Name: Zihua Caracol
Address: Calle Adelita Sn Playa La Madera, Zihuatanejo, 40880, MX

6/10

Pleasant

28 Apr 2026

Glenroy

This is just a basic hotel. meant for locals, not tourist. It was ok, the location was good...but \"rundown\" furniture and bathroom. They only provide one towel...LOL
I would not stay there again.

Family_with_children

8/10

Excellent

26 Mar 2026

donna

yes

Family

10/10

Exceptional

23 Mar 2026

Caroline Ann

The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever

Partner

8/10

Excellent

12 Mar 2026

Tiffany

We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.

Partner

8/10

Excellent

03 Mar 2026

guadalupe

Great location, good service, but it seems that there’s a bit of improvement needed.

Self

8/10

Excellent

09 Feb 2026

Merrill

Staff were great. Rooms were clean and the pool area was very nice

Leisure Friends

8/10

Excellent

09 Feb 2026

Christine

Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms

Leisure Friends

6/10

Pleasant

06 Feb 2026

Heather

The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.

Leisure Partner

4/10

Poor

02 Feb 2026

Judy

no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.

Leisure Family

10/10

Exceptional

02 Feb 2026

James F

My room was spotless! The breakfast was excellent. The pool was clean
Staff helpful and friendly. This was my second year here. Will be back next year.

Leisure Self

6/10

Pleasant

20 Jan 2026

Ran

Quite. Good breakfast. Friendly staff.
No fridge in the room.
Not far from the beach (not on the beach)

Leisure Partner

10/10

Exceptional

12 Jan 2026

Floyd

I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived.
I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach.
Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!

Leisure Self

4/10

Poor

06 Jan 2026

Duygu

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....

Partner

10/10

Exceptional

06 Jan 2026

Suzanne

Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.

Leisure Partner

6/10

Pleasant

24 Dec 2025

Kelly

The breakfast was nothing i would chose.
The wifi didnt work in the room. No hot water for a shower.

8/10

Excellent

23 Dec 2025

Sharon

Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.

6/10

Pleasant

13 Dec 2025

Jean

Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.

Leisure Partner

8/10

Excellent

01 Mar 2025

Patricia

This place was clean and location convenient.
Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

Leisure Partner

4/10

Poor

24 Feb 2025

Attila

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week.
NOT recommended!!

Leisure Self

6/10

Pleasant

22 Feb 2025

Julian

Lack of amenities: no phone, no fridge, no microwave.
Occasional sewer smell in the room.
Very little shelf space.

Friends_and_family Friends

8/10

Excellent

15 Feb 2025

Mario

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

Self

10/10

Exceptional

09 Feb 2025

Wanda

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.

Partner

10/10

Exceptional

06 Feb 2025

Deborah

Very nice location, clean hotel and rooms. Also very lovely staff!!

Leisure Partner

10/10

Exceptional

22 Jan 2025

AnneMarie

The Room is a little tired. But pool area and location is awesome!

Leisure Family

10/10

Exceptional

04 Jan 2025

Noel

Great stay! Great staff!

10/10

Exceptional

21 Jul 2024

Turtle

Great time it was a good stay a good distance from everything

Family

8/10

Excellent

15 Feb 2024

Fern

Love the pool and garden area. Roof top view is beautiful

Leisure Partner

10/10

Exceptional

03 Feb 2024

Juan

Very close to the beach

Leisure Partner

2/10

Poor

28 Jan 2024

Roger

No service at all, no coffee, shower was cold and hard to use

Leisure

6/10

Pleasant

21 Jan 2024

Jo-Ann

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.

Leisure

6/10

Pleasant

02 Jan 2024

Nancy

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.

Family

4/10

Poor

30 Dec 2023

William

Sheets were dirty. Loud music from the restaurant.

8/10

Excellent

27 Mar 2023

Patricia

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .

Leisure

8/10

Excellent

09 Mar 2023

Robert

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

Leisure Partner

10/10

Exceptional

11 Feb 2023

Gary

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

Leisure Self

6/10

Pleasant

03 Feb 2023

cynthia marie

safe deposit box full of 1000s of ants.
room was close to dining room so was noisy.
too high priced for a single occupant.
liked the old time feel of the area

Family

8/10

Excellent

03 Feb 2023

Nicole

Clean, safe and friendly staff

Leisure Partner

8/10

Excellent

02 Feb 2023

Jose

Close to the beach, beautiful neighborhood.

Leisure Family

8/10

Excellent

30 Nov 2022

judith

The pool is lovely

Leisure Self

8/10

Excellent

08 Apr 2022

Ronald

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.

Leisure Partner

8/10

Excellent

02 Mar 2022

Lynne

The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.

Partner

10/10

Exceptional

14 Feb 2022

Cynthia

The staff was great, always very helpful. The person who cleaned our room very respectful.

Leisure Family

6/10

Pleasant

07 Feb 2022

Verified traveler

Last minute find, great service but needs TLC.

Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.

Partner

10/10

Exceptional

30 Jan 2022

Christine

Great affordable hotel with good breakfast

Leisure Family_with_children

10/10

Exceptional

18 Jan 2022

Peter

Wonderful choice

Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.

Friends_and_family Family

8/10

Excellent

16 Dec 2021

John

Employees were kind and professional.

Leisure Self

6/10

Pleasant

28 Jul 2021

Ana

Black mold in the courtyard and broken toilets and

6/10

Pleasant

05 Apr 2019

Verified traveler

Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.

Leisure Family_with_children

8/10

Excellent

12 Feb 2019

Verified traveler

Everything we needed was close by and the staff are very hospitable

Leisure Family

10/10

Exceptional

25 Jan 2019

Tmcg

It’s a great place for price and location....plus you can use the pool across the street at Sun and Moon too!

Friends_and_family Partner

2/10

Poor

06 Aug 2018

MARIA

Bad experience

Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,

4/10

Poor

27 Mar 2018

Verified traveler

Toxic sewer smell

This would have been a salutary review if there wasn't a persistent smell of feces in the room. I told mment of the fact and they just shrugged their shoulders and said that this happens when the have a lot of guests. I guess it wasn't just my room. The fact that they had all the unrented rooms airing out should have been a signal. Other than that and the thin curtains, noisy families, maid that didn't come until 4pm,braying dog at 5am and rear half of unfinished rooms it was actually ok. Just behind the first row of hotels. Pool. Bfast, Ok cable and air. Clean. Big simple room. Ok water pressure and heat. View of bay. Pretty quiet. Good value if not for the sewer poisoning.

8/10

Excellent

27 Feb 2018

bodie

Nice Place

Our room was pretty spartan but for the price we felt very comfortable. It's dated but hey... your in Mexico! The beds left a lot to be desired, had a issue with one of the light switches (got a tingle every time we touched it...staff fixed next day) and towels seemed to be at a premium. A Real Premium... they lighten up a bit after we'd been there a couple days. On the plus side the staff was great, everything was cleaned daily, the pool was awesome, the free breakfast very good( 3 days), the rooftop restaurant very nice(twice) with a beautiful view and the surrounding area was great. As you might expect so many places to see, eat at and check out we didn't eat or stay at the hotel very much. For us la Madera is the area to be in.

8/10

Excellent

16 Feb 2018

Verified traveler

good location

Rooms clean and liked that breakfast included in our package

6/10

Pleasant

02 Feb 2018

Verified traveler

great location -- no hot water in room 302

room was kept clean , food was mediocre , no hot water in room 302 , staff was concerned but never did get a hot shower ; would look for different accommodations next time although other guest were a hoot.

8/10

Excellent

25 Jan 2018

Dale

a good base

there is some odd things about this place: they take old towels in AM don't replace until 4pm, gas power wash of concrete at 111600 hrs, terrible noise. noisest folks were the restaurant staff.
inc breakfast quite good
no refirig, had to buy ice off site.
great location and very pleasant staff.

2/10

Poor

22 Jan 2018

Frances

Not a relaxing place

The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.

Partner

8/10

Excellent

22 Jan 2018

Margaret

Wonderful an de friendly staff. The breakfasts were filling and good. I enjoyed using the pool and liked the on sight restaurant. The hotel is centrally located with easy beach access. There were also massages available too.

6/10

Pleasant

18 Jan 2018

Jem

Inexpensive

Air conditioning worked well, was quiet, beds a bit hard, usually hot water but was at least always warm, friendly helpful staff, tasty filling Mexican theme buffet breakfast, pool at hotel and access to infinity pool across street at another hotel with great view of ocean and beaches. Front desk staff Geraldo and Eliana were welcoming and helpful. Staff at breakfast very friendly. Good deal.. low price.

8/10

Excellent

14 Jan 2018

Christopher

Inexpensive, rustic, hotel near the beach

This hotel is not targeted toward US guests but is fine for guests with appropriate expectations. Everything in our room worked. The breakfast buffet was basic Mexican dishes. The towel policy is strict and very limited as mention in other reviews. The beds are intentionally very firm. The shower tile was patched during a repair, poorly and the shower head was damaged probably while clearing mineral buildup, but they worked. If you want luxury, book a modern resort. If you are fine with clean and simple, this is a solid choice.

6/10

Pleasant

13 Jan 2018

bill

check in

I arrived 2 hours before check in and was told I would have to wait until 3.00pm.As I sat there waiting for my room multiple people were checking in ,all hispanic. I got checked in at 3.00. That night my room flooded because of broken water line. My shoes and clothes were soaking wet. I went down to the front desk to see if they could dry them out. they said no

6/10

Pleasant

07 Jan 2018

Lenore

Interim Stay.

It was a decent place for our one night stay. Both of us have some mobility issues so we found it a bit difficult.

Partner

6/10

Pleasant

16 Dec 2017

Dave

overall a good choice

overall we enjoyed our stay, polite friendly competent staff, no language issues, the breakfast was terrific. they seem to cater to Mexican bus tours, so you'll get 2 or 3 quiet nights where the pool is yours, then the bus fills it up and it's bustling, busy and can be noisy until late, then back to quiet. also short beach walk to town, nice beach a block away.

2/10

Poor

06 Aug 2017

Zaniath

Bad service

They had no one at night, the A/C broke we couldn't call because rooms don't have phone and no elevator and we where in a 3rd floor and they leave at 11pm .

Family

6/10

Pleasant

21 Mar 2017

walter

It was ok......

Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in a bad way! Need new beds as they were awful as were the pillows. 1980's style tv although we peaked in other rooms and they were furnished a bit better than ours this place could be so much better with some time and money with a makeover. Breakfast was included in our stay and it was really good as we were able to order off the menu. They advertised a rooftop bar but it was never open the 3 days we were there. A short walk down to Madera beach, it was ok if you like dark brown sand! I don't so wasn't impressed with that particular beach. We did a day trip to Isla Iztapa which was awesome and a catamaran trip another day. Next trip will find something different. Would only recommend if you want pretty much bare bones minimum.

Partner

6/10

Pleasant

05 Mar 2017

G & L

Close to the Beach

Our room (#201) had a great new air conditioner; set the temp, worked perfectly; also very quiet. Very small bathroom, but we managed. Bed was a bit hard and pillows were terrible, very lumpy. Nice little pool. It was more noisy after 10:00 p.m. than we like (we're not young any more). Breakfast was okay.

10/10

Exceptional

22 Feb 2017

richard

It is a nice hotel close to the beach.

My wife and I had a reservation for three nights but we liked the hotel so much that we extended our stay four more nights. The hotel is well located near Madera beach and about a twenty minute walk to downtown Zihua. The hotel staff was very friendly and helpful.

6/10

Pleasant

20 Feb 2017

Steph

Basic rooms, nice little pool, good location

Hotel was about what I was expecting for the price. Beds are a little hard. Rooms are very basic. Floor was wet when we got there? We could get warm water if you let it run for a few minutes, but they are stingy on the towels. 1 per person and no beach towels. Worth it to bring an extra of your own. Breakfast was good. Go for the omelets, stay away from the soggy french toast. Staff was awesome but they will give you \"tomorrow\" as an answer to most requests. The safe in our room didn't work and never got fixed but nothing was stolen so no harm done. Rodrigo at the front desk speaks great English and is super helpful for translating and answering questions.

8/10

Excellent

19 Feb 2017

Joyce

The hotel was fine. The pool was great and the staff helpful;.

Family

8/10

Excellent

07 Feb 2017

Verified traveler

Small, quaint and authentic

Stayed 7 nights and this hotel has a great location with a sister hotel across the street to use the pool where there is a beach view. Breakfast was great , as well as all the staff. Clean , cute comfy.

6/10

Pleasant

27 Jan 2017

Verified traveler

Nice staff. Good happy hour. Uncomfortable bed. Noisy @ night.

4/10

Poor

26 Jan 2017

Marnie

Beware!

We had booked in for one week and did not stay even one night. The room and hotel are in bad need of renovation - thankfully we found a room available at another hotel across the street for our first night. As we had prepaid and a refund was not available, we upgraded to one of their best suites at their sister hotel across the street for the balance of our stay (an additional $50 US per night). While better, this hotel is also in dire need of upgrading. The staff were working hard at cleaning and gardening but despite this our room had a rank smell (sewage?). We toughed it out for a few nights but ended up moving next door again to Hotel La Quinta Don Andres, a very nice and much newer property. On the plus side, the location of the hotel is good - across the street from Madera Beach and a ten minute walk into town, several restaurants close by.

Partner

8/10

Excellent

29 Mar 2016

RJ

Quiet and quaint. And.Great!!!

This is a hotel and staff that I cannot wait to return to as the area is safe and the people at the hotel remember your name. We are very near the beach with many other beaches or downtown within walking distance. Shopping is easy and dining is good with many restaurants in the area. The roof top restaurant at the hotel has a fantastic sunset view. I felt cared for from the time of our arrival till the moment we left.

8/10

Excellent

18 Mar 2016

Bernie

This was a good Mexican hotel close to the beach

We had a wonderful time here. It was a short walk to the beach with many great restaurants within walking distance of the hotel. Great view from the terraces and the rooftop restaurant. Close to the beach. Great sunsets and star gazing.

10/10

Exceptional

16 Mar 2016

Andrea

Happy relaxed vacationer!

We will come back to Zihay Caracol but next time we will bring all the kids. The pool is a great asset. I will take a room with a fridge next time.

Partner

6/10

Pleasant

11 Mar 2016

Verified traveler

Great location

This hotel was in a great location, we walked everywhere. Out of the 14 days we stayed there, we had hot water 3 times. We like to take a shower after being on the beach, but there was never any hot water. We loved the area just outside our room to have coffee in the mornings and cocktails in the evening and visit with the other guests. The pool area was great too.
John, who ran the evening roof top bar/restaurant, was awesome. He made everyone feel welcome, and would do anything to please.

Partner

8/10

Excellent

06 Mar 2016

Marina

Oldie but a goodie...

Very cozy hotel. Simple, needs some upgrades but they're working at it. Clean rooms and grounds, great staff always working and pleasant. Perfect location. Would definitely go back.

10/10

Exceptional

02 Mar 2016

suzanne

I love the location.

The Zihua Caracol is such a great place to stay. The staff is wonderful, always so helpful and kind. The breakfast room staff provide tasty, excellent meals. And, the breakfast room is also a super place to meet all the special visitors who stay at the hotel.The rooftop restaurant serves good pizza, and is also a good place to gather with friends. I took advantage of the large, clean, refreshing pool, so good after trekking around town in the heat:) The location couldn't be better if one wants to be near the beach, and also be near the town and malecon.

8/10

Excellent

02 Mar 2016

Verified traveler

Great staff and location.

This hotel was great!...The rooms are clean and the location is perfect. 2 min walk to the beach and some incredible dining experiences.

The staff are what made the hotel, always there to accommodate if they could. The roof top restaurant had a great view, and served really good pizza!

8/10

Excellent

02 Mar 2016

Tim

Great Deal for the Price

Overall, we were extremely happy with this hotel. Of course, the rooms are simple and plain, but acceptable for the price. We found the overall property and pool to be very nice.
The rooftop restaurant and bar served great food and drinks. Also, Bartender John was a lot of fun.
Our breakfast was delicious and Playa La Ropa was a (cheap) quick taxi ride away.

6/10

Pleasant

25 Feb 2016

Cathy

Zihautanejo

Worked fine for us for a short stay. Must admit we are rather spoiled when we go on vacation we tend to stay in higher end when trading through Rci but for extra days this was just fine.

Partner

6/10

Pleasant

21 Feb 2016

Carol

Road trip seeing parts of Mexico

hotel was good location ..John the bartender went out f his way on his day off to go help get a problem fixed on our car

Family

8/10

Excellent

19 Feb 2016

Carlos

Great location, pleasant stay.

Stayed for two weeks. Had a great time. This hotel is close to everything in Zihua, we only had to take a cab once when we went out of town to see the ruins. The staff is great.......happy hour on the roof top patio is a great place to have a mojito and watch the sun set! The rooms are basic but completely fine, they all have nice outdoor sitting areas with shade and the pool is nice too.

6/10

Pleasant

12 Feb 2016

L

Acceptable Hotel Near the Beach

A friend and I stayed at the hotel for 10 nights. We enjoyed the pool and met some nice people. The hotel really needs some updating inside the rooms.

6/10

Pleasant

03 Feb 2016

Catherine

Friendly neighborhood hotel

The hotel was decent for the price. There is no view of the beach / bay from most rooms. The staff was very friendly. The hotel is located a little ways from the beach so the sounds were of vehicles and other neighborhood noises. Good choice for someone looking for a low cost, no frills room.

Partner

2/10

Poor

01 Feb 2016

Barbara

Go across the street to \"Sun and Moon\"

Repairs were going on and it was dirty and noisy. There was no hot water! They did move us across the street after 3 days.

Family

8/10

Excellent

27 Jan 2016

Gerry and Terry

Clean and fairly quiet hotel close to everything.

We had never been to Zihautenjo before and were very happy there for the 2 weeks. We explored everything the town has to offer which includes many excellent restaurants. The Hotel Zihua Caracol is centrally located so you can walk everywhere. The hotel itself is clean and they are working hard every day to renew things in the rooms as well as the surroundings. Staff is the best part, they are so friendly and try hard to accommodate in any way they can. Rooms were a good size, unfortunately Mexican beds are not what we are used to. Hint, went to Commercial and bought a foamy for $20.00 for the bed. Breakfast each morning was very good, a decent selection. The roof top restaurant open each day except Monday at 6pm, has a great view, pizza is delicious. Enjoyed John each time we were there.

6/10

Pleasant

15 Dec 2015

Eric

Perfect location

This hotel is in the perfect location from which to explore all of Zihuatanejo. In addition, the staff was very kind, helpful, and accommodating.

8/10

Excellent

19 Mar 2015

Lea

Home away from home!!!!

Great place to stay, close to the beach excellent view from the terrrace restaurant. If you want an all inclusive then this is not your place. If you want to be welcomed and received like you deserve then stay here or the sister hotel across the street. We have stayed in both and we feel that as you have access to both hotels and pools then you cannot lose. The checkin staff of Carlos and Elizabeth are just the start of a great vacation. You can eat on the terrace or you are a a short walk front many other places. I would advise to pay a bit more and take the inclusive breakfast and there is little need for lunch after it. There are 4 beachs within 4-15 minutes walking with one requiring a short boat ride across the habour if you wish. There are many things to do and downtown is only a 12 minute walk away. It is a safe road to walk at night and the sunsets are incredible. We lacked for nothing!!!!

8/10

Excellent

07 Feb 2015

Leslie

Lovely place

Staff was friendly. Food and drink was excellent. The only negative was the hardness of the beds.

Family

8/10

Excellent

24 Nov 2014

Gwen

Close to Beach

This hotel is old but clean and comfortable.
Few steps away from Madeira beach which I liked. And not too far from Downtown Zihautenejo.

10/10

Exceptional

19 Nov 2014

Verified traveler

Ok place to stay, no frills

Room was small but comfortable, it works for a place to stay if you are more interested in getting out and exploring the area.
Ac worked, showers were hot, pool was nice and staff was more than friendly.

Partner

6/10

Pleasant

10 Feb 2014

fourth time to Zihua

have stayed in Zihua before and room was as expected, not plush, no mints on the bed or flat pannel TV. TV has only 2 stations, both Spanish. Staff was nice. Bathroom had shower stall, comode and small sink (14\" across) one light bulb above the sink/mirror. No Flat TV built into the mirror ( Marriott-Hilton Head). Basic room, OK for the money. If you need Plush, room service, towell attendent at the pool, go to Ixtapa or Can cun..

Family

4/10

Poor

09 Feb 2014

Verified traveler

Good location but poor amenities.

Staff tried hard but despite many polite requests I never was able to get hot water. The staff did give me a promotional deal as they were almost empty. I had to request toilet paper despite leaving an empty roll with the tip.

6/10

Pleasant

31 Mar 2013

Jason

it's ok

if you want a place to crash it's not bad. We did'nt have much of a view 1st floor room.

8/10

Excellent

18 Mar 2013

Susan

Convenient to beach and restaurants and the town

The location was super - we could walk to everything. Our pool clean & quiet - but if hub-bub desired we were able to walk across street to share ocean side hotel pool. Had to switch rooms after first night on inferior mattress - chose to upgrade to room with fridge/kitchen at that time - so a bit extra $ spent. Went to the outdoor restaurant there once... much better choices nearby. Shower works but takes 2 showers for the warm water to arrive! Not the best but a long way from bad.

8/10

Excellent

18 Mar 2013

skipper5150

better than expected

Located at the eastern end of the La Madera strip. a 10 minute walk to the centro and many super restuarants along the way. The top floor is called \"garden views\" but actually many have awesome ocean views. the balcony is not private, but it was very quiet when we were there..the pool is good too.

8/10

Excellent

04 Mar 2013

Verified traveler

Caracol = snails pace

Friendly staff, lots of English, helpful.
best beach was La Ropa - 10 minute walk away
rooftop resteraunt was scenic, menu was sparce, but the burgers were good.
Centro felt like Niagra Falls, but local markets were authentic.

Partner

8/10

Excellent

14 Feb 2013

Verified traveler

Hotel Zihua Caracol

The superiors rooms are excellent--large and surprisingly quiet considering that they are on a street, but the street gets little traffic. I've stayed here before and will stay again.

8/10

Excellent

04 Feb 2013

Carol

nice place to start

I was expected and welcomed, nice people there, clean and easy to get around from there, this is an excellent place to book for a start off point then you can decide if you want something more or less expensive. It is affordable and lovely, the pool is nice, kid friendly too. Breakfast is great and dinner is pleasant. Air conditioning on steroids than can be turned down and a whole new meaning to a firm bed, clean and private with outside furniture in an area, nice. Affordable, comfortable and not plush, clean, roomy.