Name: Hilton Garden Inn Jackson/Flowood
Address: 118 Laurel Park Cove, Flowood, 39232, US

10/10

Exceptional

25 Jun 2026

mark

No rolling carts for luggage. Really? They said they had 3 but I searched every floor. Other than that, good place.

10/10

Exceptional

17 Jun 2026

Jennifer

Clean room and friendly staff! Will definitely return!

Self

10/10

Exceptional

15 Jun 2026

Johnita

Everything was great. The breakfast was great. Will stay again.

Self

6/10

Pleasant

12 Jun 2026

Kellie

Lobby area was nice, but under construction during my stay. Rooms were okay, but could use some updating. Rooms had two bath towels so went and asked for more as there were four people in my double room, was told there were none and I would have to wait and ask the next day.

Friends_and_family Friends

6/10

Pleasant

09 Jun 2026

Lorenzo

The bathroom was half clean, I couldn’t enjoy the sunshine in the morning because the shade was broken it wouldn’t go up. Also when I arrived there were two staff members that was at the desk one was being trained. But a third person came up while I was finishing up and didn’t say anything no hi how are you or nothing. I thought that was rude. I’ll find other accommodation next time I don’t take being rude lightly. For the price I paid for one night I would’ve expected top tier service.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Gabrielle

Breakfast was not great and the pool was not in use.

Family_with_children

8/10

Excellent

05 Jun 2026

Catherine

As I appreciate the improvements that will be available after the renovation is complete I was disappointed that the pool was closed. Things like that should be made known at the time of booking.

Self

10/10

Exceptional

01 Jun 2026

Andrew

Room was fine

6/10

Pleasant

24 May 2026

Chris

overall it was as an ok stay but the shower had mold in it and the shower door didn't close properly.

Self

6/10

Pleasant

17 May 2026

Tammy

Pool closed

6/10

Pleasant

03 May 2026

Brittany

Check-in was good, and the staff was friendly. I would have liked to know that we were not going to get housekeeping in between nights. We arrived late to room to have to go back downstairs to get clean towels since we were only given two bath towels. Our shower door was not closing correctly I reported it and we were woken up at 8:00 am on Saturday to the maintenance coming to look at the door because he was told we checked out of our room, not the case. They had started cleaning the room above us about the same time and we could hear everything the housekeeping staff was doing above us. Then as we were leaving the hotel. I let the front desk know that we were not gonna be in our room to let Maintenance know that they were able to go back in the room to fix it. No one showed back up to fix it so on Saturday night we had to take another shower with the door open water leaking everywhere with only two bath towels again.

Partner

10/10

Exceptional

27 Apr 2026

pannila

good

6/10

Pleasant

26 Apr 2026

Debra

Would have been nice if the bar in the hotel was open on the weekend. Also did not appreciate being hurried to check out by staff when my reservation checkout time was 12:00 pm and not 11:00 am. The front desk told me checkout was 11:00 but it was not my fault that the new time was not communicated to me.

Business

10/10

Exceptional

26 Apr 2026

jacques

I flew into town for a quick event, and the staff and the amenities were amazing!

Self

6/10

Pleasant

25 Apr 2026

Thomas

Complimentary Breakfast - NO
Complimentary Room Cleaning - NOT EVERYDAY
Complimentary WiFi - CONFUSING

All in all the rooms need refurbishing and the staff needs to be more accommodating!

Self

6/10

Pleasant

19 Apr 2026

John

The hotel and room were very noise from the street, from the hallway, and even the cleaning crew was loud and screaming.

The bathroom was small and showed signs of age and need for repair: Cracked sink, cracked tile by toilet, missing tub stopper, bad seeps around tub, missing body wash dispenser, sticky hairdryer.

Hotel lobby wad understory tin with caution tape.

Coffee was terrible.

Family_with_children

6/10

Pleasant

19 Apr 2026

Annette

No Business Center. TV not working properly. Poor internet service.

Business

10/10

Exceptional

11 Apr 2026

Brian

None

Family_with_children

10/10

Exceptional

08 Apr 2026

Melissa

The property is under renovation and I didn’t realize that. But great room and wonderful staff!

Partner

10/10

Exceptional

27 Mar 2026

Camille

The hotel staff were great! Very nice and welcoming. The bathroom wasn’t as clean as I like. Other than that I had a great stay.

Partner

10/10

Exceptional

22 Mar 2026

ANN

AC worked great. Staff fantastic. Many local restaurants.

Partner

10/10

Exceptional

21 Mar 2026

Bartolo

Very clean and friendly staff!

10/10

Exceptional

13 Mar 2026

Carlotta

Air conditioning was delightful. We stayed in the winter when temps were abnormally warm. The room was clean and check in was a breeze. The lady at the front desk was very polite.

Partner

8/10

Excellent

11 Mar 2026

Bill

Staff was amazing, little construction in main lobby

10/10

Exceptional

11 Mar 2026

Janet

Clean & comfortable room. Staff was friendly.

8/10

Excellent

22 Feb 2026

Ray

Good room size

6/10

Pleasant

22 Feb 2026

William

Shower door faulty, could not close. Only decaf coffee available in room. Front desk staff helpful. Housekeeping knocked on all doors at 8 AM on 3rd floor Sunday AM checking to see if people were still in their rooms.

Partner

8/10

Excellent

15 Feb 2026

Reginald

Everything was great

Partner

10/10

Exceptional

05 Feb 2026

Kelly

Room was very clean, quiet & comfortable.
Staff was very courteous.

Business_and_leisure Family

10/10

Exceptional

04 Feb 2026

Christy

Always spot on! Very nice and convenient to everything.

Business

6/10

Pleasant

13 Jan 2026

Elizabeth

no dinner in the restaurant, having this available was one reason for booking; also, the key machine was not working, but the front desk attendant was very accommodating regarding having to open the door for us.

Business

4/10

Poor

11 Jan 2026

Frank

Arrived and no key cards to room. If we both left, the front desk would have to escort us back. No explanation. Unable to access ice on 3rd floor, so had to go to front desk for ice. Morning “coffee” only tea and decaf - no coffee. An employee knocked on our door at 7:45 am to see if we are still there. Odd? Never happened ever in past. Liked hotel from several past stays, but reconsidering especially as cost is high end.

Business_and_leisure Partner

6/10

Pleasant

08 Jan 2026

Junevetric

Yes room was clean and staff was good. I didn’t like the fact that

2/10

Poor

06 Jan 2026

kim

I had read reviews on google maps prior to booking and it appeared the key system was down. I called the property and was told everything was functional. We arrived and it was not. Property under renovation and had multiple issues in guestroom, also night auditor was asleep when we came down early to checkout.

Leisure Family

6/10

Pleasant

23 Dec 2025

William

We were given a HC Accessible room when that was not my request. It did not appear that there was a full house (or close even). Clean and roomy, just full HC bathroom. To top it off, the landscapers blew trash all over my car. I showed this the the staff on duty without receiving any kind of offer to make it right. I won’t be staying at this HGI again.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Carlotta

AC was great! Room was clean and our floor was quiet despite the hotel being full of young cheer squads in town for competition. Staff was extremely friendly and helpful.

Partner

10/10

Exceptional

25 Nov 2025

Rebecca

Staff was friendly. Clean room.

Friends_and_family Family

4/10

Poor

21 Nov 2025

Tomeka

AC caused carpet damage
Extremely cold so I turned AC off
Shower door would not close

Leisure Self

8/10

Excellent

14 Nov 2025

Barbara

Stayed for a seminar. Convenient.

Business Partner

6/10

Pleasant

10 Nov 2025

clayton

Yes, however breakfast was a-la carte when it advertised as breakfast was provided for an additional 6 dollars. This caught many of the guest off guard. staff extremely polite.

Business

10/10

Exceptional

09 Nov 2025

Lynda

Had to pay but was good

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

David

Great friendly staff at check in and check out

Family

10/10

Exceptional

19 Oct 2025

Ringo

The location and cleanliness! I didn't eat breakfast.

Leisure Family

2/10

Poor

13 Oct 2025

Alexander

Bathroom was dirty floors where not clean and the blow dryer was filthy I will never book this hotel ever again

8/10

Excellent

12 Oct 2025

Lawanda

Good

Overall our stay was great. The only issue I had was housekeeping knocking at 8am waking us up to ask if we were getting ready to leave or if we were a late check out. Then she came again at 10 and asked the same question. Check out isn’t until 12. My sleep was disturbed

Partner

10/10

Exceptional

11 Oct 2025

randy

Beautiful motel. Spacious and clean comfortable room

Partner

10/10

Exceptional

06 Oct 2025

Chrissie

NA

10/10

Exceptional

05 Oct 2025

Elizabeth

The hotel was clean and the staff was very friendly. The breakfast was a little too expensive.

Self

4/10

Poor

29 Sep 2025

Susan

The lady at the front desk was very nice. The area is great - restaurants and shopping within walking distance. The website claims there is an onsite restaurant and room service but neither is accurate. The rooms are painted a mauve- pink and seriously need updating.They have a musty smell. The room cleanliness is lacking. The overall experience has been disappointing. It is not up to the usual Hilton standards. I can’t recommend this place.

Business Family

10/10

Exceptional

23 Sep 2025

Micheal

Extremely friendly front desk staff.

Leisure Family

8/10

Excellent

22 Sep 2025

david

We had an issue at check in, on our end, not the properties. They were very helpful in resolving the issue. The property is in a great location.

Partner

6/10

Pleasant

19 Sep 2025

Christopher

It was jice

6/10

Pleasant

06 Sep 2025

Verified traveler

The place was clean and easy to get to and from airport. There were some issues with bathroom sink not draining and

Business

4/10

Poor

25 Aug 2025

Sarah

Blinds was in the corner only had a transparent blind hanging and the lights shown in all night, reported to front desk that evening and at check out

Family

8/10

Excellent

11 Aug 2025

Jason

Only real complaints are the pillows went flat and there wasn’t enough, and the shower setup is weird and creates a lot of water on the floor.

Leisure Family

10/10

Exceptional

26 Jul 2025

ALAN

Great stay.

8/10

Excellent

22 Jul 2025

Sherry

Didnt have dining which is why I chose it

Leisure Self

6/10

Pleasant

26 Jun 2025

Dianne

Shower door wouldn’t close and elevator button on first floor went out. We had to wait on someone to come down in elevator or walk stairs.

Pet

10/10

Exceptional

16 Jun 2025

Cheri

Staff was super nice and room was clean

Leisure Friends

10/10

Exceptional

10 Jun 2025

Ann

Happy with everything

Leisure Partner

6/10

Pleasant

02 Jun 2025

Teresa

LOCATION WAS GOOD. PROPERTY I GUESS WAS DOING SOME UPGRADES. THERE WAS ALOT OF BOXES IN LOBBY. OUR ROOM THE OFFICE CHAIRS ARMS WERE COMING COMPLETELY APART. THE ELEVATOR WAS MAKING A LOUD NOISE SO THAT WAS A LITTLE SCARY. FOR A HILTON GARDEN INN I WAS EXPECTING A LITTLE MORE.

Business_and_leisure Partner

10/10

Exceptional

17 May 2025

Megan

Very clean and in a good area

Leisure Family_with_children

10/10

Exceptional

16 May 2025

Nora

Nice facility and surrounding area. Pleasant and helpful staff at check in.

Leisure Family

10/10

Exceptional

16 May 2025

Candice

I enjoyed my stay.

8/10

Excellent

10 Apr 2025

Thomas

Just what we needed for a quick overnight stay near the airport.

Leisure Partner

8/10

Excellent

04 Apr 2025

stephanie

Great stay

8/10

Excellent

03 Mar 2025

Ashlie

Would keep going back

Great stay but the bed was hard. But the overall experience was great.

Friends_and_family Family

6/10

Pleasant

21 Feb 2025

Christopher

I'll only visit for the bar but will not stay

The hotel has really gone down hill over the last 2 years. It's in need of a complete make over and lots of things repaired. They do not have the kitchen open anymore in the afternoons either. I will not stay there again but I will go hang out with Tim at the bar. He is the only reason I didn't give 1 start. He is entertaining and fun to be around.

Business

2/10

Poor

20 Feb 2025

Michael

My room i booked was dirty, it was Valentines day, the little bar was closed. Snacks for purchased, were not existence. Property mgr never contactef me.

10/10

Exceptional

15 Feb 2025

Christopher

I love everything about it

10/10

Exceptional

15 Feb 2025

Jennifer

I thoroughly enjoyed my stay there. It was very peaceful, and the hotel is located near one of my favorite restaurants.

Leisure Pet

10/10

Exceptional

10 Feb 2025

Mavis

Everything was very good.

Business Self

4/10

Poor

09 Feb 2025

Knight

After staying at this property a couple of months ago, I decided to stay there again this weekend. The furniture was old and worn. The bathtub was dirty. The carpet in the hallway was in need of cleaning. The entry way rug needed vacuuming. This property did not appear to be crowded; however they appeared to put everyone on the 4th floor. The people that was placed in the room next to mine were extremely loud. I could literally hear their conversation. This was definitely a different experience from my first visit to this property.

Business Family

10/10

Exceptional

12 Jan 2025

Henry

I have stayed at this property before and was very satisfied then, as well. The hotel is nice and well kept, the staff was very friendly and accommodating. The website said the hotel was being renovated but I was never bothered by it. Would certainly stay there again!

Business Self

10/10

Exceptional

27 Dec 2024

Jennifer

Very nice and friendly staff!

Business_and_leisure Family

10/10

Exceptional

16 Dec 2024

Stacey

Everything was perfect. I would recommend this hotel

Leisure Family_with_children

6/10

Pleasant

23 Nov 2024

James

Terribly Disappointed.

We checked in and discovered there would be no breakfast because “we didn’t choose that package”; however, that option was not provided, but ok. We went out to eat and came back about 9pm to discover our room key pad was damaged, but worked (we hadn’t gone up at check in, just out to eat) and the door was dirty (I have pics). Still it worked and the inside locks worked and since we hadn’t planned on leaving we were ok with it. We get inside and the desk chair arms are extremely tattered. We asked about buying bottled water, but they had none because the delivery truck hadn't arrived. Plus, the vending machines were all sold out. Then, the remote only controlled the on/off, and volume. So no TV! This was about 10pm so we didn’t bother with trying to get someone to fix it. They weren’t helpful with the drinks so why would they care about the TV. Finally, as we were packing to leave I discover a used disposable laundry bag in the closet. When we checked out I tried reporting the issues but the clerk said “Yeah, we know and we are working on this problems. Like I know these aren’t huge deals, but we got the impression that our room was on hotels.com as a “discounted rate due to damage.” The issue is that we could’ve (and will going forward) stayed somewhere else. We presumed that as an upper scale Hilton family hotel that it would’ve been a treat but instead we were terribly disappointed.

Partner

10/10

Exceptional

20 Nov 2024

Heather

`

8/10

Excellent

15 Nov 2024

Barbara

Property needs some updates.

Business Partner

10/10

Exceptional

13 Nov 2024

Laguita

Quiet area and safe.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Charlie

The afternoon and evening staff is wonderful as they have for the past three years!

Leisure Family

6/10

Pleasant

29 Oct 2024

Allen

Shower need recalked

Leisure Partner

6/10

Pleasant

27 Oct 2024

Lauren

There was some damage to the first room I was given and I had to be moved. The second room was fine. Day 2 of a 3 day stay, my room keys stopped working, so after a long day I had to trudge all the way back down to the front desk to get them reprogrammed.
The restaurant was out of several things the first 2 mornings, but had been restocked by the third, so that made it somewhat better.
Selection for snacks even to purchase was quite thin, and the vending machines were all broken, which was disappointing.
I will say that the staff is all super friendly and tried very hard to be accommodating, but there was only so much they could really do.

Business Self

2/10

Poor

26 Oct 2024

Antonio

Check your room before purchasing.

The service from management sucked. I told her about the situation and she said she can only offer me snacks from behind the counter. Very bad whoever the foreign woman was. The shower area wasn’t clean (I have photos) there was a leak in the shower area water came out on floor badly I had to use all the towels to clean up the water. The shower surface was dirty. Look like mold in the corner. I was so upset until I didn’t shower because of the unclean area. My family showered but I took a bird bath from the sink.

Friends_and_family Family

4/10

Poor

12 Oct 2024

Paul

Carpeting in the room didnt appear clean, the furniture was dated and damaged and the shower door wouldnt close. When i told the employee at the desk her response was \"I know but we are working on getting things fixed\". So basically they know that there are rooms that are not up to Hilton standards but care more about making money than giving guests what they are paying for.

Partner

4/10

Poor

28 Sep 2024

Daniel

A better job really needs to be done with the rooms. The carpet was dirty, shower curtain and a dead bug that apparently was smashed with the curtain. All the furniture looks like it had been purchased from a thrift with how poor the condition was and lastly, if this is a non smoking hotel, the rooms wreaked of cigarette smoke. I know it wasn’t just one room but many rooms because our in-laws stayed in another room. Poor job Hilton in letting your franchise and your brand tarnish in this way.

Leisure Family_with_children

6/10

Pleasant

24 Sep 2024

Wendy

Not impressed

The room was okay, had a weird smell and the pillows were not comfortable. The hotel was very hot, in the lobby, the hallways and elevator. The breakfast was not open like it says on the website. I would not stay here again.

Friends_and_family Friends

8/10

Excellent

22 Sep 2024

Tracy

Very clean, comfy beds , excellent staff. Room did not have black out curtains and ice machine on second floor did not work. Room was super cold, we loved that. Lobby was very warm.

Friends_and_family Family

4/10

Poor

14 Sep 2024

Jimmy

Lobby area clean rooms not clean bathrooms very dirty staff were nice would not recommend this property at this time needs rooms updated

Business Family

8/10

Excellent

13 Sep 2024

Erik

.

Leisure Partner

6/10

Pleasant

02 Jun 2024

Lucy

The hotel room was not a $200 a night room. When I walked in there was a pillowcase on top of the TV. I don't know if it was dirty, and the hotel staff left it in the room or if it was clean and not put on the bed. Floor was not clean. There were no towels in the room, and I didn't shower until late, so I had to call downstairs late to request some and then told I had to walk down there to get them. I had to leave kids in the room because of the time it was. That's unacceptable. I won't be staying there again especially when there are so many options in the area.

Leisure Family

6/10

Pleasant

11 May 2024

E B

Hotel was fine. However, the bar/restaurant apparently are closed on the weekends. This needs to be disclosed as I would not have stayed here knowing this as I didn’t have power following a storm and just wanted to relax with dinner and a glass of wine.

Self

10/10

Exceptional

09 May 2024

Janice

The staff was welcoming , helpful, friendly and caring. I would definitely stay at this hotel again if I’m ever in the area again in the future

8/10

Excellent

04 May 2024

Deborah

I like everything was right there

Leisure Family

10/10

Exceptional

03 May 2024

Janice

The staff is friendly and helpful

Leisure Family

6/10

Pleasant

28 Mar 2024

Carolyn

My stay at this location was just okay. The front desk clerk was very helpful, as well as our server during breakfast. The room was just plain and the pillows where so flat and uncomfortable.

Business Family

10/10

Exceptional

27 Jan 2024

Johnathan

The property is nice and it seems safe around this location.

Leisure Family

10/10

Exceptional

07 Jan 2024

TRACY

Very nice

10/10

Exceptional

22 Oct 2023

Annie

Nice staff. Clean and quiet.

2/10

Poor

19 Oct 2023

Alisha

I stayed at the Hilton Garden Inn Jackson/Flowood
118 Laurel Park Cove, Flowood, MS, 39232 on Thursday October 12th - Sunday October 15th. On Thursday about 15 minutes after I checked into my room, I called down to the from desk because the refrigerator was not coming on. Upon further inspection I saw that it was unplugged. As I tried to plug it back up water started leaking from it. I also saw how dirty and nasty it was. I explained this to the young man and he came right up. He said that he was the only one on duty and said that I’d have to wipe up the water because house keeping was gone for your night. He said that he would leave at note for the manager to call Mr the next morning which would have been Friday 10/13. I cleaned the water up and he plugged the refrigerator up however, I didn’t use it because it was nasty and had mold it in. The next morning I went down for breakfast around 6:15 and asked to speak with the manager. I was told that she wasn’t in yet but would call me call me when she got in later. The lady also said that house keeping would be up to clean the refrigerator. I advised that I put my “do not disturb” sign on the door because I funky like people in my room while I’m out. The lady at the from said that’ll be ok and they would find while I’m in my room. I waited in my room for about 4 hours that morning no one came and the manger didn’t call.I left and stopped at the from desk yet again.

Leisure Partner