Name: Crowne Plaza Dusseldorf - Neuss
Address: Rheinallee, 1, Neuss, 41460, DE

10/10

Exceptional

09 Jul 2026

Kristoffer

.

10/10

Exceptional

07 Jun 2026

Jennifer michel

It was amazing, looking forward to come , thanks 😊

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Nadine

The breakfast was amazing with many options to choose from. Staff were very professional.

Family_with_children

10/10

Exceptional

06 Mar 2026

Nils

Tolles Hotel mit Rheinblick, modernen Zimmern (das Bad ist leicht in die Jahre gekommen), tollem Personal und reichhaltigem Frühstück.

Self

10/10

Exceptional

26 Jan 2026

Sascha

Lovely hotel, with good facilities. Unfortunately we didn't get to enjoy them all. We would love to come back. Very nice staff who speak good English. We slept well and safely there.
clean and nice room with a good bed, nice little coffee bar in the room, nice bathroom with everything you need.

Friends_and_family Family

8/10

Excellent

25 Jan 2026

HAMID-REZA

good enough

Business Family

10/10

Exceptional

22 Jan 2026

Laraine

Great hotel, good buffet breakfast, great location. Friendly staff and helpful.

8/10

Excellent

31 Dec 2025

Ryan

Room was nice. Great breakfast selection. Nice warm wine/punch in the lobby. Pool and Sauna were ok. Gym is small. Great area for Shopping and public Transport into the City.

Leisure Family

10/10

Exceptional

31 Dec 2025

Nikolas

Everything was just like in the hotel photos, very nice with a view of the city.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Glen

The hotel was very clean and the breakfast was excellent.

Leisure Family

10/10

Exceptional

21 Dec 2025

Charles

It was great!!

8/10

Excellent

14 Dec 2025

Pierre

Everything was perfect, excepted the dining room. It was very noisy.

Partner

6/10

Pleasant

16 Nov 2025

Muhammad

Cleaning is good but there’s no facilities of 4 stars hotel

No slippers
No toothbrush paste

Business_and_leisure Self

10/10

Exceptional

14 Sep 2025

Juan

Desayuno bueno

10/10

Exceptional

06 Sep 2025

Vikram

Great Business Hotel, outside the center

Everything was good. I paid for a superior room that was not available, but that's okay. Everything else was v good

Business

4/10

Poor

17 Jul 2025

Brett

Inconsistent service on check in/out. Upsetting.

I had a nice experience checking in and a very bad one checking out. Check in man confirmed all was correctly reserved and pre-paid. Check out girl said I needed to pay again. Despite repeatedly explaining she insisted that I had not. She went on saying that she needed the credit card that was swiped during check-in (wasn't) and got the dates wrong. My wife was shaken and upset. We were delayed leaving and unable to do our next objective. Otherwise fine.

Partner

10/10

Exceptional

13 Jul 2025

Mirka

Very nice hotel. Warm swimming pool. Very good breakfast.
Recommend

Partner

10/10

Exceptional

30 Jun 2025

Brock

Everything was as expected

Leisure Family

8/10

Excellent

19 Apr 2025

Imran

Great place

Leisure Friends

10/10

Exceptional

12 Apr 2025

Francisco

A

10/10

Exceptional

19 Mar 2025

Alireza

Goed

6/10

Pleasant

16 Mar 2025

Hsiangchih Stacey

Clean hotel in a nice quiet area by the river. Unfortunately room had several issue of broken equipment and uncomfortably narrow shower.

Leisure Family

8/10

Excellent

03 Mar 2025

Don

I recently stayed at Crowne Plaza Düsseldorf - Neuss, and while the hotel was clean and the staff were friendly, the overall experience was disappointing—especially as a Gold IHG Member.

Unlike other IHG properties I’ve stayed at, there were no membership benefits at all—no upgrades, no welcome perks, nothing that made me feel valued as a loyal guest. On top of that, parking was €24 per night, and breakfast was €19 per person, which felt overpriced compared to similar hotels.

What really stood out was the lack of any special service. We were celebrating our anniversary and had informed the hotel in advance, but there was no acknowledgment—no small gesture, not even a simple note. It was disappointing, especially considering how other Crowne Plaza hotels usually handle such occasions.

Another thing that seemed odd was the water situation. There was just one small bottle in the fridge, and a note saying that if there were two guests, we had to go to reception, collect a voucher, and then go to the bar to get another bottle. It honestly felt ridiculous—why not just put a bigger bottle in the room? Is water really that expensive here?

To be fair, I got the impression that the staff would have done more if they had the authority, but the hotel’s policies seem to restrict what they can offer. Overall, while the basics were fine, the experience lacked the hospitality and recognition I expect from Crowne Plaza, and I wouldn’t rush to stay here again.

Leisure Partner

8/10

Excellent

02 Feb 2025

Fadi

Good in every level.
I upgraded to king size bed for more comfortable, I was surprised that the have 2 toddlers duvet covers! Which is very weird and uncomfortable.

Business Self

10/10

Exceptional

11 Nov 2024

Ilse

Very nice stay

Very nice stay at this Hotel in Düsseldorf-Neuss, big room, friendly service and a very good Restaurant

Friends_and_family Family

2/10

Poor

24 Sep 2024

Mehmet

They took money from my account twice. I'm trying to get it back.

Business_and_leisure Family

2/10

Poor

25 Aug 2024

Hector

The checkin was a nightmare.

Leisure Family

2/10

Poor

12 Aug 2024

Muamar

Not Happy

10/10

Exceptional

22 Jul 2024

Kieran

The area being quiet was a big plus and being on the Rhein river gave the room a fantastic view.

The room size was brilliant and the staff were wonderful, couldn't have asked for much more.

Leisure Partner

10/10

Exceptional

26 Jun 2024

Alex

Lovely stay during our time at the Euros!

The facilities were very nice, the staff were friendly, and the breakfasts were great. They even gave out complimentary ice creams during the 29°C weather, which was a nice touch. I'd recommend this hotel. Danke!!

Friends_and_family Friends

10/10

Exceptional

29 Apr 2024

Isaac

All great and would come back in the future. We had a car and that helped a lot.

Business_and_leisure Partner

10/10

Exceptional

12 Mar 2024

David

Fantastic service with excellent facilities, big plus for the pool

Business Self

8/10

Excellent

01 Feb 2024

Amanda

Good location by the River

Nice location by the River.
Restaurant staff were very good……as were any staff we interacted with.
Food was extremely expensive, and poor selection of vegetarian options……but the food we did have was very tasty…..the serving staff were excellent.

Partner

4/10

Poor

15 Jan 2024

Gareth

Room broken into

Average business hotel, however during my stay my room was broken into and laptop, bag etc stolen. Hotel took no accountability and didn't even offer to change my room key card. The fridge also didn't work in mine or my colleagues rooms. We stayed elsewhere for the rest of our 2 months in the area

Business

8/10

Excellent

24 Nov 2023

Jens

Es ist ein sehr komfortables Hotel. Es befindet sich im Keller ein großzügiger Pool und 2 Saunen mit Fitnessbereich. Das Frühstück ist reichhaltig. Die Zimmer sind komfortabel und vor ein paar Jahren renoviert worden. In der Nähe befindet sich das Einkaufszentrum \"Rheinpark Center\". Die Straßenbahnhaltestelle \"Neuss Reinparkcenter Süd\" und die S-Bahnstation \"Neuss Rheiparkcenter\" sind ca. 8-10 Minuten zu Fuß entfernt. Teilweise ist es im Hotel im Bereich der Bar sehr belebt und laut, insbesondere wenn Kongresse oder Meetings im eigenen Kongresscenter abgehalten werden.
Es sind tendenziell mehr Geschäftsreisende als Individualreisende im Hotel.

Leisure Self

6/10

Pleasant

24 Sep 2023

Abhishek

AC don't work in rooms

A/C was a problem, I changed room as well but AC was not working and a person in the night said that the property has a problem with A/C - you don't expect it from a high end hotel - however staff is great and they try to manage but this thing is not in their hand

Business

10/10

Exceptional

24 Sep 2023

Eliscia

Staff were very friendly and helpful, got a free upgrade to a lovely room over looking the river. Food was incredible, definitely recommend and would stay if we were here again

Leisure Partner

6/10

Pleasant

10 Sep 2023

Olivier

Noisy

Very average, air conditioning too powerful could only be stopped by opening the window which let the very noisy road bother my sleep.

Business

10/10

Exceptional

23 Jun 2023

Geoffrey

Keep the good job!

Business

8/10

Excellent

09 May 2023

Givi

Good

Business Self

8/10

Excellent

01 May 2023

Charles

Loved the location and most of the staff were very helpful and professional. Some staff just came across slightly standoffish but professional just not very helpful.

Business_and_leisure Self

6/10

Pleasant

22 Mar 2023

GIOVANNI

Not worth the money to be honest. Property needs to be updated and some staff could be alot more helpful and polite.

Business

2/10

Poor

19 Mar 2023

adebola

The worst customer service ever!
Firstly, the receptionist checked me into a totally different room to the one I booked and paid for. I had to come back downstairs after a long flight to complain - subsequently my room was changed to the right room with no apologies at all! Then the room had no water. After complaining, room service brought two bottles of sparking water up. At about 2am, I was thirsty then tried to drink some water only to find out I was given sparking water and not still. I went to the receptionist who kept talking over me and telling me the hotel doesn’t have free still water and I had to pay for water. Eventually, he gave me a bottle - his reason was because I came downstairs . What a sham of a hotel!! Never again!!! Burger and chips cost 40 euros including a tray charge - the burger was disgusting and the chips cold ! Stay away from this hotel for your sanity!!!

Business Self

6/10

Pleasant

27 Oct 2022

James

Elevators down, hotel full

Really nice stay but the hotel was full and 2 out of 3 elevators were broken. Really?

Business

4/10

Poor

27 Oct 2022

Ian

1 lift out of 3 working for the whole stay.
Saturday saw No lifts at all.
Wifi inconsistent.
Fridge in room switched off for energy saving. Not what I paid for!
Bedding Poor
Bathroom Poor
Not a 4 star experience!

Business

10/10

Exceptional

22 Oct 2022

preet

Excellent staff, secured parking, nice breakfast,
Really enjoyed stay
Thank you

Business Family

10/10

Exceptional

02 Sep 2022

Helene

Family trip

Checking in was very quick. The room was very spacious and clean. The area is very quiet.

Friends_and_family Family

2/10

Poor

12 Jul 2022

hugh

x

Business Partner

8/10

Excellent

19 May 2022

Rebecca

Our room AC did not work for our visit, last night we got to change rooms but took a few tries. Breakfast was great!

Business Partner

6/10

Pleasant

18 May 2022

Rajiv

Not nice or Fait

They will not offered expensive buffet choices for a meal and since the hotel is located in the middle of nowhere we felt trapped

Business

6/10

Pleasant

05 Dec 2021

Dionne

Appreciated the free parking possibilities around the corner.

Business Self

2/10

Poor

23 Oct 2021

Ahmed

Unfortunate

Unfortunately the hotel changed not like before!! With the new management!! When I checked in they given us a room and the refrigerator was not working. Then they changed the room. Then there is no A\C the was lots of bugs when I entered the room as it was dirty too. That’s why I asked them to come and check and to clean.

Partner

6/10

Pleasant

04 Oct 2021

Verified traveler

We parked on the side street and got a scratch. The receptionist offered free garage parking after we reported the problem. No daily room cleanings or tower changes currently unless you ask for it.

Partner

10/10

Exceptional

18 Sep 2021

Verified traveler

Brilliant Hotwl

Bar staff friendly and always remember what you have, if you don’t want the bar menu in the evening you can eat in the restaurant. Very clean hotel. Stay here everytime I travel for work in Düsseldorf

Business

8/10

Excellent

17 Sep 2021

Sinan

Cons and pros

-My negative experience is one bottle of water is free but next 0.75L is 10€.
- pool and spa is closed due to covid issue
-personnel is so friendly and helpfull. Although it is not in the menu, They preapared a tost for our 4 years old daughter
- superior room is quite large
-we have arrived hotel one night before, main restaurant is closed because of inedaquate number of visitors. That is what personnel say
- you can eat at the bar but menu is very poor with afew choice
- rooms are cleaned once in two days due to covid 19 situation

Friends_and_family Family

10/10

Exceptional

22 Aug 2021

Ellen Bessoulo

Excellent

Leisure Friends

10/10

Exceptional

17 Aug 2021

DeRafael

Sweet

Stay was amazing. Customer service was awesome. My wife was acting crazy as hell but we still had a great time. I LOVE ❤ my wife! Lol 😆

Partner

8/10

Excellent

26 Jul 2021

Verified traveler

We got a room in the 11th floor and with a good view and very spacious. That is wonderful. But the hotel facility is a bit old, esp the bathroom. The air-con is kind of not functioning well.

6/10

Pleasant

26 Jul 2021

Verified traveler

Staff was nice. Room was clean. Facility is old. We had to wait 5 min for an elevator and the internet connection wasn't stable at all.

Leisure Partner

10/10

Exceptional

24 Feb 2021

Dale

Great hotel with friendly staff. The rooms are modern and I have spent many nights here.
The only let down was the food in the restaurant.

Business

8/10

Excellent

12 Oct 2020

Verified traveler

Typical business hotel

Great renovation to the bedrooms, hopefully in time they will update the common areas and bathrooms to the same standard. Best thing about the hotel are the views across Düsseldorf

Partner

10/10

Exceptional

27 Sep 2020

Ho Yin

Room is spacious and clean

Stayed in superior room and I appreciate the spaciousness of the bathroom which has both shower and bathtub. The room is also clean and the mattress is rather comfy.

Business

10/10

Exceptional

24 Jul 2020

Patrick

Great hotel!

Business

10/10

Exceptional

15 Feb 2020

Tammy

Great Italian guy at reception

.The reception man von Jon or jock something like that was so very hospitable Italians have this Great quality!! Overall the hotel was OK it was quiet and in a good location.

Business

8/10

Excellent

30 Jan 2020

Mark

check out painfully slow

Business Self

10/10

Exceptional

18 Dec 2019

Verified traveler

Large property, on edge of industrial estates, but also by the Rhine. Readily accessible form S11 train.

Business Self

8/10

Excellent

03 Dec 2019

Verified traveler

Long line at check in.
Hotel room was great and clean

Business

10/10

Exceptional

24 Nov 2019

Verified traveler

Comfort and suitable for business trip and family trip

Business Partner

10/10

Exceptional

24 Nov 2019

Mohammadreza-S

The location, the cleaness, was good. My guests liked the variety in breakfast buffet

Business Friends

8/10

Excellent

31 Oct 2019

Muriel

Clean ,spacious room,extremely comfortable bed with a great outlook and an excellent choice of breakfast.Attentive staff.Pleasant walk along the river and good pool for a swim.

Partner

8/10

Excellent

22 Oct 2019

Verified traveler

Location was good,
House keeping needs little more attention
Food is good.

Business Friends

10/10

Exceptional

17 Sep 2019

Sascha

Will book again

Very nice
Clean

Friendly

10/10

Exceptional

12 Aug 2019

Fawzia

Great service and great location

The hotel Staff was very accommodating and well versed. The bar tender was also very friendly. Excellent service and a beautiful facility right next to the Rhyne.

Family

2/10

Poor

22 Jul 2019

Verified traveler

Nothing was unique about this place
Most of the staff was not nice, particularly front desk people
The elevators were terribly slow and their “fitness” center was a little tiny room with 3 machines
I am making this point because they advertise themselves with higher expectations, the location is also not so great

Business Self

8/10

Excellent

22 Jun 2019

Verified traveler

The cooling system didn't seem to work properly. Too hot :(
No microwave / Nothing in the fridge.

Business Partner

6/10

Pleasant

30 Jan 2019

John

Crowne Plaza Düsseldorf.

The hotel is currently in the middle of a refurbishment program, my room was very tired. Far from the city centre and airport. Restaurant menu was quite poor with only burgers, ribs and the like available.

2/10

Poor

23 Jan 2019

Loughlin

Very UNcomfortable!

THE HOTEL IS UNDER CONSTRUCTION AND VERY NOISY, FROM 7 AM

Family

8/10

Excellent

14 Nov 2018

agueda

Great location

It was well located. We had a train station 5-10 minutes walk from the hotels and trains to the city and airport.
We had a beautiful city view from the room and the Rhine was down there

8/10

Excellent

06 Nov 2018

Alex

Comfortable, if slightly dated, hotel in a convenient location.

8/10

Excellent

27 Oct 2018

GypsyKing

Nice hotel. Couldn’t really fault it at all. Free parking on street, facility’s good, quite hotel, would recommend and stay again

10/10

Exceptional

11 Jun 2018

Joe

First time to Germany and they made my stay very welcoming. Room was nice however the AC could work a little better. Bar staff was great and the breakfast was great.

8/10

Excellent

29 May 2018

Antone

Average

Overall the hotel was clean, the beds were not that comfortable as 2 singles bed were pushed together. The cost of parking was ridiculously expensive so only parked in the garage 1/3 nights

Did request a high level room and the view of the rhein was beautiful.

Partner

8/10

Excellent

01 May 2018

Akashdeep

Good but could have been better

Good ambience and location. Nice food but Bed condition was not good, mattresses were worn down

Family

4/10

Poor

01 Apr 2018

sami

Staff were unhappy to serve you condition of the room and pool old . Plus I've been charged for hotel parking 19 euro's for one night without inform me was chargeable I thought was free parking as anywhere you go too .

10/10

Exceptional

23 Mar 2018

eisa

Nice

8/10

Excellent

21 Mar 2018

jinbo

Comfortable and good hotel

This hotel is old, but everything is still good. This location is not in the center of Düsseldorf so the price is better and the room space is bigger than majority hotels. Because I rent a car, it is super convenient to go to other places. The garage is not free but it’s very secured. I love the bathroom. Overall, this hotel is good.

2/10

Poor

21 Mar 2018

Verified traveler

Hotel staff are rude. Rooms are not cleaned. \n

I would never want to stay in this hotel ever again, I had made a big mistake in my life that I stayed there.

8/10

Excellent

19 Mar 2018

Megan

Room was beautiful, very comfortable and matched the pictures on the website. However, many amenities within the hotel were very pricey! The car park was €19 per day and you couldn’t take the car in and out without paying separate fees. Breakfast was steep at €22 per person, per day, therefore we did not dine here. The pool was great, spacious and clean, unfortunately extra fees had to be paid for use of the sauna and steam room, this was not clear on the website :( overall lovely room, disappointing about extra costs throughout our stay!

Partner

8/10

Excellent

03 Mar 2018

Verified traveler

Alright

The staff wasn’t too friendly

6/10

Pleasant

01 Feb 2018

Franciscus

Overpriced hotel, no nice area

The staff was nice. But really 9 euro for small glass of wine? The a rea is industrial, nothing to do. Also, room for 2 persons with view on Rhein advertised has one comfortable chair only. Really? Overpriced, oldish hotel.

Partner

8/10

Excellent

26 Jan 2018

Verified traveler

Fabio on reception was totally fantastic . A shinning star for this hotel . He remembers you by name do make you feel very special .

Well done

WiFi was very slow and frustrating

8/10

Excellent

11 Jan 2018

Danny

Nice and comfy hotel. Service was good, quick check in and a delicious breakfast. Nice view on top of all.

Family

8/10

Excellent

11 Jan 2018

Dave B

Classy, elegant, quiet

Everything was excellent except free WiFi is too slow by modern standards (paid upgrade possible), parking was a nightmare one evening when the hotel hosted a large party, and the room heating didn't seem to work so the room was a little too cold. Otherwise, I very much enjoyed it.

8/10

Excellent

09 Nov 2017

Martin

Perfect stay near D'rf.

Great pool and spa. Nice gym. Perfect biz hotel. Very close to D'rf .

10/10

Exceptional

18 Oct 2017

Verified traveler

Great business hotel

Comfy beds, good breakfast and friendly staff. Do pack some bath salts for the full size tubs!

8/10

Excellent

17 Oct 2017

JAMAL

The room was great

6/10

Pleasant

08 Sep 2017

Sevgi

So good

Partner

2/10

Poor

04 Sep 2017

Hafeed

Terrible.

Bad customer service. Overall this hotel ruined my stay.

8/10

Excellent

20 Aug 2017

Verified traveler

Good location in nuess clean hotel staff is so lfreandley

10/10

Exceptional

14 Aug 2017

George

relaxing and enjoyable

I usually use the Swiss hotel due to the comfort of the pillows and bed as they always offer the best nights sleep, so my only complaint is trying to get out of bed in the morning . always a lovely experience , the pool facility was also good however they had to close the pool from the 13th for one week, so I was only able to use the pool for one night, probably would have been a good idea that I was informed about this before I booked the hotel, but to be honest, the staff, the room, the singer and of course the bed completely made up for that, good work Swiss hotel, always a nice time when I stay