Name: Malmaison Belfast
Address: Victoria Street, 34-38, Belfast, BT1 3GH, GB

6/10

Pleasant

18 Jul 2026

Tracy

Great hotel and location however no A/C in the room; there was a fan supplied but made it difficult to sleep with the noise of the fan. I do appreciate however the hot weather in Belfast is not the norm
Lighting in room was not conducive for getting ready for a night out, specifically doing makeup, would be helpful to have a mirror light

Self

2/10

Poor

17 Jul 2026

Lisa

As someone who isn't super fussy and has stayed at all sorts of accommodations, this was by far my worst experience to date. Firstly there is NO AIR MOVEMENT at all. We were given a room that opened into a business/loading dock area and with the heat and zero breeze, the fan provided couldn't even bring relief. It was unbearably stuffy and musty. All of the spaces were so dark and dingy and there was dirt along all the hallways baseboards, beat up and dented doors, severe water damage in our bathroom, mold along the ceilings and broken furniture. When we went to check out, we couldn't find a single staff member on the main floor. We even wandered through the restaurants. We eventually took a sticky note and pen from the front desk and left a note with our room key. I'm not joking when I say this was the worst hotel I've stayed in.

Partner

4/10

Poor

13 Jul 2026

Joseph

A 630am fire alarm kind of ruins the experience!

Partner

10/10

Exceptional

11 Jul 2026

Allen

Overall a great hotel in Belfast. Centrally located to the major areas all with walking distance. Easy to buses and train. Great staff and great breakfast.

Partner

10/10

Exceptional

10 Jul 2026

Brigid

Clean, big rooms with a great breakfast in an ideal location. The city is very walkable from here with tons of restaurants and pubs.

Family

10/10

Exceptional

06 Jul 2026

Leanne

Amazing big spacious

6/10

Pleasant

04 Jul 2026

Adrienne

A nice big room with a small but ok bathroom. (Shower door leaked however.) I think my biggest issue with the hotel is the dated decor. The black is dreary rather than elegant, the artwork seems 1970’s, the lobby small and absolutely uninspired and uninviting. No sitting area other than the bar which is awkward when waiting. For such an historic building, update the design!

Friends

10/10

Exceptional

26 Jun 2026

Anne

Great location ,helpful staff.

Family

8/10

Excellent

23 Jun 2026

Darren

Down side was the breakfast wasn't available until 07:00am and I had to be out the hotel traveling to clients just after 07;00am so no time to enjoy breakfast.
Also restaurant was closed most nights and had to order foo in the bar area and when tables were booked it left not many places to sit comfortably

Self

6/10

Pleasant

20 Jun 2026

James Philip

We stayed at the Malmaison for two nights in a twin room. We arrived at around noon and the helpful reception staff arranged to look after our luggage until our room was ready. This allowed us to go and explore Belfast. After returning later, we were struck by how dark the interior of the hotel is, in particular the corridors. Our room was also oddly lit with an eclectic selection of angle-poise lamps, down lights and hanging vintage bulbs. We were visiting the Titanic Museum the following day and had bought some programmes to watch on the hotel TV. These were on a USB stick. Unfortunately, the USB ports on the TV had been disabled and the Chromecast feature on the TV menu didn't work either. We reported the issue to Reception but all of the TVs in the hotel had the same problem and no solution was forthcoming during our stay. On our first night there had been a wedding in the hotel and the guests talked loudly in the corridors until the early hours, so we didn't get much sleep initially. We had breakfast each morning in the hotel. The toaster barely toasted the bread on just one side and needed multiple passes to get a satisfactory result. The coffee machine was out of order so coffee had to be ordered from staff. I ordered a black coffee at the same time as I ordered my breakfast but it still hadn't arrived by the time I'd eaten it. Location wise, the hotel is next to a busy main road but is a good compromise for both the city centre and the Titanic Quarter.

Friends

8/10

Excellent

17 Jun 2026

Dominique

The location was great (just outside old town, near the water) and room quite spacious. No conditioner in room, nor moisturizing cream. Super quick check in. Overall, satisfying hotel.

Self

10/10

Exceptional

14 Jun 2026

Sara

Wonderful staff, I loved my stay here

Self

10/10

Exceptional

12 Jun 2026

Robert

Great place

8/10

Excellent

10 Jun 2026

Freddie

Hi room 201 bathroom needs a few repairs bar staff excellent.

Partner

8/10

Excellent

08 Jun 2026

Jennifer

Great location. Great restaurant and bar. Andrew was wonderful in the restaurant. Nice size room, comfortable bed. Helpful staff for arranging transportation. Highly Recommend.

Partner

8/10

Excellent

07 Jun 2026

W

Nice hotel and central to town

Partner

8/10

Excellent

06 Jun 2026

Brigid

All good. Great location.

Partner

10/10

Exceptional

05 Jun 2026

Adrian

The staff were very friendly and welcoming and the location is fantastic . Absolutely beautiful place to stay

Friends

10/10

Exceptional

02 Jun 2026

Oonagh

Food was exceptional especially the dinner menu. Breakfast was equally as good but staff were really under pressure coffee machine not working and too few staff but despite this the staff on were really friendly and gave 100%. Hotel itself was quite dark. Reception was efficient and friendly. Rooms lovely and comfortable. Location excellent

Partner

10/10

Exceptional

29 May 2026

Scott

This hotel is old. And I mean OLD. The building feels like it's hundreds of years old and this really adds to the atmosphere and experience. If you want an ultra modern, brand new space, this hotel is not for you. If you want a unique experience in a beautiful historic building, try the Malmaison!

Partner

10/10

Exceptional

27 May 2026

Joanne Sara

My family & I have just returned from a trip to Belfast and stayed at the beautiful Malmaison in Victoria Street. We wanted a quality hotel in the centre of Belfast - close to the Titanic Experience and a variety of bars/restaurants - and we were not disappointed. The Malmaison certainly lived up to its reputation as a luxurious hotel: beautifully decorated, spacious, spotless bedrooms, delicious food, and professional, friendly, attentive staff. We would certainly stay in the Malmaison again! Thank you.

Family

8/10

Excellent

24 May 2026

Kate

Window in room did not latch.

Family

4/10

Poor

24 May 2026

Karen

As a gold member at Hotels.com I received no offer of upgrade or drinks voucher yet my colleagues who are not Hotels. Com members did!
The room had no air conditioning and no option to open the window.
The bed was not made between nights, simply turned down with no effort to plump pillows.
The bathroom amenities were poor, no conditioner, hand/body cream etc

All in all, for the price of this hotel you can get a lot better!

Business

6/10

Pleasant

14 May 2026

Larry

Too dark! Needs a revamp!!!

Partner

6/10

Pleasant

12 May 2026

Linda

Nice room but showing some wear.
Room overlooked a very busy street and it was quite noisy most of the night.
The front desk said they couldn’t move us and gave us ear plugs.

Partner

6/10

Pleasant

11 May 2026

Judith Janelle

The staff (front desk, restaurant, bar) were all excellent. Friendly, professional, willing to go the extra step. The food I had (two breakfasts, two lunches) was very good; fresh and well presented. What was far less appealing was the property itself. It's an historic building but for some reason management has decided to run with a \"hip/moody/verging on bordello\" vibe. Beginning with the elevator, on thru the halls and into the room I occupied, the lighting was almost nonexistent. This was particularly annoying in my room. While the entire place may be antiseptically clean, this low lighting and dark colors and some needs-replacing drapery and upholstery, makes it feel like it needs cleaning.

Self

10/10

Exceptional

03 May 2026

Sara

Attentive staff, good bar menu and comfortable room.

8/10

Excellent

02 May 2026

Catherine

The bar staff and breakfrast staff lovely, good stock of rum , breakfast tasty but not full irish continental great. We got good price on room , if was full price wouldnt have been happy as need of repair, loose floor tiles in bathroom floor ,rattling window where we slept , carpet dirty (needed hoovered) bathroom ( had to wipe away hairs from sink and toilet and bath.in the bar under table dirty from previous people eating .

Partner

10/10

Exceptional

30 Apr 2026

Keith

Great hotel in historic building in the Cathedral Quarter which is exactly where you want to be when you stay in Belfast!

Friends

6/10

Pleasant

21 Apr 2026

Alison

I was disappointed. I have stayed here many times before but not for a couple of years and it's gone downhill badly. I found the staff unhelpful mostly. Breakfast was poor - not even marmalade! There were no communal areas available to sit after I had checked out and generally the whole place felt tired

Self

6/10

Pleasant

20 Apr 2026

Nigel

Room was very dark and clearly for those with di

8/10

Excellent

19 Apr 2026

John

Good location, room was a bit tired and was noisy on occasion

Partner

8/10

Excellent

18 Apr 2026

Michelle

Decent sized room but overlooked by a neighbouring terrace. Bathroom was basic and tired. Staff were really lovely. Location is excellent for city centre.

Self

2/10

Poor

18 Apr 2026

Tamara

The beds were so small and uncomfortable. Staff looked miserable most of the time. The breakfast was a ridiculous £20pp for basic continental (some fruit and not fresh bakery items).
Our bathroom had notably not been deep cleaned for ages, the shower was gross and towels weren’t great either.
Overall the worst hotel we stayed at in Belfast. Not worth the money at all.
The only thing it has going for it was the location. This chain of hotels have really gone down in quality, will be avoiding them in future.

Partner

8/10

Excellent

16 Apr 2026

Luke

Staff are relly nice and helpful with any questions. Rooms could use real coffee.. that instant stuff is gross.

10/10

Exceptional

10 Apr 2026

Jill

Great value for money… lovely decorated rooms, very comfortable/clean throughout. Staff at front desk, bar area and at breakfast all very friendly accommodating and nothing was too much bother.
The chaps running the breakfast area were excellent, chatty and more than helpful going beyond their duty at times!
Enjoy the stay, very accessible for all areas of shopping, entertainment etc everything walking distance.

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Linda Jane

The hotel needs some TLC - lots of little things needing repaired, making it look tired.
Staff were excellent, in particular, Addison in the restaurant, that boy has the perfect demeanor for customer service - give him a pay rise!!

Partner

8/10

Excellent

31 Mar 2026

Simon

Great location, very clean and a wonderful atmosphere in the bar.
The rooms a starting to feel a little tired but nothing that would put mw off returning.

Partner

8/10

Excellent

30 Mar 2026

Amanda

Great staff on arrival and throughout. Room was spacious with pretty much everything you would need including a fridge and a coffee machine. There were also biscuits and a 2 Ferraro Roche. Huge star for that! Staff couldn’t do enough to help. Any requests or issues were actioned immediately. A few critique (which would not stop me staying at the hotel again: the shampoo and body wash were attached to the wall. I had a lovely hot bath but it was a struggle to reach the pump. Some body lotion would have been a nice touch. On the first morning I found the cooked breakfast to be a bit lacking but the French toast on the second morning was absolutely delicious and my daughter’s boiled eggs were cooked to perfection. There was also a help yourself continental breakfast. Sadly for the hotel on the second morning there was quite a substantial leak through the ceiling into the dining room. Not the hotels fault but huge buckets of murky brown water in the middle of the floor where you were trying to eat was a bit off putting. I would respectfully suggest that guests should maybe have been steered to the bar/lounge for breakfast during this emergency. Again, this is meant as constructive feedback and NOT criticism. Thank you

8/10

Excellent

29 Mar 2026

Catherine

Bar excellen venue

Partner

6/10

Pleasant

29 Mar 2026

Jacqueline

Check in slow, not enough tea or coffee in room asked for extras and only given 2 of each.
Was looking forward to nice meal in hotel but due to a flood there wasn’t room in bar area.
Great location for going out shopping or having a drink. Made a good French Martini.

Friends

6/10

Pleasant

24 Mar 2026

Colin

Rooms dated. While location is good, didn't see value for money with the interiors

10/10

Exceptional

23 Mar 2026

shirley

Excellent Hotel. Staff very helpful

Friends

10/10

Exceptional

22 Mar 2026

Jennifer

Great hotel. Amazing breakfast. Would stay again

8/10

Excellent

20 Mar 2026

Margaret

Lovely room in a great location and friendly helpful staff.
Love that you get free drink for each day you decline option of housekeeping

Partner

6/10

Pleasant

16 Mar 2026

stephanie

Bedroom was spacious but super dark and the bathroom is not practical without space to put your personal objects, and it was cold as well in the room.

Partner

10/10

Exceptional

14 Mar 2026

Andrew

Great staff and location

Partner

10/10

Exceptional

09 Mar 2026

Ita

We found the hotel staff lovely, particularly

10/10

Exceptional

01 Mar 2026

Giancarlo

The service and the facilities. Jose in reception was excellent at his job and gave us an extraordinary service.

Business Self

10/10

Exceptional

25 Feb 2026

Virginia

Very comfortable room and the staff was suberb

Partner

6/10

Pleasant

25 Feb 2026

Christopher

o free parking, very tired decor. Why are all Malmaison's so dark? Why does every hotel in Belfast have pictures of the Titanic and those yellow cranes? Try for something a little different. The room had a tiny window that was very difficult to open to get fresh air, a broken dirty venetian blind, a broken toilet seat hanging off it's fixing, a broken shower gel dispenser, dirty grouting in the bathroom that really needs to be replaced. Standing in a tiny bath having a shower with low water pressure is not really the height of luxury. Broken coffee machine at breakfast, far too long to wait for any hot food at breakfast. A loud air conditioning sound in the room all night with a control dial in the room that had no settings. But on the positive, free sky sports on the tv in your room, that is rare. And the staff were very friendly and helpful. But let's be honest, this hotel is the definition of \"sweating an asset\" dry without investing anything in refurbishment. Do yourself a favour and book into the Titanic hotel and enjoy a proper hotel.

10/10

Exceptional

19 Feb 2026

Ann-Marie

Great hotel lovely staff, very central and the food, Guinness and Margaritas were excellent!

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Simon

Excellent, couldn't fault it.

Business

6/10

Pleasant

13 Feb 2026

Peter

Riom was not spotless, stains in the bath, dirty windows and inside window was loose however the location was perfect

Friends_and_family Friends

6/10

Pleasant

09 Feb 2026

Paul

Room was fine ,bathroom was poor standard

10/10

Exceptional

02 Feb 2026

Kirstene

Hotel was in a great location. Bar and restaurant were lovely and all the staff that we met were friendly and helpful.

Leisure

8/10

Excellent

30 Jan 2026

Andrew

V good

4/10

Poor

25 Jan 2026

AYLA

Great location and the staff were lovely and welcoming. Unfortunately, the room was very disappointing, especially as we paid for an upgrade. There was peeling wallpaper, tired paintwork, and the bathroom wasn’t properly clean, dirty grout, stained sealant around the bath, and grime around the shower screen. The hotel has potential, but the room condition and standards really need improving.

Partner

10/10

Exceptional

24 Jan 2026

Mark

Friendly staff, spacious and comfortable room

Partner

8/10

Excellent

15 Jan 2026

Frazer

Perfect location, nice staff, clean rooms

8/10

Excellent

13 Jan 2026

HSIEN REN SHAWN

Great location.
Great check in staff at reception (Spanish/Latino man, sorry I missed your name)
But room walls are thin - can easily hear corridor or neighbors especialy if they are drunk at night

Leisure Partner

6/10

Pleasant

12 Jan 2026

Vicky

The room was not great. However, it was a pet friendly room so that could have been the reason. Staff were very good, however, the payment said it didn’t go through on their system, but when checking our bank account, it had been taken.

Leisure Friends

10/10

Exceptional

09 Jan 2026

jason

Very nice staff, spacious spotless rooms

Leisure Partner

6/10

Pleasant

04 Jan 2026

Helena

It was quite dark and tired. But also very comfy bed and spacious Deluxe room.

Partner

8/10

Excellent

04 Jan 2026

Kerri

Close to the local facilities, shops, bars, etc
Nice restaurant on site with good choice of food on the menu.
Bath in room with toiletries included.

Partner

6/10

Pleasant

04 Jan 2026

Yeva

Room is lovely, staff so lovely. But room was way to warm we didn’t sleep well. Windows didn’t open so we couldn’t get air in

Leisure Partner

8/10

Excellent

03 Jan 2026

Eamonn

Clean, good service, 5 stars if it wasn't so hot in the room

Partner

10/10

Exceptional

30 Dec 2025

Jacqueline

Lovely staff and food

Leisure

10/10

Exceptional

28 Dec 2025

Helen

A fabulous stay at this wonderful hotel. Friendly joyful staff, stunning breakfast, gorgeous decor, quiet at night and perfect location for the city. Loved it all!

Leisure Partner

6/10

Pleasant

27 Dec 2025

Michelle

The customer service on check in was great but on check out I stood for a long period of time without being acknowledged at the desk by the person on reception. He could have said, ‘I will be with you in a moment’ instead of completely ignoring me and he didn’t ask me if my stay was ok.
My room was lovely but during the night there was loud noises like a washing machine was running.

Leisure Self

6/10

Pleasant

21 Dec 2025

Laura

Room (bathroom especially) had a bad smell. Lights in room kept cutting out even though the key card was in the appropriate slot

Leisure Friends

8/10

Excellent

13 Dec 2025

Stephen

Staff were good

Business

8/10

Excellent

09 Dec 2025

Andrew

The reception team very kindly got us into our rooms prior to check in, much appreciated after travelling. All great , lovely hotel and staff

6/10

Pleasant

09 Dec 2025

Brian

Great location - ok check in - room was ok but faulty sink plug hole in bathroom. Pillows are not great very lumpy - At breakfast didn't have all items available, was offered extra other items, partners eggs where under cooked had to be returned, then no bacon brought, had to go back but was dealt with promptly by server...

Partner

6/10

Pleasant

06 Dec 2025

David

Wasn’t off to a great start when there were men standing in the doorway of the hotel smoking whilst we were coming to check in. There was no1 on the check-in desk when we arrived at 3.15pm.
Room was boiling hot, and decor was dated and the room looked tired - banged up skirting boards. Bathroom needs a deep clean as was dusty around the sink unit. Zero ambience in the bar and had a 10min wait on ice whilst 3x staff were cleaning around the place - lights much too bright in the bar. Used to be a good bar.
Was not asked how the stay was on check-out. This was the second time we’ve stayed (first time was years ago) and second time we’ve not been asked how the stay was by the reception

Partner

8/10

Excellent

05 Dec 2025

John

Room is nice , big and comfortable . Check in and out were smooth and staff friendly.

10/10

Exceptional

26 Nov 2025

SHARON

The Malmaison is centrally located. The breakfast was very good but the best part was the staff. The manager who booked us in was very courteous and and went over and above in upgrading our room, sorting a late checkout and making the stay that little bit more special for my partner's birthday. It was much appreciated.

Leisure Partner

8/10

Excellent

24 Nov 2025

Jonathan

Nice sizeable room, mostly friendly staff

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Keith

Skipped Breakfast. Parking option tricky to Discover but worked well. Required a call

Partner

6/10

Pleasant

22 Nov 2025

Niall

Arrived to check in at 3-40pm on a Thursday and was told there were no rooms available. Repeated assurances of ‘your room will be ready in 5 minutes’..the delay caused me to be late for a meeting.

Business

10/10

Exceptional

21 Nov 2025

Sharon

Great location and lovely staff

Partner

10/10

Exceptional

17 Nov 2025

aileen

Amazing experience. We traveled with our newborn and they had the travel cot set up in the room as we arrived and even had a diaper genie out in the room! Best level of service! Will definitely use them again in the future.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Andrea

Nice cocktails. Great deal for Sunday night stay. Great location for Cathedral Quarter.

Leisure Partner

8/10

Excellent

16 Nov 2025

Trudy

We would recommend this hotel for its excellent location. It’s close to the river for walks and only a short distance from the city centre, shopping and nightlife, making it a great base for exploring Belfast. Our room was lovely, with a very comfortable bed and everything we needed. The complimentary tea, coffee, biscuits, bottled water and the 2 alcoholic drinks vouchers were genuinely appreciated. Breakfast was delicious and the restaurant staff were excellent, friendly and attentive. The main disappointment of our stay was the lukewarm welcome from the receptionist. As it was our first trip to Belfast, we arrived excited to check in, but the front-of-house experience felt flat and unwelcoming throughout. We arrived about 1 hour before checkin and politely asked to leave our bags and use the gym, but we were made to feel like an inconvenience. As the first point of contact, this was a noticeable letdown. The bar itself has a great vive and good happy-hour offers, but we experienced some inconsistency. On our first night we were told Prosecco was included in happy hour, yet it rang through at full price. We later received a refund, but it caused confusion. On another evening we tried to order food from the bar menu and were told to go to the restaurant, only to then be told the bar snacks we wanted were available after all. Our order was eventually taken. Overall, this is a beautiful hotel in a great location. Despite a few service issues, we would return and recommend.

10/10

Exceptional

12 Nov 2025

Molly

Room was excellent, so spacious, very clean. We did not have breakfast in the hotel however we did have some cocktails the night we stayed and they were excellent also. We left and re-booked for January again . 5 stars from us.

Partner

10/10

Exceptional

10 Nov 2025

Mario

We had a great stay breakfast was amazing and staff couldn’t do enough very attentive and a special mention for Roshan the night time security / reception who went above and beyond to help us order takeaway and then brought it up for us Thank you

Partner

10/10

Exceptional

08 Nov 2025

Rebecca

Lovely stay

Leisure Partner

10/10

Exceptional

07 Nov 2025

Liam

Very clean and friendly staff

Partner

10/10

Exceptional

06 Nov 2025

Phill

Always an amazing hotel with friendly service and excellent cocktails.

8/10

Excellent

03 Nov 2025

Gerard

Good size of room, everything we needed.

Partner

10/10

Exceptional

02 Nov 2025

Mary Ann

Great location. Nice room

Partner

10/10

Exceptional

30 Oct 2025

Nicole

Fantastic stay! The room was lovely and the staff was top notch (visit the bar for great conversation and tasty beverages). Will be back as soon as I can!

Leisure Partner

10/10

Exceptional

20 Oct 2025

Paul

Excellent stay - food and service were great - room comfy although bathroom looking a little tired

Leisure Partner

10/10

Exceptional

19 Oct 2025

Ryan

Large room and bathroom for the price. An interior view isn't great with floodlight was beaming toward the room (they should look into that). Very close to some wonderful restaurants, bars, the port etc.

8/10

Excellent

17 Oct 2025

Anne

Stayed here 2 nights, great location to Cathedral quarter and city centre. All walkable. Hotel was a bit tired looking and room smelled a bit, also very hot. Radiator in bathroom was either cold or scalding hot but did come with a warning. Lounge area was great, nice and comfy and bar staff were all pleasant. Great happy hour and tasty cocktails. Didn’t take breakfast so couldn’t comment on that. All in all a very accessible hotel.

Partner

8/10

Excellent

09 Oct 2025

Kathleen

Great location for walking Belfast. Only negative was the restaurant. Food was expensive without the quality to match

Leisure Family

8/10

Excellent

07 Oct 2025

Ben

Overall the hotel was great for my 1 night stay. Only areas that were a minor niggle to me were that the room was pretty warm at night as was the gym in the morning. The room had a slight smell that someone may have been smoking in a past stay. Not sure if that's the case. It just had that slight smell! Otherwise, staff were great, breakfast excellent, happy hour was very good value.

Business Self

10/10

Exceptional

30 Sep 2025

Derek

Staff was too notch! Good spot to wander out and find cool things to do.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Rose

Great location

Convenient to shopping, restaurants, pubs, and attractions.
Staff very friendly and helpful.
Bed was a little soft for my liking but robes were a nice touch!
Restaurant & bar on site also.

Partner

8/10

Excellent

26 Sep 2025

Penny

Room is bigger than average for European hotels, also had a mini fridge which was awesome... Some staff were friendly, others were not. The best thing about this hotel was the restaurant - BEST FOOD IN BELFAST!! We are here many times during our stay, service was outstanding!

Leisure Family