Name: Hilton Garden Inn Jackson Downtown
Address: 235 West Capitol Street, Jackson, 39201, US

4/10

Poor

22 Jul 2026

Zibiah

Not the best hotel on this area.

10/10

Exceptional

17 Jul 2026

Tajauna

I really enjoyed my stay. Everything was clean and nice. I didn’t get to go to the pool ran out of time, but I will most definitely be back.

Self

4/10

Poor

11 Jul 2026

Rhonda

The property is quite grand. Valet parking is the only option - which is fine. There were 3 attendants at the Valet desk and not one of them came to my car or offered to help this 68 year old lady up the stairs with my suitcase!! Now- Saturday morning the valet attendant was wonderful. He took my suitcase to the car and was very friendly. My room was 83 degrees and the thermostat was broke. There was no remote for the TV AND I had to go to the front desk twice before the desk attendant came up to the room with a drill and fixed the lock so I could get in!!! Needless to say, I asked for a different room and was re-roomed. THAT room was great. Breakfast in the morning - I paid the $10.00 was limited but the staff were attentive and friendly

Self

2/10

Poor

10 Jul 2026

Terri

This hotel is nasty & disgusting! Everything around the hotel is musty and stinks, everything is broken from the shower handles, closet doors, numbers on the room door was missing/ No Ice in the ice machine/ gym equipment broken/ entry to the gym broken / items on the restaurant menu unavailable and the black dude with the unkept dookie braids was so rude - no eye contact, dismissive, just a miserable representation of the hotel/ valet takes forever/ homeless outside digging in trash and got maced one day right in front of me. I’ve never stayed anywhere worst than this.

Valet is $28 a night and there is only street parking so you are forced to use it.

The only good thing was that the room was nice and cold and it was quiet.

Self

2/10

Poor

06 Jul 2026

Crystal

We had to change rooms twice. The first time the door wouldn’t close. The second time the AC was broken. And the third time the toilet didn’t flush properly, we just decided not to move anymore.

Partner

6/10

Pleasant

05 Jul 2026

Darla

The room darkening shade was missing from the window, which made sleep difficult.

Self

2/10

Poor

29 Jun 2026

Kelli

My family and I was on college tours for my daughter and with Hiltons always having been our go to hotels, I was very disappointed. There was no water pressure in the shower, the toilet paper holder was broken, the A/C vent rattled the entire night and the toilet wouldn't flush. Very disappointed

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Brenda

I loved the courtesy and efficiency of the valet and front desk staff. My family and my dog were made welcome immediately even though we checked in a few minutes early. I have to say the architecture and decor were the most beautiful of the hiltons I have stayed in so far. Each hilton provided the same consistent amenities and snack shop. This one has a restaurant available so we enjoyed the breakfast very much. We were out most of the day so we didnt have the opportunity to try the other meal options during our stay. We will take advantage when we return next year!

Family_with_children

4/10

Poor

22 Jun 2026

Felicity

Bar and indoor pool area

Self

2/10

Poor

21 Jun 2026

Tera

My room was sold and hotel was sold out. As were all area hotels. Absolutely no where to sleep.

8/10

Excellent

20 Jun 2026

David

The front desk person was very unprofessional at check and when I asked for a ink pen.Other than that fine...

Self

2/10

Poor

20 Jun 2026

Majdi

Dirty bathroom the lounge one, mold present, and old expired food. Very poor cleanliness and hygiene.

Self

6/10

Pleasant

14 Jun 2026

Hector J.

The building is beautiful and full of character, especially for those who appreciate historic architecture. The staff was friendly and helpful throughout our stay.

However, the property could benefit from additional maintenance. We noticed some broken floor tiles and other signs of wear that detracted from the overall experience.

The downtown location was convenient and within walking distance of Iron Horse Grill, which was one of the highlights of our trip. On the downside, there was very little activity in the area during the evening. One weekend night around 10:00 PM, we wanted to visit the hotel bar, but it was already closed.

Overall, a pleasant stay with excellent staff and a beautiful historic building, but some maintenance updates and more evening amenities would improve the experience.

Partner

2/10

Poor

12 Jun 2026

Andrew L

Poorly maintained and understaffed property with non-functioning pool, hot tub and air conditioning. Unclean room with bad smells, insufficient quantity of bedding and pillows, extras unavailable. In an unsafe neighborhood. Checked out of our two night stay after one and found another hotel.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Jacqueline

I loved the area but it’s time they hired managers that care and remodel.

Family

8/10

Excellent

09 Jun 2026

Jamey

I looked at the recent reviews and was incredibly put off. I will be honest. At first, if I had had the option of cancelling, I would have. But I didn't. So I went inside.

And this is why I'm giving 4 stars. Because it was nothing like any of the reviews I'd seen. I got out of my car and checked in. Grabbed my bags and handed off my keys to the valet. Now the first room I was put into, the A/C didn't work. But they were very prompt in trying to fix it and when it could be fixed I was moved to another room where the A/C had been checked and was working. The room was clean, there was no smell in the lobby or hallway of pot or other paraphernalia. In order to use the elevator to get to the floors with rooms you must have a room key so that's a bit of safety that I appreciate. There was no noise at night from either the street or hallways. There is a security guard or two who monitors and walks the property constantly. And the valet was always timely in retrieving my vehicle for me. I did not eat here so I can not speak to that.

The only reason I give it 4 stars and not 5 is because the only parking available is 1) Valet parking at a fee or 2) Street parking. I simply did not feel it was a good idea to leave my car on the street so I had to pay for parking. I wish I had known that when I booked.

Self

4/10

Poor

05 Jun 2026

Zada

Decent view but hotel ac doesn’t work . It stinks . Place is literally just one step up from a motel … not worth the price . But it is Jackson . Should have read the reviews first .

Self

6/10

Pleasant

01 Jun 2026

Cathy

I booked this hotel bc of the indoor pool just to get there and find out the pool doesn't work. My kids were very upset. Thankfully, we had a backup plan.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Cathy

The property is beautiful for the age of the building. I book the hotel for the pool but upon check in was told the pool was not working.

Family_with_children

10/10

Exceptional

31 May 2026

Gregory

Very close to Jackson State and the Grand Lodge of Mississippi

Partner

2/10

Poor

29 May 2026

Carlos

The room they gave us didn’t have a working lock. We requested another room the lock didn’t work either and it smelled like weed. The pool was not working. The walls were in disrepair. We did not end up staying there.

Friends_and_family Family

2/10

Poor

28 May 2026

Rita

This was the biggest joke of a hotel I’ve ever seen! Not only did the valet driver asked us how the pot was where we came from is , neither the heated pool nor the jacuzzi they offered were in working order. There was NO ICE or any vending machines on any floors. Room service wasn’t available except Thursday through Saturday. Sheets and pillow cases on the beds were dirty , there were hand prints from previous guests on the headboard. The entire hotel reeked of pot. Our scenic view was a parking lot, back of buildings and a full dumpster. Such a disappointing experience especially with the name of HILTON .Within 2 hrs I was on the phone with my booking agent to get a refund and we were also on another phone making reservations else where. Not a safe place at all . I would not recommend this hotel at all for ANY reason.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Claude

Property was clean staff was helpful

Business Family_with_children

2/10

Poor

25 May 2026

tabatha

Bathroom was not too clean staff didn't clean room needed clean towels they said they were out of towels. Staff was not accommodating at all! Remote in room didn't work. Horrible experience

Friends_and_family Family

8/10

Excellent

24 May 2026

Crystal

There were little fruit flies in room and in ball room during function

Partner

6/10

Pleasant

22 May 2026

rebekah

The air conditioning did not work in 1 of our 2 rooms. Hot tub was out of order. Sketchy neighborhood.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Deshun

The air wasn't working properly but other than that everything was great.

4/10

Poor

08 May 2026

Dr. Tennille

When I arrived the black out shade in my room was down, completely on the floor. I spoke with 3 different people on 4 different occasions and the issue was never rectified. I enjoy sleeping in when I'm on vacation and was unable to because of this maintenance issue. At the end of my stay there was still no attempt to compensate me for the inconvenience.

8/10

Excellent

04 May 2026

Sara

My stay was accommodating. The staff was helpful, the rooms were clean and the beds were comfortable.
Valet parking was too expensive!

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Felicia

Great stay

Family_with_children

8/10

Excellent

03 May 2026

Vernita

I only ate in your dining area one evening with members of my recent group. BUT, I did enjoy the set-up for the coffee kiosk.

Business

2/10

Poor

29 Apr 2026

Dawn

Disgusting should be shut down

Self

2/10

Poor

26 Apr 2026

Alishia

The only good thing regarding our stay was security walked us from the parking lot to the hotel’s doors. They gave us a handicapped room ( in which I did not reserve or asked for). The pool was supposedly closed off because the pumps were messed up. The middle elevator got stuck on the 7th floor. No parking space….This was the worse Hilton hotel that I’ve EVER stayed in…. Needless to say, I will not stay at this hotel again.

Friends_and_family Family

4/10

Poor

26 Apr 2026

Charles

It’s a neat old historical hotel in desperate need of some love.

10/10

Exceptional

24 Apr 2026

Stacy

Everything was good

6/10

Pleasant

23 Apr 2026

Ashley

We stayed for a weekend. Upon arrival, we got checked in. Got to our room, the key wouldn't work. Husband took the key to the front desk (we stayed and waited in the hallway with our luggage). Front desk person told him to give him a min to check others in. Husband told him to just come up when he was done. He didn't want to leave us alone in the hallway (me and 2 children). We waited about 10 min. Husband had to go back down to get him. He was sitting on the counter top on his phone. He came up with a drill. Did some drilling on the card entry and we eventually got in. We had to ask for more towels. There was no soap in the bathroom or trash can. The tub had hair in it. There was a red stain on the floor. A set of blinds didn't work. After we left, noticed a larger than expected charge to my card for parking. We were charged extra for an \"oversized vehicle\" of which we weren't told. Overall, this hotel needs some serious updates. We won't be staying at this location again.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Paul

Ac didn work in first room but move us to a better so it work oout great breakfast great place to stay but a lot of homeless people great restaurants in walking distance

Partner

10/10

Exceptional

18 Apr 2026

Danny

Dined in restaurant. It took about 1 hour from order to table. Also due to new owners of hotel no alcoholic beverages could be served. Waitress was excellent. Front desk was excellent. Valet was excellent.

Family

10/10

Exceptional

18 Apr 2026

Adam

It was super clean and the staff was incredibly friendly and helpful. The bed and sheets were very comfy, and the room overall felt like luxury. The location was great for walk-ability in downtown Jackson.
My only whines were that the coffee maker in my room didn't work (I just went downstairs), and the soap hadn't been replenished/replaced in my room. I'm sure had I said something, the friendly staff would've made it right. Other first-world whines were what the downstairs bar was incredibly limited, and I had forgotten my toothbrush and they didn't have any to purchase in the snack shop or have any of the cheap ones to give away.
Overall, I would totally stay again, and actually booked a night for the next month when I'm in town again.

Self

10/10

Exceptional

15 Apr 2026

Cindy

I stayed overnight at this hotel cause I was having surgery at the surgery center nearby. The beds were very comfortable. The rooms were clean. This place is an amazing on the inside. Thank you very much.

10/10

Exceptional

13 Apr 2026

Mashonta

Great

Self

2/10

Poor

12 Apr 2026

Portia

DO NOT STAY THERE. This is NOT a Hilton quality. I’ve been here for four nights and room has yet to be cleaned. Asked and they said you “have to request it”; so I did last night. Came back in the afternoon - after four- and the towels were still on the floor as I left it. There’s a sign that says every other day but a staff said it’s now every three days. I spoke to the head of housekeeping who “promised” that she will get it done tomorrow. Today is tomorrow she saw me and she gave me the longest stories. This is disgusting. There’s also the loud fridge that you’d need to unplug to sleep. Pay more and get more.

Self

10/10

Exceptional

12 Apr 2026

Uneida

I didn’t visit the bar

Friends_and_family Family

2/10

Poor

10 Apr 2026

Verified traveler

Room smelled like marijuana smoke.

Partner

8/10

Excellent

02 Apr 2026

Yroctonya

The room didn't have air conditioning we had to move and that delayed our evening

Friends

6/10

Pleasant

30 Mar 2026

Yaacov

Would not recommend. Breakfast is poor

6/10

Pleasant

29 Mar 2026

Ashley

We were scheduled to stay here and arrived and kept moving and found another local hotel. The area that it was in was extremely sketchy. There were three large security guards standing outside the front entrance. The building next door had its windows broken out and most of the other buildings seemed to be closed down. While the hotel may have been nice inside (i dont know) i did not feel safe having my family stay there.

Friends_and_family Family

2/10

Poor

27 Mar 2026

John

They gave my room away to someone else even though I prepaid. This meant that I had to call around to 8 other hotels until I found one that was further away and I had to pay for an Uber ride to get to the other hotel in the middle of the night when I should have been sleeping.

2/10

Poor

27 Mar 2026

Jason

Air conditioning did not work, rooms were very dirty

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Kemein

The hotel was nice and definitely helpful gave me restaurants to go try and they had their own restaurant inside but they definitely helped me out fully.

Family

8/10

Excellent

21 Mar 2026

Caroline

Elevator issues were a problem.

6/10

Pleasant

17 Mar 2026

Heather

Room want completely clean

Friends_and_family Family

4/10

Poor

16 Mar 2026

Guinn

The room was poorly prepared without wash cloths or towels, no shower gel in the dispenser no regular coffee pods (just decaf). The manager had no support staff requiring long waiting periods to correct issues. The key cards didn’t work and had to wait to get that issue corrected also.
The thermostat didn’t work and the temperature was 78*.
The valet parking was advertised (sign in the lobby) to be $28 but we were charged $38.

Partner

4/10

Poor

15 Mar 2026

Edith

No coffee pot in the room. Comforter was not changed out or washed. Make-up stains on it. We reserved the room for 4 people and only had 2 towels in the room. When we called room service that afternoon, they said they were out of clean towels.

Family

4/10

Poor

15 Mar 2026

Dearbreya

Hotel was 2.5 stars. Okay to stay the night but nothing more. I was only given one face towel for three days. I called for more but they were “waiting for housekeeping to wash towels” for 3 days apparently. So I given hand towels to wash with. I wouldn’t come back.

4/10

Poor

14 Mar 2026

Luc

The room was not super clean, we could see the floor was not properly vacuumed. Also there were leftover goldfish snacks on the window sill.

The shampoo and conditioner bottles were empty.

The Wi-Fi was not working even if I typed my name and room number correctly.

The window blinds (supposed to be somfy automatic) were not working either.

Partner

2/10

Poor

14 Mar 2026

Latanya

ear Hotel Management,

I am writing to express my dissatisfaction with my recent stay at your establishment. Upon my arrival, I was met with a substandard room that was in a state of disrepair. The floors were unclean, the bed was damaged, and the air conditioning unit was malfunctioning.

Despite my repeated requests to be transferred to a different room, I was only offered room 410, which was even more unsatisfactory. I documented the condition of both rooms with photographs as evidence of the cleanliness issues.

I promptly lodged a complaint with the night desk clerk, who assured me that management would be contacted to address the room issues. However, I have not received any response from them.

Upon my departure, the desk clerk informed me that she was the supervisor and had not received any communication from the other desk clerk regarding the room issues. She suggested that I should have booked through their channel, as she would have been able to assist me more effectively.

I have since written a formal complaint, providing evidence of the room conditions and the lack of response from management. The desk clerk, despite her title, was unable to assist me due to the fact that I booked through a third-party service.

I am deeply disappointed with my experience at your hotel and would appreciate it if you could investigate this matter further.

10/10

Exceptional

12 Mar 2026

Patrick

Friendly staff, good restaurant and bar. Clean. Recommend using valet parking which was very affordable.

Partner

6/10

Pleasant

03 Mar 2026

Lonny

King size bed was not comfortable. I requested additional pillows but was told there were no pillows available. Worst was no ventilation in the bathroom. Zero. Very humid and uncomfortable. Staff was very kind.

Partner

6/10

Pleasant

01 Mar 2026

Dominik

First time I stayed in such a dirty Hilton place.
Understandably, it reflects on the rest of Jackson's downtown - used to have some charm, but now sits lonely and forgotten.
Nicest staff, though. Very helpful and charming.

Self

2/10

Poor

24 Feb 2026

Jade

The hotel did not have clean towels which is absolutely terrible. The valet guy was sleeping when people were requesting their vehicles. Very low water pressure. I will never stay here again.

Family_with_children

10/10

Exceptional

23 Feb 2026

Brittanie

Awesome staff

6/10

Pleasant

22 Feb 2026

Richard

The first room was not in good condition. We had trouble forcing the door open on initial entry, and once in the room noted that the heavy door had sagged at an angle due to a failed upper hinge and cracked door. The hinge screws were loose but it looked like a repair would take some time. In this same room we had began to access the safe in the closet and noted that the closet doors were off their tracks, and very difficult to move due to the off-track doors. That would be frustrating to then use the closet. The sagged front door was quite a surprise and show stopper.
The next room assigned was a nice comfortable room. We noted the room had no coffee cups for the coffee maker and no plastic glasses for drinking cold drinks or water. We had only one hand towel in the room. Other towels and wash clothes were good.
On night one we went down to use the local bar/grill for some food and found that the chef had called in sick, no food available. They did offer to golf cart us over to a local restaurant, we declined.
Initial hotel access is intimidating and unfriendly due to valet parking to the hotel lot only, in front of the hotel for $28 per night.
We parked a half block away, (and paid for that by the hour, while checking in. They should clearly allow some temporary parking in front while the parking situation is decided. We found the railroad parking area for $10 per day, 1/2 block away. That worked out, but it was unnecessary stress on initial arrival to the hotel.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Jennifer

Rooms are a bit dated.
Bar and restaurant were closed by 9pm - despite out tour book saying the bar was a hive of activity.
Breakfast in the morning was poor. Plastic cutlery, paper cups, no bowls for cereal or side plates for toast etc.

Partner

10/10

Exceptional

19 Feb 2026

Claudia

Staff was great! Room was clean. No complaints. I was nervous about previous reviews but i enjoyed my stay

Self

4/10

Poor

19 Feb 2026

mark

Dirty, no coffee cups in room, front desk not friendly, etc.

Self

4/10

Poor

18 Feb 2026

kevin

My wife and I were genuinely excited for our 3-day stay at a Hilton property in Jackson, Mississippi (February 12–15, 2026). I’ve always trusted the Hilton Hotels & Resorts name, so this experience was especially disappointing.

From the start, the welcome at the front desk felt cold and dismissive. We were told only one room key was available due to a “limited supply,” which seemed unusual. When we entered our first room, we were met with a strong foul odor, and the toilet had not been flushed and contained feces. We immediately requested a room change.

The second room was more tolerable, but still had several issues — a musty carpet smell, mildew in the shower, no toilet tissue upon arrival, and repeated unsuccessful requests for clean towels and washcloths. We were also surprised to learn the hotel had no drinking water available for purchase, and we had to take an Uber to Dollar General to buy water and other basics.

I don’t usually leave negative reviews, but I felt it was important to share our experience. I simply expected basic cleanliness, professionalism, and comfort — especially at this price point. I hope management takes steps to improve, because this stay did not reflect the standards I associate with Hilton.

Partner

6/10

Pleasant

15 Feb 2026

Arthur

The room was clean. Shower was lukewarm at best. Phone in room did not work. Toilet stopped flushing about halfway through stay, ended up fixing it myself. Asked staff for towels and was told they’d be in my room. No towels came. Staff was kind.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Travis

not the greatest experience for the price .

Leisure Self

6/10

Pleasant

11 Feb 2026

EVELYN

Room cleaning

Business_and_leisure

10/10

Exceptional

10 Feb 2026

Darren

Security at that door, card needed to use elevator clean room. Everything went smooth.

2/10

Poor

06 Feb 2026

Mandy

And out of 0° windchill and the heaters were broken, the windows blinds would not close so the sunlight will come directly into our room and we have a king suite I had like seven windows inside
We had a pullout sofa with no blankets called the front and they wouldn’t give us any
We kept getting locked out of our room our key would stop working

We stay a lot of places, and this was before the worst one

2/10

Poor

31 Jan 2026

Deshanta

I didn’t stay the company didn’t take my credit card

10/10

Exceptional

25 Jan 2026

Mike

I had a good stay

2/10

Poor

16 Jan 2026

Justin

The door didnt work for most of my stay in 2 rooms so anytime I wanted to leave had to have staff escort me to and from. The jet tubs in the room didnt work and that is why I booked that room class. Also toilet paper not replenished and room not tended to for two days of full week when I requested it for each day.

Business Family

2/10

Poor

14 Jan 2026

Debby

Filthy dirty pillows covered by pillow cases
Dirty toilet bowl
Black fluffy dust in the bathroom vent
No shower gel in dispenser
Tiny amount of shampoo in dispenser
Filthy carpet
Poor service from valet

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Ryan

Room was good. Staff was

2/10

Poor

05 Jan 2026

Isaias

Unfortunately nothing worked with our stay here.

We were moved from rooms 3 times.
First room the toilet wasnt working - made us repack and go back to the lobby
Second room they sent us to wasn't cleaned up. Guess what, back down and wait for a room.
Third rooms key lock wasnt working, and we were left waiting in the hallway for a while.
Fourth room all of the above worked and so we stayed but the TV would turn itself down after 10 seconds. We were too tired and just stayed.

Terrible experience. The lady at the front desk tried to do her best but she was short staffed, or something wasnt ok here. She said we would be refunded in full. Guess what, didnt happened either. Very unfortunate.

Just awful overall experience at this Hilton. The hotel overall is quite run down. The area is just unsafe. Would not recommend it.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Evelyn

Amenities, cleanliness, good smell , nice staff m, etc

Leisure Family_with_children

2/10

Poor

02 Jan 2026

Robert

Old dirty

2/10

Poor

02 Jan 2026

Brittany

.

Business_and_leisure Self

10/10

Exceptional

02 Jan 2026

Jair Alexander

I enjoy every time I stay here.

Leisure Self

10/10

Exceptional

28 Dec 2025

Valleria

Great stay! The staff was very helpful and pleasant!

Partner

6/10

Pleasant

24 Dec 2025

Thomas

Parking…

10/10

Exceptional

09 Dec 2025

Christopher

Great service

6/10

Pleasant

05 Dec 2025

Giahanna

I wish this hotel offered free parking and complimentary breakfast.

Self

8/10

Excellent

27 Nov 2025

Nick

Hood

4/10

Poor

25 Nov 2025

richard

First the Hotel keys didn’t work for the room or elevator….The shower door was broken and the sheets were stained in the first room. The nice staff moved us to another room…The new room ac unit was loud and the tub wasn’t draining property. Finally the hotel ran out of clean towels!

Leisure Partner

2/10

Poor

24 Nov 2025

Africa Murphy

They ran out of key cards so we had to use our digital keys on our phone and the digital keys did not work on the elevator to get to and from my room.

4/10

Poor

12 Nov 2025

Rami

No breakfast

Friends_and_family Friends

2/10

Poor

08 Nov 2025

Rebecca

Do not stay here!!!!!! I felt completely unsafe. The staff would rude. After two nights, we ask for toilet paper & towels because our room had not been cleaned or supplies replenished, we were told we could pick up toilet paper but they had no clean towels. The water was brown like the color of coffee. Unhoused folks were sneaking in the hotel. The only nice person on site was the valet parking attendant named J. Breakfast buffet cost 14.95 and they didn’t even have any eggs. Hilton should be ashamed to have their name on this place.

Business Partner

10/10

Exceptional

08 Nov 2025

Gregory L

We truly enjoyed our stay!!

Friends_and_family Family

2/10

Poor

05 Nov 2025

Thomas

First room was filthy(Togo containers everywhere, wet towels, irty sheets). Second room slightly better. 30 dollars for valet and could not access my car for needed medication. Took me over an hour to get in to room with no line at desk. Just no one there. 8pm

Self

10/10

Exceptional

03 Nov 2025

Byron

Absolutely, the best!!! And, furthermore, exceptional, with no equivocation.

Business_and_leisure Self

8/10

Excellent

19 Oct 2025

Kristin

The people there were very helpful (other than not knowing the answers to some questions that they should know, like whether kids pay adult prices for breakfast) and friendly. Yes, the area around the hotel is sadly run down, and there aren't many things to do (anymore) within walking distance. I really hope the area overall can recover, but that's not a reflection of the hotel itself. Unfortunately, the hotel was out of: soap in the lobby bathroom (some was in a cup that you could pour into your hand), as well as paper towels, shampoo and body wash in the shower dispenser, coffee cups, pool towels were out but we got some an hour or so after we asked.
Really nice people doing their best in a hotel that was once amazing. I hope they can come back from this, but I feel like they will shut down soon.

Leisure Family_with_children

6/10

Pleasant

14 Oct 2025

Felicia

The only problem we encountered is not having enough towels we asked for towels , called the front desk twice and never got any. As being a luxury hotel extra towels should be available upon request

Partner

4/10

Poor

14 Oct 2025

Ashley

Room was not cleaned properly. The

2/10

Poor

13 Oct 2025

Sabrina

The whole experience was very bad. The rooms are dirty, the elevator is dirty. My sheets had holes in them, the room safe had an error code and would not work. I was locked out of my room three times

8/10

Excellent

12 Oct 2025

Vivian

Indoor pool…nice people.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Alan

Will stay again

Business