Name: Emporio Ixtapa- with Optional All Inclusive
Address: Blvd Ixtapa SN, Ixtapa Zihuatanejo, 40880, MX

Emporio Ixtapa- with Optional All Inclusive

Ixtapa - Zihuatanejo · Mexico

100 reviews shown

10/10

Exceptional

27 Jul 2026

Martha

We had a good experience. The hotel was clean and the staff was very nice.

6/10

Pleasant

27 Jul 2026

maria

everything good except the bathroom had a foul smell we had to go and buy clorox

6/10

Pleasant

19 Jul 2026

Rick

This property is middle of the road as far as accommodations, service and amenities. Food is mediocre at best. Not sure the all inclusive is worth the price.

Partner

4/10

Poor

13 Jul 2026

JANNETH YESENIA

They change my book I arrived on time they don’t have my reservation ready until 3 hours llater , then i reserved double beds they change to single but I pay something different, then they give room with no water , this time the reservations for my family were a nightmare

Family_with_children

8/10

Excellent

06 Jul 2026

JUAN

cambiaria algunas cosas, como el servicio de snacks y algunas de sus politicas de horarios

Partner

4/10

Poor

25 Jun 2026

James

Horrible stay. There was some sort of an animal in our wall. I think it was a rat. I stayed here before and it was decent. This time we packed up and left and went to a much nicer property

Family_with_children

8/10

Excellent

19 Jun 2026

Edith

Staff was friendly. Did not feel pushed to go on local trips. I thought there were nightly shows. Only one restaurant opened. The other you need to make reservations the day before at 5. It never had availability.

Family_with_children

10/10

Exceptional

17 Jun 2026

Zulay

Beach view and breakfast was great

Family_with_children

6/10

Pleasant

16 Jun 2026

Jesus

I didn’t like the way that they only have one restaurant for breakfast lunch and dinner being an all inclusive resort it’s not worth the amount you pay for it.
Rooms are a little dirty!

Family_with_children

10/10

Exceptional

11 Jun 2026

Noel cuevas

Excellent hotel, I was there for two nights , the staff was great the breakfast, lunch and dinner buffet was so good it was a pleasure to be there,all my family loved it , I highly recommended we did the all inclusive so we can enjoy even better. They treat us like a boss they are aswome!! Highly recommended!

Family

8/10

Excellent

23 May 2026

Jarim

Nice hotel. Good for a family trip

Family

6/10

Pleasant

21 May 2026

Rafael

A C

Partner

10/10

Exceptional

25 Apr 2026

john

n/a

Partner

10/10

Exceptional

25 Apr 2026

Greg

I always stay in Hotel Emporio on my visits to Ixtapa. However, during each of my 3 visits so far in 2026, they have been doing some kind of remodeling, painting or some other inconvenient activity that it bothersome to some or many guests. Aside from that, upon each visit I find out that one of my favorite employees is no longer with the hotel and this is disappointing. However, I always receive great service from the positive and friendly employees and I always enjoy my stay at the hotel. I love the location which is close to much shopping, bicycle rental and convenience stores. The combi and taxi transportation is easily accessed her, also. The weather on this visit was rather hot and humid and Google described many days as ¨excessive heat advisory¨. Hotel room airconditioning worked fantastic! I would like to give a special shout out to the following employees who excelled during my week long stay. Ángeles and Yeraldi were stellar at the Arrecife restaurant. Brisa was magnificent with her sandwiches and ice cream at the Deli. Georgina was pleasant and helpful at reception and Julián was superb as bellboy at the entrance. Of course, Rosa on the entertainment or animation staff was her regular enthusiastic and welcoming self spinning the hit music and guiding the many activities. I plan to return at the end of the year when the heat and humidity subside to a more seasonably comfortable level.

10/10

Exceptional

22 Apr 2026

Marco

Especificar mejor lo que quieren como habitación

Partner

8/10

Excellent

20 Apr 2026

Gary

Friends

10/10

Exceptional

16 Apr 2026

Lidia

Emporio Ixtapa Hotel was nice. The staff is very welcoming from start to finish, the food options were good. The room cleaning was punctual like always and everyone always answered questions very nicely.

It’s not a luxurious hotel, but I would much rather stay at a central location hotel with amazing staff, good food, than an expensive hotel with the a bad beach, horrible food and workers who think they’re all that and a bag of chips.

I would stay there again and again!

Family

10/10

Exceptional

15 Apr 2026

Jasmine Guadalupe

Food was great

8/10

Excellent

12 Apr 2026

Laura

It’s in need of updates. Ac in our room broke and wasn’t fixed after letting them know first thing in the am until a second call was made at 5pm. The first fix was to open a window in +33degrees

Partner

8/10

Excellent

11 Apr 2026

Mitchell

Very nice property. Pool area and beach are awesome. Lots of dining and shopping options right across the street.

Family

10/10

Exceptional

03 Apr 2026

GILBERTO

All was excelent.
Just little inconvinients en elevator

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Kenneth

We had a wonderful time. The Emporio fulfilled all expectations!

Partner

8/10

Excellent

29 Mar 2026

jorge

The hotel are very good location close to everything; restaurants,bars, shopping stores; transportation; great food and a lot of variety; nice bed and pillows;

Partner

10/10

Exceptional

28 Mar 2026

Atanacio

Always a great time here.

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

GABRIELA

Very friendly staff. The property only had one functioning elevator which was awful. We paid for the all inclusive and the food was delicious.However, reservations are required in order to have dinner on the property. We failed to make reservations two days in a row because they no longer had availability at their restaurants.

10/10

Exceptional

23 Mar 2026

Greggory

The property overall was very clean; it was easy to get to from the airport 25-minute cab ride 630 pesos. Food was amazing and staff was super friendly too. I would like to say a massive thanks to Isis who made sure we had an amazing room. Vania was amazing, she was the person who had all the answers. She gave us amazing suggestions about places to see and go. Eloy was as well super helpful and super nice. Our overall time was incredible; it is a great place to re-set and recharge. Thank you Emporio!!

Partner

8/10

Excellent

17 Mar 2026

joan

Staff is great and helpful! Nice location on the beach! Gets loud in the evenings. Lots of families...we love Emporio.

Friends

8/10

Excellent

16 Mar 2026

Allen

Breakfast was very good and meals tasted good to eat. Bedroom beds are very comfortable and clean room! Swimming pool area very clean. Staff was very friendly!

Friends

10/10

Exceptional

09 Mar 2026

jim

A great room with a wonderful ocean view.

10/10

Exceptional

08 Mar 2026

Zee

Staff are fantastic. My ocean view room was on the corner so had 2 windows with 2 different views. An older hotel but has been updated. Remember this is a Mexican hotel and the majority of guests are Mexican families. That is what I like about it but others not so much.

Self

10/10

Exceptional

07 Mar 2026

Dave

Manager Geogiana at the reception attended to all my needs.

8/10

Excellent

05 Mar 2026

Allen

Clean room with ocean view and food is good!

Friends

4/10

Poor

05 Mar 2026

Herman

Had to wait around 2 hours for room to be ready. Booked jr suite king but ended up in jr 2 queen. Had booked 3 months ahead.

Partner

10/10

Exceptional

02 Mar 2026

Paula Jean

Yes

10/10

Exceptional

01 Mar 2026

Gregory Webb

Upon entering Hotel Emporio Ixtapa in February, I sadly missed seeing Abigail at reception. She is truly a treasure of an employee who always greeted me and welcomed with a smile and enthusiasm on my many visits to this hotel. She was an exemplary employee who took the extra effort to offer me and many guests attentive service and a positive, energetic interaction and she will be sorely missed. In spite of this and other recent changes at the hotel, including price increases in the buffet breakfast and parrillada dinners, I managed to thoroughly enjoy my stay. I received excellent attention when I dined three times at the Arrecife restaurant from Capitana Angeles and the wait staff. The ocean view room never disappoints with spectacular views and cool air conditioning to go along with the very comfortable king-sized bed. I return to this hotel because of the staff members who have a very good attitude and I always feel at home when I stay here. I also enjoy the central location and proximity of local shopping, market and bike rental store options. The staff did an incredible job in dealing with a tense couple of days after the assassination of Mencho, the narco leader, and the impact the shutdown had on blocked highways and a complete countrywide shutdown of services, transportation and a stay in place order for tourists. The staff is to be commended on their flexibility of finding alternative transportation to arrive at work and providing timely updates to guests.

Self

8/10

Excellent

26 Feb 2026

Susan

Nice place. Wish it was quieter. Too noisy all of the time, and until late every night. Exhausting.

Friends

8/10

Excellent

25 Feb 2026

Cynthia

The room was ultra clean and impeccable service from our housekeeper. Fresh towel and flower arrangements every day and amenities replaced only when required, which was good to see. Hotel staff were extraordinarily friendly and accommodating.
Only two concerns.
1. The NOISE was over the top! Unnecessarily LOUD music at the pool, all day, every day. I can see during aquacize or other group gatherings, but not all day every day. Also, very loud music in the lobby seating area all day! There is no quiet place to sit and read or have a conversation. I had several days when I had to leave because of headaches.
2. The food has declined somewhat since last year. The quality and service was inconsistent. We found the coffee bar in the lobby had the only decent coffee.
We would love to return next year, but unless these concerns are addressed we may look elsewhere.
Gracias to all the lovely staff. We appreciate your hard work ❤️

Friends

10/10

Exceptional

23 Feb 2026

Lesley

The staff was friendly and obliging. Especially Hector who was so kind and courteous and spoke with us every day (except his day off) He made us feel very comfortable. And our room was always clean and neat with special effects thanks to Patricia. Loved the flower and towel \"art\" ! The only negative things were that one day a gentleman who was clearly a guest entered our room with his card key. I was there at the time but if I had not been there he may have been able to steal everything. This was unsettling. The desk cancelled all cards to our room and all was good but it should not have happened. When someone goes to the desk to get their card reset they should have to prove they are registered to that room! I wish we could have extended our stay by 2 days after the unrest situation of Feb 22 but they were unable to accommodate us. We found alternate accommodation for those 2 nights.

Friends

8/10

Excellent

22 Feb 2026

Phyllis

Beautiful location with attentive staff. Saul, a senior manager went above and beyond. Restaurant was very good. There was some language issues but, for the most part, it all went smoothly.

Partner

2/10

Poor

21 Feb 2026

Kenneth

Aid for an ocean view king room - they said had no more- too bad

Partner

10/10

Exceptional

15 Feb 2026

Jodi

Room upgraded to beach view, friendly staff, beautiful grounds

Leisure Partner

8/10

Excellent

14 Feb 2026

Ross Anthony

Room was very clean. Staff were very courteous. Quite noisy at night music or events seemed to go to at least 1am every night. Compared to other properties on the strip it it appears to be loud almost 24 hours a day. Maybe not the ideal property for seniors which we are.

10/10

Exceptional

13 Feb 2026

Jorge

Toda mi estadía estuvo muy bien sin ningún problema

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Linda

It is clean, comfortable beds and pillows, and super friendly staff. And great location, plenty of beach chairs.

8/10

Excellent

12 Feb 2026

Robert

Located on the beach in Ixtapa

Leisure Partner

8/10

Excellent

10 Feb 2026

Oliver

The place was clean

Leisure Family

10/10

Exceptional

09 Feb 2026

Diane Margaretta

Friendky staff

Leisure Family

10/10

Exceptional

09 Feb 2026

Jim F

We had a great 2 weeks, staff are a special bunch, food was great, location the best

Leisure Partner

2/10

Poor

06 Feb 2026

Robin

We would not recommend the Emporio.
We bought the breakfast inclusive package and the food was terrible. The staff were ok but not overly helpful

Leisure Partner

6/10

Pleasant

05 Feb 2026

Barbara

Yes

Leisure Partner

8/10

Excellent

31 Jan 2026

Debbie

The room was clean. We had an ocean view that was spectacular. All the staff were great, from the staff that greet you, the front desk staff, maids, and wait staff. All very friendly and went out of theirvway to help.

Leisure Partner

6/10

Pleasant

30 Jan 2026

Leslie

The room had a musty smell. The HVAC system worked well, but could likely use a thorough cleaning. This older building could use some TLC. Staff were prompt to address simple repairs (ie. shower curtain rod, door lock). The food was consistent for a solid 3-star resort. The staff were excellent and very friendly. The resort is very popular with the Nationals, especially Thursday to Sunday. Lots of families enjoying the pools. Daily aquasizes involved the leader blowing a whistle way too much. This was quite annoying. The beach is excellent. Temperatures were 30 - 32 C everyday for two weeks. The numerous cabanas around the pool and on the beach had comfortable mattresses and sun protection - very much appreciated! Nightly entertainment was average at best and much too loud (maybe I’m just getting old??)

Leisure Partner

10/10

Exceptional

29 Jan 2026

Jonathan

The hotel was very nice and clean. The staff was exceptional and very nice and courteous the breakfast buffet was outstanding i’m very happy with my stay there. It was my first time and I would recommend it for anybody beautiful place and the staff was amazing.

Self

10/10

Exceptional

28 Jan 2026

Israel F

Our room was excellent just the way I expected ocean view nice

Partner

6/10

Pleasant

28 Jan 2026

Margaret

Staff was friendly and accommodating. Rooms and hotel were well maintained. Pool area was pretty, however it was really crowded and loud. The cabanas were functional for families with little kids, but obstructed the ocean view for others.

Leisure Family

10/10

Exceptional

26 Jan 2026

Gregory Webb

I have stayed at Hotel Emporio many times and it is the superb service and attention by the staff that warrants my return to the hotel. From the bellboys and reception, to the maid service and the restaurant and pool area workers, everybody is always smiling and offering their assistance with anything that I may need or want. This serves to make my vacation stay absolutely wonderful. I particularly enjoy eating a breakfast with a beautiful view of the ocean and eating a fish or seafood dinner on the terrace of the Arrecife restaurant and admiring the starlit sky and relaxing in the tranquility of the evening. Although these highlights were somewhat interrupted, for me and the other guests, by the closure of the main buffet restaurant for two days, the staff was amazing and is to be commended in their flexibility and resilience in dealing with the uncomfortable and inconvenient situation of the restaurant painting.

Leisure Self

6/10

Pleasant

26 Jan 2026

Doug

Room was decent. We opted out of the breakfast as it was crazy expensive and there really good restaurants much cheaper across the street. Even with the discount the drinks poolside were expensive. Hotel caters to a local clientele.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Reyna Maria Martinez

The staff was very helpful and polite. Food was good, the hotel it’s old but well maintained. It’s gid

8/10

Excellent

22 Jan 2026

Sherri

Clean room. Grt wait staff, maintenance pronto, not too large hotel. Reception don't speak much English. Entertainment is Spanish

Partner

10/10

Exceptional

21 Jan 2026

Cristina Porras

The other reviews are accurate. This has been some of the most attentive and friendly service we ever received. A great value for the money. This is an older property and it shows. It is very clean but outdated. The food and drinks were good for what we paid. If you’re looking for excellent service for a good price, this is the way to go. Definitely not luxurious or prime food and drink but a great time and value.

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Roberto

The room was clean the place was nice right to the ocean

8/10

Excellent

20 Jan 2026

ANNY JACQUELINE SOLORZANO

All the Staff were the best since the beginning of the stay: very kind, attentive and respectful. Room also very clean, amenities were great. Food delicious too! I’m not giving 5 stars just because I think the amount of rooms of the hotel is not equivalent to the amenities. Even though I didn't feel crowded and the only place I felt it was in the elevator. I think ratio it’s crazy!

Leisure Family_with_children

6/10

Pleasant

20 Jan 2026

Jose

There were some cockroaches on the room

8/10

Excellent

18 Jan 2026

James

Nice place would stay again

Leisure Self

6/10

Pleasant

18 Jan 2026

Shelly

We liked most of the staff…but…
Our room was old, worn out. The whole interior needs an upgrade…public spaces as well: elevators, etc.
Recreational facilities like an enormous basketball court was never used and could be changed into pickleball courts, for example, which are in high demand in the hotel next door. Missed potential.
Our biggest complaint is the NOISE!! Music never ends poolside, families book private parties that overtake the place with people and excessively LOUD music that doesn’t end until midnight.
The place lacks sophistication.
Food is not memorable, is just OK. And, if you want to eat between 11:30-1:00 you can’t. Birds flying in restaurant, eating the scraps of food.
Lounge chairs by pool and on the beach crowded together.
We would not stay here again.

Leisure Partner

8/10

Excellent

18 Jan 2026

Brian

We don't know spanish but all the staff were very friendly and we were able to communicate. We enjoyed our stay!

Leisure Family

6/10

Pleasant

18 Jan 2026

Daren

Staff was good, but very disappointed in the noise every evening. From 9 to 11 and last night was till 3 in the morning, loud music people yelling and screaming.

Leisure Friends

8/10

Excellent

17 Jan 2026

Amber

Loved the location of this hotel. Close to area restaurants. Pool area waa nice. Staff was helpful and nice as well.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Calvin

The staff was great. The water in the sink was hot. The water in the shower on the other hand was no where near hot. Had a cold shower everyday. The weather was fantastic. Hot everyday, lots of shops and restaurants to go to right across tge street from our resort.

10/10

Exceptional

17 Jan 2026

Craig Alan

Excellent help as we arrived and throughout our stay. Excellent maid service. Very friendly staff. Love staying here

8/10

Excellent

11 Jan 2026

Marilyn

The room we very clean. The reception staff were not very friendly or helpful. The one thing that stood out most was the staff, excluding reception staff. They were helpful, happy, kind, always going the extra to make you feel welcome. From the cleaning staff, to bar tenders to servers I can not praise them enough. Maybe giving the reception staff the same training would improve the first impression…

Friends_and_family Friends

8/10

Excellent

09 Jan 2026

Derek

The staff was excellent, however if it's the hotel's goal to increase English speaking people as patrons, a few more staff should be taught English. The building isn't insulated very well so noise travels easily but for the most part we had a good experience.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Rudy

Good breakfast, clean room and excellent room service. Nice pool and good location for restaurants and shopping

6/10

Pleasant

06 Jan 2026

Duygu

The hotel was outdated and smelled like mold in both the building and room. While the towels were clean, they also didn’t smell pleasant, but this became tolerable. The location was great, and the pool was beautiful. However, someone overdrank and vomited near the pool, which we fortunately noticed and left immediately.

Partner

8/10

Excellent

05 Jan 2026

Dana

The staff were amazing -so glad they won their union rights in Dec! Very grateful for any time staff or guests spent time helping us with our Spanish. We experienced wonderful massages on Christmas Day and the food was fun! Always a good taco to be had. Loved the 1978 buildings architecture. Ixtapa shopping is conveniently right across the street.

6/10

Pleasant

03 Jan 2026

Dorothea

Okay

Leisure Family

10/10

Exceptional

02 Jan 2026

Joan

All good.

Partner

10/10

Exceptional

31 Dec 2025

Rudy

Nice pool area, helpful staff,
clean rooms,

Leisure

10/10

Exceptional

27 Dec 2025

Maria

It’s an inexpensive all inclusive hotel if you choose that option. I liked that you could do ala carte as well. My family enjoyed it. Food was good. Right on the beach. The towel system is slow but I understand why. The entertainment was good. We had live music. Itvisxreally close to shots and restaurante if you choose to leave the beach and pool. I could only do 2 -3 days of all inclusive . There’s a Dominos right outside the property. Lots of cabanas and chairs . It’s a smaller resort/ hotel. Free parking is a plus. Wifi was good.

2/10

Poor

18 Dec 2025

elaine

I did not realize that this was a loud party hotel.
It was old and dirty. Pool was murky. Room was dirty.
Strike happened the day after we got there
The staff were EXCELLENT in getting us booked into another hotel since the hotel was shutting down due to the strike. Thank you to the staff.
We stayed at las Brissas a much cleaner and well maintained hotel.

2/10

Poor

13 Dec 2025

James

Less than 24 hours at the hotel, they closed it stating that they had \"a problem\" and we had to check out. Nobody said a word and nobody contacted us from any institution connected with this trip. Not happy with anyone involved. We found out when we went down for supper.
No food, leave...

Leisure Partner

10/10

Exceptional

06 Dec 2025

maria

Awesome

10/10

Exceptional

05 Dec 2025

Diana

Everything was incredible

6/10

Pleasant

02 Dec 2025

Christine

The place was older than expected, the staff was good although spoke little English so a few misunderstanding along the way. The pool was nice but overly crowded and extremely loud. The corner suite was spacious though the air conditioning smelled musty.

Self

10/10

Exceptional

25 Nov 2025

James

Rooms were clean and staff very friendly. Great view from room.

Leisure Family

2/10

Poor

22 Nov 2025

Roberto

The room smelled like dirty mop water . The pillows and sheets had black stuff all over them . The fridge didn’t work so we had to request another . Only one elevator for 100’s of people and the place was so packed it was uncomfortable . The hot tub was slimey when sitting down and the pool was so warm for the 100s of people in it . I was suppose to stay 3 nights and decided to check out after 1 night and they would not issue me a refund . Out of the 5 hotels we stayed at this was the worst one . I do not recommend!

Leisure Family

8/10

Excellent

15 Nov 2025

Jose

It was all very good, loved the atmosphere.

10/10

Exceptional

14 Nov 2025

Gregory Webb

The service was exceptional. The breakfast omelets were fabulous. Rosa in animation was enthusiastic! Abigail and Gina in reception were delightfully welcoming. Julian and Jesus were terrific bellboys. Itzel was pleasant and helpful with assorted issues. Although there are a couple of new bicycles, they still need MORE new bicycles. The air conditioning was a blessing as it was particularly humid this visit. The beach was super clean and the lounge chairs and umbrellas were great for sunbathing and enjoying the days and the sunsets. I always thoroughly enjoy my stays at Hotel Emporio and I will continue to do so on future visits. The staff is dedicated to making everything wonderful for me as a guest and I truly appreciate all of their smiles and kind gestures in serving me.

6/10

Pleasant

12 Nov 2025

chrisitan

We visited in November. Well, it only interrupted our sleep. One night, we are generally good at sleeping with noise, there was regular dance music coming from the nearby property. We do enjoy meeting other guests and this hotel at this time of year is completely focussed on local guests. So if you would like to meet other visitors from English speaking countries at this time of year, it did not seem to be an option. There are English speaking staff, but many of the staff also do not really speak English. Because this is an area of large/mostly all-inclusive hotels. There is no evening dining options along the beach, no real vibe at night. As you’ll see in other reviews, there are good restaurants outside of the hotel but the area was very quiet. I was told that January through March may be a more interesting time to visit. When I checked in, I was told that I could charge things to the room using my wristband, but it took three visits to the front desk to input my credit card so it wasn’t until the last day that this worked. The beach is nice, the ocean is warm, the waves to crash pretty hard (so kids, and those who do not want to dive the waves need to stay in quite close). I noticed a margarita at the pool bar was $15 Canadian equivalent. I didn’t see a happy hour.

Leisure Partner

4/10

Poor

06 Nov 2025

Frank

The room was ok but a couple hotel workers were very very rude... left hotel to enjoy the city

Leisure Family

10/10

Exceptional

05 Nov 2025

Jacob

Great location, staff and venues

Business_and_leisure Family_with_children

10/10

Exceptional

28 Oct 2025

Lisa

2nd time staying here. Ocean view room was spacious, clean and the bed comfortable. Bathroom was also spacious and clean.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Jerry

The hotel staff was outstanding. Very helpful and professional. Drinks ver week

Leisure Friends

10/10

Exceptional

26 Oct 2025

Graciela

Excellent

10/10

Exceptional

24 Oct 2025

Lisa

We stayed here for 5 nights from Oct.11 - Oct 15 and extended it through the 16th. We had an oveanview king room on the 7th floor. This was our 2nd year to stay here. The rooms are clean, the bathroons are generously sized, showers had great pressure. We didn't eat at the restaurants for any meals as we were visiting family and ate our meals with them. They had entertainment every night and the bartender makes a great margarita. We will definitely be staying again next year.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Andres

Our car was hit by another car and no one notified us causing damage we had to pay for.

Leisure

6/10

Pleasant

29 Sep 2025

Abelardo

I loved the view