Name: Krystal Ixtapa All Inclusive
Address: Boulevard Ixtapa, s/n 4 y 4a, Ixtapa Zihuatanejo, 40880, MX

6/10

Pleasant

10 Jul 2026

Petra

Rude staff nasty food

Family

6/10

Pleasant

01 Jul 2026

Maria Del carmen Gutierrez de

Los baños de albercas y recibidores estaban algo sucios

Family

4/10

Poor

29 Jun 2026

Mariela

The property was great and the service too but I had an issue with my reservation. I had reserve for 2 adults and 2 kids and when I arrived they told me it was for 2 adults and 1 kid I think there was an error with the system so they made me pay there for the other kid.

Family_with_children

10/10

Exceptional

23 Jun 2026

Martha

Everyone was very helpful and attentive. Customer service was very professional

Partner

10/10

Exceptional

18 Jun 2026

Gabriel

Hotel was amazing. The ocean view from the room was also amazing. Great experience for being my first time there. Great staff service from day one. Great service from Luis as he helped us carry out luggage’s for 13 of us.
Con: Should work on elevators as they take really long time to get to the floors plus it showed max of 6 people but sometimes if there was 4 people there was 1 that had to get out for overload.

Friends_and_family Family

2/10

Poor

28 May 2026

Antonio

We had a horrible experience at this location. One of the members of out party had a slip and fall accident. The pain from the accident at the time of the incident was so severe she fainted. Fortunately shortly after she regained consciousness and was feeling well enough to walk around a bit and get some fresh air. Unfortunately blunt force impacts at times linger and bruising can at times take time to develop. We had a short weekend stay and while there was some pain close to check out the pain intensified as the bruising came in and the bruising grew larger. I reached out to the hotel shortly after our flight and settling in back home. They took a while to reply then they attempted to call me and had horrible connection that kept dropping the call. Then they just sent a message stating they were having phone trouble and would reach out. They never did. Then i reached out again only to receive a long winded to bad so sad email response claiming 0 responsibility! They sated that because she didn't need elevated medical attention at that time and because we didn't bring it up before check out that released them from any liability or need to indemnify the affected party in any way. Mind you they knew she fell they knew she fainted but it was up to us the guest to check in with them for follow up as to how she was feeling I'm sorry but at a place worth staying it would have been the other way around. SAVE YOUR MONEY AND STAY SOMEWHERE ELSE!!

Friends_and_family Family

8/10

Excellent

17 May 2026

Rafael

I was normal like anywhere

Self

10/10

Exceptional

09 May 2026

Juan Manuel

Las instalaciones estaban muy bien cuidadas, las habitaciones muy limpias, pero sobre todo la atención del personal sin duda alguna fue la mejor.

Family

4/10

Poor

29 Apr 2026

Erica

This property specifies that has a pool bar but they don't. Bar opens until 10 am and only one so the wait is very long. No mini bar in the room and weather very hot where a drink is a need

Partner

4/10

Poor

10 Apr 2026

Angelica

Excellent beach view. The bath and pool towels were very old.l had a terrible experience because a termite infestation suddenly appeared in my room and I had to be moved. The lock on the terrace window didn't work.

Family

8/10

Excellent

01 Apr 2026

Michelle

Very friendly staff.

Partner

10/10

Exceptional

28 Mar 2026

Carlos H

Everything was great. They just need to fix the elevators and clean the restaurants from the ceiling. The pool , the bars the night events all 100% joyful

Family_with_children

6/10

Pleasant

15 Mar 2026

Julie

Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway.

8/10

Excellent

19 Feb 2026

Ma esther

Todo estuvo bien, solo las amenidades del baño no había, el jabón de cuerpo líquido y el acondicionador no salía, la comida rica pero poca variedad, lo demás muy bien

Partner

4/10

Poor

19 Feb 2026

Gordon

Love Ixtapa beach, stayed at this resort, the room view (king suite ocean front) was spectacular for sunsets on the lanai, the room was dated, no minibar, or robe & slippers. The food was not good, staff seemed put out to seat you and selection was poor. Some drinks were okay but no evening lobby bar to enjoy after suppers, just plastic cups from the one pool bar. If you are looking for any luxury this is not the resort to go to. Sandscapes and Barcelo were definitely better food and drink resorts… Happy traveling, live and learn.

Partner

6/10

Pleasant

18 Feb 2026

Eujenio

Poor meals

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Robert

Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar.

Family

10/10

Exceptional

15 Feb 2026

Steven John

Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!!
Steve and Colleen Lancaster

Leisure Partner

8/10

Excellent

10 Feb 2026

Teresa

our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.

Leisure Family

10/10

Exceptional

06 Feb 2026

Silvia

Great service.!!!

10/10

Exceptional

27 Jan 2026

Jordan

Staff was very good ! Nice clean rooms, safe

6/10

Pleasant

24 Jan 2026

Michael

we didnt like the food.

Leisure Family

2/10

Poor

21 Jan 2026

Michael Jason

Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.

2/10

Poor

19 Jan 2026

Gi

The service at the Kristal hotel was terrible, the security staff and employees were no professional. Supposadly all inclusive, there was almost no food for lunch and dinner, the room was dirty. The show was karioke, was done by the client. The hotel was so expensive only for sleep. The hotel kristal will never be used again. The hotel advertising is theft.

8/10

Excellent

17 Jan 2026

Oscar

The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.

Leisure Family

8/10

Excellent

16 Jan 2026

Dorothea

The staff and management were helpful to o address any issues.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Evelyn Lechuga

Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Armando

Clean room and the staff was super helpful and friendly

10/10

Exceptional

29 Dec 2025

Abel

Excelente comida. Muy limpio, todo el personal es muy amable especialmente la señorita Selene.

Leisure Family

8/10

Excellent

27 Dec 2025

Michelle

Bathroom didn’t work

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Eduardo

VIP members should have more privileges besides the \"skipping the line in the bar\" thing.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Joanne

The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths

Leisure Partner

10/10

Exceptional

02 Dec 2025

Vanessa

Nuestra experiencia en el Hotel Krystal fue excelente desde el primer día. Las instalaciones están limpias, cómodas y muy bien cuidadas. La alberca y las áreas comunes siempre están impecables, y la ubicación es perfecta para disfrutar de Ixtapa sin complicaciones.

Queremos reconocer especialmente a Selene de conserje quien nos brindó una atención de primer nivel. Siempre estuvo atenta, con la mejor disposición, y hasta nos ayudó a reservar un restaurante que queríamos probar. Su servicio fue impecable y marcó una gran diferencia en nuestra estancia.

También queremos agradecer al señor Casimiro, quien trabaja en Paseo por México. Nos encantó el toque personal que le dio a nuestra visita al compartir parte de su historia lleva 35 años trabajando en este lugar. Fue muy atento, nos recomendó bebidas nuevas y cuidó cada detalle. Su dedicación y calidez hicieron que nuestra experiencia fuera aún más especial.

Llevamos nueve años hospedándonos en este hotel, y sin duda regresaríamos.

Leisure Family

10/10

Exceptional

28 Nov 2025

Yesenia

The concierge team was very helpful and gentle.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

HARRY

The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.

8/10

Excellent

16 Oct 2025

gerardo

Clean room

Leisure

10/10

Exceptional

23 Sep 2025

Diana Laura

Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia

Leisure Family

2/10

Poor

27 Jun 2025

Eva

The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.

Family

2/10

Poor

23 Jun 2025

Monica

HORRIBLE. Don’t bother wasting your money here, rooms are outdated. No fridge according to the staff it was due too “covid” then we were told another story that it was because they wanted to control the medication that was entering the property. WEIRD FOR THAT EXPLANATION. Oh don’t get me start the food was horrible and I’ve traveled to other hotels which their food was amazing compared to here. LEAKS EVERYWHERE. Not work elevators. Poor management. Everything was horrible worse week of my life. If I can get my money back that would be amazing. Because what was a coupon going to fix anything?!?! JOKE RESORT.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Cesar

Very disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far below the experiences we have had at several other beach city hotels in Mexico. Elevators are horrible. At one point we had to wait almost 30 min for an elevator due to 2 of the 3 elevators being out of order. Will definitely not come back to this hotel.

Leisure Family

2/10

Poor

21 Jun 2025

Kimberly

This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster.
Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable.
The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared.
Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Beatriz A

The only good thing about this resort is the ocean view. Other than that, everything was bad. Room was not cleaned properly. Found strands of eye lashes on bed and floor as well as random stains and previous water damage patches. Shower drain was clogged. Room does not have a mini fridge and they only provide 2 small bottles of room temperature water. Service from staff was not good at all. Would definitely not return to this resort.

Leisure Family_with_children

8/10

Excellent

11 Jun 2025

Mario

Everything was good except the elevator they have 3 but only working 1 and those doesn't have AC

Family_with_children

10/10

Exceptional

26 Apr 2025

Oscar

Food

10/10

Exceptional

04 Apr 2025

Jesus

Really nice place to stay.

Leisure Family_with_children

8/10

Excellent

28 Mar 2025

Rosario

The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.

Leisure Partner

6/10

Pleasant

27 Mar 2025

Tracey

We were pleased with the resort disappointed in the food it was always cold ..

Leisure

6/10

Pleasant

26 Mar 2025

Allen

This property is getting old and needs some upgrades bathroom and room condition!

Leisure Partner

2/10

Poor

16 Mar 2025

nolberto

Old property in need of renovation

I hated the staff that was in the lobby trying to get you to buy an activity package from them.
Constant harassment

Check in was incredibly painful! Very slow staff and complicated process

Was on vacation and pool closes at 8! Extremely early especially since you can’t use it during the day because its out in the sun with no shaded areas

My room on the 9th floor had poor water pressure and the air conditioning was not working… they never offered a solution to this problem and I had to request twice for them to send a fan

Elevators are a pain! Only carries 3 people at a time or it will say it’s over weight and will not move

Leisure Family

10/10

Exceptional

10 Mar 2025

Guadalupe

The staff is great and very friendly.

Leisure Family

10/10

Exceptional

16 Feb 2025

Tammy A.

Great hotel

Great room with lovely views. Comfortable! Great pool area!

Friends_and_family Friends

10/10

Exceptional

15 Feb 2025

kathleen

Great place!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.

Friends_and_family Family

10/10

Exceptional

14 Feb 2025

Sandra

What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.

Leisure Friends

8/10

Excellent

14 Feb 2025

Michael

…

Leisure Partner

6/10

Pleasant

09 Feb 2025

Diane

On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard

Leisure Friends

6/10

Pleasant

07 Feb 2025

Kristine

Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.

Leisure Family

10/10

Exceptional

28 Jan 2025

Jean

Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!

Partner

10/10

Exceptional

26 Jan 2025

Stewart

Great place to stay

10/10

Exceptional

25 Jan 2025

Kurt

Fun and engaging

10/10

Exceptional

21 Jan 2025

Verified traveler

We have been going there for years, hotel staff are excellent.

Leisure Family

6/10

Pleasant

19 Jan 2025

Arturo Alcazar

Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks

Family_with_children

2/10

Poor

23 Dec 2024

Ricardo

It was an unforgettable experience but for the wrong reasons. They cancelled our booking one week prior to our stay and then offered only two days, which we took at a premium because we traveled with a big group. The facilities are old with poor maintenance. The bathrooms are leaking, power outlets not working, the TV doesn’t work properly and the rooms are very dirty. The food options are really bad. The staff isn’t quite friendly with rare exceptions. We had a room at the 11th floor and it always took a really long time to get a chance to ride on the elevator.

Leisure Family_with_children

4/10

Poor

19 Dec 2024

Bryan

I buy room for too bed the gay change only for one bed is no good service

Friends_and_family Family

2/10

Poor

21 Nov 2024

Veronica

Room service was extremely slow, water went off while showering, staff were not welcoming. Pools were overcrowded, overall not worth the money spent.

Leisure Family

4/10

Poor

20 Nov 2024

Uzziel

There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).

Family

2/10

Poor

14 Nov 2024

Eneida

WORST EXPERIENCE EVER!

To start off they did not have my reservation and no rooms were available. It was unbelievably hot & humidity was at 89. We were not offered any water as they tried to resolve the issue. Front desk service felt like I was at the DMV. After showing them proof of my reservation 45 minutes later they game me a room. There are 3 elevators for the entire hotel 1 was not working and they are small with a weight limit. There were so many people staying there and a long line as only 4 people fit in the elevator. Walking up stairs was not an option as we were on the 9th floor. Needless to say we ALWAYS took it to go down 9 flights otherwise we'd be waiting over 15 minutes to go down. The all-inclusive drinks were a joke. I am a light weight when it comes to drinking, I had 3 at the pool at not even buzz. To get a pool towel was like buying a car! They literally have a book were again at sloth speed write down your name, room number and once you hand them a pool key card they write done a serial number on this old faded unraveled edge towel that felt like sandpaper. The buffet was mediocre. They take reservations for 3 of their restaurants at 9am everyday so if you have earlier plans forget about it! The corner sheet became undone on our bed and the mattress was unbelievably disgusting! The shower would stop. On last night I got a note that the AC would be getting maintenance from 8am to 9pm! Remember the weather was humid and hot! I about lost my mind. This was thee worst hotel ever!

Friends_and_family Friends

2/10

Poor

09 Nov 2024

Jessica

The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!

Friends_and_family Friends

4/10

Poor

22 Sep 2024

Miguel

Nothing

Leisure Family

4/10

Poor

28 Jul 2024

Alejandra

Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.

Leisure Family_with_children

4/10

Poor

14 Jul 2024

Cristina

N/a

Leisure Partner

6/10

Pleasant

25 Jun 2024

Saul

The Hotel is aging and needs some updates.
the staff is attentive and helpful.
the food is on par. Not great, but not bad either.
The pool is way too crowded.
drinks felt weak and watered down.
views were great.

Leisure Family

2/10

Poor

23 Jun 2024

Marisela

First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.

10/10

Exceptional

14 Apr 2024

Kenneth

Beautiful

Leisure

10/10

Exceptional

30 Mar 2024

raquel

I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...

Leisure Family

6/10

Pleasant

18 Mar 2024

cathy

Good location

Leisure

6/10

Pleasant

09 Mar 2024

Sharon

Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.

2/10

Poor

06 Mar 2024

William

I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.

Leisure Family

4/10

Poor

21 Feb 2024

Charles

No refrigerator in room
No hot water until last day.

Leisure Family

6/10

Pleasant

12 Feb 2024

Efren

Beware of “all inclusive”

Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option.

We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse.

The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers.

Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.

Friends_and_family Family

2/10

Poor

12 Feb 2024

Verified traveler

Is not fully all inclusive you have to pay for water and other essentials.

Partner

2/10

Poor

02 Feb 2024

susie

We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.

Leisure Family

6/10

Pleasant

01 Feb 2024

Santos

We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area.
Pros: Staff, cleanliness, pool, view, location
Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron.
Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet

Leisure Partner

6/10

Pleasant

31 Jan 2024

Jeffrey Thomas

Need more umbrellas and new outdoor chairs around the pool. Need more wash cloths! New curtains with updated colors in the Jr suites. Need someone at the counter to speak better English

Leisure Partner

6/10

Pleasant

25 Jan 2024

kerrie

The location was excellent to the center of Ixtapa and the beach. The resort was noisy at night and we had difficulty sleeping. The breakfast was good. I think we are not resort people and probably should not be staying at an all inclusive tesort.

Leisure Partner

4/10

Poor

09 Jan 2024

Karen

The only conveniences provided were soap, shampoo and conditioner. There was no coffee pot, no chairs on the balcony and the room was bare. There was a bed, one chair, one night stand and a TV on a dresser. The floor was 12 x12\" white tile and the room felt empty. For $500/night, one expects a few more comforts.

Leisure Partner

8/10

Excellent

02 Jan 2024

William

What I did not like. No hair dryer in the room. No refrigerator in the room. Had to ask several days to leave a coffee packet in the room. The patio door in Rm 314 needs help. Very hard to open and close. The chest of drawers needs help. The drawers do not work properly. No chairs on the patio. Curtain and drapes have tears. Liked. The best water pressure in sink and shower and the water was hot. Plenty of chairs around the pool and on the beach. Great exercise room. Nice view from the room. Short walk to shops in Ixtapa. It would have been nice if more of the signs and notices would have been translated into English.

Leisure Family

8/10

Excellent

10 Dec 2023

john fredy

Good they was so nice

Leisure

6/10

Pleasant

25 Nov 2023

Ryan Christopher

Staff here is very nice and healthful. The guests here are very nice too. We had no hot water to shower with the entire stay. However, the water in the sink was boiling hot. AC went out once. Water shut off for a few hours. The pool at this hotel is beyond gross. They do not clean it. Sand is at the bottom. Paper floats in the pool. Leaves. Trash debris. I swear I had the dry heaves the last day here. The pool I think has no filters or system to clean it. And the pool guys are not cleaning this pool each day, it is not up to American/Canadian standards for sure.

Leisure Family_with_children

2/10

Poor

31 Oct 2023

Steven

This was advertised as a 3 star hotel ALL INCLUSIVE. IT WAS A FILTHY NASTY PLACE. We had to stay 1 night there. No wash cloths, thread bare towels, filthy floors & counters, & not any inclusive, and much more. We checked out the next morning and they would not reimburse us for the nights not spent. I ask the manager the night before to make up for the disaster but he ignored me. Checking out the next morning he offered all I ask for the night before. It was to late! We did not travel to Ixtapa to stay in a dump. Expidia was no help at all and we will never use them again. Avoid the Krystal Ixtapa at all cost. And do not trust expidia for anything.

Leisure Partner

6/10

Pleasant

22 Sep 2023

Cindy

Beaches are beautiful but it could be unsafe, it’s open sea, there is no shallow waters there.
The hotel is older themed, open and you feel the outside temperatures throughout the entire hotel. The waiters were extremely helpful, housekeeping kept things nice, clean everyday. We choose an all inclusive experience, that includes 3 “high end gourmet experiences” the Bogart, Paseo de Mexico, & an Italian tour.
Lastly, two an all you can eat buffets, unlimited drinks, alcohol beverages. However, all restaurant locations seems to share the same food options, same types of deserts, same flavors, with the exception of Bogart all are overall good. But with a 5 day stay, we were tired of the same tastes. Before booking for all inclusive I recommend you ask if there is a dress code! We didn’t know better! Turns out you must dress casual formal. We spent extra money buying formal shoes. And I had to speak with different hotel member to excuse my special needs son dress code; we were being turned away from reserving at the gourmet restaurants. Oh yea’ you must reserve every morning before 11am your gourmet dinner experience for that same day.

We had a bad reaction after eating at Bogart, my child and I got so sick to our stomachs with cramps, diarrea on the 2 day of our stay.

Concierge gave us two Starbucks vouchers to use in the hotel for inconvenience. When we attempted to use them, we were limited on our selection to only coffee, teas over ice. No Fraps, no blended drinks.

Leisure Family

8/10

Excellent

27 Aug 2023

Dennis

We always feel at home when there cuz everyone always remembers us and ready to serve in all areas. for us it's like segunda casa.

Business_and_leisure Partner

10/10

Exceptional

16 Aug 2023

jose j

It was a nice stay , especially when we got upgraded to the president’s room for no extra charge , it was the best room in the entire hotel

8/10

Excellent

30 Jul 2023

Julissa

Really clean, and nice staff

Leisure Partner

4/10

Poor

27 Jul 2023

Edwin

Hotel staff service was not good.

Leisure Family

2/10

Poor

30 Jun 2023

Ahuitzol

Staff was horrible

Leisure Family

8/10

Excellent

23 Mar 2023

brian

We had the Vista King with an incredible balcony View. We love the rock formations in the ocean

6/10

Pleasant

16 Feb 2023

Bruce Stephen

C

Leisure

6/10

Pleasant

06 Feb 2023

JEAN PIERRE

The music at night came into our room from the area by the elevators.

Leisure Partner

8/10

Excellent

02 Feb 2023

Kurt

Very disappointed with dining at the resort. Nothing was open and what was was terrible! Great that dining was available close. The property was nice and well maintained but could use a little restoration. Elevators need to be updated. Very nice swimming area; Well kept and staff was great! But the food could really improve!!

Leisure Friends

8/10

Excellent

02 Feb 2023

Roger

Bugs in the room. Food was very ordinary. wonderful view.

Leisure Partner