Name: The Birch Hotel
Address: Lewes Road, Haywards Heath, GB

10/10

Exceptional

04 Aug 2026

Michael

Staff very friendly and helpful. Rooms were adequate, though somewhat dated with marks on the walls etc. Breakfast was very good buffet with a nice selection of fruits, cereals and cooked food.

6/10

Pleasant

03 Aug 2026

Stephen

Receptionist was very welcoming, check in swift. We had a room on the top floor, lovely and quiet. Only criticism it was very warm, could do with air con. We had food in the bar which was good. Bar staff are friendly. Again only criticism would be that the table/chairs and floor had crumbs over them. We checked out early hours as we had a ferry to catch, the security guard was great and helpful.

10/10

Exceptional

02 Aug 2026

Keith

Excellent staff providing very good and friendly service! The breakfast was extra, but was very good value and no change for children.

10/10

Exceptional

01 Aug 2026

Marcin

I nedded accommodation to experience Nick Cave concert at Preston Park Brighton. I know it wasn't in Brighton but driving there extra 20 - 25 minutes didn't do much difference really. It was actually good to have easy access from one location to another. As for the actual hotel everything was spot on. For work or leisure I would definitely consider this location again and I can recommend for those who travel that way.

8/10

Excellent

26 Jul 2026

Leslie

Breakfast excellent but no hot water all weekend, not hotels fault but very annoying.

10/10

Exceptional

25 Jul 2026

Hugh

Good place to stay if going onto New
haven for the ferry

10/10

Exceptional

22 Jul 2026

Nicholas

Friendly attentive staff and very nice rooms. Will stay again when inmates.

10/10

Exceptional

21 Jun 2026

Marian

Friendly, helpful by staff. Lovely room . No air conditioning but relatively cool even though stay was on one of hottest days.

Partner

8/10

Excellent

21 Jun 2026

Richard

Breakfast was fresh! Staff kept on top of keeping it fresh

Self

10/10

Exceptional

14 Jun 2026

Toni

Very clean & tidy, staff very friendly and helpful and great food

Partner

10/10

Exceptional

12 Jun 2026

Mary

Good place to share a room with a friend. Beds very comfy. Nice bathroom with lovely hot shower.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Thomas

Very happy with our stay. Clean, comfortable room. Beautiful building. Free parking. What's not to love.

Partner

6/10

Pleasant

07 Jun 2026

Gail

Very dated, needs a refurb. Beautiful building with lots of potential. Needs better toiletries in the bathroom. Breakfast was lovely. Taxis came instantly.

Friends_and_family Family

8/10

Excellent

27 May 2026

paul

Staff very helpful and friendly. Stayed here between work trips so didn't get to do much, bar looks good.

Breakfast was very good.

I would stay agai

Self

10/10

Exceptional

25 May 2026

John

Couldn’t fault the people. The bathroom will need a refurb soon.
The only hotel where I have stayed recently to find the soap dispenser doesn’t fall apart when depressed!

Self

10/10

Exceptional

20 May 2026

Louise

Clean, comfortable, peaceful room in a classical, Regency style hotel. Buffet breakfast was more than sufficient and served in a lovely dining room. All the staff were friendly and efficient and i cant recommend this hotel highly enough.

Family

10/10

Exceptional

18 May 2026

Victor

All was perfect for our stay need say no more

10/10

Exceptional

16 May 2026

Robert

Lovely quiet room on the top floor. Slept like a log!

Self

4/10

Poor

14 May 2026

Catherine

The tv didn’t work. Reported on 1st night. Promised to rectify next day. Never happened.
There was no hot water. Reported on 1st night. Told to run tap for a long time.
Shower was not fit for purpose. I could not get it to work other than cold.
There was no extractor working in the tiny en-suite.

Partner

10/10

Exceptional

12 May 2026

Teresa

Lovely bright spacious room, really comfy bed. Modern bathroom with plenty of fluffy towels and shower worked very well. Temperature in the room was just right. All the staff cheerful, welcoming, friendly and very helpful.
Great choice for a cooked breakfast with hot plates, and plenty of other options breakfast wise too. Quiet even though near a main road. Would definitely recommend this hotel and l wouldn`t hesitate to stay here again. I booked the Birch Hotel as it was in a central location for a couple of days of visiting nearby Gardens ie Borde Hill, Leonardslee and Wakehurst Place, so glad l did.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Ann

Enjoyed our stay, particularly due the excellent staff, who were all very friendly and helpful!

Partner

6/10

Pleasant

02 May 2026

Graham

Staff were very good.

Friends

10/10

Exceptional

26 Apr 2026

Mark

Breakfast is now a Buffet but it’s refreshed more often than similar venues.
Room was in a good condition.
Staff are helpful and empathetic.

Partner

8/10

Excellent

25 Apr 2026

Gary

Great location for Marathon in Brighton, a few stops down the line. Friendly, helpful staff and clean rooms.

10/10

Exceptional

22 Apr 2026

Nicholas

Everyone was really helpful. A little tired in public areas would be only issue. We had a problem regulating the temperature in the shower, but they allowed us to use another unoccupied room to have our showers. Breakfast was great quality and taste.

Partner

10/10

Exceptional

21 Apr 2026

Heather

I have been staying at the Birch Hotel for years. It’s comfortable and clean but what I like is it has character not like a typical plastic hotel! Staff always give a warm welcome and helpful with special requests. Bar food is ok a little on the pricey side (maybe normal though these days) and basic but something for everyone. As it is close to the town centre I expect a lot of guests generate towards the high street restaurants so no need for a more comprehensive menu. A nice place to wind down after a days work ( in my case).

Partner

8/10

Excellent

20 Apr 2026

bill

Lovely hotel , staff were very helpful and friendly, breakfast was plentiful and nice, room was nicely decorated and spacious,
The wardrobes and chest of drawers were dated but apart from that all good

Self

10/10

Exceptional

19 Apr 2026

John

Stayed in quiet a few hotels over night this one was the best so far, well pleased clean modern nice beds nice shower & bath etc good breakfast would recommend

8/10

Excellent

12 Apr 2026

samuel

Clean room, friendly staff

Partner

10/10

Exceptional

06 Apr 2026

Nigel

The internet was slow to begin with. All the staff were friendly and the laundry was clean bright and white

Partner

10/10

Exceptional

25 Mar 2026

Bhavesh

Clean room and comfortable stay.

8/10

Excellent

02 Mar 2026

Rachael

Room was clean but there was alot of cobwebs swinging from the ceiling. Water struggled to drain when showering so ended up standing ankle deep in water after washing. Bed was comfy, breakfast was enjoyable. Handy for the hospital.

6/10

Pleasant

25 Feb 2026

Jillian

The room was fine, it was clean but a little dated. The beds (2 singles) though were very uncomfortable. One had the springs poking through. On asking for a mattress topper or a different mattress, the response was that this was not possible. Mattress toppers were later added but why indicate this is not possible when it is? We were cold on the first night and requested a blanket. We were informed that the hotel did not have any blankets! After considering moving hotel we were given a second duvet each which did the job.

8/10

Excellent

16 Feb 2026

Toni

Very clean rooms, receptionist very helpful, but unfortunately room was on top floor, no lift and was freezing even though radiators on but only warm

Partner

10/10

Exceptional

16 Feb 2026

Amy

Fast check in, clean room, friendly and helpful staff. It's not the fanciest hotel in the world, but it isn't claiming to be. Good range of tea/coffee in the room, comfy bed, and easy to use air conditioning in the room. Walking distance to a small town centre with lots of food options, and literally next door to a petrol station if you just wanted a snack. Would definitely stay again.

Leisure Partner

4/10

Poor

07 Feb 2026

Jessica

Was hit with a £15 a night fee on arrival for bringing my dog even though that wasn't listed anywhere on Expedia, and trying to find it on their website I could only see the fee once you start booking a room. Clearly needs to be listed better for clarity.

The stay was fine, nothing special, the only thing I was concerned with outside of the fee is they give you two tiny shower gel/shampoo pouches that really weren't enough to cover my hair let alone my whole body.

Business_and_leisure Pet

6/10

Pleasant

06 Feb 2026

Jamie

Nice bed, clean room, paper thin walls …

Breakfast was nice, coffee was good.

Wasn’t bad but wouldn’t stay again for the price.

Business Self

10/10

Exceptional

20 Jan 2026

Diane

Beautiful hotel, didnt have breakfast but the building is stunning, amazingly renovated retaining lots of the features. Staff were incredibly responsive. We will be back....

Partner

10/10

Exceptional

11 Jan 2026

Suzanne

Staff friendly & helpful, lovely over night stay, good choice for breakfast,
thank you.

Leisure Partner

8/10

Excellent

07 Jan 2026

Nidhi

All good

10/10

Exceptional

26 Dec 2025

Karen

No breakfast because visiting daughter down the road and eating there. Parking absolutely fine, no problems at all.

Partner

10/10

Exceptional

22 Dec 2025

Mark

Plenty of parking. Food cooked fresh for you. Wheelchair accessible. Bar

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

JOHN

Quick and efficient check in. Large comfortable room and delicious cooked breakfast. Very good customer service and very pleased overall.

Leisure Family

8/10

Excellent

17 Dec 2025

Philip

Stay was fine

Self

8/10

Excellent

05 Dec 2025

Mrs C

Clean room helpful friendly staff

Partner

10/10

Exceptional

27 Nov 2025

paul

Very nice hotel, stayed for one night on business trip. Check in good, room quiet, warm and tidy.
Evening meal very good with lots of room to relax around the bar.
Breakfast, good choice, very good.

Would definitely stay again

Business

10/10

Exceptional

26 Nov 2025

Lucy

Really clean, friendly staff, nice breakfast

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Ray

Lovely hotel with friendly staff. The room was very clean with a comfortable bed, storage space and an excellent shower. Fantastic breakfast with lots of choice.

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Suzanne

The room was in great condition and very comfortable. Every member of the staff that I encountered during my stay was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Ruth

Lovely stay for family party food and accomadation value for money

Leisure Family

8/10

Excellent

11 Nov 2025

David

Excellent breakfast

6/10

Pleasant

05 Nov 2025

Gordon

Original room large and clean, issue with fan/generator noise which should stopped at 9.30pm but didn’t, room was changed at 11.00pm to smaller but peaceful room. Astounded that they know about the noise problem but have not found a fix and still charge additional money as the room is large

Business

8/10

Excellent

11 Oct 2025

Sungjae

could do with slightly cleaner room. old building needing work

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Hadley

Hotel looks tired needs improvements

Business Self

8/10

Excellent

12 Sep 2025

michael

Thanks a lot for the team, especially the receptionist, was very helpful

10/10

Exceptional

24 Aug 2025

Claire

Comfortable beds, quiet room, good breakfast, helpful staff.

Leisure Family

10/10

Exceptional

19 Aug 2025

David

High quality towels.
Big car park.
Good size room!
Lots of food for breakfast!
Very helpful staff!

Leisure Family

8/10

Excellent

19 Aug 2025

Theresa

Good check in, room was fine, although bed was on the small side. Bathroom was well equipped, good shower. Something fell down behind one of the bedside cabinets sadly very dusty behind

Partner

8/10

Excellent

18 Aug 2025

Giles

A lovely country house hotel with a few issues.

A lovely country house hotel on the outskirts of Haywards Heath ( we walked into town a number of times in 20 minutes or so ) The building and decor are in great condition with lots of character remaining. Our room was spacious and very comfortable as well as very well equipped. The room was serviced daily with fresh consumables including water and biscuits. The bathroom was fairly modern and light and airy. The bar and bistro area look to have been recently refurbed in a fairly modern style and there is outdoor seating too. We only had breakfasts at the hotel but found the food to be well cooked and presented and very enjoyable. We had a few niggles and these may be down to low staffing levels, firstly although our room was generally lovely, cleaning was lacking. Most of the hard surfaces had a thick layer of dust and there was quite a lot of cobwebs and spiders around the ceiling, windows and even in the bathroom. Service at the bar and even at Reception was sometimes lacking too.
This said, we really enjoyed our stay and may well return one day.

Partner

10/10

Exceptional

15 Aug 2025

Patrick

Haven in Haywards Heath

Just spent a fab night in the excellent Birch Hotel.

Everything was great, room, food and staff, most particularly Kim on Reception.

I'm very happy to recommend this little gem.

Thank you. Patrick S

Self

10/10

Exceptional

07 Aug 2025

Tyler

Thanks so much for having us!
We had a great time and a lovely sleep, staff were very nice, friendly and helpful!
The bar was great and the optional breakfast in the morning was delicious.
Thank you again, see you soon!

Leisure Family

6/10

Pleasant

07 Aug 2025

Taha

The room was okay but the remote for the AC didn’t work. The plugs that are available don’t work for apple laptops chargers. The garbage been wasn’t cleared from the previous guest. There cleanliness of the room needs to be address

Leisure Self

10/10

Exceptional

28 Jul 2025

Greg

.

Business Self

10/10

Exceptional

28 Jul 2025

Valerie

I only had breakfast, which was a buffet, hot and continental, lots of choice. Hot breakfast was lovely.

Self

10/10

Exceptional

27 Jul 2025

Jade

Lovely historical features.
Friendly staff who went above and beyond during my stay.

Leisure Self

10/10

Exceptional

27 Jul 2025

Robert

Best nights sleep this year from 12 hotels.

From check in to check out, nothing was to much trouble for the staff.
Needed to print a couple of documents out that id forgotten to pack. Not a problem, emailed them and they printed them without any bother.
Room was the perfect size with a very comfortable bed. Been a real building and not a prefab, the walls were nice and thick so no hearing other guests in their rooms.
Bathroom was suprisingly large, modern, and extremely clean. The shower was a walking with actual room to swing the proverbial cat, a powerfull shower that was straight forward to use, and one that can be held to rince the places fixed showers cant reach unless you hand stand. Wifi was free, easy to connect and fast enough to stream a film without freezing up.
After stopping at a dozen hotels this year so far around the UK, i can honestly say, this provided the best nights sleep mile a mile.
Id like to say a big thank you to all the staff here from the Reception team, to the housekeeping staff, a very big thank you for making my stay such a good one leaving me refreashed for the day ahead at the South of England Show Ground just up the road.

Business

10/10

Exceptional

24 Jul 2025

Henri

Birch Hotel Stay

Great hotel and a welcome tour down history.

Nice rooms, modern renovations and has everything needed inside rooms.

Luggage was carried up to room for me as staircases are quite narrow, but it's part of the old character of hotel and beautifully maintained.

Staff were super friendly and helpful.

I'd stay here again anytime

Business

8/10

Excellent

22 Jul 2025

Tony

Nice friendly hotel. Pleasant stay. Nice staff, very accommodating. Would recommend

Partner

6/10

Pleasant

21 Jul 2025

mark

Our room was ment to have a bath it didn’t, it was really noisy compared to other stays here! There was a stain on the carpet the air con underneath the carpet was soaking wet?

Partner

8/10

Excellent

18 Jul 2025

Nicole

.

8/10

Excellent

17 Jul 2025

Jo

Great friendly hotel

Great family hotel , very friendly at check in and room upgraded at no extra cost with an air conditioned room .

Partner

6/10

Pleasant

07 Jul 2025

Christopher Henry

Hotel advertised with Restaurant but not available

During check in we were informed there was no Restaurant service although we had chosen this Hotel as it had Restaurant facilities and the listed menu suited our tastes.
We attempted to get clarification of when the the Restaurant would open and it was suggested not during our 4 night stay. As can been from the attached photo only soup and sandwiches could be offered for Dinner although it was noticeable functions were catered for during our stay.
We were disappointed that reception would not provide any guidance of alternative places to obtain dinner in the area. We were therefore required to look for ourselves in a unfamiliar area.
Reading reviews this does not appear to be a one off experience so beware of what is offered.
We believe the Hotel should have given prior warning that this service was not available.

Partner

4/10

Poor

04 Jul 2025

Kyle

Property is in a lovely location, however.., bath plug - release mechanism is faulty so unable to drain bath, air-con - sounds like a helicopter gunship, also currently no chef on site so they are unable to serve evening meals.

Business Self

6/10

Pleasant

28 Jun 2025

MIRIAM

Good value for what you get

Clean towels were left on floors outside rooms by cleaners whilst servicing rooms. Pleased I didn’t see this before using them! First time I’ve been asked by a cleaner if I’m leaving so that they can service my room. Normally cleaners have this information. Staff could be a little friendlier in certain areas. Breakfast ok.

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Bartlomiej

Great hotel with comfy bed and friendly staff, the room was clean and decent size,
Highly recommend

Friends_and_family Family

8/10

Excellent

05 Jun 2025

Johannes

We had e very pleasant stay at the Birch hotel!

Partner

8/10

Excellent

01 Jun 2025

Christina

Lovely hotel

Leisure Family

10/10

Exceptional

24 May 2025

Claudette

Excellent staff and beautiful hotel

Leisure Partner

10/10

Exceptional

23 May 2025

Ivana

Typical ‘english’ old style hotel but in the best sense of meaning. Staff was amazing, very accomodating.

10/10

Exceptional

20 May 2025

Christopher

Friendly staff, pleasant dining option within the hotel in quiet residential neighbourhood a few minutes’ walk away from the local hospital. Rooms were clean and well maintained. No lift to upper floor. Free parking, and reasonable value when we stayed, and the breakfast was nice (extra charge).

Leisure Family

10/10

Exceptional

19 May 2025

Michael

Great breakfast and helpful staff

10/10

Exceptional

12 May 2025

Andy

Second visit, as good as the first.

Great stay again.

Partner

4/10

Poor

27 Apr 2025

Michele

Good: Room was clean, bed was comfy -slept fine. However, I wouldn't recommend unless you are in a pinch. Room (entire property) needs an upgrade, bedding and furnishings are very old and worn.

Leisure Family

8/10

Excellent

25 Apr 2025

Jan

The hotel is beautiful and the grounds very pretty. A very enjoyable place to stay.

Family

10/10

Exceptional

24 Apr 2025

Shaun

Lovely stay

8/10

Excellent

22 Apr 2025

Randee

They provided a washer dryer free of charge, a personal touch not seen much lately

10/10

Exceptional

17 Apr 2025

Verified traveler

An enjoyable stay. The AC may not have worked in the room, but did not impact my enjoyment.

Leisure Self

8/10

Excellent

06 Apr 2025

John

Reasonably priced and clean and comfy. Staff were friendly. Room not completely sound proofed.

10/10

Exceptional

24 Mar 2025

Peter

Smooth and efficient

Self

10/10

Exceptional

23 Mar 2025

Ian

Great breakfast, friendly staff, recommended hotel.

Leisure Family

10/10

Exceptional

18 Mar 2025

Andy

Excellent service

First time staying here with my wife and her assistance dog. The staff were excellent from the moment we arrived, putting my wife at ease and respecting that the dog was working.
For an executive room, it was a little small but had everything we needed. The breakfast was quite expensive (we didn't prebook it) but was excellent quality and, again, great service.
We will definitely return.

Partner

4/10

Poor

15 Mar 2025

JOHN

Cramped

Room very small in relation to price charged. Water pressure in shower feeble. Staff friendly.

Partner

10/10

Exceptional

09 Mar 2025

Fiona

There is nothing to fault with this hotel. I stay here to escape and relax from time to time.

I thoroughly recommend this hotel.

8/10

Excellent

06 Feb 2025

Paul

The Birch Hotel

Great little hotel

Business

10/10

Exceptional

28 Jan 2025

Jeff

Nil specific

10/10

Exceptional

15 Jan 2025

Elizabeth

Lovely staff

10/10

Exceptional

21 Dec 2024

Simon

Good location for Xmas party

Leisure Self

10/10

Exceptional

11 Dec 2024

John

Lovely Hotel In Haywards Heath

Lovely Hotel In Haywards Heath
Staff helpful
Breakfast very good
Would use again

Partner

8/10

Excellent

10 Dec 2024

Jonathan

We arrived late but we had an Efficient staff member who check us in quickly. Room clean. Good parking.

Business Partner

10/10

Exceptional

01 Dec 2024

Gordon

Great Stay

This is a three star hotel and met all expectations.
Really great staff - super helpful and friendly.
Clean comfortable rooms - note no AC if staying in summer, good heating in winter. Easy free parking on site.
Good English breakfast.
Would stay again.

Partner