Name: Hilton Prague Atrium
Address: Pobrežní 311/1, 1, Prague, 186 00, CZ

Hilton Prague Atrium

Prague · Czech Republic

100 reviews shown

10/10

Exceptional

04 Aug 2026

Pat

10/10

Exceptional

03 Aug 2026

Gene E

It was beautiful and clean. It was also very comfortable. We enjoyed our stay immensely.

10/10

Exceptional

01 Aug 2026

Soley

I thoroughly enjoyed my stay at this property. I would especially like to highlight the staff, who demonstrated a high level of professionalism and provided attentive service throughout. Additionally, the facilities were in excellent condition and very well maintained. I highly recommend this place and would definitely stay here again.

10/10

Exceptional

28 Jul 2026

Judyta

Fabulous hotel ! The outside area was perfect to relax with family members ,enjoy the views and the offerings (ping-pong table,couches, beach chairs). Big ,clean gym with all that one would need .Highly recommend.

4/10

Poor

28 Jul 2026

Nate

We were out of the room since the morning and returned around 4:00 p.m., but our room still had not been cleaned. A housekeeping staff member came by after 4:00 p.m. We told her that there was no need to clean the room anymore since it was already late, but she insisted on coming in. While I was lying down, she entered the room, dropped off some towels, looked around briefly, and then left.

Overall, this was not a good experience. We usually enjoy staying at Hilton properties and have had consistently positive experiences at other Hilton hotels, which is why this was especially disappointing.

10/10

Exceptional

25 Jul 2026

Muhammad

All Good

10/10

Exceptional

24 Jul 2026

Shannon

The rooms were were clean, and the hotel was well maintained. The breakfast buffet was the best I've ever seen at a hotel. I also liked from a tourist perspective that they had a Big Bus touring stop right outside the hotel. I had a deluxe king room with a Riverview which was great!

Partner

6/10

Pleasant

23 Jul 2026

Melissa

If it wasn’t for the dirty bathroom, I would have rated it much higher. You expect your room to be clean when staying at a Hilton property. When I complained to the front desk, only response I got was, they will let them know. There was hair all over the bathroom. Several in the bathtub, on the floor, in the sink. I feel like the bathroom wasn’t cleaned at all. Room only had one usb plug by the bed. Bed was comfy. Breakfast was good.

10/10

Exceptional

20 Jul 2026

Digna

Buffet breakfast was excellent. Air-conditioning was good. The room was clean. And the staff were very helpful.

Friends

8/10

Excellent

19 Jul 2026

Lekha

All in all, a great hotel. But the bathroom amenities were lacking. The shower situation was tricky. Should include free bottle water for the rooms.

Partner

8/10

Excellent

16 Jul 2026

Jeffery

Okay, first it was hot during our trip and the AC in the room did not cool lower than 23°C, even though it was set to 18°. The breakfast was awesome with plenty of options for everyone. I didn't like that we had to pay to use the pool, it's nothing special but it did cool us down, still this should be included in the room rate. Parking was easy, the outdoor lounge was great for watching the World Cup. Close to both the street cars and the train station. I would stay here again.

Partner

10/10

Exceptional

09 Jul 2026

Narayana Rao

Great place to stay

Friends

8/10

Excellent

30 Jun 2026

Sherzad

The Hotel is close to City centre you can walk around 15 minutes but g building but you if you want use swimming pool and sauna you have to pay the staff are helpful

Self

10/10

Exceptional

29 Jun 2026

ALTIONA

Beautiful hotel with a welcoming atmosphere. The staff were friendly, professional, and always ready to help with anything we needed. The breakfast was superb, offering a wide variety of delicious options, including gluten-free choices. Overall, we had a great stay and would happily recommend this hotel to anyone visiting Prague.

Partner

10/10

Exceptional

29 Jun 2026

Walter (Terry)

On our arrival on a Monday at 6 in the afternoon every restaurant / lounge was closed either for a special event or just a Monday. It was literally impossible to grab a bite to eat or an alcoholic drink so we were forced to find a restaurant a block or two away. Breakfast was extremely well organized with a wide variety of menu items. We did find both the Hop House and Biergarten very nice with decent menus and responsive, friendly staffs.

Partner

2/10

Poor

29 Jun 2026

Omari

I have made an error and booked my one night stay by mistake, so I showed up after 12 h flight to check in and found out that my check in is a day later, they would not change my date and I was forced to find a different hotel, so I didn’t get to stay at Hilton, since I had a flight to catch next day…

Self

10/10

Exceptional

29 Jun 2026

Erick R.

This place was great!

Family

10/10

Exceptional

28 Jun 2026

Khawaja Rizwan

Good

8/10

Excellent

26 Jun 2026

Martin

Nice hotel, quite big. Food was decent and good choice of drinks. Breakfast was very busy everyday. Disappointing thing was we were expected to pay for gym extra, even though when booked it was supposed to be included, would advise to check. Wasn't end of world but was going to fill couple hrs.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Monique

We enjoyed our stay. The hotel was very comfortable and the breakfast was delicious! Fresh omlet station was a big hit. It’s a very large hotel so keep that in mind. But there’s parking and it’s very conveniently located. I would def recommend it!

Family_with_children

10/10

Exceptional

23 Jun 2026

Russell

Beautiful building inside and out. Professional friendly and helpful staff

Partner

10/10

Exceptional

21 Jun 2026

sobia

Perfect location for myself who was visiting Prague for 3 nights as someone that wanted a peaceful stay but close to old town.
Staff were really helpful, girls at the restaurant, breakfast time and dinner time , especially were very polite and helpful. There was building work in the atrium but as the reception kindly gave me a room higher up this did not bother me. The only criticism I have is there was two different egg stations making omelettes, neither was vegetarian. Ham was being put in the same pans as for non ham omelettes, and when enquired, they said there was no fresh pans. Sadly did not get an omelette

Self

10/10

Exceptional

21 Jun 2026

Joseph

The hotel is within easy reach of the city centre, exceptionally clean, and offers all the amenities you could need for an enjoyable stay.

Self

10/10

Exceptional

17 Jun 2026

Tessa

We were traveling with a car so this was a perfect location that has parking but is also close enough to walk into the city. The room was great, bed was comfortable, and breakfast was very good, but my favorite part was they had an ice machine!

Partner

6/10

Pleasant

15 Jun 2026

Annie

Beautiful atrium
Lovely room
But plumbing not too good
Sink was leaking and blocked

Partner

2/10

Poor

15 Jun 2026

Layla

Unhappy with added fees when got to hotel. The fees were more than room

Partner

10/10

Exceptional

13 Jun 2026

Yaser

All hhfgnnhffhjhnoouhbmkkkk

10/10

Exceptional

12 Jun 2026

Jana

Everything was so clean, staff was friendly and helpful. I really enjoy stay at Hilton hotel, definitelly will come back.

Self

10/10

Exceptional

09 Jun 2026

Ella

Everything was great. Just couple of things to mention: AC was not working as expected - even with staff’s help we’re not able to control it; umbrella rent service in the lobby needs more terms clarification - charges not posted and high.

Family

8/10

Excellent

05 Jun 2026

Avraham

כלל

4/10

Poor

04 Jun 2026

Jonathan

Les chambres sont biens, mais le service est catastrophique.
40 minutes pour le checkin.
Il y a des bouteilles d'eau dans la chambre, mais je n'avais pas d'ouvre bouteille - le room service m'a fait livrer 2 autres bouteilles d'eau et quand j'ai dit que je n'avais pas d'ouvre bouteille, ils m'ont dit \"si si\" et sont repartis rapidement, refusant de m''apporter un ouvre bouteille.
Très déçu par le service par un hotel censé être 4 étoiles.

Self

8/10

Excellent

03 Jun 2026

Michail

Good hotel, and nice location. The waiting time to check in at the reception was 1 hour. It was a very bad experience to be greeted like this in a hotel. First impression was not good and disappointing

Self

10/10

Exceptional

02 Jun 2026

Waseem

Delicious breakfast.. great location.. Huge hotel..

Family_with_children

10/10

Exceptional

01 Jun 2026

Richard

It was a beautiful hotel close metro, trams, and buses.

Partner

10/10

Exceptional

27 May 2026

Scott

It’s really an amazing building, its very well maintained and the staff is very friendly and helpful

Friends

6/10

Pleasant

26 May 2026

Stacey

Everything was very good. Unfortunately, it is really not close to any of the tourist destinations we wanted to see.

10/10

Exceptional

26 May 2026

Wendy

Going to the Prague Hilton was a great idea! The food was pricey for Prague, but average for big cities. There was local cuisine on offer, and regular pub grub done with style.
The spa pool was wonderful and not too busy. The lifts were miraculous... no long waits. The concierge was fabulous and directed us to some out of the way sights that most tourists miss: the Botanic garden, Stromovska Park and the Local, serving homecooked Prague cuisine.

Friends_and_family Family

2/10

Poor

24 May 2026

Anastasia

Rude and unprofessional staff, double-charged me after I’ve checked out

Business

10/10

Exceptional

21 May 2026

meena

Everything was good

Family

6/10

Pleasant

19 May 2026

Martha

Buffet was mediocre
We didn't get our room serviced 2 days in a row!
Great gift shop, though!

Partner

10/10

Exceptional

18 May 2026

Pankaj

Great location.

Friends

10/10

Exceptional

18 May 2026

MICHAEL

The staff were even more impressive than the hotel building. They were engaging in conversation and went out of their way to answer any questions.

Partner

6/10

Pleasant

17 May 2026

Milena

The hotel is very big resort like style. If you really want to experience Prague I recommend staying in the old town where you can walk to places and actually feel like you are in Prague. This hotel gets crowed with people coming for events and conventions. The breakfast was great. Rooms need more ventilation . The hotel serves its purpose but next time I am planning to
Stay in the old town.

Self

4/10

Poor

14 May 2026

george

no free access to pool and sauna. no free breakfast.

Self

10/10

Exceptional

13 May 2026

Julius

Very nice hotel! Clean, beautiful and friendly staff. We had a minor glitch and spoke to the manager, Pavel. He was super nice and helpful. We really appreciated his efforts. Would definitely recommend!
Nice breakfast buffet, as well. Thank you!

Friends

10/10

Exceptional

13 May 2026

Julius

Very nice hotel. Clean, well maintained with nice amenities.

Partner

10/10

Exceptional

10 May 2026

Daniel

Bar was very well stocked but was slightly disappointed about the range as the only gluten free drinks was spirit.

Friends_and_family Friends

2/10

Poor

09 May 2026

David

Due to a problem with my passport being over 10 years old I was unable to travel. As soon as I became aware of this I contacted the hotel. Other hotels within our itinerary were very understanding and either offered credits towards a re-booking at a future data or allowed us to cancel. The Hilton was unwilling to offer anything.

10/10

Exceptional

09 May 2026

will

goox

Friends

10/10

Exceptional

08 May 2026

Anthony

Great place to stay when visiting Prague for tourism. Unless you want to be right in the centre of the old town, look no further

10/10

Exceptional

05 May 2026

Julius

Room was nice, well appointed and very clean!

Partner

10/10

Exceptional

28 Apr 2026

Lee Jared

I really cannot fault the Hilton in any way whatsoever. A high quality hotel,excellent staff and fantastic facilities. I would highly recommend staying here when visiting Prague to anyone.

Family

10/10

Exceptional

25 Apr 2026

Francis

Cloud 9 skybar had a great view of Prague & good cocktails and sushi.

Hotel was very nice & had big rooms. Breakfast was also good with fresh to order omelets. Would consider staying again as staff is very friendly.

Family

10/10

Exceptional

21 Apr 2026

Sara

Amazing hotel, I will always stay there.

Friends

10/10

Exceptional

20 Apr 2026

Kathleen

The Hilton staff was very helpful and friendly. Excellent service and clean rooms. Great deal for the money

Family

10/10

Exceptional

06 Apr 2026

David

Beautiful hotel

10/10

Exceptional

06 Apr 2026

Carlos

Swiming Pool closes too early

Family

10/10

Exceptional

17 Mar 2026

carlos

8/10

Excellent

15 Mar 2026

Rachel

Excutive room no longer includes spa access...£8.50 per person per session. Excutive Lounge - clean and spacious however daily snacks are two bowls of nuts, one bowl of crisps, apples and one small container holding a handful of sticky breakfast bars. You can also get coffee, tea, coke, water, lemonade and ginger ale. At 5pm food (lite bites) included one small starter...lentils, noodles or Thai Salad, one soup (which was tasty), bread, cheese, and one main...popcorn chicken one night, shrimp another (dry and not very appetising)and meatballs another night. There was a side cold sauce. Free wine, beer and a selection of spirits but everything is put away by 7pm and the lounge closed by 8pm. Main breakfast room hectic. We had a late morning and went down at 9.45..they started to put things away 10am. Excutive Lounge -Four Seasons for breakfast was nice with bucks fizz and eggs Benedict. It's mainly a business hotel and a bit of a distance from the main town. However good bus, tram or metro system. The Cloud bar is lovely but very pricey. Asked for a glass of tap water, was given bottled water and charged £8 for it. Was told that tap water in Prague is not drinkable...completely untrue. Cocktail was £11. Room was ok...not as luxurious as some of the Excutive rooms we have stayed in elsewhere. Pillows too soft. Could hear the disco last night. Most of the staff were friendly.

Partner

10/10

Exceptional

12 Mar 2026

Adrian

Exceptional Luxury Hotel. Cant recommend enough

Self

4/10

Poor

07 Mar 2026

Jan

I have stayed at the Hilton Prague Atrium several times in the past and have generally had good experiences, which is why I continue to choose this property.

Unfortunately, my most recent stay was disappointing. The check-in process took over an hour, even though it was not during the typical peak check-in time of around 3:00 PM. The room initially assigned to me also had a strong cigarette smoke odor, resembling an ashtray from excessive smoking. This issue was addressed promptly and I was given another room, which I appreciated.

Later that evening around 11:00 PM, I attempted to contact the front desk multiple times to request a dental kit, but no one answered the phone. I was eventually able to reach the desk in the morning, though the request was not resolved.

I shared this feedback during check-out. The staff were polite, but the response focused mostly on explanations rather than acknowledging the concerns raised.

Given my positive past stays, I hope this feedback can be used to improve the guest experience going forward.

10/10

Exceptional

02 Mar 2026

Lisa

Fabulous hotel, clean and friendly staff.

10/10

Exceptional

01 Mar 2026

Marian

Yes

8/10

Excellent

01 Mar 2026

Joseph

This is a Hilton for conferences. It’s super busy. It’s a great place. Very secure. The staff was great. Has good dining options.

Partner

10/10

Exceptional

25 Feb 2026

Georgia

Spacious room. Clean comfortable bed. Nice pool and Thai massage

8/10

Excellent

23 Feb 2026

Vasileios

The room was clean, staff were generally polite and helpful.
One thing to note was that in my opinion the breakfast did not reflect 5 stars. One day we were even sitted on round tables in the lobby and asked to serve ourselves from a temp buffet that allegedly had all items but didn't. We were eventually allowed to access the main restaurant buffet.
Another small complaint: hash browns were stale and one day even not worm. And the juices were from a box rather than freshly squeezed (at least the orange should be).
I appreciate the hotel was busy but standards need to be kept at 100%. I speak as a former 5* hotel employee.
I know my review sounds negative but in reality breakfast was my only criticism, the rest was lovely.
The city was amazing and I would definitely come back and recommend to friends.

Family_with_children

8/10

Excellent

22 Feb 2026

Andrew

The room and quality of the food couldn't be faulted. Service was also impeccable. However, I couldn't give it 5 stars because overall the hotel just feels too big and impersonal. The sheer number of rooms made the check-in experience rather daunting - although the staff did their best to keep the long queue happy with cakes and glasses of fizz. By contrast, the swimming pool and sauna area was surprisingly small and often very crowded. Fine for business, less so for a relaxing city break.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Cynthia

This hotel is beautiful in design. The staff members are prompt and highly attentive. I recommend this hotel for anyone traveling internationally. I highly give them a five star.

Self

6/10

Pleasant

19 Feb 2026

Elias

The hotel grounds is really nice, as was the room and staff. I don’t normally have negative things to say about a hotel but:
1. The check in process took almost an HOUR - I’ve never seen a line like that before. There were a lot of staff too, and once served it didn’t take long at all, but the queue was massive.

2. Water pressure in shower was weak

3. The minibar wouldn’t open and despite raising it to the front desk, no one was sent to come fix it

Partner

6/10

Pleasant

13 Feb 2026

Lucie

Staff do not speak Czech or English(most of them).Breakfast very good.Wellness was disapointing as womens sauna closed and very small swimming pool with screaming kids...lovely hotel but for these reasons will not use again as we specifically pick to use Wellness in Winter time....

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Larissa

Amazing hotel, high standards in terms of cleanliness and lovely staff!

Leisure Partner

6/10

Pleasant

10 Feb 2026

Kathlyn

Room was in great condition. Only downside is too much noise in the morning for no reason. There was barely anyone staying on my floor and the other day at 8AM one of the employees was obnoxiously knocking on my door even though I had a do not disturb sign. I was already having trouble falling asleep to adjust to the time and that disturbed me. I was also approached by another employee not sure if he was working for a car company or what but he was lurking around the lobby each day and asked me if I was alone! Totally nerve wrecking.

Leisure Self

10/10

Exceptional

09 Feb 2026

Tim

Great hotel! Clean rooms and great staff. Had a good time.

Leisure Self

10/10

Exceptional

08 Feb 2026

Juan Pablo Melgoza

The staff was super friendly, the hotel is well located and clean. We enjoyed our stay.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Chris

Everything was neat , organize and great stay.

10/10

Exceptional

25 Jan 2026

Diana

My sister and I had an amazing time at the Hilton Prague. The staff were all extremely courteous and helpful, including the bartenders at the Cloud 9 bar. The hotel was very clean and we had no issues. I would definitely recommend this hotel to anyone traveling to Prague.

Leisure Family

10/10

Exceptional

22 Jan 2026

Jecky

All was excellent

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Khalid

Clean room
Friendly staff
Beautiful atrium lobby

10/10

Exceptional

19 Jan 2026

Barry

From start to finish this hotel is one of the best i have stayed in.
Staff, rooms, food, bars, casino, sky bar, breskfast, dinner just amazing.
And so reasonably priced.
Would definitely return.
Thank you to all for a great stay.

Self

10/10

Exceptional

18 Jan 2026

Zbigniew

Wszystko wzorowo , prawdziwa przyjemność pobytu

Partner

6/10

Pleasant

18 Jan 2026

Trudi

A new owner has taken over this hotel and corners are being cut. The room was fine except for the bugs coming out of the bathroom. Javier the ass manager because they no longer have an overall manager was first abusive about us complaining of the bugs. He thought bed bugs but there are a fruit flies in bathroom obviously breeding in ceiling. Javier was not good just wanted to abuse customers but one our complaint was heard about a junior suite we were finally moved to a good suite, however we only ever asked for spray for the bugs and were happy to stay in the room. The kitchen advertises and charges for rib eye steak that are not rib eye steak but charge for a rib eye. The French onion soup is not, it is just a weak version of an onion soup. One cannot advertised French Onion Soup unless it is a French onion soup:
The gym is amazing and staff very friendly.
The beautician has a man doing facials and it is NOT as good as a female. Left feeling very disappointed.The bar was also amazing and the food as advertised. Well done . Marko, another ass manager is brilliant and if any problems contact him.The executive lounge nothing to write him about, most days we just skipped it as there are no rules about children running around and going crazy. The food is not good and not worth the effort. The alcohol is cheap so you get what you paid for in there.
Overall, an ok hotel that is huge and having difficulties with the size of the facility. The check in wait with 300, shambles.

8/10

Excellent

15 Jan 2026

Angela

Close to bus/subway. Grocery store right across the street (out lower level).

10/10

Exceptional

12 Jan 2026

Claire

Great stay would definitely recommend

10/10

Exceptional

08 Jan 2026

Milly

Nice clean, spacious rooms. Great staff and facilities and nice and close to sites and metro

Leisure Partner

8/10

Excellent

08 Jan 2026

Phannee

Everything is good breakfast buffer nicely but they not refilled shampoo on 1st day and again showers gel on 2nd day it should be regular check and refill if it's less not let them run out.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Armaan

The facilities were very well maintained and clean, had no issues at all with our stay here. It’s a huge hotel with a lot to offer, well located with good transport options. In particular Mariah from the check in desk gave exceptional customer service. She was very attentive to all of our needs, answered all of our questions and gave great recommendations on what to visit .

2/10

Poor

07 Jan 2026

Andrew

No towels.

8/10

Excellent

06 Jan 2026

harsimran

yes

Leisure Family

8/10

Excellent

06 Jan 2026

Fraser

Room was spacious and very nice.

Leisure Friends

10/10

Exceptional

05 Jan 2026

Christopher

Rooms were great, clean and quiet. The gym was fantastic, very large with plenty of activities and 24/7 access.

Leisure Family

10/10

Exceptional

03 Jan 2026

Makeba

Wonderful stay as usual! What stood out most were the amenities; the executive lounge, spa, gym, pool, and sauna were all immaculate and extremely well maintained.
I stayed during New Year’s Eve, and despite the hotel being extremely busy, the staff continued to deliver a high level of customer service. Extra kudos to the team for managing guests from all over the world with professionalism and warmth.
My only critique was during check-in: the young lady assisting me seemed confused by my ID also being a driver’s license. Some additional training on international identification and document differences could be helpful.
Overall, another excellent stay, and I look forward to returning.

Leisure Friends

10/10

Exceptional

02 Jan 2026

Gamila

Wonderful

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Mitesh

Yes

Partner

10/10

Exceptional

28 Dec 2025

Vincent Sabato

Enjoying and relaxing

Partner

10/10

Exceptional

26 Dec 2025

Rashawnda K

The room was amazing and so was the service! There is a 24-hour restaurant with delicious food options. If I could give this hotel 10 stars, it still would not be enough!

10/10

Exceptional

24 Dec 2025

YIZHAQ

Perfect

Partner

10/10

Exceptional

24 Dec 2025

Shayne

Great staff!!

Family_with_children

10/10

Exceptional

08 Dec 2025

Eloise

Helpful staff, accommodated many requests we had. Great complimentary coffee station and option to take away croissant from breakfast with bags available for this. Delicious food, excellent service in sports bar with staff remembering how we all ordered our drinks

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

jed rimando

Really enjoyed our stay here. This was the first time we have visited Prague. It was nice to have everything close by. I really enjoyed using the fitness center and it was nice to have the market in the front of the hotel for basic needs and there’s also a grocery store called Albert‘s close by. The only problem I had was with the water temperature I would be taking a shower and for some reason, it would go to cold every few seconds overall, the room was great and enjoyed our stay.

Leisure Family

10/10

Exceptional

05 Dec 2025

Mikail

Excellent

Business Partner