Name: Barceló Ixtapa
Address: Boulevard Ixtapa s/n, Ixtapa-Zihuatanejo, Ixtapa Zihuatanejo, 40880, MX

10/10

Exceptional

21 Jul 2026

April

Me gustó mucho que está todo serca los restaurantes las albercas, los trabajadores muy amables la comida muy rica

Family_with_children

8/10

Excellent

14 Jul 2026

Joel

The variety of seafood was not what I expected

Partner

8/10

Excellent

07 Jul 2026

Mayra Alejandra

Staff ensure you have a pleasant stay, their ethic, kindness and politeness are excellent. Pools beach are beautiful. Rooms are clean but can use a fix. No difference from a standard to premium room. Didn’t receive any type of special perks for being premium this time around have visited 4 times
Food is okay can be changed taste wasn’t for me. How about for authentic Mexican dishes nothing exotic

Family

2/10

Poor

04 Jul 2026

Amaris

All inclusive and premium not much different but expensive

Friends

8/10

Excellent

02 Jul 2026

Daniel Soberanis

I don’t like the pool bar hours, they close at 5:00pm every day , there is not music and also i don’t like the premium packaged , we pay extra$400 for two guest , and we drinked the same as the regular all inclusive

Friends

10/10

Exceptional

30 Jun 2026

Rocio Reyna

Everything in the hotel it was perfect and clean, we have a great time and enjoy everything. The food was always good and the service and pools fantastic!

Family

10/10

Exceptional

10 Jun 2026

jose melchor

Muy agradable

Family_with_children

10/10

Exceptional

05 Jun 2026

Edna Aracely

The staff here is incredibly friendly and helpful, they made us feel like family. And the food? Delicious! Every meal was a highlight. Plus, the ocean view from our clean, comfortable room was breathtaking. Can't wait to come back!

Family

10/10

Exceptional

04 Jun 2026

Eva

excellent resort. everyone was very nice and helpful.

Family_with_children

4/10

Poor

30 May 2026

Daniel

Hace falta aire acondicionado, mejorar las bebidas, y variedad en buffet, desayuno, comida y cena, tener posibilidad a poder ir a todos los restaurantes, igual mas actividades dentro del hotel

Family_with_children

8/10

Excellent

12 May 2026

Aleksandar

No remarks except internet was spotty sometimes

Family_with_children

6/10

Pleasant

29 Apr 2026

Evelyn

Staff very friendly.
Property

6/10

Pleasant

26 Apr 2026

CARLOTA JULIETA

overall ok

Family

8/10

Excellent

24 Apr 2026

Jacqueline

Free upgrade to ocean view was great. Not much communication in English. Missed a lobster lunch. And missed the À la Carte Mexican dinner.

8/10

Excellent

19 Apr 2026

Bernardo

All the staff was very friendly and helpful plenty of staff from Libby to the pool area

Partner

4/10

Poor

17 Apr 2026

Steve

Nice resort. Poor food. Eat elsewhere

10/10

Exceptional

04 Apr 2026

Pascual

Muy bien

10/10

Exceptional

30 Mar 2026

Vallerie

Beautiful hotel with excellent staff and beautiful beach! Maritza is an amazing hostess that went the extra mile to ensure we had great meal experience and so friendly!

10/10

Exceptional

28 Mar 2026

John

Very nice hotel on the beach. Pools were clean. Staff were friendly. Preferred and enjoyed the premium level and benefits. Food was ok but I’m a picky eater. Lots of choices.

Partner

10/10

Exceptional

27 Mar 2026

Jennifer G

We had such a great experience, The staff was incredibly kind, helpful, and honest, which made our stay even more enjoyable. The food was absolutely delicious—there were so many tasty options to choose from every day.

Family_with_children

8/10

Excellent

26 Mar 2026

Mario

Ask questions first

Family_with_children

10/10

Exceptional

24 Mar 2026

Shawna-Lyn

The staff were amazing, always went above and beyond when we saw them! Food choices were great and loved the live entertainment every night!

Family

10/10

Exceptional

19 Mar 2026

Brooke

Needs to make sure they check

6/10

Pleasant

19 Mar 2026

Juan

Bathroom too small, screen door in balcony in poor condition, and hard to open or close, but service and food was good.

Partner

10/10

Exceptional

17 Mar 2026

Todd

Pool was great

Partner

10/10

Exceptional

16 Mar 2026

Tara

We had a wonderful stay at the Barceló resort. The atmosphere was nice, quaint, and very quiet, which made it the perfect place to relax and unwind. The grounds were well maintained, the staff were friendly and attentive, and the overall experience felt peaceful and comfortable. A great choice if you’re looking for a relaxing getaway.

Friends

10/10

Exceptional

15 Mar 2026

María

Great

Partner

8/10

Excellent

15 Mar 2026

Theresa

I have been to a few all-inclusive resorts in Mexico.

Food:
The buffet food was similar to any other all-inclusive buffet. The food was warm and there was always something I enjoyed at every meal. The snack bar isn’t gourmet — burgers and fries are basic — but after a few margaritas it hits the spot.
Wings: avoid them. They were cold, dried out, and not worth the effort of ordering.

Rooms:
The rooms were clean and the beds were surprisingly comfortable. In our first room, the roof started leaking badly over the sink. The staff quickly upgraded us to a higher floor, although that room had a shower that wouldn’t drain properly. I have stayed in far worse places, and I wouldn’t avoid this resort because of the rooms. When we reported the issues, the staff responded urgently and moved us without hesitation.

Pool Area:
This is where the real problems were. Many guests leave books and resort towels on loungers to reserve them for their entire stay. As other reviews have mentioned, we discovered some loungers were still being “reserved” by guests who had left days before we even arrived. One elderly couple was reserving four loungers for the two of them — two in the sun and two in the shade.

The resort has a policy that everything must be removed from loungers at the end of each day, but it was not being enforced at all.

One night, a friend and I set an alarm in the middle of the night and executed what we jokingly called “Project Reset.” We removed all belongings (towels, book

Family_with_children

6/10

Pleasant

13 Mar 2026

spencer

People were saving chairs 24hrs a day. They would arrive at 930 and leave at 2. Staff did nothing about it when questioned. So with majority of the chairs taken around the pool and towels out all night it was obvious that cleaning of the pool area was not happening. Our room was 2 floors above the night club that went from 10pm till 2am every night. When asked to be moved to another room we were told 2000 pesos a night would be charged. After it closed the patrons would have a pool party till 3am. No security around to stop it. It was a very disapointing experience. We have stayed here before as well as many times at the barcelo in huatulco, and this was by far the worst experience.

Partner

10/10

Exceptional

13 Mar 2026

Jeff D

The suite we were in had great ocean views. The food was excellent in the main restaurants. The food at the pool bar was just okay.

Partner

10/10

Exceptional

12 Mar 2026

Sarah

The rooms were very clean, the staff was very helpful and spoke some English. Carlos at the concierge desk was amazing!! Very helpful with lining up taxi's for daily touring. and also with getting us ready for departing to the airport. Food was good, the special restaurants were very good. They really stepped it up this year with the desserts! Love that they have the ice cream machine. This is our 5th year staying there, amazing views, we will be back!!

Friends

10/10

Exceptional

12 Mar 2026

Gisela

Beautiful ocean view
Excellent fun activity leadership especially zumba
Very clean room

Partner

6/10

Pleasant

12 Mar 2026

German S

Ocean visible on room 502. However, unable to open windows because they were locked permanently.

Partner

8/10

Excellent

10 Mar 2026

Kira Monique

An overall good but older resort which had some quirks. Our bathroom had a constant sewer smell despite multiple cleaning/maintenance requests. Not a fancy room but mostly clean otherwise. The food was good with decent variety. The restaurants that you book al-la-carte were even better. Beautiful beach with small waves, easy for swimming.

Family_with_children

6/10

Pleasant

09 Mar 2026

Shelley

The Barcelo is a nice hotel with a good location. The beach is flat, long and very walkable which we enjoyed. It was very busy and there was a lot of trouble finding an empty chaise in the morning. People were leaving their towels on them overnight. The staff were overworked and we felt hurried over our meals. The pool bar was full of the same group of about twenty people who were there all day every day and got louder as the day went on. The young people who organized the activities were great, Zumba, pool aerobics beach volleyball, they did it all. We upgraded to an ocean view room which brought the price up to more than what we felt it was worth. I think if we had gone a different week when it was maybe not so crowded it would had been more enjoyable for us. Overall we had a good week at the Barcelo not a great week.

Partner

10/10

Exceptional

07 Mar 2026

Sheila

Beautiful view, friendly staff, clean rooms, activities for all ages. Walking distance to stores. Beautiful beaches. Parasailing from the beach is available as well. Food was great.

Partner

10/10

Exceptional

04 Mar 2026

Clay William

We enjoyed our visit Will come back in

10/10

Exceptional

04 Mar 2026

Cassandra

Room was clean. Staff was nice.Food was okay. Could’ve used more activities but overall great place to stay.

Leisure Partner

8/10

Excellent

01 Mar 2026

Kait

Resort was clean, food was decent, lunch & evening service staff were impeccable. À la carte is hard to book - so make your reso early in.
All the evening and day shows are in full Spanish - would be nice to have some English words so you know what is happening.
Samba bar in the evening, also is all Spanish songs & speaking. Hard to enjoy when you aren’t fluent.
Beautiful location! Would definitely travel to Ixtapa again, although would try another resort.

Friends

8/10

Excellent

28 Feb 2026

Robert D

Staff, hotel, and food was great. Only downfall not adequate shade on the beach had to lug a beach umbrella from home.

Partner

10/10

Exceptional

26 Feb 2026

Christiane

Clean rooms, very nice staff, beautiful setting

6/10

Pleasant

26 Feb 2026

Amy Marie

Better food

Friends

4/10

Poor

25 Feb 2026

Marilyn

Toilet squealed for 4 days all night non stop reported but not fixed til day5.

Family_with_children

8/10

Excellent

23 Feb 2026

Cynthia

The room was ok. We were suppose to have a king bed and we had two doubles and one of the doubles was broken. The staff was great! Beautiful ocean and beach-pool was great. Fiesta-disney really yuck! Had a wonderful time.

Partner

10/10

Exceptional

22 Feb 2026

Nicole

Staff was amazing! Resort was spotless. Will be coming back.

10/10

Exceptional

22 Feb 2026

Isidoro

This place was amazing. the whole hotel clean almost spotless...always someone cleaning or sweeping...The staff excellent, anything I asked for they tried or met my every expectation. The food plentiful and tasteful. The beach was just steps away from the pool. This place has no control over the weather however was there for 24 days never a drop of rain and very few or almost never any clouds. Never felt unsafe..always secured...Thank you for the staff. Edwardo best waiter and Paulina Adame the Concierge was amazing knowledgeable and so very helpful.

Partner

8/10

Excellent

19 Feb 2026

Brandon

Staff was very friendly. Check out was very convenient- clear the room and you can use the facilities for a few hours until going to the airport.

8/10

Excellent

19 Feb 2026

Susan Lynn

Always enjoy the Barcelo resorts. Very clean, friendly staff, good food. Lovely pools.
Friday night fiesta was wonderful! Felt the pride of Mexico!
Don't order a Mojito though, they use ground mint in simple syrup, feel like you are chewing a cow's cudd.

Partner

8/10

Excellent

19 Feb 2026

Patricia

Overall the stay was great, staff was wonderful, food was overall pretty good, we liked the location it was nice to walk across the street which we did to watch some of the Olympics at the sports bars/restaurants. Our favorite was Shorty's they cater to the Canucks and their love of hockey.
The pool chairs were super uncomfortable, they to be replaced with ones that you can also sit straight up in. I spent most of the holiday in a plastic chair form the patio area as did alot of the guests.

10/10

Exceptional

18 Feb 2026

Gordon Paul

The beautiful landscape, lots of pools, fun entertainment..
Our room attendant never made us towel art, while the 3 other couples had some really cute ones.also it took a couple days for her to mop up the coffee spot, and the outside patio table never did get washed off.
We discovered the pool with the waterfall over it, and pinky swore with Edward we would be back. He was the most friendly.
The main swim up bar was too busy for the guys working to serve to smile even.
I loved the view from our room ( 612 ) there were whale out there even!

Family

8/10

Excellent

16 Feb 2026

Brenda

The room was good. Other then we booked a king superior ocean view but when we arrived they only had regular 2 double bed rooms available. Food was good. Staff was nice. Was clean. Had a good time.

Leisure

8/10

Excellent

16 Feb 2026

Dirk C

The staff were consistently courteous, friendly, and genuinely helpful throughout our visit. When we first checked in, there were a few items in the room that weren’t working (safe, TV, and telephone), but to their credit, everything was addressed immediately.

One morning I noticed a small leak coming from the bathroom ceiling. Maintenance arrived within 15 minutes of my call and quickly fixed the issue (a clogged air conditioning tube). Very responsive service — that kind of attentiveness makes a difference.

The one ongoing frustration — and this seems common at many resorts — was securing poolside lounge chairs. I had to get up around 6:00 AM every day to try and find chairs, and even then, many were already “claimed.” Despite signage stating that chairs cannot be reserved, people were placing towels out as early as 10:00 PM the night before. Many of those chairs then sat unused until late afternoon. That system simply isn’t fair to guests who actually want to use the pool during the day. Management really should enforce their own policy.

The selection of à la carte restaurants was somewhat limited, but overall the food and experience were good.

In summary: excellent staff and service, a few minor room issues handled promptly, and a lounge chair situation that needs better enforcement. Overall, we enjoyed our stay.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Luis

Yes

10/10

Exceptional

12 Feb 2026

Ana

Beautiful stay!

10/10

Exceptional

12 Feb 2026

Karina

Amazing amenities and staff. Would come again!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Ingrid Louise

All of the staff were helpful and pleasang to ralk to. The entire resort was very comforrable and the location is stunning!

6/10

Pleasant

07 Feb 2026

Juan-Carlos

the whole issue of only being able to eat at a specialty restaurant only once per every 3 days stay is just ridiculous

Leisure Self

8/10

Excellent

30 Jan 2026

Jhon

Clean rooms

Leisure Family

10/10

Exceptional

29 Jan 2026

Meadow

Amazing staff, english, community and vibes !! We

10/10

Exceptional

26 Jan 2026

Duncan

Rooms very nice hotel cleanliness was wonderful! Pools great and excellent service. Beach was one of the best we’ve been to

Leisure Friends

6/10

Pleasant

25 Jan 2026

Cynthia

Food was not great! No carving station meaning mostly stewed bits of meat

10/10

Exceptional

24 Jan 2026

Nora Lynn

Fun and attentive staff. Very clean rooms. Beach and pool were great!

Leisure Friends

10/10

Exceptional

20 Jan 2026

Sheila

Staff are awesome, rooms are clean, food was good. Anything you needed or asked for they followed through to the end.

Leisure Friends

8/10

Excellent

18 Jan 2026

Jeffrey Joseph

Room was great. Could have had better food variety. Waiters around pool were great.

8/10

Excellent

18 Jan 2026

Silvia

Buen lugar y playa

Leisure Family

10/10

Exceptional

18 Jan 2026

Nick

We had an issue in our room that was addressed very efficiently! They went above and beyond to rectify the problem.

10/10

Exceptional

15 Jan 2026

Laura

All was excellent! We loved it :)

Leisure Family

6/10

Pleasant

12 Jan 2026

Eduardo Calderon

Problemas con el drenaje del baños

Leisure Family

6/10

Pleasant

08 Jan 2026

Angelica

The room was clean, nice bar and bathroom amenities. Staff was super friendly and very helpful and attentive.

8/10

Excellent

08 Jan 2026

Brittany

Very clean, generally kind staff, but dated with mediocre food in the al la carte restaurants. Buffets were surprisingly good.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Cory

Fantastic

Leisure Partner

2/10

Poor

11 Dec 2025

Tanje

We moved rooms two times. First move due to no elevators in the first building. Second move due to brown liquid coming from pipes into the bathroom. All inclusive doesn’t include all restaurants, just two fine dining restaurants over an eight day stay. The fine dining wasn’t worth the extra cost of eating there again. Buffet dining was mediocre and nothing to get excited about, and wasn’t enjoyable for three meals a day. The oceans view were beautiful but doesn’t compensate the whole experience.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Claudia

Great experience!

Leisure Partner

10/10

Exceptional

03 Dec 2025

Claudia

I’m Very happy with the service and attention to the guest , also the BARCELO band is awesome!!! The entertainment show is excellent , I enjoyed coming every day at 9pm to enjoy the music show. Friday night was the best !!!

Leisure Family

10/10

Exceptional

01 Dec 2025

Patricia

Everything was excellent, from the cleanliness and facilities to the staff. 10/10

10/10

Exceptional

30 Nov 2025

Francisco T.

We had a great view of the ocean and saw beautiful sunsets everyday from our room. The staff is very attentive and friendly, food was great and the nightly entertainment was very enjoyable. The rooms are very clean and loved the minibar with water and soda refills daily. This is our second stay at a Barcelo hotel, the other being Huatulco and can't go wrong, we are planning our next Barcelo stay as we speak...thank you Barcelo.

Leisure Family

8/10

Excellent

20 Nov 2025

Cheyanne

We came down on our honeymoon. We found the staff were very amazing. Everyone was so kind and accommodating. I would’ve given a full five star review but a couple things stood out to us that we found to lower our rating.
1. No one told us anything about the resorts many attractions when we arrived. They just signed us in and we were left to our own devices. My wife and I had to hunt down maps and figure out where everything was
2. The concierge times are unknown and not posted anywhere. We asked the front desk several times where the concierge was and they kept pointing to an empty office. We eventually found out they showed up at 9am (maybe) and stayed for an uk own period of time.
3. This resort uses a beach which the public uses as well. We were not informed of this at all. It didn’t damper our experience whatsoever but we found that we didn’t trust our things left j attended at all.
4. The bars are all staged times of open and closed. We had to figure it out our own way as there was no map or pamphlet explaining which bars were open when. Or restaurants

The good things!
The food on the Friday Mexican party was unreal. Best Mexican food I’ve ever had.
The bartender at the smaller pool (had braces, can’t remember his name) was amazing and super friendly.
Mr. Joy at the front desk helping with the bags was a delight!
The Barceló team made up our bed with lots of roses in a heart shape for when we arrived. I found that to be an amazing and thoughtful gift!

Thank you!

Leisure Partner

6/10

Pleasant

17 Nov 2025

Diana

The room was clean but dated. On our first morning the rooms had no electricity. That same morning the main coffee machines were down for 2 hours. Many upset guests. Food was subpar at best. Staff was friendly and hotel was clean.

10/10

Exceptional

11 Nov 2025

Jose

Great hotel, staff super friendly

Leisure Family

8/10

Excellent

11 Nov 2025

Elizabeth

clean room, great amenities, great location.

Leisure Family

6/10

Pleasant

07 Nov 2025

anabell

Staff members are great always willing to help out. Hotel needs improvements like the pools, the restaurants not buffet are great but not the buffet restaurant. Also, the reserve of the sun beds are out of control, they need to add more beds or not tolerate people reserving them and not use them

Leisure Partner

8/10

Excellent

04 Nov 2025

Marlene

The staff were great, the room was nice and clean upon arrival also were given our room around 2pm which was perfect. Good for family vacations and the drinks were okay. Food was good too but they don’t really change it much, so about the same food everyday. The good thing is they have a few restaurants

Leisure Family_with_children

4/10

Poor

25 Oct 2025

Karina

Property needs air conditioner in public areas/dining areas. Bathroom had a leak in the roof. Shower only had a half glass, water would exit the shower area and leak into the room. You had to be extra careful to not splash water everywhere. Air conditioner in room didn’t work well, was still somewhat warm inside the room. Night time shows were entertaining but need better fans/AC. Very limited options for dining. Similar foods every day. Could only do 1 “ special” dining reservation for every 3 days you stay at the hotel.

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Leticia

All staff is super attentive and friendly I will be back…

Leisure Family

4/10

Poor

23 Sep 2025

Juan

No good service

8/10

Excellent

04 Sep 2025

Ariola Manjarrez

Un poco de atención al bańo la regadera no servía el cerradura de la puerta del baño está floja

6/10

Pleasant

25 Aug 2025

Yaziry

The staff was a little bit to angry all the time, i would recommend to get better staff.

Leisure Family_with_children

4/10

Poor

20 Aug 2025

Jose

Make sure when you book what is included
Because in my checking they say the age of my daughter was less than cero years and they charge me extra becasuse she is five
Plus they didn’t allowed me to reset dinner in the restaurants because of my short stay I’m not available to do so
Something they don’t specify on they site

10/10

Exceptional

18 Aug 2025

Victor

Everyone there was friendly, professional and courteous all of the time.

Leisure Family

6/10

Pleasant

11 Aug 2025

Karla

Barceló Ixtapa is a nice and beautiful hotel that can be very friendly for families.
I stayed with my family during a very busy month-week, which means a lot of noise, a lot of people and not much room to move around in common areas. Be mindful of that when you book, you want to definitely avoid high season.

Food was nice, although there weren’t many options and it became repetitive (to be fair most of the people stay there only a couple of days, so I guess the buffet doesn’t feel boring, we stayed for a week).

Staff is friendly and helpful, and they always try to help. The rooms are okay, they need some

8/10

Excellent

08 Aug 2025

Maria

Rooms were to small, specially the bathroom.
Food was pretty much the same every day

Leisure Family

10/10

Exceptional

06 Aug 2025

Cruz

Had a great time

6/10

Pleasant

04 Aug 2025

Juan-Carlos YEPEZ

.

10/10

Exceptional

31 Jul 2025

Leopoldo

Mecican food so good,
Live Band music every nihgt
If you like mexican food
Stay and live mexican music stay at Barcelo.

6/10

Pleasant

31 Jul 2025

Rosa

Nice customer service. However, the hotel is old

The installation needs a lot of maintenance!
Nice and friendly customer service! The employees are very nice and friendly people they do everything they can to make you happy!
Dinner is almost the same every night with poor options for kids however the captain of the dinning room made me order from the kitchen so my kid could eat she was very helpful!

Friends_and_family Family

4/10

Poor

30 Jul 2025

CARMEN

Rooms very dated and dirty. Food at buffet was basic never will I go back. Staff is disrespectful

Leisure Friends

10/10

Exceptional

28 Jul 2025

Maurilio

Muy amable todo el personal

Leisure Family

8/10

Excellent

23 Jul 2025

Lourdes

The hotel is very nice and safe. All the people that work there were very nice, polite, respectful and helpful. They take great care of the guests.
The swimming pools are wonderful and very pleasant.
I know it is hard, but I would like to see better maintenance of certain things that are getting old. I also would like to see a little better quality and flavor of the food, and I would’ve liked to have a cooler temperature at the main areas to eat.
Thank you so much for this wonderful vacation!

Leisure Family

8/10

Excellent

22 Jul 2025

Sergio Vicente Calvillo

Security was holding the bed pools for no reason

Leisure Family

6/10

Pleasant

21 Jul 2025

Destiny Aurelia

Beach & pool chairs were always taken even though they weren’t being used. Very difficult to find a place to sit. Was not informed when I booked that the all inclusive had different levels. I have stayed at another Barceló establishment in Cabo & that was not the case at that one. Not too many food options for children.

Leisure Family_with_children