Name: Clayton Hotel Düsseldorf
Address: Immermannstrasse, 41, DÜsseldorf, 40210, DE

10/10

Exceptional

02 Aug 2026

Mackenzie

The hotel is super nice and luxurious. My only problem is the 2 times I have stayed here, the room cleaners have never given me more toilet paper. Leaving me and my boyfriend with only 2 rolls to last us the week.

2/10

Poor

14 Jul 2026

Hooman

Family with kids spent two difficult nights in super hot rooms
AC wasn’t working, technician couldn’t fix it, Staff not accommodating

Family_with_children

2/10

Poor

07 Jul 2026

Alexander

The a/c did not work for half the hotel amid the heat wave in Dusseldorf. I switched rooms 3 times, and each room it did not work. The feedback from the staff was \"many of the rooms a/c are not functioning so we can switch you\", without any knowledge which rooms did work. I eventually slept in the room with no a/c. Separetely, access to the fitness center was not available, even after the supposed opening time. I would not stay there again.

Business

10/10

Exceptional

03 Jul 2026

Malcolm

Overall, great experience and location

2/10

Poor

28 Jun 2026

Zhainarym

I would not recommend this hotel. Our anniversary stay was unfortunately ruined. Although we completed the online check-in in advance, we did not receive the password needed to collect the key. The check-in process was poorly handled, and we had to wait for more than two hours. In addition, the air conditioning was not working, so we could not sleep properly on a very hot night. The issue was not fixed, and the hotel only offered a discount instead. Overall, it was a very disappointing experience.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Aria

This is the best hotel we have stayed in Germany, Delicious breakfast and the staff’s were excellent, very kind and helpful . The rooms and hotel in general is spacious I will give it a five star. We will be back again in October.

Thank you.

Ria

Family

10/10

Exceptional

25 Jun 2026

Ian

Great location and clean hotel

Self

6/10

Pleasant

25 Jun 2026

Elliot

I waited 45 minutes to check in on a Saturday night @ 11:15 until midnight. On receiving my key card I was upgraded to a junior suite but there was no explanation as to why I had to wait so long. I appreciated the upgrade but could not make the most of this as I had to check out very early due to my onward travel commitments. Overall a disappointing experience.

Self

10/10

Exceptional

24 Jun 2026

Timothy James

Staff is wonderful, accommodating and helpful, as always. Looking forward to our next visit.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

graham

Amazing hotel, excellent location and good facilities , very comfy bed and nice breakfast too

8/10

Excellent

20 Jun 2026

Jameel

Air conditioning was not the best

Business

10/10

Exceptional

15 Jun 2026

Kamel

I’m staying at the Clayton Hotel Düsseldorf for my second week and have really enjoyed my stay. The hotel is lovely, the breakfast is excellent, and the sauna and swimming pool are great.

A special thank you to Airi at reception. She is always friendly, professional, and very helpful. Her warm welcome and support have made my stay even more enjoyable.

I would definitely recommend this hotel and look forward to staying here again.

Self

10/10

Exceptional

13 Jun 2026

Tamara

Very nice lobby and friendly staff who explained everything. Fancy smart elevator. Fridge in the room, nice space and comfortable bed. Two restaurants and a bar. Area was Japanese, but it was less than a mile to shopping and the Rhine.

Partner

10/10

Exceptional

13 Jun 2026

Ian

Grea location and area for dinner

10/10

Exceptional

02 Jun 2026

Xiaoyuan

All good

6/10

Pleasant

15 May 2026

amy

I chose this property because a pool and fitness area were high on our priority list. However, the lack of transparency around pricing was disappointing. There was no information online indicating that these facilities were subject to an extra fee, and we were only notified at check-in. Given that our stay cost £500 for two nights, I believe it is fair to expect gym and pool access to be included. I would strongly urge management to make these surcharges clear at the time of booking.

Partner

8/10

Excellent

04 May 2026

Uwe

Large breakfast buffet, supportive staff, but the elevator is a kind of a mess and created for several guests a lot of frustration

Self

8/10

Excellent

03 May 2026

Hella

The pool times are not particularly useful for someone on work travel with meetings outside the hotel. Room service was a bit erratic: bins where not cleared on arrival, exchanged my towels even if on the hook, but forgot the coffee refill then forgot my room entirely the next day then tried it anyway the day after even though I told them that I’m in and have meetings the day after.

Self

10/10

Exceptional

22 Apr 2026

Pamela

Hotel was great but AC was not working at all. Room was very hot. Staff was aware but said nothing at check-in. No amenity offered for the inconvenience.

Friends

10/10

Exceptional

04 Apr 2026

Samantha

Clean room, great location!

Partner

6/10

Pleasant

31 Mar 2026

Anthony

Don't be fooled by the parking - the underground parking signed 'Hotel Parking' is not affiliated with the hotel and costs a fortune.
Although the staff will tell you this at check-in, there is every chance you won't use the check-in as you're warned by text message that 'time is running out' to check-in on-line

Partner

10/10

Exceptional

25 Mar 2026

Kylie

Great location on eat street for Japanese food.
We got an upgrade as the booked room was unavailable as it seemed it was a very busy Saturday night in Düsseldorf.
Easy walk to the old town and Rhine, really enjoyed the hotel.

Partner

10/10

Exceptional

23 Mar 2026

michael

This is a lovely hotel with high quality staff and amenities

2/10

Poor

21 Mar 2026

haider

my disappointment with my recent stay :
I have been staying at your hotel for years for business, but this visit felt very different. From arrival, I did not feel treated with respect or as a valued returning guest. I was made to feel uncomfortable regarding my room choice and was informed I could not use the sauna or spa due to the room category, which was disappointing especially as i had my wife with me this time - her first time.

Upon arrival at 1am, the room was not properly prepared — there was only one towel and one hanger, and the shower floor was peeling. Throughout the stay, the staff were not cooperative and often made us feel like a burden.

One morning, when I was feeling unwell, I asked for a bottle of water but was abruptly told to come and pay at reception at 6am, which was shocking . Additionally, after making time in a busy schedule to use the sauna, I found it switched off at 10:30am.

We were also disturbed multiple times by aggressive knocking on the door by staff, who said it was a mistake.. Even during checkout, the knocking felt stressful and unwelcoming.

Overall, the service standard has reduced significantly, which is disappointing given my previous positive experiences.

I hope you take this feedback seriously and address these issues.

8/10

Excellent

21 Mar 2026

james

big old hotels, felt like a ten min walk to room, needs more lifts, think we had to wait 10 mins one morning at 9am, otherwise nice bar/food area and good location for xmas markets

Partner

10/10

Exceptional

18 Mar 2026

Greg

Modern, well appointed hotel. Excellent location convenient to the train station and transit lines. Great local neighborhood in the middle of Little Tokyo - great Asian restaurants.

Business

10/10

Exceptional

15 Mar 2026

vincent Lee

Ideał location and very nice hotel.

10/10

Exceptional

06 Mar 2026

Aaron

.

10/10

Exceptional

19 Feb 2026

Annapoorani

Room was very clean and Spacious

Family

10/10

Exceptional

17 Feb 2026

Kristopher

.

10/10

Exceptional

28 Jan 2026

Leo

Rooms were spotless and spacious, Very helpful staff and good breakfast. Ideal central location.

Business

2/10

Poor

26 Jan 2026

Nassif

Parking too expensive and bad service.expensive hotel for nothing

Business

6/10

Pleasant

25 Jan 2026

Richard

Heating in room didn’t work and when room was cleaned the windows were left wide open in the middle of winter

Self

6/10

Pleasant

02 Jan 2026

EUGENE EKA

Room could be better. Coffee machine not working and not fixed. No kettle to make your normal teabag tea! Toilet paper not stocked up. Body wash and shampoo not stocked up. Pillow.. very soft, you better off without. Lift needs some prior knowledge to use

Leisure Family

6/10

Pleasant

27 Dec 2025

Dale

Room was great , Staff were great. Location is very hand for Main Station and Underground. However the elevators take a lifetime to come. Especially in the morning. Stairs are for emergency use only so you have no choice but to wait on the elevator. It took 15 mins one morning for us to get to reception from the elevator.
Apart from Elevator this is a great hotel

2/10

Poor

13 Dec 2025

Claire Louise

Room was boiling hot and staff offered no help, had to keep window open 24/7 (it was 8/9 degrees outside) to be able to sleep.
‘Executive’ room was incredibly worn down, all needs love and care. ‘King bed’ was two singles pushed together. ‘Separate’ sitting area was the other side of the same room, that’s not separate and was useless when travelling with a child who needs to sleep earlier than you. Bathroom had 3 bottles labelled ‘shampoo and body wash’ but each had different colour liquid and consistencies.
Housekeeping very inconsistent, still cleaning rooms at 6pm! Never cleaned glasses or coffee cups (sometimes got new pods and water, sometimes didn’t)
All staff we encountered were just unhelpful, and made no attempt at all to improve our stay.
Unless you’re staying for business (i.e not paying), stay somewhere else

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

James

Excellent hotel, great Iocation. Would definitely stay there again.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Elizabeth

Clean, well maintained, healthy food options, lovely pool, all good!

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Eoin

Overall I had a good stay. The room was clean and comfortable and the hotel is very conveniently situated to public transport. The only issue was the water pressure in the shower was not very good

Business

6/10

Pleasant

07 Nov 2025

Maris

Room waa to warm 25 degreea. Temperature adjustment dis not work.

2/10

Poor

03 Nov 2025

Simon

They don’t have enough staff, room are not cleaned, showers don’t have a door so your entire bathroom becomes wet. Answering them phone for room service took 20 minutes.

Business

6/10

Pleasant

21 Oct 2025

Gary

Not a very nice hotel

Business Self

10/10

Exceptional

21 Oct 2025

Gordon

Clean room with basic but good facilities. Didn’t read the note about having to pay extra for pool access so this was a surprise.

Room was far too hot and due to street noise it was impossible to sleep well. Bed was comfortable though

Partner

6/10

Pleasant

14 Sep 2025

Crispin

Spacious rooms.
Great hotel amenities.
Rooms too dark.
No working Internet.

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Hideo

デュッセルドルフの良きホテルの復活

昔後程HotelNikkoからは変わったが、その後の凋落から回復し、快適に過ごせる様になった。日光による暑さを制御するエアコン能力が少し不足している様です。

Business

10/10

Exceptional

18 Aug 2025

Natalie

Very central hotel

Very central hotel, great price, will use again when visiting Düsseldorf

Partner

10/10

Exceptional

22 Jul 2025

Mark

Absolutely fantastic, from a seasoned traveller this was a tremendous hotel for the price paid. Can’t comment on the food as we ate out but room spotless and pool a lovely bonus. Don’t believe the negative reviews and give it a try!

Leisure Partner

2/10

Poor

19 Jul 2025

Craig

The pool was closed. Apparently it's closed a lot.

They also make you check-in yourself on one of those impersonal screens, like a cheap and nasty burger joint. So you've go to go through the upsells, and add in all the info to make their life easier, and the greeting non-existent. So much for being \"excited to welcome\" you to the hotel as their cringe booking confirmation said. And no, you cannot opt out of this, it IS compulsory - so worse that a cheap burger joint - I was led over teacher-style to show me how to type my details into this. About time Expedia had a filter for this kind of cheap \"welcome\".
The hotel was generally run down - drink stains on the corridor not cleaned, things falling apart in the bathroom. The pool looks nice, if you can find it open.

Leisure

10/10

Exceptional

18 Jul 2025

Judith

EXCELLENT HOTEL

AMAZING ROOMS, EASY CHECK IN, GREAT BREAKFAST

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Jonathan

My room was very hot.

Business Self

10/10

Exceptional

10 Jul 2025

Crispin

Fantastic sized rooms.
Would stay here again.

Leisure Family

6/10

Pleasant

06 Jul 2025

Jordan

The location is truly wonderful, with everything conveniently within walking distance to the mall and a variety of dining options. I really appreciate the property and the staff, who have all been so kind and attentive. However, I did notice that the space doesn't quite have the fresh, clean feeling I was hoping for. I believe that a more thorough cleaning could really enhance the overall experience for guests. Thank you for considering this feedback!

Leisure Friends

6/10

Pleasant

04 Jun 2025

Carl

Rooms were warm even with the temperature set as low as I could get it. Elevators in the morning were extremely slow during breakfast times. Location is great. Pool and SPA are good.

Friends_and_family Family

6/10

Pleasant

25 May 2025

Sarah

Our room’s AC didn’t work. The hotel moved us to a different, smaller room. The hotel was fine but not worth the price. I wouldn’t plan to stay again.

Leisure Family_with_children

6/10

Pleasant

19 May 2025

Eugene

The Property is at the heart of Dusseldorf. It's very close to the train station, the Zentrum shopping arcade, and Kornigalle.

Business_and_leisure Family

8/10

Excellent

29 Apr 2025

Mariko

The refrigerator and the coffee maker were not working.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Owusu

In all everything is well organized.. and a nice reception

Business_and_leisure Family_with_children

10/10

Exceptional

21 Apr 2025

David

Little Tokyo Dusseldorf

Good location near to HBF and bus station. You are right in the heart of little Tokyo so there is plenty to do eat and drink. Main centre of town is a short walk.

Staff were friendly, polite and helpful.

The only issue I had was that the elevators were out of action for a day. Not a big deal but not the first time i have had this issue here!

Definitely recommend

Friends_and_family Friends

10/10

Exceptional

18 Apr 2025

Kamran

Luxus 😍

Leisure Self

10/10

Exceptional

07 Apr 2025

John

Clean and comfortable property, with friendly and helpful staff.

Leisure Friends

10/10

Exceptional

30 Mar 2025

Asad

I found Clayton to be an excellent choice for my stay. The Japanese quarter is a stones throw away and there are plenty of very nice restaurants around. The property itself was really impressive and I will be staying at Clayton for all future Düsseldorf trips

Business Self

10/10

Exceptional

24 Mar 2025

Lovepreet

I would stay here again, great location and hospitality especially from Franando at the front desk, only thing lacking would be the breakfast as it was very simple options. Great top view of the city from the spa.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Victor

Np

10/10

Exceptional

15 Mar 2025

Verified traveler

Always a pleasure.

This is a regular stop for us when visiting Dusseldorf. We stay in the executive suites usually. Very clean and comfortable and worth the little bit extra if you can afford it. Very impressed with our server in the restaurant as he remembered us, where we were from, and what we enjoyed last visit.

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Diane

Lovely hotel in a good location

This hotel was in a good location, only a 5 minute walk from the station. There were plenty of food options nearby and the walk into Dusseldorf centre wasn't too far either.

The room was clean and spacious with plenty of storage and also a fridge.

We used the pool once during our stay as it wasn't a priority for us but the €15 fee put us off nipping in for an hour. If we were going all day it would probably be a fair price as the views were great.

We had drinks in the bar area which were reasonably priced but we didn't eat in the restaurant.

All in all a great stay and would definitely stay again should we return to Dusseldorf.

Partner

10/10

Exceptional

25 Feb 2025

Xinqi

Coffee machine was not working but very nice location hotel！

8/10

Excellent

29 Jan 2025

Michael

Room good. Spa area good. Bar area good.

Solid Hotel for the price and convenient access to Ubahn for old town and Messe.

Business Self

10/10

Exceptional

20 Jan 2025

Ed

I enjoyed my two night stay here. Staff were perfect, location was close enough to the train station and not too far to the Old Town. I’ll definitely come back.

Leisure Self

10/10

Exceptional

05 Dec 2024

Tom

Very large room. Executive suite. Only one small window so no fresh air was circulating. Very nice staff.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2024

Adam

Over Price drinks

Drinks are very overpriced

Business

6/10

Pleasant

01 Dec 2024

Mark

Nice contemporary hotel with good space. Description on Expedia led us to believe that there was hotel parking and EV charger. However the parking is under the hotel and is not part of the hotel. Also only 2 chargers that were very expensive. The hotel has an arrangement with another parking garage 500 meters away that is less expensive, but no chargers at all. Only other chargers are on street.

Leisure Friends

6/10

Pleasant

30 Nov 2024

Verified traveler

アメニティはない

アメニティーにスリッパなど記載があったが、部屋には備えていなかった

10/10

Exceptional

29 Nov 2024

Jun

waiting time for check in is always toooooooo long

Business

8/10

Excellent

18 Nov 2024

Tiernan

Nice hotel

Hotel is nice and location is good. The elevator system is terrible... just get normal ones

10/10

Exceptional

11 Nov 2024

Carl

A. Dry friendly hotel. Serves one of the better breakfast that I have had. Nice selection of food. Our first room wasn’t in good working order and they moved us right away no questions asked. The pool is on top of the building so you get a great view of the city. The Spa is very nice as well. Had a great time as the location was a 10 minute walk to all the shopping you wanted and a 10 minute walk to old town for all the food you wanted. If you want Asian food it is all around the hotel.

Partner

10/10

Exceptional

10 Nov 2024

Carl

Great place, friendly staff had a problem with my room and they moved me to another room right away. The pool is awesome really nice hotel

Partner

10/10

Exceptional

06 Oct 2024

Derrick

The area was convenient and close to the train station however a bit noisy late.

Business

10/10

Exceptional

20 Sep 2024

Joel

Great, large hotel in central Dusseldorf

The hotel is well appointed with a seperate drive in entrance. There are a LOT of rooms here, but all are large for a city centre hotel. Well decorated, comfy bed and modern bathroom.
Only minor point is that the lift is a little complicated to operate. You'll see what I mean. And all the TV stations were in German, no other languages available.
There was a bit of a queue at check in but the staff dealt with it well. A big smile on the guy at check out so very friendly.
I would recommend this hotel.

Business

8/10

Excellent

17 Sep 2024

Corey Action

Nice location, just needed upkeep

Our stay was overall ok. Easy walk to the train, food, shopping and the old town. We stayed a week. The pool was out of service the first 4, and the workout equipment was out of service. Once the pool was open, it was too cold for us to swim in. Bummer, because we really wanted to have a gym, spa and pool to relax in. My partner got a facial and had a mild breakout. It wasn’t worth the rate because those important amenities we booked the hotel for, weren’t working. But the stay in the city was cool.

Business Partner

8/10

Excellent

08 Sep 2024

Lawrence

Great location 15mins away from the buzz

Location is a short walk from the busy streets with many asians restaurants and marts around.

Internet was horrible in the room except right behind the main door. Provided two single bed joint together as one big bed. Toilet is super bright like like makeup store.

Business

8/10

Excellent

30 Aug 2024

LOUISA

Great hotel

Great location, near to the Eurostar train station & the town center. The staff is very professional and speak english.
The room is well laid out with a desk. The toiletries are of very good quality. The room temperature was perfect, no need for adjustment. Breakfast was great, the scrambled eggs were perfect (thank you chef).
It would be nice to see some brighter colours in the breakfast room. I highly recommend this hotel.

Self

6/10

Pleasant

05 Aug 2024

Abigail

The hotel is very nice, room was clean. Although I must stress this, the wifi was HORRIBLE. Always disconnected, everything struggled to load. FIX THIS PLEASE, PEOPLE HAVE STUFF TO DO AND NEED WIFI. Also, our TV was incredibly basic and the remote didn’t work because the batteries were rusty and degrading. Other than this, it’s a great hotel, didn’t have any issues otherwise. Cool area too. FIX THE WIFI.

Leisure Partner

8/10

Excellent

04 Aug 2024

Lillian

I didn't like that the pool was such a high additional cost, and only accessible until 7pm.

Leisure Partner

4/10

Poor

21 Jul 2024

Verified traveler

Not recommended

Really surprised by the overwhelmingly positive reviews of this property. The room was very dated, with large stains on the carpet, there were broken switches on the wall and one of the bedside lights was broken. The room had a funny damp smell. Maybe we were just really unlucky with our room, however a big problem generally was the reception. There didn’t seem to be enough staff on reception for the number of guests checking in/out/needing help. We stayed for just one night but needed to visit reception 4 times, and every time there was a queue of around 30 people waiting to be seen. The reception staff were doing their best but just seemed overwhelmed by the number of guests.

The hotel was in a good location, easy to walk to the river and not far from the station. Although on a main street it wasn’t noisy.

Friends_and_family Family

8/10

Excellent

16 Jul 2024

Hiroshi

Good location

8/10

Excellent

07 Jul 2024

Xeride

Good location near main train station. Room comfortable

Leisure Family

8/10

Excellent

29 Jun 2024

John

One night stay in Dusseldorf

Nice hotel in a good location and staff were friendly. Booked it for access to the pool only to find out that was €15 extra. Would have been nice to know that up front

Self

10/10

Exceptional

20 Jun 2024

Siva

Exellent place

Business Self

2/10

Poor

18 Jun 2024

Anna

Rude staff that refused to check-in.

Leisure Family

6/10

Pleasant

17 Jun 2024

Chris

Do something about those pillows!!

Hotel was fine. No hot tub in the spa was a let down and the pillows were awful but the rooms were clean and spacious. Food was also nice.

Friends_and_family Friends

10/10

Exceptional

16 May 2024

XING

很好的体验

Business_and_leisure Family

10/10

Exceptional

03 May 2024

Barry

Great choice

Very comfortable, new, clean and efficient. Also well located for Hauptbahnhof.

Business

10/10

Exceptional

20 Apr 2024

Trevor

Large room, good bathroom facilities and a fairly short walk to the railway and tram station

Leisure Family

8/10

Excellent

18 Apr 2024

Carl

I liked the Japanese restaurant

Business_and_leisure Self

10/10

Exceptional

05 Apr 2024

Arai

Very good

Business Self

8/10

Excellent

24 Mar 2024

David

Lovely hotel in terms of contemporary decor and great facilities (pool and spa). Only downsides were that
The room had a horrible damp smell and the breakfast a bit average

Leisure Self

6/10

Pleasant

22 Mar 2024

Arturo

I was stayin at floor 3 and didn’t have access to internet (it would come and go every 5 minutes) and the staff wasn’t of much help.

10/10

Exceptional

21 Mar 2024

Carla

Lovely hotel

Lovely comfortable rooms. Would definitely stay again

Business

10/10

Exceptional

03 Mar 2024

Omar

Safe

Business_and_leisure Self

10/10

Exceptional

07 Feb 2024

Mr Mohammed A

Great stay - great room

Executive room is spacious; comfortable bed, good desk area for work, TV offers German and English channels, the power shower is brilliant, good amenities in the room: wardrobe, suitcase space, ironing board etc.

Hotel WiFi is good for phone use but not for laptop connection.

Hotel staff were friendly, especially the young man who is dreaming to work at The Shangri-la in London - wonderful customer service from him. Room was exceptionally clean, with good natural light in the room (#386).

Will definitely stay again.

Business