Name: Manchester Airport Stanley Hotel by Belvilla
Address: Stanley Rd, Handforth, Wilmslow, Wilmslow (manchester Airport), SK9 3LD, GB

4/10

Poor

23 Jul 2026

Steven

Booked to stay 1 night before flight out of Manchester, Bar was not open, restaurant was under refurbishment and no shops anywhere near, this was not communicated when I booked, also had to pay for parking separate as I was told it’s private land, was ok for the 1 night I needed but other than that I wouldn’t use it.

6/10

Pleasant

12 Jul 2026

Iain

Room was clean enough, whole building could do with a spruce up, wifi was very weak in room, no A/C in room, went down to bar/diner food was really good

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Shafik

We were there for three days due to cleaners strike rooms were not cleaned. Front desk attendant was helpful to give us fresh towels and supplies. Parking was not included but was enough.

Family_with_children

4/10

Poor

08 Jul 2026

Jason

Room was cleanish but the hotel it self including rooms need a really good up grade as the hotel is run down
Staff ok but parking you have to pay for which is not the best.

Partner

10/10

Exceptional

06 Jul 2026

DANIEL

Great hotel - highly recommend

Friends_and_family Friends

4/10

Poor

02 Jul 2026

Washington

Friendly and helpful staff. But the rooms are dated, and could do with a good spring clean - dusty carpets especially around the edges/cornice area, and the windows need thorough cleaning.
But the toilet and bath were clean, spotless almost, which was a pleasant surprise and a good thing as that is a key area when it comes to cleanliness.

Self

6/10

Pleasant

29 Jun 2026

Lacy

No air con. The room was hot and it was difficult to sleep.

4/10

Poor

27 Jun 2026

Niraj

Ok location and rooms are of decent size, comfortable mattresses. But definitely not a 4 star hotel - 2 at most. Many rooms with no lift access - even for 2nd/3rd floor. Staircases have a smell. No hot water that morning - wasn't taken seriously by reception staff until someone else confirmed they also had the same problem. Reception often unmanned and staff prioritise speaking to each other over guests waiting to be served. Parking outside hotel is council or private run - £7 for up to 24 hours. Not included with stays. Wouldn't recommend.

Partner

2/10

Poor

24 Jun 2026

Jimmy

Really was a cheap place but the smell was terrible.
Piles of rotting rubbish outside and the room was in a bad way stained carpets and the whole smell was horrendous.
If you want cheap this is exactly that

Partner

2/10

Poor

23 Jun 2026

Heather

Very run down. Nothing like it's advertised. No spa, no pool. Hairdryers are 3yrs out of warranty.
No hot water for showers.
The place looks completely abandoned.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Jamie

We had two twin rooms booked, one room the ceiling was leaking into the bath tub through the light fixture and ceiling itself, this was presumably shower water from the room above - lovely, on the bed side lamp there was exposed, live copper wire, the other room, the shower had no hot water, looking out of the window showed several empty beer kegs and loads of large rubbish containers overflowing with rubbish all over the floor.

The entire place, grounds and area is in a state of advanced disrepair, and has ground in dirt/grime everywhere - it's nothing short of disgusting, why there was a miniature motorbike parked inside the reception area I have no idea.

Avoid this place!!!

@Hotels.com - I have pictures and video of this also if you'd like a look.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Wing Shan

Fair price

2/10

Poor

15 Jun 2026

Keith

Very poor standard. No one on reception, horel needs a lot of work, smells damp in rooms

Family

6/10

Pleasant

15 Jun 2026

Mark

Needs TLC but adequate for my stay and good value.

Self

10/10

Exceptional

04 Jun 2026

Alan

Spacious clean room, staff excellent. I would stay here again.

2/10

Poor

24 May 2026

Miriam

Checked in, went to room was not happy with overall cleanliness! View from bedroom window overlooking bins which were overflowing onto ground. Food cartons & rubisj all over ground surface. Milk bottles & other rubbish obviously thrown from windows onto ground surface. Checked out & checked into another hotel. I am at the loss of the room fee & car parking charge. I wouldn’t expect your site to recommend such a disgusting hotel.

Partner

6/10

Pleasant

14 May 2026

Tracey

This hotel is in a lovely area , this hotel is very clean , the staff are very efficient

Self

2/10

Poor

14 May 2026

David

Hotel very run down, all facilities not available, no hot water, torn bedsheets, filthy WC, thick dust everywhere, torn carpets, paintwork needed everywhere.
Car park chargable per night, access ramp broken, kettle in room new because it could not be filled with water as it didnt fit under the basin tap and bath tap broken, door handle fell off. The hotel needs to be closed for a complete refurb.

Partner

4/10

Poor

12 May 2026

Robert

Xxx

2/10

Poor

11 May 2026

Shaun

Dusty and very rundown, no hot water at 5am

Partner

2/10

Poor

10 May 2026

Mike

Not recomended in any way, try to avoid.

Partner

2/10

Poor

08 May 2026

Mark

This hotel is absolutely disgusting. From the bins around the car park not to mention the glass all over the car park where cars have been broken into.
I had to change rooms twice. The second room I had, the thermostat was stuck on high. It was filthy.
Avoid at all costs.
You would be better in a tent!!!!!

8/10

Excellent

08 May 2026

George

This is not bad. It's close to the airport in a taxi; it is far from Manchester town though. If you don't mind the location which is a bit oitside then that's fine. Also good if you have a car but the direct bus to Manchester is 1 bus every hour and it takes more than 1 hour to arrive.
The staff was really nice and accomodating. The breakfast was ok

Self

2/10

Poor

21 Apr 2026

Donald

No airport shuttle, not very clean

4/10

Poor

21 Apr 2026

Dave

Staff courteous, excellent restaurant. Room clean, large.
No heat, no hot water, no Wi-Fi (only had reception in lobby)

6/10

Pleasant

19 Apr 2026

Sanjeev

Yes

2/10

Poor

16 Apr 2026

Daniel

Don’t book this hotel, even for one night.
We stayed here before an early morning flight from Manchester Airport and had low expectations, but it was worse than expected. The room was dirty and run-down, and the shower didn’t work at all. When we reported this, management were rude, argumentative, and unwilling to help. Because we needed to catch our flight, we had to leave without showering. It would have been less stressful to stay at home and leave earlier.

8/10

Excellent

15 Apr 2026

Stephen

Parking convenient , but I didn't notice in web advert it wasn't included. No kettle with tea & coffee, TV didn't work (not plugged in & I couldn't reach plug to plug in!) and no bin for rubbish...

Self

6/10

Pleasant

14 Apr 2026

Rich

Room was ok - no one on reception or bar to assist check in at mid afternoon. Waited 30 mins, called number multiple times, responded after 30 mins. Not a great first impression.

4/10

Poor

11 Apr 2026

Mark

No hot water, TV did not work, not the cleanest of places

Friends_and_family Friends

2/10

Poor

06 Apr 2026

RACHEL

I arrived to a shabby run down hotel which charges over £7 for parking (not made clear when booking). Whilst asking about this another guest at reception was asking for her room to be cleaned, another asking for a shower mat. I decided I did not want to stay in a dirty room, paying more than expected and have been advised I can be refunded. I went to another hotel instead.

Self

6/10

Pleasant

01 Apr 2026

Stephen

The staff were very good. the hotel itself could do with a bit of TLC. I just needed a bed to sleep in so was adequate for my needs. if you want a budget friendly hotel to stay in before heading to Manchester airport which is less than 10 minutes away this is the hotel for you. There is free wi fi but I did find it kept dropping the connection every 30 - 50 mins. there is on site paid parking at very reasonable priced, I stayed for 3 nights in the end and total of £21.

Self

2/10

Poor

01 Apr 2026

Dinithi

There were stains everywhere

Self

8/10

Excellent

01 Apr 2026

Mark

Staff very friendly and efficient

6/10

Pleasant

28 Mar 2026

James

Staff were friendly enough. Very money orientated. Car park you have to pay for.

Shower pressure not very good. No tea or coffee or milk available in the room. Poorly decorated and dirty in the corridor areas.

The towels didn’t smell very nice either. Food was good but very expensive. No sides with my mail meal as stated on the menu. The did give me sides eventually as I asked.

I won’t be going again.

Self

6/10

Pleasant

25 Mar 2026

Judith

It was very good and well served could not fault it

Friends_and_family Family

2/10

Poor

24 Mar 2026

Will

Where do I start? An airport hotel that’s nowhere near the airport with no travel connections ✅
Walking through the hallways you’d think some of the rooms had been raided with doors wide open and full of random bits of storage & litter around the hotel but that’s not something I’m personally bothered by as we were just staying the night.
Cold water works until you turn to hot water and the water stops coming out of both tap & shower ✅
Help number didn’t work. No bin bag, dirty toilet brush. Half a used roll of toilet paper & dirty floor with a toenail in my bedside draw as well as other debris.
I usually don’t bother with reviews for cheap hotels but come on guys, at least put in the effort for the bare minimum. No staff in the morning but a basket to put the key, which may have been the answer I needed.

Partner

2/10

Poor

24 Mar 2026

Prudent

The room I stayed was not in a good condition the curtain rails is bad, making the curtains fall, the toilet sit is visibly dirty. The corridor is filled with dirts on the floor. Poor staffing you will keep shouting or calling on for some one to attend to you at the reception or bar. I felt irritated the whole time. Had a bad experience

Self

6/10

Pleasant

19 Mar 2026

Elly

You get what you pay for! I needed a bed close to the airport for a very early morning flight and that’s exactly what this is. The hotel is very tired and the shower was possibly the worst I have ever had but it was so cheap and it’s location is excellent for the airport and easy parking

Self

2/10

Poor

18 Mar 2026

Ashley

Called by the hotel on the afternoon I was due to check-into to inform me that my stay was being cancelled (2 nights) due to there being no hot water or heating. So I ended up booking 2 nights elsewhere but have been charged for the stay with no indication of a refund being issued.

4/10

Poor

11 Mar 2026

Caroline

The room was dirty,previous occupant had used the bath with purple shampoo left all over the wall,old tissues on the floor and under the desk was full of fuff and dust never cleaned, the shower hel was an empty bottle with no lid or pump just fastened to the wall and the tea tray look dirty with no tea spoons.
I complained at reception and the receptionist said while I had been out it had been sorted, the dust under the table had gone and the shower gel filled but nothing else..

Self

8/10

Excellent

08 Mar 2026

Tim

Room was fine for a one-night stay - relatively close to airport

Family

2/10

Poor

04 Mar 2026

Sean

Internet almost didn’t reach the room. Staff were rude and appeared to have friends sat in the lobby, the first room I was given had visibly not been visited by house keeping as towels and old key card were out and the bed was a mess. When I got to the new room the chair was missing an arm and had wood protruding from where the arm would be attached and there was some kind of food smudged up the inside of the door. Terrible, nothing like the photos, as the room cleanliness was so poor I chose not to risk using the gym or pool.

Self

4/10

Poor

13 Feb 2026

Dale

Receptionist was friendly however the heating in the room was too much. Also, the only way I could sleep comfortably was on top of the duvet. I'd hoped to be well rested before going on my travels but left feeling tired and tense.

Leisure Self

2/10

Poor

11 Feb 2026

Tamara

On arrival greeted by a phone number to get staff member, bathroom shower was mixer tap but got a kink and wouldnt work properly, bugs in the bath, worse part was window was open with no handle to close it, room was freezing.
Breakfast was advertised on the web as £27 for 2, in hotel £11 each, we past. People smoking in another room on route down in the morning. We wont be back.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Day kakuhire

Great 👍 👌

Business

10/10

Exceptional

07 Feb 2026

Siobhan

Worth its price, really close to the airport, clean and tidy

Leisure Friends

10/10

Exceptional

05 Feb 2026

Aimee

staff were really friendly at the check in I arrived early and they sorted me out with early check in straight away ☺️we’re very helpful and kind I would recommend

Partner

4/10

Poor

01 Feb 2026

Kath

Needs a good refurb lift not working rooms need a lick of paint and a good clean bed comfy and bedding clean

Partner

6/10

Pleasant

19 Jan 2026

Cornelius

It needs the Lift Working

2/10

Poor

19 Jan 2026

Jenna

We were there about 25 minutes before leaving and booking another hotel. We had 2 rooms booked for 2 nights, both TVs were broken, the heating wasn't working in one room. Both bathrooms were dirty with nothing in them. And it had advertised a bar and restaurant but it had neither.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Meghan

The staff were so lovely, welcoming, and helpful on arrival. The hotel has recently gone under renovation, the hallways are still a bit retro but the rooms are updated and extemely spacious, perfect if you need to repack a suitcase before flying!

The bed was Huge and very comfy, and the bathroom was lovely. The towels were actually a decent size too. I requested a room with a bath and my request was fulfilled .

The only thing i suggest is calling ahead to ask about parking charges.

To the hotel - if you are a guest of the hotel parking really should be complimentary or at least a discounted rate.
The car park could also do with some lighting as it is very dark, especially in winter months.

Self

2/10

Poor

17 Jan 2026

Ian

Watch out for the £15 parking charge, the wifi was poor but that could have been where is was.

6/10

Pleasant

15 Jan 2026

Chris

First room had no power in bedroom, but managed to get us a new room which worked fine. Great for a airport stay over

10/10

Exceptional

14 Jan 2026

Leila Sadat

Staff welcoming and accommodating, room clean, excellent area and access

Leisure Self

4/10

Poor

13 Jan 2026

Sophia

The hotel room I was staying in looked run down and in need of some work. There were hairs in the bath, no food options available at the hotel seems below average expectations. I don't think it's right to charge customers who aren't using the car park for flights to park their cars at the hotel.

Business

2/10

Poor

12 Jan 2026

Nigel

Had to change rooms on arrival due the room not having been cleaned. The room we were given was freezing

8/10

Excellent

12 Jan 2026

Tayub

Clean room, friendly staff, nice smart TV and just general atmosphere was nice and relaxing 😎

Business Self

8/10

Excellent

12 Jan 2026

Ben

Great

Leisure Friends

8/10

Excellent

05 Jan 2026

Kenneth

Our room was clean, comfortable, spacious & everything worked. I feel the hotel is in need of a little refreshing. Very good value for money for our overnight stay close to Manchester Airport.

Partner

8/10

Excellent

05 Jan 2026

Gerald

N/a

Self

10/10

Exceptional

05 Jan 2026

Ellie

A quick overnight, the roof was clean, lovely super king bed and hot shower.
It was perfect for a £10 taxi to the airport.
No complaints what so ever.

Self

8/10

Excellent

04 Jan 2026

Wayne

Everything was ok. Very spacious room.

Partner

2/10

Poor

01 Jan 2026

Richard

Unable to put it into words how terrible my experience of staying here was. Actually checked out a day/night early to go to another hotel. Do yourself a favour and give this one a miss!!

Leisure Self

10/10

Exceptional

31 Dec 2025

Josiah Nii Ashie

Great

Business Self

8/10

Excellent

29 Dec 2025

Philip

Room was clean, TV, tea and coffee making facilities fine. It's a shame that hotel has no bar or restaurant. Hopefully they will reopen these soon

Self

4/10

Poor

29 Dec 2025

Jack

Everything was run down

6/10

Pleasant

29 Dec 2025

Esme

The way that the hotel is advertised is not actually what you get. It was very cheap to book a room for a night and it was clean, we slept well and in a nice quiet area. However, there is no bar, no restaurant and it is quite run down. It looks like it was turned over to another owner and they are struggling to run the hotel the way they want to. There was only one person on duty at the front desk; the lift was not working; the room was quite meagre. There is a pervasive smell of mildew in the reception. Also, do not expect an airport shuttle - you will need to get an Uber between £15-25 to the airport.

Overall, perfectly serviceable for a single night stay before your flight.

8/10

Excellent

28 Dec 2025

Philip

Clean room. Friendly staff. Shame no facilities at hotel, I e no bar or restaurant.

Self

6/10

Pleasant

28 Dec 2025

Zeeshan

Bathroom shower need fixing that’s why I not give good rating for facilities.

Friends_and_family Friends

2/10

Poor

28 Dec 2025

Tegan

Absolutely awful experience! Stayed for 1 night as had a flight to catch the next day. Got to the hotel at 4:30pm got given a room that hadn’t even been cleaned even though check in was at 3pm all whilst having to carry a 22kg suitcase up 4 flights of stairs. Asked the cleaner how long the wait would be for the room and she said 20 minutes, which I wasn’t happy about after travelling for 4 hours and as stated before the room should of been ready at 3pm. Carried the suitcase back down to the reception where the man on the desk told me the room was ready and I had to explain that it wasn’t, he then made us wait in the lobby and came back less than 5 minutes later telling me it was now ready, I wasn’t happy as I knew it hadn’t been cleaned properly. I asked him to change my room, after a bit of back of fourth we got a new room. This room wasn’t very clean and the shower didn’t even work. Spoke to the man on the desk again and asked for another new room. He then came back and tried to give me the same room he tried giving me the first time which still wasn’t cleaned. Again after a bit of back and fourth, he changed our room and we had to wait again for it to be cleaned. Finally we had a room but I was not happy. Absolutely awful experience and definitely would never return or recommend to anyone. The staff weren’t really bothered and took us far too long to finally get a room.

Partner

2/10

Poor

27 Dec 2025

Richard

Terrible experience. No heating and rude staff. Place should be closed down for H&S reasons. Dump of a place so DO NOT stay here! Checked out early (refund refused) to stay at a neighboring hotel. Trading Standard & Cheshire East Council aware

2/10

Poor

24 Dec 2025

Stella

The hotel is very tired, as soon as you walk through the doors, there is a strong unpleasant smell. It needs a complete makeover

Our room was large but very cold.

Partner

2/10

Poor

22 Dec 2025

Hoi Yan

I booked this hotel on 1 December for a stay on 15 December. Despite the listing stating that check-in was available at any time, when we arrived at around 9–10 pm we were told there was no room available for us.

The reception staff stated that our booking had been cancelled and that I should have received a notification. This did not happen. I received no email, message, or notification of any cancellation. We were then informed that due to an electricity issue the hotel could not accommodate us and were instructed to rebook another hotel ourselves via Expedia, despite the late hour.

Only after insisting on speaking to a manager were we offered a room with electricity, although it had no working shower. At that point, finding alternative accommodation was not realistic, leaving us with no real choice.

We paid in full for a confirmed booking yet the hotel failed to provide the agreed accommodation and attempted to shift responsibility onto the guest. The service was unprofessional and the handling of the situation was unacceptable.

I would strongly advise others not to stay at this hotel.

Partner

2/10

Poor

21 Dec 2025

Laura Jayne

The hotel looked run down and unkept. The room was badly decorated and there was graffiti on the desk/ dressing table. Wouldn't book again

Partner

6/10

Pleasant

20 Dec 2025

Angela

There was no airport shuttle service…I was told to download the uber app! There wasn’t any food available when I arrived at 7pm as I was told there wasn’t a restaurant so I had to go to the local Tesco. So I’m not sure how breakfast could be served and I left too early to find out. The room was inexpensive and served a purpose for my travel to the airport.

Leisure Self

2/10

Poor

17 Dec 2025

michelle

Dirty rude no restaurant or bar.

Partner

10/10

Exceptional

15 Dec 2025

Claire

Twin room was very clean, plenty of storage space and plugs for our 3 phone/watch chargers.
Comfy beds, friendly engaging receptionist

Friends_and_family Family

2/10

Poor

12 Dec 2025

Susan

Hotel needs complete refurbishment. No shuttle or bus or taxi service to the airport. Should not be called an airport hotel. Thick layer of dust on top of headboard. Some of the lights were not working. No spare bulbs. No lounge, bar or restaurant. Bed was comfortable and shower worked. That was the best you could say about it. Bath towels were thin. Hand towels non- existent. Bedroom furniture chipped and worn.

Partner

2/10

Poor

12 Dec 2025

Louis

Room was ok but surrounding outside looked derelict , rubbish all over , fly tipped sofa , pond full of litter , litter everywhere . Reception smelt damp , takeaway boxes and cans littering communal area , pile of dirty linen dumped on chair , all still there the next morning . Room was marginally better , but tired . No one on reception for check out or I would have pointed out the issues at the time .

Leisure Family

4/10

Poor

11 Dec 2025

Ian

No hot water and unclean. Room was nearly given away too

Friends_and_family Family

6/10

Pleasant

11 Dec 2025

Malcolm

Very helpful staff, place stinks of damp when you go in, rooms are OK, free parking was a bonus.

Partner

2/10

Poor

11 Dec 2025

Cheryl

On arrival we were put on the 4th floor lift was not working and we had to carry our luggage up the most horrible smell in the stair way. when we got to the room there were 2 single beds put together, and no running water in the bathroom, we were then put in a 2nd bedroom and that was the same no water!!!! By this time I was fuming staff were not very helpful and did not care we were put in a different bedroom after an hour of settling in it took about half an hour to run a bath the water was trickling!!!!! Then we were woken up to a loud bang the tv surrounding had come of the wall. Would not recommend this property at all to stay !!!!!😢 I think one star would be overrated for this place and for the price I have stayed in better quality for less

Leisure Partner

2/10

Poor

10 Dec 2025

Jack

When we had entered the building there was a hand written sign on the door saying they were overbooked and to claim a refund. The side door was forced open by someone who had been waiting for 20 mins already. No staff was in the building, garbage was left on tables, and more people were coming in to a place with no help or answers. We were left with nowhere to sleep and it being too late to find another hotel due to the time waited trying to figure this situation out. Outside of this, the hotel is in a disgusting state with a foul smell and left like it’s been abandoned for years. This hotel should be shut down.

2/10

Poor

09 Dec 2025

Tim

On the 4th-5th December 2025 I was pre booked into your establishment. Arriving after midnight following a stressful and lengthy journey I found a badly scrawled piece of torn paper greeting me on the hotel doorway. It informed me that due to overbookings, no rooms were available. I knew that in this modern age of high tec, this message simply couldn't be true and the only possible answer for the scrawled message was that it was a prank or poor joke stuck on the doorway. Heading inside to reception I found no sign of life. I hammered on office doors and still no employee came to assist. The longer I sought out any staff the more bewildering the whole episode became. I am well travelled across a career of over 50 years staying in hotels across the world. I have never in my whole life experienced anything that comes close to what I found in your hotel.
I was too tired to risk getting back in the car to drive to a professional establishment and so decided to find a chair and attempt to sleep for a few hours to refresh myself. Firstly, I found a toilet next to the reception and stepped inside to relieve myself and wash up. As the light came on I was appalled to see the state of the room. Toilet paper littering the floor along with dust and filth. The toilet seat was covered in faeces and the toilet itself blocked. The smell in the room was hideous. Leaving the room I wandered round the downstairs area finding litter of allsorts and general garbage and dirt across the whole area.

Business_and_leisure

2/10

Poor

08 Dec 2025

Bethany

Had the staff walking around the hotel around 3am slamming doors all the way through until around 6am

Self

8/10

Excellent

08 Dec 2025

Frank

Na

2/10

Poor

08 Dec 2025

Heena

There was never any staff around to help had to always wait 20mins for someone to come to reception, when checked in no lift working sent me to the 4th floor hotel was stinking of a weird vile stench, upon checking in to the room there was a used dirty towel hanging up in the cupboard cigarette ass all over the window ledg a fan covered in dust not working, the heating was off ff showered still the room we discusingly roasting complained to the receptionist they say they were I’ll send someone along and nobody ever appeared to the room to sort the issues out I would not even give 1 start for this

Leisure Family

2/10

Poor

07 Dec 2025

Sarah

The room
The staff
The amenities
Did not feel safe

Leisure Partner

2/10

Poor

06 Dec 2025

Barbara

Note on door saying hotel was over booked. Disgusting customer service

2/10

Poor

06 Dec 2025

Julie

The room it was vey neglected very musty smell all through the building tape on carpet
TV not working 3 times we asked them to fix it
No one came to fix then final told that it was unrepearable no spoon to stair drinks 2 out of the staff where very unhelpful the 3rd was at least honest

Leisure Self

4/10

Poor

06 Dec 2025

Geoffrey

Hotel smelt damp. Threadbare carpets and my room hadn't been cleaned properly. Stained bed sheets and clearly hadnt been vacuumed for some time as there were lots of 'stuff' underfoot.

Business

6/10

Pleasant

06 Dec 2025

Matthew

Great price hotel, shame the taxi from the airport cost £27 for a 9 miles trip.

Partner

2/10

Poor

05 Dec 2025

Kurtis

Worst hotel i have been to.
Only good think was the lady receptionist!

Partner

2/10

Poor

04 Dec 2025

Bethany

Currently writing this short of 4am due to getting woken up, not by rowdy guests, but by the staff stamping around, slamming and banging doors and just overall having 0 respect for the guests staying there. Would not recommend this hotel to anyone even if the price dropped down to £10 a night.

Partner

6/10

Pleasant

03 Dec 2025

Anna

Nice rooms but heated towel rail didn't work & shower was only tepid.
No bar/ bistro but understand that

Leisure Partner

2/10

Poor

01 Dec 2025

Rishan

Arrived at the property at 8pm and was told there were no rooms available, the reason was not explained at all and i was turned away with no where to stay. at least 5 others were turned away in the 40 mins i was there finding alternative shelter. no contact whatsoever from the property before i got there or after and no help with a refund of any kind. would not reccomend

Leisure Partner

6/10

Pleasant

01 Dec 2025

Daffyd

The ground floor rooms were fine, clean and showed signs of being refubished. However there were issues. I had to ask for tea bags and there was no water in the hot tap of the shower. The grounds and the rest of the hotel were in need of refubishment and care.
There was no resturant which i new beforehand which turned out to be a problem for me (no cafes open Sunday morning and no eating places locally Saturday evening) but that was my fault. It would be helpful to know that when booking.
The receptionist was on his 2nd day so was unable to have any local info.

Leisure Self

2/10

Poor

30 Nov 2025

Jason

*****AVOID ***** After waiting for 25 minutes, someone eventually attended the reception desk. Then waited another 25 mins while they checked my room was cleaned.... At 10pm!
Heating was on full with no way if turning it off. Even with windows open it was too hot to sleep (-3 outside) TV in the room, but no remote, kettle in the room, but no cups, tea, coffee or anything else. Bathroom was very dirty, carpet hadn't been vacuumed, plug sockets hanging off the wall, and the manager, who was pretending not to be the manager told me \"the manager had dismissed all staff.\" This place is finished. The place smells of cigarette smoke and is grimey throughout. And I will be asking for a refund before they run out of money.

Self

2/10

Poor

30 Nov 2025

Temitayo

I had the worst experience with my companion during our attempted check-in the other night.After a long and tiring journey, we arrived at the hotel expecting a clean and comfortable room. Unfortunately, what we encountered was completely unacceptable. Upon checking in, we were given our room key, only to find the room dirty, with an unmade bed, towels on the floor, and clear signs it had not been serviced. I immediately returned to the front desk and instead of receiving an apology or proper assistance, I was simply handed another key. To my surprise and disappointment, the second room was in the exact same condition—dirty, unprepared, and completely unfit for guests. I have never experienced anything like this in any hotel. What made the situation even worse was the unapologetic and indifferent attitude of the staff. There was no acknowledgment of the inconvenience caused, no attempt to resolve the issue professionally, and no concern for our comfort. Due to the poor condition of the rooms and the staff’s lack of care, we had no choice but to leave the hotel and find alternative accommodation at that time, which was stressful and inconvenient.

Leisure Family