Name: Azul Ixtapa All Inclusive Beach Resort ConventionC
Address: Paseo Punta Ixtapa Lote 2, Ixtapa, 40880, MX

Azul Ixtapa All Inclusive Beach Resort ConventionC

Ixtapa - Zihuatanejo · Mexico

Paseo Punta Ixtapa Lote 2View location

100 reviews shown

2/10

Poor

02 Aug 2026

Luz Elena

My son became ill after eating the salmon at the Mediterranean dinner at the restaurant, and we believe it resulted in food poisoning. Unfortunately, he was so sick that we missed our flight and had to end our vacation a day early.
What was most disappointing was the lack of acknowledgment of the situation. When we informed the front desk about what had happened, the only response we received was that they would process our early checkout. A simple apology or some expression of concern would have meant a great deal during such a stressful experience.

Overall, this was a very disappointing end to what should have been a wonderful trip, and I hope you will take this feedback seriously to help prevent similar situations for future guests.

8/10

Excellent

16 Jul 2026

Sonia

Food was excellent

Family

8/10

Excellent

16 Jun 2026

Vicente

Mi sugerencia es que haya mas variedad en la comida y cena

8/10

Excellent

10 Apr 2026

MARIA GABRIELA MENDEZ

Desafortunadamente tocó que había una convención judía y era incómodo el salir del hotel porque decían que era una zona restringida tenía que explicar que iba a salir del hotel y la verdad más adelante volver a explicar que iba a salir en este caso fuimos al
Cocodrilario y al Partenón otro día y que te digan que no puedes andar por ahí siendo la única salida pues si fue un poco incómodo porque sino quieren que uno salga por la única salida que tienen pues hagan otra

Family_with_children

8/10

Excellent

09 Apr 2026

Adriana

View was gorgeous and loved the activities

Family_with_children

8/10

Excellent

07 Apr 2026

John

The room, grounds and amenities were all clean and well maintained. The service and staff outside of the front desk were all amazing. We found the people working the front desk to be a little rude and unhelpful. Maybe this was because I do not speak fluent spanish.

Family_with_children

6/10

Pleasant

03 Apr 2026

Alondra

The hotel overall was okay. The food and drinks were okay as well nothing special. We arrived around 5pm and could not find food because the restaurants were closed and wouldn’t be open till dinner so the only thing that was left was the lunch buffet by the pool. Stale fries and only 3 hamburgers left. We were a group of 12 and the employees seemed annoyed that we were such a big group. It’s also a very small seating area so we had to stand while we ate because we were not allowed to take our food to the lounge chairs next to the pool. This was the first hotel that I’ve stayed at where you can’t order food while hanging out at the lounge chairs.

Family_with_children

8/10

Excellent

22 Mar 2026

CUAUHTEMOC

Everything was good, Hotel, food and staff. Thank You Azul Ixtapa.

6/10

Pleasant

20 Mar 2026

Felix

The food was not the best we had no Internet free on your room only in the bars or pools

Family

10/10

Exceptional

18 Mar 2026

greg

Been here several times and it has always been very nice! The swim up bar in pool is a nice touch, and being an inclusive resort you might expect some of the drinks would be made with lessor ingredients but not true here, things like a G&T is being made with Beefeaters english gin! which is among the best gin made! food is good, but you have to work at looking at the options at the various restaurants so that you do not get tired of food options. Take advantage of the Oyster Bar restaurant or steak bar as the food is excellent and diverse. Walk down to the crocodile and iguana park to view them. Nice collection of simple shops there too to mostly get simple things, tshirts, nick nacks to take home. Daughter always enjoys doing some craft things they have a ceramic painting booth where for a little money you can pick out ceramic animals and items and paint the color glaze on them and then return the next day to pickup a newly fired item!

Family_with_children

2/10

Poor

14 Mar 2026

Marisol

Horrible no internet my Room Have cucarachas

Family

8/10

Excellent

09 Mar 2026

Shelley

We enjoyed our stay. We had a lovely room with two beds, a separate bathroom with tub and a huge balcony. The view from our room was unobstructed. We watched the sunset which was spectacular over Ixtapa Island.
The staff was professional and friendly and because the hotel was not full we were able to eat in the lovely Oyster Bar Restaurant several times. We had breakfast in Colores every morning. I am not impressed with the \"dog friendly\" aspect of the hotel. The nicest seats near the front with the view and air flow are reserved for people with dogs. These people are choosing food from the buffet without washing their hands first. We went our on the sailboat twice for a little tour out in front of the hotel and saw the beaches of Azul Grand and the old Club Med site. There was a Karaoke hour from 9-10 every night followed by disco and dancing which was fun. Overall we spent the week at the hotel by the pool, walking the beach and just relaxing. We would definitely return.

Partner

6/10

Pleasant

23 Feb 2026

Maria

A few staff mwmb

Family_with_children

6/10

Pleasant

15 Feb 2026

Kevin

Staff is great, facilities are well maintained, however it was upsetting that there was only 2 A La Carter’s, which is not much option for stays over 7 days.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

JOSEPH RICHARD

Great place. Clean rooms and great food.

Leisure Family_with_children

8/10

Excellent

31 Jan 2026

Terry

Nice room with great view on 19th floor. Very comfortable beds and a very spacious room and bath. Could use some in-room items like fridge, coffee, water bottles for a more complete set-up. Restaurant food for okay and pools were abundant and well maintained. Would be nice to have an adult area or private area to escape noise. Pool towel program seemed archaic especially when multiple rooms are sharing towels. Would stay here again if opportunity becomes available.

Leisure Partner

4/10

Poor

24 Jan 2026

Shannon

So disappointed. We arrived at 5, and were taken to our rooms, but given no information about directions, how to get to the pool, restaurants, etc. Activity reservations and dinner restaurants both closed at 5, and all activity had to be reserved the day before, so despite spending two nights at the resort, we were unable to do any activities. The pool closes at 6, so the first day we had just gotten in and were told to get out because they were closing.
There were roaches in our room- several including in the kitchen and bedroom, all alive (except the one that eat in the refrigerator). When we asked to change rooms, it took nearly half an hour, which was frustrating because we were exhausted and wanted to go to bed.
The staff was all nice, but no directing at all as to what restaurants were open at what time, other things to do, etc. When the pool closed I asked what there was to do besides sit in our room and the staff said \"nothing, really. \"
Roaches, none of the promised activities, and am overall awful experience. The staff was really nice, though.

Family

10/10

Exceptional

14 Jan 2026

Rodrigo

very good experience

Leisure Family

2/10

Poor

05 Jan 2026

FLOR

Not a dog person and had to have breakfast lunch and dinner with all type of dogs around me and barking the whole time. I suffer from allergies and my vaccinations were ruined because of this.

6/10

Pleasant

21 Dec 2025

Krystal Dawn

Room plug ins didn't work and didn't have a fridge but still very beautiful location.
Not very walkable to get down to the beach but the location is perfect.

Leisure Family

10/10

Exceptional

02 Dec 2025

Jesus

Great experience

4/10

Poor

20 Nov 2025

Juan

La habitación tenía cucarachas y nos tuvieron q mover a las 2:30 de la madrugada, no ponen agua en las habitaciones , no hay café ni cafetera en la habitacion,los bufetes muy básicos .

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Jana

Clean and spacious room, nice staff, family friendly.

Leisure Family

8/10

Excellent

07 Nov 2025

Mary Carmen Godinez

The hotel is amazing. I am not going back because we depend in the flight hours and hour flight was at 5:30pm, so we need to do a late check out and we try to negotiate with the hotel to deliver the rooms and just continue in the installations and they said that is not possible. We can just stay at the lobby without meals or drinks. They want to charge around $50 USD per person if we want to eat or drink. Flight hours are not in our hands. They should be more flexible. Thank you

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Elvia

AC kept our room cool. Housekeeping cleaned our room every day.

Leisure Partner

4/10

Poor

25 Oct 2025

Mayra Janeth

Ropa de cama sucia
Staff y bar mayoría mal carácter
Aire acondicionado muy ruidoso

Friends_and_family Family

4/10

Poor

29 Jul 2025

Dario

Hice mi reservacion por expedia al llegar hacer check inn me cobraron lo mismo que pague en expedia !!

Leisure Family

6/10

Pleasant

24 Jul 2025

Pablo Magaña

Leisure Family_with_children

6/10

Pleasant

11 Jul 2025

Karen

Overall I had a great time on trip. The wait staff throughout the whole stay was by far the best part of the stay. 100% super friendly, attentive, and especially one man Santos by the pool went above and beyond. H huh y were ñpfs

10/10

Exceptional

23 Jun 2025

Yvette

Todo estaba excellente, y todos los trabajadores tan hamables!

Leisure Family_with_children

2/10

Poor

10 Jun 2025

Sebrina

Booked through Expedia. Ended up with a flight to Mexico city 8 1/2 hours from resort. When we called the resort to explain, there was ABSOLUTELY NO understand or accomadation for our situation. Can't say a word about the resort itself but the customer service was definitely lacking. Lost our entire trip expense with no empathy. Was heartbreaking to say the least.

Leisure Family

6/10

Pleasant

27 May 2025

Hortensia Pineda

Good in many ways, need air conditioning at least in the elevators and dining areas

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Jesus

The staff was excellent. Yaneli at Oyster Bar went out of her way to ensure our dinner experience was great. Miguel, Bryan, Rafael, and Roger and the cooks at Colores were friendly and attentive excellent service. Nayeli at the archery range was excellent as well. She made it fun and safe. Kudos to all the staff they made it a wonderful stay.

Leisure Family

4/10

Poor

06 May 2025

José Antonio

Disappointing Stay – Poor Check-In Process and Underwhelming Amenities

Unfortunately, our experience at this resort did not meet expectations. The check-in process was frustrating—despite our Expedia booking clearly including our child, we were charged an additional fee upon arrival. There was extensive back-and-forth communication between hotel management and an Expedia representative, but no resolution was provided. Neither party took responsibility for the miscommunication, and we, as guests, were left to absorb the extra cost.

The dining experience was also disappointing. The main buffet offered only two or three main dishes with little variety, and the food was often served cold. The only exception was the reservation-only restaurant, which had slightly more variety. However, the service there was extremely slow, and meals were again served cold or after long delays, making it hard to enjoy the experience.

The beach was another letdown—strong currents and waves made it unsafe and unenjoyable for swimming or relaxing on the sand.

On a positive note, the staff at the restaurants and bars were friendly and attentive, and the evening entertainment with the dancers was a bright spot during our stay.

Despite a few highlights, the overall experience was disappointing, and I would not recommend this resort until significant improvements are made.

Leisure Family_with_children

6/10

Pleasant

01 May 2025

Ismail

Long waiting time before check-in. Lack of maintenance of the installations. Poor quality of food.

Leisure Family_with_children

6/10

Pleasant

22 Apr 2025

Kristen

Staff was wonderful, resort was clean. Food options, especially for kids was very limited.

Leisure Family_with_children

8/10

Excellent

21 Apr 2025

Alejandra

The property is very clean, food was good, pools were great! My girls had a great time. The only issue i had was that the hallway near my room smelled like drainage.

Leisure Family_with_children

2/10

Poor

18 Apr 2025

Julio

Lots of births in the colores restaurants and the all inclusive service is not like the ones you usually visit, they charge you $150 every time you order room service and la terrasa restaurant the steaks are most horrible steaks I have ever try

10/10

Exceptional

09 Apr 2025

Lexly Ann

10/10

Exceptional

09 Apr 2025

Robert

Amazing resort

Leisure Family_with_children

10/10

Exceptional

04 Apr 2025

Monica

The food was good! The service was great. The beach wasn’t the greatest

Leisure

8/10

Excellent

02 Apr 2025

Mireya

I really love my stay at the Azul Resort. The only thing that I didn’t like was at the time of check in and also at the time of check out. The receptionists was rude and she didn’t made me feel welcome at time of my arrival. I made two reservations under my husband’s name and some how there was a confusion in the reservations. It came out to be that one of the reservations was under my son’s name. And he never did the reservations. I ended up getting another room. The rest of the staff was very friendly and courteous.

Leisure Family_with_children

8/10

Excellent

28 Mar 2025

Raul

All the people that works there were very nice and the food was good. The only bad experience was in the reception, with the receptionist at the time of checking in and also at the time of checking out they were not friendly and they have bad attitude. We didn’t feel welcome at that time.

Leisure Family_with_children

6/10

Pleasant

13 Mar 2025

Jesus

1 de las toallas fue robada y me cargaron por ella
el costo de 500 posos.

Leisure Family

8/10

Excellent

12 Mar 2025

Maria Del Carmen

Desepcion

Creo que deverian mejorar la entrada al hotel ya que llegamos desde las 10 de la mañana y nisiquiera te dejan estar en el lovi en lo que esperas tu entrada te dejan afuera del hotel si no traes carro o en que esperar te quedas en el sol despues de que ya te dan entrada tu habitación te la entregan asta las 3 de la tarde lo que si esta muy bien es el servicio de los meseros realmente atentos y muy amables la comida muy rica

Partner

10/10

Exceptional

28 Feb 2025

wendy arlene

The rooms were beautiful. The property was very clean. Lots of activities, great for kids. Access so close for Ixtapa Island.
The only thing we did not like was the pool deck and the stairs are really slippery, every day we saw someone slip and fall that were just walking.
Other than that we would definitely go back.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2025

Alejandra

Very Clean and Staff was very helpful, the food was great!!

Leisure Family_with_children

2/10

Poor

21 Feb 2025

Diego

Long wait to check in. I had booked 1 king size and got a room with 2 beds. My room did not include the WiFi and employees did not provided when I call reception. For dinner, if we wanted to go we had to book 24 hrs in advanced, sucks!! I was there to celebrate my birthday and with all craps they made me had a terrible birthday. Their drinks are terrible they have all the cheap tequilas and beer. For snacks they only got pizza and burgers (terrible). Anyways! First and last time. If you are looking for quality in food, drinks and a good place to stay, definitely this is not the place.

10/10

Exceptional

19 Feb 2025

Michelle

Great place to stay at! This is my second time coming to this place for vacation. Staff is very nice and friendly. Would recommend it to anyone!

Leisure Family

2/10

Poor

03 Feb 2025

mandeep singh

I will not recommend this property as there is no free wifi in the rooms you have to pay for it & also for room service you have to pay.... there is no drinks in your room you have to pay for that also....food quality is not good too & also for dinner reservation you have to book in one day in advance

10/10

Exceptional

01 Feb 2025

Sofia Arelle

Muy buen Hotel si piensas quedarte todo el tiempo sin salir, ya que está retirado del centro. Todo el personal muy amable, limpio y con con buenas instalaciones. Muy recomendable.

Leisure Family

8/10

Excellent

02 Jan 2025

Diana Cecilia

Todo excelente excepto la comida en Colores.

En general estoy muy satisfecha con mi estancia en este hotel, sólo quiero dar mi opinión sobre la comida en el restaurante Colores y es que es malísima, tanto el desayuno como la cena, la comida es mala, sin sabor, sin variedad. El restaurante de especialidad Oyster me encantó y me arrepentí de no haber reservado otra noche ahí... la comida es muy buena, la vista inmejorable, la atención excelente; quedé encantada también con la cafetería, los postres y latte's que sirven buenísimo, la comida en el restaurante de snacks es la mejor que he probado de los varios hoteles en Ixtapa que me he hospedado. La habitación excelente, incluso con el aire acondicionado apagado, jamás se sintió húmeda ni calurosa. El único punto malo es para Colores, fatal de verdad.

Friends_and_family Family

6/10

Pleasant

16 Dec 2024

Lorraine

Mouse droppings out our balcony door - nightly!

Leisure Family

10/10

Exceptional

05 Dec 2024

Luz

Todo muy bien lo único que creo que tienen que mejorar es la comida de lunch y cena
El desayuno excelentes los chilaquiles ☺️

Leisure Family

2/10

Poor

11 Nov 2024

Mary Louise

Need communication in English

10/10

Exceptional

10 Nov 2024

Sandra

Great, would highly recommend

10/10

Exceptional

01 Oct 2024

Yared

El hotel excelente, muy limpio, la atención genial, pero la playa no es tan bonita independiente del huracán.
Pero en general excelente.

Friends_and_family Family

10/10

Exceptional

15 Sep 2024

Elizabeth

Staff, super nice only no valet parking and it was far away the parking, i was by myself...

Leisure

10/10

Exceptional

22 Aug 2024

Hilda

Enjoyed the fact that this truly an all inclusive resort. They had activities included! My favorite was the bike ride through the national park. The staff were all very kind and attentive. The shows at night were also great and different every night. Really enjoyed my stay!

Leisure Partner

6/10

Pleasant

29 Jul 2024

Magdalia

Staff was very nice and food had good flavor. The property does need up keeping. Adult pool cement rock falling apart and broken. Definitely need’s repairing. Rooms did not have a mini fridge or coffee maker. No place to keep cold waters. Drinks were not provided in room. It was also very hard to get drinks at the swim up bar. Bartenders wouldn’t acknowledge you.

Leisure Family

4/10

Poor

13 Jun 2024

Maria

I was upset because the Velero was included but we were not able to use it. You had to reserve it the day before but all of days that we were there it was booked. Also many of the things to do were closed like the rock climbing, archery, rifle. We had to leave the resort and find ways to entertain my grandchildren.

Leisure Family

8/10

Excellent

11 Jun 2024

Elvia

They need to improve their good options

Leisure Family_with_children

10/10

Exceptional

11 Jun 2024

Elizabeth Mondragon

I love the water park for the kids!
We had such a fun and relaxing time

Leisure Family_with_children

8/10

Excellent

02 Jun 2024

Neira

It was a pleasant experience, not the best we have had, when we arrived as we had before are check in they simply did not let us pass and we had to wait 3 hours standing on the street married and very hot, only if we paid for the early check in We had the right to pass security to the lobby, which we decided to pay for and it was super strange, super hidden, in the end we checked in and no one helped us with our bags, nothing very indifferent about the service. The beach area never had lounge chairs, a very strange thing because one wants to be on the beach, such a large hotel with 15 lounge chairs. I think we have a very high expectation.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Apr 2024

Leonardo

TODO ESTUBO DE MARAVILLA

Leisure Family

10/10

Exceptional

10 Apr 2024

Della

Close to public area and beaches with markets, beachside eateries and markets. Crocodile and bird sanctuary.

Leisure

8/10

Excellent

20 Mar 2024

Amy

We have visited many Mexican resorts. This is a nice property. If you’re looking for an adult get away this isn’t the place. It is very family oriented. Which was ok with us. The buffets are limited but I felt the quality was good. The staff was working hard to keep up the grounds, and building. The staff was polite and helpful. Rooms were clean but I felt the beds were a bit hard for my liking. All in all it’s a good resort. We would return again.

Leisure Family

6/10

Pleasant

12 Mar 2024

Bernice

Nice big area for walking around. Our room was slightly above the front entrance area so the noise carried. Disappointed that we lost two days of our vacation due to flight issues.

Leisure Partner

8/10

Excellent

28 Feb 2024

Ellie

Beautiful resort, however I would not go back, the breakfast buffet was excellent but dinners were poor quality. The staff were lovely and kind but very little English speaking. Location was beautiful but far from any attractions.

Leisure Friends

8/10

Excellent

27 Jan 2024

Helia

-We arrived at 1pm to the Hotel’s gate and they didn’t want to let us in if we didn’t pay $800 per person because “access” was until 1:30pm.—Many of the restaurants were closed.
Staff was super nice, food was ok, nothing great but ok.

Leisure Family

6/10

Pleasant

05 Jan 2024

Karla

The property itself definitely needs some updating, there’s different restaurants available but they are by reservation only and depending on how long your stay is it determines the number of times you can visit a “speciality” restaurant. The pools even though they are decent size are extremely shallow for adults, wish there was Atleast one pool equipped for a grown adult. We had breakfast and one of the buffets and were told no mimosas only on the weekend, that seemed a little off. No room service and no stocked mini fridge. The staff was great though that’s something that I cannot complain about Fernando at check in time even though it was hectic really made things work for us. This is a pet friendly hotel so just be mindful of that you will hear dogs parking in common areas.

4/10

Poor

06 Oct 2023

Guadalupe

No opening gate for short walks we had to walk all around the front gate

Leisure Family_with_children

6/10

Pleasant

13 Sep 2023

Elvira

Loved the service specially from Raymundo, overall look & nightly shows were excellent; food was good, great variety; disliked the lack of easier access to the beach and musty smell; the lamps in the room had black spots like mold and were rusty, the bed light shade on the right was broken, I wish I could give them more starts

Leisure Family

6/10

Pleasant

05 Sep 2023

Bianca

The security guard was giving my husband a hard time the last night we were there i felt unsafe he was really corrupt!

Leisure Family_with_children

10/10

Exceptional

11 Aug 2023

Maria

Servicio, limpieza y excelente cocina.

Leisure Family

10/10

Exceptional

11 Aug 2023

Anahi

Muy buen servicio todos amables,hermosa vista al mar...

Leisure Family

2/10

Poor

06 Aug 2023

Amar Dawood

Very bad hotel and horrneverh. going back

10/10

Exceptional

20 Jul 2023

Emilio

Perfecto.

Increíble, nos dieron la habitación en cuanto llegamos, la habitación tal cual como la solicitamos, las camas muy cómodas (solo si hace falta una cobijita por la noche) ☺️ la comida excelente, muy rica y había variedad, fueron 5 días y 4 noches, las instalaciones muy bien, en fin todo fue perfecto.

Friends_and_family Family

10/10

Exceptional

02 May 2023

Alma

Me gusto mucho la comida y muy limpio la playa las albercas todo súper

Leisure Family_with_children

6/10

Pleasant

11 Apr 2023

Leticia Raquel

Most of the staff is friendly, but some not so helpful, nor accommodating. Hotel's mistake in preparing the incorrect menu for dinner one night and would not accommodate to make it right. Simply told us sorry, you get what you get. I have been too other all-inclusive hotels in Mexico and from what I saw, sorry to say, this hotel was not all-inclusive. Would not stay in this hotel again or recommend it.

Leisure Family

10/10

Exceptional

01 Apr 2023

Ernesto

Todo muy vien gracias

Leisure Family_with_children

8/10

Excellent

10 Jan 2023

Verna

The place is getting run down. Priority should be to repair if grates and railings

Leisure Family_with_children

2/10

Poor

11 Dec 2022

Matthew William

We booked 3 nights and left after 1 night. The Hotel was unwilling to work with us on a refund via Expedia hence the full negative review. Not secure/dirty: Room door could be opened by pushing it, the safe wasn't bolted down and locked out with a man being able to open it with a single code, mold water damage in bathroom, AC not working, fridge broken, TV antiquated, no in room snacks or beverages, extra fees for room service. The food was terrible all buffet there are not 5 restaurants chips and salsa are yellow squeeze cheese and canned guacamole. Does not cater to international travelers and zero guidance on short stays to navigate a good experience. Pool bars serve low grade alcohol including 1 keg beer and the bars are filled with bees. Loud techno music and constant \"activities\" being screamed on microphones at the pool. Late night music past 12a thumping outside not good for kids sleeping. Absolutely nothing nearby to see and do this Hotel is far from everything. Extremely overpriced for the value of what is provided.

Leisure Family_with_children

10/10

Exceptional

04 Oct 2022

Bernardo Peters

Lobby Bar check-in was very slow

Face mask restriction was very annoying, it should be a free choice

Everything else was as expected very good

Family_with_children

10/10

Exceptional

29 Sep 2022

Natalia

Best experience !

Leisure Family

8/10

Excellent

28 Sep 2022

Juan

This property is located in the middle of an ecological reserve, the sorroundings are beutiful.
Very clean facility
The gym needs improvement and new equipment.

Leisure Family_with_children

2/10

Poor

04 Sep 2022

Hilaria

Terrible

Leisure Family_with_children

4/10

Poor

27 Jul 2022

Rosalinda

The pools were great, we liked the options. The restaurants in which reservations were needed for, were also good. A downfall was the wait upon arrival, we had to wait past 4pm to get our room. The food, specifically the buffet style options were disappointing based on taste and variety. Other families at the hotel also commented on their dislike of the food, it was a common opinion.

Leisure Family

10/10

Exceptional

22 Jun 2022

Christian

Absolutely loved staying here anytime I go to ixtapa I will be staying here.

Leisure Family_with_children

8/10

Excellent

28 May 2022

Carlos

Beach water to Sandy,and not enough space to get in

Leisure Family

4/10

Poor

29 Apr 2022

ERIC

It is big and safe
But staff is not helpful
Starting with managers.

Leisure Family

10/10

Exceptional

10 Apr 2022

Elizabeth

Nosotros estuvimos muy contentos, a los niños les encantó! Limpio y el staff muy amable.

Leisure Family_with_children

8/10

Excellent

07 Apr 2022

Jeffrey

The all inclusive food was mostly served cold, the variety was lackluster and the kid options were minimal. The alcohol choices were minimal with 1 option for beer, few cheap wines with 1 of each type, definitely not quality liquor either.

Leisure Family_with_children

6/10

Pleasant

01 Mar 2022

Rocio

This place was not at all what we where expecting, our room was pretty run down and air conditioning didn’t really work and the room smelled like mold .
As if that wasn’t bad enough the food in the buffets was not appetizing at all not all of it was bad but it was not good either. We didn’t try the restaurants because you need a reservation. And the only reservations they had was really early or super late so we couldn’t do that but we heard from a couple of friends that the food there was pretty good. The karaoke area was cool but the staff in charge of music was extremely RUDE Drinks where fine we pretty much stuck to beer the whole time . When you get your towels for the pool they mark them down to your room number and you loose then they charge you so make sure you keep a close eye on them ours almost didn’t make it back .
Also make sure you ask them not to clean your room ,they clean ours when we where out but when I got back I notice money missing from my purse be careful. I will definitely not be going back to this Hotel !

Partner

6/10

Pleasant

11 Feb 2022

Garvis

Better than average - very good for the price.

The best part of this short stay was the staff, they were friendly and attentive. The food was okay, the room comfortable and the water pressure in the shower was amazing. Awesome views from the room.

Business

8/10

Excellent

21 Jan 2022

Randy

Nice Property disappointing beach

The Azul Ixtapa is a nice property and the rooms are nice. The pools are great. The food is pretty good, not great. However, the beach is very disappointing. The sand is muddy and the water is murky and not clear

Partner

4/10

Poor

08 Jan 2022

Berenice

The service was bad and very slow! They have \"3\" restaurants, but they all have the exact same food and a small selection. Because of COVID you cannot grab your own food, so someone derves it to you. The problem is there is only 1-2 servers. So there's always a long line to wait for the food. We had to go to a different hotel for the night shows and there is no access to an open bar or anything in the night show area. Do not recommend!

Leisure Family

10/10

Exceptional

03 Jan 2022

Melaney

good job

10/10

Exceptional

28 Dec 2021

james a

Great for families and awesome kids water park. Beach area is so so but Isla ixtapa is within view and boats are nonstop all day. Cab ride to downtown is 250 pesos about $10 and the same to the airport 500 pesos or $20. Decorative for the holiday season.

Leisure Family_with_children

2/10

Poor

27 Dec 2021

Berenice

The service was awful!! They were very short staff and the staff that was there weren't pleasent. All 3 buffet restaurants had the SAME food and they were taking very few reservations for their a la cart restaurants. We were only able to RSVP to 1 because the otherone was \"full\". They ran out of alot of the food and since very early. The pool would closed at 6 and