Name: Hilton Garden Inn Jackson Pearl
Address: 438 Riverwind Drive, Pearl, 39208, US

4/10

Poor

27 Jun 2026

Michael

Staff is fantastic but they can’t fix the tv, the AC, the shades, the drain, or the elevator. All not working/properly. I moved rooms three times! Front desk was absolutely fabulous in trying to make my stay comfortable so no issues there. Owner needs to spend a little money on updating and repairs.

Self

6/10

Pleasant

22 Jun 2026

Carol

The staff was friendly. The room was fairly clean.

Family_with_children

4/10

Poor

06 Jun 2026

Nicole

This property is not well-maintained. When we entered our room it was muggy and smelled badly. The bathroom was not clean and did not have full sized towels or any toilet paper whatsoever. There was no bedding for the pull-out couch. The polite staff did help us once we alerted them, but it was still run down. The window blinds and curtains were stuck, so we could not close them and the walls didn’t block much noise out. Overall, save your money for a better location. We paid over $200 for a bad experience.

Family_with_children

2/10

Poor

19 May 2026

Paulien

The first room they gave me hasn't been cleaned at all or was still occupied. The bed was unmade and there were used towels over a chair. I quickly closed the door and asked for a new room. I got a different room, but in the morning I noticed that the trash can in the room hasn't been emptied and was full with trash from the previous person

Business

6/10

Pleasant

10 May 2026

Karen

The only two concerns:
- our room was so close to the highway, I could hear the trucks and cars all night. It was not quiet
- parking lot had signs about customers assuming risk which didn’t make me feel comfortable that our cars (and stuff inside were safe)
Probably wouldn’t stay here again

Friends

10/10

Exceptional

08 May 2026

Forest

I had a wonderful time at the property

Friends_and_family Family

6/10

Pleasant

06 May 2026

Ramona

Not impressed. And breakfast was not included and not made clear, so I had food in my plate when I was told it was an extra $12.50. Shared full size toiletries don’t seem sanitary to me. I prefer my own little individual ones that are only mine. Staff was not rude but also not friendly. My stay was ok but I will not be going back. As a matter of fact, I stayed at a different hotel a few days later ( same trip) on my way back through.

Self

8/10

Excellent

06 May 2026

Sherri

Great for a quick stay while passing thru Mississippi

Partner

10/10

Exceptional

20 Apr 2026

Jessica

The rooms were clean and the staff was very helpful. We have stayed in 3 different rooms at this property over the last 7 weeks and all of the thermostats were worn down. Other than that everything was clean. The staff is super friendly and the area seems safe as well.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Jessica

Breakfast wasn’t included

10/10

Exceptional

02 Apr 2026

Beth

Everything was great

10/10

Exceptional

22 Mar 2026

Kara

After a horrible stay on the wrong side of town, the Pearl Hilton Garden Inn was a safe haven! Not only was the building beautiful and welcoming, but so were the staff. My boys and I have had the worst weekend and they went above and beyond to take care of us.

Family_with_children

2/10

Poor

16 Feb 2026

William

Room was cleaned once in 7 days and the last day there wasn’t even warm water.

Self

4/10

Poor

10 Feb 2026

Jonathan

Charge for bad breakfast that other hotels offer for free
Very limited tv channels
Noisy room with a lot of road noise

2/10

Poor

01 Feb 2026

Latasha Izella

The room was not clean at all, there were cup ring stains on the tables, dog hair everywhere, bloody skin in the shower, microwave was dirty.

Leisure Family

10/10

Exceptional

10 Dec 2025

Charlie

The breakfast was good. The staff was courteous and friendly. The entire facility was clean and all staff was very helpful! The room was very clean and comfortable!

Leisure Self

6/10

Pleasant

07 Dec 2025

Cecil

The rooms were clean.

Leisure Friends

10/10

Exceptional

05 Nov 2025

Kate

It was just what we needed for our stay. Had the amenities that made it perfect for our time in town.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

alisha

Staff was very nice and helpful. Hotel was super clean and room was excellent

Friends_and_family Family

6/10

Pleasant

24 Oct 2025

Makayla

It’s ok

4/10

Poor

12 Oct 2025

Adrienne

For the price we paid, this hotel was not up to par. The door to the room had marks near the lock as if it had been attempted to be broken into, the lights in the room didn’t work. Carpet was stained and bed linens were worn. Overall not a super clean feel. The front desk attendant was very kind, but seemed very stretched thin and working alone to tend to guests. Will not stay here again.

10/10

Exceptional

12 Oct 2025

Ayanna

The person at the front desk, Christie, was extremely welcoming and friendly. She was able to get us into our room with no hesitation. The hotel was clean and spacious. As a frequent traveler to Jackson MS I’ve been looking for a “resident hotel”. I think I’ve found it.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Melissa

It is a great pet friendly hotel. Perfect location to all things in the Jackson area. Trustmark park, outlet shopping….right next door!

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Charles

Great clean & safe place to sleep on a road trip.

Leisure Self

10/10

Exceptional

08 Aug 2025

Chris

Safe with a bunch of restaurants nearby

8/10

Excellent

06 Jul 2025

Arletta

Only disappointment was had to pay for continental breakfast.

Leisure Family

10/10

Exceptional

05 Jul 2025

Robert

The woman at the front desk went above and beyond to help with a cognitively disabled guest. Thank you so much!

10/10

Exceptional

01 Jul 2025

ROBERT

Property was clean and staff wonderful. Shower water although was at best Luke warm

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Darlene

The staff was beyond excellent. This property is the pits. For $200 a night, you would think a person could have a great sleep. These mattresses are horrible, full of lumps, and the down pillows are just that. Down. My body was in agony. Then I had to literally beg for clean towels on the second day. Forget eco-friendly. I do not bathe with a dirty towel at home. Could not open the curtains. The panel on the air conditioning unit is loose. The property gets a zero. The staff, however, makes it okay. The cooks and hostesses in the kitchen are top-notch; they get a 10. Mr. Thompson and his staff are fantastic.

Business Family

10/10

Exceptional

19 Jun 2025

Jason

Excellent

Leisure Family_with_children

8/10

Excellent

16 Jun 2025

Dawn

The room was okay but needed some work. Showerhead in bathroom did not work
Properly and the blind in the window was torn up
Ll

Leisure Family

6/10

Pleasant

11 Jun 2025

Jenifer

I was a little underwhelmed by this property

2/10

Poor

30 May 2025

Colin

Where do I start, with the broken beer bottle glass, drugs on the on the flood, the blood and piss on the walls? It's a sht hole.

Leisure Family_with_children

8/10

Excellent

08 May 2025

Lauren

The interstate is very loud all night. If you are a light sleeper probably not the place to stay. Other than that it’s a great place. They have a breakfast buffet available for $12.50/person.

Leisure Family

8/10

Excellent

01 May 2025

Verified traveler

Could be better

Asked for feather free, and even called. Then when checking in assured me feather free. Of course it wasnt. 1 of 4 pillows was feather. Room smelled musty and blind was wore out where you could see light coming through as it must be old.

Self

8/10

Excellent

27 Apr 2025

Ethan

The property was clean and safe

Leisure

8/10

Excellent

20 Feb 2025

Leann M

The room was next to interstate and noisy all night. No sound barrier

Business

10/10

Exceptional

06 Jan 2025

Kimberly

Enjoyed our stay here.

Leisure Family

2/10

Poor

09 Dec 2024

Bryson

Property was dirty, AC did not work. Staff wasn’t not professional.

Business Self

4/10

Poor

17 Nov 2024

Verified traveler

2 bulb in room fused not working
Very dark

Water has no pressure

Drains n toilet wont drain good

But still good n worth in area
Friendly helpful staff

Business

8/10

Excellent

08 Nov 2024

Kathy

Breakfast was delicious!

Leisure Family

8/10

Excellent

01 Nov 2024

Thomas

I liked the layout, the staff was great and friendly, breakfast was fabulous. I wish the pool was inside.

Leisure

8/10

Excellent

28 Oct 2024

Maria Rita

What we like is the excellent customer service I received with the front desk Christy Blue at Pearl Mississippi. What we didn't like is the red blood stained at the sofa bed. My kids doesn't want to even go that area when they saw it. I think Hilton needs to change it.

10/10

Exceptional

27 Oct 2024

Jimmy

Very nice hotel and desk reps were great.

10/10

Exceptional

19 Aug 2024

KEELY

Very nice stay.

Leisure Partner

8/10

Excellent

23 Jul 2024

Andru

Good clean hotel. Good staff. A little close to interstate so a lot of rod noise.

Business Family

10/10

Exceptional

18 Jul 2024

Tina

We were there for just a night. The room was clean and comfortable. Will stay again on our next trip that way.

Friends_and_family Family

4/10

Poor

14 Jul 2024

Verified traveler

Nasty

We had crickets in our rooM and the floor we dirty. After taking a shower and stepping out our feet were black from the dirt on the floor.

Friends_and_family Family

6/10

Pleasant

13 Jul 2024

Kellie

So so

What to get a key while guy talked with someone luck our son was in the room and had key. $14 dollars for breakfast don’t think after $160+ for room

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

June

The property is older, but the staff were nice and room was clean. Breakfast was good, however they did not recognize prepaid breakfast.

10/10

Exceptional

20 May 2024

Sharon

We had a great experience staying at the Hilton. We surely stay there again!

Leisure Family

2/10

Poor

20 May 2024

susan

I don’t know how this property had such a good rating. The walls were dirty/stained in the bathroom, the paint on the door frame was very noticeably mismatched. The elevator was very hot and stinky. There’s a smell that soaked into my things. I will have to wash everything I brought. We only stayed one night. The ac in the hallway was off. It was hot and humid and the old carpet stunk. The ice was mostly melted from the ice machine. I could not believe the cost for a room in such disrepair. Hilton has enough money to repair carpet, paint, ice machines, and AC. There was a couple that only stayed a couple hours and left as I was checking in. Very disappointing hotel.

Leisure Family

4/10

Poor

29 Apr 2024

Candi

The location is convenient with a few restaurants nearby. The room itself was not clean. The same is true from the last visit there and I didn’t leave a review because I figured it may have been an isolated incident. This confirmed it. The toilet had visible urine stains around the toilet seat, the pullout couch had horrible stains on the mattress. There was dried blood on the desk. A white desktop. Clearly no one cleaned the room. The floors and mirrors were dirty. We waited 45 minutes for their shuttle at the airport. I called and was told the shuttle was full with a pilot and crew and would return shortly. It never showed. This feature is how I even found this hotel!

The staff is nice. Everyone was really nice but the rooms are disgusting and I’ll never stay at this property again.

Leisure Family_with_children

8/10

Excellent

28 Apr 2024

Lindsey

The hotel itself is nice. It is right on the highway so it’s a bit noisy in the room. The bathtub could have used a good cleaning. There were hairs all in the bottom of it. The lady that checked us in was very pleasant. The beds were comfortable. Restaurants and shopping is easily accessible from this location.

Leisure Family

2/10

Poor

23 Apr 2024

Carole

NO SLEEPING ALLOWED!

Terrible !
Old hotel with no insulation
We slept with trucks on the highway!!!
$180 for a sleepless night !
BREAKFAST NOT INCLUDED
To avoid if you wish to have a good night rest !

Partner

8/10

Excellent

16 Apr 2024

Jerry

Nice property with access to many restaurants

Leisure Family

8/10

Excellent

12 Apr 2024

james

Very good location

Leisure Partner

4/10

Poor

07 Apr 2024

Stacie

Sleepless night

Its was not good. The pull out couch had blood stains on mattress. No toilet paper, the blinds were broke and light bulbs didn't work. Plus there was no sound wall from interstate so no sleep

Friends_and_family Family

4/10

Poor

04 Apr 2024

Molly

Room was dirty with used wet wash cloth on the side of the tub and a dirty pillowcase thrown behind the tv. Did not seem very clean at all. Location is fairly noisy right beside the interstate, but it’s a convenient location.

Business Family

10/10

Exceptional

03 Apr 2024

Adrienne

Staff were very helpful and the entire facility was very well maintained.

Business

4/10

Poor

10 Mar 2024

Maria

The beds were comfortable and bathrooms clean. However, the sofa bed mattress was disgusting and ended up sleeping at the feet of the king size bed with the rest of the family. Needless to say, didn’t get a good night rest. The rooms didn’t have the waters that should come with the stay and when we asked, the staff insisted that we had water in our room. It felt like we were being accused of stealing just like when we checked in and the staff insisted I had not paid for breakfast as their coding didn’t reflect that. Once I provided proof from the Expedia app, they asked me to print it out to give them a copy. Of course I don’t carry a printer with me when I travel so they were kind to just make a note and waive the print out. It was late, I had my seven year old twins falling asleep and the last thing I needed was a substandard check-in experience. Their snack area for purchase and breakfast were also below any Hilton standard. Will never stay at this location again.

Leisure Family_with_children

8/10

Excellent

04 Mar 2024

Anne

Food at the grill on site inedible...disgusting. old oil in the fryer was rancid. Just disgusting. I ordered the Bistro Chicken and fries.

Leisure Self

6/10

Pleasant

22 Feb 2024

Sandra

It is a lovely hotel, although it is practically sitting on I20. The rooms facing the interstate are very noisy. We first were in a room on the interstate. We checked in late and I thought I could drown the noisiness with the air conditioning. The air conditioning didn't work. A nice evening receptionist moved us to a room on the back side of the Hilton. That morning, the Kuerig didn't work for coffee. I reported it to a gentleman at the desk. The next morning, the Kuerig still wasn't working.

Leisure Family

10/10

Exceptional

08 Feb 2024

Toni

Beautiful place

Leisure Partner

10/10

Exceptional

25 Jan 2024

Leon

Great

Business Self

10/10

Exceptional

07 Dec 2023

Brandon

Nice

4/10

Poor

05 Nov 2023

Bob

Interstate traffic noise kept me awake most of the night. Desk clerk said there was no complimentary breakfast, but when I checked out breakfast was being prepared.
Overall, I would rate this hotel a two star.

Leisure Self

2/10

Poor

20 Oct 2023

DellAtte

It was horrible. My truck was broken into and my things was stolen. And the bad part about it no one has reached out to me, and it’s going on a week. Never staying here again!!!

Business

6/10

Pleasant

10 Oct 2023

Nancy

It was acceptable; no fan in bathroom👎. No free breakfast either.

10/10

Exceptional

05 Oct 2023

Verified traveler

Private stay

It was a good experience just should have better information posted to websites for booking about no longer accepting cash for payment. I was gifted money to pay for this stay and wound up having to shuffle around to pay with a card.

Friends_and_family Family

2/10

Poor

24 Sep 2023

Thomas

When we booked on Expedia, the listing said pet friendly. I sent a message asking for a 1st floor room because we have a dog. After 8 hours in a car and arriving at 1am, we were berated about not paying for a dog to stay in advance. Nowhere on Expedia did it say there is a $75 charge. They don’t charge for kids but do for dogs? The front desk person was nasty. We were there for 7 hours total. Overall crapy experience after a long day.

Leisure Pet

10/10

Exceptional

27 Aug 2023

Dee

AC worked great bedding

Leisure Partner

8/10

Excellent

26 Jul 2023

Willard

Price, availability and how the floor plan was great for our family of six to stay one night and catch a flight the next morning.

Leisure Family

6/10

Pleasant

07 Jul 2023

Marsha

Poorly trained staff. A group of 5 staff were talking around check in. It took awhile to check in as I believe the person serving us had to be helped several times. Our bath had body lotion instead of conditioner hanging in the shower. Upon checkout, the lady came from talking to the maintenance person to check us out. I told her of the body lotion problem. She seemed confused and asked the maintenance man if lotion should be hanging in the shower. He said no. I can only imagine that the person has never stayed in a hotel!!! Put every check in person in a room for a night to see what staying in hotel is all about.
Very disappointed that the restaurant and bar were not operating in the evening. One of the reasons we like Hilton Garden Inns is not having to go out to dinner outside the hotel.
This Hilton is not up to par.

Leisure Partner

8/10

Excellent

03 Jul 2023

Pamela

Great hotel if you arent on interstate side

Our room was on interstate side and the traffic noise was very loud.

Friends_and_family Family

6/10

Pleasant

26 Jun 2023

Sandra

Not very clean.

I had to wait in the lobby, past the check in time, along with a few others because our rooms were not ready. Then when i got to the room it was not very clean. There was hair in the sink, and the sofa was quite disgusting. We couldn’t sit on it without covering it with a bed sheet because there were weird stains on it. When we opened the sofa bed there were gross stains and trash and crumbs in there! I rubbed a hand towel on the floor and sure enough, it was extremely dirty. I will share that my kids and I loved the pool. I like these hotels and so I was surprised about this one in Pearl.

Friends_and_family Family

10/10

Exceptional

04 Jun 2023

Stephen

Staff very friendly. Rooms were clean and comfortable. Only drawback was our room faced the interstate which was noisy. Tired enough that I could sleep but it was noisy.

Partner

10/10

Exceptional

03 Jun 2023

Jeffrey

The check in was great. The room size was wonderful. The beds were comfortable. The general cleanliness was lacking to say the least. There were crumbs and a stain on the mattress of the foldaway bed. There was mildew in the shower and the closet doors were filthy. The ceiling fan didn’t work as well. Check out was fine but we were surprised to find out the breakfast buffet was an additional charge.

Friends_and_family Family

10/10

Exceptional

30 May 2023

Benay

The hospitality from the staff!

Leisure Family

8/10

Excellent

29 May 2023

Toni

Friendly staff

Business Family

10/10

Exceptional

29 May 2023

Matthew

Nice clean room

Business_and_leisure Family_with_children

6/10

Pleasant

29 May 2023

Corey

Hard Beds, Noisy Location

The beds in this hotel are super firm! Like sleeping on a brick! Also this hotel is right next to the interstate! If you stay here ask for a room on the north side of the hotel otherwise you will hear traffic noise all night like we did! Not a very enjoyable experience due to the noise and the hard beds.

Friends_and_family Family

6/10

Pleasant

08 Apr 2023

Jan

Noisy stay

The only problem was we checked in at 4:30 and our room wasn’t ready and we were told to come back in 30 minutes. We had been on the road for 8 hours and were a little put out. Also, our room was on the I-20 side of the building and was VERY noisy with Highway noise.

Partner

10/10

Exceptional

31 Mar 2023

kelly

We arrived after midnight& the staff was great. Beds were great.

Business_and_leisure Family_with_children

8/10

Excellent

02 Jan 2023

Jessica

the evening associate was very friendly and profressional. the mattress however was not comfortable, I woke up with back pains

Leisure Family

6/10

Pleasant

10 Dec 2022

Michelle

Lovely room and hotel. Stayed with a school group for a dance competition. Disappointed that we couldn’t sleep because the highway was right outside the window. Also small annoyance that checkout is at noon but the door keys stoped working around 11am and cleaning staff was knocking on the door by 11:15 to see if we were gone. Felt rushed. We had plans for the entire group to leave at 11:45.

Business_and_leisure

8/10

Excellent

09 Dec 2022

Chrystal

Brandon

Noise from interstate was pretty bad . But staff was super friendly !

Friends_and_family Family

10/10

Exceptional

10 Nov 2022

Janet

The staff was very friendly and kind! Across the street from the baseball field.

Leisure Family

8/10

Excellent

29 Aug 2022

John Jeff

CLEANLINESS OF ROOMS.

Leisure Partner

2/10

Poor

25 Aug 2022

Christina

Our room had not been cleaned. The bedding was in a pile on the bed. The room smelled of smoke. There were no other rooms available to switch to so we had to stay somewhere else.

Leisure Family

10/10

Exceptional

22 Aug 2022

Theresa

Great staff and service!

Leisure Family

8/10

Excellent

21 Aug 2022

Sethmoy

Lot of noise from moving traffics, if you stay get room to the front of hotel . Otherwise everything was okay

Business Family

6/10

Pleasant

08 Aug 2022

Julie

Very loud traffic but war plugs were sitting bedside which clued us in. Otherwise good

Friends_and_family Family

8/10

Excellent

05 Aug 2022

Lakshmi

Not bad

Leisure Family_with_children

10/10

Exceptional

25 Jul 2022

Tonda

Great

Service was great. Check in was quick and easy and friendly front desk ladies. The room was nice and clean. We enjoyed the pool. I am picky about where I stay and I’d definitely stay here again.

Friends_and_family Family

2/10

Poor

17 Jul 2022

brent

Unsatisfactory

I put note on hotels.com to have roll away bed. Hotels.com did not pass that information forward and so there were no rollaway beds available for on hold for us when we got there. So I had to sleep on the floor. I was very upset about this because the people that were there at the hotel we’re not willing to try and locate one for me since hotels.com did not pass that word on for me and they did not expect me to need one. It’s a very unsatisfactory from Hotels.com and the hotel itself. The people were rude about it and I was not happy about the situation.

Friends_and_family Family

10/10

Exceptional

10 Jul 2022

John

Nice place, solid staff. My only request, add an IPA to lobby beer selection ;)

Business_and_leisure

10/10

Exceptional

03 Jul 2022

Christopher

Staff was very nice and hotel was clean.

Leisure Family

8/10

Excellent

20 Jun 2022

Joyce

Bed in the Hall?

There were used/worn mattresses sitting outside of the room in the hall just aside of the entry way door to our room that were propped against the wall when we arrived and was still sitting in the same place when we left.

Partner

8/10

Excellent

13 Jun 2022

Mary Jane

Not soundproof. Traffic noise extremely high. Need soundproof windows.
Need sound insulation.

Leisure Family