Name: Ruby Luna Hotel Dusseldorf by IHG
Address: Kasernenstraße 39, 39, Dusseldorf, 40213, DE

8/10

Excellent

30 Jun 2026

Josanne

Beau décor, chambre propre . Près de la vielle ville. Quartier sécuritaire. Je recommande

Self

10/10

Exceptional

23 Jun 2026

James

Tip top

8/10

Excellent

20 May 2026

Andrew

.

Business

10/10

Exceptional

19 May 2026

D

Great bar, nice staff

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Christopher Graham

Clean lovely rooms.

Self

10/10

Exceptional

09 Apr 2026

Vicki

I love this little hotel! I stayed here once before and love the location and everything about it. Also, there’s a fantastic Turkish restaurant just across the walkway. This time I had a corner room with great views. The room was small, but well equipped, and very comfortable.

Self

8/10

Excellent

22 Mar 2026

Hana

The staff are fantastic. Helpful, friendly, always smiling, multilingual.
Our only issue as mentioned in many other reviews is the lack of amenities in the rooms or even on the floors. To have to schlep down to get water is really silly. If you feel that a daft amp and radio are more useful than say a coffee machine, a kettle, water or a small fridge, then so be it. But at least have a water fountain in the hallway on each floor so we don't have to get dressed just to come down and disturb your hardworking team for such a basic thing.
Otherwise 10/10 on all else. Comfy beds. Lovely views. Well soundproofed. Phenomenal location, near everything. We would stay again in a heartbeat

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

David

Amazing view, great vibe, staff was very helpful at recommending places to visit and things to try. Highly recommend!

10/10

Exceptional

18 Mar 2026

Carolina

Amazing hotel

10/10

Exceptional

16 Mar 2026

Timothy

Great location, amazing staff. The bar and lounge area is lovely. The rooms could do with some TLC but are fine.

Self

10/10

Exceptional

02 Mar 2026

Michael

Nice rooms

8/10

Excellent

13 Feb 2026

Cody

Excellent location and very friendly staff. My only complaint is that I had very bad wifi signal in my room which made it difficult to take a work call without dropping in and out!

Business Self

10/10

Exceptional

07 Jan 2026

Robert

The rooms are very functional means no bigger or smaller than necessary but having said that they are perfectly comfortable and I love the Marshall Bluetooth speaker in each room that's a great touch. .. The staff are also excellent - friendly helpful and very customer service orientated. The location is also excellent. I should'nt give the place such a good review as it will get too popular !

Leisure Self

8/10

Excellent

15 Dec 2025

Jordan

The room and hotel were very nice. The staff were awesome. The only complaint is that the air conditioner will not stay on. i woke up every couple hours sweating to turn the ac back on. I had three more people in my group, all in there own rooms with the same complaint.

Business_and_leisure

10/10

Exceptional

08 Dec 2025

caroline

The room is amazing. Very retro. Clean. The huge windows give you great views. The staff were so friendly on arrival. Matthew was great and talked me through the check in.

Leisure Self

10/10

Exceptional

07 Dec 2025

Sarah

Staff fabulous
Friendly warm atmosphere
Cosmopolitan atmosphere
All ranges staying there
Family vibe among staff
Breakfast spread wonderful with lots of healthy options

Partner

8/10

Excellent

01 Dec 2025

Chelsey

The hotel is in a great location with easy walking access to all the Christmas markets and shops. Downstairs bar area was great and nice ambience. Rooms were nice but no wardrobe space and a little tired paintwork in places. Overall a good hotel and a would return.
Loud music was playing all 3 nights we stayed which could be heard through the windows.

Business Family

10/10

Exceptional

27 Nov 2025

Michael

Good Location. Good customer service. Good rooms.

Business Friends

10/10

Exceptional

13 Oct 2025

Gonzalo

Nice place Y GOOD AREA

Very nice hotel good bar and exclent restaurant in front

Business

10/10

Exceptional

13 Oct 2025

Eric

Nice modern hotel

Business Self

4/10

Poor

08 Sep 2025

Max

Great complimentary breakfast

Leisure Partner

8/10

Excellent

01 Sep 2025

Anthony

Having stayed at the Ruby Luna several times we always comment on its ideal location for people who are working at the Messe as it is a short train journey away, also it is a nice short walk to the old town and riverbank with all that it offers .Good brekky,and great vibe created by motivated staff .Rooms fine with good walk in shower.

Business

8/10

Excellent

07 Aug 2025

Bowen

decoration

Leisure Self

10/10

Exceptional

05 Aug 2025

Sharon

Room was very comfortable and bed was one of the best we’d slept in. Rooms were basic but had everything you needed for a short stay. Very clean with fab toiletries and little extras. The only thing I’d say is that the bathroom door could be a little more private due to its transparency when the light is on. Could maybe do with a curtain over it like the shower. Not a great problem as we got used to it but if you like your privacy then it’s something I think guests should be aware of.

The location of the hotel was fabulous. Quiet but very central for everything. The staff were amazing and very helpful. Bar area was lovely and kept very neat and clean.

We would certainly stay there again.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Sean

Y

Leisure Friends

10/10

Exceptional

17 Jun 2025

Antonia

Das Zimmer war sauber, ich konnte auch bereits früher einchecken wrüber ich sehr froh war. Man kann das Zimmer komplett verdunkeln was mir einen ungestörten Schlaf geliefert hat. Es war auch ruhig obwohl ich eins hatte das zur Straße rausgeschaut hat. Alles in allem genau wie beschrieben und Tip top.

Leisure Self

10/10

Exceptional

09 Jun 2025

Alaina

Beautiful property with amazing staff

Business Partner

10/10

Exceptional

23 May 2025

Alia

Great staff ! Thank you so much
See you soon

Self

6/10

Pleasant

25 Apr 2025

Brett

Just a bit weird: no light switch for main lights in the room, had to take out the key card, no coffee, no ironing board, slippers or robe. Seemed a bit strange for the highest priced room with two Marshall amplifiers and a glass shower. People were friendly and helpful and the vibe is cool though.

Business Self

10/10

Exceptional

15 Apr 2025

filippo

Cool and clean

10/10

Exceptional

22 Jan 2025

Elizabeth

Lovely hotel, with comfortable and cool bar and restaurant area. Contemporary finish, quiet rooms and super clean.

Business Self

10/10

Exceptional

18 Dec 2024

Roger

We loved our say. Staff always friendly & helpful, Comfortable lounge, nice bedroom with good views. 15 minutes walk from main station; could easily have used public transport, but preferred to walk. Very convenient for the Altstat and all the xmas markets. Also within a short walk to the Turm and the Hafen

Leisure Partner

10/10

Exceptional

10 Dec 2024

Luziel

Great location for exploring the Christmas markets. Staff was super nice and the room was very clean.

Leisure Self

8/10

Excellent

06 Dec 2024

Kerry

Great stay; room small but functional

8/10

Excellent

05 Dec 2024

Elizabeth

Location to the Christmas markets was so convenient
Room was comfortable.
Breakfast seemed crazily overpriced.
It’s a cashless hotel which was interesting.

8/10

Excellent

01 Dec 2024

Morgan Donald

Nice hotel...needs better housecleaning

Nice hotel. Bar downstairs stayed busy. My only complaint is the housecleaning never came to the room in the 3 days we were there. It would have been nice to get fresh towels since those were very limited in the room.

Partner

2/10

Poor

16 Nov 2024

Miguel

Refuse to reimburse even though I had to leave for

They refused to reimburse me for two last days of a six days trip even though I had to leave for an emergency. They said it was because I booked with Hotel.com and not directly with the hotel.

Business

6/10

Pleasant

26 Oct 2024

Grace

The Ruby Luna was an okay hotel. I was only staying for one night but if I was staying for longer I think I would have been disappointed. The breakfast was a total waste of money I wouldn’t recommend. There wasn’t even croissants or toast. There were bread rolls, yoghurt and fruit in syrup, selection of jam, boiled eggs and some cold meat. It was odd that it didn’t have breakfast pastries, fresh fruit or a cereal selection. Really weird that you couldn’t get toast too. My colleague asked for tea and was told to get it herself. Save the money and buy breakfast outside the hotel.

The room was clean, I paid for a larger room and what was so strange was that there was a single pillow on the double bed, I have stayed single occupancy more times than I care to rem With work and I have never come across a hotel that removes all the pillows and leaves a single one. It was really odd. The room amenities were fairly basic, a shame there was no water in the room or coffee facilities. The bathroom was a weird set up, you had to walk through the toilet to the shower and the shower was clear glass open to the rest of the room.

The room was fairly noisy at night too.

Overall it was a modern style hotel, clean, front desk friendly, wait staff could be a bit more helpful though. I wouldn’t stay again, I don’t think it was worth the price paid and was more style over substance.

Business Self

10/10

Exceptional

03 Oct 2024

Michelle

Fun lounge area with full service bar/coffee shop

Leisure Family

10/10

Exceptional

29 Sep 2024

Michelle

The property had a very comfortable lounging area where I could sit while my family slept in the room upstairs. And there was free flowing coffee as well.

Leisure Family

6/10

Pleasant

28 Sep 2024

Verified traveler

Supplies in room only for 1 person

Check in process was supposed to be “self” but it wasn’t really…… very complex more than it needed to be. Staff was nice. The reservation was for Queen room for 2 people! It only had 1 pillow and 1 towel! We had to ask for added pillows and towels and had to go to front desk to do so as there was no phone in the room. The bar was great and bartender was great

10/10

Exceptional

19 Sep 2024

Jayne

Fabulous interior rooms clean staff very helpful.
Right in the heart of the old town near to all chopping areas.

Leisure Family

8/10

Excellent

13 Sep 2024

Radim

The hotel charges me in advance despite the assurance of the hotels.com that payment will be at property.

Business

8/10

Excellent

03 Sep 2024

Dan

Ruby Luna hotel was in a good location. Walkable to Alldstadt (old town) and restaurants and shopping. Rooms were bright and clean. Robert and the rest of the staff were cheerful and accommodating and fun to chat with. Would recommend this hotel.

Leisure Partner

10/10

Exceptional

25 Aug 2024

Louis

Unique property, you check in at the bar, great helpfull staff. Nice restaurant next door, open late. The breakfast buffet was excellent.

Leisure Partner

6/10

Pleasant

13 Aug 2024

Jayne Elizabeth

The rooms are tiny and all the fittings are sharp and angular with zero space for moving around especially in the dark. I have several bruises and a particularly nasty shin injury from smashing into the huge metal bed frame which sat 2 inches proud of the mattress. All the fittings were too big and sharp. All the electronically controlled lights and blinds were slow to respond. It really was not a comfortable relaxing room. The advertised roof-top bar was never open. The aircon barely worked and it was over 30 degrees outside. No fridge, no tea or coffee facilities in the room. The whole gimmicky theme was too much. They should concentrate on being a hotel and not a theme park. Certainly do not choose this hotel if you are over 35

Leisure Friends

10/10

Exceptional

11 Aug 2024

Sufian

This hotel is beyond cool and hip, and just in the right area! The rooftop is great, and the staff is just beyond helpful and remarkable, especially Robert, Sylvia, Brigit and Lucas.

Leisure Self

10/10

Exceptional

19 Jul 2024

Dina

Excellent service and a magnificent breakfast!

Leisure Family

10/10

Exceptional

19 Jul 2024

Dina

Most amazing breakfast ever! Very fresh pastry, Antipasto, Fruits, Nuts and granola, All kinds of spreads, Vegetarian options. Truly, beautiful spread!👍

Leisure Family

10/10

Exceptional

01 Jul 2024

Harold S

Very nice hotel in a great city.

Leisure Family

8/10

Excellent

28 Jun 2024

ora

The luby was great the room was very small and the problem was that the air conditioning was really poor no mini bar or tea kettle

Partner

10/10

Exceptional

26 Jun 2024

Steven

Good Option for Düsseldorf!

Nice hotel in centre of Düsseldorf. Would stay again. Good rooms and atmosphere.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2024

Leonardo Jr.

Heart of Dusseldorf

Funky place. Perfect location

Business Partner

10/10

Exceptional

05 Jun 2024

samer

Nice place with good rooftop

Business Self

10/10

Exceptional

01 Jun 2024

Jack

Really cool vibe in the hotel.
The ground floor bar is always lively and their breakfast is really good.

Business Self

8/10

Excellent

15 Apr 2024

John

Really nice hotel in great location. Only reason for not giving 5 stars is the rooftop bar had random closing times not well advertised so missed out on chance to use it. Otherwise would’ve been 5 stars

10/10

Exceptional

13 Apr 2024

Vladislav

Everything

10/10

Exceptional

13 Feb 2024

Bjoern

Top

Top

Friends_and_family Friends

10/10

Exceptional

09 Feb 2024

Verified traveler

Excellent stay!

Bed was OK… but rest was just great

Business

8/10

Excellent

06 Jan 2024

Moshe

Excellent location. Beautiful lobby. Tiny rooms.

Leisure

10/10

Exceptional

05 Dec 2023

Ellen

Hotel is very central to multiple Christmas markets and public transport, very clean hotel and area.

Leisure Partner

10/10

Exceptional

29 Nov 2023

Christophe

Nice design and spacious room. Coffee bar area has a nice style.
Nice barista coffee.

Business Self

2/10

Poor

09 Oct 2023

Khaled

No refrigerator no phone nothing

2/10

Poor

26 Sep 2023

Mazin S.

This hotel doesn’t understand the word service. After a seven hour we had to do self check-in, carry our 2 suitcases and 2 carryons without offering any assistance, despite the presence of two healthy young men, because they simply didn’t offer this service. No laundry service. All channels in TV were German except for two. There was no phone in room. Aside from the safety issue, each time you need something you need to go down to the reception.The saff were nice but clearly lacked proper training. One staff said no to a question in which her colleague corrected her. The room looks like university dormitory but with a private bathroom. Breakfast was a minimum requirement so I was glad I didn’t pay for it. Dispite all this, they managed to put what every hotel gust needs “ a Marvin speaker” not one but yes, two in a room 3 by 4 meters room.

Despite staying in thousands of hotels this was one of the worst. Despite using the 4 stars in Expedia filter somehow this hotel fell through the cracks.

Leisure Family

8/10

Excellent

18 Jul 2023

Michael

Great funky hotel. Staff are friendly. Only issue is AC units are noisy and hard to sleep.

Leisure Partner

10/10

Exceptional

25 Jun 2023

Paul

The Staff were excelllent and really made the Hotel a pleasant place to stay. They were friendly and efficient.

Came from England for the weekend and will definately stay here again

Leisure Friends

10/10

Exceptional

23 Jun 2023

Martin

Great location, nice staff and nice rooms.

10/10

Exceptional

20 Jun 2023

gail

Rebecca thefront desk girl was great
She was friendly and very helpful.
The breakfast was a good assortment and provided several hours to access it
The room was bright and comfortable.

Partner

4/10

Poor

20 Jun 2023

Ruby

Not worth the price paid, the room and bed is small the air conditioning is limiting and not user friendly, there are no phones in the rooms to call for assistance. Upon check-out the receptionist was not interested in hearing about the issue with the air conditioning. It is not a hotel with personal service, they prefer that everything is done on-line.

Business Partner

10/10

Exceptional

11 May 2023

Suzanne

It is a great hotel for a long or short stay!

Business

10/10

Exceptional

16 Mar 2023

Damien

Wonderful Staff!

Amazing place made so by the wonderful staff! Always smiling, so helpful.

Great location also minutes walk to Aldstadt, rooms are clean and organised

Business

6/10

Pleasant

30 Dec 2022

Verified traveler

Good location, but not my cup of tea

Good things about this hotel are location and it is well kept. However, there were some things that I really didn't like. The first was do it yourself check-in. Why should I do someone else's job for them? It is also a cash-free hotel. I choose to use cash when I travel to avoid lengthy banking documentation when I get home. My personal preferences. But the thing that really irked me was the lack of privacy in the bathroom. Despite the frosted glass and a curtain, one still has the feeling of defecating in public. I detest this lack of concern towards someone's need for a little dignity. The shower is connected to the toilet, and it is impossible to keep the toilet area dry during the shower. It is reminiscent of an asian wet-bath.

Partner

6/10

Pleasant

05 Dec 2022

Angela

The hotel is in a very convenient location, the bar area is nice and the rooms are fine. However no information was given during check in such as where our room was and when breakfast would be served, - it was very much a 'sort things out for yourself' vibe.
Breakfast staff were very busy and hence the buffet didnt get replinished very quickly.
I would probably stay again

Leisure Partner

6/10

Pleasant

28 Nov 2022

Jill

Whilst I was at breakfast one morning I saw a mouse running along by the wall, not really what I wanted but the mouse looked happy and well fed !

Business

4/10

Poor

25 Nov 2022

Ahmad

Not a good value for the price

They charged about 3x more than usual rate as it was during a busy event.

Check-in was automated. Its software is buggy. Would have been nice to have a little warmer welcome from a real person rather than a buggy software.

I asked for iron every day for 5 days and they didn't have any available. They had just 10 iron for hotel of 200 rooms and they said management believes it is sufficient.

They charge extra if you don't book breakfast in advance.

Business

4/10

Poor

18 Nov 2022

Marcus

Very disappointing

The hotel itself is quite nice & modern, but let down by a few things:
1) basic room, with no coffee / tea facilities, no minibar, or fridge (but you do oddly, get a Marshall speaker to plug your phone into[?])
2) breakfast was terrible - very little choice, no hot food
3) they ran out of coffee cups at breakfast, so i had to queue for about 20mins to get a coffee
4) limited drinks in the bar; no draught beer or red wine

Overall, a disappointing stay, especially considering the very high price I paid. Glad it was only for 1x night.

Business

10/10

Exceptional

29 Sep 2022

Lawrence

Very cool property. Musical instruments are about for guest enjoyment, Bluetooth speaker in room, nice decor.

10/10

Exceptional

29 Jul 2022

Eliz

Enjoyed my stay

Leisure Self

10/10

Exceptional

29 Jul 2022

MEI KATIE

Although the room is small, but it is clean and stylish.

Business

10/10

Exceptional

18 Jul 2022

John

Great location, superbhelpful staff, very clean and modern rooms, everything perfect for 3 day city break.

Leisure Partner

10/10

Exceptional

15 Jul 2022

ROBERTO

Nice place to Saty

Pretty much nice place to stay, nice decorated, well located, parking 2 blocks close. recommended ...

Business

10/10

Exceptional

05 Jul 2022

Verified traveler

Clean rooms good location

Amazing well located hotel.

Partner

8/10

Excellent

02 May 2022

Stuart James Tarbet

Great

Business Self

10/10

Exceptional

10 Apr 2022

Darius

Next time in Düsseldorf i will choose the Holtel again!!!! Everything was fine!

Leisure Partner

10/10

Exceptional

17 Mar 2022

John

Awesome staff! Great moscow mules!

Could be closer to an ubahn line which goes to the HB, but that's relatively minor. The room (mine at least) was a little cramped, but not unreasonable for one person. Shower was plenty large (which is a problem for bigger guys in EU).

Leisure Self

8/10

Excellent

03 Mar 2022

Fadi

Staff are amazing and friendly especially Laura ,she did the extra mile and was super helpfull with nice smile and great spirit

10/10

Exceptional

23 Nov 2021

Glois

Excellent place to stay. The location is amazing and is just a few minutes walk to anywhere you want to go in Aldstadt. The staff is always there with a smile and advice and anything you need. I will definitely stay there my next trip to Düsseldorf.

Leisure Self

10/10

Exceptional

28 Aug 2021

Savvoula

Love it

Partner

2/10

Poor

30 Jul 2026

Ahmet

…………………………

10/10

Exceptional

21 Jul 2026

Claudia

bien ubicado, fácil acceso a las principales atracciones o sitios de interés de la ciudad

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Ibtissam

Prima hotel met goed ontbijt en erg vriendelijk en behulpzaam personeel.

Business

2/10

Poor

13 Jun 2026

Steven

Air-conditioning is not working during my stay.

Partner

6/10

Pleasant

07 Jun 2026

Marcel

Het ontbijt was slecht. Waren er om 10 uur en alle borden, bestek en meeste eten was op helaas. Dus de 19 euro per persoon niet waard. Beter bij de buren ontbijten

Partner

8/10

Excellent

31 May 2026

Kevin

Alles bestens außer, das dass Personal bei Anreise leider sehr gestresst war, was aber bei den Mengen an Kunden normal ist.

Family

2/10

Poor

29 May 2026

Vesa

This was by far the worst hotel experience I have had in many years. The overall service level, hotel procedures, and room conditions were completely unacceptable and far below any reasonable expectations for a hotel stay.

The check-in process was handled through a self-service terminal at the reception desk. It was unnecessarily complicated, extremely frustrating, and involved an absurd number of questions and steps. Both my spouse and I were forced to complete the exact same lengthy procedures separately. The staff was barely helpful and provided very little assistance during the process. To make matters worse, the room keys had to be activated through yet another separate system by ourselves, making the entire arrival experience confusing and highly unprofessional.

What was especially shocking was that guests were apparently expected to somehow realize that daily room cleaning and towel replacement had to be specifically requested in advance. As a result, we spent three days without any room cleaning or fresh towels. After I complained, I was simply given a drink voucher instead of having the actual problem resolved. No cleaning service was arranged.

The most unacceptable issue, however, was the completely defective air conditioning. The room temperature remained around 28–30°C throughout our stay, making it nearly impossible to sleep. A technician came to inspect the system and openly stated that nothing could be done about it.

Friends_and_family Friends

8/10

Excellent

22 May 2026

Andreas

Echt schönes Hotel. Hatte im 9. OG ein Eckzimmer mit tollen Ausblick. Empfehlenswert! 2 kleinere negative Punkte: 1.) Ich bin tagsüber geschäftl. im Auto unterwegs und in Terminen. Da schafft man es nicht vorab online einzuchecken. Im Hotel stehen zwar Mitarbeiter, aber man muss sich selbst bei Ankunft registrieren...
2.) Hotel hat keine Anfahrtbucht und kein eigenes Parkhaus. Für das in der Nähe empfohlene Carschhaus-Parkhaus bekommt man 10% Rabatt. Nur: Das Parhaus ist runtergekommen, es riecht nach Urin und Kartenzahlung an 3 Automaten(€ 27!) funktionierte nicht. Rufknopf zur Zentrale ist tot. Also raus zum Geldautomat und dann bar bezahlt. Für einen Geschäftsreisenden alles etwas nervig... Aber Hotel ist wirklich top!

Self

8/10

Excellent

08 May 2026

Robin

Personal war sehr zuvorkommend. Das Zimmer war ok, viel zu warm und Klima hat nicht funktioniert.

6/10

Pleasant

15 Apr 2026

Christian

Baren var ok'

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Michael

Zimmer war sauber. Für einen Kurzaufenthalt kein Problem. Ohne Frühstück gebucht, es gibt unzählige Möglichkeiten für Frühstück außerhalb, wenn man geschäftlich unterwegs ist

Self

8/10

Excellent

05 Apr 2026

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