Name: Sonesta Es Suites Wilmington - Newark
Address: 240 Chapman Road, Newark, 19702, US

8/10

Excellent

21 Jul 2026

Naveda

N/A

Family_with_children

10/10

Exceptional

20 Jul 2026

Deshone

Nice place

10/10

Exceptional

20 Jul 2026

Rashid Irvin

Good spot

6/10

Pleasant

19 Jul 2026

Melissa

The room and kitchen were nice inside, ad the check-in person was very friendly. From the outside, the property looks a bit run down. The biggest issue was that the carpet throughout our room was wet. It felt a bit gross to walk on. I wondered if perhaps the carpet had been shampood before we came and if so, why the room wasn't kept offline until the carpet dried. It made it unpleasant to walk around the room. Otherwise, the room was fine--comfortable beds, nice kitchen and couch and a bit dated but adequate bathroom.

6/10

Pleasant

18 Jul 2026

Neal

Clean large suite. Property was a little run down. We used laundry and pool which were clean and relaxing.

Family_with_children

6/10

Pleasant

16 Jul 2026

Manuela

Our stay was good. The room was decent. Not the cleanest, but doable. The staff members were courteous and hospitable both at the front desk and during breakfast. I would stay here again because of this.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Luis

Todo muy bueno.

8/10

Excellent

14 Jul 2026

Jesse

Need better service overall! It's perfect for truck drivers for a quick rest.

Family_with_children

2/10

Poor

08 Jul 2026

Rosemary

Very unprofessional and nasty customer service.

10/10

Exceptional

08 Jul 2026

Jagel

El ruido del compresor pegado a la pared de la habitación y duraba alrededor de 1min. Y se prendía cada 20 min es molestoso para dormir. Lo demas excelente todo. Gracias

Family

8/10

Excellent

06 Jul 2026

Tawny

Good breakfast and nice gym area.

10/10

Exceptional

05 Jul 2026

JC

Good

Family_with_children

10/10

Exceptional

05 Jul 2026

Maureen

All good very professional staff

Pet

8/10

Excellent

02 Jul 2026

Andy

Suite was spacious & fully equipped. Very good breakfast & nice pool area. Comfortable bed. Carpeting was worn. Flooring needs upgrade. Property is close to I-95, so the road noise is audible inside rooms. Convenient location with shopping center a short drive or 10 minute walk.

Friends

10/10

Exceptional

01 Jul 2026

Danice

Miss Carroll was great and wonderful. She’s the best staff that you guys have the Maintance is wonderful as well. They come if there’s a request and if it’s needed right on time, the breakfast is good go on Mondays they have bacon.

Family_with_children

10/10

Exceptional

29 Jun 2026

SHAUNAK

I strongly suggest that your every location should have At least one GOLF CART near chek in place, so after chek in GOLF CART Will drop customer and their luggage near their room. Specially it will help seniors and handycap, those who have difficulty in walking. It will be blessed. Thank you and God bless everyone.

Family

2/10

Poor

29 Jun 2026

Edgard

Horrible experience. Completely dirty. And, the place is also a housing complex. I paid a lot of money to stay here. The advertisement is very deceiving. Place smells like urine and animal urine in the room.

4/10

Poor

29 Jun 2026

Charles

They dont bring you new towels when you put old ones out by door you have to get everything you need from front desk

Family_with_children

8/10

Excellent

28 Jun 2026

Brian

Mostly a good stay. Suites are big and comfortable, it was convenient, the breakfast was good, staff was nice. Rooms were dated with some stains on carpets but they were clean and everything worked. Pool is nice but closes early (8p) and basketball court was fun. They make you sign a paper about no parties and a list of pool rules, signs all over about what not to do (use your own coffee cup you brought at the breakfast buffet)..its all fine but makes it feel extremely cheap and less welcoming. It's a hotel, people expect to be able to do things, just price it in and then stop with the signs.

2/10

Poor

27 Jun 2026

Carol

This hotel has gone down in quality….is in dire need of updating and renovations. Stayed one night and was anxious to leave early the next morning. On first floor, heavy walking above. Loud noises and never realized before you can hear the traffic on Chapman Road. Will choose otherwise when on area again.

Self

8/10

Excellent

26 Jun 2026

Addison

A little outdated but friendly staff.

Family_with_children

10/10

Exceptional

22 Jun 2026

Alexsix

Clean room, breakfast was good, our children loved the outside pool and basketball court. Perfect place to stay for a family of 6. Comfortable and convenient.

Family_with_children

2/10

Poor

21 Jun 2026

Deekota

This hotel houses a lot of people who smoke weed and are extremely loud. The rooms are filthy, the refrigerator was disgusting a drawer was missing and it had not been cleaned. The sheets and pillow cases were so stained with dark brown and reddish stains covered in fuzz with strands of hair. The downstairs shower head was almost broken off and just dangling. Both tubs walls were cracked. The pancake machine broke the 2nd day because they ran out of pancake batter. The only positive was they had plant based sausages in the morning. The rooms smell like marijuana with that skunk like odor. Guests smoking weed at 9am. The smell of marijuana was so strong in our room it was overpowering. I called Expedia and they called the hotel and the hotel said they would give us another room but when we went to be moved to another room the person at the front desk said they were completely full and had no other rooms. They charge a $300 deposit and make you sign a contract that says you won’t throw parties so that was the first bad sign. None of the pictures on Expedia are representative of what this place really looks like, the filth is layered from the floors, walls, cabinets, the beds, all the bedding is brownish with set in stains. Nothing about this place is inviting or nice. I have never seen such a dirty filthy hotel. They also offer no housekeeping during your stay.

Family_with_children

2/10

Poor

18 Jun 2026

Danice

My tv didn't work, refrigerator was very dirty.

Family_with_children

2/10

Poor

13 Jun 2026

Diane

Charged $5 per night to park
Charged $30 for coming 1 hour before checkin even though they had room read
Charged $40 more for Friday
All out buildings with no luggage carts
Had to drag multiple pieces of heavy luggage from parking area around a building up & down crooked sidewalks to get to my room. Grounds full of bottles, bags, paper. Room not very clean
No desk
Old furniture

Self

8/10

Excellent

11 Jun 2026

Karen

Place is amazing clean rooms staff was excellent very helpful pool was very clean I love the fact that these places have central air conditioning

Family_with_children

2/10

Poor

10 Jun 2026

Jordan

First room was completely dirty stain on the couch dirt on the floors as it wasn’t vacuumed at all. The pillows and blankets on the bed had small stains on them and kitchen utensils were not clean properly. called the front desk and asked to be moved to a different cleaner room upon that room was a little better then the first even tho there was still minor issues with cleanliness as well

Friends

8/10

Excellent

08 Jun 2026

Natasha

The room was very nice but it was vents that needed to be cleaned or replaced they were very dusty and the ceiling fan in the living room wasn’t working & it wasn’t any extra blankets but overall our stay went well

Family

4/10

Poor

08 Jun 2026

G

Most uncomfortable bed I’ve ever slept in. BathTub was filthy. Room was next to a leaking sewage drain so the room and immediate area smelled bad.

Partner

6/10

Pleasant

08 Jun 2026

Jason

Cigarette butts all around or under the door mat. Dead bugs in room; lamp shade off of lamp, just sitting on side table.

Outside light didn’t work towel hook on back of bathroom door was falling off with exposed screws.

Family_with_children

10/10

Exceptional

06 Jun 2026

Andre

Nice facility very clean !!

Partner

2/10

Poor

03 Jun 2026

Carlos I

Close to the University of Delaware

Family

4/10

Poor

31 May 2026

Dana

Breakfast was ok but the room, which was an “upgrade” because the smaller room we booked wasn’t available, was subpar. Dirty walls, holes in curtains, dirty tub and shower curtain, filthy rug with many stains, worn and soiled furniture, dingy bed linens, dirty dishes in cabinets, and an all day and night pot smoker parked outside our door. Steer clear of this property.

Partner

6/10

Pleasant

31 May 2026

Stephanie

Staff member at check in was amazing super helpful and friendly. The room on the other hand was pretty dirty poorly cleaned missing tv remotes the property itself is in poor shape, stairwells were rotting parking is limited.

Family_with_children

8/10

Excellent

27 May 2026

DENISE

Very affordable for 2 bedroom/ 2 bathroom place. It is certainly not a 4 star place but the beds are awesome! You rarely see this level hotel care about bed quality. I am in the hospitality industry so I am pickier than most on beds. Stayed here twice for my son who attends Udel. Still 15-20 mins from campus but good enough.

Pet

2/10

Poor

26 May 2026

Alexis

Dirty everything

Partner

10/10

Exceptional

25 May 2026

James

I give it a ten out of ten very nice place to stay.Breakfast is good.Just over a nice place

Partner

6/10

Pleasant

24 May 2026

Michele

Great space. Needs UPDATING!!

Family

2/10

Poor

24 May 2026

Isaiah

False advertisement, also, the shower was leaking ALL over the floor. My wife and I had a VERY terrible w. I would like my money back if possible

Partner

2/10

Poor

23 May 2026

Xiaohong

I booked this hotel through Expedia for one night stayed (thank goodness stayed only for one night). The cabinet in the kitchen were very old (afraid to touch it), the kitchen floor were sticky ( doesn't look like has been cleaned), the pillows were OLD and UNCOMFORTABLE to sleep, was up the whole night. Most importantly, the room smells terrible, I used the entire can of air freshener to spay each room, still can not get rid of the smell, couldn't breathe. We ended up leaving the hotel very early. When I searched the hotel through Expedia and saw pictures of this hotel, the pictures made this hotel seem so nice. But, not knowing we got such bad experience. Guess pictures don't say thousand words until you experience.

Partner

6/10

Pleasant

23 May 2026

John

The surrounding area looked unsafe. Nobody came in to clean the room. The water ran out and we couldn't take a shower. No fresh towel;we had to go ourselves to the front desk to get them.

Family

2/10

Poor

21 May 2026

Angelica

Bad smell, I reserved a regular room when arriving nothing available and the two ones handicapped with bad smell

Partner

6/10

Pleasant

18 May 2026

Kennay

The room we booked was sold out so they upgraded us. The tv was not a smart tv even though we stayed here before in a regular room and that tv was smart. The bathrooms were ok clean wise, but there were fake eyelashes in the one tub which showed it was not properly cleaned or cleaned at all. Some of the dishes didn’t seem clean either. The staff was very nice!

Partner

10/10

Exceptional

18 May 2026

Bamba

Never get my room cleaned

Family_with_children

10/10

Exceptional

17 May 2026

Julia

Breakfast was great! The room was nice like a studio apartment with beds that were so comfy! I was caught off guard with having to pay for parking but since i stayed for 2 days it was only 10 bucks. It does require a $100 deposit that i wasnt expecting but its alright you get it back. Staff was very nice and helpful during our entire stay!

10/10

Exceptional

16 May 2026

Natalie

Clean, spacious room. Staff was so friendly!

Family

10/10

Exceptional

16 May 2026

Jenise

Easy parking. Quiet-made it easy to sleep. Beautiful campus.

10/10

Exceptional

16 May 2026

Anthony

Great accommodations

Self

10/10

Exceptional

12 May 2026

Bamba

I'm not breakfast person, pool either, i love my stay

Family_with_children

10/10

Exceptional

10 May 2026

Ivo

Great

Family

6/10

Pleasant

09 May 2026

Trish

The room could have been cleaner. The furniture had stains on it. The refrigerator had small dents on it. The property was very close to a major highway. It was rather noisy to try and sleep.

Friends_and_family Family

8/10

Excellent

05 May 2026

Darlene

Front desk is always ready to accommodate my request for a first-floor room.

Self

10/10

Exceptional

05 May 2026

Erica

Clean, conveniently located, friendly staff, and yummy breakfast

Partner

10/10

Exceptional

03 May 2026

Anatol

The staff was super friendly!!

Family_with_children

8/10

Excellent

03 May 2026

Brian

Dried blood on the carpet was a turnoff.

Family_with_children

6/10

Pleasant

01 May 2026

Kaity

The rooms, sheets, and kitchen sink stunk. Everything else was ok.

Friends

10/10

Exceptional

29 Apr 2026

Aima

It was a pleasant stay. The room and facilities were clean and there was no noise issues

10/10

Exceptional

26 Apr 2026

Davida

The room was clean staff was amazing

Partner

10/10

Exceptional

22 Apr 2026

Cheryl

Staff very friendly especially Sardia, Kitchen staff, great variety of foods, tasty. Room well kept

Self

6/10

Pleasant

22 Apr 2026

Lauren

The kitchen was really sticky and the floors didn’t look like they had been vacuumed or mopped. The mattress was uncomfortable to sleep in. Thankfully we weren’t in the room for long periods.

Family_with_children

10/10

Exceptional

19 Apr 2026

Robert

Very nice room for the price, practically an apartment.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Bonnie

This is a sad place to be. I was lost finding my way to the assigned room given the apartment style facility and had to ask for a map. A direct sidewalk to my suite was not accessible.
Although clean, the pillows were clumps of wanting to be more and there were pronounced stains on the carpet.
I travel frequently and was looking for an affordable place to rest for a nite.
This was not a pleasant option.

Self

6/10

Pleasant

11 Apr 2026

Lakiya

Room was about a 5 1/2 lady at the office name ms Parker I think, she has a very very nasty additude. The overnight guy was very very nice he was the reason I stayed there. Once 7am shift change came the lady that works that shift she is so mean she told me she makes any reason up to take customers deposits. Other then that everything else was a 3 star. House keeping ladies gives bad looks and never speak only one lady she was so sweet.

Family_with_children

10/10

Exceptional

11 Apr 2026

Ciara

Only thing I would change is to have the dumpster closer, but that had more to do with my room location…

Pet

8/10

Excellent

10 Apr 2026

Brad

We didn’t eat the breakfast. We didn’t have time

10/10

Exceptional

08 Apr 2026

Rebecca

We had a wonderful stay ! No complaints!

Family_with_children

4/10

Poor

08 Apr 2026

Paul

Yes, but it wasn’t clear there was a $75 charge for a dog. When I went back to the front desk to get a second room key I had to wait behind 2 arriving customers to complete all the check-in paperwork before she could give me a second key.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Linnea

Great landscaping and breakfast! Though tidy, the room was a little dirty, some grossness. Pizza boxes left in the oven. Mouse droppings under kitchen sink. Walls and laminated menu with splattered gunk. Carpet badly stained in places. One of the lamps had a shade hanging on barely. Looked like someone had quite a party! Great spaces and potential, but need to get a handle on cleanliness.

10/10

Exceptional

04 Apr 2026

Sideria

Yes

10/10

Exceptional

04 Apr 2026

Elismari

Love the place

Family_with_children

10/10

Exceptional

04 Apr 2026

Elismari

Love the place super clean and staff is excellent

Family_with_children

10/10

Exceptional

01 Apr 2026

Patrick

Everything was great

8/10

Excellent

30 Mar 2026

Gina

The rooms were very spacious and clean. I enjoyed my stay.

Self

10/10

Exceptional

30 Mar 2026

Raven

Clean room, staff was amazing and breakfast was delicious

4/10

Poor

30 Mar 2026

Christine

Room was gross and was told that they don’t have house keeping in the weekends and only was about to do something about providing new clean sheets. Stains all over the place, notable dirt and grime all over shower. Wiped things down with Lysol wipes and they turned black with dirt.

Family_with_children

10/10

Exceptional

28 Mar 2026

Hailey

Will be staying each time my kiddo has hockey in the area. A full kitchen for a traveling athletic family is a blessing!

6/10

Pleasant

22 Mar 2026

Tim

The pool was outdoors and unopened so it was not available for use. The grounds were neat and tidy. The facilities are old and dated.The buildings need a lot of maintenance especially doors and windows.
After reserving a king bed suite I was downgraded to a two queen room mini suite. I was told there were no more king suites available. The stove in my suite was dirty and required cleaning. Other than that the unit was clean. Housekeeping or staff never checked in to see if I required anything during my stay. The room phone wasn't functional making it difficult to report noise or request any services. The upstairs neighbors during my stay had young children jumping off furniture and running wild until 1:00 AM. Front desk staff were friendly enough asked if I was traveling with my pet. I was aware of a $75 pet fee. I was not aware of parking charges at $5/day. Upon checkout I was told I was all settled up only to get a $85.23 charge on my credit card.

Pet

10/10

Exceptional

22 Mar 2026

AShellarien

My stay was wonderful. The room exceeded my expectations. The staff was exceptional

10/10

Exceptional

14 Mar 2026

Lakiya

Suite is cleaned plus stocked with everything you need down to the dishes. They provide pots and pans along with dishwasher items. If you guys don’t book your missing out!. It’s very clean you won’t be disappointed at all… and it’s very quiet so quiet I was looking for other people to even say good morning to lol. Book with them you’re going to love it. 10 stars⭐️⭐️

Family_with_children

10/10

Exceptional

14 Mar 2026

Joe

Best room for the best price!

Self

10/10

Exceptional

08 Mar 2026

Elismari

Love it

Family_with_children

10/10

Exceptional

07 Mar 2026

Rob

It was a restful and quiet stay

10/10

Exceptional

02 Mar 2026

Quincy

None

10/10

Exceptional

01 Mar 2026

Sherell

The room was very spacious, very clean, and the appearance was awesome. I would recommend and stay again.

Family

10/10

Exceptional

28 Feb 2026

Jessica

The room was spotless.

Partner

6/10

Pleasant

24 Feb 2026

Niraldo

The room is big but the bed very old. They charge $100.00 deposit and it takes at least 5 days to reimburse it.

Self

2/10

Poor

20 Feb 2026

Jerome

Not welcoming the place looks so depressing took my kids for winter recess break, and we were all ready to get out of there. The room drapes and chairs all stained up, and chairs wobbly. The shower water backing up in the tub. Stairs to go up to second floor outside was all cracked and unsafe. Also inside the room was not thoroughly cleaned rails felt so filthy to go up to loft there was items left from previous occupants. I will not return to this location this is my second location i have visited and it’s the same nonsense again with the tub they need to get that straightened out asap. There was an old dirty mattress leaned up in the window of the first floor just sitting there while walking to our room

2/10

Poor

19 Feb 2026

Latoya

I stayed at this hotel before and it's not a bad Hotel it's just a room that I got wasn't right and we didn't have no hot water

2/10

Poor

16 Feb 2026

Zury

On 2/13, I stayed at the Sonesta Select Newark and had a very upsetting experience. The hotel staff assumed I was hosting a party simply because my friends came to the property to obtain a parking pass. Without any valid reason, they made that assumption and decided to put me out of the hotel. What makes the situation worse is that they collected my friends’ money for a parking pass and then immediately told us we had to leave, refusing to issue a refund after denying us the ability to stay. The entire situation was handled unfairly and unprofessionally, and I will be contacting corporate to formally escalate this matter.

Leisure Self

10/10

Exceptional

15 Feb 2026

Davida

The room was clean very spacious love the amenities

Partner

6/10

Pleasant

14 Feb 2026

Timothy

Room was not cleaned. Front desk staff was very helpful

Leisure Partner

10/10

Exceptional

09 Feb 2026

Ryauna

Amenities, and staff

10/10

Exceptional

09 Feb 2026

James

Yes everything was fine. The room was clean. The staff was good. It was quiet very nice place

10/10

Exceptional

08 Feb 2026

Kyle

Room was not spotless but staff was good

Partner

10/10

Exceptional

05 Feb 2026

Feyi

Room clean and well supplied.

Business_and_leisure

10/10

Exceptional

05 Feb 2026

Corey

Room was very nice and clean , would definitely stay again !

Partner

4/10

Poor

03 Feb 2026

Tina

Just dirty and smelly

6/10

Pleasant

03 Feb 2026

Tina

The room was ok, but the people next to me had a dog that barked and barked, which annoyed me because I couldn’t sleep for work, I worked night shift, I really think dogs shouldn’t be allowed because people rent rooms that don’t have dogs, the rooms smell like dogs, dog hair be all over, and the carpets stink, and I was charged for parking, which don’t make sense, I will never ever come back there again

Business

10/10

Exceptional

01 Feb 2026

Lamont

Room was great

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

Roberta

Very nice room for the price