Mercure Hotel Duesseldorf City Center

10/10

Exceptional

05 Mar 2026

Nigel

I only stayed for 2 nights. The one thing I will say is that all the staff were excellent and friendly

Self

10/10

Exceptional

01 Dec 2025

Dimitar

Wine shop

Business

8/10

Excellent

19 Oct 2025

Christina

Lovely staff.

Partner

10/10

Exceptional

15 Oct 2025

Ali

You have many dining options around the hotel super convenient transportation less than 3 minutes to main train station 10
Minutes walk to shopping area which is a plus cause it’s quiet around the hotel if around the shopping area it would be always crowded and loud so it’s the best option always happy to revisit

Leisure Partner

10/10

Exceptional

10 Oct 2025

Ali

Food shops around the area with many varieties , extremely friendly staff that were very helpful of where to go and where to dine and reserving a cab to the airport , highly recommended plants near the main train station just two blocks away also pricing is perfect we really enjoyed our stay and would definitely go there again and again

Leisure Family

10/10

Exceptional

02 Oct 2025

ksenia

Good location, clean rooms, friendly staff. Recommend to book . Thank you

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

ISTVAN

Room with double window to better insulate sound! Great!

Business Self

4/10

Poor

09 Sep 2025

Lance

Staff are very polite, professional and were happy to help. However the hotel operation was quite disappointing. I booked a room which specifically stated a safe/deposit box was included. The hotel failed to provide this on my first day but arranged to move me to another room the next day. I still had to put a deposit for the safe. However the AC in the new room was not working ( could not be fixed on a Sunday ) and the pillows were rock hard. All in all, the stay turned out as too much hassle for just two nights.

6/10

Pleasant

25 Aug 2025

Katie Lauren

The staff were nice and the hotel was in a good location close to the train station. The rooms were quite noisy on a night. We booked a non smoking room which we were given but our room stank of cigarette smoke. We opened the window to try see if the smell would go away and went out for the afternoon after we had checked in but when we returned the smell was still there. We asked to change rooms but were told the hotel was full and because we hadn’t only just checked in they couldn’t move us. The staff were kind and did give us a complementary drink and spray some air freshener in the room but this still didn’t mask the smell of the smoke. We wouldn’t return.

Leisure Partner

10/10

Exceptional

10 Aug 2025

ANN MARGARET

Food was amazing and bed was so comfortable

10/10

Exceptional

27 May 2025

Alex

.

8/10

Excellent

10 May 2025

Roger

Decent hotel close to central station.

Every kind of dining options close at hand.

Walkable to old town & river.

Leisure Self

6/10

Pleasant

04 May 2025

Neil

Good location but very dated - no AC

Good location, but quite a dated hotel. There is no Air Conditioning, just a very old cooling system that was totally ineffective. Our room was unbearably hot. There was a fridge in the room but this wasn’t working. On the positives, the hotel is very reasonably priced and the staff were very friendly and efficient.

Partner

8/10

Excellent

01 May 2025

James Richard

Was overall very good

8/10

Excellent

24 Apr 2025

Mark

Staff were extremely friendly and helpful. Room was perfectly acceptable, but bathroom was very small, and although there was ample hot water and washing products, towels were of poor quality, and more importantly, there was no mat in the bath, so entering and exiting the bath was potentially dangerous.

Leisure Self

10/10

Exceptional

13 Apr 2025

Kathy

The staff were so kind and helpful.

8/10

Excellent

13 Apr 2025

Graeme

The room could do with getting refurbished, starting to look a bit dated. The bath is very high to step in & out off to use the shower & their was no handrail to help.

Business Self

4/10

Poor

06 Apr 2025

Qinwei Allen

Noisy, dated and NO AC. Extremely loud on the street until 5am with people screaming and laughing, trains and cars non stop until the 2am. Without a working AC and cannot open the windows, it was hot and a sleepless night... Very friendly staff to provide a small fan but again too loud to use. Check in and check out was easy, 25 euro parking fee was a bit expensive. There is only one lift for the entire hotel, so long wait time during checkout time. We picked this one due to last minute booking, will choose a quieter hotel next time.

Leisure Family

8/10

Excellent

10 Mar 2025

sam

Decent hotel, great transport links for trains and trams. Quite dated and the air conditioning was poor. The room was like a furnace for the entire time of our stay.

The staff are extremely helpful and the breakfast is excellent, if a little expensive.

Leisure Partner

8/10

Excellent

09 Mar 2025

Jean-Baptiste

Convenient, near the main station. Prices are reasonable.

Leisure Partner

6/10

Pleasant

18 Feb 2025

Kyle Alan

Room seemed a bit dingy, mostly due to unpleasant lighting. Excellent bathroom, helpful front desk staff.

Leisure Friends

8/10

Excellent

03 Feb 2025

Inderjit Singh

Good location, wonderful staff.

6/10

Pleasant

01 Feb 2025

Saghar

I stayed at this hotel recently, and while the location was good, walkable with easy access to everything. the facilities and services did not meet my expectations. I believe there is room for improvement in terms of amenities and overall service quality.

Leisure Friends

6/10

Pleasant

29 Jan 2025

Taner

Banyodaki soruna dikkat

İstasyona yakınlığı sebebiyle bir gece için tercih ettik. Bir geceden fazla kalmak için önermiyorum. Banyoda küvete girmek çok sıkıntılı. Fotoğraflarda göreceğiniz gibi camın açılma tarafı klozetin olduğu dolu kısma doğru.

Partner

6/10

Pleasant

22 Jan 2025

John

Medioker, a bit dull, no personality ..breakfast very, very standard...a bit of disappointment.

Business Friends

6/10

Pleasant

03 Jan 2025

John

Downstairs common area (reception and bar) were freezing cold. Bar only had one lager (Bitburger) which was horrible. On arrival talked to reception about parking. Found the car park was closed due to renovation (this was not notified in advance as I had picked the hotel on its parking availability as I was driving round Europe and I was knackered) and male staff member extremely unhelpful about alternatives. No local amenities such as bars and restaurants near hotel. On street parking overlly subscribed making it difficult to park. Spent a good hour roaming the streets looking for parking. Otherwise OK ( I was being facetious if you had not picked it up.

Business

8/10

Excellent

14 Dec 2024

Jean-Baptiste

Location is convenient and staff is very helpful.

Leisure Partner

6/10

Pleasant

02 Dec 2024

Samantha

The room needs an upgrade, new pillows wouldn’t go amiss, the old fridge ‘unit’ has holes drilled into it, the bathroom is tired, new sink and perhaps some drain cleaner down the bath plug hole - a shower screen that keeps the water in and doesn’t flood the floor. We did not have housekeeping in the 3 days, just a knock on the door around 6pm and some clean towels handed over. For a 4 star hotel I expected a lot better. It was okay - nothing more.

Leisure Family

8/10

Excellent

27 Nov 2024

Jack

Overall Nice Stay - Poor Heating

Overall a nice hotel, however the weather was very cold and the heating in the room did not seem to work!

Business

10/10

Exceptional

21 Nov 2024

David

Great stay. Easy to find and located in an area close to little Tokyo

Leisure Friends

10/10

Exceptional

12 Oct 2024

Petya

Can't wait to be back, thank you for the pleasant stay.

Leisure Family_with_children

2/10

Poor

30 Sep 2024

Amro

Despite marketing that they have air conditioning in their website, the rooms do not have air conditioning

10/10

Exceptional

17 Sep 2024

Paul

Great place to stay at the price point. Safe, clean, and good access to the city. Everything I needed for a short stay in Dusseldorf.

Leisure Self

6/10

Pleasant

27 Aug 2024

Tony

Aircon didn't work. Was on full, but just blows out room temperature air. Was told it would be fixed but wasn't so had to borrow a fan as far too hot to sleep.

Only a single socket vaguely close to the bed, which was used by the TV, so I had to unplug it for the fan.

Two sets of double glazed windows behind each other (which can be opened) so zero noise from outside.

Price was really good for Gamescom week however.

Self

8/10

Excellent

21 Aug 2024

RONALD

Was not informed about hotel tax until arrived

10/10

Exceptional

20 Aug 2024

john

Staff were very good and efficient with everything. The breakfast was excellent. The rooms were clean with a good shower.

Leisure Family

10/10

Exceptional

20 Aug 2024

Roger

Excellent location, excellent value

For the price, this hotel is excellent value. Location is ideal, just 5 minutes from the railway station in a commercial area. Rooms were clean and tidy, nothing special but more than adequate for our needs. Be careful when getting a taxi though. There are 3 Mercures in Dusseldorf, two being City Centre and Centrum. Don’t do an unnecessary tour of the city like I did.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2024

Diane

Stayed here many times very nice convenient hotel close to train station

Leisure Friends

10/10

Exceptional

18 Jul 2024

Diane

Travelling around Germany by train so Hotel was conveniently situated

8/10

Excellent

07 Jul 2024

Gary

A dated but reasonably comfortable hotel.

I was initially allocated a very small and very warm room with broken air con. When I said that it was not acceptable I was given a much better room. Thank you to the lady on check in for sorting this out.
The hotel does seem dated but the bed was comfortable and I slept well. The breakfast is overpriced so we ate elsewhere.

Friends_and_family Friends

6/10

Pleasant

07 Jul 2024

Ian

Room was small and furnishings dated for the price. They also wanted €20 for breakfast so I went to cafe down the road. Having said that it was clean and did me for the 2 nights I originally booked but when I decided to stay longer in Dusseldorf I moved to a cheaper and better hotel along the road

Leisure Self

8/10

Excellent

27 Jun 2024

SIMON JON

Very convenient for train station and trams. 15 minutes walk to old town. Hotel dining room not open for evening meals. Great breakfast. Helpful staff and nice bar.

Leisure Partner

6/10

Pleasant

17 Jun 2024

Tim

Average hotel at best

Very expensive for an average hotel in a rundown district. Best aspect is it's close to the main train station. I won't be rushing back.

Business

10/10

Exceptional

27 May 2024

Roel

Great hotel

Business_and_leisure Self

10/10

Exceptional

27 May 2024

Barbara

Excellent property

Leisure Partner

8/10

Excellent

03 May 2024

Michael

Nice and cute hotel, with very courteous staff, amenities were great. Building was a tad old but that's what you get for this part of the city. Overall a great experience and would recommend to family and friends.

Leisure Self

6/10

Pleasant

31 Mar 2024

Sudipta

The house keeping didn’t clean the room properly. The baby cot provided in the room was broken. We did mention all these point at the reception.

Leisure Family_with_children

6/10

Pleasant

11 Feb 2024

Karzan

This is very good

10/10

Exceptional

20 Jan 2024

Lee Jason

The staff on the front desk and cleaning team are all very friendly and helpful.

Leisure Friends

10/10

Exceptional

23 Dec 2023

Stuart

Very nice and helpful staff. Able to walk to the old town and very close to the main station. I'd stay again.

Leisure Self

6/10

Pleasant

10 Dec 2023

Sarah

Disappointing

I stayed in a classic single room for one night. Given the shabby condition of the room, which was reminiscent of student accommodation, it was very poor value for money.

The hotel's website states there is a complimentary mineral water and tea and coffee making facilities in the room. There was no water and only a kettle and a mug - but no coffee or tea to actually make a drink. I checked with reception who said this was correct and that there was a communal coffee machine in the lobby. What's the point of a kettle and cup in the room then?! As someone who likes to have a coffee or two before getting dressed, a coffee machine in the lobby was no use to me.

The furniture was shabby and worn and the grout in the shower required attention. Otherwise the rest was clean and the staff friendly. Wouldn't stay there again - I expected better of a Mercure hotel.

Self

6/10

Pleasant

07 Dec 2023

David

Convenient for railway station

4/10

Poor

03 Dec 2023

Hannah

Thankfully we only stayed here for one night, any more than that would have been unbearable. Staff were friendly enough but the room was small with limited facilities and very noisy.

Leisure Partner

8/10

Excellent

12 Nov 2023

Philip

Easy to get to

6/10

Pleasant

11 Nov 2023

Mark

The suite I stayed in had some weird quirks. First, the shower was constricted to a 3 ft x 3 ft square raised about 20 cm from the floor. If you were to slip in it, you'd be at serious risk of face planting against the counter next to the shower (I know because I nearly did, the shower and floor itself were very slippery when wet).

Second, the single twin bed in my room barely had any bedding, just two pillows, a mattress cover, and a duvet. The mattress was okay but not terribly comfortable. I definitely had a budget suite! I don't know if it reflects the typical quality of their rooms, but claiming that Mercure City Center is a 4-star hotel is definitely pushing it based on what I observed.

On the plus side, the staff were very friendly and the breakfast options were top notch. Location also can't be beat. I don't know if I would stay again. As time passes I'll probably forget the critical parts of this review.

Business_and_leisure Self

10/10

Exceptional

30 Oct 2023

Darren Andrew

Lovely very large warm room, clean and quiet. The bed was large and comfortable, very convenient for the city with plenty bars and restaurants close by. Old town a short walk and great place for eating and drinking. Breakfast was plenty to choice for everybody and the hotel staff were very friendly and cheerful. Overall this hotel is well worth staying for a great time in Duesseldorf.

Leisure Partner

4/10

Poor

23 Oct 2023

Kenneth Rodney

For money value you could say ok, however really need to get up to date with tv service, room was swapped on Friday night was even worse than initial room.not somewhere I would return.

Leisure Family

8/10

Excellent

21 Oct 2023

Betty-Jean

Would have liked more options on site.

Leisure Family

10/10

Exceptional

29 Sep 2023

Anna Marie

Clean and spacious

Leisure Family

10/10

Exceptional

30 Aug 2023

Allan

Good sized, clean room on third floor. Little noisy if the windows are open, great location not far from the train station & within easy distance of shopping/bars as well.

Leisure Self

10/10

Exceptional

27 Aug 2023

Kelly Anne

Upgraded in Hotel to a Suite - absolutely wonderful

Leisure Partner

8/10

Excellent

03 Aug 2023

Jianhan

Buffet was decent, but facilities are dated.

10/10

Exceptional

25 Jul 2023

lee

Great hotel perfect location

10/10

Exceptional

25 Jul 2023

Denny

Manager and staff are excellent. Hotel is clean and the breakfast is very good.

8/10

Excellent

16 Jul 2023

Graham

We stayed for a week in a privilege room which was large and comfortable. The room was cleaned every day and all the staff were extremely helpful when we needed advice etc. Our room was on the front on the 1st floor, so it did have some traffic / people noise at peak times but if you want to stay in the city you have to expect this.
Value for money this hotel was excellent and we would stay here again and worth the little extra for a privilege room.

Leisure Partner

10/10

Exceptional

08 Jul 2023

Rebecca

I was there on a short city break for 2 nights.
The staff were lovely, the room was clean and it was in a good location. I got the S train from the airport (€3.10) and it was about a 10 min train journey, 5 minute walk. About a 20 minute walk to the river which was a fab place to relax and not far from the shops. I would def recommend and stay again.

Leisure Self

4/10

Poor

29 Jun 2023

Verified traveler

Not Value for Money

There is no proper amenities in this room and there is no one from the reception put efforts to resolve your issue!!!

Self

10/10

Exceptional

09 Jun 2023

Steven

Very pleasant stay

Leisure Self

10/10

Exceptional

06 Mar 2023

Verified traveler

Good location, price and comfort

We stayed for only a night in the city and the hotel is located close to the Central Train Station and if you are up to longer walks, you can even get to the old town and the river on food.
The only problem is that the walls are thin, so whenever a neighbor arrived to the room and they talked normally in the corridor, we could hear it all.

Partner

6/10

Pleasant

06 Jan 2023

Verified traveler

Not a 4-star hotel, 2 is the most.

I cannot believe this is a 4-start hotel! How could they get the ratings?

Business

10/10

Exceptional

23 Dec 2022

David James Giles

Paid for a privalige double room and was not disappointed, very large room with massive bed, 5 minute walk from the train station, i would recommend using the S1 train to the hotel from the airport for £3 instead of 70-80 quoted by the taxis!
The breakfast was excellent and slept very well. Would recommend.

Leisure Family

10/10

Exceptional

05 Dec 2022

Verified traveler

Christmas Market stay

There was no heat on in the room when I arrived. It took awhile to get the room warm. Other than that it was very pleasant

Friends_and_family Friends

6/10

Pleasant

12 Nov 2022

Abi

Just feels a very dated hotel. Nowhere to eat nearby, hotel restaurant not open.

Business

10/10

Exceptional

18 Sep 2022

Matthew

Very good price. Brilliant service and food and handy for transport in and out of the city

Leisure Friends

10/10

Exceptional

29 Jun 2022

Kyle

Good breakfast, close to the hub, easy walk to shopping and Aldstadt

Business Friends

8/10

Excellent

15 May 2022

Verified traveler

Nice, helpful and friendly staff. Hotel was clean and functional. Bar was closed.

Friends_and_family Friends

8/10

Excellent

27 Jan 2020

Lee Ling

Overall is good.

Business

8/10

Excellent

23 Jan 2020

Zain

Great choice for business traveller. Good room amenities and amazing location

Business

8/10

Excellent

30 Dec 2019

Verified traveler

Great location

Kind staff and great location in city center

Friends_and_family Family

8/10

Excellent

16 Dec 2019

robert

great location within easy distance of main train station and the Altstadt. Nice sized room with a small balcony, and fully opening window which was great for some fresh air. A little bit dated but ok.
A nice Comfy bed.

Partner

4/10

Poor

23 Nov 2019

Daniel

Very expensive (probably due to high demand whilst exhibition running) for the standard of property. Lift out of order and telephone not working.

Business

8/10

Excellent

11 Oct 2019

Verified traveler

All the personnel at the reception desk is very kindly. Room large and comfortable. The position is good, not far from Central Station, 4 minutes by foot, not far from Airport DUS, 15-20 minutes by car.

Business Partner

8/10

Excellent

12 Jul 2019

Verified traveler

Friendly capable staff especially reception. Dankeschon

Leisure Self

8/10

Excellent

12 Jun 2019

Verified traveler

Central, clean, quite, value . People nice , good!!

Business

2/10

Poor

07 Jun 2019

Jinseong

The guy in the reception desk has really abd attitude..

10/10

Exceptional

04 Jun 2019

Tony

Great hotel

A fine hotel located close to the railway station and also in the vicinity of the shopping area of the city. I found the staff to be pleasant and very helpful.

Friends

8/10

Excellent

06 May 2019

Laura

Nice location and friendly staff

Nice couple of days in Dusseldorf, good location and easy to locate from the train station. Room was very warm, but there was air conditioning so not a problem. Decor a little dated throughout hotel. Would stay again if coming into the city. Onsite bar very nice, good service and variety of drinks

Friends

10/10

Exceptional

28 Apr 2019

Verified traveler

Clean and very good location.
Good price and very good room

Leisure Partner

8/10

Excellent

31 Mar 2019

Verified traveler

tHIS WAS PERFECTLY LOCATED FOR THE MAIN STATION .eXCELLENT AIR CONDITIONING .vERY VERY QUIET

Leisure Self

10/10

Exceptional

25 Mar 2019

Stephen

Good couple of nights stay well situated good front desk very helpfull clean

6/10

Pleasant

10 Dec 2018

Jenna

Mixed feelings

The hotel staff and breakfast are fantastic, the hotel is pretty clean and equipped well. However the rooms were very hot and the beds really uncomfortable.

Family

6/10

Pleasant

09 Sep 2018

Hareth

Inadequate room and bathroom.

Partner

10/10

Exceptional

16 Aug 2018

Mickey

Great location

lovely hotel. Staff were very kind. Hotel was well run and the bar was good

8/10

Excellent

11 Jul 2018

Frank

Single room. Great bed. Design was out dated a little. Bathroom: button toilet broken

10/10

Exceptional

03 Jul 2018

Verified traveler

Amazing hotel

Great location as its very central and about 5 to 7 minutes walk from the station and about 10 to 15 minutes from kognisalee shopping centre. Amazing customer service from friendly staff. A 4 star hotel in every right. Only downside is the breakfast has very limited options for vegans and vegetarians.

Family

10/10

Exceptional

30 May 2018

Viv

Great location by the train station, nice bar and seating outside.
Rooms were comfortable, clean and well equipped.

6/10

Pleasant

18 May 2018

Verified traveler

Ok hotel for a night or 2

Average 3 star hotel in need of thorough renovation.

10/10

Exceptional

13 Apr 2018

George

Mostly visiting family drinking beer& eating,

Visiting family.Possibly returning for World Cup in June 2018.

8/10

Excellent

09 Mar 2018

Mike

Good position a walk away from City Centre.

Good location. Large room but very poorly furnished. Very uncomfortable (and much too soft bed) and terrible pillows. I hardly slept. Coffee maker did not work. Would not return.

8/10

Excellent

03 Jan 2018

Verified traveler

good location.

near the Japanese / Asian centre and also decent walking distance to the central station.

Partner