Name: Crown Regency Residences Cebu
Address: V. Rama Avenue, Guadalupe, Cebu City, 6000, PH

4/10

Poor

20 Jan 2024

Paul

Think hard

Don't expect hot water!

This hotel has about 100 rooms and only about 5 with hot water, and they don't advise the room they check you into doesn't have it until after you are checked in and complain about it to the front desk.

After I complained they said oh we could move you to a room with it.

When I spoke with the manager he said he advises all guests before check in that they don't have it, however I was not advised and super upset when I went to have a shower.

Again after I complained they did move me a room with it, but it definitely wasn't as nice of a room.

I will not return

Self

4/10

Poor

01 Dec 2023

Cindy Grace

needs improvement

I'm in Cebu on Business for a week. I had to cut my stay at this hotel because the place was not very inviting. The handles in the showers were falling off. Then I was late in the meeting because when I was about to take a shower the entire hotel ran out of water because of a broken pipe. There was no advice about the repairs, I only found out when I was in the shower and no water came out. The staff was good but they can only do so much. The hotel needs a lot of improvement and renovation.

Business

8/10

Excellent

07 Oct 2023

Esteban

It’s fine for a night

10/10

Exceptional

10 Jan 2020

Verified traveler

We enjoyed our stay here. It was filled with antiques. It’s just sad that this hotel seemed to have less guest and some restaurants/ bars are not functioning.
The hall way looks like a hospital hall way. Very sad and scary.
But, we did enjoy since we could avoid the crowd and noisiness of the city.
It was relaxing. We could use the pool all by ourselves too.

Unfortunately, not too much items to choose from the menu since they don’t have enough ingredients in the kitchen.

Friends_and_family Family

6/10

Pleasant

06 Jan 2020

KAREN KATE

The room was average and so as the food in the restaurant.
Expect that you’ll have shortage of choices from the menu.

Friends_and_family Family

8/10

Excellent

03 Jan 2020

Cherubim

Family Vacation

I booked the hotel for my whole family back in the Philippines. They said, the room is clean and big but the AC was inside the bathroom which they can't understand. My nieces and nephews enjoyed the pool. I thought the breakfast was for free for everyone registered as occupants and a buffet. But they have to pay for the kids breakfast, 200 per person additional and was not a buffet breakfast. The staff were friendly though.

Friends_and_family Family

2/10

Poor

01 Jan 2020

Verified traveler

Extremely bad & dilapidated. Dirty room and bathroom. No Manager onsite.

Leisure Family

10/10

Exceptional

23 Jun 2019

Verified traveler

Great breakfast buffet. A big variety to chose from.

Leisure Family

8/10

Excellent

17 Jan 2019

rubisita

Room we got was very spacious, staff was very pleasing, polite. They respond immediately to our problem in our door lock.

8/10

Excellent

24 Aug 2018

Verified traveler

Bathroom fixture

Rooms are spacious but toilets need repair due to bathtub leakage

Family

10/10

Exceptional

07 May 2018

Robert

very good experience

Partner

4/10

Poor

27 Apr 2018

Verified traveler

Hotel in a cramped location

On arrival the fridge was old and dilapidated then the sink blocked up and when that was fixed water was running out of the tap joints. I asked for a room change and was given one. Better room but it is an average hotel

2/10

Poor

27 Jan 2018

vine

Bad experienced

I will never ever booked that dirtiest hotel ever. The hotel is vey old with dirty shower that my son almost won't go to shower. Vey bad experienced in that hotel.

2/10

Poor

22 Nov 2017

Sam

Very Old

Place is very old. It needs to be renovated and modernize.

4/10

Poor

29 Aug 2017

Verified traveler

hotel

the hotel was old not the same as in photos,but it was cleaned ,good location

2/10

Poor

21 Aug 2017

Faisal

Garbage

Most ugly experience , lie about location , very dirty sheet

4/10

Poor

20 Aug 2017

Verified traveler

Not a really good experience.

We stayed there for 3 days. Bathroom showers is not working there's no flush in the CR TV is not working also. We called there maintenance several times but there is no action so we need to go to the reception and tell them again the issue of our room and nobody is helping us. Breakfast is good but you need to repeat yourself over and over again so you can get your order right. We are having a hard time to checkout because they lost all of our bills so we need to wait for an hours for them to fix. Poor customer service.

6/10

Pleasant

04 May 2017

eric

old hotel

hotel overdue for make over looks and feels old room big air con good bed good needs good clean in bathroom tiles need attention towels old but still dry no hot water in evening just warm in morning
good choise for breakfast plated food and lot of it extra coffee free pool looked good not try
hotel is long way from cebu center not many taxis outside on road eatery/bar next to hotel
many hotel better in cebu for the price would not stay again

4/10

Poor

17 Apr 2017

felbudgettravel

Restaurant is cheap with good customer service

The hotel room was dirty, we were given a room where there were still used towels left and worse is there was a man's underwear left hanging from the door of the CR. Although they transferred us to another room but the first room was traumatic. but i would like to commend the restaurant staff they were all friendly and accommodating.

8/10

Excellent

26 Feb 2017

PAUL

Aftef not easy check in.. good stay.... nice room.

First, we boocked for superior room with ..like they said on the site description. view city..
When we came for chek in... so difficult to vive us key of the room cause wd don't have printed voucher...even we whown our tablet ... they finished to accept we send later on mail...when wd'l have wi.fi... they give us room without window and no city view.... we didn't accept it and shown the site description... then they upgraded on beautifull room with very nice room on mountains and balcony..

Partner

8/10

Excellent

10 Feb 2017

Verified traveler

Sinulog

1st time to experience Sinulog Festival in Cebu and it was really hard to book a room but thankfully the choice was right at this hotel

Family

2/10

Poor

24 Jan 2017

Carmen

DO NOT BOOK HERE

Absolutely horrendous! Booked two \"deluxe room\" nights through Expedia. Prices went up right at check out for no reason. Room did NOT look anything like the photo! Spoke to guest services, they offered another room which looked pretty much the same (except it had a tub instead of shower). Our bed sheets had all sorts of weird stains on it including very visible (even in dim light) shoe prints and BLOOD. Had them changed and still found blood on the new sheets! We stayed the first night cause it was so late already. We tried to cancel the second night and explained that THERE'S BLOOD on our bed sheets that's not ours. They didn't even look surprised nor did they apologize. Told us we had to cancel it through Expedia; Expedia tried to sort it out with them but they apparently didn't receive the cancelation email Expedia sent so I'm not even sure if we will get our money back. No WiFi in the rooms - only in the lobby. This place is far from a main square.

8/10

Excellent

18 Jan 2017

Verified traveler

hotel to stay for Sinulog

Overall it was a hotel that is worth the value for money. It has good location for travelers with easy access to get to places. Staffs were very helpful.

2/10

Poor

19 Sep 2016

Julie Liezel

awful hotel experience

It was terrible. Service was terrible. It was not worth the price.

Partner

4/10

Poor

22 Aug 2016

Verified traveler

Want to have a dip, but the swimming pool was very dirty indeed :)

Family

4/10

Poor

29 Jul 2016

David

Not a good attitude by the Receptionist

We were very dissapointed with the room,... the lack of clenliness and worst of all... the attitude of the Receptionist ( that night ) We arrived from Australia,... with only a wallet filled of 500 and 1000PHP notes... I asked the rude receptionist for change so I could give a tip to the Porter... she told me that she had no change..... but about half an hour later, I took my family to the Restaurant in the same Hotel... and when we finished eating,... I gave the waiter some money... and he went to the rude receptionist and she gave him change..... We were discusted by her unpleasant attitude... ( she could give him change but had no change for me,... so I could not tip the Porter.... )

Family

6/10

Pleasant

27 Jul 2016

Basha

it was a very affordable

kindly improve your internet connection and make sure that your air conditioner are in good condition.put some complete toiletries.also the comfort specially the shower in looks so dirty also.but i must admit that i feel a little bit comfortable in your hotel.maybe i will chose crown residences again,hope we can use your pool also.

4/10

Poor

21 May 2016

Verified traveler

Found staff un friendly and room in need of repair. Tv did not work in the morning.

Family

6/10

Pleasant

27 Apr 2016

Verified traveler

Hotel old and dated little effort put into repairs

8/10

Excellent

24 Apr 2016

Verified traveler

good location good service a nice hotel we had 2 rooms and both were of a high standard except the shower in one room had the diversion valve push in cap missing and had to use a ball pen to get at the valve inside the cover.

4/10

Poor

29 Mar 2016

Herbert

Bad experience under the name of crwon regency

Bad experience. No wifi in the room, not nice interior, very oldfashioned and not in a good condition. No breakfastbuffet and no discount for little kids. 3 and 5 must pay the same charge for the breakfast. all i all very poor. Its only a bad memory of a crown regency. Forget it.

Family

4/10

Poor

24 Mar 2016

Dotin

aircon is broke and old facility.staff courteous.so many mosquito..

10/10

Exceptional

24 Jan 2016

david

It was marvellous and felt at home wth exceptional service n care from Mark,Danny ,Rene and all the staffs.
Opinions and complains are always from unsatisfied stayers cos they dnt accomodate themselves to the environment and people.
I come from a city of cleaniless,safe and expensive and how can i compare that and yet i totally experienced a homely environment!
Learning from others and educating them is the way of Satisfaction.
Keep up Team Regency Crown Residences!!!!!

6/10

Pleasant

30 Nov 2015

Verified traveler

hotel condition\nthe rooms were fine, \n

pool was poorly maintained , two people in our party developed eye irration. rooms were cleaned , staff was ok
food was all right
I would stay there again

Family

8/10

Excellent

16 Sep 2015

fletch

Nice hotel

Rather basic and dark but staff very good and helpful

6/10

Pleasant

15 Sep 2015

kashief

Nice hotel in Cebu City

Friendly atmosphere , helpful staff, close to malls and local supermarkets. Excellent pool onsite

4/10

Poor

05 Sep 2015

Ta

Beautifully appointed hotel in need of help!

The Crown Regency Hotel located in the Guadalupe area of Cebu was undoubtedly once a very fine hotel. However, over the years features like plumbing upgrades are obvious. I was moved to a second room because of mice my room. I was moved from this second room because the toilet would not flush. A third room was assigned but it failed terribly because of a leaky toilet which allowed a never ending puddle of water to remain in the center of the bathroom floor. The hot water did not work in either face bowl which meant bending over to get water from the bath tub for hot water whenever I wished to wash my face and hands.

The last straw was finding 2 mice in my room on my last day there. I complained to the management who seemed unconcerned as if the mice were part of the hotel accommodations. There was also a mouse in the first room assigned to me.

Two of the rooms I stayed in were heavily populated with large black ants that had established a well used trail that ran across the room just beneath the ceiling.

4/10

Poor

29 Aug 2015

Michellle

Good service, TERRIBLE facilities! Not recommended

Most of what other tourists' complaints who stayed here are CERTAINLY true. This place is like a haunted house with angels walking around because of the nice staff, although some receptionists are young and inexperienced so yeah, shout out to the owner. The rates don't fit the current condition of the rooms. It certainly was an interesting hotel during its time, probably few years upon opening but just like any other facilities, it needs reconstruction. The swimming pool is VERY DIRTY that I didn't bother dipping a finger in it. No Wifi in rooms, no coffee/tea maker in the room, VERY DIRTY baths; I felt like I will just pick up dirt if I will use it. NEVER COME BACK unless the owner will repair the entire building. The only good about it are the friendly staff, nice food and accessibility to roam around the city.

4/10

Poor

24 Aug 2015

ela

Old hotel

I dont like the smell of the room and the bathroom also, the hallway was dark and the swimming pool seems liked they didnt change or clean the water, the service of resto was not good, waitresses were very very slow in taking and giving your order..

10/10

Exceptional

16 Aug 2015

Edgar

My sixteen days in the Crown Regency Hotel, Cebu

The entire staff is very nice, polite and efficient. My room was clean and comfortable.

The restaurant is staffed with friendly, yet professional people that always seem to be smiling for some reason.

The pool and Jacuzzi are filled with sparkling water, and cleaned daily.

2/10

Poor

30 Jul 2015

Marichu

I will never go back to this place again! Horrible

Employees need more Training in Customer Service.
Front Desk Have No Public Relations towards the Guest.
The Office Equipment is not updated.
The Bell Boy and The Security Guard Does not know What they are supposed to do to their Customers.
Restaurant Workers... Like Mannequins... They stand and wait for Customers to call them. They need to get more Customer Service and Etiquettes.

Family

6/10

Pleasant

05 Apr 2015

Norman

Promised a bit more than it actually delivered

When I checked out the blurbs and the pics on the internet I got the distinct impression, for a hotel that markets itself as a three star facility, that it was a really nice place, modern etc. I was somewhat underwhelmed when I got there. The hotel gave the distinct impression of having seen better days and appeared a bit rundown. The room, while spacious enough, was inadequately lit. There is no light over the mirror in the bathroom so shaving was out of the question and I imagine women would find it difficult to apply make-up using it. The air conditioning unit was noisy and kept me awake all night, despite being on the \"low cool\" setting. There's a large pane of glass where a window that could open should have been and there was also no drapes in front of it. There was, instead, two long sheets of....tapestry, I suppose one could call them, secured at the top by strips of velcro, so it was a case of yanking them down or leaving them in place. Yanking them didn't seem like an option so I left them in place. Wifi is only available in the lobby and dining rooms and none in the rooms. There's no wired internet access in the rooms, either.

6/10

Pleasant

03 Mar 2015

Verified traveler

Please make improvements

This is a hotel under construction and needs significant repairs. Although the hotel advertises wifi the wifi was not available.
The breakfast was pedestrian at best and overall the is room for significant improvement at this hotel.

Partner

8/10

Excellent

28 Jan 2015

Harley

Staff that make you feel happy inside

I stayed at this hotel on two occasions for a holiday with friends over the last month, spending a total of 7 nights here. The staff were incredibly accommodating and they went above and beyond with several of the requests we made. I feel that we were quite demanding customers at times (we stayed as a group of five young people) but the front desk, hotel manager and kitchen staff fulfilled every single one of them with a huge smile. I even lost a mobile phone at a bar in Cebu and the front desk staff helped me by repeatedly trying to call the bar for me until they made contact to see if it had been handed in. We thought the room service was excellent and the menu prices were good too.

The only constructive feedback we would like to give is directed not at the staff but rather at the owners of the hotel. We felt that for the current price, the furnishing of the rooms and particularly the bathrooms need some attention. I think the hotel owners really need to spend some money on some large scale upgrades which are overdue - otherwise they should drop the room rates.

6/10

Pleasant

25 Jan 2015

Jan Arvid

Hotel rewiew

Hotell is average +, staff very friendly and helpfull, Location is god, rom very clean, if u stay for a short time in cebu its a ok choice, but nothing Else, cause the food is terrible, and the Hotel looks old and a bit worn out, and u pay to much given what u Get, i rate this Hotel 3,5 out of 6 :)

Partner

4/10

Poor

23 Jan 2015

Yves

You get what you pay for ( not always )

Not as advertised, the bar was closed, the gym and the fifties coffee shop also close and the pool was ditty.

4/10

Poor

21 Jan 2015

Robert Lovelle

Great Service, Not quite up to par in other areas

The ladies who worked there were friendly, of course. However, they were inexpereined and slow. For instance at the restaurant, getting a bill for something simple like a can of juice took over a minute. Checking in was a hassle. They couldn't look me up by my name, I had to go in my phone and email them my expedia it itinerary. Why?
The food looked ok. Every morning at the free breakfast buffet there were eggshells in the eggs. Every. Morning. I know it was free,., but come on.
The airport shuttle wasn't free. Which is ridiculous. You do not charge people who stay at your hotel to get a ride to the airport after checking out. 1200 PHP and a taxi is only 300. Not only did they charge more, but four times the amount of a taxi.
Box t.v.s. its 2015.... box t.v.s shouldn't even exist anymore. Come on.
The ad boasted wifi, but it only worked in the lobby!

8/10

Excellent

03 Jan 2015

dean

Penthouse (Breath Taking)

I booked this hotel last minute because I lost my reservation due to weather. Somehow by mistake I booked a deluxe room instead of presidential suite and was very disappointed on both rooms; pictures can be very deceiving. Honestly, the only room worth staying in this hotel is the penthouse in which I did in the end, the room was breath taking. It was not very expensive and you get more than what you ask for; I was very surprised and lived like a king, very luxurious and antique. The service was great but at times they were little slow, but overall they were very kind and helpful. I was little disappointed in the area but the hotel is safe and secured. Swimming pool is very tiny is more for relaxation. I would only come back for the penthouse only.

Family

6/10

Pleasant

25 Nov 2014

alshammari

not bad if you must be in the area of hotel.

Ordinary hotel with window ac. They are putting agent reservation customers in seperated rooms away from the main hotel. Difficult for taxi to find specially other hotels with same name. The reception ppl were nice and they help in changing the damaged refreg.

4/10

Poor

27 Apr 2014

Verified traveler

An old hotel

Hotel is old and not that clean. Area is far from everything.

2/10

Poor

16 Apr 2014

owen

there are no good things to say

it was very bad . numbers don't go low enough to express how bad this stay was. shower not working aircondition not working tv not working sink stopped up.

10/10

Exceptional

30 Mar 2014

LES

CROWN REGENCY RESIDENCES

HOTEL STAFF VERY HELPFUL AND FRIENDLY,A SPECIAL THNK YOU TO ARDY AND JOY FOR FOR ALL THERE HELP I WILL BE STAYING THERE AGIAN SOON AS POSSIBLE ONLY LET DOWN WAS EXPEDIA NEVER RETURNED CALLS ABOUT BOOKING

2/10

Poor

04 Feb 2014

sion donoghue

nothing on the sheet about the hotel was corect

frist of all late check in on arrival at the hotel was shown to room tv not working till 2 afternoon of stay there was no coffie tea making facilitys there was no paper deliverd there was no hot water there was no separate lounge area badly run down room more expencive than the top hotels in Cebu I live there and I will never stay there again

Partner

2/10

Poor

08 Dec 2013

sonji

Terrible hotel

Bad. Very inconvenient. Aircon not working. Hot shower not working. Blinds / curtains not giving enough privacy. Lights were inadequate.

10/10

Exceptional

15 Nov 2013

LES

Nice hotel staff was fantastic

Great time people always willing to help WIll be going back ASAP

10/10

Exceptional

25 Oct 2013

Alex

big room

Love the Staff here, very , very nice. The Hotel has a great mountainside view from a courtyard on the third floor where you can sit and dine. Also I was able to order decent food anytime day or night from the onsite restaurant.

4/10

Poor

27 Aug 2013

Dave

Very average place

Certainly not Crown Regency standards. Area is marginal. Spend a little more and stay at the other Crown Regency or better yet stay at Summit Circle Hotel in Mango. Thats the best around.. 4th floor modern mall, a pool, and great inexpensive restaurant.

8/10

Excellent

31 Jul 2013

James

priced right

Good value for the price

Partner

8/10

Excellent

21 Jul 2013

Verified traveler

No frills, great value, awesome staff, clean.

I had a spacious single room with two firm and comfy beds; beautiful lobby and very friendly and helpful staff. I suggest requesting a room away from their banquet room which gets a bit noisy at night.

10/10

Exceptional

22 May 2013

Lance

World Class Service Very accomodating staff

Great customer service and always prepared to help. Will surely come back and my hotel of choice in Cebu

4/10

Poor

17 May 2013

Verified traveler

Unresponsive!

When called Hotel desk would not change dates, even though my guest stated there were plenty of rooms. Agency always referred to the booking department whose phone was disconnected. My guest complained the room furnishings were aged as well not as clean as other hotels.

2/10

Poor

24 Sep 2012

DARREN

APPALLING SERVICE OF THE CROWN REGENCY & STAFF

This hotel is a FAKE. Its staff are totally useless and lie! I have now asked for the GM details 7times, YES 7 times, and they dont have an email address or contact number!!. I have emailed their reservation number to provide my feedback to someone \"on charge\" yet, even on the reservation email, which surely by the lack of response, loose so much business as no one has the decenty to return a response. On this basis, and I am a frequest traveller who has provided a number of excellent rating for s Hotels in Manila namely the New World Hotel, I would not even breath the Crown Regency in the same manner. A TRUELY HORRIFYING SERVICE FOR MY WIFE AND YOUNG SON.......STAY CLEAR OF THIS HOTEL......AND I AM YET TO RECEIVE ANY ACKNOWLEDGMENT OR RESPONSE TO MY FEEDBACK....TAKE THEM OFF YOUR WEBSITE.........

10/10

Exceptional

23 Sep 2012

Verified traveler

cebu ciry

nice frienly staff and good food

4/10

Poor

08 Sep 2012

Verified traveler

not what expected. comared to Mactan; a pit!

We had to be moved three (3) times in one day. The very first day. The first room the sliding doors did not lock; with a 18 months old that's unacceptable. The second room leaked water from somewhere,like maybe toilet water. Then we were moved to the \"Presidential Suite\",through the diligence of the general manager, after telling him that I would like to be moved to the Towers at Robinson! But that room had seen its day! But again I was tired of traveling from Boston to Cebu,and after all Mr. Doie tried his best with what he had. But we will never book another room there in V Rama Guadalupe again! Thank you.

6/10

Pleasant

17 Jun 2012

neil

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8/10

Excellent

09 May 2012

David

Be Careful What You Ask For

We arrived at Cebu by fast 2Go Ferry and transferred to Crown Regency. It was older style hotel with 2 busloads of high school students arriving at same time. Staff quickly attended to our check in and we were taken to our room immediately. The beds were big and comfortable but the bathroom water was COLD. The Air Conditioner froze up and water was leaking into the room. When l asked Reception for hot shower, shortly after, a service man came to the room and restored the hot water system to maximum Hot 80deg. Unfortunately the water was too hot to shower, but l found the water heater andy l adjusted water temperature. Next night at 8.30pm, night manager, engineer and assistant arrived with replacement air conditioner. As we were sleeping we asked him to come back the following morning. Despite my request, engineer and assistant came into the room, leaving outside door open for all to see my partner still asleep in bed. Not happy with this, l told them to leave, and eventually they got the message. Next day when they arrived, they seemed to understand English a lot better. Room Service and Restaurant food was excellent, and set breakfast was simple but enjoyable. After our experience, we were contacted by duty manager and we had free shuttle bus service to and from City and Air port, with promise of room upgrade on our next vist!

2/10

Poor

26 Mar 2012

Verified traveler

Pictures on the internet where very convincing but i was disappointed with how the room was set up & the toilet as well. There was not enough lightings in the room as well as the bathroom. The door is not as safe as other hotels are. Security wise i am not sure if i am well secured to sleep at night.

6/10

Pleasant

08 Feb 2012

Verified traveler

OK in Guadalupe

It's relatively clean; staff is very friendly and helpful; breakfast is included; food is fine but not great; location is a little off the main line so you'll be paying for taxis to take you anywhere; wifi only works in the lobby and dining room but they don't mind if you camp out there for hours on end.
All in all, good value for the money, but nothing great. And you could do a lot worse and pay more.

6/10

Pleasant

29 Jan 2012

Maria

The hotel is not bad, only its far from the airport. Suggestions to the management, they should check what supposed to be changed or clean in the room. For exanple the chairs, bed skirts should be washed and change the towels to new one. Over all, staffs are very polite.

4/10

Poor

23 Jan 2012

Eric

Be Carefull

when you see the pics it was great, but when you get there it was completly different. The pool was so dirty you couldnt see 3 feet into it, so if your looking to swim i would not go there....The manager was the only one there worth talking to, the entire staff (other than the manager) was rude and only cared on how much the could charge you for their mistakes.....Watch out for this hotel.....I would never recomend this place to anyone.....

4/10

Poor

14 Jan 2012

Verified traveler

Terrible

mismatch inf. between hotels.com inf and hotel equitments so that i wanted cancle but it is impossible i never use this hotel and this site

6/10

Pleasant

08 Jan 2012

Johnny

\"Dancing Ra(t)scal\" at CrownRegencyResidencesCebu

While taking an early lunch with my quests (with also my sister, who went to Cebu also for a vacation, who is a Travel Coordinator of a San Diego Cal Firm) at the hotels' restuarant, a scurring rat (mind you ,a rat) ran across the floor to the other side of room to the disbelief of my group. My sister instinctively yelled at the top of her voice like as if seeing a ghost. The manager, a Mr. Danny, approached our table (the place was empty & htere were only five of us there) and inquired about the commotion. We told him about the \"Dancing Ra(t)scal\" that greeted us for lunch.
The condition and upkeep of the hotel, to me, needs a serious consideration. Take for example their swimming pool. They claim that it is a heated pool. It is not. The pool stench. I ask an attendant when was the last time they replaced the pool water, he just smiled at me and turn back and went on his \"merry way\". When we up-graded our room to a penthouse, the TV's in the bedrooms don't work. Faucet screws fell out from its sockets. Doorknobs can lock you in. I got locked in the master bedroom bathroom for almost 30 minutes after a screw from the doorknob came loose and the doorknob got stucked.

Altho' the pent-house was such a great room to stay, what with those two huge beautiful bedrooms and the grand beds, those large sculpture objects like the \"Last Supper\", the floorings and the walls, they were all made of hard wood. It has its negative points tho' like roaches. They're to be reckon with.

2/10

Poor

19 Dec 2011

Dr.Sardiwal

hotel management is very bad. one of the worse hotel i have seen in my 37 years travelling .

The room was old and very noisy from night club loated on the same floor, people were going and coming even from out side the hotel. After two days stay, a group 50 students from university located in Manila , occupied the rooms adjoining to my room, very noisy whole night , students walking and singing in the coridor , I reported 7 times to duty night manager , then he sent guard to stand near my room but guard did not tell student to stop noise. I called the police. Polie came after I made 10 complaints to them.The noise stopped for a while. when police left , the noise again started. I and my wife could not sleep for two days .Next day I reported to day manager and also spoke to vice persident of the hotel management .In the evening they transfered to another hotel.the room was very noisy again , I told staff to stop noise otherwise I would call police After 12.30 am morning , the noise was stopped.The staff at the reception were rude when check out .they did not help us to bring our luggage down to reception from room.Very bad hotel and bad staff.

Partner

8/10

Excellent

21 Nov 2011

Verified traveler

Hotel

The breakfast was very good and a lot to choose

The room was ok 2 kingsize beds

The staff was very freindly

4/10

Poor

29 Oct 2011

Verified traveler

BUFFET BREAKFAST?!

I was shocked at the quality of the room we stayed. It's old and bare. The walls have cracks. The a/c is not working well. When we ask for a bucket of ice, the first request arrived 40minutes later. When we requested for another one, it didn't arrived at all. This is a bad choice of hotel if you have a connecting flight to another city or country since this hotel is located 1 hour away from the airport. When we went downstairs, we were shocked that the buffet breakfast is nowhere to be found. We were told to order from the menu and that's it. We didn't get what we paid for. We will never go back to this property again unless they made changes to their hotel walls and services.