Name: Hotel Riu Costa del Sol - All Inclusive
Address: Obispo Juan Alonso, 2, Torremolinos, 29620, ES

10/10

Exceptional

08 Jul 2026

yassine

Excellent

Family

10/10

Exceptional

07 Jul 2026

Debby

Awesome hotel, 10th visit and already booked the next

Partner

8/10

Excellent

03 Jun 2026

Peter

Beautiful resort. Loved having three large pools. They should use one for adults only. Lots of kids in all areas. Didn’t affect our stay. Food was very repetitive in the buffet. After 5 days we were glad to move on for different food choices. Limited drinks for alcohol beverages. But again none of this makes my rating low. We had a great time.

Partner

10/10

Exceptional

02 Jun 2026

Marwan

Clean rooms, nice staff, good food, everything was amazing!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Richard

We loved our stay at the Hotel Riu Costa Del Sol for our honeymoon. It's a great location, close to the beachfront with lots going on (unlike some all inclusive resorts which are marooned from civilization). The pour your own soft drinks, beer and wine poolside was a really great touch. The resort was clean, well-maintained, and the staff were helpful and friendly. We paid a bit more for a partial sea-view and I'm glad we did, we had a lovely west-facing balcony with a great view. The entertainment was OK.. a little cheesy but that's what you come to expect. My only criticism is there weren't great vegan/vegetarian options at the buffet or restaurants every night (avoid the Spanish-themed restaurant if you don't eat meat!) but it didn't spoil our enjoyment of the resort. Overall a really great stay and recommend if you want an all-inclusive that also gives you the option to wander off-resort and experience Torremolinos or Malaga close by (with the train station within walking distance if you don't have heavy bags!).

Partner

2/10

Poor

23 May 2026

jay

Bunch of old folks waiting to go to heaven all swarm there. Rooms cheap towels , everything is just budget cheap .

Partner

8/10

Excellent

11 May 2026

Hayley

Solo stay, for a bit of r&r. Good food and drink options, lovely location, right on the promenade, and very close to the airport. All wait and cleaning staff were lovely, reception were far from friendly, or helpful, which was a shame.

Self

6/10

Pleasant

08 May 2026

MERLYN M

I loved the location of the resort and being by the Sea. The property and rooms were clean and well maintained.
I feel the food was just okay, but it could be improved. I have never been to a resort where a buffet (Sardinia) is classified as an a-la-carte. There could be some theme nights for meals and more variety. It seemed very repetitive over 2 weeks.
I was also surprised that none of the pools were heated., but maybe that is a European custom???

Partner

8/10

Excellent

03 May 2026

Petra

We stayed in 1718 and experienced an awful smell from the bathroom every day. Must be something in the pipes. We couldn’t have the door open and we had to hold our breathe when entering the shower.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Catherine

The hotel was spotlessly clean. Our room was lovely and the bed was very comfortable. The staff were very friendly and courteous. We had a lovely holiday and would recommend this hotel. It is on the outskirts of Torremolinos but it is a nice walk down to the town with the beach and seaview.

Partner

10/10

Exceptional

19 Apr 2026

Evan Phillip

Staff was friendly, Grounds were amazing, service was amazing

Partner

10/10

Exceptional

18 Apr 2026

Ole

We have had an amazing week at your hotel, and will recommend the hotel to everyone! We will be back! <3

Partner

10/10

Exceptional

26 Mar 2026

Sherri

Yes

Partner

10/10

Exceptional

22 Mar 2026

Lisa

Wey good value for money

Partner

10/10

Exceptional

21 Mar 2026

Joanne

Absolutely fabulous place will definitely go back later in the year. Perfect location. Beside the beach. It was just Perfect 👌

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Michael

Ok

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Elizabeth Azucena Molina

Amazing !!!

Family

8/10

Excellent

04 Mar 2026

Brandon

We were there 7 nights. Our room was cleaned each day. Overall the place is nice and upscale. Stayed in building 2 overseeing ocean and pool. Pool areas are not big and don't have lots of loungers. Beds were a bit hard as I woke up sore. Lobby is nice. Staff was overall ok but our stats in other RIU properties on other countries seemed a little more friendly at the bars. Mayce this is just cultural. We were there in late February. Perfect temperatures to explore. Lots of older folks with walkers or canes. Nice to see the older generation still traveling and better than loud spring breakers. I wouldn't have liked staying in the building behind the lobby. Too far from the ocean, small pool area, with no views.

Partner

10/10

Exceptional

22 Feb 2026

Sarah Alice

The room was clean and the staff were very nice.The food was great. My concern was that I fell down the marble stairs, I might suggest a rubber tread perhaps but I enjoyed my stay there. Will definitely go back. Loved the location.

Family

10/10

Exceptional

19 Feb 2026

Maura

Only spent one night but Clean, good price friendly staff, delicious food! Not great wine.

10/10

Exceptional

17 Feb 2026

Ole Henrik

Fantasti

10/10

Exceptional

13 Feb 2026

Suzanne

Great room. Helpful staff.

10/10

Exceptional

13 Feb 2026

Tanya

Clean room, hardworking staff, great pools and buffet

10/10

Exceptional

12 Feb 2026

Fionnuala

Room was great size for 2 adults and 1 child. Food very pleasant. Staff friendly and location great!

Leisure Family_with_children

8/10

Excellent

10 Feb 2026

Paul

Highlight of this hotel is the friendliness of all the staff.

Leisure Family

6/10

Pleasant

01 Feb 2026

Diana

The hotel is great, all amenities are well kept and the location is amazing.
The only thing we had a bit of an issue with is a strange vibe of some staff members not being too helpful, not welcoming and one of them actually very sarcastic and passive aggressive , some refusing to speak English. Quite disappointing because the hotel itself is great.

Leisure Partner

6/10

Pleasant

23 Jan 2026

Sarhang

Food and service was good but the rooms need some renovation.

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Judith

Our room was disappointing. We have stayed with RIU on 4 other occasions and the standards at this one did not meet our expectations and were not as nice. Our room got no sunlight. It looked over a back alleyway. Towels in the room were very old and threadbare. The size of the room and the bathroom was half the size of any RIU we have ever stayed in. While the food was good with a lot of variety the restaurants were quite chaotic at times. Wait staff would seat people at tables on some occasions and at other times it was a free for all. The restaurant capacity was not enough for the amount of people waiting to eat and we were required to line up outside the restaurant. While our time at this hotel was okay the standard of RIU wasn't evident and it did not meet our expectations of this chain. This may mean we don't book with RIU in the future.

Leisure Family

8/10

Excellent

18 Jan 2026

Simon

All areas spotless, just felt they were more welcoming to Spanish people than English, I get we are in Spain, but we are all paying guests, and I am always very polite

Self

10/10

Exceptional

18 Jan 2026

Dave

The staff made our holiday, our room was spotless, cleaned everyday.

Partner

10/10

Exceptional

13 Jan 2026

Hilary

Room spotless but bathroom could do with a refresh. Great amenities and the entertainment programme was extensive..Food and drink selection one of the best I've had.Great view from pool next to road and then beach.

Leisure Self

6/10

Pleasant

11 Jan 2026

Stephanie

I have to give one star for cleanliness just because there was zero enforcement of hygiene. People coughing and sneezing into the air, communal tongs without hand sanitizer at the food stations, and potential food poisoning?? Three of the members of my family including my bay got severe diarrhea, vomiting, and fevers. Please please please enforce stricter hygiene policies especially during flu season!

Leisure Family

10/10

Exceptional

03 Jan 2026

Lana

Everything was great, clean rooms , lovely staff, good food.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Vimla

Staff were excellent & great food.

8/10

Excellent

17 Dec 2025

annette

PLUSES: Very clean everywhere. Very helpful friendly staff. Wide and varied selection of food nicely presented. Great value for money.
MINUSES: Lift was a problem as there were steps to overcome and so it was not possible to take our luggage trolley directly to our room. as there was a number of steps to overcome

4/10

Poor

16 Dec 2025

John

The all inclusive thing attracted a different crowd. The drinks were all cheap, the food was plentiful but not great.

8/10

Excellent

09 Dec 2025

Abigail

Good experience overall. The dining options at the resort were not good, the food was not good at all. However, there were a lot of close restaurants just off the resort that were unbelievable and very good! Some of the best food we’ve had! If you’re okay with eating out for every meal, this place is a great option for you.

Also, the beach is not on the property. It is off the resort so you have to walk to it. The beach is very clean and the water is absolutely beautiful but we were under the impression the beach was attached to the resort.

This resort was definitely for an older crowd ( which we loved ) but keep in mind things do close early at the resort because of that.

Leisure Partner

8/10

Excellent

03 Dec 2025

Marie Eve

Room clean. Buffet redundent..

Leisure Partner

4/10

Poor

02 Dec 2025

Kristina

Room was 26 Celsius (very warm) when we arrived. I phoned down to reception and they said no AC, open your door. I explained the sun was beaming in the window but they did not care or offer to move us to a room on the other side that would be much cooler. We were over looking the side street so spent a hot night listening to outside noise on old mattresses. I understand energy savings but listing said AC. They should advertise correctly when they shut it off for the season. I would never have booked. Requested king and received 2 twins. Found the buffet to be lacking in selection and quality. And it is fully self service including drinks. Would choose something else if back in the area. The room was clean and easy drive to the airport.

10/10

Exceptional

22 Nov 2025

Tomasz

Great resort with amazing beach and Mountain View’s

10/10

Exceptional

14 Nov 2025

Mark

Brilliant!

Partner

8/10

Excellent

17 Oct 2025

Robert

Good service

Self

8/10

Excellent

15 Oct 2025

Jean

Endroit très agréable dans un endroit calme et sécuritaire

10/10

Exceptional

22 Sep 2025

Candy Alejandra Escalante

El lugar es hermoso y muy accesible. Pero mas que el lugar, amé la alegría y maravilloso servicio del personal. Me hicieron sentir bienvenida, me dieron momentos para reír y relajarme durante mi estadía.

Leisure Self

6/10

Pleasant

01 Sep 2025

Mariana

Really bad stay.imposible to get a chair by the pool. No place to stay.
No beach access!!!!!!! Everything overcrowded.
The room very poor and dirty
Horrible food, I was really upset and disapointed

Leisure Family

8/10

Excellent

14 Aug 2025

Kelly

The hotel grounds and general location exceeded expectations. The beach was such an added bonus because it’s cleaned daily and the sand and sea is great.
The best attribute was the staff. Not a single unpleasant person. Everyone happy, attentive and conscientious.
The negatives were that the hotel and numerous buildings and consequently feels like 3 hotels in one. The tower in the photos and then buildings around the perimeter, which I hadn’t appreciated before arrival which means there were many more holiday makers than expected. Logistically though the high quality and hard working staff ensured the consistency of good service.
RUI could have also given the entertainment staff more time off which would have improved the diversity of the entertainment schedule too. For example there could have been a range of external entertainment included such as tributes and Spanish dancing rather then the same entertainment staff presenting every night albeit with enthusiasm

Leisure Friends

6/10

Pleasant

14 Aug 2025

Harriet

Nice looking hotel which is clean and tidy. The room was also very comfortable.

The food and drink selection however is very poor. All the drinks whether they are soft or with alcohol are watered down and taste artificial, I had a cosmopolitan and it tasted full of additives and full of sugar. You could barely taste any alcohol. This taste seemed to dominate all the drinks from slushies to simple fruit juice.

Even the wine was awful, it was like drinking water and the rose looked like pop.

The buffet Resturant had a poor selection and was very disappointing. When eating dinner in the Italian, the main course was severely over cooked. However, the buffet was quite nice with a good selection. Unfortunately though there were ants all over the puddings. I informed one of the Resturant staff and they changed the desert that the ants were on. But as soon as a fresh one came down the ants came back.

We are so disappointed with this. We feel like we have been completely ripped off for £500 per night! We’ve barely eaten or drunk anything due to the poor quality.

The quality of the food is not a reflection on the staff who were perfectly nice and the facilities were also good. It is just a shame that the food and drink let the hotel down. For this reason, we will not be staying at RIU again.

Leisure Family

6/10

Pleasant

29 Jun 2025

Alain Kuinang

Hôtel assez propre mais ça ressemblait plus à une maison de retraite…
Les résidents étaient 99% d’un certain âge…
Peu d’animations populaires pour un Resort tout inclusive.

Leisure

6/10

Pleasant

27 Jun 2025

alexa

very clean property. some of the staff were very helpful and friendly, others not so much. reception staff were great. infinity pool is gorgeous. food options were mediocre, we ate outside the resort often. overall it was a nice stay in a great location. it caters more towards an elderly crowd, if you are a young couple i would probably choose a different resort.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Faria

Great location and hospitalities. Everything was expected for Riu hotel.

Mostly retired and senior people seen as guests although family with young children were there, a few.

Business_and_leisure Partner

4/10

Poor

12 Jun 2025

Steve

Hotel staff were great. It wasn’t cheap for a one night stay at £280. The hotel

8/10

Excellent

24 May 2025

Lynda

Overall good. But was expecting better

Taxi from airport plentiful, €22 and about 10 minutes
Hotel reception and staff excellent. Speedy and super friendly and helpful
Room good, clean and spacious, tea and coffee kettle etc.in room. Also hairdryer and hand wash &shower gel
Beds huge and comfy
No English channels at all on T.V
3 swimming pool's + a baby pool
+ 1 indoor pool in sauna gym area
Great gym and no one pestering for you to use the Spa
Animation team work hard day and night but entertainment a little poor
Food not brilliant always very salty especially the soups
Lot's of oily deep fried and nothing exceptional. Breakfast was probably the best for choice and freshness
Italian restaurant was limited choices fish.pork or spinach lasagne self serve starters and desert and no nicer wine's
Spanish restaurant was all self service and not really any different to the main buffet restaurant ,which was just noisy and chaotic.
Drinks okay, wine was never really cold but drinkable.
All in all an okay hotel but nothing spent on luxury. No cushions on the chairs, no nice cocktails or juices. Everything made in machines with syrups etc.
I did expect a little more from a Rui hotel but nothing was that bad.

Partner

10/10

Exceptional

20 May 2025

t

very good hotel

Hotel very clean and staff very good , always ready to answer any questions and always quick service at the bars .

Partner

10/10

Exceptional

09 May 2025

yesenia

Very good location to stay. I would stay here again on my next visit to Malaga area.

Leisure

8/10

Excellent

26 Mar 2025

Millie

Nice hotel

Nice hotel, but vey busy

Partner

10/10

Exceptional

22 Mar 2025

David

Mario at the front desk was very helpful and very personable. Antonio the bartender was awesome and always had a smile and a hello everyday

Leisure Family

8/10

Excellent

05 Mar 2025

brent

Good property overall however when it gets cold or rainy the only place to really warm up is your room.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Gerson

We had a fantastic stay at RIU Costa del Sol! The staff was exceptionally helpful, professional, and kind, making our experience even more enjoyable. The hotel itself was well-maintained, the pools were spotless, and the restaurants offered a great variety of delicious food. Highly recommended for a winter getaway!

Leisure Family

10/10

Exceptional

25 Feb 2025

Lucie Berthe

The quality and the cleanliness. Second time and was very pleased with the food, service.

6/10

Pleasant

25 Feb 2025

Boris

Ok hotel, great location, for all inclusive was not much of all inclusive, nothing in room even water wasn’t in and no option to order in room , food choice was poor - about all the same at all buffet style restaurants

Business_and_leisure Partner

10/10

Exceptional

13 Feb 2025

jeff

Great food drinks pool and lots of sunshine! Loved it

Leisure Partner

10/10

Exceptional

11 Feb 2025

Marion

Excellent

Great few days and have already rebooked for March

10/10

Exceptional

10 Feb 2025

CLARE

Weekend break

We stayed 2 nights and had a lovely time.Activities during the day and show at night.very busy hotel.Food and drink choices were great.

Partner

10/10

Exceptional

07 Feb 2025

Jennifer

My favorite thing was catching a sunrise at the breakfast cafeteria, and starting the day with fresh fruits and food. Easy walk to the beach, and train station(has park and ride parking). Street parking was easy and right out front. In the evening they do a flamenco show, don’t forget to check schedule :)

Leisure Self

10/10

Exceptional

29 Jan 2025

Liam

Amazing stay

Amazing stsy

Partner

8/10

Excellent

26 Jan 2025

Martin

Přeplněný hotel a fronty v restauraci

Přeplněná hlavní restaurace, nedostatek míst k sezení a namačkané stoly blízko sebe. Rozsaáhlý areál, několik budov vzdálených od sebe, parkování na ulici v okolí hotelu -téměř všude plno, parkování v hotelu za poplatek. K pláži pře ulici nedaleko - pouze veřejná a placená pláž.

Partner

10/10

Exceptional

23 Jan 2025

Melody

Lots of activities!

Business_and_leisure Family

10/10

Exceptional

23 Jan 2025

Melody

RIU always my choice for resort stay!

Business_and_leisure Family

10/10

Exceptional

19 Jan 2025

craig

Typical high standards of any property thats part of the riu group, amazing staff keep the place spotless, fussy eater? No problem the selection will have anyone covered

Leisure Family

6/10

Pleasant

15 Jan 2025

Ernest

Great location !!!

Leisure Partner

10/10

Exceptional

04 Jan 2025

Paul

Modern clean friendly hotel. Food and drink very good. Great position on the beach

Business

10/10

Exceptional

17 Dec 2024

Ciara

First class hotel- probably the nicest and cleanest hotel I have ever stayed in
Food options were excellent each night!
Great atmosphere.

Will definitely be back!

Leisure Family_with_children

10/10

Exceptional

16 Dec 2024

Michael

Perfect hotel love it food all exclusive . Best hotel

Business_and_leisure Partner

10/10

Exceptional

11 Dec 2024

Rosalind

Great location on the beach and near the airport. Clean spacious suitable for disabled people. Just perfect.

Leisure Family

4/10

Poor

29 Nov 2024

Paul

If this is the sort of thing you like it might be ok, but cheap slop food, awful small drinks in plastic cups, and woeful entertainment. Even breakfast was very poor, running out of milk, instant coffee in some random jugs you have to find yourself, the cook was reheating already cooked bacon back on the hot plate. Just grim all round really. Staff were unfriendly and rushed off their feet. Rooms were tired and dingey, Snacks were terrible, rubber burgers and hot dogs. No idea how this place gets a high rating, it's a poor 3 star at best.

Business_and_leisure Friends

4/10

Poor

22 Nov 2024

Verified traveler

Disappointing overall and non-friendly staff

I was really disappointed with this hotel. I was travelling alone with my 2 year-old daughter. We booked a \"family room\" - which I guess has that title because it has a seperate bedroom. But our room was placed on the first floor right above one of the hotel's bars which was open until 11 PM, I believe. The windows in our room were of poor quality, so they didnt block any noise. It was SO LOUD and not quite until midnight. Not great when you are travelling with kids. After 3 nights, I couldnt take it anymore and asked for another room due to the noise. The receptionist gave me an attitude and claimed there couldnt be any noise and said he could give me a room facing the street, but that would probably be noisy as well. I told him Id rather want the street noise than the hotel bar noise (drunk all-inclusive guests are LOUD). When he finally \"let me\" switch rooms, I was told I could come pick up the new keys whenever I saw fit. But after an hour, when I had just put my baby down for her one hour nap, they called me and told me I had to leave my room NOW because they needed to clean it (I had been gone ALL MORNING, until noon, where they could have cleaned it). They let me stay 30 more minutes and then I had to wake up my baby, who was so tired after the poor sleep from all the night noise, she cried, and we moved all our stuff, without any help, to the other room. Poorly and unprofessionally handled from start to finish.
Staff was not welcoming and food was below average.

Friends_and_family Family

10/10

Exceptional

21 Nov 2024

Christopher

Outstanding.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Mark

Amazing!

Partner

10/10

Exceptional

12 Nov 2024

Alena

The hotel is greatly located in the area from which it is an easy walk to the railway station, shopping, restaurants, etc. The food is tasty and there were lots of choices. The staff is helpful. The entertainment team is trying to make people happy. The bars , especially the one next to the reception, are excellent. The coffee is amazing. Thank you.

Leisure Family

4/10

Poor

29 Oct 2024

Mark

Average hotel with average facilities.

The hotel was average at best. The drinks menu was ok, limited options and cocktails were all pre mixes. The food did not hang together, it was all random options so hard to make a meal. The restaurants were just buffets, in fact the Spanish option was exactly the same as the main buffet! Really disappointed. The hair dryer didn’t work, after 2 mins it cut out and then when I asked for someone to look at it they simply stated ‘it’s rubbish we know, it over heats’ - great! Kids club was good, it operated 10.30 - 12.45 and then 2.30 - 4pm. Our son enjoyed it. He would have liked to be involved in the games but was told you need to be 13 to play darts with rubber arrows, bit disappointing. Overall a basic hotel with basic facilities. It was expensive for what you got! Oh and there is NO waterpark, it says ‘free water park access’ as if there is a water park, there is not, it’s a baby splash park, again very misleading and disappointing

Friends_and_family Family

10/10

Exceptional

29 Oct 2024

Tari

Beautiful hotel. The pools are gorgeous and it is right across from an amazing beach. The food was really good, although after 10 days it was getting pretty repetitive. There were always tables available in the restaurant and chairs in the pool. Unlike other Riu all inclusive that we have been to, there were no waiters/waitresses to serve drinks at the bars or the pools which was unusual, but other than that it was wonderful.

Leisure Family

10/10

Exceptional

28 Oct 2024

arie

Great value and efficient stay if you are looking for an all-inclusive. Would definitely recommend. Pool area is very nice. Not much of a buffet eater so tough to compare or comment but it seemed good.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Terry

All good!! Returning in seven days time for another week!!

Leisure Friends

8/10

Excellent

26 Oct 2024

Darin

Lots of chairs.

Leisure Family

10/10

Exceptional

20 Oct 2024

Kristin

Clean, nice pools and easy access to beach and restaurants on beach. Nice bike/run/walking path along beach that is easily accessible.

Leisure Friends

4/10

Poor

09 Oct 2024

Verified traveler

Saimme väärän ja halvemman huoneen kuin minkä olimme varanneet eikä asiasta sanottu mitään. Huomasimme sen vasta kun olimme vieneet kaikki tavaramme huoneeseen. No meille tarjottiin toista huonetta suoraan kadulla, siellä haisi tupakka ja viemäri. Saimme oikean huoneen vasta seuraavana päivänä. Huone oli likainen, suihku rikki, kylpyhuoneen katto homeessa, verhot likaiset, peitossa tahroja. Hotelli meluisa, ruoka kohtalaista. En menisi uudestaan.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

John

Very nice hotel

Leisure Partner

6/10

Pleasant

30 Sep 2024

Lesliet

The hotel was nice but the food was not good. My expectations were higher

Leisure Family_with_children

8/10

Excellent

15 Sep 2024

Fortunata Capuno

Friendly staff, especially Amador.

2/10

Poor

12 Sep 2024

Ahmed

The location of the hotel is exceptional other than that is very bad the service horrible the plate where still dirty and wet in the buffet the food is bad no flavor not too much choices same food everyday . They gave the worse room location in the hotel because I get my ticket from Expedia .

Family

10/10

Exceptional

10 Sep 2024

David

Very nice property, good food friendly staff, nice pools - would stay there again

Leisure Partner

8/10

Excellent

10 Sep 2024

L

Honest review

Our room was next to the ladies toilet on the ground floor so experienced constant loud noise whenever someone used the hand dryer.
The gym had very limited and dated equipment and was very hot most of the time.
There were no activities post 2230hrs in the hotel apart from drinking at the bar. We therefore had to venture out of the hotel for anything post 2230hrs.

Friends_and_family Family

8/10

Excellent

12 Aug 2024

Chetna

Modern, clean and lots of natural light welcoming

Leisure Family

8/10

Excellent

29 Jul 2024

ali

Great neighborhood

Leisure Partner

10/10

Exceptional

22 Jun 2024

Andrew

I want to go back!

Fantastic place. Really enjoyable stay. All the staff were first class - special mention for the receptionists.

2/10

Poor

06 Jun 2024

Verified traveler

Creepy receptionist and very poor stay

Started off with an unpleasant welcome as a late arrival as the hotel couldn’t find my booking so was just told to wait. The check in guy at reception was deliberately unhelpful, talking over me every time I spoke and refusing any suggestion that would enable me to get my room. Eventually I had to pay twice to get my room. My room had no WiFi, the key cards didn’t work, the shower head was shoulder height as I was put in a disabled room, which couldn’t actually be accessed by wheelchair, the room was very tired and worn out, I paid for all inclusive but given the late arrival and faff by the hotel I was told I had 10 mins to eat before they closed for the night, the staff were unable to tell me if I had been charged twice or not and I’d need to speak to the manager as they had no idea, but they don’t have a manager who works after 5pm - in a hotel whereby the main service is provided at night. In the morning I asked to speak to the manager yet wasn’t allowed. When I checked out with a different lady the very rude and strange guy who checked me just stared at me even though he wasn’t dealing with me then walked over pointing scissors at me. A really odd bloke who has no place in hospitality.

Self

10/10

Exceptional

09 May 2024

Jared

Great place to relax and enjoy a vacation with your small children. Staff was very polite and helpful. All inclusive package was definitely worth it!

Leisure Family_with_children

6/10

Pleasant

29 Apr 2024

Anthony

no drinks in room fridge not even bottle of water, could not change pool towels until 4pm each day and only 1 location you could this. Some of the staff were very surly and felt that they did not want to be there.
As a riu class member found this the worst Riu hotel i have stayed in. Saving grace was that the food was very good.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Verified traveler

Excellent

Excellent hotel. Great facilities and entertainment. No better review we can leave but to say we cannot wait to return.

Friends_and_family Friends

6/10

Pleasant

21 Apr 2024

Nick

Generally a pleasant stay. Good location and room, food reasonable. Would have scored higher but for a disappointing experience with a member of the Reception staff who was curt to the point of rudeness.

Leisure Partner