The Westin Jackson

4/10

Poor

22 Apr 2026

Joanna

Unfortunately the small fridge did not work properly and we had to throw away all of our food. The TV did not work properly either with no guide on it. My sisters room had all sorts of stains on the carpet along with stains on her towels. I will say the staff was absolutely fantastic and friendly. None of these things were in their control.

Family_with_children

10/10

Exceptional

16 Apr 2026

Whitney

Clean room;
Great stay

10/10

Exceptional

16 Apr 2026

Raj

Everything was fantastic

10/10

Exceptional

09 Apr 2026

Libby

Well stocked room

Self

10/10

Exceptional

08 Apr 2026

Tracy

Beautiful hotel. Great service with bellmen

8/10

Excellent

26 Mar 2026

Lawrence

House cleaning never came. But a lightbulb was replaced. No room service.

Self

8/10

Excellent

23 Mar 2026

Kerri

Nice hotel but in a not so safe area- lots of homeless and very little restaurants and stores- seemed like an abandoned city. Still the hotel was upscale and nice to bring a dog.

10/10

Exceptional

16 Mar 2026

Michael

Property was amazing location is kind of off but besides that the staff and property is great

Self

2/10

Poor

14 Mar 2026

Kimberley

Stain on my sheet, hair on the sheet in the other bed. Stain on carpet floor by bed. Looks like blood. Bathroom very dirty.

10/10

Exceptional

10 Mar 2026

Amy

I love this hotel! If I could live here I would. Great staff, spa, food, decor and plenty of extras at no extra cost. It’s one of my favorite hotels even compared to larger metro cities. I stay here for staycations regularly. Never disappoints!

2/10

Poor

10 Mar 2026

Anietra

Upon check-in, we were told there were issues with the water and it had to be run for a while & were offered drink coupons.Once we got to our room. it was clean however, our shower was covered with black residue. When I went back down to ask for the room to be cleaned, we were informed by housekeeping that it would be faster to get a new room because there was a shortage of housekeepers. We were checked into a new room that was obviously used and not cleaned. There were dirty towels in the bathroom used cups towels in the bedding area. Both beds were used and unmade, an iron and ironing board out and other miscellaneous items around the room. I went back down to the front desk and showed the video of our room. We were then asked to be put back in our original room and that we would not shower because other guests were complaining of brown water in the sink showers and toilet. The desk agent did try to accommodate us and had someone go check a third room. We were told that that room was good so we went up. We were a little frustrated and decided not shower. We decide to use the drink coupons and when entering the bar we saw it was shut down as there was water leak and dryers attempting to air out the area, and there are pieces missing from the ceiling. It was one lady working but she was nice. We received our drinks but ended up leaving. We decided to let the water run in hopes it would clear up by morning enough to brush out teeth but did not & bottled water had to be used.

10/10

Exceptional

07 Mar 2026

Robert

Not apply

Partner

4/10

Poor

04 Mar 2026

Mary

We checked in later in the afternoon. Decide to stay at the hotel for dinner instead of going out. We waited a long time at the bar to receive service from anyone. I approached the gentleman at the front desk and was told someone would be back soon. They were on break. We waited a while longer. We were told by other dinners we should probably go somewhere else if we expected good service in Jackson. They were correct!

Business_and_leisure Family

8/10

Excellent

26 Feb 2026

Brad

Room was great, staff were great. Pool was freezing cold, not clean, garbage floating in it. Restaurant was slow.

Family_with_children

10/10

Exceptional

25 Feb 2026

Marcia

Excellent love the spa

4/10

Poor

22 Feb 2026

Roger

The bed was uncomfortable, the pool was freezing, the view out of our window was terrible. Couldn't use the spa no available appointments, even though i booked in advance. Way overpriced. Holiday inn was a lot better

Partner

10/10

Exceptional

22 Feb 2026

Linda

The hotel was new and shiny. Very nice.

6/10

Pleasant

21 Feb 2026

C

The Weston hotel is one of the more upscale premier BONVOY properties based on ratings we chose this hotel price was a little expensive however, our dog got to stay for free so we took that into consideration the VALET staff was very nice. They let us park our vehicle in front instead of paying the $28 valet fee. THE initial greeting from the front staff was a little offputting, but then they helped us with our room, the express service for meals needs to be retrained. There was a lack of communication or interest or knowledge in their menu. They had no idea what was available couldn’t give us a timeframe put us on hold to the restaurant because evidently the phone system is not working. This is not expected at a BONVOY premier hotel. We had the same issue the next morning with room service. We received the wrong food items they didn’t bother to let us know that the wellness Juice was no longer available, but it’s still printed on the menu. The menus need to be updated. Housekeeping is excellent. The room carpet is stained. The walk-in shower had a little bit of mold residue around the rim of the shower. we’ve spent close to $700 for two nights including two meals from room service the only game in town so we were a captive audience. We had driven seven hours from Texas and were exhausted. Disappointed with this brand. The redeeming qualities are the heavenly bed and linens. White tea products in the bathroom. Only one robe in the bathroom.

Pet

10/10

Exceptional

17 Feb 2026

James

Yes the room was spotless.

10/10

Exceptional

13 Feb 2026

Porche

Nice!

Family

4/10

Poor

12 Feb 2026

Amy

Though the check in process was smooth and the staff was friendly/helpful; the room left much to be desired.

Upon getting into my room, there was a used hand towel on the sink, and the hand soap bar was unwrapped and used. Unsure if this was from housekeeping or the guest before me...so due to that, I was weary about the status of the bed and other surfaces.
On the second night, I went to take a shower despite my hesitancies. The shower floor was in need of a deep clean. I stood on a towel. Several minutes in, the bottom of the shower started to fill up despite the drain being unobstructed. I quickly exited because standing in dirty, ponding water was not the experience I wanted. It took over an hour for the water to drain out completely. It was late, I was not concerned with packing up my things and requesting another room. However, for the price of this stay, very disappointed in the state of the room. Next time I will look to stay at cheaper option in Jackson that has higher cleaning standards.

Business

10/10

Exceptional

09 Feb 2026

Lawanna

The front desk staff were very nice and efficient. The restaurant staff provided excellent customer service were very nice. The room was very clean.

Partner

6/10

Pleasant

08 Feb 2026

Donna

I would not consider this a 4 star resort.

10/10

Exceptional

07 Feb 2026

Javier

Yes everything was good

Business_and_leisure Family

10/10

Exceptional

06 Feb 2026

Stephen

We live locally & had an event with friends downtown and was really impressed with the Westin. If you needed a place to stay in downtown Jackson, this is your best bet.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Jakayla

Above and Beyond

8/10

Excellent

01 Feb 2026

Rachel

Clean room. Friendly staff. Coffee creamer in room was chunky and inedible. No coffee in the lobby. Restaurant served us a cup to go… which was mediocre and costs 4-5$ for a small cup. Limited free parking on the street. Great location for convention center events though.

Business Family

10/10

Exceptional

01 Feb 2026

Jessica

Everything was great and went smooth. The phones in the room weren’t working and it’s very very hard to get anyone on the phone when you call front desk off your c

10/10

Exceptional

01 Feb 2026

Karmen

The room was beautiful and very clean. Customer service was top tier from the front desk to the valet. I will most definitely be visiting again.

6/10

Pleasant

28 Jan 2026

Nichole

Bed & pillows were uncomfortable.... miss the \"heavenly bed\"

10/10

Exceptional

18 Jan 2026

Cathy

Staff was amazing. Room was excellent.

Partner

10/10

Exceptional

18 Jan 2026

Nickie

Clean room and great staff

10/10

Exceptional

12 Jan 2026

Dr. LaKetia Kee

The crew here is ALWAYS a joy! They know me by name given the amount of time that I always choose staying here! Love it and them!

Business

10/10

Exceptional

11 Jan 2026

Avis

Clean room… Comfy bed…. Nice spa and staff… even the valet staff who availed when they saw a need. Thank you. Nice property. Good restaurant.

10/10

Exceptional

11 Jan 2026

Dunri

Staff was so nice!

10/10

Exceptional

08 Jan 2026

RAMI RIYAD ISMAIL

Cleen, good service

10/10

Exceptional

07 Jan 2026

Molly

Slept great and enjoyed the bar and restaurant! Staff was extremely friendly and we were so please we could bring our dog with us.

Leisure Pet

10/10

Exceptional

06 Jan 2026

Melissa

Very nice rooms they do a great job of keeping up the conditions of the rooms as well

10/10

Exceptional

04 Jan 2026

damita

Room spotless. Very Nice hotel!

Leisure Family

6/10

Pleasant

03 Jan 2026

frederic

The review and rating is about the experience we had for dinner at the hotel restaurant. Never have I seen so much staff in the kitchen to deliver so little food in such a long time in a night when the restaurant was at below 20% occupancy. Allow me to add the food was mediocre, and not matching the menu description. To top it, it was grossly overpriced for the quality served, which basically was straight out of a Sysco truck. The only highlight was watching the staff as the arguments, useless flor manager and kitchen staff turned it in a farcical spectacle.
Besides that, rooms were fine, clean. Bedding was fine if not great.

Business_and_leisure Partner

4/10

Poor

03 Jan 2026

Temekia

The sheets and towels were stained, dingy, and dirty. The room had live roaches. The shower bracket was falling apart and couldn't hold the soap, face cleaners, or shower gels. Basically just old and needs some upkeep. Not to mention parking is a nightmare. The lobby was beautifully decorated though.

Partner

8/10

Excellent

02 Jan 2026

Xiaojin

The room is nice and clean

Leisure Family

10/10

Exceptional

01 Jan 2026

Jamie

The staff was absolutely amazing. Stopped halfway to Atlanta. I wish the indoor pool would have been a bit warmer but everything was clean and great!
Also, the restaurant was impeccable.
The rooms were clean and wonderful.
Surrounding area a bit sketchy but you feel very safe on the property!

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

Ian

Transparency on parking costs.

10/10

Exceptional

31 Dec 2025

Marica

My stay was amazing! Thank you Westin for making our stay comfortable and relaxing.

Leisure Family

6/10

Pleasant

28 Dec 2025

Katrina

Staff awesome room ok. Outside area was not a good area to stay. The parking was expensive and across the street. And only the cars that parked in the lot were safe the free parking on the street no guarantee that parking was safe or watched.

Leisure Partner

6/10

Pleasant

28 Dec 2025

William

They weren't timely is probably the best way to put it

Self

10/10

Exceptional

28 Dec 2025

Anita

I enjoyed everything the staff, cleanliness of our room ,

10/10

Exceptional

24 Dec 2025

Corey

Great place to stay...

Business

10/10

Exceptional

17 Dec 2025

Demetrius Kenyatta

Clean room. Excellent customer service. Staff was friendly

Business Self

10/10

Exceptional

15 Dec 2025

Jonvonta

Nice stay

Leisure Partner

10/10

Exceptional

12 Dec 2025

Nicholas

Absolutely Wonderful!! From valet, front desk, and restaurant servers rated exceptional!

Business Family

10/10

Exceptional

06 Dec 2025

Jonvonta

Nice stay!

10/10

Exceptional

01 Dec 2025

Christen

Staff was wonderful!!! I got to the hotel just before the storm hit.

Leisure Self

10/10

Exceptional

01 Dec 2025

Marlania

Very comfortable, quiet stay! The kids enjoyed the indoor pool. I'd definitely stay here again if we're ever in the area again. Super friendly staff and valet. 10/10 recommended.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Valicia

Nice, elegant, comfy and cozy. Will stay here again

10/10

Exceptional

29 Nov 2025

Melisa

Always a luxurious pleasure!

10/10

Exceptional

29 Nov 2025

Sharon

Always a pleasure!

10/10

Exceptional

23 Nov 2025

John

The room was spotless and the employees were very helpful! Very professional!

10/10

Exceptional

23 Nov 2025

Marketa

Hotel is really nice and the beds are super comfy.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Marcia

Excellent

10/10

Exceptional

13 Nov 2025

Mike

Nice hotel

8/10

Excellent

09 Nov 2025

C

Location

Leisure Partner

10/10

Exceptional

05 Nov 2025

Ursula

The Westin was in perfect location, the staff was friendly, and Valet was great!

Leisure Family

10/10

Exceptional

03 Nov 2025

Lisa

Exceptional customer service and the room was in immaculate condition. Great atmosphere.

Self

4/10

Poor

24 Oct 2025

traci

We booked a King bedroom and upon arrival they said our room was not available. They offered 2 double beds instead. Not acceptable in my opinion

2/10

Poor

19 Oct 2025

Katherine

The room was not well stocked with things like towels or toilet paper abs when we asked for some it took so long we went to the front desk. The on site restaurant was terrible and over priced the service was even wrose I will never stay again

8/10

Excellent

15 Oct 2025

david

Valet personnel were fantastic! Very clean room

Leisure Partner

10/10

Exceptional

12 Oct 2025

Richard

Wonderful place!

Business_and_leisure Self

10/10

Exceptional

12 Oct 2025

Vivian

Indoor pool….clean…nice staff…wonderful restaurant. I highly recommend this place!

Business_and_leisure Family

10/10

Exceptional

10 Oct 2025

Viken-Armand

Everything was great

Business Self

10/10

Exceptional

27 Sep 2025

George

Great hotel. Enjoyed my stay. Staff very friendly and great room in a good location. Used valet parking which was efficient and reasonable. Easy to walk to various sites.

Business Self

6/10

Pleasant

15 Sep 2025

Desiree

The sheets of my room weren’t clean at all a lot of stains. The jacuzzi of the hotel not working . Pool dirty

Business Partner

10/10

Exceptional

10 Sep 2025

Thom

This was a great place for business, but not a walkable area for tourist.

Leisure Pet

10/10

Exceptional

02 Sep 2025

David

Its a very nice upscale hotel.

Leisure Family

10/10

Exceptional

31 Aug 2025

Marketa

5 stars!

What a wonderful hotel in the heart of downtown Jackson. Close and conveniently located JSU.

Partner

10/10

Exceptional

22 Aug 2025

james

Excellent staff and property. Clean property. Very nice area. Enjoyed my stay. Will visit again.

Leisure Family

8/10

Excellent

02 Aug 2025

Daniel

Nice restaurant!

8/10

Excellent

24 Jul 2025

Lori

Never stayed here before. Staff was very attentive snd accommodating.

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Teresa

Dog spotted room #520

While traveling with a pet, we understand about rooms and how they use certain rooms always for guest with dogs, our room had 2 very noticeable pee stain's. 1 large was on the bed skirt other on dresser and carpet. Unfortunately we unpacked, settled in from a long drive. Advised and show pictures to front desk, they offered to move us but latehour and fact that we are leaving first light . We put our dog in travel kennel so he wouldn’t mark his spot.
We would think the past dog messes would be noticed/ reported and clean prior to nextguest

Partner

4/10

Poor

13 Jul 2025

Colin

Dirty room, bad customer service

Checked in late at night. Tv did not work and customer service refused to help. Room was dirty, no body wash in container, towels and linens very poor quality. Would not stay there again. That said, restaurant staff and valets were very kind and helpful but front desk staff unhelpful and display no concern or pride in their work. They were rude and hung up on the hotels.com staff who were trying to help.

6/10

Pleasant

06 Jul 2025

Megan

Meh. Hotel and room are fine

10/10

Exceptional

02 Jul 2025

Melvin Omar Cordero

This is one of the most beautiful hotels I have visited this year the super service all very friendly and the super clean hotel I highly recommend it 20/20

Business_and_leisure Partner

6/10

Pleasant

22 Jun 2025

Tonya

Staff was great and friendly. My issue was that I had higher expectations for this price point and due to my previous experience with other Westins. The carpet NEEDS a good shampoo. It made it feel as if the room wasn't properly cleaning. On top of that, the bedding was piling with lint (or whatever you want to call it). Its time for new bedding! There were other parts of the room that were in need of a good cleaning.

Very disappointed. I was better off paying $100

10/10

Exceptional

22 Jun 2025

Megan

This was a beautiful hotel. The staff were all wonderful. Unfortunately, we had to leave early, so we werent able to use a lot of the amenities that were available, like the room service, but everything sounded tasty. :-)

Leisure Partner

10/10

Exceptional

22 Jun 2025

Audrey

Lovely facility.

10/10

Exceptional

13 Jun 2025

Avery

Great hotel, very nice.

Business Family_with_children

8/10

Excellent

12 Jun 2025

Michael

The beds were hard and I booked this hotel because it said it had comfortable beds. The beds were only confine for dead people. The shampoo on the shower wall was empty and the TV mount was broken forcing the TV to tilt down.

It says online through this app that there is valet parking and free self parking. The staff forced me to use valet parking saying that is all they offer, and of course valet costs $30.

Business

10/10

Exceptional

05 Jun 2025

Demetrice

Dinner at the restaurant was excellent.

10/10

Exceptional

05 Jun 2025

Jeffrey

Nice place, common area were beautiful, restaurant was fantastic, rooms were staring to show their age and could use a facelift.

Leisure Family

6/10

Pleasant

03 Jun 2025

Anthony

I love the aesthetics upon entry, restaurant food and drinks. The customer service was good. Issues that can be fixed our a/c unit did not work inside room so a hot night can be uncomfortable. Pool area is very plain nothing exciting to make you want to enjoy water was not clean old. Other than that oh no free parking available. But by far decent

10/10

Exceptional

01 Jun 2025

Tiaera

The shower was amazinggggg

Business_and_leisure Self

10/10

Exceptional

12 May 2025

Perry

The day was rainy but check in went very smoothly. The hotel dining was limited selection but they compensated well.

Business_and_leisure

8/10

Excellent

06 May 2025

Tyneeta

The hotel lobby was really nice. The problem was the room we were assigned. The toilet in the bathroom was dirty and there was hair on the floor. We was there for only one night for a wedding so I didn’t report it because we was leaving the room.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Brittnay

Amazing stay will stay again.

Business_and_leisure Partner

6/10

Pleasant

24 Apr 2025

Annie

Nice hotel. Staff was not friendly at check in or assistance. Restaurant is convenient but food is not good. Room was clean enough but nothing special

Leisure Partner

6/10

Pleasant

13 Apr 2025

Nekeithia

The people were kind but the sheets and restrooms were not cleaned.

10/10

Exceptional

04 Apr 2025

Everette

Five starts all around. If I could give 10, I would!

Leisure Partner