Villas Mercedes

10/10

Exceptional

05 Jan 2023

Carolyn

Hotel Extrordinaire!

The housekeeping couldn’t be better and the whole staff is there to attend to any issues or questions you have for them.

Partner

10/10

Exceptional

08 Dec 2022

Joe

Very pleasant

Leisure Family

8/10

Excellent

06 Dec 2022

Luglio

Great rooms, right price.

Business_and_leisure Self

10/10

Exceptional

01 Dec 2022

Ray

Everything was great! The only thing that was a problem was the noise outside the property. Not much villa mercedes can do with the the noisy streets outside, but if ur looking for quietute, not the place currently

Leisure Friends

10/10

Exceptional

30 Nov 2022

Valerie

Excellant

Leisure Friends

10/10

Exceptional

13 Sep 2022

Cipriano

BUEN LUGAR

BUEN LUGAR ME GUSTO ESTAS VILLAS REGREARIA AHI SI

Partner

10/10

Exceptional

07 May 2022

Cheryl

Small, cozy and a great location, centeral to everything. Staff was freindly and helpful.

Leisure Self

10/10

Exceptional

12 Apr 2022

Beverley

Will return.

Very basic but very clean. Good location, common area encouraged friendships to be formed. Friendly staff.

Partner

10/10

Exceptional

10 Feb 2022

Tristan

Have stayed there twice before, really like the place, staff

Leisure Self

8/10

Excellent

09 Feb 2022

Moira

Really enjoyed the hotel, other than the pool was really cold!

Partner

10/10

Exceptional

06 Jan 2022

Suzanne

Staff are wonderful. Location is easy to get anywhere by walking, or a quick taxi or bus ride. Small boutique hotel, with a lovely pool area. We appreciated having the ability to cook our own meals, when we wanted to.

Leisure Partner

10/10

Exceptional

22 Dec 2021

Suzanne

Boutique hotel with only a few rooms, and its own pool. Staff are delightful, friendly and very helpful.
Great location, with easy walks or short taxi rides to whatever you need.

Leisure Partner

10/10

Exceptional

14 Dec 2021

Suzanne

Small, boutique-style hotel.

Leisure Partner

10/10

Exceptional

11 Dec 2021

Leslee

Close to everything!

Leisure Family

10/10

Exceptional

24 Nov 2021

Joyce

Friendly staff, very clean, excellent location

Leisure Partner

10/10

Exceptional

19 Jul 2021

Verified traveler

The staff are all amazing. The hotel was beautiful, spotless clean. I will never stay anywhere else!

2/10

Poor

23 May 2021

Verified traveler

Staff here excellent

Staff excellent at Villas Mercedes.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2021

john

nice clean. Good price

Nice little hotel. Clean.bright. tv and a.c.worked well. Staff is good. Near madera beach

Partner

10/10

Exceptional

16 Jan 2021

Dawn

Great location. I had a suite with a kitchenette which is what I needed. Price was reasonable.

Leisure Self

10/10

Exceptional

02 Dec 2020

Traci

Great Place!

Awesome place, very clean, nice staff, close to tons of great restaurants, Madera Beach and Centro. Third time staying at Villa Mercedes. Love it.

Friends_and_family Friends

8/10

Excellent

11 Oct 2020

Joey

I have always come to Villas Mercedes for over 3 years now. It has been my 5th time in this hotel. The price is right and it’s strategically located near beaches and central. It’s not a 5 star hotel but for the location, cleanliness and good staff management it’s worth more the price. Unfortunately after my 3 years of loyalty they have raised there prices enough to move me to another hotel much closer to the beach. From USA $21 to $32 in a few years it tempted me to move to Hotel Sotelo and Villas La Medera for a few dollars more. The catch for less than $8 more I at least gained a view of the surf and the city. Never the less I still recommend Villas Mercedes. But for a few $ more why not splurge a little if it’s within your striking distance.

Leisure Self

10/10

Exceptional

06 Apr 2020

Verified traveler

This is a small, intimate hotel with great facilities for what we needed. Staff are awesome and very helpful and friendly.

Leisure Partner

8/10

Excellent

31 Mar 2020

TIM

GOOD LOCATION TO CENTRO AND TAXIS. KITCHEN IN ROOM-GREAT HELP. THE RECEIVING MALE RECEPTIONIST WAS ALMOST RUDE----QUESTIONED IF I HAD A RESERVATION...FINALLY FOUND IT.....BUT THE HOTEL WAS A VERY USEFUL STAY AND HELPED ME. SHORT WALK TO BAY. QUITE GOOD VALUE...BALCONY OVERLOOKING POOL.

Leisure Self

10/10

Exceptional

27 Mar 2020

Verified traveler

Staff are attentive to all our needs, and the property is so nice an intimate.

Leisure Partner

10/10

Exceptional

15 Mar 2020

Julie

Great!

Partner

10/10

Exceptional

05 Feb 2020

Paul

Nice Local Hotel

Nice local hotel! Have stayed here before

Self

4/10

Poor

03 Jan 2020

Verified traveler

I’m not sure if it’s Expedia or Mexico but they can never find my reservation. It was booked under my middle name, so check in was a long process

Leisure

8/10

Excellent

21 Dec 2019

Elliot

Clean place

Self

10/10

Exceptional

26 Nov 2019

Marvin

It convenient next to City center and taxi if you wanted it needed one

Friends_and_family Family

4/10

Poor

06 Nov 2019

Verified traveler

Nothing unique in this place. Looks rundown basic room (no fridge), food isn't that good and too expensive. I will not stay in this place again the all exclusive is not with it. This is the worse all exclusive hotel I have ever stayed.

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

Great location, friendly staff, comfortable bed and pillows. Sweet patio area with a small pool.

Leisure Family

8/10

Excellent

24 Oct 2019

Tore

Excelente good location in downtown clean staff excellent etc etc

Leisure Self

8/10

Excellent

09 Aug 2019

Dude

The pool was always clean and refreshing. Too many keys and you are only given one set per room. The key is required to activate the power and ac in the room. If one of you leaves and takes the keys to get back in through the locked front door and room, the other person will be sitting in the dark with no ac in the room.

Leisure Family

10/10

Exceptional

24 Jul 2019

Verified traveler

It’s perfect if You only need a room to stay. If youre exploring the city why get expensive luxury hotel. This hotel has all u need at a great price

Business Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

This property is perfectly located! We could easily walk to the beach or to the Centro. Small restaurants and shops were nearby. The pool was awesome! They kept the patio clean and neat at all times and since there are very few rooms, the pool was never crowded. We enjoyed lazy mornings by the pool drinking coffee, then walked to breakfast, then took an easy walk to the beach or the mercado each afternoon.

Friends_and_family Family

10/10

Exceptional

02 Jun 2019

Verified traveler

This is my 3rd time in 2 years in this hotels, and as usual I was happy with my stay in Villas Mercedes. The hotel is clean, comfortable, safe, and near walking distance to downtown and Madera Beach is only around the corner from your front door. Playa Ropa Beach is approximately a 20 minute walk, and Los Gatas Beach is about the same after a brief boat taxi from downtown. I like to walk so this is perfect for me, and to me the hotel is in near proximity to almost everything. What’s also great about this hotel is the price.

Leisure Self

10/10

Exceptional

22 May 2019

Verified traveler

Close to town and spacious rooms. Staff was very friendly. Nice proposal for the value.

Leisure Self

10/10

Exceptional

17 Apr 2019

Patti

Great Stay

We really enjoyed our stay at Villa Mercedes. The hotel was located in a great area and was very safe. The staff was very accommodating and friendly. I would highly recommend staying at Villa Mercedes.

Partner

8/10

Excellent

14 Apr 2019

Verified traveler

Great location close to beach and town. Staff was great.

Leisure Partner

10/10

Exceptional

11 Apr 2019

Jeff

Always good experience

Partner

10/10

Exceptional

30 Mar 2019

Verified traveler

Location and super accomodating staff
Noisy neighbourhood

Friends_and_family Family

10/10

Exceptional

23 Mar 2019

Tomas

From check in to check out, everyone was so kind and helpful

Leisure Partner

10/10

Exceptional

21 Mar 2019

Verified traveler

From the moment we arrived, the staff was so attentive. They took care of our luggage, showed us their facility and made sure we were totally comfortable. The pool was always very clean and the area around it was always attended to.
They have a kitchen at the pool as well. It has everything you need if it's not what you need in your kitchenette. The rooms were attended to everyday and ready for us when we returned in the afternoon.

8/10

Excellent

17 Mar 2019

Verified traveler

Great location. Room 1 was a little bit small but overall a great little place to stay

Leisure Partner

8/10

Excellent

28 Feb 2019

Verified traveler

I liked the outdoor kitchen and grill, that it only has a few rooms, location in town and the beach.

Unfortunately the wi-fi is very weak.

Leisure Self

10/10

Exceptional

27 Jan 2019

Verified traveler

Quiet and good location, friendly staff , good wifi , would definitely stay there again

Leisure

10/10

Exceptional

14 Jan 2019

Richard

Nice place to stay

Great location with friendly and helpful staff. I would go back again. Restaurants and Taxi stand close by. Quiet neighborhood.

Partner

10/10

Exceptional

09 Jan 2019

Ken

Convenient stay

Fast and easy check in upon arrival as everything was ready for us, including a comfortable and clean room! Located in La Madera close to downtown Zihuatanejo and local amenities. Really enjoyed staying here and will do again.

Partner

10/10

Exceptional

03 Jan 2019

Verified traveler

I just love this place I hate to leave, the only problem is that I can never get a longer stay, as I usually travel at the last minute, as a flight attendant, look forward to seeing you guys soon 😎

2/10

Poor

24 Dec 2018

Verified traveler

Was treated like a second class person . Middle of the stay was told I had to change rooms. Was move from pool side to a small room over a street. I was told that they notified me via email and I didn't get it, but they couldn't produce it either. They offered no help moving my stuff down 2 flights of stairs and up 2. Just was told I had to move. Most of the desk personal was rude, the pool was very cold. I will not return , I go to this city 2 or 3 times a year. And check your records almost always use Orbitz. I won't use this hotel or Orbitz if they support this. There was no resolution offers by the hotel .

6/10

Pleasant

03 Sep 2018

Carmen

Two good points: downtown was near by, many good places to eat. Good prices

8/10

Excellent

01 Sep 2018

Douglas

Just a turista visiting Zihua. The room was spacious and comfortable. Great value.

10/10

Exceptional

31 May 2018

Jose

The best!

It is a tiny hotel , but so great, has nice room, with coffee maker, fridge and small electric stove with utensils, the price so cheap. very quiet and nice location, walking distance for the marketplace and downtown. I will stay again for more days. Better than the chains hotels. I love it. !!!!

10/10

Exceptional

20 Apr 2018

Aninja

Villas Mercedes is close everything

This hotel is nicely located within walking distance to downtown, markets, stores, and beach. Madera beach is just around the corner up a steep brick road and down the steps to Madera. Madera has a good choice of beach restaurants. The food is fair but not over priced land service is excellent. Beach massage is available for less than $12 US or 200 pesos... I had one everyday for that price. Walk along the beach leading to downtown. Take a boat ride to Los Gatos beach for 50 pesos round trip. Adventure through the market streets for a wide selection of food.
Well I could go on about Zihua. But let’s get back the main topic. Villas Mercedes is not upper class 5 star hotel. It’s 5 star in its own category. Clean, very clean, friendly staff, safe, cool AC, kitchenette with utensils and cooking ware, safe lock box, and best of all not outrageously priced. If your like me that like to explore the local area and be a beach bum, then this place is for you as your home base. But if you are a potato that just like to hang in luxury hotels then just stay home or go to ixtapa and pay the price.

6/10

Pleasant

15 Apr 2018

Allie

Unlucky with our room

We booked this hotel because of the excellent reviews, as well as the price for the area. When we arrived, we met with other guests who raved about the hotel. Our room was adequate, up a side staircase from the pool, and mostly clean (though there was mold around the shower drain). The hotel didn't provide bottled water or much tourist information, but for the price it was fine and had a small kitchenette in a closet. However, a few hours into our stay we realized the air conditioning was broken. When we asked about it, they said that they would send someone to look at it - it was 9pm by this point. They brought in a portable AC unit to remedy the solution, but that required leaving the patio door open as well as running an extension cable through the room - I found this unacceptable. We were allowed to move rooms for the night, into a better room in the main building. In the morning, they told us they were fixing the AC and that we would have to move back to our original room, but by then we did not want to move again and risk the air conditioning breaking again and having to move again. The hotel had no other room options for us and no real solution, so we ended up cancelling the rest of our booking and moving hotels. Disappointed that we did not have the same positive experience as other guests have had.

10/10

Exceptional

16 Mar 2018

Verified traveler

Excellent stay - highly recommended

We’ve been traveling throughout Mexico for the last 2.5 months staying in a variety of hotels, guesthouse and apartments. Out of approx 20 accommodations Villa Mercedes has been one of our favorites. Great location, close to Cento and in a quaint area full of lovely restaurants. Staff friendly especially the guy that works there (sorry his name escapes me) - he has very good English and always smiling. The room was spacious, light and very clean. Good sized balcony which over looked the pool. The room also had a kitchenette with a toaster, microwave, 2 ring hob, fridge and utensils. Pool area was lovely, water temperature peecfect for escaping the heat and humidity. Shower had good pressure and was always hot and WiFi was good too although a little slow first thing when everyone must be using it. We only stayed for 4 days but wish we had stayed for longer. Would love to return in the future to both zihu and villa Mercedes. Great experience and highly recommend

10/10

Exceptional

03 Mar 2018

Christopher

Awesome place again!

Partner

10/10

Exceptional

25 Feb 2018

Adam

Secure Room in the Heart of Zihua

Villas Mercedes was a very cleanly and secure hotel with helpful staff in the heart of the tourist district in Zihuantanejo. The price was very affordable and I was quite happy with the amenities (pool, Wi-Fi) etc.

10/10

Exceptional

04 Jan 2018

Dyana

Awesome Hotel...close to beach

What an awesome.. SAFE... Comfortable Hotel..the staff are so sweet...and work hard to keep everything cean.Short walk to the beach... restaurants line this little street...We haven't left yet...and can't wait to come back...
Well done Villas Mercedes 😁

6/10

Pleasant

28 Dec 2017

Verified traveler

Close to everything

Close to beach and downtown Zihuatanejo Shower was a little dirty and the bed was very hard, luckily massages are cheap on the beach

10/10

Exceptional

23 Dec 2017

Dave and Megumi

can't say enough about our great stay

comfortable, convenient, clean. We extended our stay and highly recommend.

10/10

Exceptional

21 Dec 2017

Diane

Hidden Gem

Hidden gem, loved it!!!! Will defenently stay again.

Partner

10/10

Exceptional

20 Dec 2017

Dave

Perfect

We loved our room and our stay, highly recommend and hope to return.

8/10

Excellent

08 Dec 2017

Brandy

Clean hotel close to beach

Great location, close to playa madera and many excellent restaurants. Would highly recommend this hotel.

10/10

Exceptional

25 Nov 2017

John & Shellie

Excellent stay at Mercedes!

We stayed here from Nov 11-20th 2017. Our group had all nine rooms. Had a great time. We would recommend this place, great staff!!

10/10

Exceptional

04 Nov 2017

Heather

Love it

I stated here twice and would stay again. Nice, clean pool, the rooms offered fridges and some had decks and other great amenities like kitchenettes and the area is away from the bustle of downtown but close enough to walk there. Aldo very close to the beach and the price is great too!

10/10

Exceptional

02 Nov 2017

Michael

Awesome hotel

This hotel is perfectly located in the heart of zihuatanejo at playa madera. So affordable.

Partner

10/10

Exceptional

16 Oct 2017

Maude

Nice hotel close to centre

Spent one week at Hotel Villas Mercedes. The place is charming and close to the city centre. It`s perfect to stay away from the noise of downtown. The staff is welcoming. Only problem was only one key for 2 people and you need the magnetic card to have lights in your room. Not perfect if two people have different schedules. Other than that our stay was very good.

10/10

Exceptional

15 Oct 2017

Doug

Great Place!!!

Amazing place, close to everything! Quiet, clean and safe! Helpful staff, great balcony, great value!

Partner

8/10

Excellent

23 Sep 2017

Darren

Good hotel and the manager responds very quickly.

Friendly service and nothing was too much. The decor was in Mexican style and was sleek and well maintained. The pool and spa was great to swim in even during the rain!

6/10

Pleasant

27 Mar 2017

debmad

Nice hotel close to everything the staff is friend

The hotel needs to have a second set of keys for guests. I didn't like how you had to have a credit card to put in the slot for electricity then when you leave to lock up you have to take it out to get out of the hotel so now you're air conditioning goes off when you come back the place is so hot.

10/10

Exceptional

08 Mar 2017

arlene

very clean, great pool, staff, hot water

Partner

10/10

Exceptional

06 Mar 2017

susan

Great little hotel!

Just spent one night but would definitely recommend this place.

8/10

Excellent

26 Feb 2017

Verified traveler

Lovely town center Hotel

Close to great restaurants. Short walk to beach. Common BBQ kitchen area. Small but nice pool.

10/10

Exceptional

25 Feb 2017

cheryl

Convenient, charming and clean

We lived this charming little place. It was clean and well kept up and the pool was immaculate. We would definitely stay there again.

Partner

10/10

Exceptional

04 Feb 2017

Verified traveler

Not beach front but.......

Great little hotel a 90 second walk to the beach , my room had a great patio overlooking the street. Big room comfortable bed, little kitchenette. Restraunts and town were right down the street and laundry at the end of the block.
I was on a motorcycle and they also accommodated me with parking. Awesome

4/10

Poor

02 Feb 2017

Marie

Smallest room

I had room one the smallest room in the building. It only had a frig . No other kitchen equipment. It was so small I had a hard time fitting all my luggage in the room.
It was right by the street and thus was very noise. The sheet were cleaned may one a week. Most of the hotel was occupied by couples staying for long period of time .
It was on a street with many restaurants . It was a 5 minutes walk away from Oxoxo (Mexican 7-11) which has beer and soft drinks. There was also a bakery in the same direction. The beach was a 5 minute walk over a hill away.
And it was 20 minute walk along the canal to Commercial Mexican (like Walmart).

10/10

Exceptional

23 Jan 2017

Verified traveler

Can't believe how cheap it was.

Bed could have been better (was very hard), but for the price I don't know how you'd best it!

6/10

Pleasant

23 Jan 2017

Verified traveler

Excellent location

We stayed 2 nights at this hotel. Lovely area, Close to beaches/restaurants, and Friendly staff. We found the bed to be quite uncomfortable, with very little linens provided. The ac unit is only in the bedroom. Therefore, the bedroom gets too cold while attempting to cool the bathroom and seating area down.

10/10

Exceptional

20 Jan 2017

Elizabeth Jane

Good location and friendly staff

Consistently lives up to expectations

Family

8/10

Excellent

04 Jan 2017

Verified traveler

Clean and friendly

Staff spoke very little English but were very friendly. Hotel was clean and in a great location by the beach and town

10/10

Exceptional

22 Dec 2016

Verified traveler

Very nice hotel great location. Rooms lacking the ocean view but for the price it can't be beat walking distance to some of the best restaurants in the area. Quiet. And comfortable. K says I need to add more. I would go back anytime.

6/10

Pleasant

15 Nov 2016

J.

Fine if you're looking for cheap accommodations

The room we stayed in (ground floor) was small, shabby and noisy due to the location on the street. The upstairs rooms where our friends stayed were much larger, quieter and had better light and air circulation. It's fine for the low price if you just want a no-frills place to stay, but the downstairs room and the hotel could use some updating.

10/10

Exceptional

06 Nov 2016

Yvan

My stay was great and I am currently booked in the same hotel in another room for another month

10/10

Exceptional

05 Nov 2016

Paul

Great location, clean and near everything!

Excellent!!!!!!!!!!!!!!!!! !!!!!!!!!!!!! Highly recommend!!!!!!!

10/10

Exceptional

28 Sep 2016

Emma

Cozy place!

Friendly staff, small cozy hotel. Perfect distance to the beach and to town.

8/10

Excellent

07 May 2016

Jose

Great

Wonderful stay

Family

10/10

Exceptional

27 Apr 2016

Loran

Great hotel, close to everything including the bea

We could walk to the air conditioned Supermarket, and to fabulous restaraunts. The beach is 5 minutes away. The pool was amazing, as was the staff.

6/10

Pleasant

01 Mar 2016

andi

A very friendly, clean and safe place. Since it is on a corner the noise of traffic in the morning and day is a bit much. coffee should be made available in am.

8/10

Excellent

03 Jan 2016

Cynthia

Very nice location in a charming area of Zihuateno

Staff was exceptional. The Hotel has a unique security gate at the entrance that made us feel very safe without feeling imprisoned. The rooms are clean, a bit Spartan, but we didn't go on vacation to stay in the room. Great little pool and palapa area for visiting other guests and entertaining. About 8 units total.
My only complaint was the mattress pad on the bed is waterproof, and didn't allow the bed to breathe. Air condition and ceiling fan were OK, but the mattress needs to breath in that humidity. The kitchenette was well appointed for quick snacks and heat up meals-but the restaurants are so near and inexpensive-who wants to cook! Cab stand just steps from the front entrance for trips out of the local area and airport. The entire village is an easy walk from this location. Just all in all a nice experience. Thank you Bernicia and Laura for a wonderful time at Villas Mercedes!

Richard and Cynthia 12/21-12/30/15

8/10

Excellent

19 Nov 2015

Verified traveler

Great homey place to stay

This is really a nice place to stay. It is not a resort that to go to and never leave. It is a comfortable place to come back to after a day out and about. We stayed 9 days and loved every minute. Given the climate (hot and humid) it was nice to get back to the air conditioning in the room. Balcony has seating for two, and very nice to have coffee in the morning. It is convenient to the market, the beach, many restaurants and the centro. Taxis are literally around the corner. Beds are firm with mulitple pillows, and made with flowers each day. Rooms are clean and fresh, but they are not fancy. They are comfy and quaint. Pool is not large, but clean, and there are multiple seating areas and a grill if you choose to cook out. Staff is just wonderful and I can't say enough good things about them.

8/10

Excellent

19 Nov 2015

Verified traveler

We will be back. Our room was a bit small but we know for next time what one to choose. :)

8/10

Excellent

14 Nov 2015

Paul

Great stay.\n

Great location.Less than 5 min walk to beach for body surfing and bar/resaurant.Had the corner balcony room with cool pool overlooking a busy
Foot traffic corner.Recommend.

8/10

Excellent

01 Nov 2015

Verified traveler

Nice and clean motel in a great local neighborhood close to several restaurants and beaches. Good value for the price!

10/10

Exceptional

31 Oct 2015

private

Very nice people, heated pool, good free internet

Best spot on Adelita, 5 minute flat walk to anything you need, taxi stand is a whistle away, The staff is friendly and other guests as well.

Partner

6/10

Pleasant

19 Jun 2015

Gabriela

Nice but far from the bus station.

The hotel is nice and confortable but it is quiet far from the bus station.

8/10

Excellent

03 May 2015

Sunseeeker

Security for the Solo Female Traveler.

If you like to travel with Culture in mind this is your kind of place.
The room was comfortable, clean and the staff, although did not speak any English was very kind, warm hearted and genuine.
The location was easy to get to town, close to La Madera Beach and (to me) a Central location.
I enjoyed my stay and would say, you would too. If your not a 4* traveler.

8/10

Excellent

26 Feb 2015

Verified traveler

great find\n

spent 9 nights at the Mercedes and have already book for 21 nights for 2016. staff was wonderful and location is great! we already miss our favorite city in Mexico!

8/10

Excellent

24 Jan 2015

debby

Villas Mercedes - an authentic boutique Mexican hotel

We will definitely come back to Villas Mercedes!! Ubaldo (caretaker), Laura and Gabby (housekeepers) spoke very good English and were very helpful. The hotel is very clean. One night, my boyfriend Jim cooked a beautiful dinner for us in the big kitchen under the cabana next to the pool. It was great! Some of the people we met at Villas Mercedes have been coming to this hotel for over 20 years and it's easy to see why. If you are looking to stay in a small, authentic Mexican hotel, try Villas Mercedes. We are already planning our next trip!

Partner

8/10

Excellent

18 Jan 2015

Verified traveler

Great hotel, great location.

Inexpensive for what you get. Nicely located within walking distance of dozens of restaurants, shops, markets and beaches.