen. Die Zimmer waren in Ordnung, jedoch sehr hellhörig. Die Lage haben wir für uns als perfekt empfunden. Alles in allem würden wir wieder kommen, da am Ende auch das Preis-/Leistungsverhältnis gestimmt hat.

Business

8/10

Excellent

17 May 2024

Per

Dejligt ophold

Dejligt hotel
Mange mennesker - men god plads overalt
Rent og pænt
God service ved indtjekning og i restaurant
Dejligt ophold

Partner

8/10

Excellent

13 May 2024

Lucas

Danke!

10/10

Exceptional

22 Apr 2024

Christian

😄

Gode, varierte måltider (frokost og middag). Renholdet var bra. Sykkelparkering i eget bygg. Sentralt til strandpromenaden. Noe harde senger.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2023

Martin

Super Hotel!!

8/10

Excellent

31 Oct 2023

Andre

War okay

8/10

Excellent

18 Oct 2023

Juan Carlos

Todo perfecto

Business Self

10/10

Exceptional

17 Oct 2023

MAJEDA

Sehr gut

8/10

Excellent

14 Oct 2023

Maike

Bra hotell

Lite hyggelig personal ved frokost/middag, ellers kjempebra

Friends_and_family Friends

4/10

Poor

19 Sep 2023

Marco

i was alone. the hotel gave me a very small room, the wifi did not work and the air conditioning made loud noise from outside. in the morningat 8 AM the cleaning women were very loud, they screamed in front of my door, the buckets clattered. the rooms are very keen of hearing.

Leisure Friends

2/10

Poor

03 Sep 2023

G.M.E.

Zimmer waren nicht sauber, tote Käfer an der Decke.
Aussicht vom Balkon auf Felsen. Schmutzig!

Essenwahl schrecklich. Restaurant im Keller, man konnte nicht draußen sitzen.
Pool aushalb vom Hotel.
Hotel ist nicht zu empfehlen

10/10

Exceptional

30 Aug 2023

Paul

Het hotel was iets verder van het strand maar voor mij geen probleem. kleine wandeling en je bent op de boulevard.
het eten is heel goed. had hp.

Leisure Friends

8/10

Excellent

17 Aug 2023

alessandro

Ottimo soggiorno, buona e variegata cena.
Unica pecca le bevande non sono comprese nel prezzo della mezza pensione (neanche l’acqua), probabilmente ci sarà stato scritto nella prenotazione ma non l’ho trovato.

Leisure Partner

2/10

Poor

13 Aug 2023

Verified traveler

シングルルームバルコニーの部屋を予約しました。エクスペディア上で18㎡と表記されていましたが、実際は11㎡の非常に狭い部屋でした。極端に狭い部屋が苦手なので予約時には必ず広さを確認し、相応の対価を払っているのでこれは受け入れ難いです。

レセプションに予約した部屋と異なることを告げたところ、間違っていないの一点張り。実際にエクスペディアの画面を見せても、そもそもレセプションの担当者が広さの概念（平方メートルの意味）を理解できないようで、㎡って何ですか？と聞かれる始末でした。

その後すぐにエクスペディアに連絡を取ると「エクスペディア側では何も出来ない。誤解させて申し訳ない」と返信があり。しかし \"私が誤解した\"のではなくて、エクスペディアに掲載されている部屋の情報が間違っていることが問題であると伝えたものの反応無し。
挙げ句の果てに時既に午後19時を過ぎていたのにも関わらず「このホテルに宿泊したくない場合は部屋をキャンセルします。今晩の代わりのホテルはエクスペディアで用意しません。」との回答が。

このスペインの田舎の観光地、既に夜に差し掛かっているのに宿無しでどこへ行けと。ふざけるのもいい加減にしてほしいです。

身の安全を考慮してその晩は用意されたこの極小の部屋に宿泊しましたが、正面玄関階段脇の部屋をあてがわれたので宿泊客の足音や騒ぐ声が一晩中ひっきりなしに響いており、全く眠れませんでした。明け方明るくなってから外へ出て海岸まで歩いて何とか休憩し、朝食前にホテルへ戻ってプールサイドで時間を潰そうと思ったところ屋内プールは閉鎖中、屋外プールは午前10時からとのことで行く場所も無し。最悪でした。

レセプションが空いてから再度、騒音が酷すぎて全く眠れなかったことを伝えると、やっと別の多少広めの部屋を用意してもらえました。
間違いは認めないが騒音によるクレームは対応するようです。

一方でホテルがあるこのエリアは繁華街からやや離れているため比較的静かであるという情報を事前に確認していたのですが、中庭のバーで夜遅くまで流れている大音量の音楽が部屋まで聞こえて、むしろこのホテル由来の騒音に滞在中ずっと悩まされて疲れました。

特に一人旅の方、このホテルに宿泊する場合は要注意です。シングルルームは18㎡ではない極小の部屋ですし、2ヶ月経った今でも部屋の説明は修正されていません。

Leisure Self

6/10

Pleasant

20 Jun 2023

GUILLAUME

Personnel serviable et avenant.
Mais hôtel très bruyant. Chambre mal insonorisée.
Fetards alcoolisés qui rentrent bruyamment toute la nuit.
Peu reposant !

Leisure Family

10/10

Exceptional

22 May 2023

Gatillon

Très bon accueil, hôtel très agréable et propre.

Leisure Friends

8/10

Excellent

21 May 2023

Siegfried

💪

Leisure Friends

8/10

Excellent

21 May 2023

Stefan

Die Auswahl der Speisen für vegetarische Ernährung war sehr überschaubar und nicht abwechslungsreich. Das einchecken lief problemlos und schnell. Die Zimmer sind ziemlich hellhörig und man bekommt vom Flur und aus den Nachbarn Zimmern vieles mit so das an ausschlafen nicht zu denken ist!

Leisure Friends

10/10

Exceptional

06 May 2023

Andrée

Très bon séjour

Séjour agréable. Personnel globalement sympa, surtout au bar. Propreté irréprochable. Bon rapport qualité prix. Seuls bémols, lits jumeaux pour un couple, dont l'un se promenait seul ! et surtout pas possible de faire la grâce mat. malgré le \"ne pas déranger\", la femme de menage tape 1 fois et rentre. Mini 3 fois dans la matinée. Dommage, nous sommes venus nous reposer loin des contraintes d'une vie extrêmement active. A part ça, c'est top. Nous reviendrons.

Partner

8/10

Excellent

01 May 2023

Celina

Mir hat nicht gefallen, dass das Fleisch abends beim grillen oft nicht durch war, gerade bei Hähnchen geht das gar nicht!

Leisure Partner

10/10

Exceptional

28 Sep 2022

bernardo

Le petit déjeuner piscine intérieure chauffée hammam

Leisure Self

10/10

Exceptional

11 Sep 2022

Tiemoko

Personnel très agréable établissement propre

Leisure Self

8/10

Excellent

29 Aug 2022

mariusz

Pobyt nawet udany gdyby nie tragiczne Wi-Fi.

8/10

Excellent

24 Aug 2022

Christian

Ein schönes gepflegtes Hotel mit freundlichen Personal.
Wir hatten ein kleines aber feines Zimmer, vollkommen in Ordnung.
Das Essen / Buffet war gut und ausreichend
Die Bar hat eine gute Getränkeauswahl, für AI-Gäste gibt es teilweise Getränke die bezahlt werden müssen, die inklusive Auswahl ist aber vollkommen ok.
Man merkt allerdings dass das Hotel schon einen älteren 4 Sterne Hotel Standard hat.
Es gibt einen kleinen Fitnessraum, für Personen die intensiv Sport betreiben, reichen die Gerätschaften nicht aus.
Die Poolanlage ist gepflegt, die Größe ist zufriedenstellend, das einzige was störend ist, das man für Badehandtuch eine Kaution für 10 Euro pro per Person hinterlegen muss. ( Also Geld nicht vergessen)

Leisure Partner

8/10

Excellent

13 Aug 2022

Carlotta

Buon Soggiorno

stanza molto carina e accogliente, l’unica pecca sono i due letti singoli uniti per fare un matrimoniale, non potevi muoverti troppo perché sennò si continuavano a dividere. Inoltre l’ascensore agli orari della colazione e della cena è una guerra prenderlo e negli orari di punta uscire fuori dal balcone è impossibile perché il sole batte da quella parte.
Per quanto riguarda il cibo tutto sommato buono e anche abbastanza vario, bello l’angolo barbecue con la carne cotta al momento.
Carina anche l’animazione la sera e la spa.
Molto vicina la fermata dell’autobus.
Come zona buona, abbastanza tranquilla, lo consiglio!

Partner

10/10

Exceptional

11 Aug 2022

Rainer

Nichts zu beanstanden

Leisure Family

10/10

Exceptional

08 Aug 2022

Dennis

Top

Leisure Friends

10/10

Exceptional

15 Jul 2022

Verified traveler

Erg prettig hotel met zeer vriendelijk personeel

Friends_and_family Family

8/10

Excellent

07 Jul 2022

Jonathan

Das Essen hätte geschmacklich etwas besser sein dürfen

Leisure Friends

10/10

Exceptional

07 Jul 2022

Matthias

Gut und zentral gelegen. Gutes Preis/Leistungsverhältnis.
Viele Partyurlauber

Leisure Friends

6/10

Pleasant

20 Jun 2022

Adela

Horrible

A lo único que le daría un 10 sería a los empleados que nos atendieron. En nuestra habitación, la señora de limpieza hubiera podido terminar de quitar restos del anterior huésped. En el buffet, vimos como el camarero reutilizaba los manteles individuales de papel para el siguiente servicio. Aunque los huéspedes tampoco ayudaban para el buen ambiente del hotel.... Eran extranjeros que prácticamente iban para fiesta y alcohol. Tengo que decir que nosotros nos equivocamos al escoger ubicación y hotel. Nada recomendable para ir con niños ( era mi caso) . La piscina, eran todo adultos sin ningún tipo de educación y mucho alcohol

Friends_and_family Family

8/10

Excellent

20 Jun 2022

Tim

Leider ist das Hotel sehr hellhörig.

Ansonsten hat alles gepasst

Leisure Self

6/10

Pleasant

08 Jun 2022

Andreas

Oberflächliche Gastfreundschaft - wenig Interesse

Sehr lautes Hotel, hellhörig, man hört die Stimmen der Nachbarzimmer extrem. Am Ende wurden wir nicht nach Feedback gefragt. Es war , ausgenommen die Roommates, sehr oberflächlicher Service.

Business

8/10

Excellent

02 Jun 2022

Robert

Bien situé, bon petit déjeuner, chambre propre.

Climatisation bruyante

Leisure Partner