Las Brisas Ixtapa

Mexico , Ixtapa - Zihuatanejo
Ixtapa Zihuatanejo, Playa Vista Hermosa s/n
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100 reviews shown

6/10

Pleasant

21 Apr 2026

Steve

Beautiful location. A little long in the tooth

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Murray

Nice to see a turtle release program. The staff were friendly and helpful. The location is quite remote and the beach area is small. The waves were quite large and not family friendly.

Family_with_children

10/10

Exceptional

18 Apr 2026

Jose

Excelente

Self

8/10

Excellent

14 Apr 2026

Patricia

Don’t go in high season! Lines to eat at only breakfast place. Pool a bit dirty! Rooms are great and clean. Great staff! Will return low season🏖️

Partner

10/10

Exceptional

10 Apr 2026

Robert

Food was great! Loved the view from my room. Staff were helpful and friendly. Room was nice and clean

10/10

Exceptional

10 Apr 2026

Maria

Food was ok. Many fish options.

Partner

4/10

Poor

09 Apr 2026

Jaqueline

Poor food quality, specially the beverages

Family_with_children

6/10

Pleasant

08 Apr 2026

Colleen Lorraine

3 star at best.
Very clean rooms and beautiful property. Beach is gorgeous and pools were decent. Didn't have to play the towel game which I appreciate. Lots of chairs available. Lots of shade huts on beach - they could use more at pool.

The food is so very average. As a Canadian who generally chooses 4+ star all inclusive resorts, this is a 3. Think glorified Best Western breakfast. Very few items to choose from. Poor quality pastries and basic muffins. Cut up hot dogs - no bacon or sausage available. Heating trays are luke warm.
Same for lunch. Very basic and not much selection. We opted to pay for breakfast only and eat off the resort for all dinners. The lunches were way overpriced if you weren't on the all/in plan.

Staff was very friendly.

Lots of stairs - we knew that going in. But it does make for long trips back to the room if you need to get something.

I visited this hotel 20 years ago - my recollection was that it was much higher end back then.

If a 3 star basic needs hotel is what you're looking for, it will meet your needs.
I wont return. I will spend a bit more to have much better food.

10/10

Exceptional

07 Apr 2026

Stephen

All great as usual. Victor pool waiter at the pool great. Victor and Arturo life guards great. Sergio at the beach great and Margarito great.

8/10

Excellent

03 Apr 2026

Ray

Only saving grace from this trip was the women that now

10/10

Exceptional

31 Mar 2026

Addy

Las instalaciones del hotel son magníficas, grandes vistas, habitación muy amplia con excelentes acabados y decoración. Quizá falta un poco de sazón en algunos platillos. Todo el personal fue muy amable. Disfrutamos la estancia.

Family

4/10

Poor

29 Mar 2026

Cindy L

This is supposed to be a top rated resort in Ixtapa. We paid for the All-Inclusive and it was a disappointing. The resort only has 4 restaurants where you can have dinner and 3 of those are considered “specialty”. We were only allowed to dine once at each of the restaurants during our 7 day stay. The quality of the food overall was not good. And you couldn’t eat poolside, like what? Also, my bed was hard as a rock. They did put a topper on the mattress after I complained. The walk to the pool was long and the pools themselves were not very inviting. They were all 5ft deep, with no place to lounge. Overall, I would not stay here again.

10/10

Exceptional

26 Mar 2026

Juan

Loved the property

Partner

2/10

Poor

26 Mar 2026

Randall Francis

The junior suit we stayed in was a large up charge while the doors would not fully lock, the decking was peeling up so bad it would cut your foot if you weren’t careful. The main stairs from the pool to the beach were completely unlit and slippery. The pool was full of leaves and the food at the breakfast was frequently not really edible. We have stayed here many times but this will be our last.

Partner

10/10

Exceptional

25 Mar 2026

Walter

Wonderful experience. Club floor is excellent

Family

8/10

Excellent

24 Mar 2026

Carol

We love this hotel, we’ve come back every year for 15 years. Every room has an ocean view and the sunsets are fabulous. The only problem is it is not very handicap accessible. They need more handrails on the steps.

Family

10/10

Exceptional

23 Mar 2026

Dominique

Friendly attentive staff but not intrusive. Clean quiet beach. Great if you like dropping your bags in one place and not going anywhere. If you like crowds and lots of things to do this is not for you.

Friends

8/10

Excellent

23 Mar 2026

Michael

Put “ on hold” at che k in - i was the only one in line , there were 4 receptionist with more important things to do
Overall, property is getting a bit tired

Partner

10/10

Exceptional

22 Mar 2026

Shane

Food was good, staff friendly and helpful.
Had an accident while there (no fault of resort) and they were extremely helpful, accommodating, and empathetic. They went above and beyond to make sure we got to and from hospital, and to the airport to go home for surgery.
Would definitely recommend!

Partner

10/10

Exceptional

21 Mar 2026

John Michael

It is an old hotel. I dont think they have upgraded it that much
They need to make it look.newer.

8/10

Excellent

21 Mar 2026

Kanchan

Location

Friends_and_family Friends

6/10

Pleasant

20 Mar 2026

Luis Eduardo

You need to call the concierge before you arrive to be able to book dinner for that day. Under the “all inclusive” plan, you still need to reserve with more than 24 hours in advance because the

10/10

Exceptional

18 Mar 2026

Louise

The resort was nice. Rooms were clean and pools provided lots of chairs.

10/10

Exceptional

15 Mar 2026

Robert

Older place with lots of charisma and Mexican charm. Good 3 star food options.No entertainment. Rooms are quiet below 17th floor but 18 and above affected by noise from lobby area. Easy walk to Ixtapa town site.

Friends

6/10

Pleasant

14 Mar 2026

martin

Beautiful location and room with amazing view. We were charged for water beyond the one bottle that was allocated in our all inclusive package. Also lunch at the beach was not included beyond hot dogs and crevices.

Partner

10/10

Exceptional

14 Mar 2026

Jacklyn

Beautiful view of the ocean from our balcony and the room itself was gorgeous. Very polite and helpful staff and very clean

10/10

Exceptional

13 Mar 2026

Eva Mae

The ocean is visible from each room along with the beautiful sunsets. The staff was very friendly and always helpful.

Family

4/10

Poor

12 Mar 2026

Stephen

The facilities of the hotel are poorly located with elevators serving all floors on the one side only and amenities on the opposite sides.
Restaurants served good food with exception of bread which were stale and dry at every sitting. The local wine prices are expensive more than $80 for a bottle of local Merlot.
English is a struggle throughout the facility.
Room conditions are not maintained to the expectation of the name. Our room air conditioner functioned poorly the entire stay.
The lobby bar had poor music choice, boring and repetitive. A single entertainer paid to perform in the evenings would have much better results.
We will not be returning. Distances to shopping and entertainment is non existent and taxis are the only means of transport. A hotel shuttle bus would be an much better option.

Partner

8/10

Excellent

12 Mar 2026

Maria Eugenia Saavedra

El hotel es una maravilla. Lástima que tiene varios detalles de mantenimiento sin atender. El personal de recepción, fatal. El staff en general es muy amable, excepto las personas que están en recepción para el check in dejan mucho que desear.

Friends

8/10

Excellent

12 Mar 2026

Rajdeep

The property is incredible — I have never seen a place like it before. All the rooms face the ocean and have a terrace where you can relax and enjoy the view. The beach is absolutely beautiful.

The only downside was the food, which was unfortunately of VERY low quality. My partner and I chose the all-inclusive option, but we regretted it because the food was really disappointing.

Aside from this aspect, which unfortunately did affect our overall experience, the property and the beach are fantastic.

A special compliment to all the staff working tirelessly on the beach — they were truly wonderful.

Partner

8/10

Excellent

10 Mar 2026

Maureen

The beach is amazing. We woukd if loved to see some nightly entertainment. Not much to do after the sun goes down. The music is the lobby was like elevator music.

8/10

Excellent

09 Mar 2026

Erin N

This is an older hotel with very little entertainment so be prepared to create your own. The views are incredible and so is the staff. The private beach was awesome but if you aren't comfortable with large waves, stay out of the water. The food was really good but the selection was limited.

Friends

8/10

Excellent

07 Mar 2026

TANIA

Air conditioning was not properly working.

8/10

Excellent

07 Mar 2026

Sarah

Ocean views from every room, the lobby, pools and buffets. Food was good to very good, and they have menus you can order from in the buffets that are great! Lots of walking and stairs, so not good for people with mobility issues, but very manageable, especially if you use the elevators to minimize the amount of stairs. Waves are rough, but the beach is good. The spa was so relaxing, there's a turtle release on site.

Friends

8/10

Excellent

06 Mar 2026

Cid

Room was more than adequate with a Oceanview plus a hammock. Pretty cool! I got to see the sunset everyday. Beach was clean and the bed was comfortable. I'd go back there.

Self

10/10

Exceptional

05 Mar 2026

Paola

Increíble el hotel, el cuarto, la playa.

Family

8/10

Excellent

04 Mar 2026

David E

yes

Partner

8/10

Excellent

04 Mar 2026

Lisa

The rooms and the property overall is amazing. The staff overall are friendly with the exception of some of the front desk staff.

The biggest negative is the food included in the all inclusive plan. Not the best. But it's made up for by the cocktails at the beach or the bar watching the sunset.

Partner

8/10

Excellent

03 Mar 2026

Eduardo

Good, but the pools need some recondition

10/10

Exceptional

28 Feb 2026

William

The Las Brisas staff was tremendously helpful and wonderful. Each in his/her own way worked hard to make our stay exceptional. Then, there was our time at the beach...it was a great place to rest.

Partner

6/10

Pleasant

26 Feb 2026

Kenneth

The room was good but if you have any motility problems don't go here as there are huge stairways to the beach and the restaurants.

Partner

10/10

Exceptional

22 Feb 2026

Kevin

Hotel and staff exceeded our expectations. Can't wait to go back.

One odd thing is that we bought the All Inclusive option, but they still gave us full checks/bills at every meal and closing out any bar service, showing the full amount \"owing\", which was disconcerting at first. This should have been explained to us upon checkin, and would have avoided confusion and frustration.

Was fine in the end. We were not being charged.

Despite being prime time (Feb 2026), it was not busy. Never had to \"save seats\" anywhere.

Great service from all staff.

Partner

6/10

Pleasant

22 Feb 2026

chad

Rustic , it does have architectural significance and the building is cool. But lots of stairs and the air is not great. The food is ok. Bang for the buck I will bang somewhere else next time. The beach is nice and private but not enough waitrssses

Partner

10/10

Exceptional

20 Feb 2026

Robert

Excellent stay in a beautiful property.

Leisure Partner

10/10

Exceptional

19 Feb 2026

William

Yes

Partner

6/10

Pleasant

19 Feb 2026

Cris

The facility is a bit dated, and for the price we expected better. Staff was friendly, room was loud at night due to a wedding - would have been nice to have a room further away from the event.

Partner

10/10

Exceptional

18 Feb 2026

Nicole Michelle

The rooms were very clean! Amenities absolutely gorgeous. The staff provided exceptional service! Everything was top notch!!!!!!

Friends

10/10

Exceptional

17 Feb 2026

Andrew Jacob

Spacious Comfy Bedroom. Each bedroom has a breathtaking view of the ocean and a hammock. Has it's own little beach and gorgeous pools. Ate at the Brisas II and it was soo cute with a breathtaking view and good food. Service was amazing everywhere and everyone was so kind. Loved the continental breakfast and happy hour. The Lobby Bar was also gorg. 10/10 experience.

10/10

Exceptional

16 Feb 2026

Liliana

Every room has an ocean view.
Spacious room with seating area and balcony.
Very courteous staff - everywhere - reception, restaurants, pools, service, etc.
Enjoyed different pools, private beach, different restaurants onsite. Close to Zihua and Ixtapa II if you want to explore the area outside the resort. Stayed 10 days and will be back. Great for families and couples alike.

10/10

Exceptional

15 Feb 2026

Giovanni

Walking in to this hotel felt like something out of a movie. It felt luxurious and exclusive. The room was the right size and had a beautiful view. We included our breakfast in our stay and it was superb. It was buffet style with great options of food. The pool was a bit of a walk to get to but no complaints cus you enjoy a great view and are surrounded by so many trees. It felt like walking through the jungle to a hidden waterfall.

10/10

Exceptional

15 Feb 2026

Tara

Architecturally stunning. Rooms were extremely private. Staff friendly and attentive. Clean and well maintained resort. Great amenities and lots to explore in the area. Note - this resort could be challenging for someone with physical limitations - lots of stairs and walking required.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Ashraf

View is amazing, rooms are ok there are so many stairs and the waves are so strong preventing spending ting swimming
but food was bad and very limited. It seems that most of the people do not select the “all inclusive “ option resulting in fewer people eating there plus this awkward hybrid system of some people paying and some people on the all inclusive plan. Plus drinks were limited and having to pay for many choices. You cannot even get a coffee or snack outside the restaurant hours
Overall was not a warm or pleasant other than the building and the views

Leisure Family

10/10

Exceptional

14 Feb 2026

Robert

Spectacular view of the ocean, rooms cleaned each day, great room service, great food and happy hour. Very affordable!

10/10

Exceptional

12 Feb 2026

tami

We enjoyed the balcony. We loved sitting by the ocean. The Food was Amazing the whole week until our last night. Antonio at the Italian restaurant was Great! Our last night we are at Las Brisas II & we both got very ill with both vomitting & dysyntery. We think it was the Tomato Basil soup Last night! Do not feed it to Any One Else!!!

Leisure Partner

10/10

Exceptional

12 Feb 2026

Wendy

Staff is ALWAYS courteous and helpful ful.

Leisure Friends

10/10

Exceptional

11 Feb 2026

rick

Great

Leisure Friends

10/10

Exceptional

10 Feb 2026

Duane

What stood out the most for us was the staff, especially the ladies at the reception desk. Our luggage was delayed and from that moment on we felt they were looking out for us. The food was good ( there needs to be a way to keep the birds away from the food at the lunch buffet ) The staff at the two specialty restaurants were excellent as well. It was sad how some guests abused the Brisas club amenities though.

Leisure Partner

4/10

Poor

09 Feb 2026

Israel

The front desk was rude

Leisure Family

8/10

Excellent

09 Feb 2026

Heidi

Very clean resort. Food was just ok. If you are not on inclusive, food and drinks were pretty expensive ($10 small cocktail). Rooms were clean with beautiful views of the ocean and outstanding views of nightly sunsets. A/C in the room was only sub par, would have been nice to have better circulation.
All and all a nice stay off the beaten path. Make sure you bring pesos, US dollars are in e excepted, but pesos are desired by locals.
This is not the best place to come if you don’t speak Spanish, but we made it through our vacation fine.

Leisure Family

10/10

Exceptional

07 Feb 2026

Mitchell

Beautiful, quiet location. Although the friendliness of the staff set this place apart! Great restaurants on site as well. Will be back.

Business_and_leisure Friends

8/10

Excellent

07 Feb 2026

Ross

The staff were very nice and helpful.

Leisure Partner

8/10

Excellent

07 Feb 2026

Brenda T

Room was cleaned thoroughly each day. Staff at reception desk and men at taxi/shuttle service were very friendly and extremely helpful.
Staff at the Italian restaurant were very good. Staff at buffet could have been a little more helpful.
This is a beautiful place to stay but if you are physically handicapped it is not the place for you. To get to the morning/evening buffet you have to walk down 33 steps, the specialty restaurants are another 32 steps and the pool/lunch dining requires taking the shuttle or walking about a quarter mile walkway along the beach.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Alex

Excellent service and extremely helpful and friendly staff.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Janice

Staff amazing. Room spotless. Food fantastic. All areas well kept. Lots walking and stairs but we loved that! Beach private and ver quiet.

Leisure Family

10/10

Exceptional

06 Feb 2026

Robert

One if the best hotels in the area.

Leisure Family

10/10

Exceptional

05 Feb 2026

SARA

Love the Mexican colors designs service!

Leisure Self

4/10

Poor

04 Feb 2026

Lisa

Con: Waited 1 hour in line to check in … waited 2 additional hours to find a room that didn’t need repairs or smell like mildew….. The hotel/room had little to no air and needs updating…Bed was hard…Tv was outdated and couldn’t cast so I had to watch tv in Spanish because no one could fix it … The door to room 1822 barely closed…They didn’t go above and beyond topzpz.Food was just ok which is why ate elsewhere…I wouldn’t stay here again.

Pro: Staff was nice

6/10

Pleasant

02 Feb 2026

Lee

Hotel needs serious updating. 50 years old, bones are good but needs reinvestment.

Leisure Family

10/10

Exceptional

30 Jan 2026

Robert

Great hotel overall. Beautiful sunsets from every room.
Excellent staff and service. Clean and secure.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Monica

We had a nice relaxing stay. I enjoyed the quiet and the chill this resort had to offer. Stall were friendly and helpful. Pickelball court was all ours. Food was good, probably the best food I have had in any other all inclusive I have attended.
Please be aware that there are a lot of stair. The walk into town is 15 minutes. Very doable!!

8/10

Excellent

29 Jan 2026

Heather

Clean room and good continental breakfast

Partner

10/10

Exceptional

26 Jan 2026

Steven

Everything was great as it has been the last 23 years!!

10/10

Exceptional

26 Jan 2026

Joel

Everyone was wonderful! Susana at the front desk was outstanding !!

10/10

Exceptional

26 Jan 2026

Jazzmin

The view is beautiful. The rooms are clean. The room service was fast. The service at the beach is excellent!

Leisure Family_with_children

8/10

Excellent

25 Jan 2026

Shari

All the staff were friendly and hard working. We enjoyed the food and the beach was awesome

Leisure

6/10

Pleasant

25 Jan 2026

Cheryl

Death and no help from Expedia nor Las Brisas.
The ugly: It appears neither Expedia nor Las Brisas have a written policy for when a death occurs mid-trip. The policy seems to be lie or don’t respond. I’m sure deaths have happened before, so this is not new. A written clear policy that is available to travelers using the hotel or Expedia should be created.
The Bad: there are a LOT of stairs. Believe them in the hotel write up. There was literally no way to get to a restaurant nor the beach without stairs.
The lobby bar opened at 4:00 p.m. so if a person can’t do stairs to get to a bar, you go thirsty until 4:00. There is no entertainment, not even a piano player.
No gluten free options at the beach bar.
Margaretas are different here. Don’t expect a traditional lovely PV margareta.
The good: room was great, balcony even better, full sliding doors open to the deck which has a hammock. The bed was very comfortable. Lots of pressure and hot water in the shower.
The buffets were very basic but the food I could have (GF) was tasty.
The grounds were lovely and very lush.
Enjoyed the adult pool.
Overall a good hotel, we just had a bad experience and received no support. Both Expedia and Las Brisas should have written refund policies for a death during a trip.

Leisure Partner

8/10

Excellent

24 Jan 2026

TUYET

We've stayed in a junior suite on the 22nd floor, very comfortable, spacious and relaxing. This is the 7th time we had stayed at this resort, we like the staff, the gorgeous view, r

8/10

Excellent

23 Jan 2026

Jane

The room was quite nice and clean. Beautiful view of the water. They have elevators.
The front desk staff needs to have some training on how to recognize when someone comes to the desk and not to make a reservation on the phone when people are waiting to check in.
We did have interaction with the front desk manager who was very helpful and pleasant. The concierge was not helpful at all.

Leisure Friends

8/10

Excellent

22 Jan 2026

Don Vern

The room was great along with the staff

Leisure Partner

8/10

Excellent

22 Jan 2026

Janette

Muy amables todos y muy limpio todo, excelente bebidas y aperitivos, acceso rápido a la playa y sus albercas muy limpias

Leisure Partner

8/10

Excellent

18 Jan 2026

Natalia Aceves

Pueden mejorar la calidad de sus alimentos

Leisure Family

10/10

Exceptional

18 Jan 2026

Marilyn

The entire staff was amazingly kind and helpful.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Mario

Great experience. Rooms were clean staff was great everywhere. Only thing i can complain about is the check in proceess took almost 1 hour.

Leisure Family

8/10

Excellent

14 Jan 2026

Teagan Alyssa

Spacious room liked the large shower with plenty of water pressure. We liked the multi use shampoo, conditioner and body wash. Would have liked bottle of lotion. The patio/balcony was wonderful however the patio door needs to be updated we couldn’t close it completely

8/10

Excellent

14 Jan 2026

Karen

The property is a little tired. The pool is in need of repair. Room was cleaned well but beds are a little soft. Staff were very accommodating and pleasant. The bar area is lovely and provides a fantastic view for evening sunset. Breakfast was basic, the “sausage” was basically cut up hot dogs, never any bacon. The resort itself is quiet with minimal entertainment on Friday nights only. We enjoyed the speciality restaurants.

Leisure Friends

2/10

Poor

13 Jan 2026

Shawn Aaron

Great views. Friendly staff. Very dangerous paths and steps. Extremely dangerous ocean waves.Small pools - adults one shaded. Extremely watered down drinks. You have to sign for every single meal drink or snack.A/c didnt work. Balcony didnt lock. 1 water and nothing in minifridge despite paying thousands extra for all inclusive.

Leisure Family

10/10

Exceptional

12 Jan 2026

Robert

Excellent! Clean rooms with beautiful sunset views.
Great private beach with new chairs and palapas available. Good variety of food at various restaurants.

Leisure

6/10

Pleasant

10 Jan 2026

Susan

The beach is stunning! The rest of the resort was very dated although I will say they kept the rooms clean. Lots of stairs which was ok if you are young. Not easily walkable go shopping. The Italian restaurant was exceptional. I booked this thinking it was 4 star and I would say it is 3 at most

Leisure

8/10

Excellent

09 Jan 2026

Rochelle

Older property but had a good one night stay. Loved the coffee shop ( called miscellaneous), great food, service and coffee. Loved sitting in the lobby bar when it was closed , such a nice breeze and very peaceful while we waited to go to the airport. Dinner was not great, ate at Bella vista, fish tacos were really basic and bland. Service was good though. Beach was really nice. Pool area was ok. Lots of kids and families. Adult only pool had loud, annoying people in it. Hallways are kinda sketchy but the room itself was nice with fantastic view and great AC. Bed was comfy but pillows were too puffy. Shower was great but no fan in bathroom was kinda weird. Valet guys were great and got us taxi’s super fast.

Leisure Partner

10/10

Exceptional

09 Jan 2026

patrick

Everything was awsome👍👍👍

Leisure Partner

8/10

Excellent

05 Jan 2026

Claire Ava Van Der

The property is great for the staff alone. They really go above and beyond to satisfy their guests. Each room has a wonderful view of the private beach, and the local restaurants serve great food. I do recommend that they start to update the air conditioning systems as it can tend to be a bit warm in certain rooms that have an older system. Otherwise, it is great for couples and families looking to stay at the resort the entire time.

Leisure Family

6/10

Pleasant

04 Jan 2026

Joan Marie

The staff at Las Brisas Ixtapa are excellent and always accommodating. The location of the hotel is wonderful and the sunsets are beautiful. The property itself is aged and very run down. There needs to be a lot of upgrades done before we will return.

8/10

Excellent

03 Jan 2026

Andrew

Beds are not comfortable. Way too soft and worn out. Sheets are a bit rough. Air conditioning is ok but not enough to cool the room for a good sleep.
Service is fantastic. Love the beach. Food is good and the cocktails are wonderful too. Enjoy the more rustic vibe. Wish the sleep was better.

Partner

10/10

Exceptional

02 Jan 2026

Jessica Kohn

The food is mediocre, at best -for really good food you have to go to Zijhauteneo - but the rooms and huge balconies all looking out over the ocean are wonderful and the location is spectacular. The only downside is there are a lot of steps and uneven surfaces, so it can be challenging for people with bad knees or balance issues.

Leisure Family

10/10

Exceptional

31 Dec 2025

Carol

This hotel always exceeds expectations and the beach is worth the stay. Staff is great. Always concerned about the guests experience. The addition of some new dining experiences is a terrific addition.

10/10

Exceptional

31 Dec 2025

Mary Jo

Staff is very friendly and helpful. I felt very comfortable even though I did not speak Spanish..

6/10

Pleasant

30 Dec 2025

Stanislav

Stayed for 3 nights. No all inclusive. Its solid 3 star.
Beach club was a good asset. Ala carte restaurants qute ordinary if not poor. Beach was great.

10/10

Exceptional

28 Dec 2025

Rosaura

My experience overall was phenomental! The location was great, the hotel was impeccable, the staff superb; especially the cood staff on floor 20; Angel was very attentive and friendly.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

David

The room and view where beautiful. House keeping was on point and staff was attentive and polite.

Leisure Family

6/10

Pleasant

20 Dec 2025

Giselle

The hotel was pleasant as always. The all-inclusive plan was very disappointing. I was told by management that this hotel has a hybrid plan and that is why the all-inclusive plan is limited to buffets and selected items on a menu. The same goes for the refreshments and alcohol. Nothing stocked in the mini fridge and only 1 tall bottle of water per day per room. We paid for the Brisas Club floor, and the lounge was clean, the staff was super friendly but again the food was sparse, and the espresso/coffee machine was out of coffee beans and milk for the 8 days that we were guests. Very disappointing to have paid for the Brisas Club floor and the all-inclusive plans. We have been visiting this hotel since 2011 and it has certainly been losing its charm.

Leisure Partner