Name: Charles Hope Hove
Address: Brighton And Hove, Hove Bn3 7rx, Uk, 11, Hove, BN3 7RX, GB

10/10

Exceptional

26 Jul 2026

Isabelle

We stayed at Charles Hope Hove as a couple for two weeks. The flat was brilliant – quiet and very well connected to trains and buses, with hire bikes right on the doorstep. The flat was cleaned once a week.
One small thing could have been better: a few more cooking utensils and a broom would have been great. We’d book it again: good value for money.

10/10

Exceptional

14 May 2026

Mark

Great but concierge on site was no help, luckily the staff on call were helpful and the overall stay was good,?rooms very clean and tidy and good facilities and location

6/10

Pleasant

03 Apr 2026

DARREN

Terrible check in. Great apartment overall. Nice gym on site. Awful cheap iron and ironing board made it almost impossible to use.

10/10

Exceptional

31 Jan 2026

Kath

Lovely clean apartment

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Anthony

Excellent apartment
Great games room
Easy correspondence

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Jonathan

Quiet, modern apartments in the middle of a busy city. Well equipped and comfortable. Parking is difficult in the nearby streets so well worth paying for a parking space.

Leisure Family

10/10

Exceptional

11 Aug 2025

Julian

Good for a weekend in Hove

The accommodation is modern, clean and well maintained and is really well situated in Hove, and only 10/15 minutes walk to the beach front.
Though I didn't spend much time at the apartment the facilities were great. Shower pressure was good and temperature was good. I made use of the washer dryer and kitchen - all modern and in good shape.
There are some great restaurants and bars near by!
The apartment was very quiet - I didn't hear any noise from neighbours on my visit. One down side was the noise from the car park at random hours of the day, people coming and going at early hours in the morning.
The bed was comfortable but I had to keep the curtains pulled to keep the room cool. The complex does have some fans but I couldn't get the air con to work.
The gym and yoga room are great!

Friends_and_family Friends

2/10

Poor

30 Jul 2025

John

Beware awful checkin process

Disappointing Stay Due to Poor Communication and Inadequate Standards

I received an email inviting me to complete a pre-check-in process, which is fairly standard nowadays. However, at no point was it made clear that failing to complete this step would prevent me from accessing the property entirely. I would have expected a follow-up reminder or clearer instructions if this were the case.

Upon arrival, I discovered there was no reception desk. A passerby informed me that I should have received a phone number after completing the pre-check-in. I had to fill in the form on the spot and make several calls before I could gain entry. I was placed on hold, promised a call back that never came, and had to follow up multiple times. The entire process took 90 minutes and significantly impacted my stay.

The allocated parking space was a considerable distance from the flat, and it was already occupied when I arrived. Once inside the apartment, I found it uncomfortably hot, even with all the windows open and the fan running.

Cleanliness also fell short. There was visible fluff on the floors, a beer bottle cap on the bedroom carpet, and the en-suite had not been restocked with toilet paper or shower gel.

Overall, this was a frustrating and disappointing experience. If the property is listed as a hotel or apart-hotel on booking platforms, it needs to reflect hotel-level standards. If I had been from overseas I would not have been able to call the number.

Self

10/10

Exceptional

09 Jul 2025

Dan

Great apartment and superb communication

Business

10/10

Exceptional

07 Jun 2025

Justin

Perfect stay again, thank you

Business

6/10

Pleasant

15 Apr 2025

Dionne

The apartments are well decorated and designed, very modern and sleek. The complex is very much a work in progress and therefore works start in the morning from 8am. This could be disturbing, as the noise does travel. The photos of the communal spaces were not accurate for the building we were in, these looked like the opposite building, not sure if we did or didn't have access, as we never tried our fobs there. Please note that parking can be purchased via Ringo app for £6 per 12 hours. So no need to book and pay in advance, as the apartments suggested we did. The service level was good, although we booked a 2 bedroom and received a message a few days before check in to offer a refund or two 1 bedroom apartments, as the apartment we booked was unavailable due to emergency maintenance. Again, this was communicated and we agreed to take the 2 apartments, as we had plans for our trip. Overall I would stay again, although it is a fair distance from the pier, so would again need to drive.

Leisure Friends

10/10

Exceptional

13 Apr 2025

Adam

Excellent

Business

10/10

Exceptional

04 Apr 2025

Colin

Clean and well stocked executive flat with high end equipment.
Allocated car parking space needed changing every evening due to others cars occupying that space.

Leisure Partner

4/10

Poor

03 Apr 2025

Rachel

The property itself was fine, but our check-in experience and the communication was poor. There was extra paperwork to fill in prior to check-in and the property very difficult to find. In addition, upon our arrival, we were asked to call the property, but nobody answered. There was a reception area in the building next-door, and she was very helpful, but did not actually work for Charles Hope. As far as I could tell there is nobody who works for Charles Hope on site. So, if you have an issue with the property, as we did, this can only be communicated remotely. We found this very inconvenient.

10/10

Exceptional

23 Jan 2025

Justin

Great stay, I found the communication was good and if you read the emails checking in is easy.

Business

4/10

Poor

10 Jan 2025

AISHA

As it’s an apartment which is run through electronic key fobs and was only accessible through limited communication back and forth from someone managing the property remotely it was not easygoing at all and parking was very far.

Leisure Family

10/10

Exceptional

04 Jan 2025

Raj

Everything you need

Great apartment. My second stay in the same apartment and its well layed out, everything you need is there and a great, clean, location

Friends_and_family Family

8/10

Excellent

28 Dec 2024

Nina

Nice brand new building with well equipped apartments. Check-in process is not very straightforward though and we had to contact the company many times for different issues during the process of pre-check-in and check-in. Apartment was not ready at 3pm. Also parking is very expensive and on top of that they want you to remove the car as soon as you check out so you can’t spend the day and collect car later which is a shame and very unusual.

Leisure

10/10

Exceptional

26 Dec 2024

Timothy

Very quiet

8/10

Excellent

20 Dec 2024

Mike

Really nice place to stay for a long weekend

Leisure Family