La Reserve Eden au Lac Zurich

Switzerland , Zurich
Zurich, Utoquai, 45
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20 reviews shown

10/10

Exceptional

15 Feb 2026

Maria

Great hotel

10/10

Exceptional

15 Dec 2025

Cami

Stylish, spacious, comfortable room. Great view of the lake. Fantastic location. Very welcoming warm staff, very helpful. Nice welcoming gift delivered to room. Chic hotel and staff. Construction was taking place down the road. Somewhat noisy at times outside. I was shocked at how inside none of the noise could be heard. Inside the hotel I immediately felt relaxed and pleased at the atmosphere. In our room as well could not here any external noise. Surprisingly fantastic. I hated to leave, we were very comfortable in our beautiful room. Lobby warm, elegant design.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Anna

All around great

Friends_and_family Family

10/10

Exceptional

13 May 2025

Kim

Excellent hotel, very attentive staff. Room was spacious, lovely view of the lake, with a balcony to sit out on & enjoy a drink. Half bottle of champagne and chocolates on arrival in room was a lovely surprise. Both Eden Kitchen & La Muña dinning was of a very high standard.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Brenda

Amazing hotel. Very upscale design. Staff very friendly. Rooftop restaurant is terrific.

Partner

10/10

Exceptional

29 Jan 2025

Alysia

Wonderful!

Leisure Partner

6/10

Pleasant

07 Jul 2024

Reem

It’s mediocre luxury at best. The rooms are the smallest cubicles I’ve seen in my life and facing a wall of a nearby building. I paid over 1100 CHF for a night for what felt at best a prison cell. There was no walking space between wall and bed that I bumped into the TV!
When I even asked the receptionist about the rooms and all they were unapologetic. The breakfast was lovely and facing nice views. The only thing redeeming the place is that it’s facing the lake and is greatly located in the walkable part of Zurich.

Business_and_leisure Self

10/10

Exceptional

07 Jun 2024

Lorenzo

An amazing hotel with exceptional client service . Would strongly recommend

Friends_and_family Friends

10/10

Exceptional

24 Sep 2023

Dayamis

Excelente!

10/10

Exceptional

01 Apr 2023

david

You must stay at this hotel as it is one of the only hotels that caters for all and gives more.
I travel a lot and it is one of the best hotels I have ever stayed at and it simply is amazing !!!
Service , food , staff , and facilities are amazing and great location and amazing view of the river.
When in Zurich I will always stay here as it is wonderful in every way and they absolutely do everything possible to please clients.
Amazing !!!

Business_and_leisure Friends

10/10

Exceptional

19 Oct 2022

Mei Han

The hotel is right in the city center by the Zurich lake, this hotel is very meticulous, preparing almost everything in the room to bring more convenience to all people who travel abroad. It's one of my favorite hotel. Good service, Great food and Convenient.

Leisure Self

10/10

Exceptional

01 Jun 2022

Peter

The staff at the front desk were extraordinary. Were very helpful and endearin. The doormen were equally helpful.

Leisure Partner

8/10

Excellent

01 Nov 2021

ANTONIO

We appreciate very much the overall ambience and decor, really first class, and the truly excelent restaurant on the sixth floor.
We were disappointed that our room was not ready at 3PM. For a hotel of this class this is not acceptable.

Leisure Partner

2/10

Poor

28 Oct 2021

Emmanouil

Terrible customer service appalling attitude. The smallest room I have ever been in a hotel. The hotel made the most ridiculous suggestions to me. Unlike any five star hotel I have ever stay. They are always right no customer service, lack of commerciality. It’s a disgrace for La Reserve. Do not think it has anything to do with any other hotel of the group. The building and the renovation is to exacting standards.

Business Self

4/10

Poor

20 Sep 2021

kimberly

Not worth it

The staff made you feel like you were asking a favor. We asked for a 12:30/1:00 checkout and they said absolutely not with the same tone of displeasure. The curtains were broken in the bedroom. Turndown surface was sloppy.

Business

4/10

Poor

06 Sep 2021

Boris

The hotel has been amazingly newly renovated, but the reception staffs are not very friendly, there is no smile , no warm welcome. They looked like we owed them a million. They do their job, but no friendly service. We stayed in the same hotel a few years ago. They were better than the new staffs. Especially the receptionist male staffs , not very friendly. It is not worthy for the expensive price.

Business_and_leisure

10/10

Exceptional

19 Aug 2021

Verified traveler

We reach at 5 pm , the rooms were ready and the staff told us that they were waiting for us .
Staff are wonderful , concierge staff are amazing specially Kubilay Karaca , he helped and made even a daily plan for the site visits (Itinerary)
The direct access to the lake is only on this hotel
Location of the hotel is the best .
I took the balcony room , I believe it was the best room on the hotel since we have a large balcony with direct view to the lake .
We took our Breakfast daily on the room on the balcony . ( room number 42 )
Also we took another room for the children ( room 41 ) it was connected rooms with also a balcony but not direct view to the lake .

Leisure Family

8/10

Excellent

22 Sep 2020

Victoria

Fantastic ovation overlooking the lake. Active social area pedestrian area around the lake. Great shops and restaurants within walking distance.

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2025

Rebecka

Topp