Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Hotel Ambassador Duesseldorf

Dusseldorf · Germany

Harkortstrasse 9, 9View location

7.4/10Very good458 Reviews
Cleanliness7.8/107.8
Service7.6/107.6
Comfort6.8/106.8
Condition7.0/107.0
Location8.2/108.2
Neighborhood6.8/106.8
Quality6.0/106.0
Value6.0/106.0
Amenities7.2/107.2
See all ratings
Check availability Pay with crypto or card
  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Ambassador Duesseldorf

The Hotel Ambassador Duesseldorf is a comfortable hotel with 62 newly furnished rooms, equipped with all the amenities that you can expect from a 3-star hotel located in the heart of Düsseldorf.

We are within walking distance to the main train station, from where you can easily reach any part of Düsseldorf and the neighbouring cities. The Capitol Musical Theatre, the 'longest bar in the world'- the Dusseldorf Altstadt and the famous shopping areas are also 'just around the corner'.

Read more about this hotelShow less

With a stay at Sure Hotel by Best Western Ambassador Duesseldorf, you'll be centrally located in Düsseldorf, within a 5-minute drive of Konigsallee and Marktplatz. This hotel is 4 mi (6.4 km) from Messe Düsseldorf and 1.5 mi (2.5 km) from Mitsubishi Electric Hall.

Make yourself at home in one of the 62 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided on request.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.
    • Cleaning fee: EUR 10 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 14 for children
    • Self parking fee: EUR 15 per day
    • Housekeeping fee: EUR 10 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    German

    Arabic

    Greek

    English

    Italian

    French

    Spanish

Nearby attractions

Savoy Theater 0.5 km / 0.3 mi
Konigsallee 0.9 km / 0.5 mi
Stilwerk Duesseldorf 0.9 km / 0.6 mi
Capitol Theater 1 km / 0.6 mi
Kö-Bogen 1.4 km / 0.9 mi
K21 Staendehaus 1.4 km / 0.9 mi
Hofgarten 1.5 km / 1 mi
Heinrich-Heine-Institut 1.5 km / 1 mi
Dusseldorfer Schauspielhaus 1.5 km / 1 mi
Kaufhof 1.7 km / 1 mi
Wochenmarkt Carlsplatz 1.7 km / 1 mi
German Opera at River Rhein 1.8 km / 1.1 mi
Duesseldorf City Museum 1.8 km / 1.1 mi
Duesseldorf Opera House 1.8 km / 1.1 mi
Theatermuseum Dusseldorf 1.8 km / 1.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 62
  • Number of floors (main building): 6
  • Single rooms: 13
  • Double rooms: 35
  • Triple rooms: 14
  • hotel
  • American Express
  • EC
  • MasterCard
  • Visa
  • Visa Electrón
  • City centre
Show 35 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Golf course
  • Entertainment Area
  • Sofa bed
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry serviceExtra charge
  • Multilingual staffExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Newspaper stand
  • Bicycle storage
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Breakfast room
  • Conference room: 1
  • PhotocopierExtra charge
  • Fax
  • TV lounge
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • SolariumExtra charge
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-1

    Photos are not available for this room type.

    Hotel Ambassador Duesseldorf

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Ambassador Duesseldorf

7.4
Very good
458 Reviews
Cleanliness
7.8 /10
Service
7.6 /10
Comfort
6.8 /10
Condition
7.0 /10
Location
8.2 /10
Neighborhood
6.8 /10
Quality
6.0 /10
Value
6.0 /10
Amenities
7.2 /10
100 reviews shown
10/10
Exceptional
19 Dec 2025
Verified traveler
the room was excellent - very good size with bathroom inc the staff where very helpful & polite - on my next trip to dusseldorf i will be considering to stay again
Leisure Self
2/10
Poor
04 Dec 2025
Cengiz Hakan
The room was very noisy but real problem was the heating. It was cold. I checked in late and was very tired. So I slept. Then in early morning I wanted to take shower but no hot water. I waited at least 20 minutes for hot water. No luck. I had to take the shower with cold water in a cold room.
Business Self
4/10
Poor
14 Sep 2025
Michael
.
6/10
Pleasant
21 Aug 2025
Richard
.
Business Self
10/10
Exceptional
08 May 2025
Zankar
No parking availble in spite of the fact that it was advertised that onsite parking available. I had to park across the street with 4 euro per hour.
Leisure Friends
10/10
Exceptional
17 Mar 2025
Josephine
The staff were so friendly and helpful. The rooms are bigger than expected 👍😊
Leisure Family
10/10
Exceptional
16 Mar 2025
AKEMI
Friendly staff and helpful
Leisure Family
10/10
Exceptional
20 Feb 2025
Ewan
The only thing I have to say is that we were disappointed that we couldn’t park the car overnight and had to pay for outside parking. Even though cars went out for day, we were still unable to park. Not good.!
Friends_and_family Family
6/10
Pleasant
13 Jan 2025
Alexandra
Hotel was good and staff friendly but the hotel needs an update. Carpet was worn and needs a deep clean. Cigarette butts outside my window. Only issue was very noisy neighbours on my last night. They started around 11pm and kept the noise going until 3am. Very convenient neighbourhood.
Leisure Self
6/10
Pleasant
12 Dec 2024
harsh vardhan
Lot of noise, they should have double window glasses
Business
10/10
Exceptional
16 Nov 2024
Wil
Good, clean and convenient
Business_and_leisure Self
10/10
Exceptional
18 Sep 2024
HAYMAN T.
Friendly staff, clean rooms excellent location
Leisure Self
10/10
Exceptional
24 Aug 2024
Josefine
Sehr nettes Personal und auch alles andere war dem Preis entsprechend super.
Leisure Friends
10/10
Exceptional
19 Aug 2024
John
Very friendly staff and very clean facility. Happy to have daily and very friendly room cleaning. This hotel exceeded our expectations in every way. Thank you for a very pleasant stay! We hope to visit again soon.
Business_and_leisure Partner
8/10
Excellent
02 Aug 2024
Rebecca
Superb for the main train station and in walking distance of the old town. Comfortable with all the main things you expect from a hotel room.
Leisure Family
8/10
Excellent
22 Jul 2024
Salem
No aircoditiining and fan very noisy even with blugs
Leisure Self
6/10
Pleasant
27 Jun 2024
Adam
Average place
8/10
Excellent
21 Jun 2024
Sergio
Too noisy during the night
Leisure Family
10/10
Exceptional
10 Jun 2024
Hiroo
close to hbf
Business Self
10/10
Exceptional
10 Apr 2024
Aamir
very nice reception
Business_and_leisure
8/10
Excellent
09 Mar 2024
Oliver
Really good for what it offers
Leisure Friends
8/10
Excellent
15 Feb 2024
GRAHAM
Excellently situated property & very helpful staff.
Business_and_leisure Self
10/10
Exceptional
20 Mar 2023
Maria
Conveniently located in terminal 2, friendly and helpful staff big and comfortable rooms and bathrooms
Business
8/10
Excellent
27 Nov 2022
Verified traveler
The room had slightly smoke smell which affected my sensitive nose. It also next to a crossing street of which the traffic night made noisy for whole night.
Partner
8/10
Excellent
20 Oct 2022
John
Friendly staff, very willing to help, great breakfasting and clean and spacious room. Elevator broke on the last evening but these things happen.
Leisure Friends
10/10
Exceptional
14 Oct 2022
Apiradee
Nice hotel for waiting flight
Leisure Partner
10/10
Exceptional
23 Sep 2022
Nina
👌👌
Leisure Friends
8/10
Excellent
31 Dec 2021
Paul

Value for money.

Good hotel near station. Excellent value.
Self
2/10
Poor
17 Oct 2021
karen

They have never heard of customer service

Receptionist was so rude.. everything was too much trouble
No help what’s so ever
There are much better hotels in the area for the same price
Business
8/10
Excellent
14 Nov 2019
Verified traveler

Pleasantly Surprised

Doesn't look great from outside, but easy check in for fifth floor room that was very good. Comfortable beds, good shower and en-suite room, plenty of space, good television and tea/coffeee facilities. Some noise outside from trams - but honestly didn't disturb me. Would definitely stay again and very good value.
Self
8/10
Excellent
09 Jul 2019
Verified traveler
Nice room clean and friendly staff. Loud location right by the trams so only thing would have made it better would be aircon in rooms
Leisure Partner
8/10
Excellent
25 Jun 2019
David T

Good, basic comfort in a convenient location.

The hotel was very conveniently located. Basic amenities but everything was clean and comfortable. The weather was very warm so the room got warm as well without air conditioning. That was the only major drawback. The neighborhood is not beautiful but was safe and very convenient to the rail station. The staff were very helpful. I also appreciated the refrigerator selection of drinks that were very affordable.
8/10
Excellent
25 Feb 2019
John
Convenient location, round the corner from the main station. Very helpful staff and well looked after hotel. Grinding noise from tram turning corner can’t be avoided
6/10
Pleasant
01 Feb 2019
Alistair

Reasonable and convenient but some odd things

Very close to the train station, clean, most of what you'd expect from a chain. Right on the road so earplugs needed - sound from the road so loud imagined is single-glazethough may be wrong. Service perfect. Some odd things: a wildly dysfunctional shower and kettle that could easily have been fixed, but which doused the entire bathroom and the desk with water respectively - a bit of basic maintenance needed. The smallest lift I've ever been in - a source of comedy and embarrassment - obviously little to be done about that without a major refit. Decor a peculiar mix of '80s woodchip and kitschy gold-framed Monet prints, '90s bland-blonde wood desk, and smarter and more recent bathroom fit-out. Staff themselves without fault. Cheap for a Best Western albeit with some reason.
8/10
Excellent
08 Jan 2019
Verified traveler

Clean, safe, and close to the station.

Perfectly happy with what I got, given what I paid for it. The room was clean, bathroom new, but the carpet was a bit old and stained looking. Bed was clean and comfy. Furnishings were dated looking, but again, at its price point I have no problem with this. It was clean and functional, and fine for a few days. The neighborhood is not interesting - 5 minutes walk from the train station, down a nondescript street with construction opposite when I was there. Front desk staff were very nice and helpful. A but of a trek to the old town, but being so close to the station, a short journey ticket can get you there quickly. If the price is right, and you expect clean, reliable acommodation near the train station, this hotel fits that bill. I'd stay there again.
10/10
Exceptional
31 Dec 2018
Rob

Great hotel

Hotel was in an excellent location right by the Hauptbahnhof, so easy to get trams, trains and buses around the city etc. There was a mix up on the booking with hotels.com and they weren't expecting us, but the staff found us a room with no problems
Family
8/10
Excellent
05 Dec 2018
Verified traveler

Basic but comfortable

The hotel was convenient for the main train station. The rooms were a good size, basic but had everything you needed. The only small complaint was some noise from the trains which cannot be helped.
4/10
Poor
17 Nov 2018
Verified traveler
There are two train rails right by the property, very loud and noise. The fact there is no AC in the room forced us to open the windows!

The other thing is that the property is half renovated and half not, so we moved to another room trying to escape from the noise, but we moved to the non- renovated part yet, to it stinks.
Business Family
6/10
Pleasant
11 Nov 2018
Traveler
Close to Hbf. First room we got was odd; ground floor through the restaurant. Couldn’t sleep well, then food smell from breakfast area as we wanted to sleep in after a long flight and train journey. After one night we were given a room that wa through doors and up steps; it wreaked of cigarette smoke on entering. We were promptly reassigned to another room. Very small but acceptable. The location is the only thing we really loved, but no German restaurants around; just Turkish and Asian.
6/10
Pleasant
30 Sep 2018
Anett
Very clean and nice hotel but I could feel the subway all night long :(
8/10
Excellent
10 Sep 2018
Jose

Conveniently located near Dusseldorf Train Station

This is a convenient hotel to spend the night if you are traveling and need to be close to the train station. It serves the purpose. About 300-400 meters away from the entrance to Dusseldorf main train station. Bed is comfortable, bathroom is clean enough. As most european hotels, everything is relatively small. No air conditioning and the night I spend was a little too warm. However, you can open the window. Because of the carpet (I believe) the room is a little smellie. WiFi signal in my room was weak and slow.
6/10
Pleasant
06 Jul 2018
Verified traveler

Hotel stay spoiled by noise

Nothing wrong with hotel - a basic tourist hotel for a nights stay. Unfortunately it is opposite a railway line and teams run outside the hotel. We stayed there during a summer heat wave. Coupled with a lack of air conditioning we were faced with a no-win choice - either open the window for fresh air and try to sleep through the constant noise of trains and trams, or close the window and steam in the heat of the room.
Partner
10/10
Exceptional
02 Jul 2018
Mark

View for the afternoon

Got the hotel for 2 night stay in Dusseldorf to watch the Arctic Monkeys at the Mitsubishi Arena.
Hotel is 5 min walk from the station and on a quiet street. Its about a 25 min stroll to the main strip of bars in the old town. The arena was also a 30 min walk too so saved cash on having to flag taxis
Didn't get breakfast but looked very nice walking through
Great location, friendly staff, clean room and at a good budget price

10/10
Exceptional
23 Jun 2018
Finn

Great place to stay in central Düsseldorf

Had a great stay at BW Ambassador hotel. I arrived a bit too early but there was no problem getting my room. Location great - close to the railway station. On this site, it states that Wifi is available in public areas. This is not true. It is accessible everywhere - in the rooms too.
My room was towards the courtyard, which was great, but you could still hear and feel the trams passing by on the other side of the buildings, but it was no big deal and it was quiet at night.
8/10
Excellent
02 Mar 2018
Tony

Close to station

Good quiet room on 5th floor. Minibar. Safe the right size for a laptop.
4/10
Poor
21 Feb 2018
Naquadah

Small hotel, old beds

Hotel rooms were small. Elevator was extremely small. Beds need a refresh. Paid breakfast left much to be desired.
6/10
Pleasant
25 Apr 2016
Eric

Decent hotel right near the train station

Close to the train station and about 15-20 minute walk to the shopping, bar, restaurant area. Metro station is also right near by. Small room but fine for a couple nights stay.
8/10
Excellent
25 Nov 2015
Colette

Convenient to train station

Very close to train station, on a little quiet street. But all is ok
4/10
Poor
20 Nov 2015
Ron

Extortion

Extortionately expensive hotel €499 for one night.
8/10
Excellent
03 Nov 2015
Verified traveler

Convenient location

Round the corner from the station. Perfectly neat and tidy. So, all I needed for a 1 night business trip.
2/10
Poor
01 Nov 2015
HARRIS

Dont get the breakfast with your reservation.

I booked a stay at this hotel specifically with free breakfast. Unfortunately, when I checked in the clerk told me that I did not have free breakfast included in my reservation. In fact, she told me \"There is no way to book free breakfast via the internet!!! You must buy it here on site!\"

Aside from being near the train station, there's really no reason to book this hotel. The staff wasnt really all that welcoming. The room is just ok.
6/10
Pleasant
29 Oct 2015
Joakim

Just close to the train station

I booked this hotel because it was very close to the train station. The hotel was ok, but my window was facing the street and i could hear trains, at night i realised that i easily hear my neighbour talking - so walls were not so good noise isolated, neighbourhood a bit not nice at evening, hotels near by from the train station where i stayed before (direction downtown) had a better surrounding.
8/10
Excellent
19 Oct 2015
Janna

DUS hotel

The room may be small but it is very close to the train station which made it convenient for me. The elevator is very small but functional. WiFi was free but very week when available at all. Staff was friendly, room was clean and comfortable, this was everything that I needed and I would stay here again.
4/10
Poor
25 Sep 2015
Connie

Unwelcoming

The desk staff was consistently unfriendly, disdainful and unhelpful. This was the most out-of-character Best Western hotel experience I have had in my many years of global traveling. Who, at corporate, is minding the store here???
8/10
Excellent
15 Sep 2015
Verified traveler
The woman at the desk was excellent, friendly, and helpful. The location was perfect and so close to the Hauptbahnof, that I walked to it in 5 minutes. Great and fantastic restaurants and bakeries everywhere; even found a very close laundromat!
10/10
Exceptional
25 Aug 2015
Verified traveler
If there was better stable wifi.
6/10
Pleasant
09 Aug 2015
Verified traveler

Close to station

This hotel has a great location near to the train station. It is a fair walk to the city centre but there are some nice restaurants there, which are worth the effort. This hotel doesn't have air con, which can make your stay in the summer quite toasty.
8/10
Excellent
07 Aug 2015
Roni

Nice small rooms, right in the central!

Hotel is located right next train track, which was not a problem with me, although my room was facing to the other side. Room wasn't that big, but still small desk to work with, fridge, TV, with basic channels and nice comfy bed.

Excellent service upon arrival, receptionist had some good tips for a restaurants.
6/10
Pleasant
06 Aug 2015
Verified traveler

Good location, ok hotel

Close to central station, on a quiet side road.

Wifi is ok, but disconnects a lot, but you can stream YouTube!

Room is ok, no English channels.

Staff are friendly in a fairly typical German way.

Over all worth a stay for the right money! I only paid a low amount so I feel it was worth it and I enjoyed my one night stay. Even better if breakfast included.
10/10
Exceptional
03 Aug 2015
Katy

Brief stay

Very close to the central station, booked last minute but there was a concierge there late at night to get us checked in. We were only there very briefly but had a clean comfortable room and very fine time.
Family
4/10
Poor
14 Jun 2015
Laurence

Good position but not comfortable

Staff are pleasant, and the breakfast is excellent. The experience suffered from noise (the noise from the street from the tram which goes alongside, but worse the noise from adjoining rooms. The walls are clearly very thin). The mattresses are very soft so not good for anyone (like my wife) with a bad back. We did not sleep well, but the breakfast cheered us up!
Partner
10/10
Exceptional
31 May 2015
Christine

Great value, very nice and clean hotel!

Great hotel close to central station. Large, clean rooms. Very good value!
8/10
Excellent
26 May 2015
Mark

Hotel by Dusseldorf Hauptbahnhof

Very pleasant one night stay.
Only drawback was the tram noise from the road outside, which was not excessive, but for light sleepers could be a nuisance.
Ask for a room at the back of the hotel - problem solved!
6/10
Pleasant
19 May 2015
CharlieO

Short Stay Perfect

Hotel has change management since my last stay over a year ago! Free breakfast is gone which is too bad, but the quality of the breakfast remained. Front desk person would not change my room, but overall the staff were friendly during my recent stay/.
6/10
Pleasant
18 May 2015
Kate/Charlie

New management !

I have not been at this hotel for a year, and on my return it seems that their is new management. I was comfortable with the past management which kept me coming back based on the relationship. My first request to change room was turn down which did not sit well with me, but overall the staff were very nice!

Great Breakfast, but now for a charge!
2/10
Poor
12 May 2015
Verified traveler

Appalling behaviour of manager

Stay was very good first day but was completely destroyed by the actions of the most senior staff member, the manager. She had decided to move me from my room to another room without notice. This meant moving all my personal items - clothing, toiletry, etc. which of course was not packed as such a situation has never occurred to me before. I am not sure who handled my personal goods, how it was handled. It was a major invasion of privacy before even considering why a room change would be made.

I can only guess as to the room change that the manager may have had a complaint from what she considered was a regular or more important customer about their room (hotel was full) and she has decided to move me to the inferior room. The room I was moved to was old, smelly and generally not very pleasant.

I have made a complaint to Best Western as I believe this is not their normal policy but given the immoral nature of what happened, I have requested action against this person. I would advise however people not to use this hotel as no one should support this kind of discrimination.
2/10
Poor
10 May 2015
Verified traveler

The unruly manager

I returned on the second day evening to find that my card does not work. I asked at the front desk to reset my card. The very friendly person at the front desk does so. I go to my room and when I open the door, someone is moaning inside. I go back down to explain to the receptionist. She checks and the Manager has changed my room moving all my personal items - clothes, toiletry and bags to another room. Too late to argue and person was very friendly. I go to the new room. Much worse than the first room, smelly, old, unclean.

The manager had decided not to come to work the next day but I can only guess what could have happened. Most likely, the person who is in my old room complained about the quality of a room, perhaps a regular customer. This woman has decided to change for my room, throwing me in the substandard room.

I will make an official complaint to Best Western. However, I would suggest to people reading that this type of behaviour is beyond the minimum standard of respect to a customer, let alone a human being and would urge people not to stay in this hotel until this person has been called up and removed for this atrocious behaviour.
10/10
Exceptional
27 Mar 2015
Chris

An oasis in easy walking distance of the station

An excellent, clean, well maintained hotel. Good value.
6/10
Pleasant
20 Mar 2015
Verified traveler

Standard hotel. You get what you pay for.

2 single beds pushed together as a double. Close to the uban (train). 3 stops into the old town. Standard hotel but decent for the price. It was clean, free wifi and free luggage storage.
2/10
Poor
16 Mar 2015
Michele

Double booking - rip off

We had a double booking for this hotel on the same night.
I booked the hotel and then also my clients secretary booked the hotel
Both bookings were prepaid and non-refundable

there was no mercy from the hotel - they accepted two bookings and two payments and refuse to refund one of the payments

To me - this was a genuine case and they could see that two bookings had been made
this cost me personally (as it was my mistake)
4/10
Poor
13 Mar 2015
Josue

It's ok

Internet was very bad.
Family
10/10
Exceptional
03 Feb 2015
Stephen

Stopover on way to work

Excellent - my only quibble is that it wasn't clear if breakfast was included in my rate or not.
6/10
Pleasant
16 Jan 2015
Verified traveler

Better than it's surroundings....

Arrived at the end of a protest, so access was limited due to Police Vans etc.. Hotel isn't so bad, but the area around was a bit dirty/seedy (not helped by arriving at night). Very close to the station and comfortable for a sleepover and catching an early train the next morning.
6/10
Pleasant
14 Jan 2015
Andy

Average

Hotel basic but fairly priced and well located for the station.

I was in room 612. Quite noisy with trams outside. The room was quite cold, and worse I was woken in the middle of the night by a constant dripping noise. After many minutes of thinking about it, I had to get up and tracked it down to the radiator - the only way to silence it was to turn it off - very cold room by the morning but I got some sleep at least.

The staff were lovely.
8/10
Excellent
28 Dec 2014
Verified traveler

Close to city cemtre

The staff were ever so helpful, they could have done no more to make my stay enjoyable. The single room was small but OK, it did the job. There was always fresh coffee available in the lobby, a must for me in the mornings. Breakfast was good, lots to pick from. The real problem was parking, very little space at the back or trying to find parking on the street when arriving..
Partner
6/10
Pleasant
16 Dec 2014
Verified traveler

Challenge is now the location.

Because of the street cars noise and vibration I would consider probably another Best Western hotel when next time in Dusseldorf

We have been many times at the Ambassador and find it a clean well managed hotel with very friendly and helpful staff.

It is a pity, but we are sure that there are similar observations from other clients.
Thank you for being good to us over the years.
6/10
Pleasant
15 Dec 2014
Mazen

Low 3 stars

Stayed for a week. Stayed on the front room for one night and it was terrible as 5 trams pass every hour. Then moved to back room for the rest of the week and there was almost no noise.
Two of the receptionist were nice, the other two needs to find different carrier. The were rude.
Location unsafe at night... rats in the opposite parking space!!!
Their parking lot fit 6 cars only.
They are smoking-free hotel, yet on expedia there is an option to request smoking room. The name of this is misleading.
8/10
Excellent
07 Dec 2014
david

good place to stay without a car

the room only had 1 pillow and the breakfast was excellent. Parking is very difficult, there are only 4 spots within the hotel
8/10
Excellent
02 Dec 2014
K L

A satisfied returning guest.

I have stayed at this hotel several times. It is convenient to the Hauptbahnhof and provides good value for money.
Family
8/10
Excellent
30 Nov 2014
Roger

Professionally run hotel near the train station

Like so many others, I booked this hotel because I had an early morning flight out of the airport, and this place is a short walk to the train station and S-Bahn that takes you to the terminal. It was exactly what I expected, so I was happy with my short stay. The bed was pretty comfortable and there was a minibar under the TV. For the room rate I paid, I was pleased with this chain hotel and the helpful staff. The train station is about 4 minutes away on foot, but the city center isn't too close.
6/10
Pleasant
03 Nov 2014
Verified traveler

OK

Good room. Hotel situated near train station, but a bit of a walk from the Ald Stadt. Good enough hotel for a 1-night stay, but wasn't anything special.

The night-receptionist wasn't very helpful. Difficult to park the car nearby.
Family
2/10
Poor
14 Oct 2014
Verified traveler

Staff not welcoming and impossible to sleep

Very noisy the room was all night extremly noisy you will not be able to sleep.
And
Found the receptionist that was not young at all above 50 so should have experience at reception ( must have more than one ) not welcoming at all and seemed almost rude in my modest opinion
10/10
Exceptional
30 Jul 2014
Verified traveler

Fantastic location and excellent service

Nothing to fault!
10/10
Exceptional
30 May 2011
Verified traveler

Ambassodor hotel in Dusseldorf, Germany

We arrived at 1 AM and the only room left was not what we expected; however, the staff moved us next day to excellent room. Close to train station and breakfast is best we have had in 3 star (maybe even 4 star). Neighborhood a bit scary at 1AM on Saturday nite, but you walk right by police station if you stay to left on sidewalk exiting station. Looked a lot better in daylight.
6/10
Pleasant
23 May 2011
Darrel

Not the right spot

Hotel was clean, comfortable and we felt safe. Great off-street parking (Free) but it was a ways to the river and other areas of interest for us. It was walkable, but we wish we had been closer as we only had one night in Dusseldorf. Nothing wrong with hotel, typical German accomodations, breakfast was very nice.
Partner
8/10
Excellent
01 Feb 2011
Verified traveler

conveniently located hotel in Dusseldorf

I stayed for one night during a business trip. the room was a bit small but clean, internet and parking were free, so it was good value for the price.
8/10
Excellent
27 Jul 2010
Peter

Best Western Ambassador Dusseldorff city

Location was perfect for our trip as it was 3min walking distance to the main train-station. The hotel staff were friendly, polite and happy to help with any of our questions. Our rooms were ok as we had 3 (group travel), bright, airy and good sized fully openable windows! The bathrooms were spotless with great showers which you could actually turn around in! The straight forward continental breakfast was fine with plenty on offer. We never experience any problems really just watch out for the very powerful showers and the unwanted gather of water in the shower tray!!!!!
6/10
Pleasant
12 Jul 2010
Michael

Not really fit for an Ambassador

Basic, functional and cheap. Does the job but in no particular style. The room was big and clean, but some of the fittings were on the cheap side and the overal effect was one of over-grown B&B rather than \"Amabassador\". Breakfast was OK; limited choice but filled you up. Location is good for the station but its a bit of a walk to the Altstadt which is where you really want to be if you want a beer or a meal.... Having said all that, the hotel was in a quiet street and the staff were very friendly and helpful so I'd stay there again if distance to the station was my main concern.
8/10
Excellent
17 Jun 2010
Verified traveler

Best Western Ambassador Hotel

Plain & functional, good value for the price.
Breakfast included & plenty to choose from.
Room was tidy and pretty spacious.
Staff was friendly but we did need to ask for things such as maps & directions without being offered. So the staff didn't really make any sort of recommendation of any sort for visitors.
The hotel is near the main railway station, good base if you want to visit places such as Cologne by train.
Not near the old town, but the distance is walkable.
Shopping nearby.
6/10
Pleasant
23 Apr 2010
Kevin

Basic but Clean

Clean hotel, but very basic and a bit on the old side (could use some investment). Street side can be a bit noisy due to the traffic/trains. Rate is pretty good - would stay again because of the location but only if other properties are full or to highly priced.
10/10
Exceptional
08 Sep 2009
G

Best hotel in Dusseldorf

This is no doubt the best hotel I have ever stayed in, the staff are friendly and helpful, the rooms are clean and tidy, the breakfast is more than adequate. We arrived about midnight but there was still afriendly helpful person on the desk who made the whole experience of checking in a pleasure. The staff could not do enough for you all the way from the management to the lady who cleaned our room. Another plus was the mini bar in the room with drinks that cost no more than the hotel bar and this was restocked every day. The hotel is situated less than 3 minutes walk from the main train station, underground, trams and buses but is quiet at night. Recommend this to anyone going to Dusseldorf.
10/10
Exceptional
14 May 2009
edward

3 star hotel in Dusseldorf

Very pleasant for a 3 star hotel. All of the staff were most pleasant and helpful. They even let guests use their office internet and bring you a cup of coffee and cookie while using it.
8/10
Excellent
03 May 2009
Verified traveler

Dusseldorf

Older, yet clean and well maintained. There is very little free parking, but there is still free parking. The free breakfast is good and there are several item to choose from.
2/10
Poor
27 Apr 2009
J

A Nightmare!!!!

The hotel is clean and comfortable UNTIL the water pipes kick in at 4.00am and clunk away for a couple of hours. So, if you can sleep through that AND the noise coming from both sides, above and below you because the walls are so paper thin, you'll be fine!!
6/10
Pleasant
24 Nov 2025
Orhan
Kahvaltınyapmadım
Partner
8/10
Excellent
15 Oct 2025
Shyley
Recomendable
Leisure Partner
8/10
Excellent
06 Oct 2025
Roswitha
Keine Beanstandungen
Leisure Family
8/10
Excellent
02 Oct 2025
Mustafa
Very near the train station, but not too noisy street
Partner
8/10
Excellent
25 Aug 2025
Andreas
Eine Super Unterkunft im Preis Leistungsverhältnis, aber abends mag man irgendwie nicht raus gehen da der Bahnhof direkt gegenüber liegt und Junkies und obdachlose nur so Strotzen vor vergnügen ,Die Straßenbahn fährt direkt vor dem hotel lang inklusive einer gut befahrenen Straßen isz das ganze Ab und an Sehr laut. Am ende ist es schön gut und sauber man ist gut angebunden und man kann wenn man gewisse abstriche macht auch für kleines Geld dort übernachten.

Zu empfehlen ist ein eigenes Kopfkissen mitzunehmen da die auf dem Bett vor ort wie ein Luftballon sind und man am ende in einen 90 grad winkel schläft.
Leisure Friends
10/10
Exceptional
10 Aug 2025
Siham
Super zentral. 5 Minuten
Leisure Family

Location & surroundings

Hotel Ambassador Duesseldorf
Harkortstrasse 9, 9, Duesseldorf, Germany

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Hotel Ambassador Duesseldorf

41 hotel photos