Name: Neues Schloss Hotel Zurich, Autograph Collection
Address: Stockerstrasse, 17, Zurich, 8002, CH

10/10

Exceptional

27 Jul 2026

Edward

Our stay at Neues Schloss Privat Hotel Zurich was outstanding from beginning to end. Every member of the staff we encountered was consistently warm, attentive, professional, and genuinely committed to making our visit perfect. The quality of service never varied, regardless of the time of day or whom we approached.

The hotel itself was beautiful, comfortable, impeccably maintained, and ideally located. Every detail was handled flawlessly, and the entire experience exceeded our expectations. We would return without hesitation and recommend this hotel enthusiastically to anyone visiting Zurich.

10/10

Exceptional

08 Jun 2026

carrie ann

The property was clean and well kept, the staff were kind and helpful and the beds were very comfortable. I would definitely stay again.

Self

10/10

Exceptional

24 May 2026

Jesse

Excellent choice in a great location!

Partner

10/10

Exceptional

12 May 2026

Frank

A most wonderful hotel in a terrific neighborhood within walking distance of the lake. The rooms are very spacious, beautifully designed and elegantly decorated. The bed was extremely comfortable and the bathroom with walk-in shower and enough room for a stool was accommodated two sinks and plenty of good quality towels. The staff was delightful, prompt and super efficient.
Room and maid service were excellent.
Breakfast at CH 42 seems expensive .But for us it is THE Go -TO address in Zurich.
Emily Vogl

For us It is THE go -to address in Zurich

10/10

Exceptional

01 May 2026

Nazila

Brilliant staff
Very helpful and friendly
We had a great stay

Friends

10/10

Exceptional

11 Apr 2026

Hassan

It was pristine, new and in a very clean condition. Modern amenities and a great downtown location.

4/10

Poor

19 Aug 2025

Verified traveler

Poor Quality Hotel, Stay Away from this One

Stay Away from this hotel. This is at best a 3.5-star hotel, not the 5-star listed here. There is no air conditioning to speak of, rooms were at best at 27 degrees C at night. The staff is wonderfully polite though, but would be good if they would not lie about not being able to fix the air conditioning and rooms not being ready -- when the rooms actually were ready. Overall, a poor quality hotel and no reason to stay here if you have other choices.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Navdeep

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

8/10

Excellent

15 Jul 2023

Todd

Good location No AC

Staff was good

Extremely disappointed that our hotel charged us extra for a suite yet had no real working air conditioning

Room would not go below 22 C

Partner

10/10

Exceptional

28 Mar 2023

Melissa

Warm welcome and great staff and service!

Leisure Family_with_children

10/10

Exceptional

06 Mar 2023

Zantae

The property has GREAT staff, they are very accommodating and helpful. Enjoyed my stay and would definitely recommend!

Leisure Partner

10/10

Exceptional

11 Jan 2023

Deborah

Great Hotel

We really enjoyed our stay ! Great rooms , very friendly and helpful staff , great facilities and location . We will definitely return to this gem of a hotel !

Friends_and_family Family

10/10

Exceptional

17 Jul 2022

Ali

Located in the heart of Zurich downtown and next to the lake. Very clean and comfortable beds. I would stay there next time for sure

Friends_and_family Family

8/10

Excellent

01 Jul 2022

Ade

good hotel

Leisure Friends

8/10

Excellent

15 May 2022

Sharon

This was a great location, near the lake. The people working at the hotel were great. I recommend it.

Business_and_leisure Family

4/10

Poor

27 Mar 2022

abdulrahman

about the A/C in the room is very bad and not change for me the room he keep me in same room and not give me anything to make me happy.

Friends

10/10

Exceptional

21 Jul 2020

Michelle

Great Service!

Booked a one night stay-cation and used the room during the day as part of a bachelorette celebration. The staff went over and above in providing extra refreshments for the celebration and was very accommodating to my requests.

Friends_and_family Friends

6/10

Pleasant

12 Feb 2020

Hillary

Nice service but rooms need help

The bathroom was so small my husband literally couldn’t use the facilities without very awkward positioning. The air was broken and we couldn’t adjust the heat down, which made it impossible to sleep at night, and since it was below freezing at night, was too cold to open the window to cool down the room. Employees are excellent though.

Partner

8/10

Excellent

14 Jan 2020

Verified traveler

Good hotel with a great location

Nice stay with friendly staff, always happy to give directions or recommend restaurants. Location is great with easy access to shops and restaurants, and just a short stroll away from the lake.

Business

6/10

Pleasant

06 Oct 2019

Verified traveler

We booked a junior suite. The room was clean and comfortable enough but we were surprised to find the furniture and the bed head in a very worn and tatty condition. This is unacceptable at any price but at CHF620 per night is very poor. We won’t return.

8/10

Excellent

14 Sep 2019

Verified traveler

Somewhat disappointed

I booked club rooms and wasn’t too happy with the rooms themselves. The hotel needs some updating, there is no club lounge but we did get breakfast. The location is decent, it’s inside a business area, but an easy walk to the old town area.

Friends_and_family Friends

4/10

Poor

07 Sep 2019

Sunik

Carpet smells bad in the rooms and corridors. For the price I paid it’s not of Sheraton quality...

Leisure Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Excellent location. Close to the lake. Spacious clean rooms. The staff was super nice

Business Family

8/10

Excellent

27 May 2019

Verified traveler

The position of the hotel is very good by the lake and near to old city. The nice room with confortable bed.

Leisure

10/10

Exceptional

25 Apr 2019

Kavita

We stayed 3 nights at the hotel . Convenient location .. very clean hotel and helpful staff . Thank you

Family

10/10

Exceptional

19 Feb 2019

Warren

Great staff

Great staff!

Family

10/10

Exceptional

30 Nov 2018

Andrea

Great room amenities

American type of amenities for those used to lotion and washcloths. :)

10/10

Exceptional

24 Sep 2018

Cindy

Fast and courteous check in. Spacious, clean and well appointed Jr. Suite but not really large enough for an extra bed comfortably. Felix was very helpful and our waiter Davissen at the restaurant was simply the best waiter we have ever had the pleasure to know. He made our last night in Switzerland very special.

10/10

Exceptional

15 Sep 2018

M&M

Great location, walking distance to all the restaurants, shopping and beautiful scenic views. Customer service was superb! Felix Schluter was so pleasant and accommodating with all of our needs. Switzerland is a beautiful, friendly and clean city and when we come back, we will be staying here!

10/10

Exceptional

03 Aug 2018

Angelos

Nice hotel, excellent breakfast, friendly staff, central neighborhood.

6/10

Pleasant

29 Jul 2018

Ann

Breakfast was not included in room stay. Buffet breakfast in hotel was not very good and too expensive. Hotel was cleaning staff was very helpful.

4/10

Poor

16 Jul 2018

Verified traveler

Below average hotel

10/10

Exceptional

27 May 2018

Meghan

Hotel is located a block from the lake. Convenient to the old town and to promenade along the lake. Staff helpful and friendly.

8/10

Excellent

30 Mar 2018

Alejandra

Zurich trip

The hotel in general was fine and well located near the main turistic areas.
The staff very friendly anh helpful to aid in reserving restaurants .
The only thing is that the size of the bathroom was too small the shower!!!
Good closet nice bed and coffee machine,
The restaurant for buffet for breakfast is good because they were different menus to choose,
The service prompt and friendly.

Family

8/10

Excellent

20 Dec 2017

James

Generally good standard

Nice hotel and generally a good standard, situated just a little bit away from the main shopping area, but within easy walking distance.
The room was good, the restaurant okay. The bar area we didn’t use that looked okay.

10/10

Exceptional

19 Dec 2017

Verified traveler

Great room, well located, excellent staff.

Lobby is very basic but staff is warm, friendly and professional. I booked through Expedia and my SPG Gold status was recognised and I was upgraded to a junior suite with breakfast.
Room was large, modern with excellent amenities and a large washroom including double sinks.
I arrived very late for dinner in the dining room but they kept the kitchen open for me and provided me anything I wanted from the full menu and then accommodated my coeliac requirements.
Highly recommended. Exceeded my expectations.

10/10

Exceptional

18 Sep 2017

Joan

We had a really good stay, staff friendly and helpful. The hotel very and comfortable. Would definately recommend this hotel

Family

10/10

Exceptional

04 Sep 2017

Inga

Weekend night in Zurich

We have stayed there for one night only and it was great. Even though, we have arrived before the check in time, our room was ready and we could drop our stuff and grab a cup of coffee. The room was clean and quite. On Sunday morning we enjoyed late breakfast (it was available till 12 noon) and it was great (who wants to wake up at 9 a.m. to get their breakfast when on vacation?) Staff was very welcoming and helpful. Overall, if I need to stay in Zurich downtown again, I know a perfect place!

Partner

10/10

Exceptional

23 Aug 2017

Verified traveler

We loved our stay here.

We loved our night here. To be honest we had just come from a hotel where the breakfast staff were incredibly friendly and welcoming and we didn't have that here but we acknowledge how privileged we have been and that our expectations may have been too high. Overall for a one night stay we were very happy.

10/10

Exceptional

14 Aug 2017

Alexander

Perfect

Perfect

Family

10/10

Exceptional

02 Aug 2017

K

Very Comfort and Clean, Excellent Location

Excellent location, close to Lake and Olde Town. Superb staff providing excellent service. We had a Junior Suite and I I was Barry spacious.i highly recommend this hotel

8/10

Excellent

23 Jun 2017

Ashley

Great Hotel

The staff was great, helpful and the hotel was in a wonderful location to walk to town. The room was little, but very nice and they were one of the few hotels with AC. The breakfast was nice, they had a hot bar with sausage and eggs. I would stay here again!

Partner

10/10

Exceptional

04 Jun 2017

Kevin

Amazing room and staff

The suite was amazing, great location, terrace and room layout were great. Staff was very helpful and super friendly.

8/10

Excellent

24 May 2017

Verified traveler

Great location near Lake Zurich

Nothing to add hereddddddddddddddddddddddddddddddddddddddddddddd

6/10

Pleasant

13 May 2017

Verified traveler

a very ordinary hotel - disappointing

For the cost per night of this stay, this hotel was decidedly underwhelming!
We were a party of two.. the bathroom in one of the rooms was standing room only! There was hardly any space to move in it. To be fair they did change the room to one where the bathroom was only slightly larger.
On the first night, the restaurant was closed and we had to have dinner in the cafe/bar and the food was okay but not fabulous. The continental breakfast was okay.
The street in front of the hotel is undergoing public works which makes access problematic and taxis have to take a longer route to get to the hotel.
All in all, it was an okay stay but nothing at all to rave about, and certainly not for value for money.

6/10

Pleasant

04 Mar 2017

Verified traveler

Room size is smaller than I expected for a room charge of S$ 550 per night.

10/10

Exceptional

21 Feb 2017

Verified traveler

Great location, affordable pricing, 15min walk to Bahnhof Strasse and historic area. I stayed in a junior suite that had a big terrace, tub and king size bed. Room also came with complimentary wifi and TV with channels from all over Europe. Haven't eaten at the restaurant there but I'm sure the food is great as I've seen the place busy during lunch service. Highly recommend.

10/10

Exceptional

09 Jan 2017

G MAN

Very nice clean hotel friendly staff\n

I was there for only one night. The room was small but very clean and comfy.
Very friendly staff offered me a map of the city showing me all the places to go.
I would recommend this hotel for the price.

10/10

Exceptional

07 Jan 2017

Ken

Great Hotel Great Location

Although the location is away from the Old Town, the Paradeplatz and the Banhoffstrasse (all of which are accessible easily by foot), this hotel is located approximately 100m away from General Guisan Quai that runs along Lake Zurich, and considered to be in a great location.

Once you get your bearings and familiarized yourself with the trams, every tourist sights are within 10 mins. It will take 20 mins to get to the Sihlquai/HB (where all the Tour Buses Departs from).

6/10

Pleasant

02 Dec 2016

MOATAZ

Clean and extremely comfortable

Hotel in good location and have good amenities.

Family

10/10

Exceptional

14 Nov 2016

Jacques

A very convenient located hotel

Our stay was wonderful, the staff friendly and helpful and the quiet location away from the noisy streets but very near to them.

Partner

10/10

Exceptional

27 Sep 2016

Verified traveler

Very nice - highly recommend!

Very nice hotel. Within walking distance of many things in Zurich... Lake Zurich about two blocks away, Grossmunster, St. Peter, etc. We walked to Storchen Zürich for dinner along the river and had a nice evening walk back to the hotel.

We didn't realize the hotel had valet parking and found our own parking nearby. Most of the streets are one way so be careful because you may drive several blocks out of your way if you're not careful.

Hotel is very modern with all the amenities. We will stay there again when we return to Zurich!

10/10

Exceptional

28 Aug 2016

Verified traveler

small, but very nice hotel

great staff, and nice accommodations ---good breakfast and dinner

8/10

Excellent

15 Aug 2016

Verified traveler

Very close to city centre.

Had a nice stay here although the room is not spacious.

10/10

Exceptional

06 Aug 2016

Mike

Nice hotel

Stayed for 2 nights

6/10

Pleasant

27 Apr 2016

Lim

Improvements

Bathroom WC too small
Very inconvenient
Lack of drawer space.

Family

10/10

Exceptional

26 Mar 2016

Verified traveler

Great location. Small and pleasant with a nice restaurant.
Very pleasant room.

8/10

Excellent

18 Dec 2015

Nigel

As good as any other large chain hotel

Nice, clean, ok location. Stayed one night. Staff very helpful.

8/10

Excellent

07 Dec 2015

Verified traveler

Nice hotel quiet and close to central shops and re

Hotel is old and classic but needs some renovation

10/10

Exceptional

19 Oct 2015

ALISON

Business hotel

Hotel is in great location. Rooms pleasantly appointed. Restaurant offers good buffet breakfast and dinner.
Bathrooms not well equipped for elderly or limited mobility clients.
Good 4 star hotel and would recommend again but really only a business hotel.

10/10

Exceptional

05 Oct 2015

Sunil

Third stay and I am very pleased.

This hotel staff is one of the best. They are very polite, really concerned to deliver good service and do it with a genuine smile. The hotel is conveniently located 15 minute walk to the Central Station and 5 minute walk to Lake Zurich.

8/10

Excellent

15 Sep 2015

I

Good location. 10 minutes fr great shopping and only 5 minutes from the lake.

10/10

Exceptional

09 Sep 2015

Sunil

Best staff, service and location

This was my second stay here. The location close to Lake Zurich and a 15 minute walk to Central Station is perfect. The best parts are staff and service.

8/10

Excellent

26 Aug 2015

Verified traveler

The location is great, room is nice, yet really annoyed me that no internet connection was included in the room price (at this price level do you really need to charge 19 chf for the internet???) and had to ask for a code, register it etc. instead of just have a card in the room with the complimentary internet access codes.

The breakfast was so-so, albeit expensive at 40 chf.

Otherwise the room was great, the restaurant was nice even with fine dining standards, so all in all OK.

6/10

Pleasant

14 Jul 2015

Verified traveler

Hotel is close to Zurich's main city attractions. Reasonably clean hotel but 39 swiss franks for breakfast is outrageous. 18 swiss franks per day for in room wi fi. They do however offer free wi fi in the lobby.

4/10

Poor

03 Jun 2015

Verified traveler

Zurich

Not particularly what I expected and paid for but hey I guess I won't be going back there again.

10/10

Exceptional

27 May 2015

WILLIAM

Great balcony.

Excellent corner room with large wrap around balcony. Well appointed large room - we felt like rock stars. Good location to restaurants, shopping, old town, lake and train station. Service was very good.

Family

10/10

Exceptional

26 May 2015

John

Zurich stay

Extremely helpful desk staff ... clean quiet hotel near Lake Zurich ...would definitely use again!

Partner

2/10

Poor

30 Apr 2015

Jackie

Good Location

Small hotel, great location, old facilities, won't recommend

8/10

Excellent

20 Apr 2015

Verified traveler

Small rooms, great staff and location

Great hotel in great location! The staff is extremely nice and helpful. The rooms are rather small and the bathroom is tiny.

10/10

Exceptional

19 Jan 2015

Mike

Lovely, helpful staff. Good location. Breakfast was very expensive but probably typical for Zurich.

8/10

Excellent

10 Jan 2015

Verified traveler

Right by lake Zurich

Fantastic location. Near lake Zurich and walking distance to center. The nicest staff I have ever encountered. Friendly service with a smile. Small hotel with a parking facility. Needs some updating but very clean.

8/10

Excellent

30 Dec 2014

Fernando

Good hotel with tiny bathroom

Nice hotel but the room is very small and bathroom even smaller. Shower wasn't working properly and there was no space to move at all at the bathroom. Very good bed and heater. Staff was nice and helpfull.

Partner

10/10

Exceptional

29 Dec 2014

Estela

Best hotel in Zurich

Anina was the best customer service person we had known ever in all our hotel stays. She always put extra time and effort to assist us without even asking. She offered whatever was very convenient for us.

Family

10/10

Exceptional

12 Nov 2014

Dan

A short walk from the lake & other POIs

The staff upgraded us to nicer room than what we booked and sent up a complimentary bottle of champagne on ice. This was very nice and really made us feel welcome and NOT like a number.

10/10

Exceptional

06 Oct 2014

Old fogie

Very nice hotel near the lake and the old city

we were upgraded to a nicer room upon arrival. It was almost too modern for us and we had problems figuring out all the lights. We had a nice coffee machine in the room.

The staff was very helpful, especially a young German woman who directed us to a great Saturday flea market.

The location was great, 5 minutes from the old city and 2 minutes from the lake.

10/10

Exceptional

26 Sep 2014

Switzerland

Perfect !! Brilliant !!

Friendly and efficient staff, excellent premises, super breakfast, overall impeccable !!!

10/10

Exceptional

27 Aug 2014

Dannewbs

Awesome place to stay, friendy, great location

The room was immaculate with great coffee facilities, the hotel staff were always helpful and had good recommendations of places to eat. Location was walking distance to old town, maybe 5 mins walk and great connections to the main station. Overall this place was great and fully worth the money.

8/10

Excellent

18 Aug 2014

akim

compact hotel confortable enough

as sheraton group hotel, this is comparatively small but cosy atmosphare.
impressed with modern coffee machine , welcome guest at every staying room.

10/10

Exceptional

09 Aug 2014

L & J

Small perfect hotel

Our stay was very enjoyable. We have stayed in this hotel in the past and have a very good experience staying there. It is located a couple of minutes from the lake and 10 minutes from the city center, ideal. Rooms are spacious but the bathroom is rather narrow. The price for breakfast is steep for what you get

8/10

Excellent

08 Jul 2014

M Kanji

OK Hotel

Reasonable Hotel,Expensive for what it was,but that is Zurich!

Partner

10/10

Exceptional

14 Jun 2014

Amit

Awesome. Highly recommended

Excellent hotel. Very comfortable bed and rooms. Staff is very friendly. Location is good too. Not very far from the main central street and main station.

10/10

Exceptional

08 Jun 2014

Verified traveler

Business and vacation stay

Outstanding service and fine hotel; good location; recently renovated

8/10

Excellent

02 Jun 2014

Robert

Had a very nice stay at this hotel -- the staff was very accommodating and assisted us with all of our questions. Bathroom was a little small but did have a nice shower. Not as close to train station as we had expected nor to shopping but was not far from the lake. Would stay here again.

Family

10/10

Exceptional

02 Apr 2014

Craig & Kathy

The hotel staff was very friendly and helpful. The location was conveniently close to a tram stop and a short walk to the lakefront walk path. Very clean. nice room.

10/10

Exceptional

01 Apr 2014

EP traveller

Great option in a city with many expensive hotels

We were in Zurich at the time of the Basel fair when all the hotels were booked and very expensive. This hotel was great was a great value. The price was very competitive compared to other hotels, the hotel itself was very nice. Services such as business center were very convenient, breakfast buffet was very good. The location of the hotel is in the business district but that's just a short walk from the main sites. I would definitely recommend this place.

10/10

Exceptional

01 Feb 2014

Verified traveler

Wonderful staff

Clean, comfortable, and convenient with very helpful staff who spoke perfect English.

10/10

Exceptional

07 Jan 2014

Verified traveler

Great Stay for New Years

Two late 20's, American, wanting the mix of fun, excitement and the ability to explore Zurich. The location is great if you don't mind walking a few blocks along Lake Zurich (which was really nice) to all the cathedrals and touristy areas of Zurich. The front desk staff was beyond helpful, showing us the good places to go, eat, hang out at night, places to avoid...they were very pleasant and spoke practically perfect English. The room itself was very clean and it was fine for two people. The bathroom was a little tight at times when trying to get ready to go out for New Years Eve, but there are worse things in the world. There are a few places to eat right around the hotel which some people might utilize, we only had a drink at the bar in the lobby for a quick night cap, and the bar tender was funny and helpful and again spoke very well.

10/10

Exceptional

05 Jan 2014

John

Very comfy beds.

Very good hotel in a quiet location. All the staff spoke excellent English and were very welcoming.

Family

8/10

Excellent

29 Dec 2013

Arun

Great service

Great overall

Family

10/10

Exceptional

03 Nov 2013

Verified traveler

Really enjoyed my stay!

According to the staff, this is the smallest Sheraton in their portfolio at 60 rooms - just what you want for an intimate feel. The small size of my room was more than made up for by the extremely accommodating staff that my my three night stay very enjoyable! Great location in walking distance to the Bahnhafstrosse.

10/10

Exceptional

30 Sep 2013

Svet

excellent hotel in center of town

We enjoyed our stay in Zurich on both occassions. Staff was helpful, particularly Marius. He made each and every effort to make our stay pleasant and memorable.

8/10

Excellent

05 Sep 2013

Verified traveler

Nice location

Nice hotel with good location and good quality Of service

8/10

Excellent

28 Aug 2013

Verified traveler

Great value, quiet and convenient

We recently stayed here for 2 nights with our 5month old baby. The neighbourhood was nice and quiet, the rooms were a very good size for Europe (similar to A typical North American size), and the staff were friendly and helpful. The room was well appointed and the price point could not be beat
It is a short walk to the old town but we enjoyed the 5 min stroll everyday and appreciated the quiet at night, especially since it allowed us to keep the windows open. It appeared that the air conditioning wasn't very powerful, but it was a nice temperature while we were there and we prefer not to use air con when possible. They had a great free standing fan in the room to help with temperature control.
You will not find all the amenities that some of the higher end hotels have to offer such as gym, spa, etc, but if you are coming as a tourist or for business and will be spending your days elsewhere then really this is likely not important. I would highly recommend this hotel and would stay here again when coming back to Zurich. Save your money for spending on food, tourist attractions, etc., the rooms are spacious comfortable and we'll appointed.

10/10

Exceptional

18 Jul 2013

Verified traveler

A continuing and excellent confortable stay

It was a continuation of a previous night stay and the reception was kind enough to accomodate me with the same room, though different reservation and different price and different booking. Warm, welcoming, convenient, close to lake.

10/10

Exceptional

17 Jul 2013

Verified traveler

Wonderful location, great value, nice service

As usual, Sheraton does not disappoint. The location, the welcome and the confort of the room are great. Just next to the lake, allowing a nice evening walk and swim in the lake.

10/10

Exceptional

25 Jun 2013

Alexander

Great Hotel

Great hotel located close to everything. The staff was extremely helpful and accommodating. Would definitely recommend this hotel to anyone staying in Zurich for a few nights on business.

10/10

Exceptional

21 May 2013

Johnnyontour

Very nice and comfortable.

The most comfortable bed I have ever slept in!! Very clean, friendly staff and a good location. Free wifi in the lobby. The breakfast was very expensive however so we just went elsewhere which was absolutely fine to do.

10/10

Exceptional

23 Apr 2013

Verified traveler

Very nice room, good location, front desk staff was very helpful

10/10

Exceptional

10 Apr 2013

Mev

wonderful hotel and room

We had an excellent time at the hotel. Although it isnt in the old town, it was walking distance to it and with the trams so close to the hotel, it made it quite easy. The room was spacious and beautiful. Really liked the hotel!

Partner