Doubletree By Hilton Hotel Oak Ridge-Knoxville

10/10

Exceptional

17 May 2026

JONATHAN MANUEL

Clean and comfortable

Self

8/10

Excellent

15 May 2026

Raymac

Great location but it is being remodeled and a lot of dust and some noise. Cleaning crew left our room open all day while we were gone, thank god nothing was missing. We reported to front desk and they advised that it happened to be because door needed to be adjusted to self close…

Partner

8/10

Excellent

08 May 2026

Cindy

They are remodeling now so it is going to be dusty and noisy. My room was just fine, but the public areas were busy with workers. I will stay again, but just a heads-up of what to expect.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Neil

This hotel is very nice. We had a king double room. Very large, well equipped and in good repair. Only slight mark down is for the construction (painting) that was going on. I would stay here again a without doubt. Great stop for two nights while watching a concert in Knoxville. Staff were excellent and friendly.

Family_with_children

6/10

Pleasant

02 May 2026

Micah

Our stay was very disappointing from the moment we arrived. We had requested that the AC be turned on before check-in, but that was not done and the room was extremely warm when we got there. The thermostat is also locked so you cannot run the fan continuously to help circulate air, which made the room even more uncomfortable.

The refrigerator in our room was completely frozen up and not working, so we had to call and have it swapped out after we had already settled in. In addition, the side entry door from outside into the hallway was not secured at all—anyone could walk straight into the building, which raised serious safety concerns.

To make matters worse, the hotel had construction going on during our stay. The workers were loud throughout the day, and there were cigarette butts left all over the property even inside. Overall, the experience was frustrating and not what we expected from a hotel stay at a Double Tree.

Family

2/10

Poor

26 Apr 2026

Natalie

I booked 3 rooms so that my family would be together. We were on different floors! One room smelled like carpet glue. We were not aware that the property was undergoing major renovations. I chose to pay at property but when we checked out we were told it was paid in full since my parents and in laws were in 2/3 of the rooms and were going to pay for theirs at the hotel. They could not provide a receipt because we booked through Expedia. When I looked on my Expedia account, it said since I was paying at the hotel, a receipt would be provided at the hotel. It was not. I am waiting to see if my credit card will be charged for all 3 rooms or one. I’ve never had this issue before. Overpriced for quality of stay while under renovation.

Family

4/10

Poor

26 Apr 2026

Lindsey

The hotel
The hotel is under renovation and we were NOT told about this until we got there. Scaffolds everywhere, workers working, hammering, drilling all day oh and painting walls. Super loud and not safe really! I would never stay there again!

Family_with_children

10/10

Exceptional

20 Apr 2026

Phillip

The location is great. The vibe of the hotel was just right. Room was spotless and employees attentive to our needs.

10/10

Exceptional

10 Apr 2026

Britt

I love the hotel for the price, I will be back

2/10

Poor

07 Apr 2026

Chris

We have been here multiple times. It is currently under renovations. We rented 2 rooms; one for us and our parents. Our parents had issues with their electrical in the bathroom first day. We had issues with our toliet the second day and were told it was leaking into the room beneath us. Seems like contractors were not up to par. Would not come back unless changes were made. All staff have been wonderful with everything and very accommodating!

10/10

Exceptional

23 Mar 2026

Eric

We enjoyed our stsy

10/10

Exceptional

01 Mar 2026

Pamela

Room was nice and convenient to walk our dog. Staff was friendly and helpful

Pet

8/10

Excellent

16 Feb 2026

Christy

Clean and staff was friendly

Friends_and_family Family

4/10

Poor

07 Feb 2026

Randall

The room was fine and the bed was comfortable. However, I purchased the breakfast with my reservation, and the front desk clerk assured my husband at check in that it was taken care of. This morning, the staff was very rude to my husband when he went to breakfast because he didn't have a ticket (none was provided at check in). He had to go to the front desk with the waitress to be able to be served breakfast. And the waitress continued to speak rudely about my husband within his hearing throughout his meal.

Business Self

10/10

Exceptional

20 Jan 2026

Robert

Room very nice and clean and staff nice!

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Jenna

Over all good stay.

Leisure Self

10/10

Exceptional

04 Dec 2025

Tracy

All of it

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Jeffrey

great staff and clean room

10/10

Exceptional

14 Nov 2025

Cheryl

This is my favorite place to stay. Our 5th time. Close proximity to everything. Wonderful breakfast & happy hour-3 cocktails & Buffett all included. You just can’t beat that! Your nicest hotels often don’t include any perks like this, The Drury does! I always recommend it to anyone who asks!

Friends_and_family Friends

2/10

Poor

22 Oct 2025

Linda

I got my back thrown out and we could not attend the Knoxville event. I did call the hotel and let them know and also I sent a message to Expedia.

8/10

Excellent

16 Oct 2025

Cindy

Maid service didn’t restock the coffee creamer etc as expected.

Self

2/10

Poor

10 Oct 2025

Darrell

Rooms smelled moldy and bathroom smelled like wet dog. Tub was dirty. I stood at the bar for about 5 min and the bartender never offered to help, so I walked off. I reserved two rooms. Both were cleaned and turned around before 11 as we were at breakfast. We came back to one of the rooms with a stripped bed and housekeeping and the other had been flipped for the next guest, even with our belongings in both rooms. The front desk was very helpful and the location was convenient for our event location.

Business

8/10

Excellent

10 Oct 2025

Carole

Great breakfast! Convenient location.

Leisure Friends

10/10

Exceptional

30 Sep 2025

Mollie

It’s a terrific property and I highly recommend it particularly for the banquets. They prepared meals for the Fireball Run Adventurally and it was the finest steak I’ve ever had that was served to massive amounts of people delicious and perfect.

Business Partner

10/10

Exceptional

29 Sep 2025

Robin

We went to windrock for a day of riding. Stayed here overnight to get an early start for the next day. We decided to go to the pool and it was excellent! Warm water, very clean, and indoor/outdoor which was very cool. Loved it!

Leisure Friends

10/10

Exceptional

26 Sep 2025

Carly

A very clean hotel. Excellent location. We enjoyed it and had no issues while staying there.

10/10

Exceptional

19 Sep 2025

Michael

Great indoor pool!

Leisure Family

8/10

Excellent

12 Sep 2025

Jack

Ok

10/10

Exceptional

07 Sep 2025

Roger

Excellent stay

Front desk clerk was very nice. Warm delicious cookies at check in .The room was very comfortable and clean. Rooms are very quite and relaxing. We will definitely stay here if we are in the area again.

Business

4/10

Poor

06 Sep 2025

Richard

Big mistake!

Room smoke detector had a quarter inch of dust on it! Saw a roach in bathroom and tv did not work plus room was very noisy due hotel construction! Very disappointed.

Partner

4/10

Poor

04 Sep 2025

Rebecca

Convenient
Due to renovations the handicap rooms were located at the very end of long hallway and were noisy.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Carmi G

Meals eaten there were well prepared and very ample in portion size. Excellent coffee. Very nice staff. There was no discomfort with the bed. Actually it was quite nice. I am planning multiple trips to the area and will be staying at the Double Tree Oak Ridge.

Business_and_leisure Self

10/10

Exceptional

01 Aug 2025

Ben

I enjoyed it's an older hotel that has kept its personality. The rooms are all upgraded however with modern fixtures and very comfortable beds. Really enjoyed my 3 nights here. Very clean, friendly staff, would stay again.

Business_and_leisure Family

4/10

Poor

31 Jul 2025

Rhonda

Mediocre

Leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Steven

Dated property and room. Our room smelt like damp towels.

8/10

Excellent

29 Jul 2025

Donna

Clean Retro

Very clean, friendly fast service. The whole hotel is very 1980s, but retro is in, right? It’s was kind of fun! The only thing that was a negative was the outdated air conditioner. Our room was humid and it didn’t get as cold as we’d like.

Partner

10/10

Exceptional

10 Jul 2025

Dorothy

The staff was great, kind and helpful. Even though the property was a little older, it was clean and comfortable. We enjoyed dinner and drinks at the bar and it was delicious.

Leisure Pet

6/10

Pleasant

09 Jul 2025

Joye

Needs updating

We were traveling and Oak Ridge is halfway point. The hotel needs updates.
The shower door was loose and previous wet areas were visible on ceiling and on bathroom walls. Someone had punched a hole in the wall and defect was still there. Toilet was too low to the ground to be safe.

Partner

10/10

Exceptional

08 Jul 2025

Richard

Staff at the property is great. Restaurant has good food at fair prices.

Business Self

10/10

Exceptional

07 Jul 2025

Regina

I never got my cookie.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Sherri

Room was really stinky! It was the smell coming from air conditioner. Very outdated hotel.

Leisure Pet

10/10

Exceptional

29 Jun 2025

Darneshi

The beds were comfortable and the room was nice and clean

10/10

Exceptional

29 Jun 2025

Steve

We really enjoyed staying here the staff was top notch i think the night clerks name was marcus not sure but he was fantastic then a lady in the reastaurant fri morning i believe jane absolutely wonderful thanks for making our stay great

8/10

Excellent

22 Jun 2025

Jeff

Fire alarms were pulled early morning around 6:30 and again around 10 very aggravating for a late sleep in.

Leisure Family

10/10

Exceptional

16 Jun 2025

Lin

The hotel is very quiet and the front staff is super nice. The surrounding area has many restaurants within walking distance. It is not a brand new hotel so things are as good as they should be. Breakfast was not included. The built in restaurant is nice.

Business Self

8/10

Excellent

11 Jun 2025

Shane

Employees were friendly and accommodating, the pool was fantastic, the breakfast food was very good. Special shout out to the housekeeping staff on our floor. We never asked for the room to be serviced, but they were always very friendly and engaging. The location is great, and the on-site restaurant was completely reasonable and the food was very nice.

Leisure Family

10/10

Exceptional

10 Jun 2025

Denise

This is a really nice hotel. Very clean. The staff is really nice and greets you with a smile. Shout out to Janie in the restaurant. She's very nice and we had a great conversation.

Leisure Partner

10/10

Exceptional

01 Jun 2025

William

Comfortable and nice room

Business

8/10

Excellent

31 May 2025

Laura

Nice stay

Leisure Partner

4/10

Poor

11 May 2025

Wendy

There was no communication about breakfast so my son didn’t get anything to eat in the morning after our extremely brief 7 hour stay. The room had trash in it when we checked in & the door in front of the mini fridge was broken. Overall a very underwhelming experience & far to expensive for the quality

10/10

Exceptional

10 Apr 2025

Susan

Clean, friendly and reasonably priced.

Leisure Family

10/10

Exceptional

09 Apr 2025

Phyllis Christine

Was a very nice stay. Nice pool

10/10

Exceptional

07 Apr 2025

Michael D

We liked everything but the A/C unit wouldn’t cool the room. My wife and myself sweated in bed all night. Other than that it was fine

Leisure Partner

2/10

Poor

20 Mar 2025

Robert

My wife and i got sick b4 our trip to see my Mom.
We did not go see a doctor because it was just a bad flu and we didn't want to spread it to my 92 year old mom so we could not go.
The trip insurance that i purchased did absolutely no good as it needed proof from a doctor. I truly messed up in booking a non refundable room which is not your fault but life does happen..

Leisure

10/10

Exceptional

04 Mar 2025

Cynthia

Comfortable and clean. Enjoyed my stay.

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

Jason

Had a great time. Pool is really nice.

Could not care less about a hotel's "eco-friendliness" in the review.

Partner

10/10

Exceptional

04 Feb 2025

Carmen

Very nice room, very pleasant check in, including a warm fresh baked cookie.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Curtis

It was great!

Partner

2/10

Poor

28 Dec 2024

Ashley

The lights went out for a long period of time and the elevator made a ton of loud noise. Property very outdated

Leisure Pet

8/10

Excellent

27 Dec 2024

Davis

A solid place to stay

Business Self

10/10

Exceptional

22 Dec 2024

ROY

Had a great stay. Clean rooms, nice property.
Really loved the comfy beds and pillows.
I will return and stay again when in the area.

Leisure Self

6/10

Pleasant

01 Dec 2024

Sam Mathew

Rooms are old and not well cleaned. Breakfast was good. Building needs renowation, Giving old vibes

Family_with_children

8/10

Excellent

25 Nov 2024

Treva

It's a nice quiet place with really comfortable beds

Leisure Family_with_children

6/10

Pleasant

12 Nov 2024

Frog

Not terrible.

The beds were both stained with something red near the corners. I checked for bed bugs and thankfully there were none. The Door stop was broken as well.

Overall, I didn't really care as I was too tired to. Luckily, the bed linens and mattress protector were both clean and you could smell the detergent on them, so I just slept one night and got out.

Business

6/10

Pleasant

11 Nov 2024

Lisa

The room was comfortable & clean, the staff at front dest were friendly. We had breakfast at the resturant & we didnt have anyone to serve us. We had to help oursellf to everything. So it was a not so good experience in that department.

Partner

8/10

Excellent

10 Nov 2024

Margaret

Great staff! Was a little warm in our room. But, everything else was great!

Leisure Family

6/10

Pleasant

24 Sep 2024

Richard

Past its prime

Like most Double Tree properties, this one was old, tired, and in desperate need of an update. Smelled bad, needs so much that maintenance just isn’t enough. Time to call it a day.

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Heather

Wouldn’t stay again…

After check-in we put our stuff in the room and went out to get dinner after driving all day. Once we got back to relax for the night and unpack we noticed how dirty the bathroom was. There was hair all over the bathroom floor, dirty shower floor/hair on it and the toilet was dirty and had dried up urine on the bottom of the toilet seat.

This made us grossed out and unsure how clean the rest of the room could be and the bedding. So we went down and showed photos and were given a new room. The lady at the front desk was nice but did mention how housekeeping was busy and had to turn rooms quickly. I stated that I understand it’s busy, but that’s not an excuse for cleanliness issues.
We pack back up and move across the hall to a new room. Upon opening the door we hear a weird noise and it’s coming from the ac unit. It will not operate properly when adjusting it and continues to make a horrible noise. So, back down we go and now we are given another room.
The third room seemed to be cleaner and had a new ac unit. We unpack again and relax.
We noticed was there are no bathroom vents to run while you shower so it steams up fast and everything gets wet and/or very damp in there. The water also comes out of the shower head very hard and hurts when you’re showering, to the point where you cannot wash your face in the shower. The shower drain didn’t drain well at all so you’re standing in water.
This wasn’t a horrible stay and the front desk staff was nice, but I would not choose

Friends_and_family Friends

6/10

Pleasant

25 Aug 2024

Judy

Just a little note tucked in key card to day no towels or maid service of any kind for four days unless asked. When I did see little note and called , I had to go to front desk to get towels and mostiurizer because lotion bottle was empty. Also told hotel did not provide glasses in the room when there were glasses in the room. Just wanted clean ones for second day. The restaurant personal were very friendly

Business Family

6/10

Pleasant

06 Aug 2024

Carolyn

Property is in need of an update- smells musty, reds an overall freshen up. Our first room had a dirty toilet, so we moved to a second room which was clean.

Leisure Partner

6/10

Pleasant

02 Aug 2024

Misty

It is an older hotel. The lobby looked nice with all the plants. The room we had very humid and no pictures on the wall. It was clean though and that says a lot. Price wasn't terrible probably due to it being an older property and no breakfast.

10/10

Exceptional

01 Aug 2024

Jan

Very nice hotel. Nice restaurant and great bar. Everyone was very nice and helpful

8/10

Excellent

29 Jul 2024

Shelly

The staff were very nice and helpful. No problems with check in and the room was very clean.

10/10

Exceptional

18 Jul 2024

Lisa

We love the DoubleTree in Oak Ridge. We stay with them every chance we get.

Leisure Family

6/10

Pleasant

14 Jul 2024

Bryon

Lots of little things kept this from being an above average property/stay. Noisy bathroom door, whistling toilet, moldy looking caulk around tub, and broken soda machine on the floor. The front desk clerk was on her phone and sitting out of my view in a corner area when we walked up. Waited a few minutes before walking around and noticing where she was and had to get her attention. Breakfast was very good, but didn't have a chance to eat dinner there. View outside was nothing special, but the main lobby was nice. Room was average.

Leisure Family

10/10

Exceptional

03 Jul 2024

Candace

They were very accommodating to us, and changed our roomat no cost because we had a disabled person in our party and the original room had a tub that we couldn't make work. They changed us to a walk in shower with a shower chair.

10/10

Exceptional

12 Jun 2024

Giulia

Ok

10/10

Exceptional

10 Jun 2024

christine

Safe

Friends

6/10

Pleasant

05 Jun 2024

Tom

Restaurant was good service, but food was subpar, disappointing breakfast buffet for $16

Leisure Partner

10/10

Exceptional

24 May 2024

Johanna

Great Stay - Great Service

I was in town for a work event the following day that was being held at the Roane State Community College. Staff were upbeat and welcoming during check in. The room was very comfortable. I enjoyed the pool which was quite nice. We had dinner in the restaurant. The food was good and the service was excellent. There was plenty of parking and the location is in a convenient area with many things nearby.

Business

10/10

Exceptional

29 Apr 2024

Ziad

Reliable

10/10

Exceptional

26 Apr 2024

Christine

I was at the Doubletree for an event, which included a banquet. The food was good, and the service was excellent. My friend ordered the vegetarian option and was surprised to receive a lovely pasta dish with red sauce and vegetables. The hotel is very nice, and the staff were friendly and helpful. Exceeded my expectations.

Business_and_leisure Family

2/10

Poor

24 Apr 2024

Penny

Horrible if you’d like run down dirty stay here

I arrived as a late check-in, after traveling in very exhausted to come into a bathtub that was dirty that filled up with nasty water that I couldn’t get into got stuck with shampoo in my hair and rinsed it out by standing outside the bathtub because I didn’t want to get into disgusting tub. Then I went to flush the toilet and had a loud, whistling noise that lasted
For quite some time. The conditioner was out that they had in the shower stall completely. There was garbage and dust and dirt on the carpet and crumbs from the previous person and it look like dog food which was really disgusting. I couldn’t get comfortable with shampoo, stuck in my hair I never got all of it out in a panic I left it in. In the morning I got to find two coffee cups that have been used and set back over by the coffee maker like they were new. It was even more appalling. My pillow had hair on it and it wasn’t mine. It was the worst day I’ve ever had at a Hilton , I’d like my money back I didn’t get to use the shower I couldn’t sleep it was just horrible

Business Self

6/10

Pleasant

08 Apr 2024

Ryan

It's an average hotel, it was clean and would sleep there again. Nothing special.

Friends_and_family Family

8/10

Excellent

21 Mar 2024

THOMAS

Good

8/10

Excellent

17 Mar 2024

Matthew

Nice place.

Leisure Family

10/10

Exceptional

05 Mar 2024

CHRISTOPHER

I really enjoyed it met anything that I needed to make my stay enjoyable

6/10

Pleasant

25 Feb 2024

Melissa

I'd have to say just an average hotel. One trash can in the whole room and it was a tiny one in the bathroom. Not very many tv channels, alot of debris in the pool, room felt like a hotel cortez vibe. Bed was comfortable and big. Good bed sheets. Good pillows. Clean. Couodve spent 10 more bucks and went to the hotel across the street and had free breakfast just as clean.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Elizabeth

Room was clean and staff was very nice. There was a tiny bit of water damage on the ceiling but that was it. No complaints. The water pressure in the shower was AMAZING!

Business Pet

10/10

Exceptional

25 Jan 2024

Jeanne

So helpful at the desk!

6/10

Pleasant

14 Jan 2024

Andrew

Not well kept and very dated.

Leisure

10/10

Exceptional

20 Nov 2023

ahlam

It was very clean !!

Leisure Family

8/10

Excellent

22 Oct 2023

wayne

Was nice

Partner

10/10

Exceptional

15 Oct 2023

Nicole

Beautiful hotel, enjoying our stay.

Business Family_with_children

8/10

Excellent

09 Oct 2023

Verified traveler

Everything was up tp par for this level of hotel. My only complaint is the internet was out of service during my entire stay. This is a big deal when traveling for work. I know the staff was trying to work on it. However it did not appear to be getting the attention and expertise an issue like this needs.

Business

10/10

Exceptional

24 Sep 2023

Jonathan

Excellent staff & room was very clean!

Leisure Family

10/10

Exceptional

16 Sep 2023

Tracy

The hotel was mostly pretty nice. The pools were disgusting though, filled with algae. I chose the hotel because they had 2 pools, and I couldn’t swim in them they were too dirty.

Leisure Partner

10/10

Exceptional

22 Jul 2023

Donald

Good location and nice amenities.

8/10

Excellent

19 Jul 2023

Jodi D

Not certain our bathroom was cleaned before we got there. Let the front desk know and wasn’t resolved until I went back to front desk a second time. Front desk staff was very personable.

Business_and_leisure Family

10/10

Exceptional

14 Jul 2023

Keshawn

The staff when i checked in to when i checked were very friendly and the cookies were delicious most likely my favorite part

Business_and_leisure Self