Name: Sofitel Marseille Vieux Port
Address: Boulevard Charles Livon, 36, Marseille, 13007, FR

10/10

Exceptional

16 Jul 2026

Will

Other than a little miscommunication on the breakfast being included, and the spa/gym not being accessible, it was a 5 star experience from the staff to the restaurant to the views and room itself.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jacques

Warm welcome, a little rundown on corridors. Shame no outdoor pool.

Friends_and_family Friends

4/10

Poor

03 Jul 2026

MARC

Room was not ready until 4 pm :(
fortunately they allowed me a room at 3:25 pm

Room with the port view was nice BUT
Air conditioning was a disaster - 28 degrees celcius in the room :(

restaurant on the checkin level is closed :(

so called restaurant \"gastronomique\" on the 7th floor is a disaster.
they told me sorry sir but no table available
fortunately the concierge got me a table
BUT I had to return the main dish as it must have been under the lamp for at least 10 to 15 minutes and disgusting

breakfast was good

bar on the 7h floor is nice too

Self

10/10

Exceptional

24 Jun 2026

Valerie

We had a wonderful stay at the Sofitel Marseille. The hotel's location is both practical and spectacular, offering breathtaking views over the Old Port and the Mediterranean while being just a short walk from the city's main attractions.

The room was spacious, quiet, and extremely comfortable, making it easy to relax after a day of exploring. One of the highlights of our stay was the breakfast, which offered an excellent selection of fresh, high-quality products in a beautiful setting overlooking the harbor.

What truly made the experience stand out was the exceptional customer service. Every member of the staff was welcoming, attentive, and genuinely committed to making our stay enjoyable.

A fantastic hotel that combines stunning views, outstanding comfort, an excellent breakfast, and first-class hospitality. We would gladly stay here again.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Alexander

An excellent hotel. The room was spacious, spotless and comfortable. The staff were helpful and accommodating offering assistance with making restaurant reservations. The breakfast buffet offered a wide selection of cold options and made to order eggs. The warm pain au chocolat was a highlight. The view from the restaurant (where breakfast was served) was brilliant. The spa was lovely and the massages we had were lovely.

Partner

10/10

Exceptional

14 Jun 2026

Kristin

The staff was very friendly and helpful.

Partner

4/10

Poor

11 Jun 2026

Mark

No coffee or breakfast at all in lobby. No bar at the hotel at all.

Family

10/10

Exceptional

04 Jun 2026

Patricia

Great location for exploring old Marseille.

Self

10/10

Exceptional

01 Jun 2026

Keisha

Very nice property. Professional yet friendly staff. Super helpful as well! One of the most comfortable beds I’ve slept in. And the food!!! Love love love!!

Self

10/10

Exceptional

24 May 2026

Virginia

A great hotel away from the busy old port but in walking distance to shops and restaurants. The hotel has a very nice restaurant and rooftop bar with a great view. The rooms and washroom are clean and spacious. Staff is friendly and very helpful. Highly recommend this hotel!

Self

10/10

Exceptional

21 May 2026

JOHN

Everything was great

10/10

Exceptional

07 May 2026

Olufayojimi

Lovely breakfast spread, although inform them to properly heat up the sausages if you get them.
Great staff, lovely ambiance and a wonderful room

Partner

8/10

Excellent

15 Apr 2026

Carl

Overall good experience but price vs quality is not to standards anymore. Still very good service etc

10/10

Exceptional

08 Apr 2026

Erick

Espectacular y excelente ubicación, un rooftop 10/10

Partner

10/10

Exceptional

20 Mar 2026

pascal

Short stay, but good night and breakfast

Self

10/10

Exceptional

15 Feb 2026

Arthur

The staff were truly wonderful!

10/10

Exceptional

25 Jan 2026

Pierre-Yves

Very nice staff, nice room and very nice view of the ‘vieux port’

Leisure

6/10

Pleasant

11 Dec 2025

Samera

Room facing delivery dock with constant noise.
Hotel needs renovation as it’s getting old.
F&B options are average

Business_and_leisure Self

6/10

Pleasant

07 Dec 2025

Melinda

It was a pretty hotel with lovely views. The staff attention to detail sometimes fell short...inroom coffee pods were for a different brand of machine and did not work, cleaning staff disposed of something of ours that was not garbage, there was a weird spray of some substance on the interior of the bathroom door during our whole stay. Vegetarian options at the restaurant were slim - the day we went, the veg option was an onion. It tasted very good but having an onion for dinner is disappointing. There was no way to order breakfast items a la carte, so we went elsewhere. The bar and bar food were good though.

Leisure Family

6/10

Pleasant

11 Oct 2025

NEIRA

I don't believe it is a 5 star hotel. The rooms were old and basic.

Leisure Family

4/10

Poor

17 Sep 2025

Valerie

Sofitel is now overrated! The view was superb, but the hotel is so old, e.g. the shower was leaking all night making drop sound making impossible to sleep. It was smelling the wet dog in the room and the room looked like we were in the 80s...not impressed. The only memorable was the stunning view but that has nothing to do with the hotel!

Leisure Partner

2/10

Poor

17 Sep 2025

Leonard

What a horrible experience at a dirty old unkept hotel. Don’t even consider eating at the restaurant, possibly the worst restaurant food I have ever had.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Md Nasir Uddin

loved this property

4/10

Poor

31 Jul 2025

Linda

The room is not worth it

Leisure Family

8/10

Excellent

04 Jul 2025

ARMEN

Great hotel location and excellent view
from the hotel room. Very convenient, walking distance from the beach.
The restaurant and the Bar has great view.
We stayed in other Sofitel location and it was excellent , base on that we booked this location and it was good ( not great).
Breakfast buffet was not five star

Business_and_leisure Partner

2/10

Poor

25 Jun 2025

Adrienne

We arrived to this hotel late (approx 1145pm), confirmed for a room with 2 twin beds but when I arrived, I was told by Hakim (sp?) only a king room was available (for two adults). The consolation offer was a king room, and they'd provide a rollaway in a 'premium' room for 1 night, until a 2 twin was cleaned the following day. We checked into the King room that was described as a premium upgrade to find it overlooked a cement parking lot, and was directly facing a nightclub which was blasting music (remember, it's almost midnight by this time). We slough our bags back downstairs to the lobby to request another room, and are given a standard king room (bye bye, upgrade). Upon inspection, the room had not been cleaned as there were wet face cloths on the bathroom counter, used hand soap, and used coffee amenities. We again venture back to the lobby now to request a THIRD hotel room. Hakim seemed very perturbed at my request for the clean and quiet hotel room I paid for and expected from Sofitel Marseille. His question to me was \"what would you like me to do?\" you can imagine my frustration being on the opposite end of his seemingly nonchalant demeanor. I was given keys to a third room, and you guessed it, the room was unusable. Hair in the shower, used water carafe glasses, and the mini fridge was leaking water into the hallway. Long story longer, I was fully refunded for this nightmare, after threatening to dispute the charge with my creditor. DO NOT STAY HERE.

Friends_and_family Friends

8/10

Excellent

25 Jun 2025

Patrick

Lovely location with great staff in reception & on the Sky Bar
Hotel is looking tatty & needs modernisation especially in the rooms with balcony

Leisure Partner

10/10

Exceptional

16 Jun 2025

Michael

Very nice hotel. Good decor, clean and efficient with very helpful staff
Great location in the Vieux Port area of Marseille. Walkable sights to see from this hotel.

Leisure Partner

10/10

Exceptional

04 May 2025

MARGERY

The room was very nice, but small. The staff was excellent!

Partner

10/10

Exceptional

26 Feb 2025

Armando

Exceptional service room was terrific all around A1

Leisure

6/10

Pleasant

05 Jan 2025

Jamal

Hotel and rooms needs upgrade and maintenance.
Should be 3 stars

Business_and_leisure Self

10/10

Exceptional

11 Dec 2024

Richard

We had an amazing view of the port from our room. It was a decent walk to the dining and shopping area. Everyone at the hotel was extremely nice and helpful. Only one little complaint was the water during our shower was a bit inconsistent-extremely hot back to normal. Overall ,we had a great stay.

Leisure Partner

10/10

Exceptional

02 Dec 2024

ADOU MARC

Great service and so clean. They surprise us all the time.

Business_and_leisure Partner

10/10

Exceptional

30 Nov 2024

Karen

This hotel has a lovely view of the old port as it is located down one of the sides. This location also means that it's quieter at night. The staff were very professional and courteous. The room was a good size; I enjoyed the balcony.

Leisure Self

10/10

Exceptional

07 Nov 2024

Samy

Excellent hotel

10/10

Exceptional

22 Oct 2024

Adriana

Excellent, walking distance of restaurants and Old Port

Leisure Partner

8/10

Excellent

02 Sep 2024

H

The reason I didn't rate it high in cleanliness, The pool and the spa definitely need work. There were tiles missing in the spa. I don't think all of the Jets were working. It definitely doesn't look like the spot on the web page. And the outdoor pool had slime all around the water line. I didn't go in because it didn't look like they clean it on a regular basis. In my room the skirt to the bed had spots on it, but the actual bed and sheets were perfectly clean. The bathroom seemed very clean and the towels were amazing!!

I was unaware of a deposit required for each night even though I had paid for my room in full. So that was a bit of a surprise and I'm still waiting for the refund on that.

The breakfasts were delicious. And the portions for room service are huge!! The food was really good. I had a view of the port with my own terrace. The terrace had two lounge chairs and room for a breakfast table and chairs. That was a nice plus! Overall, it was a really fantastic experience. There was a gentleman that helped me with dinner reservations. Unfortunately, I don't remember his name but he was very helpful and kind and his reservation recommendation was spot on. Thank you

Leisure Self

8/10

Excellent

10 Aug 2024

Verified traveler

Good hotel

I think this hotel is not good for high class visitors but it was acceptable level for general people.

Friends_and_family Family

10/10

Exceptional

02 Jul 2024

Jhon

Excellent service at the rooftop bar from Breno. Thank you very much for making us feel welcome and your cocktail recommendations.
We had delicious breakfasts each morning, and Nour was very friendly and attentive. We cannot wait to come back

Partner

10/10

Exceptional

01 Jul 2024

cheung

Great location, 5 star hotel, super service

Leisure Partner

6/10

Pleasant

22 Jun 2024

Lila

The beds are amazing but the “upgrade” they sold us was to a very noisy side of the hotel. We didn’t sleep - it was loud until 5am

Leisure Family

10/10

Exceptional

18 Jun 2024

Daniel

Great view of the old port and walkable to restaurants and shops

Leisure Partner

8/10

Excellent

15 Jun 2024

Laurel

Not really a 5 star hotel. The main restaurant was fully booked the first night we were there and closed the next two nights. The bar menu was good, but not available on one night. One of our rooms experienced a flood in the shower where the drain was clogged with an incredible amount of hair. Water actually leaked into the next room. No bellman, and lack of expected 5 star service. Other than that, the rooms were comfortable and the location was good.

Leisure Family

10/10

Exceptional

28 May 2024

Alan

Fabulous hotel. Great unobtrusive service. Will stay there again next time I come to Marseilles

Business Self

10/10

Exceptional

24 May 2024

john

Excellent hotel, Anna on reception is superb.
Greg

Business_and_leisure Self

10/10

Exceptional

22 Mar 2024

Ron

Wonderful

Leisure

10/10

Exceptional

08 Nov 2023

Michelle

Absolutely the best hotel and staff

Partner

4/10

Poor

12 Oct 2023

shaunalia

Given room key that did not work. The entire first floor of rooms smell like raw sewage and then they try to perfume the corridors to get rid of the smell. Had to hold breath from elevators until got inside room and opened windows and then met with the blast of diesel from the trucks lined up in parking lot below.

Leisure Family

8/10

Excellent

14 Sep 2023

Dana

The property needs some upkeep.

Leisure

8/10

Excellent

07 Aug 2023

Kevin

a few nights in Marseille

An amazing hotel, the only issue was the noise coming from parties outside that went on to about midnight both nights we were there. The windows could be more sound proof. Everything else was amazing, the staff, the food, the location all 10/10.

Partner

10/10

Exceptional

05 Aug 2023

Mariette

Property located near old harbor and in between old harbor and the Catalan beach , old port fun to visit lots of shops and restaurants for bouillabaisse. The Catalan beach on the other end great public beach and view points from the Pharo palace
Cruise terminal 20 min by taxi

Leisure Friends

10/10

Exceptional

03 Aug 2023

Eduardo

Very helpful staff, breakfast also pretty good.

Leisure

6/10

Pleasant

25 Jul 2023

william

Property is old, very low standard for a Sofitell. Was charge twice what I was quoted.

Leisure Friends

10/10

Exceptional

22 Jul 2023

Joanne

Great place… beautiful rooms, great staff, buffet breakfast awesome. Worth the price to stay here. Great location as well.

Leisure Partner

10/10

Exceptional

14 Jul 2023

Deborah

Great location for Vieux Port. Staff lovely!

Leisure Partner

6/10

Pleasant

19 Jun 2023

Reuben

Not a 5 star Hotel

The hotel is in much need of a refurbishment, the spa area was in very poor condition, sauna door was catching, the slats on the sauna benches were all worn, the lockers were hanging off their hinges...For the price paid the standard is well below what it should've been.

Business

10/10

Exceptional

29 Apr 2023

Jason

The best views of Marseille.

Leisure Family

8/10

Excellent

14 Apr 2023

Ah-Yam

Centrally located and walking distance to Vieux Port. The staff are very helpful and friendly.

Leisure Friends

10/10

Exceptional

21 Mar 2023

Hoppy

Very friendly and helpful staff. Wonderful 7th floor bar & lounge with amazing views of the City.

Friends_and_family Friends

8/10

Excellent

20 Feb 2023

Gordon

Brief Visit in Marseille France

Pretty good staff, great location, excellent food. Business Center could have been better as printer didn’t work.

Partner

10/10

Exceptional

13 Feb 2023

jennifer

Great retro style. Unbelievable view of the old port which was so relaxing.

Leisure Friends

10/10

Exceptional

06 Jan 2023

Liz

We had a great experience at Sofitel Marseille. Beverly was incredibly helpful and friendly at check in after long travel and luggage mishaps. Room service was delicious and service was great-especially helping to bridge the gap with this non-French speaker.

Leisure Partner

8/10

Excellent

02 Jan 2023

LUIS

Needing an urgent renovation

The hotel needs an urgent refresh. While the beds and bedding are incredible (as are the views), there were too many issues in the hotel. The shower is impossible to maneouver, water floods the whole bathroom when showering, public spaces such as the spa and the fitness room are truly a disgrace for the Sofitel brand.

Partner

10/10

Exceptional

29 Dec 2022

Chihwei

Wonderful service and hospitality from the staffs. Great food in both restaurants, breathtaking view while having breakfast, a treat you cannot miss.

Leisure Family

10/10

Exceptional

17 Dec 2022

Cristian

Great

10/10

Exceptional

13 Nov 2022

Brian

Great hotel

Clean and very comfortable room with all the amenities. The view was spectacular and the staff was accommodating.

Partner

10/10

Exceptional

01 Nov 2022

Gordon

The entire experience was superb. Thank you!

Leisure Partner

10/10

Exceptional

30 Oct 2022

Michael

Fantastic location, very friendly and helpful staff, great breakfast and the best shower water pressure and temp I have experienced.

Business

8/10

Excellent

28 Oct 2022

Alan

The spar was excellent.
Big jiccussi

Friends_and_family Family

10/10

Exceptional

27 Sep 2022

Christopher

The accommodations were wonderful especially with a large deck overlooking Viex Port. The food was fabulous (we ate at both Trois Forts and the Brasserie. And the staff not only spoke English very well, but were very kind about it. (our French was tres miserable)

Leisure Partner

10/10

Exceptional

23 Sep 2022

Verified traveler

Great location and amenities

Leisure Partner

10/10

Exceptional

16 Aug 2022

Catherine

The staff is LOVELY!! The views are beautiful. Check out the soa

Self

6/10

Pleasant

02 Aug 2022

Jessica

Clean room, amazing view for breakfast

The room met expectations without going far beyond. The room was clean, comfy bed, appropriate soaps/cosmetics and aesthetically pleasing. Wish there was some view from the balcony and usb chargers for the price we paid. The view for breakfast was amazing but the price is very expensive for what it provided. If i could do it again I would skip the high breakfast cost and just get a tea or coffee to soak in the view. Overall satisfied with my stay but not blown away and would explore other options for the price.

Partner

8/10

Excellent

01 Aug 2022

Jiuseppe

Well maintained, well looked after & very kind and polite personnel, enjoined the place and time, 👍

Business_and_leisure Partner

10/10

Exceptional

08 Jul 2022

carlos

Staff all very friendly.

Leisure Partner

8/10

Excellent

05 Apr 2022

nikolaj

nice hotel yet expensive

Leisure Family

2/10

Poor

25 Aug 2021

Matthew

If you like to sleep before midnight - then avoid this hotel at all costs. Next door is a nightclub on the marina that plays loud music every night; and only closes at just after midnight. Not an issue if you only sleep after midnight - but trying to get sleep before then is impossible.
Breakfast is weird. The staff sit you down, and then you don’t hear from them again. They don’t deliver pastries to your table, don’t ask if you want a coffee etc. Seems there’s only 1-2 people working at breakfast. Either severely understaffed or just rude and ignorant.
I’ve stayed in 5 star hotels all over the world, and the number one thing I look for is a relaxing and comfortable stay. Due to the nightclub issue alone, and the extremely loud music, I feel this hotel is not deserving of a 5 star.

Leisure Family

10/10

Exceptional

21 Nov 2020

Elisabeth

Emplacement exceptionnel

Emplacement exceptionnel, je recommande la chambre avec terrasse avec vue sur tout le Vieux Port de Marseille.

Self

10/10

Exceptional

09 Mar 2020

A.Lawrence

I really enjoyed my stay, from check in to departure everything was great. views, restaurants, drinks,the spa :) cleanliness, and the decor was so great... when I return to Marseilles I will surly be staying at this property again.

Leisure Self

10/10

Exceptional

12 Dec 2019

Svetlana

I used all facilities and services. Everything and everyone were wonderful. I do have one common regarding to upsell for water view. I wish it would be offered differently or not at all. I was there only for 2 days, very late arrival. it was my first stay with this hotel

Business

10/10

Exceptional

09 Dec 2019

Verified traveler

Great location - could walk everywhere. Friendly staff - clean hotel. Lovely property.

Leisure Self

10/10

Exceptional

23 Nov 2019

Verified traveler

A warm welcome,comfortable,well appointed room and very helpful and attentive staff.

Leisure Friends

10/10

Exceptional

09 Nov 2019

Verified traveler

I thought this hotel was very comfortable, in a lovely position and the staff were all very helpful, polite and friendly.

Leisure Friends

10/10

Exceptional

28 Oct 2019

Verified traveler

Loved the location and the room. We actually ate in the hotel because it was raining and the food was very good.

Leisure Family

10/10

Exceptional

21 Oct 2019

John

Best hotel view of the old harbor In Marseille. Excellent accommodation.

Leisure Family

10/10

Exceptional

13 Oct 2019

Sophia

Great location

Love the location

Partner

10/10

Exceptional

07 Oct 2019

Rachel

We loved this hotel! Everything from the staff, to the room, to the beautiful views. The concierge was especially helpful and friendly! :)

Leisure Friends

10/10

Exceptional

03 Oct 2019

Valerie

Fabulous staff! The best shower of my life in my room with 5 showerheads. I upgraded to room with a view and well worth it ,I loved the food on the terrace dining room also.Charlotte at checkin was expceptional and everyone else helpful and friendly. I highly recommend a stay here in my opinion the best in Marseille
.

Leisure Self

10/10

Exceptional

25 Sep 2019

Verified traveler

It was a lovely hotel, perfectly situated with incredible views and very good food. We were upgraded to a room with outside patio; however i think i would have preferred roomwe originally booked as the patio was closed in with solid cement walls and overlooking a parking lot while the room i booked at port views.

Leisure Partner

2/10

Poor

25 Sep 2019

Verified traveler

The hotel itself is great- but at 7am construction workers right outside my room started to jackhammer and stone sawing. Way too loud.
No one had indicated this was going to be happening. Totally unacceptable!! Especially at those rates!

Leisure Self

8/10

Excellent

24 Sep 2019

Sona

Don’t expect anything more! You pay for everything and some!!!! Very pricey! Location is excellent with great views

Leisure Friends

6/10

Pleasant

18 Sep 2019

Verified traveler

The breakfast was great and the view was nice but the hotel is old rooms need updating had to change two rooms because the first room smelled like old basement mold and the second room smelled really bad of cigarette smoke not worth the money they charge plus the bar next door plays the music way too loud until midnight

Leisure Partner

10/10

Exceptional

16 Sep 2019

Verified traveler

Excellent view. Well friendly staff. I recommend to enjoy.

Business Family

10/10

Exceptional

15 Sep 2019

Verified traveler

Everything was perfect. The best location. Highly recommended.

Leisure Family

8/10

Excellent

10 Sep 2019

Bruno

Very nice hotel

Very good experience, the bed was very comfy and shower very relaxing. The spa was ok.

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Very clean and well managed. Impressed with quality of the room

Leisure Partner

8/10

Excellent

01 Sep 2019

Llia

Nice staff always willing to go the extra mile (thanks for helping us with our french pronunciation).
Great restaurant service. Breakfast was full of great choice. Thanks for the well done eggs :) .

I hope to return soon.

Leisure Friends

10/10

Exceptional

17 Aug 2019

Verified traveler

We thoroughly enjoyed every bit of our stay here. The staff was wonderful and the views were unprecedented. The evenings we spent on the terrace attached to our room, which were often accompanied by whatever local wines and cheeses we came across during the day, were truly memorable. If we find ourselves back in Marseille, we will find ourselves here.

Leisure Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

EVERYTHING! Elegance. Sophistication. Staff whose genuine pleasure it was to serve. The view was amazing day and night. The morning buffet was out of this world! The brooms for spacious and the bed… I’ve never slept better!

Leisure Pet

10/10

Exceptional

07 Aug 2019

Verified traveler

This hotel is all about the view. You must book a harbour-view room to take advantage of it. The view of the old port and the city is spectacular. The restaurant view is also wonderful. The hotel is very nice and quite luxurious, but everything pales in comparison to that beautiful vista.

Friends_and_family Partner