Innbelfast

6/10

Pleasant

17 Sep 2022

Melina

An outdated facility, room was not very clean and the decor was dated. The beds were comfortable. The location to the University, Ulster Museum, and Botanical Gardens were exceptional. A healthy walk to city centre. The staff was kind and helpful. They allowed us to store our luggage for the day after we checked out.

Self

4/10

Poor

10 Sep 2022

Laurel

Wouldn’t recommend 😕

It was in a good location but the place was very dated. Carpet strip was coming through my husband stepped on it and cut his foot.

Partner

8/10

Excellent

30 Aug 2022

Debbie

Weekend away

Very expensive hotel for the room we had. Then they charged us for parking which I thought was a bit of a joke. We paid €500 for 2 nights. The girl in reception was lovely.

Partner

4/10

Poor

11 Aug 2022

Michael

Unsatisfactory experience

Upon arrival i was told there was no food available in the hotel so after a long tiring day, I had to go in search of dinner.
The room facilities left much to be desired with faulty media equipment and no air conditioning and the towels in the bathroom didnt look fresh and the soaps were part used.
All in all not a place I'd return to or recommend.

Business

6/10

Pleasant

06 Aug 2022

Fergal

Dated

The hotel is very dated and in need of an overhaul.

Self

4/10

Poor

25 Jul 2022

Andrew

Disappointment

Friendly but not well groomed staff, hotel had no restaurant for evening meals or breakfast! This made it very inconvenient for my stay and had to make other arrangements to eat. Overall very poor and wouldn't recommend anyone to stay.

Business

4/10

Poor

10 Jul 2022

Michelle

Mini getaway

The best part of our stay in this hotel was that it was very accessible for us as we attended an event in the pub right beside the hotel.

When we walked into the hotel first we felt like it was dark, dingy & had an eerie atmosphere. The check-in was ok not much information was given to us. Then when we entered the room it looked dirty, old fashioned & had a weird smell. We felt that everything that was in the room was dirty - the kettle had limescale inside, carpet was worn, walls were dirty, water pressure in the taps in the bathroom were low.

The worst part of our stay was the price we payed for the car park. We payed £7 which converts to €10. Plus the check-out experience was not pleasant, there was no one at the reception desk when we approached it & the guy just asked for our room number & then asked for the money for the carpark - not a hi/hello how was your stay. He just looked unbothered & uninterested.

Partner

2/10

Poor

23 Aug 2021

Peadar

Was so disappointed by how much this property has declined as we used to go to Christmas partys in it regularly and always has a great time but when we arrived on Saturday it was instantly noticeable how neglected it has become. Phone in room covered in some sticky debris with blonde hair adhered to it. View from room was the back of a busy portaloo for the adjacent bar so had to keep curtains closed for privacy. Shower door did not contain the water when showering so had to use towels to dry the floor. No mention at any point of paid parking (even on check-in when registering vehicle details then the next day had the rudest male receptionist refuse to lift barrier as we “need to pay” and when I remarked there was a sign advising “Free Guest Parking” was told that that was for “OUR guests” and i had to pay “because i booked with someone else (Expedia) and it was up to them to tell about the paid parking”.

Leisure Friends

10/10

Exceptional

22 Aug 2021

Megan

Great service throughout our two night stay

Friends_and_family Friends

10/10

Exceptional

15 Aug 2021

Verified traveler

Great location, within walking distance of pretty much the whole city. Staff were very helpful and efficient, breakfast was good, room of decent size and nice bar/lounge area. Shower was not good, very little pressure and the bathroom seemed very old and probably in need of being done up. Overall, we had a good experience and would stay again for convenience

Leisure Friends

6/10

Pleasant

09 Aug 2021

Conor

Basic But Staff Great !!

Its very basic but the staff in there are very friendly and work really hard. The hotel needs a full modernisation from top to bottom but to just sleep there its fine

Friends_and_family Family

2/10

Poor

21 Oct 2020

John

Worst place I've been to

Carpets stained no bulb in the hallway girl on reception attitude was really bad could smell old smoke hair in the bathroom sink will defo not go back I never continue my stay I went else where

Friends_and_family Family

4/10

Poor

12 Oct 2020

Judith

onking neighbours

My food In. restaurant was ok but my problem was the people in the room next door kept me awake with there love making when I said to reception on checkout all they did was snigger at me so I’m afraid I won’t be going back as I’ve stayed in lots of different hotels across the world n never had this problem before

Self

4/10

Poor

21 Sep 2020

julie-ann

Disappointing stay

I booked a night here for my husbands birthday, location is really good but that is about all. We booked a double room, which was clean but very outdated. Description said tea/coffee making facilities but we didn't even have a kettle! From midnight right through until 9am there was constant banging and shouting coming from the other rooms around us, sounded like an all night rave. Got up in the morning to have a shower but no hot water, absolutely freezing!

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Partner

10/10

Exceptional

13 Sep 2020

Nicky

reat stay

Lovely hotel have stayed lots of times great location great food friendly staff

Friends_and_family Family

10/10

Exceptional

27 Aug 2020

David

Night Stay

Had a 2 night stay. Staff very friendly and helpful, nothing too much trouble. Room lovely with special attention to COVID-19.
Would definitely recommend.

Partner

6/10

Pleasant

20 Aug 2020

David

The stay was just ok . My payment was taken out of card which I wanted to pay at start with cash. On return to room second evening door was open . Manager came up checked room no answers how it was open, we pulled door on leaveing and checked it. No answer not very helpful .

Partner

6/10

Pleasant

17 Aug 2020

Anthony

Last minute booking

2nd time staying here. It is a good hotel and the price and location are tough to beat but.... And there is a but? There's no air con in room. Yes it's Ireland so what. We couldn't sleep with the muggy heat in our room. With the window open we had to put up with an alarm going off nearby for around an hour and a half. Also whilst good value prices are great maybe they attract a different sort of customer?. Added to the heat and alarms was a couple of buffoons in an nearby room talking (& arguing) like it was the middle of the day, not half 5/6am in the morning!?! But happy to try again as these could all easily be one off things and just bad luck to he ave all 3 at once!

Partner

8/10

Excellent

02 Aug 2020

Jacqueline

Family time.

Reception staff were lovely. I had no room service and needed to ask for a rubbish bag to empty room. Noisy in a sat night, my 8 yr old had to wear her ear defenders to sleep. Mid week would be best if you have small kids. Best hotel for parking which can be a pain in Belfast.

Friends_and_family Family

10/10

Exceptional

12 Jul 2020

Kerry

The staff were lovely and friendly

Partner

8/10

Excellent

12 Mar 2020

Justin

Great for a one night stay

Hotel is across from the University, decent restaurants and services in a walkable area but a little futher from city center than we anticipated. Service was lovely, hotel is clean.

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

Good location near to city centte & University .

Leisure

8/10

Excellent

09 Mar 2020

Verified traveler

I did like most of the facilities at the hotel, just didn't really like the shower.

Leisure Family

8/10

Excellent

02 Mar 2020

Elizabeth

Enjoying

Friends_and_family Family

6/10

Pleasant

23 Feb 2020

maureen

Evening out

Hotel public areas lovely
Unfortunatly bedroom was in a time warp and very dated 😩

Partner

8/10

Excellent

17 Feb 2020

Verified traveler

Although our stay was cut short, we could not fault the property however we were unaware of the boxing going on therefore the noise and numerous amount of people really did make us feel uncomfortable.

Leisure Partner

8/10

Excellent

14 Feb 2020

Ruth

Everything was fine had a good sleep was nice and peaceful

Family

10/10

Exceptional

02 Feb 2020

Verified traveler

Great hotel and location, will definitely be staying again. Room was lovely and the bathroom was so clean with the shower being so new.

Leisure Partner

8/10

Excellent

27 Jan 2020

Verified traveler

Great generally but noise at night

Good experience overall however noise on second night kept us up.

Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

lovely hotel, in a nice area, very close to shops and restaurants etc

Business_and_leisure Family

6/10

Pleasant

03 Jan 2020

Kenneth

Nothing special but ok for a short stay.

Staff good. Food standard but tasty. Comfy bed but bathroom dated, poor shower. No serious issues, ok for a couple of nights.

Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

Found no faults staff friendly and helpful.Food very good. One thing if only car park was free i think it would attract more people.

Leisure

10/10

Exceptional

02 Dec 2019

Verified traveler

Great Hotel lovely clean rooms evrything you need and Friendly staff great location stayed here a few times love it

Leisure Partner

6/10

Pleasant

21 Nov 2019

Ann Marie

O.k. Stay

I only stayed a night and it was o.k. However, the TV antenna was pulled out and the TV had to be reprogrammed, also the kettle did not work and needed to be replaced. It was a cold night, I tried to set up the heating correctly but it would not get warm.Staff was very friendly , quick and super helpful but the room should have been checked and been o.k. before I moved in. Car park facility was great to have. Location is cool.

Self

8/10

Excellent

18 Nov 2019

Alyson

Nice comfy mattress and pillows. Room a good size for 3 people

Leisure Family

8/10

Excellent

12 Nov 2019

Thomas

Ok to stay and good size on parking area

Friends_and_family Family

6/10

Pleasant

11 Nov 2019

Darren

The staff where lovely, hotel itself was nice. Music was extremely l

Partner

6/10

Pleasant

29 Oct 2019

adele

1 Time only.

Went to Belfast for 1 night. Hotel looked ok but the bedroom needed a good clean. The radiator had a liad of dust on it. The mirrors were smeary. The floor needed a good hoover. The tiles in bathroom needed a good scrub especially behind the bathroom door. Bath wasnt clean.

Friends_and_family Family

4/10

Poor

13 Oct 2019

Verified traveler

Outdated and uncomfortable

Bed was two singles pushed together, it was very uncomfortable felt like the springs had gone. There are no charging ports for phones and sockets too far away from bedside. Shower Luke warm water.

Business

10/10

Exceptional

11 Oct 2019

John

Staff Couldn't do enough for us : )

The staff were fantastic and could not be more helpful, they gave us complimentary tea while they took our bags to our room. the food was great

Business

8/10

Excellent

03 Oct 2019

Verified traveler

Had enough to keep you happy for short stay. Helpful staff when we checked if had left an item.

Leisure Partner

8/10

Excellent

25 Sep 2019

Verified traveler

The staff were very friendly and accommodating, and a comfortable bed!

Business Self

10/10

Exceptional

23 Sep 2019

Verified traveler

Great hotel

Lovely clean hotel and very central

Friends_and_family Family

4/10

Poor

12 Aug 2019

Verified traveler

Poor property rooms shabby need major refurbish its such a pity as this hotel could be lovely

8/10

Excellent

10 Aug 2019

Verified traveler

The property was fine close to the city and very convient

Leisure Family

10/10

Exceptional

07 Aug 2019

Mark

Great friendly place

V friendly welcome on arrival. Clean reception area, very spacious. Room excellent. Clean and spacious. Not air conditioned but open window allowed for ventilation. Bar well stocked. Breakfast staff very friendly and helpful. I would thoroughly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

07 Aug 2019

Stan

Location was great, not too close to the busy city centre but within easy walking distance to it.

Leisure Self

8/10

Excellent

31 Jul 2019

Verified traveler

The hotel staff were very accommodating and friendly, they are a reflection of the Irish spirit. From the very moment I checked in to the time I checked out they were spot on. The hotel itself was a good experience, not the best ever, but just good enough to consider staying there again if I ever visit Belfast again.

Self

6/10

Pleasant

29 Jul 2019

Verified traveler

I was led to believe that i had booked a superior double room, but after viewing a friends room which was supposed to be a twin that they had booked. The rooms were exactly the same. No difference between standard and superior.

Friends_and_family Family

8/10

Excellent

23 Jul 2019

Verified traveler

Staff was exceptional in assisting with all our inquiries!

Leisure Family

10/10

Exceptional

19 Jul 2019

Jonjo

Good

Partner

2/10

Poor

01 Jul 2019

Verified traveler

No security at night!

There is no security late at night! I had several unwanted people knocking on my door at all hours! Reception was contacted after the 3rd and 4th who had been seen leaving the hotel minutes after entering. I was moved to a \"better\" room for my 2nd night but it was directly above a wedding party so, again, I was kept awake. I spoke with the general manager and duty manager after each incident and did receive a small refund and an apology. They have said they would contact the police about the unwanted persons to my door. I recommend the hotel has adequate security measures in place for after hours. Genuine guests will be happy to provide their room queue at the main entrance late at night, knowing that they feel secure. Upon checking out, I also made the team aware of issues with both rooms, such as the room being too hot, shower issues and general uncleanliness.

6/10

Pleasant

01 Jul 2019

Verified traveler

was ok

6/10

Pleasant

30 Jun 2019

Pauline

Rooms need a revamp but they were clean.

4/10

Poor

24 Jun 2019

Verified traveler

The room.was not nice. There was absolutely no care factor what so ever and had to call for milk in the morning to go with our very bad selection of tea and coffee. Not sure if it was because we used a voucher that they put us in the worst room ever, stinky mouldy bathroom and right next to the hall entry door that slammed loudly every time some one walked through it. Check in was manic unorganised and embarrassing and check out was rude no eye contact and absolutely no care factor of how our stay was. I felt like we stayed in a cheap motel on the side of an abandoned highway. Stars for location. But will never stay here again or reccomend

Partner

6/10

Pleasant

23 Jun 2019

Verified traveler

I never got much sleep as the room was very hot no air con and window only opened the smallest little bit ... staff were friendly

6/10

Pleasant

23 Jun 2019

Verified traveler

It was booked for my daughter a lot of confusion when I booked room as I requested breakfast price was changed twice and when the down for breakfast they were told they weren't on the list after it had been paid .. my daughter informed bath had mould on it and Def was worth the money that was paid

8/10

Excellent

16 Jun 2019

Verified traveler

older hotel. noisy street conditions all night.we stayed for the location so the noise was expected.

Leisure Partner

8/10

Excellent

15 Jun 2019

Leslie

Great value and great location!

Family

6/10

Pleasant

06 Jun 2019

Verified traveler

Room was dusty and obviously hadn't been properly cleaned for some time.Dust evident on glass shelves and tables in room

Leisure Partner

8/10

Excellent

02 Jun 2019

J M

Poor ventilation

Excellent service, great staff, but very poor ventilation in the room

Friends

6/10

Pleasant

27 May 2019

karen

The beds were clean and comfortable. The decor is a bit dated. Bathroom floor had a clump of hair behind the door, other than that it was clean. The staff were lovely and very helpful. Hotel was busy, but no noise during the night which actually surprised us.

Family

10/10

Exceptional

26 May 2019

Verified traveler

Hotel was as expected, clean and tidy with polite staff. The pillows were the usual hotel rubbish and not enough tea/coffee sachets, other than that it was fine

Leisure Partner

8/10

Excellent

23 May 2019

Verified traveler

Liked the car parking, location near Queens, general ambiance.
Disliked our room as no view, dysfunctional lighting switches, couldn't get shower turned off easily and no refund for one of our rooms, due to hospitalisation,? Specially when I am a frequent customer, which was totally overlooked. They need to consider customers on a one to one basis.

Business Partner

10/10

Exceptional

19 May 2019

Paula

My stay at The Wellington Park Hotel

I enjoyed my stay at the Wellington Park Hotel which was in walking distance to the University, Botanical gardens and many cafe's, shops & restaurants.
My room was clean and comfortable, albeit the bathroom was in need of a make over.
Free parking and Wifi was provided at the hotel.

10/10

Exceptional

01 May 2019

Verified traveler

Convenience and friendliness. No fuss carparking facilities. Comfortable beds.

Business_and_leisure Self

10/10

Exceptional

24 Apr 2019

Verified traveler

Location great . Safe parking, walking distance to centre

Leisure Family

6/10

Pleasant

15 Apr 2019

Verified traveler

The Hotel is near the city center. The amount I paid for room only 95 euro plus 5 pound parking fee is way to much for a hotel like this.Its very basic but the staff are very friendly and very helpful and the food is very nice also. I did cut my finger on something in the bathroom but I couldn't find out what it was, when I informed reception in the morning the young fella at the desk kindly got me a plaster, in fairness although it was sore at the time and it is still sore its not a matter of life and death. If they drop their prices a bit I would go back to this place.

Business Self

10/10

Exceptional

19 Mar 2019

Verified traveler

i stayed at the hotel on an extremely busy night..St Patricks night...and was concerned about possible crowds and noise during my stay.. due to excellent organisation and management.. the student crowds were confined to a separate area from guests and suitable bedrooms were allocated to avoid high noise levels. .I was extremely impressed with the forward planning and consideration for guests!

Leisure Self

8/10

Excellent

02 Mar 2019

Verified traveler

Convenient to bars and restaurants and Belfast night life. Peaceful nights sleep with no noise of the surroundings areas. Low price car parking. Would recommend it as a value for money place to stay in bustling Belfast

Business Self

10/10

Exceptional

25 Feb 2019

WL

Nice sized bedroom very clean , bathroom bit small and heating stayed on all nite but overall a nice overnight stay ......

Leisure Partner

8/10

Excellent

24 Feb 2019

Jennie Shiels

Great location, beautiful lobby etc but as soon as you get to the bedroom side it’s like a completely different hotel. Frayed carpets, chunks out of the walls,needs painted etc

Partner

10/10

Exceptional

14 Feb 2019

Harry

Location was great and the car parking was secure. Will stay here again for sure. Only let down was the breakfast. Overall very good.

Leisure Partner

8/10

Excellent

14 Feb 2019

Verified traveler

The rooms were very clean and spacious. Staff at front desk were very helpful and informative.

Leisure Partner

6/10

Pleasant

10 Feb 2019

Verified traveler

There was limited heating in the room, the mattress was very uncomfortable, and the room just had generally a cold feel to it

Leisure Partner

8/10

Excellent

09 Feb 2019

Verified traveler

Liked car park and leather seating
Didn't like no armchair in our room

Business_and_leisure Family

2/10

Poor

04 Feb 2019

Verified traveler

Rundown room in need of an update and clean.

Friendly staff, The room was nothing like photos with dirty marks on the switches and walls. Spend the extra £20 and stay at a 4* instead. Bathroom in need of an update.

Partner

8/10

Excellent

01 Feb 2019

John

Short and sweet

Brief and too the point. Enjoyed running/walking in the Botanical gardens. Staff very approachable and helpful as usual. Very decent price.

10/10

Exceptional

29 Jan 2019

Rachel

Was amazing

Family

8/10

Excellent

23 Jan 2019

Verified traveler

What the hotel lacked the staff made it up lovely staff lovely management

8/10

Excellent

16 Jan 2019

ANDY

Functional

Stayed at hotel as was venue for a conference, and whilst functional the hotel and rooms were far too hot. The restaurant wasn’t open on the evening, although bar food was available and the bar staff were very helpful and excellent.
The hot water in room took over 15mins to come through and involved running the taps and bath to accelerate the process!

10/10

Exceptional

16 Jan 2019

Verified traveler

Close to the university
Staff were very helpful and polite

6/10

Pleasant

14 Jan 2019

TMax

Friendly, helpful staff, good central location for city exploration. Hotel decor is dated, lounge/bar area desperately needs tlc - not somewhere we wanted to hang about in so we didn't spend any time / money there.

6/10

Pleasant

12 Jan 2019

Mark

Ok if on a budget.

Ok. Friendly checkin not so friendly checkout. Hotel is dated but room was pretty good, nice size and good en-suite. Budget friendly.
Parking is £5 per night if not booked thru hotel.
Hotel bar prices pretty good.
Breakfast was good, friendly guy serving. £10 if not included in your booking. (ps, their sterling/euro exchange rate very good, may save on transaction charges with your bank if the rate suits you on the day).

8/10

Excellent

08 Jan 2019

Verified traveler

We only stayed one night, bed was very comfortable, staff very friendly and helpful.

6/10

Pleasant

07 Jan 2019

Verified traveler

The hotel is ok for a one night stop over. It is in need of some TLC as looks dated. Also in the morning there was no hot water. We rang reception who were very helpful but told us that because it was an old building the water sometimes took a while to run through the pipes. It took 30 mins for tepid water to come through so we couldn't have a shower

10/10

Exceptional

04 Jan 2019

Verified traveler

Lovely warm and comfortable hotel close to city centre and cafes and restaurants. Really good base to explore Ireland from

4/10

Poor

02 Jan 2019

Shah

Room was far too warm and could only open one window slightly. Room was tired looking could do with redecoration and not overly clean.

10/10

Exceptional

02 Jan 2019

Verified traveler

Enjoyable, room was slightly too warm at night but overall good experience

8/10

Excellent

02 Jan 2019

Verified traveler

Small, friendly hotel, good value for money and right in the heart of Queens quarter. The helpful staff made for a pleasant stay.

10/10

Exceptional

01 Jan 2019

Jade

Great staff, comfy stay

Lovely staff members, had a rowdy group next door, however staff handled it quickly and efficiently. Hotel was clean and tea making facilities were wonderful. Would definitely stay again. Reception 5* service.

Partner

6/10

Pleasant

29 Dec 2018

Deane

Value for money

Great value for money and good location, hotel just getting a bit tired, rooms were clean, but uncomfortably warm . Staff were very friendly, but breakfast was awful almost like an after thought. Spend your £10 and go out and have breakfast overall 6 out of ten would be my mark !!!

Friends

4/10

Poor

28 Dec 2018

Verified traveler

We did not expect anything greatbas we didn’t pay a lot of money but the heat in the room was mind blown, we could not control it at all, we had to sleep with the window open all night and the noise from the local pub was not helping!

The shower gel/shampoo was not good! I also rang reception to see if they had any toothpaste and they said no! Maybe something to think about!

We could not keep the beside lights on without having all the lights on which was very inconvenient at bed time!

Happy with the room in terms of cleanliness

10/10

Exceptional

24 Dec 2018

Paula

Great value for money.

Nice hotel. Was extremely happy with the service and the food and the local area. Close enough to walk into town although I enjoyed the ambiance of the outside hotel bar.

8/10

Excellent

24 Dec 2018

Verified traveler

Nice hotel, would stay again!

Nice hotel with friendly reception staff. Bed really comfy, only downside was the shower wasn’t that powerful or hot. Had to wait ages to heat up even a tiny bit. Otherwise good hotel and would stay again.

Partner

8/10

Excellent

18 Dec 2018

Verified traveler

Friendly staff. Nice clean hotel. Would definitely stay again.

6/10

Pleasant

17 Dec 2018

Verified traveler

For one night only!

Friendly staff. Bedroom comfortable. Hotel a bit knocked about and needs refurbishment. OK for one night, attending a party there.

Friends

2/10

Poor

15 Dec 2018

Verified traveler

Staff were lovely but hotel and bedroom were a let down. It all needs updated. The bathroom had mound in it and the bed was hard. We could hear the music from the bar. Walls could do with being washed or repainted.

2/10

Poor

12 Dec 2018

Niamh

So run down bathroom dirty bedroom dusty pillows so uncomfortable never again

Partner

10/10

Exceptional

27 Nov 2018

Rowan

Excellent customer service and went the extra mile with everything we asked for! Will definitely be returning in the future!

Partner