Hotel Zephyr Fishermans Wharf San Francisco

United States , San Francisco Area - CA
San Francisco, 250 Beach Street
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100 reviews shown

8/10

Excellent

09 Jun 2026

Geoffrey

Staff and hotel are ok, nice and clean. Beware the price quoted is not the final price.

Partner

10/10

Exceptional

09 Jun 2026

HONGMI

The location is excellent. We were able to walk to Pier 39, and there were fun events happening nearby over the weekend, so we had a really enjoyable time.

My kids especially loved the s’mores kit we received as a welcome gift. The hotel lobby also has games that families can enjoy together, as well as a relaxing space where you can sit and look out at the Ferris wheel.

One thing that really impressed me was that each floor has a water station where you can get filtered water, cold water, and hot water. That was very convenient and surprisingly thoughtful.

Family_with_children

8/10

Excellent

08 Jun 2026

Pamela

We really enjoyed this hotel! We started someplace else that was terrible and lived here on day 2. It’s clean, close to the wharf and pier 39. The rooms are nice. The beds are hard but that was the only downside.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Brooke

Great place and amenities. Perfect location to check out the wharf, catch a cable car or trolley.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

william

Great location. The ac was a little noisy, but overall a great experience. 5 min walk to pier 39. Self park on site.

Partner

10/10

Exceptional

07 Jun 2026

Jamie

The staff was friendly and efficient. Rooms were huge and clean! Great location.

Partner

10/10

Exceptional

06 Jun 2026

SHERRY

Beautiful hotel. Parking is a little wonky ... but doable once it's figured out. Great, helpful staff.

Family

10/10

Exceptional

06 Jun 2026

BALTAZAR NAPOLEON GUERRA

Great Hotel.

Family

10/10

Exceptional

06 Jun 2026

Christine

Great location for families. Kids loved all of the games and the smores. Hotel decor is even nicer in person. Rooms are clean and have everything you need.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

George

Very nice clean comfortable

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Dennis

Everything was fine.

Partner

6/10

Pleasant

03 Jun 2026

Jourdan

The best part of this hotel was its location. You can literally walk across the street to Pier 39, making it incredibly convenient for sightseeing and dining. The hotel itself was average in terms of amenities and cleanliness, but we did appreciate having a restaurant connected to the property for an easy and convenient lunch/dinner option. The game area also looked like a lot of fun.

If I could change anything, it would be the size of the rooms, which felt quite small, and the parking fees. Parking cost $30 for the first night and $60 for each additional night, which seemed a bit expensive.

Partner

10/10

Exceptional

02 Jun 2026

Sandra

Hotel was very nice and staff
Also loved the decor
There needs to be some maintenance or removal of vagrants and homeless people at door exits as it was scary exiting the garage and exits to the exterior
Otherwise would had been perfect

Family_with_children

2/10

Poor

01 Jun 2026

shawond

The bedding was horrible. The balcony given was not a view it was looking at the top of another building. When we checked in water was given but no s’mores or other treats were given. The staff did not inform us of the amenities and the restaurants on site. I would not stay again because of the bedding. Mattress felt like a rock.

Partner

10/10

Exceptional

01 Jun 2026

Billy

Second time staying here and a decade apart, still as great as I remembered! Nice clean room, friendly staff and super fun games room down stairs!

Partner

10/10

Exceptional

01 Jun 2026

Adriana

I had a great stay at this hotel. The location at Fisherman’s Wharf was extremely convenient and made it easy to explore the area on foot. The property has a fantastic vibe—low-key, relaxed, and fun. I especially enjoyed the outdoor spaces, which were perfect for unwinding, and the fire pits created a great atmosphere in the evenings.

The room was very clean and comfortable, with an excellent shower and some of the best pillows I've had in a hotel. Overall, it was a wonderful experience, and I would definitely stay here again. Highly recommend! ⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

31 May 2026

Dominic

Cool place, great location. The staff was super friendly. The self parking was very easy.

Friends

4/10

Poor

31 May 2026

Teresa

This hotel is way overpriced! The windows were filthy and stained. The air conditioner made too much noise to be able to sleep.

Cabinet around air conditioner was worn and cracked.

The cabinet where the safe was did not close so that defeated the purpose of the cabinet.

The room had a wet musty smell.

The pictures in internet are no where near like they look in person!
Has to be filters.

Only thing good was location but way way overpriced.

Family

10/10

Exceptional

31 May 2026

fernando

It was a really nice hotel

Friends_and_family Family

10/10

Exceptional

31 May 2026

Amelia

Great place to stay rooms were clean beds very comfortable. Area was very quiet yet close to the action. Can’t say enough good things about this place. Staff amazing one of the best places I’ve stayed in my many travels. Highly recommend this hotel. It’s worth the money. I will definitely book again. Whenever I return to this area.

8/10

Excellent

31 May 2026

Cheryl

Great location for Fisherman's Wharf, Ghirardelli Square, and the Cruise port. Easy walkability. Hotel is a bit dated but was clean. We felt safe walking around.

Partner

2/10

Poor

30 May 2026

Jeffrey

Ugh

Partner

10/10

Exceptional

30 May 2026

Howard

Pleasure to stay in this hotel.

Family_with_children

10/10

Exceptional

29 May 2026

Ingrid

Great service. Very accommodating

Self

10/10

Exceptional

29 May 2026

Avdo

Amazing facility. Crazy parking fees

Family_with_children

10/10

Exceptional

28 May 2026

Denise

Great Location didn't use rental car. Would stay here again.

Family_with_children

10/10

Exceptional

28 May 2026

Ryan

The room needed some help… window shades were teared and wallpaper was falling/ cracked just needed some proper tlc

Partner

10/10

Exceptional

26 May 2026

Karina

The staff were very friendly and helpful. Everything was so clean.

Family

4/10

Poor

26 May 2026

Brooke

Our tub was clogged from the start and the lights didnt work. The hotel property was not well maintained and could use some TLC.

Family

8/10

Excellent

25 May 2026

Arthur

It was a great location,, efficient transportation within walking distance, very clean, had fun areas for kids and adults.
The staff was helpful and friendly.
No breakfast, but close to many restaurants.
Overall it was a great stay, we would live to visit again.

Partner

4/10

Poor

25 May 2026

Joseph

Talk about bad first impressions. We arrive from a cross country flight a couple hours before the official check-in time and our room is ready. Great! But not so fast…. if we actually wanted access to our room we could pay $15. Otherwise we would have to stow our bags with them until 4:00. We’ve traveled a lot, but we’ve never experienced this type of money grab.
The only thing this place has going for it is its location. The room was tired and in need of a serious updating. The courtyard was in a word, weird and one day we were treated to the sight of greasy kitchen mats being hosed down and bleached in the courtyard. Staff was indifferent at best.

Partner

6/10

Pleasant

25 May 2026

Jessica

Good location. Parking steep

4/10

Poor

24 May 2026

Tiffany

Overall, the main thing that is great about this hotel is that it’s close to many activities in the area. Mostly everything was in walking distance, and this cut down on transportation costs immensely.

The drawbacks were that the hotel misinformed me that they’d be charging me additional fees upon checkout, outside of what Expedia was showing my full receipt and charges to be. The additional charges totaled over $100, and there was no explanation or resolution. There was a hold for incidentals, naturally, but the hotel didn’t have any amenities to charge incidentals for (i.e. no room service, bar, etc.). Therefore, the charges made no sense, were not about to be explained by the staff, and our concerns were dismissed by all staff on-site, including all managers. They simply stated, “This isn’t our problem; take it up with Expedia,” regardless of the fact that Expedia wasn’t responsible for decisions they made at their location.

In the end, I had to resolve the issue with my bank, providing evidence of receipts and the fraudulent charge of $100 additionally.

We will not be utilizing Zephyr’s services in the future, and all business associates, family, and friends are warned to avoid them additionally. There is a Marriott and Hyatt very close by and worth the additional time to walk to destinations and avoid the poor customer service and false advertising/fraudulent charges.

Family

4/10

Poor

24 May 2026

Carlos

It is unpleasant to receive two vouchers for a mediocre breakfast at a restaurant where it is evident that one is not welcome—unless, that is, one orders from the regular menu. Regrettably, the poor service is quite noticeable.

Family

10/10

Exceptional

23 May 2026

ishan

We really enjoyed our stay here! The hotel is in a great location, very close to Fisherman's Wharf, with lots of restaurants and food options nearby within walking distance. It was super convenient for traveling with kids. They also gave us complimentary s’mores during our stay, and my son absolutely loved it! Such a fun and thoughtful little touch. The overall atmosphere was cozy and family-friendly, and we would definitely stay here again when visiting San Francisco.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Linda

The location was great. We used all types of transportation and sampled lots of good food in the area. The beds were comfortable, nice view, and quiet. Super great fluffy towels too! We enjoyed the outdoor area as well. Very nice hotel and will stay again.

Family

10/10

Exceptional

21 May 2026

mike

Enjoyed the stay. 5 out of 5, would stay again

Self

4/10

Poor

20 May 2026

amado

Staff were nice. Hotel room is rough.

Partner

6/10

Pleasant

19 May 2026

Jayne

The hotel location was premium and the amenities outside were cool. The hotel advertised they had a cafe and coffee shop but they do not. Also the resort fee is an extra cost with in my opinion no benefit, it is not a resort and paying that much to get free marshmallows packs for smores is extreme. There is no pool or resort amenities to warrant the cost addition. Our room was ok but it needs some serious maintenance, the shower handle completely fell off. Our first impression was a cranky, not friendly front desk staff and left a bad taste from the start. The water fill stations were a nice touch but not mentioned at all by the front desk. The gym is in poor maintenance- the mat rack almost fell on my head as it wasn’t properly fastened to the wall. For two days we dealt with weed smells so bad in our room it was like we were the ones smoking it, I mentioned it to the front desk and they could have cared less. For the cost of the hotel would look at other options if we go back.

10/10

Exceptional

19 May 2026

Alaina

Honestly the coolest hotel I’ve stayed at in a while. Spacious room, nice view, fabulous amenities and a totally relaxed but entertaining vibe. Highly recommend!!

Friends_and_family Family

10/10

Exceptional

19 May 2026

Christine

Great location and friendly staff

Partner

2/10

Poor

19 May 2026

yining

I am staying at this hotel with my child, and we were assigned a room at the very end of the hallway. The window faces the parking lot, and the door is right next to the main entrance/exit of the lot. You can imagine how incredibly noisy it is. This room shouldn't be given to anyone to stay in. The hotel management is completely chaotic; a well-trained employee should know exactly what giving a room like this means for guests with children. This is absolutely terrible, and you really need to retrain your staff!

Family_with_children

10/10

Exceptional

18 May 2026

Gustavo

There is a parking structure right next to the hotel which was super helpful considering parking anywhere in the city can be a nightmare. Checking in was easy, the staff were friendly and helpful, and we received free bottled waters and a smores kit to use in their fireplaces which was a nice touch. The grounds were amazing. I wish we had more time to relax and enjoy what the hotel offered. There were plenty of yard games, indoor games, table spaces, fire pits and photo opportunities. The room was clean, the bed was comfortable and the bathroom had plenty of room. If I'm being nit picky, there really wasn't an area to do hair and makeup since the sink didn't have a lot of counter space and the only other mirror was from the closet which you can't sit in front of since the bathroom door is there. This is solved by bringing your own small makeup bag with a mirror since there is a long counter top to sit at in the room itself. The location was great! We walked to Pier 33 for the Alcatraz tour, then to Pier 39 for food and shopping. It's also connected to The Socialite restaurant which was really convenient. If we go back to San Francisco, this is definitely where we will stay!

Partner

10/10

Exceptional

18 May 2026

Gena

The unique decor of this hotel was so fun! The games and outdoor area were a big hit with my tweens. The proximity to fisherman’s wharf was great. Would love to stay again someday.

Family_with_children

10/10

Exceptional

18 May 2026

Terry

Partner

6/10

Pleasant

18 May 2026

David

Overall, the experience was fine. However, the air conditioning in the room failed. After waiting on hold multiple times for long periods of time, they sent a “technician” - who looked at the unit and left. Eventually a box fan showed up. Someone from the hotel was supposed to be in touch with me about the situation, and it never happened.

Partner

8/10

Excellent

18 May 2026

Alejandra

The extra fees are

4/10

Poor

17 May 2026

Teresa

Hotel did not feel clean. Pretty run down. Needs to be updated.

Partner

6/10

Pleasant

17 May 2026

Krystal

Arrived 11 min before check-in and was told the room wasnt available but staff insisted on upgrading to an available room for a fee, they didn't offer as a courtesy. Magically our room then became available. The room we were in was a waterfront room and to access these rooms you have to walk down really long hallways and then use a handicap elevator/lift at the very end, which wasn't easy or convenient for families. We were also in an area of the hotel that seemed very isolated, our room was in a back corner with a door that leads to two rooms-so we just didnt care for thst type of setup for safety reasons. The hotel room itself had tears in the carpets, Stains on the walls, food crumbs/cereal from the previous guest and cheap outlet covers that didnt work on on of the nightstands. The only thing that was great was the location to the wharf. Not impressed for the price.

10/10

Exceptional

17 May 2026

Sarah

Absolutely love this hotel! Worth every cent! Unique, quirky, fabulous location, and friendly staff. The room had a fantastic view, plenty of space, and an incredibly comfortable bed. We will definitely be back.

Partner

10/10

Exceptional

17 May 2026

Siddharth

Amazing location and hotel. Friendly staff. We will be back.

Family_with_children

4/10

Poor

15 May 2026

Cam

Unless you have a special need to be within close proximity of Pier 39, go elsewhere. Property is dated, they’ve tried their best to present a modern feel but it’s a 60’s building (possibly older) that has been revamped.

Rooms are tidy albeit tight annd the bath/ shower feels like you’re in a residence that should be charging a lot less. Hygiene staff attentive and thorough, check in staff were indifferent (would make it a rule to not drink Dunkin Donut branded Iced Coffees whilst on desk).

Overall, pay the same money and stay somewhere like the Westin. Don’t be fooled by the “dangerous city” there are just as many problems at the pier but certainly the accommodation is of a lesser standard.

Family

10/10

Exceptional

15 May 2026

Louise

Parking was good and locations was excellent. Lots of fun outdoor games in courtyard.

Friends

10/10

Exceptional

15 May 2026

Sydney

Location, location, location!!!

Partner

10/10

Exceptional

14 May 2026

Geoffrey

Room was clean, staff was ok. Our sink plug was broken but didn't spoil our stay. The hotel is ideally placed for all the bay activities. We are staying again.

Partner

10/10

Exceptional

13 May 2026

Candice

Very clean. How’s a great vibe and location.

Partner

10/10

Exceptional

13 May 2026

JANE

We had a very nice stay. We plan to return to the Zephyr and stay again. It was the perfect location and we love the courtyard and fire pits.
Thank you

8/10

Excellent

13 May 2026

matthew

Very Clean room but a little crowded with furniture.

Partner

10/10

Exceptional

12 May 2026

Monica

Great spot for traveling to SF with kids. I've never stayed in this past of town because it's so touristy but it was a great fit for our toddler.

Friends_and_family Family

8/10

Excellent

12 May 2026

Donna

Noisy at night if your room faces the firepit and game area. 3 out of 5 nights noise level was frustrating lasting well past midnight.

Partner

10/10

Exceptional

11 May 2026

Ben

The room was more on the smaller side of rooms we’ve stayed in at other hotels but it had everything we needed for our stay. We did not have a car and planned most of our stay around Fisherman’s Wharf so the location of this hotel was perfect. Short walking distance times to just about everything we wanted to do! The staff was very friendly and helpful and always easy to find. The property had a fun vibe with an outdoor area and game room. I would highly recommend The Zephyr to anyone wanting to be down near the Wharf!

Partner

10/10

Exceptional

11 May 2026

Joseph

The location was extremely convenient to the Yosemite South Entrance. We went the first week in May and the fireplace in our room took away the chill. We loved the facility and would definitely return.

Partner

10/10

Exceptional

10 May 2026

Brittany

Clean room, friendly staff. Kids loved the back patio area with the yard games and s’mores. Can’t beat the location if you plan to do a lot of sight seeing!

We could watch seals in the arbor from our bay view room. So fun!

6/10

Pleasant

10 May 2026

Anna

Old, dark rooms, charging $35 pp for “amenities” that are not even useful. I’d not recommend this hotel to anyone.

Partner

10/10

Exceptional

09 May 2026

Shrunali

The staff is friendly and services the amazing.

Partner

2/10

Poor

09 May 2026

Jennifer

There was mold in the bathroom staff was rude

Partner

10/10

Exceptional

09 May 2026

Rebecca

The location was great! It put us close to most of our activities and meals! The room was clean and housekeeping staff very efficient! Would definitely consider booking again on another trip to SF!

6/10

Pleasant

07 May 2026

Dorothy

In an attempt to make the hotel more popular, it seems the owners re-designed the exterior, the attached shops (Zephyr Walk) and the lobby to make it cool and modern, without maintaining the rooms at all. There is a surprise resort fee, which apparently can range from $30 a night to $45 a night - to cover “amenities”. I’ve stayed at, at least a half dozen other hotels that don’t charge $35 a night per room to light a couple fire pits. Just work it into the room price and stop surprising people.
As soon as we checked in, we grabbed our bags and headed to our room, only to immediately get kicked out by housekeeping. They were in our room and just kept saying “just a minute” while we stood in the hallway with our luggage. Considering the hotel also does not allow you to use the bathroom in the lobby until you check in, and we had just driven for 3 hours, we were very uncomfortable.
There were strange outlets cut into the side of the nightstand that didn’t seem safe.

10/10

Exceptional

06 May 2026

Joanne T

Excellent position. Clean, staff were very helpful.

10/10

Exceptional

05 May 2026

Kara

We had a great stay with clean rooms and friendly staff

Partner

8/10

Excellent

05 May 2026

Mariann

The location of this property is excellent! It is within walking distance to many attractions and in the heart of the fisherman’s wharf. The room was clean and beds were comfortable. It’s just need to be updated and maintained. For example the bath tub was all scuffed up and need to be replaced, my tv had blown LED lights so when the tv is on there’s bright spots on the screen which interfere with the shows and the patio door needs to be greased, I could barely slide it open. I only mention these things because it is not cheap to stay there so you kinda expect it to be better. Other than that it was a great stay!

Self

6/10

Pleasant

03 May 2026

Stephen

Ac was broken and loud; food was advertised as in the hotel, and wasnt, gym is little and sad.

10/10

Exceptional

03 May 2026

Holly

Staff was great. Hotel a little run down but great location for sure. I would stay again !! A little pricey too!! But amenities were great.

Friends

10/10

Exceptional

02 May 2026

Marianne

Love this place. Will go again soon.

Partner

10/10

Exceptional

01 May 2026

Azizi

Great room great service great location

8/10

Excellent

30 Apr 2026

Regina

The hotel was totally fine. But beware of the resort fee which wasn't made clear at booking- they add $25 per day at check out. Was using for business and didn't use any of the amenities.

2/10

Poor

30 Apr 2026

Jiaming

The room was not cleaned properly. There was a piece of eye lash on the nightstand

10/10

Exceptional

30 Apr 2026

Kristian

The court yard with the fire pits, s’mores kits and a multitude of games ranging from ping pong, shuffle board, corn hole and on and on. Wonderful seating and lounging areas both inside and outside. The staff was courteous and helpful. T.C. was exceptionally helpful and informed me of an extra perk that I wasn’t aware of…that although check out is 11am you can park there until 3pm without any additional charge. This was wonderful. We could have lunch on the waterfront before we left for the day. I would highly recommend staying at the Zephyr.

Friends

10/10

Exceptional

29 Apr 2026

Peter

The AC was noisy and you could hear other guests during the night talk.

Partner

10/10

Exceptional

27 Apr 2026

Susan

Room was needed some attention, but otherwise a great hotel. Parking should be free.

Partner

10/10

Exceptional

26 Apr 2026

George

It was an ideal location near Fisherman's Wharf.

Partner

6/10

Pleasant

26 Apr 2026

Pam

Close to attractions

Partner

10/10

Exceptional

25 Apr 2026

Flor deMaria

Clean room ..parking extra rate small spots secure parking .. nice stay

Family_with_children

8/10

Excellent

25 Apr 2026

Davetta

The property is literally in the heart of pier 39 43 1/2, several cruise tours, etc. The location is ideal if one wants to experience all of pier 39/Wharf’s Fisherman. However, the rooms are a little dated but clean. I was not a fan of the bathroom because it was very small and no counter space. I initially booked this property because it stated game room since I have a toddler. Keep in mind that the game room has games but not like arcade games for toddlers. Games geared more towards teens ( connect four-outside versions, foosball, etc.).
I also requested an early check-in (noon) but room was not ready until 2. So we walked around and got something to eat until the room became available. Overall, this property is the perfect location for touring the area.

Family_with_children

10/10

Exceptional

25 Apr 2026

Carrie

Parking is way too expensive. Everything else is excellent. Staff was professional and courteous. Great location

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Gerardo

property and people are nice , some flaws but a good stay everything is nearby and convenient , would definitely stay again

Partner

10/10

Exceptional

24 Apr 2026

Melissa

I liked how unique the vibe was, but did not like the expense of a resort, but didn’t really get anything for it

8/10

Excellent

23 Apr 2026

Jonelle

Very close to the pier. Cool hotel!

4/10

Poor

22 Apr 2026

Antoni

Hotel is conveniently located in SFO, but needs a good renovation. Rooms are outdated, lighting is really bad, especially in the bathroom. Bathroom is actually pretty ugly. Rooms are already expensive and parking is 65$ a day.

10/10

Exceptional

19 Apr 2026

RoseAnne

Fantastic stay - breakfast was confusing. We were not told it was in Pier 39 nor were we told it was a set menu. Other than that, it was great. Great location and cute hotel, comfortable space

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

farhan

Apartment like building but lot of amenities

Family_with_children

10/10

Exceptional

18 Apr 2026

Ani

We are so thrilled we were able to stay at a hotel Zephyr. The staff were extremely friendly, and helpful. The rooms were clean and had a fun designs. There was a lot for tiles of all ages to do in the hotel, including snores on the fire pits in the evening and all the indoor and outdoor lawn and board games. They had awesome resources on traveling while in San Francisco, and throughout California. The location was also extremely safe, and right across from Fisherman’s wharf. Public transportation and the famous hop-on hop-off trolleys are also easily accessible. Parking is $65 but is available on sight and is discounted 50%off on the first day if you book the hotel from Expedia. We were also on a higher floor and had an amazing view of San Francisco. The only complaint we had was that the room with two queens was a little narrow. Two people could not walk across the hotel room, without another person having to move out of the way. Otherwise, it was an absolutely wonderful hotel that I recommended to all my friends and family with children.

Family_with_children

10/10

Exceptional

16 Apr 2026

Maura

Parking is secure and convenient on site, hotel is old but renovated, lots of shops and restaurants in walking distance. Pier 39 is across the street, make sure to visit the sea lions!

Family

10/10

Exceptional

16 Apr 2026

Craig

Room was excellent. We upgraded to a room with a balcony- worth every penny. We could see th Bay, ferris wheel. What a great spot

10/10

Exceptional

15 Apr 2026

Scott

Everything was in good working order

Partner