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Hickstead Hotel

West Sussex · United Kingdom

Jobs LaneView location

8.0/10Excellent681 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort7.8/107.8
Condition7.4/107.4
Location8.4/108.4
Neighborhood8.0/108.0
Amenities7.2/107.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hickstead Hotel

Set in peaceful Sussex countryside nestling beneath the Downs, yet only 20 minutes from Gatwick Airport and the centre of Brighton, The Hickstead Hotel is the perfect location for a country break, a private conference or meeting, or a Sussex country wedding.

Have a great night's sleep in one of 52 contemporary en suite bedrooms, including Executive Rooms, and enjoy outstanding menus on our Oak Tree Bistro and Grange Bar. The Courtyard Suite provides top quality and extremely flexible meeting facilities.

Major routes to London are close by and on our doorstep are some of the best sightseeing locations in Sussex, making The Hickstead the perfect base from which to explore this lovely county. We look forward to welcoming you to The Hickstead.

Read more about this hotelShow less

Located in Haywards Heath, The Hickstead Hotel is in the business district, within a 10-minute drive of South Downs National Park and All England Jumping Course at Hickstead. This hotel is 10.1 mi (16.3 km) from Wakehurst Place and 10.7 mi (17.2 km) from Bluebell Railway - Sheffield Park Station.

Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Haywards Heath? This hotel has 700 square feet (65 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for English breakfast: approximately GBP 14 for adults and GBP 10 for children
    • Pet fee: GBP 10.00 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: GBP 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    Bulgarian

    English

Nearby attractions

All England Jumping Course at Hickstead 2.1 km / 1.3 mi
High Weald 4.4 km / 2.7 mi
Bedelands Farm Nature Reserve 4.6 km / 2.9 mi
Bolney Estate Winery 4.6 km / 2.9 mi
Ockenden Manor Spa 5.6 km / 3.5 mi
South Downs National Park 8.1 km / 5 mi
East Sussex National Golf Club 8.1 km / 5.1 mi
Sussex Prairies Garden 9 km / 5.6 mi
Borde Hill Garden 9.3 km / 5.8 mi
Ouse Valley Viaduct 10.9 km / 6.8 mi
Ditchling Museum of Art + Craft 10.9 km / 6.8 mi
Nymans 12 km / 7.5 mi
Ardingly Reservoir 12.9 km / 8 mi
The Chattri 13.3 km / 8.3 mi
Ditchling Beacon Car Park 13.7 km / 8.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 52
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Hotel safe
  • Garden
  • Concierge
Show 10 more facilities & services
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Conference room
  • Meeting room
  • TV lounge
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Hickstead Hotel

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hickstead Hotel

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Hickstead Hotel

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS-1

    Photos are not available for this room type.

    Hickstead Hotel

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hickstead Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ-1

    Photos are not available for this room type.

    Hickstead Hotel

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB

    Photos are not available for this room type.

    Hickstead Hotel

    TRIPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Hickstead Hotel

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hickstead Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hickstead Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GUEST ROOMRoom • GUEST ROOMROO.GR

    Photos are not available for this room type.

    Hickstead Hotel

    Room GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Hickstead Hotel

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hickstead Hotel

8.0
Excellent
681 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
7.8 /10
Condition
7.4 /10
Location
8.4 /10
Neighborhood
8.0 /10
Amenities
7.2 /10
100 reviews shown
8/10
Excellent
24 Jul 2026
Clive
The hotel was clean throughout, however it did look very tired. Gardens not maintained, externals need a lick of paint, no windows or air conditioning in our room, bathroom clean but you could see the knocks/marks. The staff though were excellent, the breakfast comprehensive and a limited restaurant menu offered a good enough choice for an evening meal. There is plenty of parking. This hotel is ideally located for the Hickstead Showground albeit you do have to cross a couple of very busy roads to get there on foot (29 minutes away on foot). Hickstead offer a hotel bus, but it does not come to the Hickstead Hotel. Perhaps the owners could speak to the Hickstead Show Committee. We did speak to a number of folk returning to the hotel for a second or subsequent time, which is clearly a positive. Some were riders family members. The hotel is also planning a major redevelopment, so comments about its tired appearance may well be redundant in 12 months time. All of the staff we met were very friendly. We may well return again. For information we travelled by train to Haywards Heath (lots of trains from central London) with a taxi finishing the trip at a circa £20 cost. All in all a good trip and we met some lovely people.
10/10
Exceptional
21 Jul 2026
Michael
Lovely hotel plenty of parking spaces .
Really pleased we chose this hotel . Lovely room had a kettle which is always welcome . Stayed for breakfast, pleasant staff . Went away knowing we had made a great choice.
Friends_and_family Family
2/10
Poor
10 Jul 2026
James
Really poor service. Hotel doesn’t come close to a 4 star maybe a 2 1/2 at best. Spent 30 minutes calling to order room service before having to get back up and go to reception to find no one there because he was behind the bar. I complained and he laughed looked at a phone in his pocket and said no signal. Agreed to take the room service charge off the bill but when I checked the receipt he snuck it back on before I paid. Shocking experience. Stay well away.
Self
8/10
Excellent
09 Jul 2026
Kim
Staff friendly but property a bit dated. May want to look into AC units for future.
Family_with_children
2/10
Poor
26 Jun 2026
Aymeric
I have stayed many times in this hotel.
And it has gone downhill. No AC, no cleaner, terrible breakfast which tasted awful …
Self
4/10
Poor
14 Jun 2026
Kirsty
The hotel is very dated.
There was mould on the shower curtain and around the bath.
The bed was extremely hard and uncomfortable

The breakfast was good, however the plates at the breakfast buffet were dirty.

I did not realise this was a pet friendly hotel until I was woken up by a dog whimpering in the hallway.

A big shout out to the young lady who works front of house. She was extremely helpful and polite and always has a smile on her face.

For a budget hotel, it is okay. However there are other franchises in the same price range which provide a more pleasant stay
Friends_and_family Friends
2/10
Poor
02 Jun 2026
Stef
other guests complaining of bedbugs. Did not see this myself
Business Self
2/10
Poor
02 Jun 2026
Andy
bugs in the bathroom.
Self
4/10
Poor
13 Apr 2026
Austin
Generally the room was ok if the bathroom was a little tired and room could have been dusted better, but...
-the heating was up very high and couldn't be adjusted so it was far too hot to sleep comfortably
- the television didn't pick up any channels
- the bath gurgled all night
All issues easily fixable but ruined our stay.
Family
10/10
Exceptional
12 Apr 2026
Ben
Room very clean and comfortable
Friends
6/10
Pleasant
26 Mar 2026
Philip
Rooms are large and clean albeit a bit dated. Food/drink options were limited - lots of things not available from the menu/bar.
10/10
Exceptional
27 Feb 2026
Sue
Lovely welcome at reception. Room although a little dated was clean with comfortable beds.
Friends_and_family Family
8/10
Excellent
27 Feb 2026
Gordon
Access not great. Staff were excellent. Room was great. Breakfast great
Partner
8/10
Excellent
21 Feb 2026
Carol
Room and staff all good
Partner
6/10
Pleasant
20 Feb 2026
Anthony
Value for money was decent. Some issues with the toilet plumbing was stressful and room needed a bit more attention to the cleaning prior to occupation. Staff were friendly and pleasant. Good parking.
Self
10/10
Exceptional
08 Feb 2026
Angela Marie
Clean room. Staff were really friendly. Room was warm and water was hot. Pleasant stay. Thank you.
Partner
8/10
Excellent
06 Feb 2026
Lucy
Friendly staff, bedroom was clean.
Friends_and_family Family
8/10
Excellent
01 Feb 2026
Rebecca
Room was clean and functional. Only down was that it was ridiculously hot, which made for an uncomfortable night.
Leisure Partner
10/10
Exceptional
30 Jan 2026
ALAN
Nice clean place, great for the money.
10/10
Exceptional
24 Jan 2026
Jessica
Room and bathroom were very clean. Plenty of tea and coffee. Two bottles of spring water were welcomed.

Tv control was not working properly. It seemed to be broken but it’s not a problem for us. Parking was easy and lots of spaces.
10/10
Exceptional
17 Jan 2026
Janette
Great hotel
Good parking
Excellent staff
6/10
Pleasant
27 Dec 2025
Jonathan
Housekeeping didn’t clean our room although we left for the day at 10am and put please clean the room sign on the door.

The staff did not understand what brandy was when we asked for it at the bar.
Partner
6/10
Pleasant
26 Dec 2025
Paul
Great staff
Self
10/10
Exceptional
24 Dec 2025
Rodaybah
Clean room,friendly staff and all amenities. Also take out restaurants nearby and easy access to Highway
Business
10/10
Exceptional
21 Dec 2025
Alan
Did not take breakfast. Parking was good
Self
10/10
Exceptional
19 Dec 2025
Ese
I did just one night and I enjoyed my stay. Anytime I visit West Sussex I’d definitely stay in Hickstead hotel. Customer service 100% nice room, neat and calm.
Business
8/10
Excellent
15 Dec 2025
Stephen
All average
Partner
4/10
Poor
13 Dec 2025
Ian
Drains stink, tv didn't work and was replaced, but then the manager guy was replacing TVs in loads of rooms all evening. Half the menu was unavailable and the restaurant was freezing. Not good. Shame really.
Business
8/10
Excellent
11 Dec 2025
James
Comfortable room, clean bathroom.
Partner
4/10
Poor
09 Dec 2025
zoe
Staff friendly enough. Nothing special. The bar was not stocked .. the remote control very temperamental .. heating on full with no thermostat in the room. Room clean but dated.
Partner
2/10
Poor
09 Dec 2025
Keith
Room to hot felt springs through topper all night bathroom tired cracked sink ect breakfast would not have eaten if free very disappointed
Partner
10/10
Exceptional
09 Dec 2025
Stephen
Room was spacious clean and tidy and the staff were very polite throughout the visit
Partner
8/10
Excellent
27 Nov 2025
Melissa
Clean, spacious room
Business
10/10
Exceptional
26 Nov 2025
Katherine
Lovely room, a little warm at night, great staff
Partner
10/10
Exceptional
23 Nov 2025
Hannah
Staff were helpful, appreciated there was a travel cot in my room ready which I had requested - this wasn’t guaranteed with the room I had booked. Nice and quiet. Restaurant available if you need it (I didn’t use it this time).
10/10
Exceptional
21 Nov 2025
Kimberley
Good parking, lots of space. Nice clean room, very comfy bed and a great night’s sleep. Staff very helpful and attentive - cannot fault them. Shower was lovely, hot and powerful. All in all, very happy with my stay, would definitely stay again.
Did not try any of the food so unable to comment.
Self
10/10
Exceptional
20 Nov 2025
Matthew
Very helpful staff
6/10
Pleasant
17 Nov 2025
Darren
Stayed here for 1 night . The staff were great .
However the management need to make sure all TVs are working as I had no signal but staff swapped tv over 2 hours later .
Plus would have been nice to have a heater in room as room was cold . The radiator was off .
Business
10/10
Exceptional
15 Nov 2025
Scott
Very fresh food
Business
8/10
Excellent
11 Nov 2025
Andrew
Room was clean and tidy, as were the common areas.
Room (203) needs a bit of maintenance, cracked basin, loose tap and loose door hinge. But these did not detract from our stay.
Very friendly staff.
Leisure Partner
8/10
Excellent
02 Nov 2025
Peter
The room was clean and very tidy, the staff were very helpful.
10/10
Exceptional
30 Oct 2025
Martyn
Great staff, clean rooms and easy parking
10/10
Exceptional
22 Oct 2025
scherie

loved staying here

the room was comfortable. We had a very relaxing stay. The breakfast was excellent. lots of choice and very good ingredients and cooked to a high standard
Friends_and_family Family
8/10
Excellent
18 Oct 2025
louise
Nice hotel
8/10
Excellent
16 Oct 2025
melanie
This hotel is excellent value. I had a room with an adjoining door through which I could hear everything happening next door. I raised it with reception and they moved me straight away - so excellent service too.
Business
10/10
Exceptional
14 Oct 2025
Wendy
Friendly efficient staff. Super comfortable room, very quiet-all leading to a very good night’s sleep.
Leisure Partner
4/10
Poor
14 Oct 2025
Robert
The room was large and well appointed. Only tepid water in the shower. Carpet a bit tacky.
Breakfast was a nightmare. No fruit for the cereal, tables not cleared, hot buffet was tepid and only mushrooms, beans, one sausage and 3 fried eggs available. All other trays empty.Waited 15 min to get bacon and tomato added.
6/10
Pleasant
10 Oct 2025
Sue
Bed quite hard, food options limited but adequate. went elsewhere for 2nd evening
10/10
Exceptional
07 Oct 2025
Suzanne
It is a little dated but it was clean and the staff were friendly and helpful.
Leisure Family
8/10
Excellent
06 Oct 2025
Chris
Breakfast was a bit haphazzard but apart from that all good
Leisure Family
10/10
Exceptional
05 Oct 2025
Susan
Clean room, comfy bed, good breakfast
Partner
6/10
Pleasant
05 Oct 2025
Andrew

Need more staff

Only one member of staff available to handle check in and bar service. I waited 15 mins for a glass of ice
Partner
8/10
Excellent
30 Sep 2025
Alan
Staff friendly.
Self
8/10
Excellent
30 Sep 2025
Joanne
A little tired, but clean & comfortable.
Business_and_leisure Partner
10/10
Exceptional
23 Sep 2025
Zoe
The staff are really friendly the room was lovely and it was really good experience
Friends_and_family Friends
10/10
Exceptional
21 Sep 2025
Micheal
Reception staff were great
Leisure Partner
10/10
Exceptional
19 Sep 2025
Colin

Good

All fine. Clean and efficient
Business
6/10
Pleasant
19 Sep 2025
Charles
The bed was to firm for me.
Business
8/10
Excellent
17 Sep 2025
Vanessa
Very friendly staff. Ser
Self
4/10
Poor
14 Sep 2025
Michael
The hotel is dated.and tired; the service is poor. Our non-smoking room was previously a smoking room, so it smelled like a working men's club from the 1970s. But worst of all, the price of the room was ridiculously expensive.
Partner
8/10
Excellent
14 Sep 2025
Daniel
Staff very friendly, pleasant and helpful
Leisure Partner
8/10
Excellent
14 Sep 2025
Lydia
It was a nice stay but it wasn’t the cleanest, cob Webbs were all round the dining area and the food and drinks seemed to cost a lot which put us off eating there. The meals we did have were nice though. I think it just needs a bit of modernising.
Leisure Family
8/10
Excellent
14 Sep 2025
Joan

Weekend break

The room was comfortable and clean although rooms were not serviced during stay. If you wanted beds made etc. you needed to hang a sign on your door. My room had no sign. As I was only there for two nights, this didn’t bother me except that milk and tea/coffee was not replenished.
Rooms were a bit dated, but a good size. Bathroom quite compact and it was awkward getting into the bath for a shower as I am an older guest and not very agile. Overall a nice place and very friendly staff.
Self
4/10
Poor
10 Sep 2025
Justine
Breakfast was simply awful. Most of the full english had obviously been sitting on a hot plate for a very long time. Bacon was like rubber. One tiny wrinkled, tasteless sausage. My wifes scrambled egg was greasy and had a strange smell. It was so bad she couldnt face the rest of the breakfast.
Manager was full of apologies but refused to refund one breakfast.

8/10
Excellent
08 Sep 2025
Keith

Good - but not perfect

Lovely room (at a good price). Getting the right temperature in the shower was difficult. The replacement of towels each day is not eco-friendly. The fact that the restaurant was not available on a Sunday evening was very inconvenient.
Partner
8/10
Excellent
07 Sep 2025
Diane
Good location
Leisure Family
10/10
Exceptional
06 Sep 2025
Paul W

Excellent service!

Hickstead hotel is very welcoming and a home from home. All the double rooms are extra spacious compared to peer hotels, with the added benefit of dining table and business desk…ideal for business travellers. Luxurious and comfortable King size beds! Highly recommended.
Business
8/10
Excellent
06 Sep 2025
Judith

OK stay marred by noise from next door.

Very nice hotel with lovely staff on reception. The room was very big with a table and chairs and was in good decorative condition. What spoilt it for me was the noise coming from the next door room which went on until 1.30am.
Friends_and_family Family
8/10
Excellent
05 Sep 2025
Wayne
We had a 5 night stay at the hotel while visiting the big church festival at wiston estate we had no complaints the staff we're helpful and welcoming breakfast choices we good and service quick overall a nice stay
Leisure Partner
10/10
Exceptional
05 Sep 2025
Janette
Helpful staff - good location - very pleasant hotel
10/10
Exceptional
04 Sep 2025
Caroline
We always enjoy staying here. The staff are very friendly and helpful and the rooms comfortable and well-appointed.
6/10
Pleasant
01 Sep 2025
Mike
Breakfast really overpriced for what you get, the property is in the middle of nowhere, nice staff and value for money if u just need a place to stay for the night
Leisure Partner
10/10
Exceptional
01 Sep 2025
Lorraine

Lovely stay

My husband has to use a walker, they even put a ramp in s that he could get in the bar. I have never stayed anywhere the staff were so friendly without being pushy. Our dogs were made welcome, I cannot speak highly enough for them.
Friends_and_family Friends
2/10
Poor
29 Aug 2025
Verified traveler

AVOID

Absolutely abysmal.Worst nights sleep ive had this year.people shouting each other down the corridor talking very loudly outside my room this happened 7 times throughout the night.I left the hotel more exhausted than when i arrived.Couldnt order food or drink as no-one manning the bar waited 10 mins then gave up.The bed wasn't very comfortable.If you want a quiet comfortable night book somewhere else.
Business
10/10
Exceptional
26 Aug 2025
Andrew
Quiet hotel conveniently situated for our needs.
Leisure Partner
4/10
Poor
26 Aug 2025
Verified traveler
The hotel is overpriced for the standard of the rooms. The Rooms are very basic, and the bathrooms are in poor condition. very uncomfortable pillows too!
6/10
Pleasant
24 Aug 2025
Gareth
The hotel is tired
Leisure
4/10
Poor
24 Aug 2025
Richard

At least it’s clean.

Old and tired with zero sound proofing

Did not get room serviced despite leaving the label on the door.
Partner
6/10
Pleasant
15 Aug 2025
Gary
We very much approved of the price of our stay plus the price of the food and drinks.
The staff very friendly but could do with a little more training.
Leisure Friends
8/10
Excellent
11 Aug 2025
Simon
.
10/10
Exceptional
09 Aug 2025
Stephen

Hotel

Friendly, clean and spacious room
Self
10/10
Exceptional
09 Aug 2025
Joshua

Very satisfied stay.

Booked for my Grandparents, second time they have stayed. They were once again very happy. Complimented the layout and facilities of the hotel. Very happy with the room. Most of all the staff are all friendly, accommodating and very helpful. Really loved the breakfast too.
Partner
10/10
Exceptional
08 Aug 2025
Robert
Friendly staff, good food, comfortable room and bed.
Business Self
8/10
Excellent
08 Aug 2025
MEENAXEE
If you are on the ground floor and the room above is occupied it is very noisy, creaking floor boards/stomping.
We opted not to have our room cleaned which saves you money (4 rooms) you should reflect this in the price or offer complimentary drinks/a free breakfast. Rooms could be vacuumed better under furniture. But nice location and staff.
2/10
Poor
06 Aug 2025
James
This is the worst hotel I have stayed in for a business trip. I booked for two nights but left after one.
10/10
Exceptional
05 Aug 2025
Linda

Don't believe all you read!!

In spite of the naysayers and other poor reviews we approached our stay here with open minds and hearts - and we weren't disappointed!
I will accede that the immediate area around the building itself looks a little unkempt and unloved but if you look beyond that to the property and the facilities it's a very different ball game!
Everything inside was clean, the reception area, bar, restaurant and the room, which was surprisingly spacious with a nice comfy bed and a nice, bright, clean bathroom. There were tea/coffee making facilities, trouser press, wardrobe (rather than a dismal hanging rail) and hair dryer and obviously a good sized TV.
The restaurant/breakfast room is sufficiently large with plenty of tables, but not so close together that it feels claustrophobic.
The breakfasts are legendary, with almost everything you could wish for, from fresh fruit & croissants through to cereals, porridge, right up to a very ample Full English with all the trimmings, followed by tea, coffee, juice, as much as you wanted.
Next, the staff - every one we met was warm, courteoous and welcoming, all of them. There were two that, in our estimation went above & beyond - Sharma, who seemed to be a Jack of All Trades, and master of all of them!! In the restaurant he was the epitome of quiet efficiency, even when bring pilloried by other, very disrespectful guests, so top marks Sharma for rising above all that and letting your character shine through!! The other was the female housekeeper!!
Partner
10/10
Exceptional
05 Aug 2025
Paul
The
8/10
Excellent
02 Aug 2025
Susan
Everyone was very nice and helpful. The hotel is a little older but nice and clean.
Friends_and_family Family
8/10
Excellent
31 Jul 2025
Clive
Nice hotel with good service. Only downside being the uncomfortable bed
Business Self
6/10
Pleasant
30 Jul 2025
Janette
We always try to stay at the Hickstead because we like this hotel but on this occasion we found the bed to be most uncomfortable and it really needs replacing. One half of the bed was higher than the other half as the feet are missing. Also the mattress felt worn out. The valance around the base of the bed was torn and gave a feeling of neglect. The staff are usually very helpful but on this occasion when we dropped our case off earlier in the day this was not placed in our room for when we arrived later in the evening . The receptionist seemed to infer it was our fault as we had not asked for it to be done. I thought it would be done automatically !!!
6/10
Pleasant
29 Jul 2025
Sheelagh
Very convenient location
Leisure Family
4/10
Poor
27 Jul 2025
Dudley
Location good
No breakfast despite 40 minute wait to be served after which we left
Leisure Partner
8/10
Excellent
26 Jul 2025
C

Tired hotel but excellent service

Friendly, helpful and chatty staff. Rooms were a bit tired looking and could hear everything in the room next door but overall, had a good time
Partner
6/10
Pleasant
24 Jul 2025
jackie
Ok ! Clean and tidy , breakfast not great ,but really very handy for Hickstead Equestrian .
Business
10/10
Exceptional
22 Jul 2025
Bartlomiej
Nicevpeople and good service staff inside the hotel.
8/10
Excellent
15 Jul 2025
Paul

Hickstead hotel

Hotel was very clean with really good staff . Hotel could do with a makeover but it’s still in pretty good shape. There was a problem with the evening meal as our food was served burnt, it was sent back and replaced with food that wasn’t overcooked. The waiter was amazing as this was not his fault but the chefs. Overall we would definitely recommend this hotel
Partner
6/10
Pleasant
15 Jul 2025
Julien
prijs kwaliteit gemiddeld ,personeel (sommige)bij ontbijt erg onvriendelijk , wel rustig gelegen en toch in nabijheid van grote wegen ruime parking , kamers ietwat verouderd mar wel netjes.
julien 15 juli 2025
4/10
Poor
13 Jul 2025
Amanda
I’d booked in March and contacted hotel to discuss the room. Arrived to find the window immediately faced a brick wall at almost £200 room only. No room to change to even though I’d booked months before.
8/10
Excellent
10 Jul 2025
Andrea
Missed having a socket near the bed for charging my mobile even, my extra long charger didn’t reach the pillow, apart from that all ok.
4/10
Poor
09 Jul 2025
James

Poor mattress and unclean room

The worst mattress I have slept on in years, I can forgive the hotel being a bit shabby and the room not cleaned properly, but that was the worst, creaking and rock hard.

However the food is excellent would defo eat again in the restaurant just wouldn’t stay they night.
Business

Location & surroundings

Hickstead Hotel
Jobs Lane, Burgess Hill, United Kingdom

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Hickstead Hotel

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