Name: Mercure Duesseldorf Neuss
Address: Am Derikumer Hof, 1, Neuss, 41469, DE

10/10

Exceptional

04 Oct 2025

Adam

Very enjoyable stay. Ideal 2 nights for our needs.

Leisure Partner

8/10

Excellent

26 May 2025

Elhadi Gafar

Good

8/10

Excellent

20 May 2025

YongLong

Water are not reprenish daily, Even after request.
Breakfast is good with many varieties. Staff on floor is friendly.

Business Self

8/10

Excellent

03 Apr 2025

Ross

Nice staff. There was no refrigerator iron in the room, but the staff was very accommodating.

Leisure Family

8/10

Excellent

28 Jun 2024

Philip

Property good,swimming pool not in use.Rooms would benefit from air conditioning.Bar & restaurant seldom open and little else around.

Leisure Friends

8/10

Excellent

26 Jun 2024

Dylan

Location seems quiet but only a 10 minute walk to Norf station and then direct to Dusseldorf or Cologne in 30 mins. Clean hotel and quiet too.

Leisure Family

10/10

Exceptional

10 Jun 2024

eric

It was good !!!!

It was good !!!!

Friends_and_family Family

8/10

Excellent

20 Nov 2023

Mustafa

Decent stay with lovey breakfast.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2023

Alejandro

it is an excellent option for staying near dusseldorf at a better rate
excellent breakfast and room confort

Business_and_leisure Partner

6/10

Pleasant

07 May 2022

Richard

Average. Don’t pay for superior rooms

Paid extra for a room for 2 beds but it’s the same as the cheaper rooms with a bed and sofa bed. Bar was closed which was annoying and not mentioned when booking

Business

8/10

Excellent

20 Nov 2021

Sumeet

Great hotel and stay

Great stay! The chef Waseem was so nice and helping every day. The staff would greet us daily and Waseem made sure he made us feel extra special!

Business

10/10

Exceptional

16 Sep 2021

Patricia

Nice area

Very nice hotel and clean with great service and easy check-in. Very nice area as well.

Business

2/10

Poor

22 Mar 2020

Timothy

Lost all of my money

Could not travel due to coronavirus....lost all of my money as the Hotel would not refund.

Hotels.com did not assist

Business

10/10

Exceptional

14 Dec 2019

Verified traveler

Nice, neat and clean place. Very nice and polite staff.

Friends_and_family Family

6/10

Pleasant

21 Oct 2019

Verified traveler

Located in remote area and nothing to offer by the Hotel and area

Business_and_leisure Self

4/10

Poor

27 Apr 2019

Verified traveler

Very tired building in need of renovation
But mainly let down by a lack of staff, Bar not open
Service in restaurant took for ever- Desert never actually arrived at all, we gave up and went to bed.
Claimed facilities don’t really exist.
Pool is outdoor and not in use. Gym is a converted room with 2 pieces of basic equipment bought from Argos
There are much better hotels in the area.

Business Friends

8/10

Excellent

10 Mar 2019

Verified traveler

It was a very good experience. I ll suggest to my friends and family to choose this hotel

Business

10/10

Exceptional

04 Feb 2019

Lindsey

Spacious room

Spacious room. Clean. Comfortable.

Partner

10/10

Exceptional

08 Dec 2018

Ian

Mercure Hotel Düsseldorf Neuss

Lovely hotel and friendly staff ... service is very good and everyone greets with a smile ..
clean modern rooms with free WiFi .. room service available with a reasonable choice menu

10/10

Exceptional

19 Nov 2018

Kay

Helpful staff

The room was a good size , clean ,tidy & quiet. Nice desk area to work at.
Staff on reception were very helpful - organising taxis & answering any questions I had on the area. I didn't explore the local area as I was working in the centre of Dusseldorf. The only negative I had was its position in relation to the centre ,traffic is very heavy & the journey can take up to an hour at peak times & a taxi can cost 50 Euro's.

8/10

Excellent

15 Oct 2018

Peter

Comfortable

Not our first choice as we wanted to be in Dusseldorf, but music event filled local hotels. It was a fairly comfortable room with some free drinks. Only issue was that the large bed did'nt leave much room to get out between the bed and bathroom wall (25cm). Friendly and helpful staff. Close to local supermarkets and restaurants. Parking at hotel only €3 per night.

Partner

8/10

Excellent

06 Aug 2018

Rik

Good location once you know where it is... Hotel is in a residential \"sleeping\" area of the Dusseldorf/Neuss area

8/10

Excellent

27 Mar 2018

Wilhelm

Very positive travel experience.

Very good experience! Easy to reach, it close to A57. Nicely located at a little creek and very quiet. Very polite and professionelle staff. We enjoyed a 3 nicht stay and are looking forward to our next Trip to Düsseldorf.

Family

8/10

Excellent

21 Feb 2018

LEE

Ok for business

Good for a short business trip. Hotel is looking a little tired though. Plus there is extra charges for parking, when there shouldn’t be really.
An old Novotel been revamped. Breakfast however was good and the breakfast team are very welcoming as too are the reception staff

10/10

Exceptional

11 Sep 2017

Chetan

Poor lighting on access road to Hotel

Very nice hotel but Road leading upto hotel is not well lit at night

Family

6/10

Pleasant

29 Aug 2017

John

Old hotel.
You have to cross the restaurant to go the swimming pool and there are no changing facilities so people in swimming costume are crossing back and forth the dinning room.
Our shower head was leaky. No air conditioning in our room but you can open the window and listen to trucks on the highway nearby.

8/10

Excellent

19 Aug 2017

Anthony Mitchell

Trip to Germany

Friendly helpful staff

Family

10/10

Exceptional

05 Aug 2017

Verified traveler

Perfect

This is my 3rd time here. Very happy with location, room cleanliness great. I recommend it

6/10

Pleasant

18 Dec 2016

markus

needs renovations

Carpets were in poor shape. Room and hallways were somewhat smelly. Room was otherwise clean, breakfast good. Garage pretty tight and luggage has to be carried up the stairs

10/10

Exceptional

02 Dec 2016

Nathan

Hotel is a bit dated and rooms could use some updating. Location is ok, but nothing to write home about.

8/10

Excellent

16 Sep 2016

Jerry

Good business style hotel

Good hotel with clean comfortable rooms (no aircon in mine but only an issue on a rare hot summers night).

Check in and out was as expected. Swift and friendly.

Not much around the hotel but you don't pick his hotel for walks into the city centre. Taxi can be called by the hotel staff.
Overall, it's a decent hotel so long as you don't choose it for walking into the centre.

10/10

Exceptional

05 Jun 2016

Verified traveler

Hotel was very nice , staff were polite and attentive . Service in the restaurant was a little slow

6/10

Pleasant

27 Sep 2015

Kirill

OK only for sleeping one night and go, trasit point, no pleasure

6/10

Pleasant

04 Aug 2015

Louise

Hotel was ok, fairly near to airport

The hotel was fairly near Düsseldorf airport and had plenty of parking. Staff were helpful and breakfast was good. The room was ok, although could have done with painting as there were dirty marks across the wall but it was clean and tidied everyday. The location was fairly noisy with it being near to busy road and people coming and going in the car park which are room fronted on to. My husband had to ring reception at 4am on our last day and ask if someone could go outside and tell some youths to move on, which they did!

2/10

Poor

10 May 2015

robert

Dont rely on the online description.

I thought this hotel was misleading in its description as it was not in Dusseldorf or in Neuss but in a very unattractive suburb. I had a client with me and when we finally found the hotel the road was a dead end and a gang of men started giving us very unfriendly stares. We felt unsafe and the hotel,if we could get the car to it, looked uninviting. We both decided to drive in Dusseldorf and book a hotel. I paid for the rooms but I am now wary of on line descriptions.

6/10

Pleasant

20 Apr 2015

KSR

Too far from Dusseldorf

The Hotel was clean , the staff was friendly and spoke English. The problem was if you are trying to get to the tradefair it took an hour by train or cost 40 Euro by cab each way so I don't recommend it if you need to get to the Messe.

There are no restaurants around except the one in the hotel where the food is ok not fantastic.

10/10

Exceptional

30 Sep 2014

Ersin

Excellent

Highly recommend very nice clean and tidy

8/10

Excellent

26 Sep 2014

Bar

Great hotel really bad location

Hotel was really nice, we stayed there for one night and it was fine, but if you are not coming with a car as we did you are stuck there. It is pretty far from the main town and there is not much to do around. I recommand to come with a car if you plan to stay there.

Family

10/10

Exceptional

16 Sep 2014

mam

good hotel

comfort

8/10

Excellent

06 Sep 2014

halljna

It was a good hotel

1. Nice hotel
2. Commute to and from the hotel it you don't have a car could be a little complicated

8/10

Excellent

20 Aug 2014

Mike

Cheep hotel quite location

I stayed with my family at Mercure for a night can't say anything bad about the hotel we were greeted very well and had a very good sleep on our trip across Europe. Staff speaks English ok .

10/10

Exceptional

07 Jul 2014

Vern

Nice hotel in suburban area

The hotel can easily be reached by Autobahn, though it is a bit outside Neuss and Duesseldorf center. It is located in a residential area. A few restaurants and a large shopping complex are close by. Our room was spacious, we had free, fast Internet access, and all facilities had been in good shape.

4/10

Poor

24 Jun 2014

Taj

rubbish

The hotel was rubbish - there was no non smoking room left even i had booked non smoking room. so we stayed in smoking room which was not to comfort

Partner

4/10

Poor

16 Jan 2014

Verified traveler

Difficult to Find

This was the least nice Mercure I have stayed in. The room was really cold and there was no way to set the thermostat (there was no thermostat!). It was really difficult to find using both Google Maps and GPS. I usually choose the Mercure because it is easy to find. There was no where convenient to eat except the hotel which was pricier than it should have been. I would not stay here again.

8/10

Excellent

07 Sep 2013

gareth

did the job

Stayed one night for business, arrived very late (22:30) but was still able to get a hot meal, has small gym which isn't in listing although the outdoor pool was shut. Staff and hotel fine, a bit tricky to find down a small side street but was OK from google map directions. Would stay in again.

10/10

Exceptional

29 Aug 2013

BB

ample free parking

comfortable rooms. free internet in lobby but had to pay if you wanted it in your room. Outdoor pool was cool so best in the afternoon. Restaurant was not busy. Big supermarket nearby as well as a few restaurants. Able to open the windows in the room to cool it down,

Family

6/10

Pleasant

29 Jun 2013

Rahul

Not recommended for business traveler

It is quite no frills hotel. Even internet is charged and that too is very expensive. I would not recommend this to anyone.

6/10

Pleasant

11 Jun 2013

Chayne

Mercure Hotel , looking a little tired

The hotel is clean and quite but looking a little tired, for a 4 star hotel they have no fridge, tea/coffee making facilities or AC and in the summer the rooms can become very hot

2/10

Poor

27 May 2013

Verified traveler

Never again

The pictures were nothing like the actual hotel. The hotel was located in a not so nice neighborhood and the rooms were dirty and extremely small. Due to the condition of my room I was upgraded to the business suite which was smaller than the first room and just as filthy! I checked out and called hotels.com they reinbursed me and assisted me in getting a new room.

10/10

Exceptional

30 Mar 2013

McG

Too far out of Duesseldorf centre

My stay was extremely pleasant, with the staff being most helpful and courteous. I was however disappointed that the hotel was so far out of Duesseldorf central, which meant that we had quite a long commute to get to the Messe every day, where the show was being held. Neuss Norf does not offer much in the way of evening entertainment, that I could see.

8/10

Excellent

01 Nov 2012

Verified traveler

Pleasant long weekend

Overall pleasant, large clean rooms, good breakfast free for children.

Family

8/10

Excellent

30 Apr 2012

Kirill

Little smelted (old carpet?), but cheap and good food. With auto - not problem with location.

8/10

Excellent

12 Apr 2012

Hans

good value for money

Family stay with 2 children, friendly staff, basic room but large enough, very good breakfast without charge for children. Need car to get around.

10/10

Exceptional

27 Feb 2012

Peter

perfect

Everything was perfect.

8/10

Excellent

07 Sep 2011

Gloria

Good Value

Hotel rooms are nice and clean. Restaurant, gas station and a big shopping market is within walking distance.
There's no air conditioning. I would stay here again if I was in the area.

Family

6/10

Pleasant

25 Aug 2011

Sim

Good hotel but a bit out of city centre for me and family

Good, clean hotel, but as I did not have own transport had to rely on public transport to get into Dusseldorf city centre. Took about 30 to 40 mins. Food at hotel was great and service good too, all spoke English very well. Rooms very clean and tidy, could have done with more pillows and a bit more firmer. Overall satisfied, but location for me was a bit of a downer.

Family

8/10

Excellent

24 May 2010

Martin

Away from Neuss town

Nice hotel in a nice quiet area, but I should of checked the location a bit more as further away from the area in Neus I needed to be. Room was nice, towels were like sand paper though and the bathroom though modern was very plasticy and felt/looked cheap.

8/10

Excellent

14 Dec 2009

Carsten

None for looks

Hotel does not look like much, as far as the building itself is concerned. 1970ies building, not particularly appealing if you're into architecture.
However, all the facilities and the rooms themselves are of a high standard. Neighbourhood is quiet, service was good.
Restaurant was good as well - very good value for money.

10/10

Exceptional

18 Apr 2009

Dale

A Very Positive Review!!

I can't say enough about the service at this reasonably-priced hotel. Everyone went out of there way to help us. We had some problems with our luggage arriving late and the front desk people made phone calls for us and translated. They put in a lot of extra effort--more than we asked for. The hotel breakfasts were worth the price and the Putz's, the restaurant up the street from the hotel has good food and very friendly service at fair prices. (Prepaying for the breakfast when you reserve the room will save some money.) The only thing that is difficult about the place is that it is hard to find with really poor signage. Without a GPS you could be within a mile of it and drive around for an hour looking. We were there last year and knew to look for Putz's on the corner, but getting that far still took some doing.

8/10

Excellent

08 Jul 2026

Jan Erik

Helt greit overnattingshotell

2/10

Poor

29 Jun 2026

Brooke

Never again

Partner

2/10

Poor

23 Jun 2026

Sascha

Alles total abgelebt, Haare im Bett und im Bad. Flecken an den Wänden und auf dwm Boden. keine Klima. Fenster nicht besonders schalldicht. musste das Zimmer wechseln. das zweite Zimmer war etwas sauberer, aber trotzdem kaum zumutbar.

Self

10/10

Exceptional

31 May 2026

Philipp

Saubere Zimmer, freundliches Personal und reichhaltige Auswahl beim Frühstück. Tiefgaragenparkplätze für große Autos teilweise etwas eng. Internet / WLAN-Verbindung könnte zudem besser sein.

Self

10/10

Exceptional

26 May 2026

Seddik

Très bien

10/10

Exceptional

23 May 2026

Seddik

Très bon séjour

10/10

Exceptional

28 Apr 2026

Daniel

Sehr sauberes Zimmer
Ladestation etwas teuer

Friends

6/10

Pleasant

01 Feb 2026

Ulas

Die Betten waren sehr hart, wir hatten nur eine Flasche Wasser 0,5l für 2 Nächte

Leisure Family

6/10

Pleasant

14 Jan 2026

Ilhan

Gut

6/10

Pleasant

13 Dec 2025

giacomo

Struttura datata

Self

4/10

Poor

23 Oct 2025

Muzaffer

Wände bemalen Fensterdecken Farbe blättert ab wenn überhaupt 2 sterne.

8/10

Excellent

04 Oct 2025

Fred

Fas Personal war sehr freundlich und das Zimmer sauber. Parkplätze gab es auch genug und es gibt auch eine Tiefgarage. Über Das Frühstück kann ich nichts berichten weil ich bei einem Freund gefrühstückt habe. Insgesamt war es ein schöner Aufenthalt im Hotel.

Self

8/10

Excellent

03 Aug 2025

Oliver

Zimmer sind gut, Frühstück ist reichhaltig und gut, sehr freundlicher Personal das Hotel müsste außen und der Fahrstuhl renoviert werden. Preis Leistung ist sehr gut

Leisure Family

8/10

Excellent

24 Jul 2025

Johan

Fijn hotel, in de buurt is verder niet veel vertier. Zet je navigatie wel op huisnummer 8, anders kom je voor een afgesloten weg en wordt parkeren echt een drama.

Leisure Self

6/10

Pleasant

22 Jun 2025

Daniel

Das Zimmer entspricht einer Hotelkategorie von 2 Sternen. Schmuddeliger Teppich, schmutzige Zimmer (vom Vorgänger waren noch Essensreste auf dem Boden). Im Bad funktionierte die Entlüftung nicht, immense Feuchtigkeitsschäden an den Fenstern, keine Klimaanlage, Zimmerzutrittskarte funktioniert mehrmals nicht, keine Utensilien im Bad. Das Personal ist sehr freundlich und das Essen gut. Von einem 4 Sterne Hotel ist dieses Objekt sehr weit entfernt.

Business Self

8/10

Excellent

01 May 2025

Thomas

alles okay

Business Self

8/10

Excellent

04 Apr 2025

Mario

Gutes Frühstück und Service

Business Self

8/10

Excellent

18 Mar 2025

Johanna

Saubereres, zweckmäßiges Hotel

Business

4/10

Poor

09 Mar 2025

Gideon

Het opgegeven adres komt niet overeen met de locatie in de navigatie. Slechts een zeer klein, half verstopt bordje wijst de weg, in het donker en komende vanaf de snelweg is dit niet zichtbaar. Moest de weg vragen bij het plaatselijke tankstation.

Het hotel heeft een eigen te kleine parkeerplaats, aan de achterzijde bevindt zich een ongure zandvlakte die als extra parkeerterrein moet dienen (betaald!). Oplaadpunten voor elektrische auto's bevinden zich in de zeer slecht verlichte parkeergarage. Om te kunnen opladen moet er een aparte app van de aanbieder worden gedownload. Helaas verschijnt de melding dat deze app \"in uw land\" niet kan worden gedownload. Kortom: opladen is niet mogelijk. Bij de receptie aangegeven dat ik de parkeerkosten hiermee als overbodig beschouwde, wat door de overigens behulpzame receptionist werd bevestigd.

Voor mindervaliden is dit hotel niet toegankelijk: toegang vanuit de parkeergarage alleen mogelijk via trappen. Vanaf de receptie naar de lift: opnieuw een trap. Een zeer opvallende situatie die werkelijk niet meer van deze tijd is.

Staat van de kamer: oké, maar niet meer. Het tapijt heeft al jaren zijn beste tijd gehad, zit vol met vlekken en is versleten.

Aankomst op zaterdagavond, ik wil nog iets bestellen via roomservice. Helaas, niet mogelijk! Pas vanaf dinsdagochtend (!) 10.30 uur kan er weer een hapje of drankje worden besteld. Het ontbijt was netjes, met een ruim voldoende keuze.

Kortom: absoluut geen aanrader om dit hotel te boeken.

Leisure Self

10/10

Exceptional

10 Feb 2025

Fred

Ich bin sehr zufrieden mit dem Hotel

Ich habe das erste mal in dem Hotel übernachtet weil das Gästezimmer der befreundete Familie, nicht zur Verfügung stand. Aus diesem Grund kann ich auch nichts über das Frühstück und dem Restaurant berichten. Ansonsten war ich sehr zu Frieden. Nettes Personal was auf die Wünsche eingeht. Ausreichende Parkplätze und der Preis ist fast unschlagbar. Das Zimmer war groß genug, das Bett sehr gut nur die Dusche etwas klein. Alles sehr sauber und über kleine Gebrauchspuren auf dem Teppich und an der Wand sehe ich hinweg, weil sie mich nicht stören. Insgesamt gefällt mir das Hotel sehr gut und wenn ich bei einem meiner nächsten Besuche in Neuss, wieder ein Hotel besuche werde ich es mit Sicherheit wieder buchen.

Friends_and_family Friends

6/10

Pleasant

07 Dec 2024

Ruben

Habe schon bessere 4 Sterne Häuser von Mercure gesehen. Badezimmer Boden hatte irgendein Belag nach dem Putzen. Vom Vorgänger war noch Duschzeug im Bad. Sehr laut wegen den Türen beim Schließen und sehr hellhörige Räume/Wände!

Business Self

6/10

Pleasant

30 Oct 2024

Verified traveler

Schon okay, bis auf fehlenden Internet-Zugang

Das Hotel ist in Ordnung und entspricht dem Preis. Leider gibt es in der dritten Etage kein WLAN, was bei einer Dienstreise ziemlich schlecht ist.

Business

4/10

Poor

02 Oct 2024

Nick

O

Leisure Partner

8/10

Excellent

30 Jul 2024

Tess

Wir waren positiv überrascht und würden wieder dort übernachten.

8/10

Excellent

05 Jul 2024

Simon

Sauberes und ruhiges Zimmer. Das Frühstück ist ein bisschen eintönig aber lecker.

Leisure Self

6/10

Pleasant

01 Jul 2024

Peder

Slitet hotell utan A/C på rummen. Prisvärt dock.

Business

10/10

Exceptional

06 Jun 2024

Lothar

Alles toll.

Business

10/10

Exceptional

19 May 2024

Ivica

Wahr alles ok sehr saubere Zimmer nur etwas laut.

Leisure Friends

8/10

Excellent

17 Apr 2024

Patricia

Prima hotel met lekkere bedden

Business Self

8/10

Excellent

10 Apr 2024

Yvonne

Es stand nichts von Parkgebühren usw da .
Die erste Nacht musste mein Auto die Straße hoch auf öffentlicher Straße parken.
Trotzdem wurde Parkgebühr abgezogen.

Business_and_leisure Pet

4/10

Poor

12 Mar 2024

Andre

Mercure Hotels waren mal besser…

Mercure Hotels waren für mich bisher gute Business Hotels. Das hier in Neuss ist leider arg in die Jahre gekommen, was man insbesondere an dem Mobiliar und fleckigen Teppichboden deutlich erkennt. Als „Expedia-Bucher“ bekam ich ein Zimmer in der letzten Ecke (irgendein Anbau, der durch dunkle Gänge und klapprige Türen vom Haupthaus getrennt ist). Eine Rechnung mit MWSt gab es beim Check-out dann nicht, obwohl das bei der Buchung (Bezahlung im Hotel) so vorgesehen war. Nervig. Zum Glück war wenigstens wenig von der Bundesstraße zu hören, an der das Hotel direkt angrenzt, so dass die 1 Nacht ok war.

Business

10/10

Exceptional

29 Jan 2024

Veronika

Preis-Leistungsverhältnis ist absolut in Ordnung! Das Zimmer war sauber und gut eingerichtet. Die Auswahl beim Frühstück war groß, Check-in und Check-Out schnell erledigt. Wir waren zufrieden.

Business Family

10/10

Exceptional

23 Jan 2024

Klaas

Price quallity combination

10/10

Exceptional

26 Nov 2023

Rolf

Alles OK, gerne wieder

Leisure Partner

10/10

Exceptional

06 Nov 2023

Christien

War nur ein übernachtung

Business

8/10

Excellent

23 Oct 2023

Zaman

Fantastisk morgenmad

Fantastisk morgenmad . God samarbejde fra reception og øvrige personalet på hotel.

Friends_and_family Family

8/10

Excellent

11 Sep 2023

Ali

Unser Aufenthalt in diesem Hotel war sehr angenehm. Das Personal war unglaublich freundlich und zuvorkommend, wir wurden jederzeit herzlich empfangen. Unser Zimmer, sowie der Frühstückssaal waren sehr sauber und schön eingerichtet. Das Frühstück war auch sehr vielfältig, sogar mit glutenfreiem Angebot. Die einzigen Mankos: Wenn man ein Zimmer in Richtung Hotel Eingang hat, wurde man morgens immer von Lärm geweckt. Außerdem hat uns bei unserem Aufenthalt und einer Außentemperatur von 30 Grad definitiv eine Klimaanlage gefehlt. Jedoch hätte man die Möglichkeit gehabt, von der Rezeption einen Ventilator auszuleihen. Alles in allem würden wir einen Aufenthalt in diesem Hotel definitiv weiter empfehlen.

Leisure Partner

8/10

Excellent

28 Aug 2023

Dominik

Das Frühstück war unglaublich gut

Leisure Friends

8/10

Excellent

29 Jul 2023

Madelene

Helt ok för endast övernattning