BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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9.2/10Excellent1,185 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.0/10 9.0
Condition9.4/10 9.4
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Citizenm Zürich
Enjoy complimentary Wi-Fi, gift shops, and a communal lounge at the citizenM Zürich. Dine at canteenM restaurant and bar/lounge or grab a coffee at the cafe. Buffet breakfast is served daily (fee applies). Business travelers appreciate the 24-hour business center and express check-in/out.
The hotel offers five meeting rooms and 160 guestrooms equipped with iPads, iPod docking stations, Smart TVs, and rainfall showers. Premium bedding and complimentary toiletries enhance your stay. The hotel is centrally located in Zürich, a short walk from Bahnhofstrasse, Paradeplatz, and Old Botanical Garden.
Zurich Airport (ZRH) is easily accessible.
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CitizenM Zürich is centrally located in Zürich, a 3-minute walk from Bahnhofstrasse and 6 minutes by foot from Paradeplatz. This hotel is 0.7 mi (1.1 km) from Fraumuenster and 0.8 mi (1.3 km) from Helmhaus. Make yourself at home in one of the 160 guestrooms featuring iPads and Smart televisions.
Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include a 24-hour business center, express check-in, and express check-out.
This hotel has 5 meeting rooms available for events.
Popular amenities
Free WiFi
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Events/parties not allowed
Guests will receive an email with special check-in instructions
LGBTQIA+ friendly
Guest will receive an email before arrival 24 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
BREEAM
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
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You need to know
- Only registered guests are allowed in the guestrooms.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools. Guests traveling with a service animal must contact the property prior to arrival.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- No visitors or unregistered guests are allowed at the property after 11:30 PM.
-
Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately CHF 29.5 per person
- Late check-out fee: CHF 49 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
German
English
Nearby attractions
Ethnographic Museum at the University of Zurich
0.2 km / 0.1 mi
Old Botanical Garden
0.3 km / 0.2 mi
Swiss Casinos Zurich
0.3 km / 0.2 mi
Bahnhofstrasse
0.3 km / 0.2 mi
Beyer Clock and Watch Museum
0.3 km / 0.2 mi
Zurich Toy Museum
0.5 km / 0.3 mi
Paradeplatz
0.5 km / 0.3 mi
Lindenhof
0.5 km / 0.3 mi
St. Peter Church
0.5 km / 0.3 mi
Fraumuenster
0.6 km / 0.3 mi
Urania Observatory
0.6 km / 0.4 mi
Zunfthaus Zur Meisen
0.6 km / 0.4 mi
Zurich Town Hall
0.7 km / 0.4 mi
Helmhaus
0.8 km / 0.5 mi
Cabaret Voltaire
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 160
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Multilingual staff
- Lift access
- Newspaper stand
- Luggage room
- Library
Show 10 more facilities & services
- Café
- Bar
- Restaurant
- Banquet hall
- Meeting room
- Business centre
- TV lounge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room CITY VIEWRoom • CITY VIEWROO.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
Room CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 5 m²SGL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
Double or Twin Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 22 m²DBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Zürich
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Citizenm Zürich
100
reviews shown
Christopher
Nice stay. Would stay afain
Andrea
Good location.
Dan
Excellent hotel just steps away from Old Town Zürich. Chic contemporary design, comfortable room, super friendly staff. Beautiful lounge with work stations and well stocked bar that serve food. Great location, easy access to shops, restaurants and transportation. Highly recommended!
John
It was nice to grab a bottle of water and an adult beverage from the bar and sit outside at the end of the evening to relax.
Yosra
I always enjoy staying at Citizen M for my solo trips! This one is centrally located. Rooms were clean. Staff were extra friendly. The lobby was social during the evenings.
Tsuyoshi
good hotel and clean
Thomas and Marie
The room is very small and the bed is against the wall so one person has to climb over the other. The air conditioning was poor.it was clean though.
Eran
My stay at CitizenM Zurich was outstanding from start to finish. The hotel is modern, stylish, spotless, and in a fantastic location, making it easy to explore the city.
What truly made this stay exceptional, however, was the staff. Every single team member I interacted with was incredibly welcoming, professional, and genuinely friendly. They always greeted guests with a smile, were happy to answer questions, and went above and beyond to make sure I felt comfortable throughout my stay. Their positive attitude and attention to detail created such a warm and inviting atmosphere that it felt like being welcomed by friends rather than checking into a hotel.
The rooms are smartly designed, the bed is extremely comfortable, and the technology throughout the hotel is intuitive and fun to use. Combined with the exceptional customer service, CitizenM Zurich offers a memorable experience that exceeds expectations.
I highly recommend this hotel to anyone visiting Zurich. A special thank you to the amazing staff for making my trip so enjoyable. I will definitely be back!
What truly made this stay exceptional, however, was the staff. Every single team member I interacted with was incredibly welcoming, professional, and genuinely friendly. They always greeted guests with a smile, were happy to answer questions, and went above and beyond to make sure I felt comfortable throughout my stay. Their positive attitude and attention to detail created such a warm and inviting atmosphere that it felt like being welcomed by friends rather than checking into a hotel.
The rooms are smartly designed, the bed is extremely comfortable, and the technology throughout the hotel is intuitive and fun to use. Combined with the exceptional customer service, CitizenM Zurich offers a memorable experience that exceeds expectations.
I highly recommend this hotel to anyone visiting Zurich. A special thank you to the amazing staff for making my trip so enjoyable. I will definitely be back!
george
Small room, staff was helpful. Downstairs lounge is open 24 hours.
Dana
Adorable hotel in Zurich. Close to trams and walking distance from the train station Rooms were very clean, and staff was very helpful. Breakfast was worth the extra penny…so fresh and delicious.
Only negative thing was the club music that lasted for hours. Other than that, I would stay here again.
Only negative thing was the club music that lasted for hours. Other than that, I would stay here again.
Danny
From check in to check out the staff, facilities, amenities and location were excellent. Friendliness was the main theme. Each and every staff member was happy, gracious and enthusiastic about ensuring our stay was a success.
Breakfast and dinner were great and the servers were top notch. Bar was fun with soccer matches on the TV.
5 star example of Swiss Efficiency and Hospitality.
Happy Cows were an added bonus.
Breakfast and dinner were great and the servers were top notch. Bar was fun with soccer matches on the TV.
5 star example of Swiss Efficiency and Hospitality.
Happy Cows were an added bonus.
Frederick
Superbement situé, le restaurant/café très attrayant comme un salon!
jaqueline
The room was modern, well kept, and very clean. The hotel was walking distance to the main station, old town, and shopping area. Our favorite part was that it had air conditioning
ABDUR
Excellent location
Jerry
The room was modern, clean and well maintained. The bathroom area was somewhat disjointed and small. The modern way the facility was maintained with pads to request service and housekeeping did not work. When we requested our room to be made up and towels exchanged it did not happen, yet the computer showed we did request it. I'm not sure if it was electronic request or human error. The hotel was conveniently located a mere 5-10 minute walking distance from the train station and old town with lots of eating options. Zurich is not a town for the budget minded traveler unless you are willing to eat fast food.
KA IAN
All good except no kettle in the room.
Taylor
Such a beautiful place. Would recommend
Richard
Like other CitizenM hotels, it was very modern and clean. The room was small, but well-appointed and perfect for one person. The breakfast was excellent.
Mikio
Really weird vibe here. Subtle comments toward swingers
Randall Lee
Very clean, excellent location, awesomely good breakfast. Everything was wonderful and would definitely stay there again!!
Mayte
The Hotel was very cleaned and close to everything. Even though they have self check in there is always some one to help you and is very easy to do the check in and check out. I recommend this Hotel 100%
Elena
Very good hotel. Perfect location. Super clean. Friendly staff. The only thing I wish the room had was a coffee maker.
Mark
Being in the heart of Zurich near “old town” made it great. Great for walking, dining and tourism. The rooms are small but laid out well and with the big open lounging area’s down stairs it wasnt an issue at all.
Jordan
The staff was friendly and guided through the check in process, the room was clean, bed was comfortable. It was a good stay
Steven
I mostly used this as a place to sleep but it seemed like a good place to also work if one needed. So my four star ratings are really only because I didn't have too much interaction with staff or amenities.
The hotel is well located with plenty of things to walk to and a tram line right on the street. The only thing I would warn is that with a heavy bag it is something of a long walk to Zurich HB station. Of course if you want to do the tram system you can, but there is not a direct connection. This was the only inconvenience I found. That said, the walk is 10-15 minutes so if you are fit it is totally fine, and actually it is pleasant to walk along the Sihl River.
The rooms are really cool and I rate it as one of the best I've stayed in recently, comfortable bed and the night shutters make it dark dark even in the middle of the day if you are the type that likes sleeping in darkness only. Really great! That said, once again, if you are a specific type of person that is a technophobe I would probably avoid. I'm sure you can interact with a clerk or concierge like any hotel if you seek that out but you need to seek it out. Everything is self-serve (including check-in/out) if you choose that. (there are people available to help, just to be clear, but you don't need to interact with anyone).
The hotel is well located with plenty of things to walk to and a tram line right on the street. The only thing I would warn is that with a heavy bag it is something of a long walk to Zurich HB station. Of course if you want to do the tram system you can, but there is not a direct connection. This was the only inconvenience I found. That said, the walk is 10-15 minutes so if you are fit it is totally fine, and actually it is pleasant to walk along the Sihl River.
The rooms are really cool and I rate it as one of the best I've stayed in recently, comfortable bed and the night shutters make it dark dark even in the middle of the day if you are the type that likes sleeping in darkness only. Really great! That said, once again, if you are a specific type of person that is a technophobe I would probably avoid. I'm sure you can interact with a clerk or concierge like any hotel if you seek that out but you need to seek it out. Everything is self-serve (including check-in/out) if you choose that. (there are people available to help, just to be clear, but you don't need to interact with anyone).
rachel
The b
doh hun donald
Clean room, modern technology, convenient, room a bit small, but well equipped
Eric
Wonderful staff; Great breakfast buffet and beautiful atmosphere for relaxing and working! Danke!!
Megan
Great hotel, room was a little small but other than that it It was good hotel. I would stay there again if I was in the area.
Clifford
Living room concept is extremely pleasant
Hayley
Clean, modern hotel in a good location. Good basic breakfast. Rooms small but practical for a short break. Great design and cool lounge area for guests. Would stay in a Citizen M again.
Luz
La habitación estuvo perfecta. La cama, espacio, la climatización, todo perfecto. Recomiendo al 100%
Brian
Excellent location. Amazing friendly helpful staff. Comfy beds.
Shoong
Ok
Malvin
Clean property | clean, quiet room that was reminiscent of nights in an RV | air-conditioning inconsistent; warm to cold at night | bed comfortable; prefer access to both sides though | pillow too firm for our comfort; softer option not available | breakfast very good | location very convenient & walkable to historic city center, lake, and trams | staff excellent
Seann
Close to the train station and to the old town, near shops and restaurants. Check in and check out was a breeze. Great modern hotel rooms.
Tewfik
Wonderful as always
debora
Great Hotel!
Nakia
Design of the room. Comfort of the room.
Enno
This might be my new favorite hotel chain. The atmosphere is great, the rooms are very thoughtful and functional, and the staff is super friendly. Highly recommended.
Judy
No facecloth, no tissues, lightbulb missing.
Adele J
Room was spotless and run by an ipad which was quirky. Bed was extremely comfortable. Everything was excellent. Would recommend as a base in Zurich.
thomas
Comfortable
Shiran
Just what we need
Yujin
Very nice 👍
Susan
Nice staff and room was very comfortable and quiet.
Robert Angelo Ferolino
Great location. Great breakfast buffet
Carlos
Amazing hotel very sweet staff helping you get checked in and checking out and for any questions amazing hotel very clean and safe and amazing drinks at the bar and very accessible area 10/10 would stay again.
George
Surprised to not have any cups or glasses in the room and by the lack of hotel-specific information re on-site amenities.
Very chic, modern hotel with wonderful public spaces.
Very chic, modern hotel with wonderful public spaces.
Mahdi
Amazing hotel, very clean and cozy, good amenities, very close to major attractions. We didn't use any modes of transportation other than our feet (!).
Scott
We stayed for 1 night only in early January 2026. It is everything you expect of CitizenM as we have stayed in others and like the concept (for short stays). The breakfast was again excellent. This particular CitM seemed a little older than some others we’ve stayed in although was still clean.
Negar
Everything was great, everyone was very friendly.
Clean rooms
Great location
Clean rooms
Great location
Nichelle
I totally enjoyed my stay at citizenM! From the ease of checking in and friendly staff to the location and cleanliness, everything was perfect.
I did an overnight to Zurich with a friend to celebrate her birthday and was very glad I chose here to stay. Checkin and recieveing your key was very easy and is done by you (unless you need assistance and they were happy to help). While not really huge, the rooms are so quaint and everything is operated by an ipad.
The bigger plus, is it is walking distance to a lot (esp Zurich cental station). I would stay here again if I visited.
I did an overnight to Zurich with a friend to celebrate her birthday and was very glad I chose here to stay. Checkin and recieveing your key was very easy and is done by you (unless you need assistance and they were happy to help). While not really huge, the rooms are so quaint and everything is operated by an ipad.
The bigger plus, is it is walking distance to a lot (esp Zurich cental station). I would stay here again if I visited.
Shimon
Check-in process which is actually an intelligence test (I probably failed). There is no reception desk, no staff to provide information. Very small and claustrophobic rooms, it is not even possible to open the windows and in any case the view is of a parking lot. There is no daily cleaning and in fact they skimped on everything they could save.
Alma
Great stuff. Breakfast was good. Location was convenient.
Samantha
Hotel was in a nice location, quiet at night and close to a tram stop which made getting around quiet easy. Hotel staff was extremely friendly every time we needed something. We have stayed a citizen M before and that great experience gave us the confidence in booking them in Zürich. Would highly recommend.
Maria
Clean room and very nice staff
Malak
The staff were very friendly, rooms are clean, breakfast was open buffet with great food options and variety and the food tasted very good
Brooke
Great stay! Clean and well maintained! Convenient location.
Maria
Great customer and ideal location
Chau
Great location and clean/nice hotel guestroom
Melissa
The room was stuffy and hot, the temp would not go down as the app indicated. The bed was hard and uncomfortable. This will be our last stay with the citizen M brand.
Brandon
Great staff. Nice walkable location. Clean room. A bit small but Europe so expected. Quiet hotel. Nice for solo travelers. Breakfast was decent. Convenient late night food options. Would definitely stay here again.
Manuel
Great amenities and staff, the rooms are clean and high tech.
Joanne
WE love this place and would definitely come back. The staff are very accommodating. The room is very clean and was able to sleep very well.
Ravi
Clean room, comfortable, and great staff.
Mary
Staff at the check-in were very helpful. I like that I-Pad in the room to control everything. Also, like the slim and clean look of the room. No fancy extras just a nice room to sleep in.
Jody
Fun tech room. Lounge and food great.
Brian
Warm friendly service from the welcome, to the breakfast and the room attendants. Clean bedrooms and very comfortable beds. A lovely breakfast. All in all a great experience
Raul
Good value for money and great location.
VLAD
They have a stinky dirty towel. Room is very small. Vanity is outside the bathroom. Location is OK. Pillows are horrible.
Moran
Great location with easy access to Old Town and the Christmas markets. Staff was super friendly, everything was spotless, and the rooms were impressively quiet. My only gripes: the rooms are very small and ran hot with no real temperature control. Otherwise, a solid stay!
Melanie
All was great!
Christopher
Room.
Arub
Yes! Yes it everyone was really nice and accomodating
Eva
I liked everything about this hotel!!!
Juan
clean rooms
Michael
When we arrived, we asked to shorten our stay by one day and requested a refund for that day to which the staff assured us they would take care of. The refund was never given even though they called the day we were leaving to make sure we were going to leave. Their cancellation policy required a 24 hour Notice which we provided because we stayed there two days of three days we’d planned to be there. We feel betrayed.
Sean
CitizenM Hotel in Zurich is a fantastic choice for travelers looking for comfort and style. The modern design features vibrant colors and contemporary furnishings that create a welcoming atmosphere. Rooms are compact yet efficient, equipped with comfortable beds, smart technology, and a cozy ambiance. The hotel staff is friendly and attentive, ensuring a pleasant stay. Additionally, the location is convenient, with easy access to public transport and local attractions. Overall, CitizenM offers a unique blend of affordability and modern luxury, making it an excellent option for anyone visiting Zurich.
Synead
Very clean room
Flavia
Convenient for business travelers in Zurich close to bahnhofstrasse
JIE
I had a great stay at this hotel. Everything was clean, modern, and well maintained. The room and bedding were spotless and very comfortable. The location is extremely convenient, and the front desk service was excellent. Overall, it was a very pleasant and comfortable experience. Highly recommended.
Elsa
Great place to stay. Highly recommended.
Ergin
5 starr all
Marcos
nice cool hotel
Walda
Fun atmosphere
Helen
Very clean, friendly helpful staff, great stay!
Catherine
Great Holiday in Central location, close to train station.
Magracia
I have stayed in Citizen M in another country and it is the same as expected. Although this time, this place is not as centrally located, but it’s still okay.
Jeanne
Didn’t have breakfast.
Loo
Clean room big bed, but the price of room per night is too over than market price.
Randal
There are lots of positive reviews about this hotel but I was very disappointed. Signage isn't obvious for where the check-in desk is. Turns out it's in another room and it's a kiosk with a few iPads. There was nobody there so I had to ask somebody working at the bar. It was cumbersome working through the screens. I wasn't the only one having a problem. If multiple people need help checking in that tells you it's not very intuitive. Give me a person behind a check-in desk every time. The room has one king bed up against the wall meaning only one side can be used to enter/exit the bed. The person sleeping against the wall has to crawl over the other person to enter/exit. Not everybody staying here is a couple. It's a bizarre configuration. Light controls are not intuitive. There doesn't seem to be a way to turn on individual lights. Coming into a dark room the main switch only lights up a faint area under the bed; you have to fumble your way to the nightstand and find the iPad. There is no light switch by the bathroom, you have to engage the iPad. The iPad TV guide only lists station call letters, it doesn't show a guide of what's playing now. You have to pick every channel and hope it has something interesting. USB A port did not work. You can't shower without the light affecting the person still sleeping because there is only a sheer curtain separating. This hotel is best suited for a solo traveller. For all its fancy tech it really is an example of form over function.
YANIV
Excellent
GABRIELA
The hotel is very clean, modern and the location is great. The staff was very helpful and the breakfast was great. However… the room is extremely small and one side of the bed as well as the foot of the bed are against the wall; so the person sleeping in the inside has to jump over the other person to get out of the bed. If you are a bit claustrophobic, this is not the hotel for you. There is a window but it does not open so you feel like you are enclosed in this little box. Besides that, the A/C does not get very cold. It say that it is trying to get to 64F but it never does. We had to keep calling them to reset or overnight the min temperature and in conclusion were sweating many nights. I would not recommend.
Yury
Very nice contemporary hotel. Funky decor, friendly staff, very convenient location.
Kelly
We walked to the train station easily. Room was small but clean.
Robert
Very comfortable. Best shower we had in 3 weeks travelling around Europe. Be prepared to go tech - iPad in the room controls most things.
Jane
There was a problem with noice coming from the night club next door. Many guests thought the \"music\" was a disturbance. We were allowed a complimentary breakfast as a result of our complaint.
karen
Room is small but functional. Location is 10-15 minutes from the train station. Breakfast was surprisingly very good .
Donald
Very small rooms even though they are king size. Bed against window so only one person can exit. Very very small.
Location & surroundings
Citizenm Zürich
Talacker 42, Zã¼rich, Switzerland
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Citizenm Zürich
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