Name: Express Kraków Hotel
Address: ul. Opolska 14, 14, Krakow, 31-323, PL

6/10

Pleasant

06 Jun 2026

Wojciech

Too busy, out dated, not polish, more like American style

Partner

10/10

Exceptional

22 May 2026

Marcus

Very clean and good value

Friends_and_family Family

6/10

Pleasant

03 May 2026

Stewart

Inconvenient location. The pool had to be paid for. Coffe not replaced. No way to put a do not clean room notice up. Just a bit meh really.

Self

8/10

Excellent

13 Apr 2026

Janet

Good breakfast, but you have to walk across to the other hotel. Swimming pool is also in the hotel nest door.

Partner

10/10

Exceptional

31 Jan 2026

Darren

Breakfast wast the best I've ever had in a hotel

Friends_and_family Family

4/10

Poor

17 Jan 2026

Richard

The hotel seemed very nice, though had an unpleasant surprise on the last evening when we found some little bugs on the bed, they turned out to be bed bugs and i was fully feasted on for the 2 evenings. A week later and im still itchy, we did report and supplied a dead bug when we checked out.

Hopefully they can resolve as its a nice modern hotel with loads of parking.

Partner

8/10

Excellent

15 Dec 2025

Caroline

Room was fine, bed was very uncomfortable and the elastic on the mattress protector was broken meaning the under sheet was wrinkled and came away from the mattress. Overhead light constantly flickered. Swimming pool was lovely, reception helpful and welcoming. Breakfast plentiful.

10/10

Exceptional

02 Dec 2025

David

The staff were very polite and willing to help. We checked in at 2am and they organised our taxi for 5am.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Andriy

Outstanding breakfast service. Food variety and quality is amazing. Unbelievable water pressure in the shower room is another thing that was surprising to me, hold that showerhead firm or jet propulsion

10/10

Exceptional

21 Sep 2025

Linda

Great for a little out of the way hotel, easy to get a bolt or uber and 20 min drive to the city. Lovely hotel and breakfast

Leisure Friends

10/10

Exceptional

21 Aug 2025

Campbell

Great property and prompt service

Leisure Friends

10/10

Exceptional

09 Aug 2025

Sandra

Everything was perfect except not to places to eat close by, but they do have Uber Eats

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

Nikola

It was a great location with only 10 min taxi to the airport however it was dated.

Leisure Self

6/10

Pleasant

22 Jul 2025

Arkadiusz

The hotel overall is nice, clean and the staff was super friendly. However, what surprised me was that the pool was for an additional fee. I do not know if Orbitz forgot to mention about it or the hotel. Also, no mini fridge in the room was unacceptable. Breakfast was tasty but pricey. The location is quite good, close to mall and convivence stores. Also, be prepare to pay for the parking lot.

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Rosanna

Somewhat far from the old town

The hotel was very good, but they would charge extra for using the pool. The mini bar was more like a box for storing things. It would never cool. The service desk was usually empty. We had to ring the bell for assistance. It was very far from the old town. Once in the old town, it was very hard to find a parking spot.

Partner

10/10

Exceptional

17 Jun 2025

John

Very nice

Leisure Friends

8/10

Excellent

16 Jun 2025

Ivan

It’s ok

10/10

Exceptional

08 Jun 2025

Andrew

Clean, helpful staff, great breakfast.

Self

8/10

Excellent

13 Feb 2025

Romualdas

Functional hotel, quite good location towards the airport.
Maybe a bit outdated, but alright to stay for a night.
Breakfast is in another building.
Swimming pool is in the nearby hotel, which is good, but the info should be provided by reception.

Business_and_leisure Self

6/10

Pleasant

22 Nov 2024

Frank

House keeping was poor

Leisure Partner

8/10

Excellent

27 Oct 2024

Haafsana

Close enought to city

20 minutes to city centre by bus or taxi. Basic room. One day got tidied up by this my clothes on bed put in floor and beds made even though not tucked in but just straightened. I could have done this myself. Swimming pool is additional cost and next door so is the breakfast which is also in next door hotel.

Friends_and_family Family

8/10

Excellent

30 Jul 2024

Anthony

Good for the price. Car rental on site. Bit of a taxi ride to downtown

Business_and_leisure

8/10

Excellent

17 Jul 2024

Michael

Dont worry about booking here...very good and excellent polish breakfast available.

Partner

6/10

Pleasant

06 Jul 2024

Chris

Average

Leisure Family

6/10

Pleasant

03 Jun 2024

Disha

Review

Average hotel, overpriced for average quality and cleanliness. Could have been better.

Partner

2/10

Poor

06 Apr 2024

Marek

1. The hotel we were supposed to stay at was closed and under renovation. We were directed to another hotel - no one informed me about this in andvane. (primer hotel)

2. We ordered a room with a queen bed, I received two single beds. When I said I would like to get a room with one bed, we were moved to a room with two single beds pushed together - unbelievable.

3. No room service - no one came after the first night to refill coffee or tea, change towels for clean ones, etc.

4. The refrigerator wasn't working.

Leisure Partner

8/10

Excellent

31 Mar 2024

Aleksandar

Overall good hotel- good location. Clean and tidy.

10/10

Exceptional

25 Jan 2024

Colin

Very easy receptionist was was excellent

6/10

Pleasant

11 Dec 2023

Verified traveler

Average hotel

I have stayed at this hotel before. This time the room was run down, bathroom tiles cracked, sharp under foot as grout also had cone out. Wallpaper ripped and hanging off the walls. Had requested a shower but got a bath. Moved rooms the next day and was given another room with a bath. Moved again. No apology as such. Very noisy as they had some sort of conference and many people.

Self

6/10

Pleasant

09 Dec 2023

Marzanna

Was 3 star from me

Service was good but going for dinner next boulding after arriving later evening it is not nice,can't use landline call to reception also bathroom need repairs shower area !! That's not 4 star hotel Sorry😒

Business

8/10

Excellent

31 Oct 2019

Andrew

Travelling for work

Travelling for work location was ideal for the work I was doing. Only bad point you’ve got to pay for parking.

Business

8/10

Excellent

09 Oct 2019

Ian

Disappointed that the restaurant closes at 21:30 due to our late arrival were told at 21:25 that it was closed.

Business

8/10

Excellent

16 Aug 2019

Jackie

Nice clean horel.

Loved the hotel. Location was not the best to walk any where.. Not any reastraunts in walking distance. Every thing is a 20 to 30 minute bus ride away. The hotel reastraunt menu was limited
Bed was comfy, hotel was very clean. Breakfast was very good. Eggs were a little cold.

Family

10/10

Exceptional

15 Aug 2019

Jackie

Nice clean hotel.

Bed was comfy. Room was very clean. Staff was friendly and helpful. Long wait for check in and to get ice from bar when a party is booked. Breakfast was excellent, except eggs were cold and runny. Pool could have been a little warmer and it was next door. One of the Pool guys needs to stay out of ladies changing room, and give women some time to change and rushing us out before 10 p.m. Store was close by but everything thing else was at least 20 minutes away by bus. Only restaurant in area is the hotel's with a limited menu.

Family

10/10

Exceptional

24 Jun 2019

Verified traveler

The room was clean and everything I needed was there

Leisure Friends

8/10

Excellent

07 Jun 2019

Amy

Ideal place for business trip

Great location not to far from the airport nor any local amenities in Krakow.

10/10

Exceptional

09 Dec 2018

John

Very comfortable and verry friendly STAFF. The breakfast service was exceptioinal and a large amount to choose from.

Partner

10/10

Exceptional

02 Oct 2018

Abelle

Very nice hotel and free breakfast for the price i pay, can’t beat that!

8/10

Excellent

24 Aug 2018

David

Reasonable location for driving, probably a bit far from city centre if not. Fairly expensive and paid parking.

Reasonable facilities and shares some facilities with the next door Best Western.

Family

8/10

Excellent

06 Jun 2018

Manish

Good hotel

Good clean tidy speak English transport good
Happy with everything good breakfast

8/10

Excellent

12 May 2018

Verified traveler

The location was great, convenient to #130 bus to the old city of Krakow. The breakfasts were fantastic! The beds were not comfortable, hard as a rock and no mattress pad,and a rubber sheet instead, which wadterriblely uncomfortable. The directions to the hotel on gps only showed it as Best Weatern Premier.

Partner

6/10

Pleasant

09 May 2018

B

A Ok hotel with friendly staff.

In general, my experience was Ok. The room was clean but the shampoo bottle was empty and I had to request one, one minute after I checked in. The trash was not gone daily.
People were so nice an really willing to help. However, I would recommend to the reception team that they improve their English a bit for an easier communication.

4/10

Poor

25 Jan 2018

Verified traveler

Small rooms. 2-3 star hotel. Charge 30 zloty for 24 hr parking. Breakfast is ok.

10/10

Exceptional

15 Dec 2017

Olivia

Great hotel good value

Very friendly and helpful staff .

Nice clean and comfortable rooms.

Lovely pool .

Free bottled water and lending of chargers very appreciated.

Very good experience overall

10/10

Exceptional

11 Dec 2017

Revital

great hotel a bit far from center great brakfast g

great hotel a bit far from center great brakfast great price

Family

6/10

Pleasant

07 Sep 2017

Verified traveler

BW Express Krakow

Have stayed at many hotels around the world, including a number of Best Westerns. This is the first hotel I can recall that uses a rubber sheet on the mattress beneath the regular sheets. Did not sleep well at all due to the noise from the rubber and due to the retention of heat and humidity by the rubber sheet.

Partner

10/10

Exceptional

23 May 2017

Marta

Nice hotel for business

Great for business and private stays. Short drive to the airport and within a walking distance to a large shopping centre. Nice breakfasts and lovely rooms with free tea, coffee and bottled water. Free sauna and swimming pool access in next building.

8/10

Excellent

10 May 2017

Richard Alan

Her and me.

Hotel was good overall, just a little to far out of the city.

Partner

8/10

Excellent

13 Apr 2017

Verified traveler

Ogólne wrażenie bardzo dobre. Minus za to, że pościel nie została wymieniona mimo naszej prośby.

Partner

6/10

Pleasant

25 Nov 2016

MAREK

Great economy hotel

Krakow is amazing for everything: history, antiques, shopping and food. This hotel is a bit away from the centre, but great value for money and taxis are cheap. Very nice full buffet breakfast included. We had to take three rooms for friends and relatives, and it was all less than the Hilton (which is really very good in Krakow as well).

Family

8/10

Excellent

23 Oct 2016

Verified traveler

nice hotel, tasty breakfast, but unfortunately parking for extra charge

8/10

Excellent

10 Jul 2016

Evelyn

Convenient location

Very good hotel but drinks were severily overpriced. Don't reflect the price of the hotel nor the price of the drink.

8/10

Excellent

10 Jun 2016

Verified traveler

ok hotel to stay for few days

carpet was vacuum every day but needed washing, very dirty;
during 5 days bedclothes was made everyday but bedclothes not changed;
nice service but clearly saving

2/10

Poor

01 Jun 2016

Barbara

Rude staff

We contacted the hotel weeks in advance to book a tour to Auschwitz. They told us everything was booked. We offered to pay in advance and they assured us it was unnecessary. Upon arrival, we confirmed and they updated the time we needed to be in the lobby in the morning. We came downstairs an hour later to pay for the trip only to find out it was never booked. They scrambled and were able to find and book a tour but it required that we leave 2 hours earlier. They said we could have breakfast at 7 but breakfast doesn't start till 7:30. We pushed our way into a group for their breakfast which was not right but we had no other option. The hotel staff was just horrible.

8/10

Excellent

31 May 2016

Taylor

Overall great stay

The room was very comfy but no AC. The food at the hotel was by far the best food we had in Poland and the staff was very friendly.

Partner

10/10

Exceptional

13 Aug 2015

Jadwiga

Super Efect Express Hotel

Very nice place to stay. I will recommended to friends &family.
Front desk very respectful attendance.
Very good food, fresh and good quality.
I stay with pleasure in this hotel.

Family

6/10

Pleasant

09 Jun 2015

Verified traveler

business trip

Perfect for my business trip.

6/10

Pleasant

21 Aug 2014

Verified traveler

Basic, touristy place

This hotel is on the periphery of the city and overlooks a highway. Very touristy, large groups and basic. It did the job for one night but I wouldn't stay here again. Parking costs 10/EUR night.

8/10

Excellent

10 Aug 2014

mikeH

Quality hotel

All very good except breakfast staff, particularly one blonde girl looked as if they wished they were somewherev else. Not very welcoming

10/10

Exceptional

24 Feb 2014

donna

Hotel was very clean and comfortable

Great staff wonderful breakfast great location very clean hotel excursion to aushwitz very well organized

4/10

Poor

23 Jun 2013

Polak

Not impressed

The hotels in Poland have really not met my standards and this one is no exception.
We were on the first level and the second we got off the elevator we noticed that the floor was damp and soggy as if there was a flood. It smelled mad.
The rooms were very tiny and the wifi was pretty weak
Breakfast was included and despite great selection the food was really greasy. That is not common for Poland
The parking pass is extra and it never worked for us. We had go each time we left to tell them to open the gate
Location if hotel is good. It's next to Best Western and when we went to that hotel it's like night and day
I would not stay in this hotel. I think they covered up water damage and just in general very outdated

Family

10/10

Exceptional

15 Jun 2013

Verified traveler

Hotel location:access to public transportation

Very pleasent

Family

10/10

Exceptional

14 Jun 2013

Verified traveler

comfort

Good location,clean, excellent breakfast, Very satisfied !

Family

6/10

Pleasant

26 May 2013

Verified traveler

so so

It was fine, but as for a Holiday Inn I would expect more. If you like dramatically soft bed - this place is definitely for you. The breakfast was deeply disappointing. After all the hotel is ok - not more and not less

10/10

Exceptional

16 Sep 2012

Verified traveler

Very good hotel for a budget trip to Krakow.

On arrival after a long drive we were told that our room had a technical problem and that there were no alternatives. But the reception had booked us into the adjacent Best Western which shared the same car park as the HIE. We checked into the Best Western and the following morning had breakfast and packed our bags before going into Krakow. On arrival back at the HIE in the evening our room was ready and our bags had been delivered to the room. On the penultimate day of our stay we decided to book for an extra night and the HIE confirmed that the room was available, then suggested that as there was a wedding party it may be a little noisy in the evening. They offered us another room that would be away from the wedding party and again organised for our bags to be transferred whilst we were out. Needless to say we were impressed by the efficiency of the desk staff, who also cancelled our car parking charges.

Travel into Krakow is by frequent bus (2.5Zloty) or taxi (20-25 zloty). Bus stop is 10 minute walk. Breakfast very good and staff continuously topping up. The evening meals had a limited menu if you eat there every night, but were of good quality and reasonable price. Staff were all welcoming and friendly.

There were large student groups but these eat in a separate area, left promptly in the mornings, and we hear nothing and had no disturbance from them at nights.

Free wifi is not easy for downloads as the servers did not seem able to cope with student smartphones.

10/10

Exceptional

23 Apr 2012

Frank

Great deal

Happy with my stay, great service great price. Have used holiday inn in north America and liked it even better in Poland.

6/10

Pleasant

27 May 2011

Raymond

didn't understand english too well, bartenders were rude and not around too much

Maids who cleaned our room were EXCELLANT, front desk people were helpfull, Bartenders were some of the WORST I had ever had wait on us. Breakfast was very very good and plentiful. Our room was very quiet and we never heard any noise from the next rooms or in the hallways. Most of the people we dealt with had a very very limited knowledge of the English language even though there were a lot of British, Irish and Scottish people we met at the hotel.

Partner

8/10

Excellent

20 Apr 2011

John

Great place to stay

It's only about 7 minutes or so to the Market Place. The tours pick up at this location and the price was great! The service was exellent and the room was clean. I will stay there again the next time I go back.

Family

8/10

Excellent

12 Aug 2009

John

Nice Hotel, would return

Two things I didn't like were the lighting in the room made it hard to read in bed. I also didn't like that they charge you for parking.

8/10

Excellent

31 Jul 2009

Stephen

Convenient for the Airport, Comfortable and Affordable

We stayed in two hotels during our trip to Krakow and this one was chosen due to its location closer to the Airport. It is a modern hotel of a Western European design and purpose built. Rooms are a little on the smaller side but were perfectly adequate for us (2 Adults and a 2 yr old on the Sofa Bed). It is very easy to get to from the Airport and there is ample parking. A shuttle bus runs to the city centre. The surrounding area is not the prettiest in Krakow by any stretch but the area felt safe and secure. There are no nearby restaurants other than a couple of fast food outlets but we had a pleasant meal in the restaurant in the evening. Choice is poor but quality is good so great for a meal after a long trip but not good to eat in night after night! Also good value food and accommodation wise. All in all I would recommend this hotel for a night or two, especially if you have a car and intend to tour (as parking in the City is costly and difficult) but if you are looking for a hotel as a base for a city break to Krakow then there are better options...

8/10

Excellent

27 May 2009

Bernie

hotel stay

I found the hotel staff extremely friendly and competent. They were the best at helping us find places and get to places that we had to go. They were just exceptional in this area. I would recommend this hotel to any american who would come to poland.

10/10

Exceptional

01 Jun 2026

Marcus

Como foi apenas uma noite, gostei muito da localização por estar de carro. O custo/benefício também é muito bom.

Partner

8/10

Excellent

12 May 2026

Gabriel

Tog inget

Partner

8/10

Excellent

10 Apr 2026

Gauthier

Chambre propre, salle de bain un peu vetuste, du moins pour la douche.
Personnel agréable. Petit déjeuner avec un vaste choix sucré comme salé.
Parking payant. Néanmoins, parking gratuit hors hôtel à proximité ou dans le quartier (tranquille) de l'autre côté de la rocade.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Arunas

Ok

Business

10/10

Exceptional

08 Feb 2026

Coen

Prima prijs kwaliteit verhouding. Goede ligging aan belangrijke hoofdweg, echter zonder geluidsoverlast. Goede bedden en badkamer. Behulpzame medewerker bij receptie.

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Christopher

Oui très propre et calme personnel très aimable et au petit soin

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Tamara Moreno

Todo genial

Leisure Partner

4/10

Poor

02 Jan 2026

Miguel Ángel

Bad heating

4/10

Poor

02 Dec 2025

Stefano

Despite having requested a room cleaning, when I returned back around 4:00 PM, the room still hadn't been made up (with the \"make up my room\" sign still attached to the door).
I requested a cleaning, specifying that I would be going out again for a couple of hours to the SPA Center, and they assured me the staff would come immediately.
When I returned, the room still hadn't been cleaned. I went back to reception, and the staff was even rude, claiming that the hotel was full and that the cleaners would be working until 8:00 PM!
Unacceptable. I will never book here again.

Furthermore, the SPA Center shown in the photos isn't inside the hotel, but in an adjacent building.
It's certainly close (a 1-2 minute walk), but you still have to leave the hotel to enter another building.

Business

8/10

Excellent

23 Nov 2025

britt

Det var fint og

8/10

Excellent

15 Oct 2025

Eric

Personnel accueillant et professionnel.
Bon hôtel mais parking payant.
Grande chambre confortable mais sale sous un lit.
Erreur lors du check-in (chambre déjà occupée) mais résolution rapide !
Petit-déjeuner en buffet immense.

Friends_and_family Friends

8/10

Excellent

03 Sep 2025

Pia

Pænt til prisen.

Fint hotel til prisen. 400 meter fra hotellet kører by bussen ind til centrum

Partner

4/10

Poor

01 Aug 2025

Magdalena

Om man hade fått sova i lobbyn...

Lobbyn var lyxig och fräsch. Luktade gott och gav ett väldigt positivt intryck... Sen tog pengarna nog slut. Sängarna var sköna men resten av rummet var skit. Golvet var som att gå i en låda med lego, och man nästan väntade på att man skulle ramla ner till våningen under. Även i våra vänners rum, var golvet likadant. Kylen funkade inte. Luktade unket...

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Gabriele

Für eine Nacht akzeptabel. Etwas abgewohnt, Klimaanlage funktionierte nicht, Spülung im Bad auch nur manchmal.
Frühstück im Nachbarhotel, genauso wie das Restaurant. Parkplatz kostenpflichtig.
Auf keinen Fall 4 Sterne.
Freundliche Mitarbeiter, werde aber nicht noch mal dort buchen.

Leisure Family

8/10

Excellent

23 Jun 2025

Vesa

Hyvä hotelli

Hyvä perushotelli, hyvä aamupala.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Bernhold

Freundliches und hilfsbereites Personal. Reichhaltiges Frühstück.

Leisure Self

10/10

Exceptional

23 May 2025

Peter

Alles okay. Personal freundlich

Leisure Family

10/10

Exceptional

10 Feb 2025

Coen

Just great quality

Just great hotel: excellent price quality rating. Good beds, basic but good bathroom. Parking place you need to pay a fee. Swimming pool you also re charged extra. Location is great at one of the main roads around the city, shopping center nearly. Location is also quiet (even with the road nearby).

Friends_and_family Family

6/10

Pleasant

12 Dec 2024

Laura

El alojamiento estaba bien por la ubicación y precio aunque el personal no era del todo amable.

6/10

Pleasant

09 Dec 2024

Seppo

Riktigt dåligt och sunkigt hotell.
Framgår inte att en ska behöver gå ut för att äta frukost.
Spa,en pool. Ingen mysighets faktor . Bastu trasig
Frukost var riktigt dåligt . Inte ätbart! Ser otrevligt ut.
Enda som var bra att de var nära till flyget

Partner

6/10

Pleasant

24 Sep 2024

Jerry

Ett stort hotell som fyller sin funktion.
Mycket trafik runt om boendet.

Partner

10/10

Exceptional

13 Sep 2024

Anders

Very good valve for the price. Good breakfast, friendly staff. Definitively coming back!

Self

6/10

Pleasant

01 Aug 2024

Verified traveler

…

Meget tomt og mørkt hotel. Værelserne var slidte. Af en eller anden årsag skulle vi alle 3 dage hen på nabo hotellet og spise morgenmad. Dog var maden her ganske udemærket.

Partner

8/10

Excellent

26 Jul 2024

Verified traveler

Great value

Perfect hotel for the price, friendly staff at reception. Hotel does not have a pool however, which I find interesting since pictures are included in the Hotels.com page and facilities also mention a pool (and I double checked the hotel info in the app after asking reception for it).

Friends_and_family Friends

4/10

Poor

14 Jul 2024

SONIA

No es buena elección

Pone que es un hotel de cuatro estrellas, pero más bien debería ser de dos. El pasillo huele bastante mal. En nuestra habitación, en una parte del suelo, pisabas sobre la moqueta y se te hundía el pie porque había un boquete. La cama no es cómoda. A cualquier persona le recomendaría alojarse en otro hotel. Lo bueno: la amabilidad de los recepcionistas. No puedo valorar el desayuno porque no desayuné en él. Es un hotel barato, pero la relación calidad-precio no merece la pena.

Partner

8/10

Excellent

21 Jun 2024

Pellegrino

Struttura positiva

Leisure

4/10

Poor

25 May 2024

Yeon Hee

개인이용객은 별로

단체여행객 위주인 호텔인듯
4일내내 애들 수학여행단체에 끼워서 배정되어서 시끄러위서 불편함 단체여행객이 문제가아니라 방 배정이 문제였음
스텝들은 친절했음

6/10

Pleasant

22 May 2024

Sabina

Miły hotel, z przemiła obsługą. Komfort jednak dość słaby, zwłaszcza łóżko oraz poduszki. Które bez problemu wymieniono na moją prośbę.

Self

4/10

Poor

08 Apr 2024

Verified traveler

Il faut se remettre en question.

Arrivée 22H16, personnel pas débordé, pendant 10 minutes cherche ma réservation, appelle l'hôtel à côté en étant sûr que je me trompe d'endroit, l'autre hôtel lui dit que non, je lui montre ma réservation voulant l'aider, il m'ignore...tout d'un coup me tend la carte de la chambre sans m'adresser la parole.
Je demande si le bar est encore ouvert : non car ferme à 22h. Pour un hôtel censé accueillir une clientèle \"affaires\" je trouve que c'est moyen, d'autant plus qu'aux alentours il n'y a que des habitations.
Arrivé dans la chambre quelconque (mais prix correct), je trouve une peau de banane noire sur le bord de la fenêtre, à l'intérieur de la chambre...

Business