Name: Hotel Fire and Ice Dusseldorf Neuss
Address: An der Skihalle, 1, Neuss, 41472, DE

10/10

Exceptional

19 Jun 2026

Stuart

Comfortable room and good facilities. Dining options a little limited especially with longer stay. Frustrating parking barrier.

Business

10/10

Exceptional

24 May 2026

Heidi

Beautiful hotel, great amenities, clean, tasty breakfast! Friendly staff, thoroughly enjoyed our short stay!

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Michael

This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.

Leisure Friends

10/10

Exceptional

24 Oct 2025

Fasih

I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event.

The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.

Self

10/10

Exceptional

11 Dec 2023

Zachary

Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.

Leisure Family_with_children

10/10

Exceptional

17 May 2023

Peter

As always , great hotel great friendly staff and peaceful

Business

10/10

Exceptional

10 Mar 2023

Peter

Always amazing stay. Staff friendly and you can sit and watch the skiers .
Great place.

Business

10/10

Exceptional

01 Sep 2021

Peter

Fire and ice chalets

Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff.
Have stayed a few times and will again

Business

10/10

Exceptional

12 Jun 2020

Peter

maz complex

What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it

Business

10/10

Exceptional

04 Jun 2020

Peter

Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again

Business

10/10

Exceptional

21 Nov 2019

bob

the place was clean, good breakfast, good restaurant, cool stuff to do

Business Partner

10/10

Exceptional

24 Oct 2019

Marc

Very nice hotel, family room perfect for children.

Leisure Family

10/10

Exceptional

21 Oct 2019

Annalise

Such a fun and unexpected place to stay and enjoy a \"ski vacation\" not far from home. Everything is so clean and nicely decorates, the staff is nice and the food is super tasty!

Leisure Family

10/10

Exceptional

06 Oct 2019

Verified traveler

We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.

Friends_and_family Family

10/10

Exceptional

24 Sep 2019

Peter

Quirky perfection

Character full, fun and great service, plus free parking!!!

8/10

Excellent

16 Aug 2019

Abdullah

Nice treehouse

The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.

Partner

4/10

Poor

06 Aug 2019

Verified traveler

No wifi

No wifi in my room, reception told me explicitly they were not going to do anything about it
Won't come back to this place.

10/10

Exceptional

15 Jul 2019

Peter

Wow, twice Wow and three times Wow!

I stayed in one of the 'tree-house' rooms and they are a nutty (no pun intended), as they sound. Approached along a winding path, just far enough from the main Ski-Halle to be quiet, but close enough to get to the action quickly. You feel like you're in the middle of nowhere!

The room is superb, very well appointed, large enough and creatively fitted out and decorated.

Excellent service from the staff.

Just wow, I'll definitely be staying there again. It's also cheaper than the city centre hotels and closer to where I need to work.

Business

10/10

Exceptional

14 Apr 2019

Verified traveler

Perfect stay with family!

This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.

Family

10/10

Exceptional

04 Mar 2019

Paul

Great complex for all the family

Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family

10/10

Exceptional

07 Feb 2019

Tara

Wonderful stay!

We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!

10/10

Exceptional

04 Dec 2018

William

Pros: Very clean and comfortable hotel with lots of amenities. No problem finding parking. Very nice vibe overall. Cons: In a very remote area away from the City. Limited restaurants around outside of the hotel. While parking is free, you have to get an exit ticket every morning so lining up and waiting for one could get annoying for longer stays. Overall, I'd definitely stay here again for my next business trip.

10/10

Exceptional

16 Jan 2018

Verified traveler

Clean hotel with an alpine feel, good beer and great food, staff brilliant

10/10

Exceptional

05 Jan 2018

Chih Wei

Children love it!

Perfect for family . Can play there all day long. Very delicious foods and breakfast.
We felt very relax there. Will go back there again in the future:)

Family

8/10

Excellent

07 Nov 2017

Fabien

Great room in a rather isolated area...

First off, the hotel looks very modern from the outside, but resembles a nice haven of piece on the inside. It hosts an inside slopes. There are a couple of eating places with one actual restaurants per se. I ate at a cafeteria style places, and the food was yummy, the service was great and all that for food I may not have enjoyed more at the restaurant. This being said, it may all be one big group or family. However, it is quite isolated. Not much around. You can walk to the nearest town, but besides a supermarket, not too much going on. So, unless you have a car, you may feel stranded unless you are into skiing, which I was not there for that. However, the room was very large, the bathroom was too. The bed was quite comfortable, the hotel was quiet and the staff was nice too. Checking in and out was a breeze. The only downside was that checkout is at 11. Not a problem for me, but this is more typical in non-chain hotels in Germany. But it may take some people by surprise.

6/10

Pleasant

31 Oct 2017

Verified traveler

20 euro cab ride away from everything

And strangely, no workspace in the room. We had the Bavarian themed room and there was no place to work. None.

The heat could not be controlled and was on full bore. We had to sleep with the windows open. Odd for eco friendly Germany.

10/10

Exceptional

27 Aug 2017

Brian

Great Place to Enjoy some fun!

I just spent the last month across several countries of Europe and this was by far my favorite hotel. Good sized rooms, friendly staff and tons to do without leaving the grounds. The price was excellent for what you get. Not a far drive into Dusseldorf, but there's so much to do (mini golf, skiing, obstacle course, etc.) you don't need to leave the hotel. The food was excellent and the beer too. Will gladly stay again if I ever return to Germany.

Family

10/10

Exceptional

08 Jul 2017

Verified traveler

Friendly staff, spacious rooms, great bars

The family suite was perfect - bunk beds for kids a hit! Restaurant food superb. Helpful staff. Fun playground and mini golf. Didn't ski - but fun to watch others! Great experience all around!

8/10

Excellent

17 Jan 2017

Verified traveler

Hotel was great with kids.

My son is still talking about the bunk beds. Lots of space in the family suite. Charming and reasonable prices. Truly recommend despite gruff staff.

Family

8/10

Excellent

11 Dec 2016

Verified traveler

nice hotel

On first arrival the staff were great. At check out the staff had cooled off.

The hotel was very nice and a great family suite. This was perfect for our family of four.

The breakfast was very good with some interesting additions. All food fresh and good selection

We decided to ski so asked for a late checkout and paid an additional 30 euros for this.

I would definitely recommend the hotel to friends if in the area

8/10

Excellent

29 Jun 2016

Tony

Surprisingly unique

Reserved this room blindly and while in a hurry, because I needed a place relatively close to the airport. I had no idea that it was a resort style hotel. Almost bizarre, in a pleasant way, there is an indoor ski slope, terrain park, miniature golf conjoined with the hotel. The room and decor are Alpine style and immaculate. Very pleasant for our young family. Room price was unexpectedly low. The restaurant was superb. We would definitely stay here again.

10/10

Exceptional

24 May 2016

Verified traveler

Great hotel with fun activities. The food is great. The staff is super-friendly and helpful.

8/10

Excellent

23 Dec 2015

Heidy

Great hotel, but noisy

Great quality hotel, modern, clean, comfortable, good value for money, but noise during the night was terrible. The hotel hosts a club/disco/bar over the weekend. We were woken twice at 2 am and 4am from noisy hotel guests with absolutely no consideration for others.

Family

10/10

Exceptional

27 Nov 2015

KEE SUN

Fantastic

Everything was just great, no complain :)

Family

10/10

Exceptional

23 Oct 2015

colin

good place to stay

Quick trip with a business agenda, hotel was very comfortable and facilities were great

8/10

Excellent

15 Aug 2015

Verified traveler

Good Overall Hotel

Good Hotel. Wifi was very poor. You continuously got disconnected even in the lobby. For a hotel like this, they need to have a better service. Also, they left a free bottle of water the first day, but would not replenish for the rest of days.

10/10

Exceptional

10 Aug 2015

Jean

Cool place

beautiful property clean and easy to access. The room was comfortable and I would highly recommend it.

Family

10/10

Exceptional

08 Aug 2015

Jean

Great place to stay

Excellent did not eat or drink here but loved the hotel and property

Family

10/10

Exceptional

08 Aug 2015

Verified traveler

Very nice hotel, unique hotel with skiing and snowboarding all year long. Clean and new, all the amenities. Our favorite hotel of our trip.

Family

10/10

Exceptional

17 Jul 2015

Verified traveler

Great hotel

Superb would recommend this hotel nice , clean, comfortable,

10/10

Exceptional

13 Jun 2015

Trevor

Awesome!!!

Awesome, this hotel was excellent and a ski slope inside the hotel. It's all themed around the ski and snow theme, food excellent and they have thought of all the extra touches such as dripping water sounds of melting ice in the toilets. Highly recommended

10/10

Exceptional

17 Nov 2014

Jonathan

Apres Ski anyone?

Really nice hotel, pretty new and it has a built in year round set of ski hills. Has a lodge like feel on the inside. Breakfast was very good and a decent value by EU standards. The reason for the less than perfect service score was that the check in staff messed up my car request for the following day. Otherwise top scores. It pretty much is in the middle of nowhere and a farther than I expected from the airport.

10/10

Exceptional

26 Jul 2014

Janet

What a fantastic Hotel

This is a beautiful hotel with fantastic staff. Nothing was too much bother for any of them. The facilities were brilliant and we enjoyed the skiing very much. The size and standard of the rooms was great and everything was sparkling clean. The food was lovely and very reasonably priced. They even did a special dinner for us when the restaurant was closed one night. I highly recommend staying here. The only tiny drawback was that it is a little bit far out from Neuss and public transport so we had to get taxis every day.

Partner

10/10

Exceptional

20 Jul 2014

David

Unusual and comfortable hotel

This hotel is decorated like a ski lodge, which is a bit disconcerting as the countryside is very flat outside. However it is very new and everything worked well in the room. I enjoyed the shower in the room (no bath) particularly. The hotel was also easy to find as the indoor ski slope is very tall and can be seen from quite a distance away. There were always spaces in the car park. The gym and spa appeared well equipped and continued the mountain theme in their decor. I used the hotel as a base for travelling in the area, and the location was fine for access to the motorway

10/10

Exceptional

11 Apr 2014

Verified traveler

Eating breakfast looking over the ski slope

Great hotel, next to the indoor ski slope. Clean and modern interior. Definitely recommend a stay.

8/10

Excellent

05 Apr 2014

Dan

Another good stay

Hotel excellent as usual, hotel bar not much atmosphere, had dinner at the adjoining ski hall, food was lovely but service was unusually bad. Breakfast overpriced. Spa and leisure facilities excellent, only one bad point the sauna was not available to use in the morning.

10/10

Exceptional

24 Feb 2014

Andrea

great service

very friendly hotel staff, well maintained hotel

10/10

Exceptional

28 Dec 2013

Tony and family

Overall outstanding

We stayed two nights at the hotel for the purpose to visit Dusseldorf shopping and Xmas markets. This hotel was outstanding. Very good location, only fifteen minutes away from the city centre. Outstanding service and very comfy stylish rooms. We enjoyed eating at the restaurant area of the hotel and the breakfast meal was outstanding although we thought slightly expensive. Overall an outstanding hotel.

10/10

Exceptional

21 Sep 2013

Steven

Convenient if all Cologne hotels are booked up!

We stayed here and commuted by bus and train to Cologne Trade Show.

10/10

Exceptional

09 Sep 2013

Ursula Kuzenko

a little far from the DUS airport.

The hotel was excellent but the location difficult to find. Even with GPS we had problems to find it becuse it was practically \"in the middle of nowhere\" and quite a way from the DUS airport

10/10

Exceptional

17 Aug 2013

GJB

Hotel with a difference

The hotel was recently built and all fixtures and fittings were in good order..Receptionist could not have been more helpful and all this with a choice of restaurants and even a ski slope.

10/10

Exceptional

15 Aug 2013

Ofirfe

Stay review

Hotel stay was great. We're not skiers but the facilities looked great. The room was clean with all needed amenities. Breakfast was great and fairly priced. We were't particular about our surroundings since we travelled around the area by car. All in all I totally recommend this hotel.

Family

10/10

Exceptional

21 May 2013

James

fantastic hotel, unique style and great service

An excellent hotel, with unique styling and very efficient, friendly service. The rooms are very well equipped and clean, restaurant was excellent and breakfast very nice although expensive. The facilities were excellent and although I didn't have time to use it, the ski slope on site looks fantastic! I'll definitely stay here again on my next visit.

10/10

Exceptional

19 Apr 2013

Verified traveler

This is an exceptional 5 star hotel built next to an artificial indoor ski resort. In the middle of farm country 15 minutes West of Dusseldorf is a surprising gem. Every detail of the hotel is first class. The public spaces and the rooms have a warm and welcoming decor mixing wood with the most modern fixtures. It seems totally new. I didn't use the skiing but it looked like fun. Free parking Free wifi. Great B'fast.

8/10

Excellent

15 Apr 2013

Mehta

Wunderbar !!

Stayed here several times now. So much to offer . Wish I had more time to use the facilities.
Good breakfast , maybe little pricey.

4/10

Poor

13 Feb 2013

Daniel

Fire & Icy reception on 2nd stay

I have to say I love this hotel , facilities are great ,this was my 3rd stay but by no means was as good as the previous visits. Spoiled by the arrogant and unfriendly back reception staff. I decided to stay an extra night , was guaranteed a room for sure but was unable to physically re book in at the reception desk before I departed for my meetings for that day. Big mistake, I travelled 2.5 hours back to the Fire &Ice only to find there was no room for me . I was bumped out to \"equivalent\" Dorint Hotel but by no means was the same .

10/10

Exceptional

08 Dec 2012

Mehta

Winter wonderland

I really enjoyed my 2 night stay at the Fire And Ice hotel . This hotel really put me in the spirit of Xmas . Helpful friendly staff. Rooms are excellent . The health spa is super,Open late so that's good if you've had a full day of business meetings. And if you fancy sking or snow boarding you have an indoor ski slope bolted onto hotel .

10/10

Exceptional

15 Aug 2012

sally

near to where we were visiting

clean modern room, helpful staff, provided us with a snack when arriving late, breakfast good, good price due to reduction

10/10

Exceptional

16 Feb 2012

Verified traveler

Recommended

Great place to stay for a couple of days - comfortable rooms, quiet spaces, good people, easy parking out front, indoor skiing right out the back door if you wanted it - only 2 negatives were lack of Wi-Fi in the room due to some technical issue, but offer was there to change rooms, & having two lots of door knocking prior to the check out time on the last day - a tad pressure orientated & disruptive but the rest was easy & the shower grottos and saunas were great & actually empty of people so heaps of space & choice

10/10

Exceptional

07 Jul 2026

Aleksander

Bra.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Deborah

Wir hatten ein super schön eingerichtetes Zimmer mit ebenerdiger Dusche, Klimaanlage und Kühlschrank. Die Zimmer sind modern eingerichtet und das Hotel hat einen tollen Einrichtungsstil mit viel Holz und klasse Hüttenoptik. Auch der Saunabereich war schön. Er ist nicht arg groß aber die Duschen sind in einer Art größeren Grotte und die Backofensauna war wirklich sehr heiß eingestellt sodass wir gut saunieren konnten.
Zudem war es sehr ruhig und wir haben gerne dort übernachtet. Gegessen haben wir im Restaurant mit Biergarten und fanden auch toll, dass direkt nebenan eine sehr gepflegte Minigolfanlage ist.
Auch das Parken ging total problemlos und war mit 6€/Tag sehr günstig.

8/10

Excellent

01 Jun 2026

Nicole Carina

Sehr gute Lage, saubere Zimmer.

Partner

10/10

Exceptional

01 Jun 2026

George

Het hotel is makkelijk te bereiken en ligt in een prachtige omgeving.
Het personeel is vriendelijk en behulpzaam.

De kamer was prima, schoon en alle voorzieningen waren aanwezig.
Het ontbijtbuffet is ook zeker een aanrader!

Partner

8/10

Excellent

10 May 2026

SALİH CEMAL

Kahvaltı menüsü tazeydi, çeşit yeterliydi

Self

8/10

Excellent

17 Mar 2026

Olaf

Wellnes top, Personal wirkte beim einchecken etwas unfreundlich auf mich

Self

6/10

Pleasant

01 Jan 2026

Jacqueline

Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh.
Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.

Leisure Family

10/10

Exceptional

24 Oct 2025

Laura

Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.

Leisure Family

8/10

Excellent

12 Sep 2025

Susan

Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars
Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig

Business Self

10/10

Exceptional

06 Jul 2025

Tim

Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!

Leisure Partner

10/10

Exceptional

16 Jun 2025

Julie

God oplevelse

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Dennis

Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder

Leisure Partner

8/10

Excellent

10 Nov 2024

Ruediger

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!

Business

10/10

Exceptional

13 Oct 2024

Karin

Sehr schönes Hotel

Partner

10/10

Exceptional

13 Oct 2024

Karin

Hat alles gepasst.

Partner

8/10

Excellent

17 Aug 2024

Arixya

Sehr gut

War sehr angetan. Und lecker essen

8/10

Excellent

09 Jun 2024

Oliver

Baumchalet war wirklich schön. Sehr ruhig und schön eingerichtet und sehr sauber. Das Personal war überall sehr freundlich und hilfsbereit.
Einzig das Buffet im Biergarten vom AlpinePark ist vom Angebot und Auswahl zu dem aufgerufenen Preis von 33,90€ p. Person schon fast unverschämt. Aber das Frühstück im Hotel ist sehr gut mit guter Auswahl. Alles in allem zu empfehlen.

Leisure Partner

10/10

Exceptional

18 Mar 2024

Thomas

Tolles Erlebnis!

Ein \"spannendes\" Erlebnis, die Schihalle nahe Düsseldorf!
Es kommt teilweise richtiges Schi-Feeling auf - vor allem, wenn man als Zuseher in einer der \"Hütten\" weilt.
Seminarbereich passt wunderbar - fein ist der Blick aus dem Pausenbereich auf die Piste.
Die Zimmer sind sehr gemütlich eingerichtet und schön geräumig.

Business

10/10

Exceptional

05 Jan 2024

Michael P.

oberes “gut”

10/10

Exceptional

17 Dec 2023

Frank

Schön nach der Party ins Hotel ohne raus zu müssen

Leisure Friends

8/10

Excellent

16 May 2023

Tanja

Immer wieder gern.

Wir waren schon häufiger in diesem Hotel und finden es immer wieder sehr schön. Sauber, freundliches Hotel und ein nettes Frühstück mit schönem Ausblick auf die Skianlage. Zimmer sind schön, zum Teil ist der Ausblick leider auf die Dächer der Anlage.

Business

10/10

Exceptional

10 Apr 2023

Jan

Fed kombination af aktiviteter og afslapning

Super fedt ophold med mange gode aktiviteter, dejlig wellness område, gode spisesteder både morgen og aften.

Friends_and_family Family

10/10

Exceptional

12 Feb 2023

Pascal

Agréable mais sans le ski

Chambre très spacieuse, lit confortable, accueil agréable, parking aisé.
Même si l on ne vient pas pour faire du ski dans le hall, l hôtel est très agréable et à un bon rapport qualité.
Possible de dîner au sein du complexe. Restaurant correct mais ce n est pas de la grande nourriture non plus. Le p’tit déjeuner est plus intéressant d un point de vue au quite prix avec notamment du jus d orange frais presse , assez rare en Allemagne

Business

10/10

Exceptional

07 Nov 2022

Vanessa

Toller Aufenthalt. Sehr schöne Zimmer.

Leisure Friends

10/10

Exceptional

04 Sep 2022

Joris

Rund rum ein echt schönes erholsames Erlebnis.
Das Baumhaus war absolut sauber und Ordentlich allerdings waren einige Spinnenweben direkt in der Tür also sie hinderten am eintreten also Punkt Abzug aber dafür alles andere Heforagent. Frühstück könnte man auf seiner Baumhaus Terrasse genießen ..wen man es vorher anmelden bekommt man ein Picknick Korb und kann auf der eigenen Terrasse Frühstücken. Am Alpenpark Golf/Fußball/Klettern/Ski/Rodeln alles super keine Beschwerden um die Umgebung zu erkunden empfehle ich mindestens Fahrräder oder Auto zu Fuß ist es eher schwierig.

Leisure Partner

8/10

Excellent

21 Jul 2022

Mohammed

An amount was taken from the card at the hotel and the amount was not refunded to me, knowing that the payment was made through the application

Friends_and_family Friends

10/10

Exceptional

28 Feb 2022

Marie

Es hat einfach alles gestimmt:)

8/10

Excellent

01 Nov 2021

Verified traveler

Good hotel

Nice hotel with good facilities regarding activities and dining options. Breakfast is good. Choose the chalets if possible

Business

6/10

Pleasant

25 Sep 2020

Cihat

Neu & sauber, aber in jeder Hinsicht überteuert

Wir waren hier im September 2020 für 3 Nächte als Paar im einen Chalet und uns hat der Aufenthalt insgesamt gefallen. Allerdings gibt es auch viel Verbesserungsbedarf, hier einige Dinge, die uns aufgefallen sind:

- Die Webseite bietet sehr wenig konkrete Informationen.

- Bei Ankunft vermissten wir im Zimmer 2-Sterne-Hygiene Artikel wie Zahnbürste & Zahnpasta oder Ohrstäbchen, es gab dafür 4-Sterne Artikel wie Nagelfeile und Duschhaube.

- Während uns die Geräumigkeit und die Einrichtung des Chalets sehr gefallen hat, ist die Konstruktion leider zu instabil und man spürt immer wieder das ganze Chalet wackeln

- Für Hotelgäste gibt es keinerlei Rabatte (die Online angegebenen 10% wurden beim Kauf an der Kasse auf Nachfrage verneint)

- Das Frühstück ist mittelmäßig. Für den stolzen Preis von 18 Teuro hatten wir viel mehr erwartet.

Zusammenfassend könnte man sagen, dass das Hotel durchaus gut ist und seine Sache gut macht, allerdings wird der gebotene Service dem Preis nicht gerecht und ist damit klar überteuert. Ganz offensichtlich finanziert man mit dem Hotel auch die Attraktionen wie die Skihalle mit, da ist es für mich umso unverständlicher, warum man als Hotelgast dann immer noch den vollen Preis für alle Attraktionen zahlen muss. Echt unverschämt. Entspannend ist die Zeit dort trotzdem.

Partner

8/10

Excellent

29 Jul 2020

Lili

Familienzimmer war sauber. Das Badezimmer groß. Personal an Rezeption war freundlich. Personal beim Frühstück war nicht wirklich freundlich . Das Frühstück war ok, aber keine 18,00 Euro wert. Saunabereich nicht groß, aber sauber und schön gemacht!

Friends_and_family Family

10/10

Exceptional

09 Jul 2020

Thomas

Tolles Hotel mit vielen „Unterhaltungsmöglichkeiten“ auf dem Gelände.

Leisure Family

8/10

Excellent

09 Jun 2020

Verified traveler

Freundliches Personal und schönes Hotel. Kurze Anbindung an Supermärkte

Business Self

10/10

Exceptional

02 Jun 2020

Klaus

Toller Aufenthalt

Trotz Corona-Einschränkungen hat sich die gesamte Belegschaft toll um uns gekümmert. Frühstück wurde nach Vorbestellung in einem Zeitfenster im Restaurant serviert. Alles sehr sauber und Zimmer gut eingerichtet.

Partner

10/10

Exceptional

05 Mar 2020

Johan

Superhotell

Superservice

Business

10/10

Exceptional

24 Feb 2020

Verified traveler

Es war super von Empfang bis zu dem restlichen Personal. Immer freundlich und ein lächeln.
Die zimmer sind schick und sauber aber der Sessel war doch sehr kaputt und Sowas müsste man sofort austauschen.
Das Frühstück war sehr gut und es wurde immer schnell alles ausgefüllt. Es gab sogar frisch gepressten Orangensaft.

Leisure Friends

8/10

Excellent

28 Jan 2020

Verified traveler

Die angeschlossene Schihalle hat mich fasziniert..

Business Self

6/10

Pleasant

07 Dec 2019

Verified traveler

בית על העץ

לקחנו חדר שמוגדר כבית על העץ
המתחם נמצא צמוד למלון, מרחק הליכה רב יחסית מהחניה של אורחי המלון אבל קרוב יחסית לחניה של אורחי החוץ שמשתמשים במתקני המלון (שהיה מלא לאורך כל היום). המתחם נמצא סמוך למלון ומגודר בנפרד והכניסה אליו עם הכרטיס של החדר, לא הייתה לנו לאורך כל השהות מעבר לצ'ק אין והצ'ק אווט לא ראינו עובדי מלון.
בקבלה שמו אותנו בבית האחרון על העץ, זו הייתה הליכה ארוכה יחסית וזה ממש לא היה נוח עם מזוודות. ביקשנו לעבור חדר אבל טענו שכל החדרים מלאים לאורך השהות שלנו ואין מה לעשות, אנחנו לא ראינו עוד אורחים במתחם הזה והרושם היה שהוא דיי נטוש והם סתם תקעו אותנו שם. בגלל שהחדר הוא על העץ נידרש לעלות אליו במדרגות, אין דרך אחרת ולכן זה לא מתאים למי שאינו מסוגל לעלות ברגל או לסחוב את המזוודות שלו מהחדר או לחדר.
הבעיה הגדולה יותר הייתה שהמים החמים מוגבלים, ערב אחד חזרנו מטיול מאוחר ולא היה בכלל מים חמים, התקשרנו לקבלה ואמרו שישלחו טכנאי, אבל זה היה אמצע הלילה ואף אחד לא עדכן אותי מתי הוא יגיע ופשוט הלכנו לישון בלי להתקלח ובלי תשובות. השירות הקבלה היה נחמד אבל נראה שזה נחמדות מאולצת, כשאמרנו על הבעיות שהיו לנו והתלוננו על החדר המרוחק זה לא באמת עניין את מישהו. למלון הזה לא נחזור. החוות דעת מדברת על החדרים על העץ יש עוד חדרים רגילים בתוך המלון ואני מניח ששם החוויה שונה.

Partner

8/10

Excellent

04 Dec 2019

Verified traveler

Klasse Hotel mit guter Lage

+ freundliches Personal
+ gute Lage direkt an der Autobahn und trotzdem ruhig
+ interessantes Ambiente (\"Hüttenfeeling\", Skihalle)
+ außreichende und kostenfreie Parkplätze
+ aktuelle und hochwertige Einrichtung

- Frühstücksauswahl an Quark/Joghurtprodukten könnte vielfältiger sein
- Kaffee extrem bitter

Business

10/10

Exceptional

09 Nov 2019

Patrik

Very Nice hotel, Good food and much to Do.

Business

10/10

Exceptional

14 Oct 2019

Karin

Alles top

Partner

10/10

Exceptional

30 Sep 2019

Verified traveler

Fantastisk hotell! Flott og stort rom, lekkert bad, flotte omgivelser og mange faciliteter. God service! Renhold eksemparisk! Anbefales på det varmeste!

Friends_and_family Family